Princess Garden Hotel
Location: Naka-ku Sakae 3-13-31, Nagoya, jp
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Comfort and Convenience
Princess Garden Hotel in Nagoya offers a blend of modern amenities and traditional Japanese hospitality. Each air-conditioned guest room is thoughtfully equipped with a flat-screen TV, desk, and complimentary green tea set. The en suite bathroom features a relaxing bath and shower, along with plush yukata robes.
Convenient Services and Facilities
Guests can enjoy free WiFi throughout the property, along with the convenience of a 24-hour front desk and private parking. Indulge in massage services or utilize the luggage storage. For added comfort, request an air humidifier or trouser press.
Ideal Location and Dining Experience
Located minutes away from Nagoya Station, explore nearby attractions like Oasis 21 and Nagoya Castle. After a day of sightseeing, savor a delicious breakfast at the on-site restaurant, 「logic」.
Experience the perfect blend of comfort and convenience at Princess Garden Hotel. Book your stay now for a memorable Nagoya getaway.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Parking
- Non-smoking rooms
- Air conditioning
- Lift / Elevator
- Luggage storage
- Massage services
- Non-smoking throughout
- Fire extinguishers
- Smoke alarms
- Key card access
- Front desk (limited hours)
- Free wired internet
- Internet access
- Housekeeping on request
Rooms Available
-
[Non Smoking] Executive Fourth Room
2 Large Twin Beds and 2 Twin Beds
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels and pay movies
Food & Drink - Refrigerator and electric kettle
Sleep - Bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
-
[Non Smoking] Comfort Fourth Room
2 Large Twin Beds and 2 Twin Beds
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels and pay movies
Food & Drink - Refrigerator and electric kettle
Sleep - Bed sheets
Bathroom - Deep soaking bathtub and slippers
Practical - Safe, desk, and iron/ironing board (on request)
Comfort - Climate-controlled heating and air conditioning
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Bidet
- Toilet paper
- Shampoo
- Free WiFi
- Deep soaking bathtub
- Bedsheets provided
-
Casual Twin Room - Non-Smoking
Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room is air-conditioned and has a flat-screen TV, a wardrobe, an electric kettle and a carpeted floor. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Feather pillow
- Key card access
-
Superior Triple Room - Non Smoking
The spacious triple room features air conditioning, a wardrobe, as well as a private bathroom boasting a bath and a shower. The triple room provides an electric kettle, a carpeted floor, pajamas, heating and a flat-screen TV. The unit has 3 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Feather pillow
- Key card access
-
Comfort Quadruple Room - Non-Smoking
Offering free toiletries, this quadruple room includes a private bathroom with a bath, a shower and a hairdryer. The quadruple room offers air conditioning, a wardrobe, an electric kettle, a carpeted floor and a flat-screen TV. The unit offers 4 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Feather pillow
- Key card access
-
Executive Triple Room
The air-conditioned triple room offers a flat-screen TV, a wardrobe, an electric kettle and a carpeted floor. The unit offers 3 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Feather pillow
- Key card access
-
Executive Fourth Room
The quadruple room features air conditioning, a wardrobe, an electric kettle, a carpeted floor and a flat-screen TV. The unit has 4 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Feather pillow
- Key card access
-
Superior Single Room - Non-Smoking
Rooms are air-conditioned and fitted with a flat-screen TV, a desk, an electric kettle and refrigerator. Guests will also find Japanese yukata robes provided in the room. The private bathroom comes with a bath and shower. Hairdryers, slippers and free toiletries are provided.
Max Occupancy: 1 (1 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Feather pillow
- Key card access
-
Superior Twin Room - Non-Smoking
Rooms are air-conditioned and fitted with a flat-screen TV, a desk, an electric kettle and refrigerator. Guests will also find Japanese yukata robes provided in the room. The private bathroom comes with a bath and shower. Hairdryers, slippers and free toiletries are provided.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Feather pillow
- Key card access
-
Superior Double Room - Non-Smoking
Rooms are air-conditioned and fitted with a flat-screen TV, a desk, an electric kettle and refrigerator. Guests will also find Japanese yukata robes provided in the room. The private bathroom comes with a bath and shower. Hairdryers, slippers and free toiletries are provided.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Feather pillow
- Key card access
-
Comfort Single Room - Non-Smoking
Featuring free toiletries, this single room includes a private bathroom with a bath, a shower and a hairdryer. The air-conditioned single room features a flat-screen TV, a wardrobe, an electric kettle and a carpeted floor. The unit has 1 bed.
Max Occupancy: 1 (1 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Feather pillow
- Key card access
-
Comfort Double Room - Non-Smoking
Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features air conditioning, a wardrobe, an electric kettle, a carpeted floor, as well as a flat-screen TV. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Feather pillow
- Key card access
-
Comfort Twin Room - Non-Smoking
Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room is air-conditioned and features a flat-screen TV, a wardrobe, an electric kettle and a carpeted floor. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Feather pillow
- Key card access
-
Comfort Triple Room - Non-Smoking
The spacious triple room offers air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a shower. The unit offers 3 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Shampoo
- Body soap
- Pajamas
- Socket near the bed
- Feather pillow
- Key card access
Guest Reviews
- さきのり (9/5): -
- 加藤 (6/5): 満足 - お風呂とトイレが区切られてるのが良かった 洗面所にもゴミ箱があると良かった
- Minkyoung (8/5): -
- Sumika (8/5): -
- Ryutaro (10/5): - お風呂が綺麗 立地が良い 部屋が綺麗
- Emiko (6/5): -
- Emiko (6/5): -
- Yelyzaveta (10/5): -
- かるべ (7/5): 泊まって良かった - 古いホテルと思っていましたが、中はリフォームされており綺麗でした 特に大浴場は思っていたより綺麗で清潔感ありました 特になし 立地は便利だけど、繁華街なので夜は若干治安が悪そうでした
- Emiko (6/5): -
- 白石 (8/5): - ご飯が美味しっかったです。
- 石川 (9/5): - 9 9
- 小菅 (4/5): 詐欺感あり - ロビーが綺麗 歯ブラシ以外のアメニティが有料なので注意
- TERUMI (5/5): - ポットとカップは用意されているのに、 お茶もコーヒーも無かったです。 ペットボトルのお水だけありました。
- 하라 (10/5): -
- koichi (9/5): -
- Hidemi (6/5): -
- eli (9/5): - מלון נעים וסימפטי. מיקום מעולה. צוות אדיב ומסייע ארוחת בוקר טובה
- Hikaru (7/5): -
- 正村 (7/5): 快適であった。 - ロケーションが良かったのに、コスパが良かった。 特になし
- Teppei (10/5): -
- Hee Tae (8/5): -
- Mohamad (9/5): Umumnya sangat baik - Dekat dengan pusat kota karena daerah SAKAE Alat cukur jenggot mesti bayar
- Hee Tae (9/5): -
- Jacky (7/5): -
- koichi (7/5): -
- GYUTAE (9/5): -
- AYU (9/5): 最高 - 立地が最高✨ もうちょい部屋が綺麗だったら◎
- Shiori (2/5): -
- HEEJIN (9/5): 재방문 의사 100 - 사카에 중심가에 위치해 있어 주변에 맛집과 카페, 쇼핑, 볼거리가 많았고, 세 명이서 캐리어 다 펼치고 생활 할 만큼 넓고 쾌적함 다만 방음이 잘 되지 않아 약간의 소음이 있을 수 있음
- jeonghyun (8/5): -
- PABLO (5/5): -
- DAEUN (9/5): 가성비,대욕탕,위치를 생각하면 최고의 숙소! - 여행 중 대욕탕 이용을 하고싶어서 이 숙소를 예약하게 되었는데 대욕탕 시설 너무 좋고 만족스러웠습니다! 또한, 여행 내내 객실 청소를 깔끔하게 해주셔서 청결하게 머물수 있었습니다! 그리고, 호텔 로비에 흡연구역과 화장실도 항상 청결하게 되어있어요~! 맛집들이 인근에 가깝게 있어서 편하게 여행 할 수 있었습니다.
- Rika (8/5): - 朝食が期待以上に良かったです。パンの種類が多かったし、御当地名物の手羽先が出ていたのは、嬉しかったです。 大浴場の女湯は混んでいて、ゆっくり利用できなかったのが残念でした。 また、朝食に野菜のメニューがもう少しあると良かったです。
- MIKI (8/5): -
- Mizuki (10/5): -
- MARI (8/5): -
- nobue (3/5): -
- manami (5/5): -
- kyounghun (10/5): -
- SUNGGI (10/5): - 대욕장, 위치,친절도 올 그린 나고야에 가도 무조건 여기로 갑니다! 크게 없는데 체크아웃하고 짐을 맡긴 후 다시 추가는 되지 않았던점이 아쉽네요 그런데 사전에 공지도 있고 해서 크게 불만은 없습니다. 제 방에 창문을 열수 없어서 아쉬웠어요 추천합니다
- Kaho (10/5): - 安くで泊まれたのにスタッフさんも対応いいし、部屋も綺麗で広くて快適でした！ 駐車場の出し入れが自由にできないのが不便でした！
- TANAKA (5/5): 値段の割には… - 普通でした。 清潔感が無かった
- mika (5/5): - 普通でした。 大浴場にゴミ箱がなかったのと 部屋にポットとカップはあるのに ティーパックとかなかった。
- Kumiko (8/5): - お部屋が広くゆったりと過ごせました 窓の外が隣の壁で景色が見れなかった お風呂の洗い場が少なく空くまでずっと待たされたのは残念
- 보라임 (7/5): 직원태도 불만 - 위치 대욕장 침구 직원의태도 , 체크인 후 방에 수건이 없는걸 발견해서 밤 10시 쯤 데스크의 여자 직원에게 방에 수건이없다고했는데 없는게 맞는지 5번정도 같은 질문을 받았다 목소리가 높아지자 그제서야 수건을 가져왔다 일이 장난인줄 아는것같다
- 青雉 (10/5): -
- aiting (9/5): 值得推薦 - 房間空間大，3個行李箱大攤開都沒問題，每日客房服務也不錯，附近滿滿都是吃的跟逛的，也不需要跑太遠，不想出門在大廳就有餐廳可以吃
- 隆行 (8/5): -
- Soomi (7/5): -
- 吉田 (9/5): - 大浴場
- SANGJIN (5/5): - 평일이여서 가격대비 숙소 좋았어요 위치도 맛집들과 가까이 있어서 좋았어요 조식 신청후 먹었는데 조식 별로였어요 대욕장 물이 너무 더러웠어여 물에 때가 둥둥 떠다녀요
- 高橋 (7/5): ホスピタリティ不足。 - 大浴場があったのが良かった。また、脱衣所も綺麗でお風呂の中も水捌けが良く、清潔に保たれていた。 混雑もしていなかったので、快適にゆっくり過ごすことができた。ホテル自体のロケーションも飲食店や繁華街が近く、利便性は良かったと感じる。 バスタオルやタオル類の交換をしてもらえない点。新たに追加で借りるのであれば有料にしてもいいと思うが、交換も有料なのは意外だった。綿棒などのアメニティも全て有料で驚いた。SDGsの観点からの理由なのであれば、入り口に自分が欲しい分だけ取るというシステムにしたらいいのではないかと思う。また、15時以降でチェックインをしてから部屋の階へ上がると廊下にベッドメイキングや回収したタオル類が散乱していて、まだお掃除中のようだったため、さすがに客にわからないように見えないように配慮して欲しいと思った。
- Kimiko (8/5): 大浴場の脱衣所意外は快適でした - 栄の繁華街にあり食事には困らない。 部屋も広く、提携の駐車場が1階にあり1泊1500円で停めれた。 大浴場の脱衣所の床が水はけが悪く、びしょ濡れでした。 ロッカー前にバスタオルが何枚か敷かれていたが(個人的に誰かが敷いたのかも)、足裏が濡れてしまい、お風呂に入った意味が無い。部屋で足裏を洗うことに。 またドライヤーが弱くなかなか乾かない。 朝食はパンの種類も多く美味しかったが、お惣菜が少なかった。
- Masaaki (7/5): -
- FUKA (6/5): - 大浴場があったのが、良かったです！ お部屋のトイレとお風呂が別なのもよかったです！ お部屋も綺麗で独特な作りではありますが、過ごしやすかったです。スタッフさんも丁寧で良かったです。 外国の方が多かったので仕方ないのかもしれませんが、大浴場の使い方のマナーが悪く、脱衣所の床がびしょびしょだったり、シャワーのところに荷物やタオルがそのまま乱雑に置きっぱなしになっていたのが残念でした。、
- Yoonhye (7/5): - 4박 묵었습니다. 위치 좋고, 청소팀이 손도 빠르고 일 잘하시네요. 대욕장 있어서 편했습니다. 술 좋아하는 젊은층에 적합해요. 금,토,일 늦은 새벽까지 이어지는 고성방가. 문 닫아도 시끄러워요. 대욕장 환기가 안돼서 습하고 바닥이 물천지..
- Uchibori (8/5): - 部屋の広さと立地の良さ アメニティで髭剃りが無く 電子ポットはありましたがコーヒーや紅茶のパックのサービスはありませんでした
- Nakajima (8/5): 快適だった - 綺麗で大浴場があって満足 繁華街の近くでちょっと外が騒がしい
- 박 (8/5): - 매일 반찬이 바뀌어서 좋았습니다. 어메니티가 없었다는 점
- Alejandra (10/5): Great stay, will come back here next time - Excellent location, and the room overall was very spacious and clean. Paid for additional massage service which was excellent! It was slightly loud at night due to all the stores/restaurants outside.
- chunghwan (8/5): -
- 高鹿 (7/5): 金額からするとOK - スタッフの対応がとても良かった 朝食が美味しかった 大浴場の洗い場や化粧スペースが少なく、混みあってとても嫌な思いをした。お風呂はゆっくり入れると思ったからとても残念。
- Tokihiro (4/5): まあまあでした。 - 温泉があり広くて快適だった。 室内浴槽が汚い
- CHIEHHUI (9/5): -
- TOMOMO (8/5): -
- RYOICHI (1/5): 2度と利用しない - 大浴場の設備 鏡がない 暗い 脱衣所の洗面手洗いが1ヶ所ではあまりにも少ない 床がベタベタマットくらい敷いとけ！ 脱衣所の前の休憩室が暗すぎる ベッドメイク下手すぎる
- 정임 (5/5): - 쇼핑하기 최적의장소였음 주위에 맛집도많고 관광하기도 좋았음 호텔시설도 나름괜찮았고 사우나가 안좋은후기가 많았으나 의외로 깨끗하고 좋았음 객실화장실에서 안좋은냄새가 올라옴 조식이 다른호텔에비해 떨어짐 조식가격은 후기좋은호텔과 같음 한국인여직원 불친절함
- kyoko (2/5): 暗すぎるホテル❕ - テレビが、向きをかえられた。 大浴場のエレベーターが、暗すぎる‼️怖い‼️ 洗い場に鏡が、 なくてびっくりした！
- 迫 (6/5): - ベッドが広い ミネラルウォーターのサービスあり アナウンス、予告なく２時間停電した 停電後のテレビの故障 大浴場のお湯が出ない
- Noguchi (4/5): -
- Jungwoo (10/5): -
- ISHINO (10/5): -
- Masami (8/5): -
- Sinobu (6/5): -
- Phil (3/5): I would stay here for location but other than that not good - Great location Expensive for what it provides. Room smelled bad. Poor breakfast. Staff not friendly
- Kazuhiko (4/5): -
- HIROYUKI (5/5): -
- yoshifumi (8/5): 立地の利便性も良く、良いビジネスホテル！ - サウナ&大浴場がすごく良かった。朝食メニューも豊富でおいしかった。 廊下及び部屋が暗く、ダークな雰囲気が漂っている。
- 公子 (5/5): -
- Oshima (7/5): 宿泊費も手頃で良かった - 立地が良い 駐車場も隣接していて便利 客室はツインで広くてベッドも寝やすかった 水回りは改修されていたが古さを感じた ミネラルウォターはサービスされていたが お茶やコーヒーのサービスが無かったのが残念
- YUKIHITO (6/5): まあまあ良かった - 朝食が良かった サウナが臭かった
- yayoi (4/5): -
- KUNIE (6/5): - 朝食は美味しかったです 大浴場の洗面室があまり綺麗でなかった。
- Kunihiko (8/5): 満足はしてます。 - 清潔感は良かったです。 シャワーや洗面所の水圧が弱すぎる。
- ogura (8/5): 良かった - 施設が綺麗でオシャレで気分が上がった。 フロントの対応も丁寧で良かった。 大浴場が綺麗でオシャレだったが思っていたより狭く、シャワーが5個しかないため裸で順番を待たないと行けなかった。
- KIYOKO (7/5): - 町中でお店が周りに多かった。 部屋もソファがあってゆったりしていた。 アメニティが不十分。コーヒーなどの飲み物が部屋になかった
- Chye Li (8/5): -
- JAESU (10/5): 가성비가 아주 좋은 숙소입다 - 시내 중심지라 이동이 편해서 좋아요 가격도 저렴하고 두번째 방문입니다 굳이 따지자면 오래된 시설
- Giacinto Malospiriti (10/5): -
- Bryan (8/5): -
- 武田 (7/5): -
- JungHyun (10/5): -
- heekyung (6/5): 후기 - 가격 저렴. 대욕장 무난. 가성비 호텔이지만 시설이 많이 낡지 않고 직원들 친절도는 적당. 동네는 번화가라 술집 밥집 많음. 파르코 미츠코시 10분 내외 거리. 근처에 자라 있음. 편의점 쬐금 걸어야됨.가성비 호텔은 몇 있지만 대욕장 딸린 가성비 호텔이 없어서 전 만족했어요. 가격이 저렴해 크게 불만 없어요. 창문으로 바람이 좀 들어와서 살짝 추웠어요
- MIJEONG (4/5): 3분 차이로 추가요금 요구, 매우 불쾌한 응대. Charged extra for arriving 3 minutes early + very rude service - 체크인 과정에서 매우 불쾌한 경험을 했습니다. 오후 12시쯤 호텔에 도착하여 직원에게 얼리 체크인이 가능한지 문의했을 때, 오후 2시부터 시간당 1,000엔으로 가능하다는 안내를 받았습니다. 이후 2시에 맞춰 체크인하기 위해 오후 1시 57분경 프론트로 갔으나, 그때는 다른 직원이 근무 중이었고, 체크인은 3시부터라며 굉장히 공격적이고 무례한 태도로 응대했습니다. 얼리 체크인을 원한다고 하자 계산기에 2,000엔을 보여주며 2시간 요금을 요구했습니다. 2시부터 1시간(1,000엔)만 이용하겠다고 설명했지만, 3분 먼저 도착했다는 이유로 2,000엔을 내야 한다고 주장했습니다. 또한 시계를 가리키며 아직 시간이 되지 않았다며 2시에 다시 오라고 하는 등, 마치 고객과 기싸움을 하려는 듯한 말투와 태도로 응대하여 매우 불쾌했습니다. 단 3분 차이로 추가 요금을 요구한 점도 납득하기 어려웠지만, 무엇보다 직원 간 안내가 달랐고 응대 태도가 매우 부적절했던 점이 크게 실망스러웠습니다. 호텔리어라면 기본적인 친절을 갖춰야 하는데, 오히려 고객과 대립하는 듯한 태도를 보인 점은 이해하기 어렵습니다. 서비스 마인드부터 재정립이 필요해 보입니다. 저는 일본을 한 달에 한 번 이상 방문할 정도로 자주 여행을 다니고 있으며, 다양한 국가에서 여러 호텔을 이용해왔지만, 이러한 응대를 받은 것은 처음이었고 매우 끔찍한 경험이었습니다. 이 일로 하루 종일 기분이 좋지 않았고 여행에도 부정적인 영향을 받았습니다. 체크아웃 시 매니저로 보이는 직원이 사과는 했지만, 그에 대한 어떤 보상이나 후속조치는 없었습니다. I had a very unpleasant experience during check-in. When I arrived at the hotel around 12:00 PM, I asked a staff member about early check-in and was told it would be available from 2:00 PM for 1,000 yen per hour. However, when I returned at 1:57 PM, a different staff member responded in a very rude and aggressive manner and insisted that I had to pay 2,000 yen simply because I arrived a few minutes early. She pointed at the clock and told me it was “not yet time,” speaking in a confrontational tone that felt more like an argument than customer service. Being asked to pay extra for arriving just three minutes early felt unreasonable, and the inconsistent information between staff made the situation worse. Although a manager apologized at check-out, there was no compensation or follow-up. This experience negatively affected my trip.
- Myung Soon (10/5): -
- lacexlm (6/5): 没有达到预期 - 地理位置优越，客房够大 大浴场设施太少，需要排长队
- Minhee (4/5): 층간소음 문제 - 위치가 좋았습니다. 주요 쇼핑스팟을 모두 걸어다닐 수 있었어요. 직원이 친절합니다. 10층 건물 9층에 배정되었는데 윗 방 손님을 잘못 만난건지 층간소음이 어마어마했습니다. 문밖에서 들리는 문여닫는소리 대화하는소리까지는 그렇다치는데 윗층에서 들리는 소음이 비지니스 호텔에서 처음 겪어보는 수준이었어요. 이틀동안 제대로 잠을 못잤고 다음번에 절대 방문하지 않습니다.
- Koki (8/5): オトクな旅 - とてもキレイだった 無料アメニティだと少し足りないかもしれない
- CHIENPIN (10/5): -
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