New House Country Hotel

Location: Thornhill Road, Cardiff, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:30 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Wheelchair accessible
• Kid meals
• Outdoor furniture
• Pet bowls
• Pet basket
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Golfing on site
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Secured parking
• Electric bicycle charging station
• Vegetarian menu options available
• Bulk dispenser for toiletries

Rooms Available

• Double Bedroom

  Features include a TV, private bathroom, and tea and coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access

• Junior Suite

  1 Double Bed

  Internet - Free WiFi

  Entertainment - Flat-screen TV with digital channels

  Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Shower, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Heating

  Accessibility - Closed-captioned TV

  Need to Know - No housekeeping, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Bottle of water
  • Room service (24 hours)
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • No housekeeping
  • Laptop-friendly workspace
  • Closed captioned TV
  • Desk chair

• Superior Double Room

  The double room offers a tea and coffee maker, a seating area, as well as a private bathroom boasting a bath and a shower. The double room provides a wardrobe, a carpeted floor, heating, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access

• Family Room

  The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Upper floors accessible by stairs only
  • Cots

• Twin Bedroom

  Features include a TV, private bathroom, and tea and coffee making facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access

• Superior Suite

  This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a bath and bathrobes. The suite features carpeted floors, a seating area with a flat-screen TV, a tea and coffee maker, a dining area, as well as a wardrobe. The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Smoke alarm
  • Key card access

Guest Reviews

• Evans (10/5): -
• Rataphiraya (8/5): ที่พักท่ามกล่งบรรยากาศธรรมชาติ อยู่ไม่ไกลจากเมือง มีอาหารเช้าที่ดีเยี่ยม - ที่พักหว้างใหญ่และสบายมาก ที่พัหอยู่สูงมองเห็นวิวเมือง และทุ่งหญ้าในโรงแรมที่เขียวขจี อาหารเช้าเลือกได้หลากหลาย และอร่อยๆ ภายในห้องพักรีโนเวทใหม่ สวยงาม เตียงใหญ่ นอนสบายมาก มีฮีตเตอร์อุ่นๆ บรรยากาศโดยรวมชอบมาก พนักงานที่ห้องอาหาร ไม่ค่อยยิ้มแย้ม อยากให้มีใจบริการมากกว่านี้
• Gerard (10/5): -
• Steven (6/5): We will certainly be returning to this hotel - The room was spacious spotlessly clean and the bed extremely comfortable. The breakfast was cooked to order , great selection and very tasty. The staff were friendly, professional and polite.
• Yvonne (8/5): Very nice a - The staff and the view and the food was very good too!
• Alexandria (10/5): A beautiful Welsh Country Hotel - Beautiful location, stunning spacious bedroom and a lovely large bathroom with a nice rainforest shower and a separate bath tub. The breakfast options were delicious and the bar was great. Staff were incredibly helpful with a special shout out to Lovelle for the exceptional service on our last evening. Hopefully we will be back someday! There was nothing I didn’t like! However just a couple suggestions- -Sweet breakfast options for the future? French toast, waffles, buttermilk pancakes with fruit etc. -more attractive stemware in the bar area. There’s a great wine and spirit selection but I’m very particular about my wine and champagne glasses.
• Jessica (8/5): - + Aussicht und Gebäude fabelhaft + Personal + gratis Parkplatz + grosse Zimmer & Badzimmer - das Wc hatte leider unschöne Resten der vorherigen Gäste und da wir nach unserer Ankunft dringend auf die Toilette mussten und nach Cardiff City hatten wir keine Zeit, um es zu melden, aber dies darf nicht vorkommen v.a. nicht in ein solches Hotel - keinen Lift (mühsam wenn man schweres Gepäck dabei hat)
• nicola (10/5): - Staff are always amazing. Breakfast is beautiful. Scenery on the balcony and all around is superb. Bar closed at 11
• Sue (10/5): Very relaxing hotel in an amazing location - Beautiful location, and very friendly professional staff I had to go home
• James (9/5): Wonderful location, excellent staff, clean rooms good food. - Location, view. Friendly staff. Good food. The pillows were very uncomfortable
• Anne (6/5): - The view and out door sitting area and it was quiet Food disappointing
• Rebecca (10/5): Luxury on the Cambrian Way long-distance walk - Stayed here for our first night of walking the Cambrian Way, as it's about 1km from the route, with the Travellers Rest pub in between for a well-earned pint and great menu, as we knew we wouldn't meet the 'smart/casual' dress code to dine at the hotel! The hotel was far more luxurious than our usual style, so it was a real treat for us. The staff were lovely - friendly and welcoming - and the breakfast was excellent (cooked to order, along with a good selection of continental as well).
• Elza (2/5): - A view from diner room window. We booked a better room with a view and paid a higher price for it. We arrived late and were tired, so we didn’t pay much attention at first to the fact that the room did not match the photos provided. In the morning, we noticed that the “view” from the window was directly facing a wall just a couple of meters away. We contacted the receptionist in the morning to raise a complaint, as we clearly did not receive the room we had booked. She told us that these were the only rooms they had left and said she would pass the complaint on to management. However, we never heard anything back from the hotel. No apology, no compensation. This is neither acceptable nor professional behavior.
• Jarrad (9/5): Relax - Beautiful hotel and grounds,Room was lovely and spacious, really comfy beds. Staff were amazing and helpful. Breakfast was tasty and fast.
• Steven (8/5): Overnight stop - The room was lovely, comfortable bed. Large size. Great view Plenty of parking Not a dislike as worked fine for us. Liked the quietness! Although not far, you would need a car/ taxi to get into Cardiff centre.
• David (8/5): A nice hotel but could do better - The room I stayed in no29 has no view . The breakfast is quite good I dont understand why they use the same menu in the restaurant and in the bar and the same price. And no small item like a sandwich or portion of chips
• Thair (10/5): -
• Paul (8/5): Lovely hetel, excellent for weddings, nice stay - Fantastic location, great views, food was good and well presented, staff were lovely Nothing except the roads to it were rather narrow - not exactly there fault !
• Sally (10/5): Amazing little find cant believe i had not found this place before. - Wow the views were amazing such a lovely find will be coming back soon hopefully. The room had the best lighting i have ever had in any room i have stayed in. The staff were excellent very friendly and so helpful. I cant think of anything bad to say. Thankyou for a amazing stay. Nothing
• John (9/5): Will call again next time in the area - Good breakfast,comfy bed and nice room Niche to have a charging point for my hybrid car Nothing keep it like that
• David (10/5): Excellent stay with great staff - Great location overlooking the countryside from our balcony. Very comfortable room with excellent shower. Very friendly staff Nothing
• Tieme (10/5): -
• Graham (8/5): - Location and views Parking when returning in the evening very limited due to weddings.
• Eric (5/5): Nice hotel and location but be wary of events coinciding with your stay - Nice setting with views over the city. Breakfast was good. The hotel seems very geared towards events and they don't give enough consideration to other guests not part of the event. On the night we stayed there was a wedding with loud music late into the night which we had not been warned about. We were compensated at checkout but would rather have had a good nights sleep.
• Heather (10/5): Lovely hotel - Beautiful hotel with fabulous views. The staff weee friendly the rooms were clean and comfortable Greta breakfast choice
• Nigel (9/5): Lovely hotel great staff - Lovely hotel great staff
• andrew (10/5): Lovely hotel - Friendly staff great views great Sunday dinner
• Tadriana (10/5): This was a great stay I would definitely recommend - It was a beautiful residence and staff was amazing, the room was beyond expectations and really set the mood I absolutely loved it
• Sydney (10/5): Loved every minute - Fabulous View, loads of hot water and plenty of food, helpful staff xx.
• Amanda (10/5): Beautiful setting - The location was fabulous we loved our room especially with our little dogs being able to get outside easily. The restaurant was great. We had children with us and they were very accommodating. We would definitely like to go back.
• Rachael (7/5): Amazing views, friendly staff, lovely place. Perfect for romantic getaway. - Travelling by car, the venue was easy to access. On arrival, the sign posting clearly shown us where we needed to go for reception to check in. The view from the outside of this property was spectacular. You could easily see Cardiff Bay when enjoying the outdoors and with it being such a beautiful day when we stayed it helped us see clearly the wonderful views of Cardiff. Staff were really friendly the whole time we were there and informative. Helpful when we raised an issue. Room was spacious. Venue accommodated well to my husbands disability and gave us a ground floor room. Room was clean. Fan, kettle and TV to be found in our room which was helpful with it being a hot day the fan was lovely to have. Food in the venue was lovely, I did prefer my husbands meal to my own as I found mine slightly bland tasting but overall I cannot complain, I still enjoyed my meal and was really happy with portion sizes for the price. We had breakfast with the room that we booked so took advantage of a "free" breakfast. Continental had plenty of options. The breakfast menu was good, normal breakfast options available. I went for eggs Benedict and it was a pleasant change to have honey ham instead of bacon. Check out was really quick. The black out curtains were great to wind down early on such a beautiful sunny day. I felt the room was reasonably priced for the location. Bar seemed to have plenty of drink options for those who like an alcoholic beverage. Plenty of cosy seating areas inside and out to enjoy socialising outside of your room. We took a walk of the grounds, there was plenty of scenery. Despite being so close to the motorway, it wasn't loud with vehicles driving past, it was so quiet and peaceful. Unfortunately the room was slightly outdated, and the lighting gave it away the most. Flickering lights were sending my neurodivergent husband into a bit of a melt down, and although we did have amazing sunny weather and the room was bright enough during the day, at night with the blacked out curtains we would definitely have needed some lighting to light the entrance way. We called reception and asked if they could change the bulbs, we did feel a bit forgotten as we did have to ask again, however I think there was a staff change over. This may seem really petty, and trust me it wouldn't stop us coming back! It's just it bothered my husband and it did cause a little unhappiness that we had to enquire a second time. Only other niggle was the keycard to the room didn't work, we didn't ask at reception for a replacement as we barely left the room anyway, but when we did need to pop to our car late at night we worried we may upset neighbouring rooms having to deal with multiple beeps from the keycard not working. It worked on the 3rd go and we mentioned it at check out to reception for housekeeping to have a look at it. Honestly, only two niggles!! I think that sums up that this venue is a lovely place, great views, and amazing friendly staff. Would happily return.
• john (10/5): - Everything ----
• Finlay (10/5): -
• f7b83503fe6f71760c498f49d8b59550 (9/5): Gorgeous hotel, comfortable rooms and great staff - would could ask for more. - Gorgeous building set in the hills above Cardiff so great views. Room was fantastic, very comfortable and amazing shower. Traveled with my dog and the room was set up to be dog friendly so he settled in very quickly. Staff were very friendly and helpful. Only way to improve would be the addition of a pool!
• Marie (8/5): Would definitely recommend and will come again next time Im in Cardiff for the hockey - Amazing room, great views and very spacious. Friendly staff. EV charger though a 3 pin was a bonus and very useful. Quite expensive but it was Easter weekend so perhaps good price for the area.
• Heiko (8/5): - Die Lage ist traumhaft, oberhalb von Cardiff und der Blick echt fantastisch. Die Parkanlage um das Haus ist wirklich schön. Wer auf stilechte Häuser steht ist hier sehr gut aufgehoben. Ich würde wieder kommen und auch das Haus weiter empfehlen. Das Frühstück hätte etwas umfangreicher sein können und das Personal zum Frühstück aufmerksamer.
• Jonathan (9/5): -
• Beverley (9/5): -
• Geraint (9/5): A sumptuous property in the Cardiff hills with magnificent facilities and views. - Breakfast was excellent. The receptionist was exceptionally helpful and friendly. They even did some laundry free of charge. The view from the balcony was magnificent. The wi-fi was a little intermittent.
• Penelope (9/5): I love staying here. It’s comfortable, quiet, friendly and clean. What more could you ask for? -
• John (10/5): - Location/food/hotel grounds N/A
• Jenny (9/5): Lovely hotel and I would return - The property is in a stunning location and is a beautiful building with lovely grounds. The room was spacious and the bathroom as well. The facilities were generous. The beds were a bit small and the bedding not as comfortable as I’ve had elsewhere. I did not like it that the back door was unlocked so anyone could walk in.
• Robin (8/5): Convienent and comfortable - Comfortable rooms Long walks from various car parks with luggage
• Michael (10/5): A comfortable stay in a lovely hotel. - Great location and plenty big enough to have a wedding going on at the time of our stay so as not to be inconvenienced by it.
• Philip (9/5): Very relaxing - Beautiful location
• Jo (8/5): Overall, a lovely hotel with great staff the food I had was delicious and the room was comfy - Lovely property and beautiful position, gorgeous bar with lit fire felt really cozy There was obviously a wedding on when I arrived so found it very difficult to park the music from the wedding did stop about 11 o’clock and I do understand that weddings happen in hotels so that’s fine. Also the bathroom was looking a bit tired hole in the bath panel.
• Simon (10/5): Lovely stay will stay again - Amazing stay thank you N/A
• Rebecca (7/5): Recent stay - Views were outstanding, staff very helpful and friendly. No carpet on the bedroom floor, overpriced for an ordinary hotel.
• Malcolm (8/5): - Location brilliant. Breakfast great Could have been warmer in room.
• Jonathan (10/5): - Stay here on a regular basis when visiting an elderly relative. Lovely in all aspects.
• Ilaria (10/5): -
• Richard (10/5): -
• Renee (10/5): -
• Chris (8/5): -
• Ronald (8/5): Three nights at New House - Location. Hotel building and facilities. Lovely views. Peaceful. Lack of vegetarian options both in starters and main courses in the restaurant. Cauliflower three nights running did not appeal therefore we needed to go out to eat for two of our three nights which we didn't really want to!
• Higham (9/5): - Location with fabulous views Nothing
• Neil (10/5): -
• Gareth (9/5): Lovely staff. Great rooms. - Beautiful location
• Manuela (8/5): Very comfortable and cosy hotel. - The room was big, but not much furniture. Unfortunately, room 7 doesn't have a fridge, a hairdryer or an iron board. The carpet in the communal areas needs a good cleaning or replacement. Other than that, the location is fantastic with a stunning view overlooking Cardiff city and Cardiff Bay. Breakfast was delicious, just a bit small portion.
• Luke (4/5): Hotel offers a fair experience but the rooms are tired - Breakfast was fabulous Cleanliness of the bathroom
• cecilia (6/5): - La colazione e la location. Molto bello l'esterno e le sale comuni. Gentile lo staff ma ha sbagliato ad assegnarmi la camera. Mi è stata assegnata una camera sbagliata per via del mio late check-in. La camera era molto antiquata e non era stata pulita da tempo.
• Sarah (10/5): Quiet, comfortable and good value - Quiet location and comfortable bed. Only 1 bottle of water in the room.
• David (10/5): -
• Imani (10/5): - I would like to return again. It was a lovely place.
• Sam (8/5): - Everything about our stay was superb! Stunning location with brilliant facilities and a view to die for. Shower could have done with a little more pressure.
• Richard (8/5): -
• Isabelle (10/5): On voulait séjourner dans un hôtel à l’écart de Cardiff : on venait pour le match Pays de Galles -France Très bon bre - Le cadre exceptionnel, très bon service. Chambre superbe avec vue sur Cardiff Cheminées au bar , restaurant etc… Rien
• Adrian (8/5): Great for the rugby - Beautiful location Nothing
• Clare (9/5): Fantastic hotel in fabulous location - The hotel is in a fabulous location, gorgeous inside and outside with beautiful views away from the motorway …lovely bar next to a fireplace and staff are very friendly also, breakfast is Excellent! Nothing
• Jack (10/5): -
• Paul (9/5): Great hotel, fantastic staff, lovely food. Get Guinness on tap and electric car chargers and it’s faultless - Beautiful property, well kept, the rooms are fantastic and the outside has a spectacular view. Guinness on tap (personal preference) and no electric car charging, there was some advertised but it was a 3 pin plug!
• asif (9/5): Definitely recommend - Excellent ,stayed a few times now. Nothing,everything was perfect,staff,facilities and clean .
• Michael (9/5): -
• Algddar (9/5): -
• Jeremy (8/5): Lovely location, with all the modern facilities. Excellent retreat whilst working in Cardiff. - Lovely characterful hotel, with a modern, large and very clean room. The breakfast was excellent, although service on the slow-side. The wi-fi was patchy to say the least, no coverage in the breakfast area, and only half of the bedroom i was in. Disappointing when I'd specifically asked for a room with good wi-fi for work purposes.
• Andrew (10/5): -
• Louise (4/5): Wouldn’t go back - The open fire and breakfast and beautiful views The noise of a party until gone early hours, people arguing slamming of doors. Bathroom was grotty
• Justin (7/5): - The food was lovely. The views from the hotel were amazing. The room was good for a standard Due to a wedding reception and where my room was, the noise from the disco went on till around midnight
• David (10/5): - Room was lovely, clean, amazing large bed, lovely sleep. Wifi connection ☹️ Love a coffee, always need to ask for more.
• Gary (9/5): Excellent hotel -
• James (10/5): -
• Cassie (8/5): - Big bedrooms, very stylish and comfortable (although very firm mattress) beautiful hotel Kettle leaked every time it was filled up, bathroom window was rotten, could do with a deep clean but clean enough on the surface. Not a bad location, easy to find with sat nav, nice breakfast, staff were lovely.
• Mark (9/5): Superb property with great views, welcoming staff and the restaurant food was lovely - Staff were very helpful, nothing was too much trouble, even providing food when we returned late one night. Open fires in the reception rooms were welcoming. Nothing
• Gareth (9/5): Very enjoyable. - Refurbed rooms excellent, wonderful view ,friendly staff and interesting menu. Directions to reception could be clearer. More specific instructions as to location of hotel would have been helpful.
• GABRIELA (10/5): - Lovely location and the food was great ! We had ongoing issues with the shower during our stay. The water temperature was very difficult to control, it was either extremely cold or suddenly very hot, with no comfortable middle temperature.
• sarah (8/5): Character stay in a beautiful location with stunning surroundings - Stunning views Room was dated, but accepted this was an old character property, so wasn’t too worried
• Mark (4/5): - The breakfast was good Room wasn't very clean and it was very noisy
• Rachel (5/5): Wouldn’t go back - Very dated rooms. Poor food. Very disappointing
• Maurice (10/5): Great - Buffet breakfast was better Options
• Ceri (9/5): -
• Adrian (10/5): -
• JxT (8/5): -
• Nick (9/5): Traditional Cosy Hotel - Sirloin Steak was phenomenal -
• Sara (8/5): -
• Lisa (10/5): Lovely 5 star - Not only is it in a beautiful location - the hotel is stunning and the staff are outstanding I would have liked to see more vegetarian:pescatarian options on the menu
• ANDY (5/5): Nice location, room comfortable, in need of tlc, hotel , staff and heating system. - Great views, safe car parking. Ladies downstairs loo’s. Houdini would struggle to shut door once you’re inside.
• Joan (8/5): Comfortable and good location - Lovely view Poor lighting
• Julie (10/5): Great stay, just one point to note. It was difficult to find someone to serve you at the bar as only seemed to be 1 pers - Beautiful property in an excellent location Nothing
• Elysia (10/5): Was a very good stay, definitely be visiting again - Meals were great, the room was big and spacious, lovely staff
• HEATHER (9/5): Very good - The breakfast buffet was excellent and the whole atmosphere at the hotel was beautiful The bar was really busy after there was a funeral tea so it would have been good to have help with the bartender Also the dining room off the bar area should have had the lights dimmed for the overflow of people for the ambience Poor bartender was on his own and couldn’t deal with any details

Photos