Best Western De Papilio

Location: Jalan Ahmad Yani 176-178, Surabaya, id

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Concierge service
• Emergency cord in bathroom
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Beach umbrellas
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Garage
• Electric bicycle charging station
• Bulk dispenser for toiletries

Rooms Available

• Deluxe Twin Room with City View and Shower - Non-Smoking

  The spacious air-conditioned double room provides a mini-bar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Interconnected room(s) available
  • Alarm clock
  • Toilet paper

• Suite, 1 King Bed, Non Smoking, City View

  1 King Bed

  603-sq-foot room with city views

  
  

  Club/Executive Level - Buffet breakfast

  Internet - Free WiFi

  Entertainment - LED television with cable channels

  Food & Drink - Kitchenette with refrigerator, microwave, electric kettle, and free tea bags/instant coffee

  Sleep - Bed sheets

  Bathroom - Private bathroom, slippers, and a shower with a rainfall showerhead

  Practical - Washer/dryer, safe, and free newspaper; rollaway beds (surcharge) available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bottle of water
  • Free newspaper
  • Daily housekeeping
  • Room service (24 hours)
  • High-speed internet access
  • Free WiFi
  • Rainfall showerhead
  • Bedsheets provided
  • Free tea bags/instant coffee
  • Laptop-friendly workspace
  • Paper towels

• King Suite

  The spacious air-conditioned suite features a mini-bar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Interconnected room(s) available
  • Alarm clock
  • Toilet paper

• Executive Queen Room - Non-Smoking

  The spacious air-conditioned double room features a mini-bar, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Interconnected room(s) available
  • Alarm clock
  • Toilet paper

• Superior Twin Room with City View and Shower - Non-Smoking

  The spacious air-conditioned double room offers a mini-bar, a tea and coffee maker and a safe deposit box. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Interconnected room(s) available
  • Alarm clock
  • Toilet paper

• Deluxe Queen Room with City View and Shower - Smoking

  The spacious air-conditioned double room offers a mini-bar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Interconnected room(s) available
  • Alarm clock
  • Toilet paper

• Deluxe Twin Room with City View and Shower - Smoking

  The spacious air-conditioned double room provides a mini-bar, a tea and coffee maker and a safe deposit box. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Interconnected room(s) available
  • Alarm clock
  • Toilet paper

• Deluxe Queen Room with City View and Shower - Non-Smoking

  The spacious air-conditioned double room provides a mini-bar, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • Microwave
  • Interconnected room(s) available
  • Alarm clock
  • Toilet paper

• Executive Queen Room - Smoking

  The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Toilet paper

Guest Reviews

• Arnaud (1/5): - Komt niet overeen met de foto’s. Het hotel is in slechte toestand. Eten is er ook niet lekker. Zeer slechte en trage service.
• Sorn (7/5): -
• Mohammad (5/5): -
• Adeel (8/5): - Location and convince store on ground floor of building.
• Lely (8/5): Sayang sekli hotel bintang 4 sarapan nya spt bintang 3 - Lokasi strategis Dpt kue cantik begitu masuk kamar dan juga enak View nya pas sesuai permintaan Menu sarapan nya utk sayur salad nya dah g fresh
• tomonori (8/5): 値段相応 - スタッフが親切。 トゥンジュンガン側から来ると右折できないためかなりの遠回りになる。 水圧が極端に弱い部屋2707がある。
• tomonori (7/5): 満足 - スタッフは親切でした、 ネトフリとかはないみたい。 水圧は強くないけどそれ以外は普通。 部屋に入ったらブレーカーが落ちた。 すぐ直しにきてくれたので問題はなかったです。
• Sanne (4/5): Not good - The location Breakfast was really bad, we paid extra for two extra persons who joined our group to find out there was almost no breakfast available. There was also no staff in the restaurant to help us
• Prava (9/5): -
• Geert (7/5): -
• Catharina Indri (3/5): Not satisfied as mentioned 4 stars hotel - Location near our event Morning time 2 lifts working Night time only 1 working (looks they purposely close) Coming with breakfast but they close the buffet- serve a la cart, I ordered bubur ayam, the boiled egg was very dry (cut to 2 very long time) - the waiter don’t even understand what chili sauce is. My husband order omelette was cold as well. Not recommended hotel as 4 stars hotel - very bad 😞
• samm (9/5): - Staff was very supportive
• Lucie (8/5): -
• suchena (10/5): Best view, best room, best meal - Very nice experience in this place
• Dyta Paryanto (5/5): - During breakfast:their food runs out and the floor was dirty and sticky..
• Noor Prio (8/5): - Dekat pintu tol Tidak ada
• Sumitra (10/5): Very good 👍 - Good 👍 No comment
• Fabio (8/5): -
• Iryna (6/5): - This is an okay hotel for a short stay. The room was comfortable. We were shocked seeing the cockroaches running around at the breakfast area next to the food on one of the stands. We became even more shocked when the kitchen staff didn’t pay any attention to it when we asked them to remove the cockroaches and kept doing what they were doing.
• Marie (9/5): -
• 玉文 (9/5): 舒適！ - 乾淨明亮床舒適 早餐盤子舊有髒污
• BG18 (8/5): -
• Rodney (9/5): Great hotel and facilities - We stayed in a suite on the 36 floor and it was very spacious and comfortable, staff were very friendly and the alfa mart downstairs was very handy
• Thalia (9/5): - De service van het personeel vooral van Indie de guest relation officer. Indie heeft ons erg goed geholpen met chauffeurs zoeken, contacten leggen, plekken opzoeken toen we we net met een jetlag aankwamen in het hotel. Zelfs kregen we 'complementary' high tea aangeboden toen we te vroeg aankwamen en moesten wachten tot de kamer klaar was. Verder een erg schoon hotel, van alle gemakken voorzien.
• Alan (8/5): Ok for a one night stay. - Good staff, nice breakfast, good pool. Easy to park the car. Gym could do with a tread mill. Wood flooring around the edge of the pool needs replacing.
• Arun (9/5): -
• Paul (9/5): Excellent recommendations to stay yes yes yes😀 - Breakfast was attic , staff were very friendly and helpful No UsB chargers for phone in rooms as I didn’t have socket plug.
• Janusz (8/5): -
• Andi (8/5): -
• Noordin Aboo Talib (8/5): -
• Binarti (10/5): - Tempatnya bersih, rapi dan nyaman... Karyawannya ramah... Pelayanan baik sekali... Terima kasih :-) Alhamdulillah tidak ada
• ONN CONG (8/5): -
• Aleksey Cheprasov (4/5): - В международной сети отелей нет бара с алкоголем - это неприемлемо.
• Prad (8/5): Great stay, very enjoyable. - Breakfast was really good and housekeeping staff did an excellent job.
• phuonganh (10/5): Vị trí tuyệt vời, di chuyển dễ dàng - Khách sạn nằm ở vị trí trung tâm, ngay bên cạnh là quán ăn, mall nên rất tiện lợi cho việc đi lại. Mình ở tầng 29 nên có view ngắm thành phố cực xịn. Nhân viên cực kỳ nhiệt tình, hỗ trợ cho mình rất nhiều. Cảm ơn vì đã giúp mình do cái tội hay quên thẻ phòng. Ngay dưới sảnh là 1 cửa hàng tiện lợi+ 1 quán A&W, bên cạnh là quán Gacoen Cơ sở vật chất cảm giác hơi cũ
• Janusz (8/5): -
• ekikk2025 (10/5): thankyou so much - this place is good near with airport and all very warm when i chekin.. thanks you so much make my journey fill comfromtable
• Retna Dewi (10/5): -
• Paula (10/5): - We only stayed one night but the staff had given us a complimentary piece of cake in our room which was nice :) As we had to check out at 04 a.m. we asked for breakfast to takeaway and were glad to receive a good breakfast! Thanks again! Everything perfect!
• Zubchyk (10/5): I like it - Staff were so nice. I booked massage and really enjoyed it. Nice pool.
• CHIHWEI (10/5): -
• Karolina (9/5): -
• Hagen (9/5): -
• Ocky1 (7/5): -
• Caren (10/5): Schönes Hotel - Das Personal ist sehr freundlich und zuvorkommend. Die Zimmer sind geräumig und man hört keinen Straßenlärm. Die Klimaanlage funktioniert zuverlässig. Der draußen angebrachte Teil der Klimaanlage ist leider nachts sehr laut zu hören (lautes Brummen). Es sind zwei Geräte übereinander montiert, sodass selbst wenn man seine eigene Klimaanlage nicht benutzen, das andere Gerät laut brummt und man dies durch die Fenster hört. Uns hat es nicht gestört, Aber jemand der zum schlafen eine wirklich ruhige Umgebung braucht, für den wird’s zum Problem.
• Ahmad Fahmi Bawazir (10/5): -
• DENNY (10/5): - View from Window
• Mehmet (9/5): - Biz tura çıkma amaçlı ve hava limanı anlamında harika bir konum , kahvaltı mükemmel , seçenek çok fazla , tatlı sevenlere efsane çeşitler sadece baklava yoktu 😌 personel çok yardınsever ve güler yüzlü , ücretsiz oda upgrate yaptılar. Biz 28. Katdaydık, yükseklikden dolayı oda camlerı berbattı , dışarıyı izlem keyfi biraz mağdur oldu onun dışında herşey mğkemmeldi
• Nirmala Sari (8/5): -
• chenyang (9/5): -
• Lenard Prawira (8/5): - Good view from the room Good breakfast Good price AC was not working properly. The room was quite warm
• Sebastien (8/5): 1 nuit a surabaya - Le confort de la chambre , la.propretee, la piscîne Manque de professionnalisme de certains personnel ne sachant pas communiquer en anglais. Pas de salle de massage dans l hôtel.
• Nanang (9/5): -
• Moritz (8/5): -
• Ewelina (10/5): -
• Sylvie (2/5): Photos trompeuses, hôtel à la propreté douteuse, ne correspond pas aux standards des Best Westerns -
• Ahmad Fahmi Bawazir (9/5): - All of it A breakfast place for smokers I suggest it be spacious and comfortable for smokers so that at the dining table
• FERNANDO (10/5): -
• Paul (8/5): -
• James (4/5): - Very dated, the bathroom towels were incredibly thin, even small holes.
• Escape38392617109 (8/5): Recommended place to stay - Nice hotel to stay, the view is stunning with city light, pool, cafe lounge and fitness center available. One of recommended hotel to stay at ahmad yani surabaya
• Jens (8/5): -
• Khalid (4/5): - تنوع الفطور الفندق غير نظيف الوسادة غير مريحة جدا الملاءات قديمة
• sapnacarretaputrip (10/5): Amazing stay - Such a great stay experience in the 4 stars hotel and I really recommen you guys to try to stay there. It's super strategic place there restaurant and coffee shop nearby literally 2 minutes walking
• Frederico (8/5): Good - The staff were absolutely wonderful – always so kind, attentive, and ready to help with even the smallest requests, which made us feel truly welcome. Breakfast was simply amazing, with an incredible variety that exceeded our expectations. The rooms were spacious, beautifully comfortable, and offered breathtaking views of the city. The location is not ideal, as it is quite far from Surabaya’s city center. The restaurant closes early and does not serve alcoholic beverages.
• Frederico (8/5): Good - The staff were absolutely wonderful – always so kind, attentive, and ready to help with even the smallest requests, which made us feel truly welcome. Breakfast was simply amazing, with an incredible variety that exceeded our expectations. The rooms were spacious, beautifully comfortable, and offered breathtaking views of the city. The location is not ideal, as it is quite far from Surabaya’s city center. The restaurant closes early and does not serve alcoholic beverages.
• Frederico (8/5): Good - The staff were absolutely wonderful – always so kind, attentive, and ready to help with even the smallest requests, which made us feel truly welcome. Breakfast was simply amazing, with an incredible variety that exceeded our expectations. The rooms were spacious, beautifully comfortable, and offered breathtaking views of the city. The location is not ideal, as it is quite far from Surabaya’s city center. The restaurant closes early and does not serve alcoholic beverages.
• matol (8/5): Rrcommended hotel - Breakfast is good and many variant of traditional food. Location is closed to city Basement parking lobby too dark, nobody switch ON the lignting there
• Mickael (9/5): -
• iwan (9/5): -
• Marion (9/5): - We werden zo ongeveer als filmsterren onthaald, zo vriendelijk. Het ligt ten opzichte van de luchthaven prima. Wij werden de volgende dag opgehaald om richting Tumpak Sewu te gaan. Dus alleen via de roomservice gegeten en overnacht. Ze hadden vanwege ons vertrek om 06.00 ontbijt boxen gemaakt. Super fijn! Niks, gewoon prima
• Paul (7/5): -
• Paul (7/5): -
• Michael (10/5): Exceptional -
• Ocky1 (7/5): Good -
• Albert (9/5): Superb - Confortable big Bedroom, rich breakfast and nice pool. Very friendly staff for breakfast too. Everything great, maybe gym was too hot for training.
• Matt (10/5): - The staff was extremely accommodating and made my stay a pleasure. Indi in customer relations went above and beyond to make sure I had an enjoyable stay.
• Ocky1 (7/5): Good -
• Jefferies (10/5): Exceptional -
• Budiyanti (7/5): Good - The housekeeping and restaurant staff at Mariposa were very kind. Our rooms were cleaned and tidied up daily, and supplies were replenished every day. The breakfast selection was excellent, the food tasted great, and when I asked to bring some for my husband, who was unwell, the staff were very helpful. Special thanks to Silvia, who thoughtfully packed a to-go meal for us to take back to our room. The check-in process was terrible. By the time we arrived at 3 PM, only one of the two rooms we had booked was available. That room was extremely hot at 29°C. We had requested a twin-bed room but were given a "Hollywood-style" bed setup with no option to separate the beds. When the second room was finally ready, it had no fridge. The staff then moved us to a different floor, but the rooms were no longer adjacent. Again, only one room was available at that time, around 4:30 PM. The second room wasn't ready until approximately 5 PM. Due to all the confusion during check-in, I requested a complimentary late check-out, which was verbally approved. However, upon check-out, the hotel insisted on charging us for the late check-out, despite my repeated reminders earlier that morning that the fee should be waived. Although they confirmed over the phone that it would be waived, they still attempted to send the bill to my mother-in-law in the other room via WhatsApp. The issue has since been resolved, but the amount of time I had to spend speaking to multiple front desk staff was completely unprofessional. Overall, all the staff were friendly and did their best to be helpful. However, the front desk staff often seemed unsure of what to do. They repeatedly had to check with someone else but never followed up as promised. Every time, I had to call multiple times just to get things resolved.
• Paul (7/5): Good -
• Kartika (10/5): Exceptional -
• Kartika (10/5): Exceptional -
• Tjiu (10/5): Exceptional -
• Krzysztof (9/5): Superb -
• Jefferies (10/5): Second Home - The staff make you feel like home. The rooms Swimming pool with beautiful views And the foods are so delicious The fridge not working
• Bufejap (7/5): for the price i am satisfied - breakfast offering a lot of varieties of food including espresso and capuccino. the service is excellent in the bf room some small things is not taken care , like towel hanger in our bathroom has been falling down , but it didn't repair.
• Cher (9/5): Value for money stay - Right downstairs there's a small convenience store and an A&W restaurant. The hotel also provides bottled water and disposable slippers. Staff were nice and friendly too.
• gedesas79 (10/5): Overall, the service at Hotel Papilio is very satisfying - So far, I’m very satisfied with my stay at Hotel Papilio. The service, facilities, and overall atmosphere are very comfortable. Just keep up the great quality, and I’d be more than happy to come back again! 😊 Overall, the service at Hotel Papilio is very satisfying
• Lisa (9/5): Perfectly formed ! - Great hotel. Can’t fault it, all areas clean. Good facilities, nice clean pool area. Maybe a little bit of maintenance on the decking would be beneficial. Small gym with all the basics. Quiet room. Nothing to dislike
• Jagadish (9/5): It was great experience at the hotel, staff were just amazing and they have extended my checkout tim - It was awesome experience at the hotel, staff were just amazing and i have attend to the breakfast it was great experience to explore authentic local food, there are quite many options for the food lovers. May be the quality of towels.
• Amir (9/5): Superb - Great hotel with excellent location close to the airport. Friendly and very helpful staff made our stay perfect. Make sure you buy the breakfast: delicious.
• septianfandi (10/5): All is good, nice and comfortable. Satisfying stay - All the staff is very caring, helpful, friendly and nice. Mrs Security is nice, helpful and polite. Quick and nice check in. The chef and restaurant staff are very nice and friendly. The staff also give us a complimentary of cake, snacks and drinks. The room has a nice view, clean and comfortable. The pool is good. Very very delightful stay with Best Western Papilio. Thankyou
• Minjung (7/5): Good -
• Heence (8/5): Very good - Super comfy beds. Better than 5 Stars Hotel. Lobby is too cramp. Need more Elevator.
• Ruojing (9/5): stay experience - The hotel is well-equipped with a pleasant environment and a wide view. The swimming pool on the 8th floor is a great place to relax, especially at night when the views of the city lights are particularly beautiful. The service quality of the hotel is excellent. The staff are all very warm and helpful, among whom a customer service representative named Dewin stands out for her beauty and kindness. She is always smiling and enthusiastic, helping guests with various tasks such as calling taxis, ordering meals, and exchanging money, promptly resolving any difficulties that guests may encounter.
• Zawiyah (9/5): Superb - The cleanliness and friendly staff It doesn't provide hand n face towels. There was no aircon at lift landing n corridors
• Manjith (5/5): Passable -
• Gianfranco (4/5): Don't book this hotel if you need to sleep during the night - The room It is overpriced for what it offer. The breakfast is local customers oriented no good options for international guests The room are noisy because they are not soundproof at all, that's a big issue especially when there are people talking loudly from door to door in the aisle and make noise same as they were in the street
• Ahmed (10/5): Exceptional - The staffs were amazing, friendly and helpful. Breakfast was nice and typical Indonesian breakfast Nothing.

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