Altamarea Residence & Hotel
Location: Lungomare Grazia Deledda, 84, Cervia, it
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Seafront Location
Altamarea Residence & Family Hotel offers a picturesque setting on Cervia's sea promenade. Enjoy the stunning views and serene atmosphere right from your balcony.
Modern Amenities
Experience comfort at its best with air conditioning, flat-screen TV, and a fully equipped kitchenette in each unit. Relax in style and convenience during your stay.
Convenient Facilities
Indulge in local cuisine at the on-site restaurant or unwind with a drink at the bar. With easy access to Mirabilandia Theme Park and major bus stops, your stay at Altamarea Residence promises both relaxation and adventure.
Book now for an unforgettable seaside getaway at Altamarea Residence & Family Hotel.
Important Information
- The EUR 25 per night pet fee includes: a disposable mat, food and water bowl, more thorough room cleaning with appropriate detergents/sanitizers, and sanitization after each stay.
- Small and medium-sized dogs weighing up to 15 kg are permitted.
- Pets must be leashed or in a carrier in common areas; this excludes all dining areas and the garden, where only passage is permitted.
- Pets are strictly prohibited from climbing onto beds, armchairs, chairs, tables, etc.; owners assume full responsibility for any damage to property and/or persons caused by their pets.
Guests are required to show a photo ID and credit card upon check-in. Please note that Special Requests are subject to availability and may incur additional charges.
Payment is required before arrival via bank transfer. After booking, the property will contact you with instructions.
If you are booking a prepaid rate and require an invoice, please request one in the Ask a Question section, including your company's billing information.
In the event of early departure, the property will charge the full amount for your stay.
Parking is limited and is subject to availability.
This property may host events, so some rooms may be subject to noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 10:00 PM
Check-out: 10:30 AM
Amenities & Facilities
- Health or beauty spa nearby
- Electric bicycle charging station
- Parking
- Air conditioning
- Swimming pool
- Restaurant
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Facilities for disabled guests
- Sauna
- Private check-in/check-out
- Shared lounge/TV area
- Wheelchair accessible
- Emergency cord in bathroom
- Outdoor furniture
- Pet bowls
- Pet basket
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- CCTV outside property
- Security alarm
- Key card access
- Television in common areas
- Free wired internet
- Access to nearby outdoor pool
- Self parking (surcharge)
- Pool sun loungers
- Private beach nearby
- Internet access
- Exercise/lap pool
- Japanese garden
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Beach club nearby (surcharge)
- Electric bicycle charging station
- Beach toys
- Rooftop garden
- Bulk dispenser for toiletries
Rooms Available
-
Triple Room with Sea View
This air-conditioned triple room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Emergency cord in bathroom
- Heated pool
- Plunge pool
- Pool towels
- Trash cans
- Hypoallergenic pillow
- Accessible by lift
- Key card access
- Window
-
Quadruple Room with Sea View
This air-conditioned quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit offers 3 beds.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Emergency cord in bathroom
- Heated pool
- Plunge pool
- Pool towels
- Trash cans
- Hypoallergenic pillow
- Accessible by lift
- Key card access
- Window
-
Standard Double or Twin Room with Balcony
This room features a flat-screen TV, air conditioning and a safe. The private bathroom is complete with a hairdryer and a shower.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Emergency cord in bathroom
- Heated pool
- Plunge pool
- Pool towels
- Trash cans
- Cots
- Hypoallergenic pillow
- Accessible by lift
- Key card access
- Window
-
Apartment with Sea View
With a sea-view terrace, this air-conditioned apartment features a fully equipped kitchenette with microwave. It includes a seating area with sofa bed and a flat-screen TV.
Max Occupancy: 5 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Wardrobe or closet
- Stovetop
- Bidet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Heated pool
- Plunge pool
- Pool towels
- Trash cans
- Cots
- Hypoallergenic pillow
- Accessible by lift
- Key card access
- Window
-
Standard Triple Room
This air-conditioned triple room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Emergency cord in bathroom
- Heated pool
- Plunge pool
- Pool towels
- Trash cans
- Hypoallergenic pillow
- Accessible by lift
- Key card access
- Window
-
Standard Quadruple Room
This air-conditioned quadruple room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with garden views. The unit offers 3 beds.
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Emergency cord in bathroom
- Shower chair
- Heated pool
- Plunge pool
- Pool towels
- Trash cans
- Hypoallergenic pillow
- Accessible by lift
- Key card access
- Window
-
Studio Apartment
This air-conditioned apartment features 1 living room, 1 separate bedroom and 1 bathroom with a shower. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. This apartment has soundproof walls, a mini-bar, a flat-screen TV with satellite channels and a balcony. The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Tile/marble floor
- Wardrobe or closet
- Stovetop
- Bidet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Heated pool
- Plunge pool
- Pool towels
- Trash cans
- Hypoallergenic pillow
- Accessible by lift
- Key card access
- Window
-
Apartment B with Sea View
This air-conditioned apartment consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower. Meals can be prepared in the kitchenette, which is equipped with a stovetop, a refrigerator, kitchenware and a microwave. The apartment provides soundproof walls, a mini-bar, a seating area, a flat-screen TV with satellite channels, as well as sea views. The unit offers 3 beds.
Max Occupancy: 5 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Interconnected room(s) available
- Sofa
- Tile/marble floor
- Wardrobe or closet
- Stovetop
- Bidet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Sofa bed
- Emergency cord in bathroom
- Heated pool
- Pool towels
- Trash cans
- Cots
- Hypoallergenic pillow
- Accessible by lift
- Key card access
-
Double Room with Sea View
This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with sea views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Tile/marble floor
- Wardrobe or closet
- Bidet
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Emergency cord in bathroom
- Heated pool
- Plunge pool
- Pool towels
- Trash cans
- Hypoallergenic pillow
- Accessible by lift
- Key card access
- Window
Guest Reviews
- Nicolò (10/5): -
- Marina (8/5): Posizione fantastica ma struttura da rinnovare - Mancava tavolino su terrazza
Molto faticoso aprire e chiudere la porte finestra scorrevole che da sulla terrazza
Ero convinta che fosse inclusa la pulizia giornaliera
- Nell (8/5): Beautiful property with great views - Staff was very helpful. Views from balcony were beautiful. The Alto bar was amazing. For us, the bed was too hard.
- Francesca (6/5): - Gentilezza del personale alla reception e del personale delle pulizie, camera vista mare I vetri della camera erano sporchi, le piante erano secche,, il wc, gli infissi erano rovinati, letto scomodo, non buon rapporto qualità prezzo
- Andrea (10/5): -
- GIULIANA (7/5): -
- Armando (9/5): L'accoglienza della riviera adriatica è insuperabile - La posizione della camera e dell'albergo Nulla di particolare
- Adrian (9/5): -
- Giorgio (7/5): -
- Stefano (7/5): -
- Giambattista (10/5): - Tutto
- DAVID (8/5): -
- Guest (9/5): -
- ALFREDO (8/5): - dimensione della camera, pulizia, disponibilità della reception costo di € 25 a notte per il cagnolino eccessivo per offerta di ciotola e cuscino all'arrivo
le luci delle scale non funzionanti nonostante dopo la prima notte si fosse avvisato in reception di provvedere per buio totale sia al piano che alle scale per tutte le sere/notti
mancanza di illuminazione anche nel garage che con le pareti nere non permette una visione adeguata
- Mauro (10/5): -
- elena (10/5): -
- Cardia (10/5): -
- Raimondo (8/5): Pulito, discreto e ottimamente posizionato - La posizione Nulla
- Pamela (10/5): - Personale cortese posizione ottima struttura bellissima
- Stefani (10/5): -
- Secci (8/5): -
- Claudia (10/5): -
- Maurizio (8/5): -
- gabriella (7/5): Appartamenti in un contesto con un albergo a 4 stelle - Appartamento molto luminoso con vista mare Appartamento un po’ datato (in fase di ristrutturazione gli altri appartamenti vicini) non fornito dí tutto (spugna per i piatti, detersivo piatti…).
Purtroppo al nostro arrivo non c’è stata la corrente per tutto il giorno e l’appartamento non era riscaldato.
Non chiaro l’ingresso perché non c’è l’insegna ALTAMAREA, quindi non subito individuabile
- Antonino (8/5): Breve ma intensa vacanza nel confort di un ottimo hotel. - Posizione splendida, personale cortese e molto disponibile, camera confortevole e correttamente accessoriata, ottima la pulizia della camera e delle parti comuni.
- Diana (3/5): - Sicuramente la struttura è molto bella e fa parte di un comprensorio molto elegante in una zona vista mare. Ci hanno chiesto 25 € al giorno per il soggiorno del cane… E sinceramente per un appartamento mi sembra esagerato. Ci sono stati dei lavori per tutto il mio soggiorno, il primo giorno ci hanno consegnato l’appartamento in ritardo perché stavano facendo dei lavori sull’aria condizionata e l’ultimo giorno hanno interrotto la corrente quindi mi sono dovuta fare quattro piani di scale con le valigie a scendere, perché gli ascensori erano bloccati.
- ROSSANA (7/5): - direi che far pagare una colazione 18 € per poi accorgersi che parecchie cose erano terminate non sia proprio in linea con il resto del servizio la colazione
- Lorenzo (10/5): Altro piacevole soggiorno. - Ottima posizione e pulizia. Nulla. Tutto perfetto.
- Fabrizia (9/5): - Ottima camera e posizione.
- Daniele (7/5): Purtroppo la mancata insonorizzazione ha portato ad ascoltare forti litigi nella notte di "persone" -
- Morgan (5/5): -
- marco (10/5): - Personale cortese
- Lorenzo (10/5): Ottima struttura in una splendida posizione. - Ottima posizione e pulita. Nulla. Tutto bene.
- Iaroslavna (7/5): -
- Mario (9/5): -
- STEFANO (10/5): Relax - Ottima posizione, struttura accogliente e riservata, colazione TOP 🔝 Tutto bello
- Roberto (10/5): -
- Olena (10/5): -
- Gozzi (9/5): Vista mare d inverno - Si fronte al mare con cocktail bar al 7 piano vista mare
- Maria Manuela (8/5): Staff professionale e paziente. Appartamento pulito ed accogliente. Posizione eccellente, fronte mar - Professionalità e la pazienza dello Staff! Appartamenti pulito, accogliente. Posizione fronte mare.
- Immacolata (9/5): -
- Silvia (8/5): - Appartamento spazioso e luminoso, dotato di tutto il necessario. Bella vista mare dall'ampia portafinestra. Sempre gentile e disponibile il personale, pronto a soddisfare le mie richieste e a risolvere eventuali problemi. Unico neo i lavori di ristrutturazione negli appartamenti sottostanti, i cui forti rumori disturbavano e mi procuravano forti mal di testa.
- Alberto Brambilla (7/5): -
- Eva (10/5): -
- Tomas (10/5): -
- Frank Paul (7/5): Gut und grosszügie Zimmer - Service und Ausblick auf das Meer Dusche sehr eng und hat gestropft
- Sophie (9/5): Für uns sehr gelungener Aufenthalt - Wir haben uns rundum wohl gefühlt. Lage für unsere Bedürfnisse perfekt. Frühstücksbuffett reichlich. WLAN ungenügend. Offensichtlich nur die Inhouse Verbindung bis zum Router ok. Keine Chance ins WEB zu kommen.
- Mimmo17 (10/5): -
- Roberto (7/5): -
- Rosalba (8/5): -
- Rosanna (9/5): Per Cervia è un'ottima soluzione - Ottima la colazione e molto gentile lo staff. Tutto secondo le aspettative
- Bonizzoni (8/5): -
- Lara (10/5): - Sehr zuvorkommendes Personal, super Lage und super geräumig, tolles, sehr vielfältiges Spa Angebot mit 4 Saunen, 2 Whirlpools usw. Hellhörig von den oberen Zimmern, Spa schon etwas in die Jahre gekommen
- Aris Quadri (9/5): - Confort, posizione ed accoglienza. Appartamento sporco con peli di cane.
Abbiamo provveduto personalmente con scopa e paletta...
- filippo (1/5): il peggior hotel di cervia...DA EVITARE COME LA PESTE... - solo la posizione vicino al mare 1-camere sporche e con insetti all'interno liberi di circolare
2-letto matrimoniale composto da 2 letti singoli affiancati SCOMODISSIMO....
3-responsabile reception maleducato e indisponente con i clienti ...direttore inesistente...
4- 25 euro al giorno per un cane di 4 kg e' vergognoso...
5-wifi scadente e non utilizzabile per lavoro o per streaming...
6-pentole in camera poche e sporche
7-televisione grande come lo schermo di un pc portatile
8-bagni vecchi e trascurati
- Monica (10/5): -
- Marchini (9/5): - Era tutto molto bello
- Monica (9/5): -
- Luisella (8/5): -
- MARIA CINZIA (9/5): -
- Filippo (7/5): -
- FRANCESCA (8/5): - COLAZIONE ABBONDANTE PARCHEGGIO DELL'HOTEL A PAGAMENTO MOLTO CARO
- Claudia (8/5): - Sicuramente 25 euro al giorno come supplemento per il cane la trovo una cosa fuori dal mondo!! sicuramente andrebbe detto in fase di prenotazion.
- John (1/5): Déception - Salle de bain neuve Pas d'accès plage. Tout est au tarif exorbitant et en supplément de la piscine au parc voiture on vous laisse le choix entre payer 15.- de parc public ou 17.- de parc de l'hôtel. Tout est en supplément. Ameublement vieux et usé sans parler du balcon crade et de la chambre usé depuis longtemps. Et le top un matelas pourris ou les ressort vous laisse des marque dans le dos...
- Vincenzo (8/5): Piccola vacanza - Stanza ok colazione variegata Pochi posti per fare colazione parcheggio un po' caro
- Federico (9/5): -
- Leidiane patricia (4/5): -
- Johannes (7/5): - Frühstück , Möglichkeiten Geld auszugeben bei Dingen die woanders inklusive sind. Kein kostenloser Pool, Parkplatz, Spa, Dach Benutzung,
oder keine preiswerte Massage, Cocktailbar,...
Die Touristen werden hier bis aufs Frühstück und den strand ordentlich zur Kasse gebeten.
- Fabio (10/5): -
- Giovanna (8/5): -
- graziano (8/5): rilassante - un pò tutto Doccia aperta, il bagno si allagava.
- Marcin (9/5): Byłem 6 raz i wrócę napewno - Miejsce w super lokalizacji. Bardzo dobre śniadania. Super obsługa na recepcji oraz super manager hotelu. Kiepski personel sprzątający.
- Vincenzi (10/5): - Conosciamo la struttura da anni
Sempre molto bella confortevole funzionale e pulita.
Cortesia ed accoglienza sempre al top Nulla
- Dandu (10/5): -
- Christian (9/5): -
- Girelli (9/5): -
- Igor (7/5): Good -
- Valentino (7/5): Good -
- Heather (10/5): Exceptional -
- Matthias (7/5): Good location for Ironman but bit run down with great breakfast (except raceday) - One of the best breakfasts we had in Italy Although there were a lot of triathletes for the Ironman in the hotel, they only served breakfast from 6am on that day, which doesn’t make sense when the Ironman starts at 7:30am
- Lefmann (10/5): Exceptional - The front desk staff was friendly and helpful! Monica was so sweet and patient with my questions! The property is nice and our room was adequate. Breakfast was great, big selection of food! My only minor issue was the underground parking situation, having to call the front desk each time we wanted to enter or leave for them to open the gate was silly. We ended up just parking on the street even though we paid to park underground. Not a big deal though!
- Lewis (10/5): Exceptional -
- Vincenzo (4/5): Mediocre - Location Very rude lady at reception at Chek in - the rooms were old, with patches of mould and humidity, pillows very uncomfortable.
- Keith (9/5): Superb - Fantastic location for attending the italian ironman
- Wolf (4/5): Misleading profile and below expectations - Location and breakfast They advertise with pictures of a different hotel (they have a new 4 star hotel were the reception and breakfast is, during the booking they make you believe your booking is for their better hotel)
- Enrico (1/5): Bad - I am writing this review in English as it may be useful for ironman participants. I am one myself so understand where I am coming from.
Pros: position in front of transition, literally two minutes. Cons: it's an ok three star hotel though 120/euros per night in september are a lot. While I was waiting to check in a guy walked in and inquired about prices and was offered 80/night.
Breakfast on race day is at 6am. It's called ironman breakfast, but that is quite ridiculous because it's too late if the swim start is at 7.30. I have been to other hotels both in cervia and elsewhere for ironman races and breakfast in some case was at 4am! I would not go back just for this reason
The lady at the desk offered parking at 15 euros per day, saying that if I parked on the street I would have to pay (blue stripes). Now, I was at cervia ironman before and knew that parking is free on the weekend of the race, and the hotels actually told me so. I checked on they city website that this is still the case in 2024. maybe the lady did not know, but...
There are no signs showing the hotel name on the street. In fact, you have to check in at a neighboring hotel. It took me 10 min to figure this out, and I managed just because I speak the language (I'm Italian)
When I checked in I presented my ID. I had reserved on booking and registered my credit card. I didn't have the card on me (I had left my wallet in the car, parked far away), just had the the photo ID. I asked if she could charge my credit card registered on booking, but she said she could not. I asked her if I could give her the card later (after all she had my id and also my card number on booking) but she refused to give me the key. In the end I used another card on my phone (which I would have preferred not to for a number of reasons) otherwise I would have had to walk 1km back to the car before checking in. It's of course their right, but...
There is no trash bin in the room, except for the bathroom trash bin. On the other had they have ash trays, which seems to indicate they allow for smoking
Breakfast is till 10.30 on the day after the race, and check out is at the same time.
- Nataliia (10/5): Exceptional - A beautiful hotel, comfortable, near the sea. Clean room, very varied and tasty breakfasts. Underground parking. Free 2 sunbeds and an umbrella on the beach. We were received with our pets. The second was given a discount on accommodation. Pleasant staff. They checked us in late at night without any problems. We are very satisfied, thank you! there is no.
- Oana (8/5): Very good - Nice hotel located on the beach, with a very good breakfast.
- Susan (8/5): Very good, we didn’t realise that it as out of season, so lots of the eateries were closed. - Very comfortable Nothing
- Douglas (9/5): Superb - Location and breakfast, beach access
- Mauro (7/5): Good -
- Adrian (1/5): Not again ! Beautiful beach, rude ignorant people. - Air conditioning in the room was excellent, nice balcony with a good view. The bed was hard as stone! Not even joking. The staff were so unfriendly and incredibly rude. The breakfast was terrible. Honestly, who wants to eat sloppy cold fried onions on a croisont with rocket and some kind of curdled cheese spread.
- Daria (8/5): Very good -
- Eddie (1/5): Disappointing - Not a lot The listing shows we had access to a pool and spa, upon arrival they told us we need to pay €50 euro per person per day to access
- Twillardo (2/5): Worst Customer Service Experience - The location was great for the beach, the centre was about a 20-minute walk, a couple of good restaurants close by, the supermarket was about a a 15-minute walk, and the train station was 5 minutes by taxi.
Breakfast was fresh & plentiful, our room was cleaned and beds made daily, the dining room & cleaning staff were great. The Customer Service.
Booked an apartment on the 15th January as a treat for our son who was turniing 18, then two weeks before we were due to leave, we received a message on 2nd May from Customer Service where "the property recently changed the room name from apartment to quadruple room with sea view"
We advised that this stay was for our son's 18th, and the Quadruple was unsuitable as we wanted him to have his own room in the apartment, they did offer alteratives, but there would be an additional cost, the situation was still unresolved when we arrived at the hotel, despite our protestations the manager was unmoved & was quite belligerent. We begrudgingly had to accept this change as this was meant to be a special occasion.
Overall, our stay was tainted due to the poor customer service experience, there appeared to be very few guests, so we were flummoxed as to why they couldn't give us what we had booked and paid for in good faith, we did ask for a refund so as we could book something more appropriate, however, this was dually denied, due to our experience we would not return to Altamarea Residence, however, we would defo return to Cervia as it is a great destination.
- Pirmin (7/5): Good - Location excellence Under its potential as not all areas ready to use.
- Jonathan (2/5): Very poor -
- Sara (9/5): super lovely - good position, very good breakfast, super kind receptionists. All was very good. Kids area wasn't open but people told me was very good, a pity not to use it. Just because I want to give an advice I can say the parking area wasn't used properly by the hosts and I can say that forniture was a bit old but it wasn't very important.
- Samantha (5/5): Close to the Ironman village - Choice of breakfast, but still only Industrial Kellogs
Close to the Ironman Start Staff could be friendlier
No possibility to have lunch or diner and far from the historic centre
Booked a stay at Altamarea Hotel and couldnt find any placards or something with this name, so we were looking about 10 minutes and than asked at the Hotel Villa del Mare, which told us it would be there.
- Mijail (10/5): Exceptional -
Photos