Elegant Lux Hotel

Location: 3 Polezhan St., Bansko, bg

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Massage services
• Packed lunches
• Table tennis
• Ski storage
• Hammam
• Non-smoking throughout
• Board games/puzzles
• Concierge service
• Wheelchair accessible
• Kid meals
• Heated pool
• Emergency cord in bathroom
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Pet bowls
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property
• Supervised childcare/activities
• Ski storage
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Golfing on site
• Playground on site
• Ski equipment rentals on site
• Ski lessons on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Private picnics
• Wine release events
• Reception hall
• Indoor/outdoor pool
• Japanese garden
• Secured parking
• Fishing nearby
• Health or beauty spa nearby
• Horse riding nearby
• Ski lift privileges
• Snow sports gear
• Swimming nearby
• Hosted evening meal (reserve)
• Bicycle-friendly property
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• One-Bedroom Apartment

  The fireplace is a top feature of this apartment. This spacious apartment comes with 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. Boasting a balcony with garden views, this apartment also features a tea and coffee maker and a flat-screen TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Fireplace
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Carbon monoxide detector

• Two-Bedroom Apartment

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 2 bathrooms with a shower and free toiletries. In the kitchen, guests will find a stovetop, a refrigerator, kitchenware and an oven. Boasting a balcony with garden views, this apartment also features a tea and coffee maker and a flat-screen TV with cable channels. The unit has 5 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Fireplace
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Additional bathroom
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Carbon monoxide detector

• Studio (2 Adults)

  - spacious bedroom with a sofa bed and a double bed or 3 single beds - kitchen - bathroom

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Hypoallergenic
  • Linen
  • Dining table
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Carbon monoxide detector

Guest Reviews

• David (6/5): -
• Keith (9/5): Great place to stay while skiing. Great staff and a good value for money - Great staff, great atmosphere and a very convenient location. Nothing
• Страхилов (9/5): -
• Ivan (10/5): Muy aconsejablr. Volveremos - Servicio impecable, localizacion excelente al lado de la Gondola, disponibilidad y cortesia La temperatura del bano turco y la sauna, pero eramos casi los unicos clientes y no les compensaba abrirla.
• Nikolay (10/5): Добри условия на добра цена и пркрасно отношение! - Останахме много доволни от хотела и най-вече от персонала, които бяха изключително любезни! Също така ни приеха заедно с нашето куче, за което заплатихме допълнителна такса. -
• Iliyana (1/5): -
• Terro 71 (8/5): Does what it needs to do - Extremely close to strip and gondala both a short walk, the 2 bedroom apartment was huge and could sleep 7, Shower was good Staff helpful and friendly Spa area was a nice touch Breakfast was very poor for €15 Mattresses were uncomfortable
• Christina (10/5): - Spacious and clean. Polite staff, eager to help us , 24hr reception, always answered the phone. Great location, great breakfast. Very satisfied!
• Frosina (10/5): Ubav odmor - Na mnogu dobra lokacija se naogja hotelot Personalot im e premnogu dobar i mnogu gostoprimliv Hranata e mnogu vkusna se na se odlichno😊
• Fred Dures (7/5): Great location - Great location as only a short and easy walk to the Gondola as well as nearby bars and restaurants. The beds were very uncomfortable. There were 4 in our party in 2 rooms and all of us felt that the beds were too hard.
• Alexander (9/5): - Замечательное место, приедуеще раз.
• Christopher (8/5): - Staff are extremely helpful and friendly
• Gökberk (9/5): -
• Anna (8/5): - Приятный персонал, тепло во всем отеле. Спа не всегда работало, нужно просить чтобы включили, завтраки одни и те же каждый день, ужины не понравились.
• Liviu (8/5): Hotel, staff - OK, relaxing, good spa. However, name ”Elegant Lux Hotel” is a little bit too much. - Very helpful staff. In my room: old furniture, no proper cleaning stuff for the kitchen, no glasses for the bathroom; no shelves in waredrobe.
• CHRISTODOULOS (9/5): Value for money πολύ καλά!! Πάρα πολύ εξυπηρετικό προσωπικό, - Το πρωινό ικανοποιητικό η τοποθεσία παρά πολύ καλή
• ANNA (9/5): Мы очень довольны проживанием. С удовольствием вернёмся ещё - Отличное расположение, очень приветливый персонал. В номере чисто, букет свежих цветов. . Халаты, тапочки, полотенца, принадлежности для душа. Завтраки вкусные и разнообразные. Приятный СПА, бассейн не глубокий, как раз для таких, как я , не умеющих плавать. Сауны хорошие, джакузи -тоже. Мы уезжали рано утром. Приятный бонус - получили пакет с сендвичами, водой в дорогу. Не то , чтобы не понравилось. Хотелось бы, чтобы улучшили. Немного не удобные кровати. Низкие ,и матрасы - не очень. Для имеющих проблемы с опорно двигательным аппаратом - проблематично. Но, подушки и одеяла - отличные.
• Sirtmaci (9/5): -
• Harel (10/5): - הצוות שירותי מאוד. המקום נקי מאוד. אנחנו מאוד אהבנו
• John (8/5): Great value - would book again. - Good stay, good location. Better breakfast
• aneliq (10/5): -
• FATİH (7/5): -
• BEVERLEY (7/5): Central location, fabulous staff - Hotel was in a good location. A couple of mins walk to main street where restaurants and bars can be found. 5mins walk to gondola. Staff were fabulous. Very professional, kind and courteous. Dinner and breakfast was very good. Large portions and tasty food. Breakfast buffet was varied, hot and cold and good quality. Reception Lobby and dining areas lovely and cosy, it's a shame about the room. The room - no. 428. Constant smell from pool was overpowering at times. Bed was very uncomfortable as was the sofa bed. Both need replacing as very old and shabby. To match the rest of the hotel, the room needs refurbishing.
• Oktay (3/5): Kötü - Personeli cana yakın. Lobi deki oturma alanı ve şömine güzel. Otelin yeri çok kötü. Yolu yok. Arada bir çamurlu yol var. Oradan otele ulaşıyorsunuz. İsmi Lüx ama kendisi lüx değil. Çok eski. Öğrenci yurdu gibi. Odalar eski, yataklar çok kötü. Taş gibi. İki kişilik yatağı olan oda satın aldım ama yatağımız tekli iki yatağın birleşim ile yapılmış. Ortası habire açılıyor, berbat. Duş kabini küçücük ve gideri tıkalı duş alırken su dışarı taşıyor be Banyo tabanı batıyor. Kapalı Havuzu var ama küçücük, Buhar banyosu var ama buhar yok, hamam modunda yani :) Saunaları ehh idare eder. Aynı paraya çok daha iyi konumda, asfalt yolu olan, yatakları normal olan, duşu daha büyük bir sürü Otel bulabilirsiniz. Adındaki Lüx e aldanmayın sakın. Fiyasko
• Ufuk (10/5): -
• Itay (8/5): שווה את התמורה ביחס למחיר. הסעות לגונדולה מאוד נוחות. - המיקום מרכזי - 6 דק מהגונדולה , ויש שירותי הסעות הלוך וחזור כל 15 דק מאוד נוח. ארוחת הבוקר לא רעה , כיאה לאירופה. הג׳קוזי , סאונה והבריכה מספקים לבילוי לאחר חזרה מיום סקי. המיטות לא נוחות במיוחד ( 6 אנשים ) ולרובנו לא היה נוח אבל התרגלנו. יש מטבחון שלא השתמשנו בו אבל עם ציוד ממש בסיסי.
• Yosifova (10/5): - Otel konum olarak oldukça iyi bir yerdeydi. Gondolaya ve hareketli ana caddelere yürüme mesafesindeydi. Odalar büyük, temiz ve fazlasıyla sıcaktı içeri girer girmez ısınıyorduk. Bu kış tatili için çok önemli bir detaydır. Otel Transfer ve Gondola servislerinin olması da çok önemli bir artı detay. Genel olarak çok memnun kaldık herhangi bir sıkıntı yaşamadık soranlara gönül rahatlığıyla tavsiye edebiliyorum 😊 Ayrıca otelden ayrılış günümüzde sabah çok erken yola çıkmamız gerektiği için bize kahvaltılık yolluk yiyecek hazırlamış olmaları çok ince bir düşünceydi herşey için teşekkürler 🫶🏼
• Ebru (7/5): - Tesisin kayak merkezine yakınlığı gayet iyiydi. Tesside bulunan ıslak iyiydi. Otelde bulunan jakuzi kirliydi. Bu güzel tesise hiç yakışmadı.
• Ebru (7/5): -
• AlexNick1983 (9/5): - Staff, breakfast, big rooms, spa, location Bed was too hard. We couldn't get a good sleep
• Olgun (8/5): -
• Odelia Abi (10/5): -
• Hristo (7/5): -
• Andreea (10/5): Ne-am simțit bine pe toată durata sejurului - Mi-a plăcut că a fost curat. Studioul a fost în regulă, însă l-aș fi preferat fără bucătărie, masă și canapea
• Rosi (10/5): -
• stanislava (10/5): - С влизането усещаш уюта ,добротата и усложривостта на персонала. Много мили и с големи сърца хора !!! Бъдете живи и здрави!! Много късмет!! Наистина се почувствахме като у дома!!! Бъдете все така уникални!!!
• Maria (7/5): Very solid performance - Very good location great service, AWSOME BREAKFAST - changed on a two day stay. Spa is okay Very old rooms, but it‘s more of less like the pictures. Would need a reservation at some points.
• Robert (10/5): Sehr gutes Aparhotel - Gute Lage in Bansko Kleiner SPA Bereich
• VAD (9/5): -
• Catalin (9/5): -
• Volokhin (9/5): היה נחמד - צוות המלון אדיב, מסביר פנים, מלון נקי, במתחם ספא יש הכל - בריכה, סאונה יבשה, סאונה אדים, סאונת מלחים, לא רחוק ממרכז העיר ותחנת רכבל - גונדולה. ספה נפתחת שהוסבה למיטת שינה לא הייתה נוחה כל כך לשינה
• Tova (10/5): - קרוב 4 דקות הליכה לבית חבד בנסקו, קרוב לסקי מרחק 7 דקות הליכה, קרוב לרחוב הראשי פירין. המים במקלחת לא היו מספיק חמים.
• Yair Yosef (10/5): - Was purely amazing, from the start to the end, it was one day but felt like eternity. The staff was great and kind too, thank you for the stay !
• Radu (5/5): -
• ilya (9/5): Выбор отеля был удачным - Завтрак вполне приемлемый. Персонал очень доброжелательный и отзывчивый.
• Fay (8/5): We did enjoy our stay over in The in bansko in this hotel. Breakfast was inclusive - The staff were really friendly Our expectations were met. They helped us With any enquiry we had and how just with any issues that raised Yeah The The shower was not draining properly, and that’s the only issue we really hard although the staff tried to solve this issue but they were not successful. I think it was some sort of problem with the plumbing.
• Rob (10/5): - Staff excellent, location perfect, warm. very clean, Food was average, breakfast was good, ,
• ilya (8/5): - Персонал. Небольшой ремонт желателен
• Stelios (10/5): -
• Iliyana (10/5): -
• Avihay (10/5): Exceptional -
• Manish (10/5): Exceptional -
• Feiyang (8/5): Very good -
• Paula (9/5): Great stay - The hotel was comfortable, good size rooms. Gondola only short walk away. The staff were wonderful- very helpful and friendly.
• Simik (10/5): Exceptional -
• Patricia (9/5): Good value, close to gondola. Friendly staff, large room with good facilities. It was clean and comfortable - Friendly staff, we’re so helpful. Nothing
• Desrae (8/5): - I loved the easy access to the jacuzzi and steam rooms and had a wonderful massage.
• Ido (9/5): Superb -
• Gillian (7/5): Nice hotel & would stay again - Proximity to ski slopes Cold breakfast
• Keith (9/5): Had a great time - well worth the money -
• Hjalmar (10/5): - Well worth the money. Nice with a spa after a long day on the slopes. Very friendly and service-minded staff and a good breakfast-buffé to start the day.
• Barkai (10/5): Exceptional - The staff are friendly and helpful. The spa is great, Zeva the masus is a professional, location is perfect.
• Greg (8/5): Very good -
• Emma (9/5): Fabulous 7days here. - Location of hotel is great....only 5mins walk to gondola or taxis up the mountain. 3mins walk to the main street and the best restaurant. All the staff were attentive and friendly all the time, and went out of their way to offer assistance. On the first day we had to change rooms due to a smell in bathroom but staff were very understanding about this and the subsequent room had a much better view too. 😁. No problems with WiFi. We had to ask for additional cooking utensils eg sharp knife and bigger saucepan and these were provided without any problem. The sauna and steamroom were sometimes not hot enough but the staff were happy to turn it up when asked. There was a vast array of food at breakfast, something for everyones taste. We didn't experience the restaurant outside of this time. The decor is luxurious and the grand piano was amazing👏 🤩 They store your own/rental ski equipment. Or you can hire it out from hotel, and there is a free mini bus to the gondola. Overall we had a fabulous 7days here.thankyou very much.
• Vicky (5/5): Really good for the price, but don't expect any frills. - It was cheap and there was a spa. Breakfast wasn't hot enough. Pillows were uncomfortable and room was too hot.
• Marius (9/5): Superb -
• Christopher (8/5): Very good -
• Denis (10/5): Exceptional -
• Calin (10/5): Exceptional - The hotel, the staff were great. Other people in the hotel were not so civilized. For instance some groups enter in jacuzzi and stay there til the end of program, every day. In the sauna only a Turk used the towel, the rest of european people entered without the towel. And so on.
• Flavia (10/5): Exceptional -
• Frederikke (9/5): Really good value for money and perfect for a ski vacation. The hotel was cozy, friendly staff and perfect with a spa ar - Very friendly staff, good value for money at the bar and the restaurant. You can’t rent skis directly at the hotel and there is a shuttle driving you to and from the gondola which was amazing. We never had to wait more than 5 min for the shuttle! The spa area was also nice You can’t throw toilet paper in the toilets because the drains could not take it. The jacuzzi seemed a bit old. We were given dirty glasses one day at the restaurant. But it was a one-off
• Alexnick1983 (10/5): Exceptional -
• Katy (7/5): Good -
• Мария (10/5): Perfect stay - Perfect location, very nice and helpful staff especially if you travel with a dog. The room was spacious and very clean Nothing
• Jane (8/5): Great good value ski hotel - Good size room so could separate the single beds Nice to have pool and sauna Good breakfast - although hot food was only warm Cotton robe and slippers provided Good ski storage and transport to gondola Kitchenette was missing stuff although we didn't eat in Moved bed and not clean underneath Had robe stolen at Dobrinishte spa and got charged 100BGN for it
• Bradley (8/5): Very good -
• David (8/5): Very good -
• Claudiu (8/5): Very good -
• Paul Martin (10/5): - The Hotel Elegant Lux is in a great location just a few minutes from the ski gondola and the many bars and restaurants around town. It has a shuttle bus to and from the gondola. We stayed for five nights. The staff are friendly and helpful. We had half board and the breakfasts and dinners were good with a buffet for both. For dinners where there are fewer diners they do table service. There is a spa with pool, sauna and jacuzzi which was good. We went in the morning and were the only people in there. The hotel also had a dry room for ski and snowboard equipment. The rooms are clean and spacious with all the facilities you need. While some people may find some of the furniture a little tired and old fashioned I thought it had a nice look and feel. I’d recommend this hotel for those hitting the pistes and hope to return myself next year.
• Marius (9/5): Superb - I rate this hotel very well. reception was professional. The whole stay was great. The apartment is really great with a view of the mountains. There is a lot of entertainment in the city. However, it was also fun at the hotel. I liked the reception work the most. Everywhere helped with everything. The biggest compliments to the bar staff. Extremely friendly and helpful. Thank you for your wonderful work. I hope to see you next time.
• James (8/5): Very good - A very large apartment, a nice breakfast buffet. Plenty of space - living area, dining area, kitchen and bed / bathrooms for a family of 5. A tad worn around the edges but not bad. There is also a ski locker area on first floor to keep equipment. A little worn, but not bad. Linens were a bit lacking.
• Alexander (8/5): Very good -
• Alan (9/5): Another very pleasant short break - Extremely friendly and helpful hotel staff. Gondala queue
• Vangel (9/5): Superb -
• Ljubica (7/5): Good -
• Wang (10/5): Exceptional - Lovely staff, sumptuous breakfast and huge apartment Ski rental was not the best in terms of quality but best in price
• Anna (9/5): For good price you get great location, breakfast and sauna, plus transfer to gondola - Transfer to gondola, even it is close; hot sauna and area to relax; spacious room; good heating you can regulate yourself; good buffet breakfast Jacuzzi has dirty smelly water, massage is good if you want to relax, no strong massage available
• Andrei (2/5): Very poor -
• Jankulovski (9/5): Superb -
• Ivan (10/5): Exceptional -
• Ivan (10/5): Loads of family fun - Good wellness, small for the hotel size, but it’s warm enough. Nice lobby. Great location The sofa in studio is not good enough to sleep.
• Nenad (9/5): Superb -
• Andrija (8/5): Very good -
• Dmitry (8/5): Very good -
• Ivan (9/5): Nice for winter sports and family holliday - We paid for the apartment on a half-board basis, the food was varied and delicious and the apartment in hotel was spacious and clean. The hotel has a spa center that is perfect after skiing. The gondola that transports to the ski center is located near the hotel, but the hotel also has a provided transportation to the gondola. We came to Bansko by car and in front of the hotel is big hotel parking. Higly recommend for families! ----
• Stanislav (6/5): Friendly staff, but the hotel NEEDS Renovation and BETTER Facilities - The hotel has a good location, and the staff was friendly. I also appreciated the shuttle bus service to the Gondola lift. There is a large free parking. The hotel is quite old, and the furniture in the room is outdated (about 20 years old). Some pieces were broken, especially in the kitchen and living room, and the sofa in the living room was unpleasant. The bed was also uncomfortable. Regarding the food, we had breakfast and dinner included. The breakfast options were very basic and repetitive, with little variety—mostly eggs, sausages, spaghetti, cheese, and vegetables. Hot drinks and a few nectar juices were available. Dinner was more interesting, offering 4-6 different main dishes, but surprisingly, no drinks were included in the evening. You had to buy them from the bar for an extra fee, which felt like a way for the hotel to make additional money. As for the spa area, it was of mediocre quality. It wasn’t very clean, and parts of the swimming pool and jacuzzi were broken. Additionally, the swimming pool was quite small.
• Bartash (8/5): Very good - Everyone was very friendly and helpful
• Svetlana (7/5): Good -
• Georgi (9/5): Superb - Early check in
• Viktoriya (7/5): Good -

Photos