Serenity Diamond Hotel

Location: 1 Cua Dong Street, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Car hire
• Currency exchange
• Non-smoking throughout
• Concierge service
• Fruits
• Fire extinguishers
• Smoke alarms
• CCTV outside property
• Security alarm
• Key card access
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Connecting Room

  Guests will have a special experience as the twin/double room offers a fireplace. Providing free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room provides a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit offers 3 beds.

  Max Occupancy: 6 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Fireplace
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Superior Room

  Air-conditioned room features a computer, mini-bar and private bathroom with hot shower facilities. Guests enjoy a fruit basket and free morning coffee/tea.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Fireplace
  • Interconnected room(s) available
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Junior Suite

  Features a personal computer and a bathtub.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Fireplace
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Family Suite

  Suite features additional space.

  Max Occupancy: 6 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Fireplace
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Deluxe City View

  Larger air-conditioned room features a computer, mini-bar and private bathroom with hot shower facilities. Guests enjoy a fruit basket and free morning coffee/tea.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Fireplace
  • Interconnected room(s) available
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Deluxe Triple Room

  This triple room features a fireplace. Providing free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned triple room provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Fireplace
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Deluxe Family Room

  The fireplace is the standout feature of this family room. Featuring free toiletries, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit has 3 beds.

  Max Occupancy: 6 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Fireplace
  • Sofa
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

Guest Reviews

• Michelle Pardo (7/5): - The room was spacious, beds were okay. Toilet was clean No breakfast option, only 1 pillow per person
• Danilo (7/5): - I like it coz its close to all you need close to old quarter Poor drainage system smell coming from the floor drain
• Gourab (10/5): Excellent - The staffs are great. The hotel is cozy Sudden water cut
• Hoàng Nam (10/5): - Cảm ơn hotel vì đã hỗ trợ khách của mình
• Nicole Abigael (5/5): - Clean I paid by cash at the property but they still deducted on my card.
• Kimo (9/5): -
• sabine (8/5): - L accueil,l emplacement . Bon resto en face de fonduesa
• Anne (5/5): -
• sabine (9/5): -
• Patrick (7/5): -
• thomas (9/5): - Simple et sans prétention Bruyant et mal isolé. Propreté limite
• Shenbaga Kumar (8/5): - A good stay
• angeline (5/5): Hotel peu confortable,et peu accueillant,par contre bien situé - Rien L hotel était froid,sans confort,et limite en propreté.La terrasse était fermée,aucun service
• Phạm Huỳnh (8/5): -
• Alix (7/5): - Logement très bien situé et personnel adorable. Chambre très bruyante, propreté sommaire, mais lits confortables. Bon rapport qualité prix
• Ahmet (6/5): Good value hotel in good location - Convenient location, really friendly and helpful staff and the bed was very comfortable. My room was probably the worst in the hotel, nothing like the photos. I saw into other rooms and they looked lovely. None of my windows could be opened, and they were opaque. The linen cupboard was outside my room. So by 7am you could hear the cleaning staff constantly outside my door, talking loudly and moving the loud sliding linen cupboard door.
• Jade (9/5): - L'emplacement central, Proche de tout à pied. Juste un peu défraichi mais ce n'est qu'un détail. Les prises qui ne tiennent pas bien. Donc parfois je pensais charger mes appareils alors qu'ils ne chargeaient en réalité pas.
• Irene (6/5): - The location! Its old and dirty
• SUBIN (9/5): -
• dechen (10/5): - La propreté, la gentillesse de l’équipe, leur réactivité.
• Joyzee (9/5): friendly and efficient staff, comfortable and clean rooms, excellent amenities, a convenient location, and a pleasant ov - hotel is conveniently located near attractions, restaurants, or public transportation No elevator and not sure if it has restaurant
• Joyzee (10/5): Worth every penny 👍 - Staffs were accommodating. Location is perfect for traveller like me. Very close to tourist attractions like Night market and restaurants.
• Sébastien (1/5): - L'emplacement. Le logement était sale, particulièrement les murs, les éléments de la salle de bains étaient abîmés. Si la chambre est du mauvais côté du bâtiment, il faut monter et redescendre des marchés avec les valises. Le personnel ne vous porte aucun intérêt. La climatisation fonctionne mal. Nous avons de plus dû subir leur malhonnêteté. Ils ont paramétré leur page de réservation de manière à nous obliger à prendre 2 chambres pour 4 alors qu'une de chambres, la familiale comportait 1 lit double et 2 lits simples. Quand nous leur avons fait part de l'inutilité de la 2nde chambre, ils nous ont opposé que nous avions établi la réservation ainsi que Booking et qu'ils ne pouvaient revenir dessus, ce que nous savons faux par expérience d'autres réservations. Ce comportement était lamentable.
• Thanh Tân (9/5): - Nhân viên thân thiện. Giá cả ổn.
• Guest (3/5): We stay only one night as we were in transit and we needed a family room . I would not stay in this hôtel as there are b - The lady at the desk when we arrived was lovely and very helpful . The hôtel is well located near the lake The hôtel is not well maintained and is getting old . No possibility to have breakfast
• Sharlene (8/5): Very good -
• Angelou (8/5): Very good -
• Macdonald (8/5): Very good -
• Aicris (10/5): Exceptional - We love how friendly the staff are, and catering all our needs. Thank you so much!
• Sophie (5/5): Good location, noisy and poor bathroom - Good location Bathroom very small, shower leaked every time it was used. Was not told there would be construction going on. Was woken up at 7am but banging then extremely loud drilling happened 9am onwards
• Yoan (10/5): Exceptional - Location is perfect. Right at the center of the Old Quarter and the staff is very friendly and helpful.
• Mary (9/5): Superb -
• George (8/5): Very good -
• Kennalie (10/5): Very good - The room was spacious, clean, comfortable and very good location! All the staff are very friendly and helpful. They can also book a shuttle for you from the airport to hotel vice versa
• Kennalie (9/5): Very good - It’s close to everything, the room good for its price and the all the staff is nice! It’s a little bit small
• Gourab (10/5): Excellent - Location
• Gary (7/5): Good -
• Jenksand (8/5): Great location. Friendly Staff. - Great location. This was a functional place to stay for two nights at the end of our time in Vietnam. Staff are super friendly too. The stairs up to the room was a little cramped, although I get the feeling most places in Hanoi have some level of 'squeeezed in' feel.
• Marc (6/5): Pleasant -
• Matilde (8/5): Very good -
• Sittie (8/5): The staff were very friendly and helpful! - Location! I like that during our stay, we mainly walked to our destinations because it’s near! Nothing! Everything was great! 🙂
• Nor (7/5): Good - The staff was friendly and really helpfull. Hotel location is great. Got room with leaking air conditioner. Need to put towel under the air conditioner. We just proceed our stay in that room because we arrive already late at midnight and need to go to the airport early in the morning. Other than that, everything was okay.
• Jeanica (8/5): Very good -
• Christopher (10/5): Exceptional -
• Jash (10/5): Exceptional - Close to everything A bit old
• Tuano (9/5): Superb - The location Nothing
• Aguilar (10/5): Exceptional - convenient
• Abegail (6/5): Our stay was challenging due to the numerous stairs, which posed difficulties for seniors and lacked a readily accessibl - The location was a big advantage, being in the Old Quarter, where you can easily step outside to find food or places to eat. The hotel has numerous stairs, which can be difficult for seniors. My fiancé had a fall due to large gaps in some areas of the stairs. I’m also concerned that the hotel should have a first aid kit readily available, as the lobby’s stair-filled layout poses an accident risk. Instead of providing a full first aid kit, I had to request each item individually from the front desk.
• Quiray (10/5): Exceptional -
• Nor (9/5): Superb -
• Marcelino (9/5): Superb -
• Mirza (7/5): Good -
• Nyuk (5/5): Passable - Location 1. The shower holder came out and the toilet floor was flooded. Told the reception that it should be repaired or I need a change of room. When I came back, I was informed that the toilet has been fixed and hence no change in room. However, was upset when I realised that the shower holder was not fixed at all and the toilet floor was still flooded.
• Kathleen (5/5): Passable - Room locations in between of narrow staircase. Nonsense elevator.
• Islam (9/5): Superb - location, room size and amenities ac just not working properly, rooftop not organized may be due to Yagi
• Marlon (7/5): I was Comfortable of Staying for few days. - It was Near Restaurants and Stores. None
• Erika (8/5): Very good - Good location and clean. Helpful staff Additional 2% charge if payment will be via card and a bit high rate for additional hours of staying.
• Mohamed (7/5): Good -
• Martha (8/5): Very good -
• Enkhjil (7/5): Good -
• Eliza (8/5): Very good - Staff are accommodating. Nothing
• Anjollette (9/5): Superb -
• Carabus1957 (9/5): Very good -
• Khine (5/5): Passable -
• Mei (7/5): Good - Staff were nice and friendly, helped us with our night sleeper train booking. Room a little dated but clean.
• Carabus1957 (8/5): Enjoyed -
• Ronnel (8/5): Very good -
• Quitor (10/5): I had a great time. Will definitely book here agaim if I want to go back to Hanoi - The location was perfect. It was close to everything that I want to visit, so I only had to walk. The staff was very helpful. When the airline lost my baggage, they were kind enough to receive my baggage the night before my stay. The staff is very helpful in recommending where to eat and kind enough to arrange transportation when I wanted to visit Incensive Village. They also do housekeeping everyday so you get refills of everything daily. There is also hot and cold shower. The aircon can make the room cold fast and the bed is very comfortable. The hotel is somewhat old but it functions well. We also stayed at the 4th floor but we had to go few steps down using the stairs to go to our room from the elevator which is hard when you have baggage but the staff are very helpful in carrying the baggage.
• Daniele (8/5): Very good - Very nice staff, we had a nice time. Perfect position
• Vi (7/5): Good -
• Timothy (9/5): Superb -
• Pieter (7/5): Good -
• Karla (7/5): Good -
• Christine (5/5): Excellent location - The location was excellent and the staff were friendly and helpful. Room was only cleaned around 4pm daily. There were bags and bags of dirty laundry lying around at all times. The linen cupboard was just outside my room so sometimes I had to climb over piles of linen to get into my room.
• Jonty (10/5): We usually come back here. - clean and comfortable. very friendly staff. good location - on edge of central tourist area. nothing
• Priyanka (10/5): Great value for price - The location of hotel is spot on. All places are in walkable distance (train street, shopping street, lake). Staff were always very helpful & we booked Ha Long Bay cruise, day city tour & Ninh Binh day tour from them at really good deal. Jenny was always prompt in returning messages. Complete staff is very polite and helpful. They always suggested good places to try Vitenamese food. Rooms were clean.
• Neha (8/5): Very good - Well managed hotel. Decent rooms with attached bathrooms. Accessible locations around, and great host.
• Pierre (8/5): Very good -
• Robert (8/5): All good thanks. -
• Reddy (8/5): Very good -
• Daniela (8/5): Very good location with awesome staff - Perfect location, very helpful staff and good wifi. We could do an early check-in without previous notice, the staff was always able to answer my questions and we stayed in the common area after the check out (waiting for our late night bus). They have a complimentary coffee/tea station in the lounge. The hotel seems old, tv and fridge didn’t work and the bed wasn’t comfortable enough.
• Shanti (7/5): Good - Good value and good location but a little bit old and run down. Staff were friendly
• Chong (5/5): Passable -
• Philippe (8/5): Very good -
• Imran (6/5): Pleasant -
• Emily (5/5): Passable -
• Debby (8/5): Very good -
• Mateusz (10/5): Exceptional -
• Ayat (10/5): My first night in Vietnam and it was a success - They were so nice from the moment of check in til the moment I left. They also offered us the Ha Long Bay cruise at a really good price. Really nice place to stay, great location. Very clean too. Nothing really, was a nice place to stay.
• Ravi (10/5): Exceptional -
• Malinee (7/5): Good -
• Μανος (4/5): Mediocre - Good staff The air-conditioning wasn't working so we froze to death two Nights,the breakfast is Very very Very poor
• Brian (9/5): Superb -
• Anonymous (8/5): Very good -
• Dan (10/5): Exceptional -
• Rhiannon (7/5): Good -
• Peter (10/5): Exceptional -
• Anonymous (10/5): Exceptional -
• Mark (7/5): Great value and great location - Location is great. Quirky stairs and lifts. Breakfast was very simple
• Mdsameer (10/5): Exceptional -

Photos