Apartment Wharf – Cuba Street

Location: Cuba Street, Tower Hamlets, London, England, E14 8LD, London, GB

Star Rating: 4 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 07:00 PM

Check-out: 10:30 AM

Instructions: To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Amenities & Facilities

• Express check-out
• Free WiFi
• Express check-in/check-out
• Elevator
• Multilingual staff
• Express check-out
• Free wired internet
• Wheelchair accessible parking
• Offsite parking reservations required
• Wheelchair-accessible van parking

Guest Reviews

• Sheila (8/5): Long way out of central London, but good value . - This apartment had everything you need but the sofa is quite worn out & uncomfortable. I was here on business so didn’t spend much time inside at all but if you wanted to relax & watch TV it’s not too comfy. Bedroom very small but clean. Pillows not very good. Overall ok for the price
• Ian (8/5): Workable central apartment - Good facilities; good size rooms; easy access to transport; easy access to Canary Wharf retail; convenience store close-by.
• Oskari (8/5): Siisti huoneisto isommalle porukalle - Huoneisto oli ihan siisti, pieniä vikoja löytyi, mutta ei kuitenkaan majoittumista oleellisesti haittaavia. Metroasemalle oli noin puoli kilometriä ja lähin kauppa oli noin sadan metrin päässä. Lähistöltä löytyi lukuisia ravintoloita. Sisäänkirjautumisen yhteydessä tehtiin 300 punnan talletus luottokortilla, joka palautetaan muutaman päivän kuluessa uloskirjautumisesta.
• Verified traveler (8/5): - Kurzreise nach London mit insgesam vier Personen.
• Jenna (2/5): Does Wotif ever inspect properties ??? - Blunt Knives Broken Cooktop Warn out frypan (we purchased our own) Disgusting Duvets & Pillows torn and dirty (health issue we had to purchase our own) Broken Bed Base Lounge seat supports broken No cleaning tools Mould surrounding bedroom window Shower had mould Broken drawers 5 Coat hangers for 3.5 week stay for 3 people (wow they delivered 5 more) Leaking tap in bathroom resulting in wet floor 24/7. 2nd & 4th day no hot water TV reception horrible. We contact you from London and you were supposed to get back to us. Never heard from you. Wotif is an extremely unhelpful site with no postal address. Will never use again. We moved the mattress to the floor in the lounge room on a daily basis and returned it in the morning due to bed base broken. We could not sleep on the bed. We sat at the table and chairs most of the time as the lounge did not support our backs.
• Giles (2/5): No hot water - No hot water and when I complained was offered no compensation to date. Stay in a reputable hotel, much safer and better value for money
• matthew (2/5): Really bad staff. Don't stay here!!!!!! - Terrible service from Cuba wharf staff. Unable to get into apartment keys didn't work when called staff was told too late and they would come back in the morning when. WE HAD NOW WHERE TO SLEEP. Only after I complained did someone turn up. Called Hotels .com to advise of incident and when put through to customer service phone call conveniently ended....
• Perry (4/5): 12 Days of London (Actually 5) - We wrote a little song (to be sung to the 12 days of Christmas) to describe our experience at the warf: On the first day of London, Apartment Wharf gave to me no hot water and cold showers for the family. On the second day of London, Apartment Wharf gave to me 2 broken doorknobs, no hot water and cold showers for the family. On the third day of London, Apartment Wharf gave to me 3 drips from leaky faucets, 2 broken doorknobs, no hot water and cold showers for the family. On the fourth day of London, Apartment Wharf gave to me 4 more cold showers, 3 drips from leaky faucets, 2 broken doorknobs, no hot water and cold showers for the family. On the fifth day of London, Apartment Wharf gave to me 5 splintered door thresholds, 4 more cold showers, 3 drips from leaky faucets, 2 broken doorknobs, no hot water and cold showers for the family. ... Not to mention flickering light bulbs, uncomfortable and outdated furniture including nearly broken chairs, broken exhaust fans, stained carpets, an extensive but unnecessary set of rules, and appliances that did not work.
• Verified traveler (8/5): Apartment great for our family - Smooth check in, lived staying in Canary Wharf. Well equipped, modern apartment and when we notified them of a couple of issues they fixed the problem the same day. Would stay again!
• Clare (10/5): Well equipped kitchen - Excellent - quiet when building works not active
• A (10/5): Ideal for what we needed. - We were in London for my daughter's wedding and the apartment gave us comfort and convenience with all the facilities that you could expect.
• Steven (4/5): Barely above a hostel - Definitely not worth the cost. Was hit with a hefty deposit after reservations made and paid for. Facilities showing lots of wear, appliances need upgrading. Staff less than professional. Contacted by numerous people for our check-in time. They need to talk to each other or at least annotate the reservation. Zero sympathy when we couldn't make the check-in time. Traffic jam lasted hours due to closure of Tower Bridge, so cost us an additional fee and they made it sound like it was entirely our fault that we were late, despite knowing of the bridge closure. Would have been nice if they had given us a heads up of traffic problems during the multiple calls. Info book provided for apartment contained more info on how we could be fined rather than useful info on the facilities themselves. Claimed parking available only to find out it was several blocks away and required a trip to their office to get access.
• sarah (10/5): Lovely - First time we'd booked an apartment instead of a hotel ,but with 5 of us it seemed the more logical option.Aprtment was very pleasant and comfortable , only a couple of grumbles , the TV picture wa snit good and with 2 teenage boys this was important, also the bed in the main bedroom was awful . The mattress was so uncomfortable, and the bed was so low down , it was a mission for even the most lithe of us to climb in to, unfortunately this did spoil our experience of the apartment, being out all day sightseeing, all you want at night is a comfortable bed .
• Verified traveler (4/5): Apartment 5 mins walk from Canary Wharf tube - This is a good sized serviced flat diagonally opposite the britannia hotel and within a few minutes walk of canary wharf. The flat is convenient with everything needed to self cater for a week and a tesco supermarket at the end of the road. The flat had been cleaned but soft furnishings including the carpet and sofa are heavily stained and marked. Pillows and duvets are also stained albeit the covers are clean. On balance, this gives the impression of a high tirnover rental rather than a serviced apartment. Note that the flat comes with two towels for a week stay and no cleaning is undertaken during this time. As such, it differs from most serviced flats i've used which are generally refreshed on alternate days. The price is good given the location but maybe the cost cutting in servicing and refurbishment is starting to show.
• Korean (8/5): ALL GOOD except one - Difficult to find out due to wrong adress cuba street 20 others good
• Ron (4/5): You Deserve Better - IF YOU WORK IN CANARY WHARF, believe me, you deserve better than the treatment this "hospitaility" firm doles out. Obtaining the key required speaking to three separate people, one of whom demanded a £50 penalty for not obtaining the key in advance (I kid you not!). THEN I was required to pay at £300 deposit using an iPad with all contract language in some Eastern language I didn't recognize (hey - always happy to make things convenient for the vendor!). THEN I endured four days of incessant street and tram noise day and night. All in all, an unpleasant stay.
• anthony (6/5): Good Value - Good value, furniture is a bit tired but everything was available and for two nights it was great value, just beside a major hotel that costs twice as much.
• Victoria (10/5): Great apartment - Stayed for about 11 days, was a few mins away from DLR stations and canary wharf underground station. It was nice, cosy and comfy with all amenities perfect for a week long stay with a packed schedule. It felt like a home away from home. Also close to small supermarket and restaurant and bus stop. Would totally stay there again.
• Verified traveler (10/5): Great, Clean, very Spacious and close to shops - I was surprised by how well it was kept and the cleanliness. First Class! note: The deposit is a substantial amount to be refunded after few days
• chris (8/5): Apartment,ideal for london sightseeing - apartment ideal for our party of four.perfect location.welcomed in by our perfect host.very quiet area,transport links to the rest of london superb.all in all, a fantastic weekend

Photos