AC Hotel Guadalajara Providencia, Mexico

Location: Avenida De Las Americas 1500, County Club, Guadalajara, JAL, 44610, Guadalajara, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Fitness facilities
• Comprehensive recycling policy
• No single-use plastic stirrers
• Free WiFi
• 24-hour front desk
• Luggage storage
• Wheelchair accessible
• Elevator
• Fitness facilities
• Breakfast available (surcharge)
• Library
• Safe-deposit box at front desk
• Free newspapers in lobby
• Internet access in public areas - high speed
• Smoke-free property
• Wheelchair accessible parking
• Free self parking
• Airport transportation - pickup (surcharge)
• Housekeeping on request
• Ballroom
• Banquet hall
• Reception hall
• LED light bulbs
• Recycling
• Assistive listening devices in meeting rooms
• Wheelchair-accessible van parking
• Wheelchair-accessible pool
• Wheelchair-accessible fitness center
• Wheelchair-accessible on-site restaurant
• Visual alarms in hallways
• Change of bed sheets (on request)
• Vegetarian breakfast available
• Double-glazing on all windows
• Energy-saving switches
• At least 80% of all lighting comes from LEDs
• Vegetarian menu options available
• Comprehensive recycling policy
• No single-use plastic stirrers
• Biodegradable/compostable stirrers
• Water-efficient showers only

Rooms Available

• Suite, 1 King Bed (Bi-Level)

  1 King Bed

  700 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Kitchenette with espresso maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board

  Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping

  Accessibility - Height-adjustable showerhead

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Desk
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Sofa bed
  • Bottle of water
  • Daily housekeeping
  • Espresso maker
  • Separate sitting area
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

• Junior Suite, 1 King Bed

  1 King Bed

  495 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Espresso maker and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and desk

  Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping

  Accessibility - Height-adjustable showerhead

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Espresso maker
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

• Room, 1 King Bed

  1 King Bed

  248 sq feet

  
  

  Internet - Free WiFi

  Entertainment - Flat-screen TV with cable channels

  Food & Drink - Espresso maker and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and desk

  Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping

  Accessibility - Height-adjustable showerhead

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Espresso maker
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

• Room, 2 Double Beds

  2 Double Beds

  312 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Espresso maker and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and desk

  Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping

  Accessibility - Height-adjustable showerhead

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking, pet friendly

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Espresso maker
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

• Room, 1 King Bed, City View (Corner)

  1 King Bed

  334-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Espresso maker and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Laptop-compatible safe, iron/ironing board, and desk

  Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping

  Accessibility - Height-adjustable showerhead

  Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs

  Need to Know - Housekeeping on request

  Non-Smoking, pet friendly

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Alarm clock
  • Wardrobe or closet
  • Bottle of water
  • Daily housekeeping
  • Espresso maker
  • High-speed internet access
  • Free WiFi
  • Bedsheets provided
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of bed sheets (on request)
  • Energy-saving switches

Guest Reviews

• Joseph (10/5): - The staff was incredibly kind when I came in early from a redeye at 8 AM. They allowed me to hang out in the sky lounge until a room was ready at 10:30.
• Maira (10/5): - the staff was very friendly.
• Jorge (8/5): - Buen hotel. La atencion en el front desk puede mejorar, durante mi experiencia hubo ruido a diferentes horas de la noche. El desayuno es costoso para lo que ofrecen.
• jordan (10/5): - Great stay in GDL
• Aida (8/5): - It needs some maintenance. You can hear everything from one room to another and also the music from a bar outside the property.
• omar (8/5): - Nice room, a bit small but functional...
• David (10/5): - The pool was had a grate view of the city. The staff at the pool were all very friendly and professional.
• Tania (8/5): - Beautiful hotel and view. Location felt safe. The bar by the pool was pricey and the drinks weren’t that good.
• Azahel (2/5): - Horrible staff and poorly managed.
• Candra (8/5): - Excellent location close to many dining options. The house keeping services could be better, I ran out of soap and shampoo and had to request hangers.
• Boris (10/5): - Great hotel
• Laura (6/5): - 1 side of the hotel is really noisy with wind due to the way it is constructed. We moved rooms to the other side and it was quieter but shower had no hot water. It was within walking distance of good food
• Rosalie (8/5): - Property was great and staff very accommodating. The pool bar food and drinks were delicious! Midtown Jalisco mall was the only thing close within walking distance. Other than that, there was not much close to enjoy within walking distance as far as shops or street vendors. Property was centrally located to Centro histórico, Tlaquepaque and about an hour from Tequila which are the places we visited. We’d most likely stay here again.
• Elsa (4/5): - The property looks tired and a bit outdated. No refrigerators in rooms and NO TOILET TREATS.
• Osvaldo (10/5): - Outstanding Service
• Anton (8/5): - Got stuck in the elevator, as the door would not open once it got to the floor I was going to. Thankfully I was able to select another floor and it opened on that one. Other than that, it was a nice stay.
• Leonel (8/5): - It was nice
• Yelitza (8/5): - The views from our corner room were not the best since it faced an area under construction and not city view like we thought we were going to have. Rooms are modern and sleek in design. Pool area is also an asset. Would recommend some property upkeep to preserve hotel value.
• Manuel (6/5): - Room has zero soundproofing. Hotel is on a super loud and busy street and you hear all cars all night. We paid extra for corner room and could not sleep both nights we were there. Hotel has great pool and lounge rooms are decent. Noise is big turn off and definitely would not stay there again!
• Jaime (6/5): - Pros: very kind staff, good breakfast and location of the hotel is definitely a plus. Cons: the room was dirty (we even found bedbugs!!), the drain in the bathroom was clogged, toiletries (like body lotion and sanitary paper) weren’t new at all, pool’s water was very cold (definitely not suitable for kids) and we found out that a “daily pass” is sold for visitors to use the pool, so it was very crowded even when we didn’t see a lot of people in other common areas of the hotel. Definitely expected more for a Marriott hotel.
• Alex (8/5): - Comfortable rooms, good facility, and loved the rooftop pool and bar. Staff were friendly and helpful. While the room was a good size, it was set up poorly. There was a dresser shelf unit, but it was in the bathroom. It would be much better if it was in the main room. Also our mini fridge broke down. While it was replaced, the replacement one also broke down.
• Guillermo (2/5): - Poor managgment
• Hector (10/5): - Great hotel for the price. Very roomy, clean, great location.
• Silvia (10/5): - The staff members are wonderful and helpful.
• Claudia (10/5): - Grat
• Luisa Margarita (8/5): - Tienen una muy bonita alberca desgraciadamente muy descuidada el area de camastros, no habia mucha gente sin embargo todos estaban desordenados , con toallas mojadas , vasos y basura lo cual no dejaba saber q estaba ocupado y cuales no . Por otro lado el desayuno del restaurant estaba delicioso y el servicio eficiente y amable , la recepcion amable tambien .
• Brett (10/5): - Great staff
• Aida (10/5): - clean nice people
• Alexis (10/5): - Amazing place to stay!
• Jose R Hernandez (10/5): - Excelente hotel, la ubicacion es muy buena, varios restaurantes y plazas a menos de 10 minutos caminando, personal muy servicial
• Andres (6/5): - Ok overall great hotel and service, it’s just that Expedia booked us for a king bed and instead we got 2 twins. My wife and I were looking forward to this stay but did not expect to sleep separate in small beds. According to front desk this was a mistake by Expedia ? And they couldn’t get a king size bed.
• robert (10/5): - We stayed one night only nice place clean.The staff was very nice dining options next door food and service was very good we would definitely stay here again
• Gaston (10/5): - I had a great stay, the hotel is very nice and located at a strategic location
• Miguel (10/5): - Beautiful place! The pool is small but really nice! I would definitely go back!
• Claudia (8/5): - Easy check in, very attentive staff and great location for great restaurants.
• Hossen (10/5): - Everything was great! Staff is exceptional and it’s located in a great area. Highly recommend.
• Alexander (10/5): - Loved this modern hotel in guadalajara
• Hasibullah (10/5): - Great hotel, AC unit is loud in the room. Everything else is great
• Jaime (10/5): - Great view from hotel rooms. Plenty of good food nearby
• Jill (8/5): - The staff was so friendly and helpful!
• Enrique (4/5): - Al hacer check in la señorita que nos atendió fue grosera, no nos indicó la ubicación de restaurantes ni de piscina, además quería cobrarme $4 mil pesos por la estancia de 2 noches para mis 2 perritos, lo cual evidentemente se me hizo excesivo y no correspondía con la tarifa del hotel de $35 usd por mascota, lo cual se lo hice saber y se molestó. El resto del staff nos atendió bien, sin embargo nunca pude validar mis consumos en mi cuenta de Marriott BonVoy porque me decían que no había sistema. Lo mejor es la alberca pero percibo que la han descuidado, no tiene buena caldera pues el agua estuvo siempre fría. El gym se queda algo corto, solo con un par de corredoras, elípticas y un set de pesas, creo que deberían invertir en algunos aparatos.
• Lourdes (6/5): - I asked for 30 min extra to check out since i was having breakfast and they went to kick me out the room.
• Ali Reza (10/5): - The staff were very professional and friendly especially Jesus and Sonia at the pool. They accommodated all my needs to make it a much needed break from stresses of life. One of the employees who played the electric guitar was awesome; such a natural when entertaining and super down to earth.
• Zahra (4/5): - Not firendly staff. Room not clean, limited Resturant
• Gerardo (10/5): - Loved it
• Santos (10/5): - The pool and view was amazing. Room was modern and very cozy. Would stay again.
• jordan (10/5): Perfect hotel in GDL - I loved my room
• Luis Eliseo (6/5): Clean and nice but the walls are thin - Walls were thin and there was a rooster crowing in the morning
• Kevin (10/5): Great - Beautiful Infiniti pool w/ panoramic view of the city. Hotel is modern and clean, great centric location.
• Josephine (8/5): - We could hear the people from the other rooms talking. Walls must be really thin. The bathroom sink seemed dirty, but I think it’s just the use and tear. The little packets with q-tips, shower cap, etc. add a nice touch usually, but they did not have them here.
• Evelin E (10/5): - Everything is that perfect.
• Neri (8/5): - Restaurant service was pretty slow. Only went once and no more.
• Verified traveler (4/5): I won’t be back - Small bathroom, bathroom door didn’t close, noisy over the weekend you could hear nightclub music from next door building.
• Lourdes (2/5): - Room was dirty. Bathroom drains smelled like sewage. There was a spoilrd bag of pizza left in the room. The tv didnt work we called multiple times to have it fixed and they didnt fix it or offer to change the room.
• Lizeth (10/5): - Everything was great at this hotel! The bed was extremely comfortable, the room was spacious and clean. We went to the rooftop bar and had an amazing time. The atmosphere and service were great. Definitely a must do if you are looking for a good time.
• Mayte (6/5): - Good hotel but front desk staff were not very friendly
• Adriana (2/5): - La atención del personal tiene mucho que mejorar. Las instalaciones están deterioradas y no tiene nada de aislamiento del ruido, desde mi habitación escuchaba la televisión del cuarto vecino incluso en la noche los ronquidos del huésped vecino. Terrible, no lo recomiendo mada
• Joel (8/5): - We enjoyed our stay at the AC Hotel. The room was very clean and customer service was excellent. check in was easy and receptionist were all very pleasant. We would request a taxi at the front desk and the tax would arrive in less than 5 mins.
• David (10/5): - Great property. Second time here. Great for business travel more than vacation travel. Pool and bar on top offer amazing views.
• alexia (2/5): - I got to the hotel at 8:00 pm they told me they had moved me to another local hotel due to technical issues without letting me know in anticipation. Terrible attention from manager Ended up in another hotel without my acknowledgment Terrible guest service. Terrible problem handling. Poor staff Worst experience ever
• Hugo (4/5): - I was asked to pay upfront for the stay, they wasn't able to collect at the end of the stay, even when I gave them my credit card.
• Samantha (8/5): - Customer service was great, however, I reserved and paid weeks in advance to receive two king size bedrooms. When checking in, I was given two rooms with two full size beds. I asked the front desk why was this changed, for reserved and paid for two king size bedrooms, and front desk said because that is all they could accommodate for us. The two bedrooms also had A/C issues and had to deal with a hot room all night for both rooms. I was not happy with my experience.
• Julie (10/5): - Very nice hotel, well located!
• Nichole (10/5): Loved it - Great location, friendly service, immaculate. Would definitely stay here again.
• elizabeth (6/5): - Walls are extremely thin, you can hear everything. The plumbing is bad. I could hear whenever the room next door flushed their toilet. My shower was drain was clogged. Lots of noise from the outside. Their room service has inconvenient hours and their breakfast is minimal.
• everica (10/5): - Everything was amazing. My only thing was that we had a room with an adjoining door to another room and we could hear the other guests almost like we were in the same room.
• Jesus (10/5): - like the staff people, no extra charge for parking your car and the rooms is very clean and air conditioner works fine all the time l
• Robert (6/5): - Facility is ok - rooms are showing their age. Anytime we needed to interact with the front desk, they were very slow with either checkins or checkouts ahead of us.
• Saul Omar (4/5): Bad experience, bad design - The Air conditioner is super noisy. Reported it and they said it was because of the size of the room there was a need of that big noisy AC. I stayed before on a hotel 1/3 of the price and slept a lot better than here. The blinds do not close completely so sun comes in all the time. The shower lets the water out in to the room badly, I had to use 2 big towels and 2 small ones to dry the room. Lastly Hotels.com offer free upgrade to VIP, the hotel did had the rooms but said it was to their members only
• Gonzalo (10/5): - Great experience! The hotel was very clean, staff was friendly, the pool is amazing. I love everything about this hotel definitely recommend.
• Kassandra (10/5): - Property was very well maintained. Staff was great, everything was very clean. A few steps away were many dining areas as well as bars. Enjoyed it very much.
• Robert (10/5): - Great downtown area, close to a mall and reasturants
• Pedro Salvador (10/5): - I enjoyed my stay with family.
• Cynthia (2/5): - Room was dirty. View was not pleasant. There was hairs on comforter and towels had stains on them. I would not stay here again.
• Guillermina (10/5): - Excellent location. Lots of dining and quick food choices next building over or quick walk to Midtown shopping area. A bit noise if you stay on the side of the club side of the hotel.
• esteban (10/5): - Very comfortable room, could use a larger area to hang clothes but other than that very good. Reliable wifi connection. Convenient location.
• Adriana (6/5): - Room was not stocked as it should have been. Missing ice machine on floor and lacks a small refrigerator.
• Salvador (8/5): Excellent location to stay in Guadalajara - It was a great option to stay in Guadalajara. It is located in a great and safe area
• Roberto (10/5): -
• William (8/5): - The 12th floor sky bar was fantastic. Has to be one the best places in Guadalajara to watch the sunset!
• Jose de Jesus (10/5): Review - all the stayed was very good except housekeeping everyday I need to ask for tea, for cups, for water , some times I need go ask for small towels bur beside that all are very good
• Edith (6/5): - The only thing I loved about this property was the pool and bar area; amazing view and the servers at the bar were great! In the room there is not enough place to store my belongings and they’re all exposed. The restroom is very small! My room was located facing the main avenue and it was extremely loud early in the morning, I guess their windows are not sound proof.
• Ursula Camino (10/5): - Pool was fantastic
• Jose (4/5): - The room is so good but they water noise couldn’t sleep
• Sergio (6/5): Our weekend stay - Corner units a bit noisy on weekends from the Bar or Restaurant next door. Requested a change and we were given it without any problem. Carpet in Hallways needs a deep cleaning. Shower on 624 was leaking into the room floor. Very nice building but needs more care.
• jose (10/5): - Muy buena área, todo accesible. Áreas de comida, cerca del centro comercial midtown
• Rebecca (10/5): - Loved this property. The only thing we disliked was the pool was extremely cold and not heated for the October month season.
• Judith (6/5): - Front desk not very helpful with explaining anything about the resort let alone giving information on parking. Pool bar staff were not knowledgeable on their own drinks they took long to serve drinks and forget to bring a simple napkin. I don’t understand how their was 3 staff at the bar yet none would work!
• Maricela (2/5): - Horrible customer service. Walls are thin as paper. Loud music every night.
• Verified traveler (10/5): - Great hotel....but I believe overpriced, given the competition in the area. No microwave or fridge in the room I booked and given the price that's something I'd expect. Otherwise very clean and modern. Definitely special shout out to housekeeping, the ladies did a wonderful job, and were very friendly. Pool was very nice, located on top floor with an awesome view of the city, shout out to the friendly bartender there as well.
• Isai (10/5): - all
• Verified traveler (8/5): - Hotel is a great location, 6 min walking to great restaurants and shopping center. The rooms are nice and modern but small, even the suite is small. We contracted the transportation from a vendor recommended from the hotel, we had a large group so it was convenient. Yet, Uber is cheaper. Staff is nice and friendly.
• Verified traveler (8/5): - I loved the property the staff was good but bad thing is not having fridge nor microwave in the room I stayed for a week and not having those amenities really sucked. Parking was free but everytime we had to leave the property we had to get out parking validation in order to be free was just a hassle
• Verified traveler (10/5): - I loved how convenient well maintained very modern but yet very comfortable I have 0 bad things to say about my stay here from the hotel, facility , to maintenance staff and offcourse front lobby clerks I would definitely stay here again if I come back to Guadalajara I 100 percent recommended my stay here.
• Verified traveler (6/5): - Honestly don’t recommend this hotel for longer than two days. My room had no fridge, no microwave. I went to gdl to get surgery and stayed here for 10 days. I wouldn’t go back to this hotel. It is in a good location but there is no attention to the room. Also had to call twice to get toilet paper, ice.. etc. Wish I had a better experience.
• Verified traveler (8/5): - Yes
• Verified traveler (6/5): - My room had dirty glasses from the previous guest and the mini fridge was not connected. Food was average. Great pool area view of the city and sunset. Service is a little slow on the clean up end
• Verified traveler (10/5): - Beautiful pool, great service
• Fernando (8/5): Recomendado! - Buena experiencia. Habitaciones bonitas y limpias. El servicio en general es muy bueno. La terraza con alberca es un gran plus.
• Verified traveler (8/5): - Nice hotel good breakfast included, across street from the mall good area to walk near good shopping, restaurants and bars

Photos