Naif Boutique Hotel

Location: 6a Calle Poniente #27, Antigua Guatemala, gt

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Parking
• Non-smoking rooms
• Family rooms
• Luggage storage
• Safety deposit box
• Tour desk
• Massage services
• Non-smoking throughout
• Shuttle service (additional charge)
• Concierge service
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Key access
• CCTV outside property
• Access to health care professionals
• Delivered food - securely covered
• Thermometers for guests provided by property
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Japanese garden
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard Double Room

  This double room is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Telephone
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access
  • Hand sanitiser

• Standard Queen Room

  This double room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Telephone
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access
  • Hand sanitiser

• Standard Triple Room

  This triple room is consisted of of a flat-screen TV with streaming services and a private bathroom. The unit has 3 beds.

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Telephone
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access
  • Hand sanitiser

• Standard Quadruple Room

  This quadruple room includes a flat-screen TV with streaming services and a private bathroom. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Telephone
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Tile/marble floor
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access
  • Hand sanitiser

• Deluxe Studio

  Featuring free toiletries, this studio includes a private bathroom with a shower. The studio's kitchenette, which has kitchenware and a microwave, is available for cooking and storing food. The studio features air conditioning, a minibar, a coffee machine, a dining area and a flat-screen TV with streaming services. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Telephone
  • Air conditioning
  • Kitchenette
  • Desk
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Tile/marble floor
  • Dining area
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Key access
  • Hand sanitiser

Guest Reviews

• ursula (10/5): A real find! - Location couldn’t be better, in central Antigua. Everywhere walkable. Delicious Guate breakfasts. [Not a buffet]. Delicious coffee. Lovely staff. Delightful shaded garden. V.quiet, not overlooking street. V.good fan, didn’t need a/c. Water dispenser for charcoal filtered water. Our room had a kitchen with stove, oven, full-size fridge freezer. Fresh ground coffee provided for coffee machine in kitchen.
• Johanna (8/5): Vastaanoton naiset asiakaspalvelukoulutukseen tai vaihtoon - Sijainti ja rauhallisuus. Kaunis historiallinen rakennus: Vastaanoton naiset eivät olleet lainkaan palvelualttiita. He vastasivat kaikkeen mm pyyntöön voisivatko vaihtaa vuodevaatteet, että joutuvat kysymään onko sen mahdollista. Hotellissa? Ilman taivuttelua emme myöskään olisi saaneet ketään auttamaan matkalaukkujen kanssa. Otimme hieronnan ja olisimme halunneet varata saman henkilön uudestaan, joka oli sanonut, että hänelle sopisi, varasivat toisen. Muu henkilökunta oli ystävällistä.
• Mauricio Omar (9/5): - La habitación muy bien, el eco filtro fue un plus Mi habitacion estaba muy cerca del restaurante, se escuchaba todo. Las puertas de PVC poco funcionales, dejan pasar el sonido. Por todo lo demás muy bien
• Claire (8/5): Lovely location in a traditional building with a beautiful tranquil inner courtyard garden - The location was excellent. Our room overlooked a lovely inner courtyard back from the main road and therefore it was very quiet at night. Lovely, helpful staff. The air conditioner had a fault and every 10 minutes there was a very loud whirring sound so it was impossible to have it on through the night.
• Addison (10/5): - Very pretty and clean. Staff also did an amazing job helping us with recommending certain places around the hotel. I always think the decorative pillows are unnecessary and gross because I know they don’t get washed. Not specific to this hotel just in general.
• Olga (7/5): Good option in value for money stay in a great location in Antigua, walking distance to everything. - Great location and super friendly staff, hotel is very nice No AC in all the rooms and very loud near the restaurant area. The food in the restaurant lacked quality.
• Badilla Calderón (10/5): - Lindas instalaciones, cómodas habitaciones y el personal muy atento.
• Granados Mendez (10/5): Buen lugar si quieres descansar luego de caminar bastante - Ubicación y limpieza, calidad del personal Nada
• Ana (7/5): -
• Johanna (10/5): - Todo quedo expectacular buen lugar cerca de todo
• Tammie (8/5): Would stay again - Quiet, clean, great breakfast. Extra Washrooms outside the room. Center garden was peaceful. Staff friendly. The only thing that would improve the stay is AC, but we were given two fans for the room which was terrific. Central location.
• Jorge (5/5): - El parqueo muy lejos y el personal de recepción algo desagradable
• Hantz (10/5): Toute était merveilleux - Toute était merveilleux
• Marc Arthur (10/5): - Toute était merveilleux Toute était merveilleux
• Sandra (10/5): -
• Carlos (7/5): - Ubicación Camas muy pequeñas
• Juan Carlos (10/5): - Bien ubicado
• Eugene (8/5): Bel hôtel qui mériterait un rajeunissement dans ses équipements (éclairage et salle de bain). - Bien situé, cet ancien bâtiment colonial ne manque pas de charme. Chambres très sombres, éclairage insuffisant. Salle de bain minimaliste pour le prix.
• Liliana (10/5): -
• Salvador Martín (10/5): Muu buena relacion precio calidad y muy buen desayuno. - El desayuno es excelente El internet era bastante lento
• Eduardo (10/5): -
• Alexis (10/5): -
• Francella (9/5): Buena ubicación y muy agradable el hotel - La ubicación del hotel y los desayunos Que me rebajaran la estancia estando aún en mi país, debieron esperar a que llegara al hotel de manera personal.
• R4830ZAdavids (10/5): Great experience at Naif Hotel - Enjoyed staying at Naif Hotel. Helpful staff. Loved the courtyard, morning coffee at 6am and views of the Fuego Volcano. Sit down breakfast is included and got up early on morning and a box breakfast was ready. Quiet nights compared to other hotels downtown near the park and arch.
• Jorge (6/5): - Mal servicio en los lavamanos siempre estaban tapados
• wandat468 (6/5): Good....BUT.... - Good location, nice backyard garden and second floor view, clean rooms....BUT...receptionists could be more welcoming and when we arrived in the evening they obviously didn't have the room we had paid for through Booking.com. We ended in a small room in front of the noisy reception and cafeteria and had to move the next day in our room without receiving any apologies not to say deduction. We didn't get as well the welcome drink offered in our reservation. Breakfast was included for 14 $ but as for the coffee we only could have one small coffee with milk and were charged for the additional milk for the next one! Omelet had cheese, but for scrambled eggs you have to pay extra for the cheese! Never experienced that in any hotel in the world! In short, overpriced for the given service.
• Katharine (10/5): Great hotel in a great location in center of Antigua. - Helpful and responsive staff. Clean and comfortable rooms. Beautiful quiet courtyard for sitting. Excellent coffee in the morning. Just to be aware that external rooms receive some street noise, so if that is important for you, request a downstairs room on the courtyard.
• GS (4/5): - Not good Rooms, price
• Judi Lynn (10/5): Highly recommend this hotel - This is the second time we have stayed at the Naif Hotel. It’s spotlessly clean, comfortable beds, and a beautiful courtyard. The restaurant is excellent as well. I do like a coffee station in the room. If not in the room, a coffee station in the courtyard.
• Taylor (10/5): Wonderful time here - So close to everything. Very kind staff
• Juan Pablo (10/5): -
• Jose Felipe (3/5): No es lo prometido - La habitación no era lo esperado. Estaba en muy mala condición. Calor en la habitación y no tenía ventilador ni Aire acondicionado
• Ortiz (5/5): -
• Daniel (8/5): -
• Lucie (8/5): Agréable, à recommander - Localisation, personnel accueillant Fenêtre donnant sur terrasse intérieur, bruyant
• Helminiak (10/5): Lovely stay. Staff was incredibly friendly and helpful. Rooms are very comfortable. - Comfortable, beautiful Nothing
• Karyn (9/5): -
• Mario (9/5): -
• GARCIA-TUNON (4/5): Mucho que desear en la atención al cliente en NAIF - Ubicacion La atencion del personal. No nos avisaron que el desayuno terminaba a las 10 y no nos dieron opciones a pesar de tener una cafeteria en la entrada que por cierto es incomodo que la entrada sea entre todas las mesas de la cafeteria. Ademas se nos cayo un vaso muy sencillo (cuesta Q 10 en el super) y nos cobraron Q. 50 . Antes habiamos ido en varias ocasiones y nos gustaba mucho pero ahora muy mal
• Llambí (6/5): - Ubicacion, comida y personal Muy poca privacidad en las habitaciones. El Baño muy deficiente y la cama muy incomoda. Las almohadas tambien muy incomodas.
• Rose (8/5): Clean and quiet room in the heart of Antigua - The room was spacious, clean, comfortable, and quiet. There was A/C, storage, complimentary items in the bathroom. The location was perfectly located in the heart of Antigua. Staff were friendly. Loved that there was a water dispenser in the room! My room was ready when I arrived but I was told I would have to pay 10 dollars to access it as it was 2pm and check in is at 3pm - if the room is ready it doesn't seem fair to have to pay for early check in for only one hour. I also had an email saying I had 2 free drinks and when I went to claim them I was told it was for check in day only which it does not state on the email.
• Sumeet (6/5): - Rooms have basic amenities. Location is close to the city center. Staff is prompt. Although hotel handles the payment, they quote price in USD instead of Guatemala Quetzal. They charge credit card in Guatemala Quetzal and the amount is determined by converting USD to Guatemala Quetzal at a premium. The premium in our case was around 4.5%.
• Paul (9/5): -
• Bea (3/5): - The garden was beautiful and the location was excellent. The showers often went cold and were never hot (only luke warm), the toilets often did not have enough water to flush, and we encountered bedbugs during our stay :( the hotel did respond quickly to get us a new room and to get an exterminator, but overall a very disappointing stay.
• Otto Herrera (9/5): -
• Rebecca (10/5): -
• Tamar (9/5): - Breakfast was excellent! Room comfortable, although we were expecting a queen bed and got two full size beds not big enough for a couple to sleep in one of them. No safe to secure valuables. Bed configuration for a couple not what we requested or thought we were getting.
• Townshend (9/5): Volveríamos sin duda! - El personal muy amable. Ubicación céntrica a pocos minutos del Parque Central y del Arco Santa Catalina, así como tiendas y restaurantes. Todo a walking distance. Incluyen desayuno a la carta, muy rico. Varias opciones a elegir. También incluyen dos bebidas de bienvenida para cada huésped. Las instalaciones súper cómodas. Si tuviese que destacar algo, sería mayor atención a los drenajes del baño, para que en la ducha fluya mejor.
• Moran (5/5): - Las fotos muestran el hotel pero no te muestran que tenes que entrar por un restaurante primero. La habitación se miraba un poco descuidada y como no tiene aire acondicionado hay que abrir las ventanas y hay mucho ruido de noche
• Vanessa (10/5): -
• Katharine (10/5): - It is a beautiful little hotel with kind and professional staff. There are peaceful sitting areas in the garden and balconies. The staff helped us arrange transportation on arrival and departure. I would stay here again. The first floor rooms near the entry were a little noisy with people coming and going, so would recommend rooms on the 2nd floor or on the courtyard if possible.
• Oliver (9/5): - Die Lage ist traumhaft, die Zimmer sehr schön, sauber und groß. Personal super freundlich und auch das Essen top frisch und lecker. Es wäre schön, wenn im Garten noch ein paar Liegen stehen würden zum Relaxen.
• Gonzalez (2/5): -
• Jessie (8/5): -
• Laura (10/5): Recomendado - Muy limpio y cómodo Todo bien
• Todd (7/5): Not Quite 4 Stars - The location was excellent and the mountain view from the balcony excellent. The staff was very friendly and attentive. There was no hot water, the shower pressure was poor, the drainage slow, the bathroom wasn't entirely private with the sink and hair dryer area in the common space and no paper couldbe flushed down the toilet. These are not the characteristics of a 4 star hotel which is what booking.com claims. Should be down graded to mange customer expectations.
• Antonio (10/5): -
• Oscar (10/5): - El ambiente La habitacion Personal muy profesional y amable El area del restaurante no estaba totalmente limpio
• Claudia (10/5): -
• JOEP (9/5): -
• Luis (7/5): Luis - o cerca del p ar que Mucho Ruido en el primer Nivel
• Maria (7/5): Mi viaje a la antigua - La ubicación, del Hotel es buenas, esta a 2 cuadras del parque central, y a 3 cuadras del parque del Hermano a pedro Es algo incomodo, porque no tiene parqueo el hotel en sus instalaciones, lo llevan y lo traen en un vehículo, a 5 cuadras del hotel para guardar los vehículos. Además las habitaciones del primer nivel tienen mucho ruido y no dejaron dormir 😴
• Backner (10/5): -
• Randall (9/5): Muy buena opción - La comodidad, excelente ubicación El trato del personal
• Ethel (7/5): Fugaz - La arquitectura de interiores, muy bonitas las habitaciones No había mucha luz para arreglarse en las habitaciones
• Christian (8/5): -
• Monika (8/5): Leuk hotel - Centraal gelegen. Ontbijt service. Vriendelijk personeel. Smal bed.
• de Leon Castro (7/5): -
• Santiago Aristides (9/5): Agradable - Los empleados muy amables y las instalaciones cómodas aunque había mucho ruido. Los desayunos fueron escasos (plato de frutas) y no nos brindaron las bebidas de bienvenida qué decía la publicidad.
• Claire (7/5): - Lovely! Comfy rooms You had to pay extra for air con which was deceiving using booking.com filters
• Guest (10/5): - Todo Solo un poco el lugar de parqueo
• Paula (9/5): Muy bonito - Buena ubicación, personal muy amable, rico desayuno
• YUJIE (9/5): - The breakfast was at the restaurant outside and was great! They gave us one free drink a day, and it was great, too! The room was clean, and the wifi coverage in the room and the common area was good. The TV in the room was pretty small.
• Roland (9/5): Nettes Hotel an toller Lage mit schönem Ausblick - Super Frühstück, tolle Lage
• Laura (2/5): - Buena ubicación. El servicio cuando llegamos, no lograron darnos parqueo por ser temprano y tuvimos que irnos al Camino Real. Deberían decir eso en la descripción.
• Carlos (8/5): Muy lindo lugar, es una gran opción - El lugar es súper bonito, la atención muy bien y la comida del restaurante deliciosa y buena presentación. La habitación no tiene ningún espacio o mueble para colocar la ropa, por lo que tuvimos que usar sillas y mesas. Tampoco hay toma corrientes cerca de las camas y son necesarios para cargar los celulares.
• EWA (9/5): -
• Maltais (9/5): - L'emplacement de la chambre 205. En sortant on aperçoit les volcans. C'était fabuleux
• Andrea (5/5): -
• Böfö (8/5): Dür unseren Zweck gut! - Wir hattenczuerst ein "schlimmes" Zimmer direkt gegenüber der Rezeption ohne zu gebrauchendes Fenster. Da waren wir sehr enttäuscht. Nach Reklamation belamen wir aber netterweise ein upgrade ohne Aufpreis.das war sehr entgegenkommend! Frühstück
• Cámpora (8/5): - Es muy bello hotel
• Karol (10/5): -
• Melissa (4/5): - Ubicación, instalaciones, disposición del personal para resolver Experiencia negativa con el transporte al aeropuerto
• Juan Carlos (7/5): - Ubicación central al parque, y la habitación para descansar esta muy bn Prometen parking cerca y esta retirado....prometen transportarlo hacia el parking, y algunas veces toco ir a pie....la habitación que me toco no tenía closet, no recomiendo para estadias largas. No hay variedad en el desayuno. La relación precio-Calidad creo que no corresponde.
• Pilar (9/5): -
• Raz (8/5): -
• VERED (6/5): - חדר אמבטיה קטן מאד, מיטה רכה מדיי. מחיר גבוה ללא הצדקה
• EdwardMach (2/5): Nightmare hotel - The best thing is the beautiful colonial interior balcony offering mountain views. However the stay was subpar, and a nightmare from beginning to end. I couldn’t sleep or rest well due to excesive noise. They hesitated switching me to a new room. At the end they agreed but downgraded me to a cheaper room without offering me anything about the extra service I paid. The free courtesy cocktails advertised during booking never arrived. Bathroom sink was falling down literally, there was no AC, overall service is indifferent, like you need to beg them for what you paid, phones are just there as decorations as there is no room service, they overcharge inflated fees for transport services, I ended paying $63 for transport externally, which they were charging me $350 for the same trip. They charged me $10 extra to allow me check in 1 hour earlier despite all issues they didn't care about guests only about draining money out of my pockets. Hotel conditions are terrible. There was no water for several hours after they charged me extra for the room. There was then no hot water either. I left accidentally something important, they had a person check the room before checking you out like you are stealing something, but don’t catch or say anything if the guest forgets something in the room, and they wanted me to pay $100 to send it over to my address and a ridiculous higher amount of money to send it to my next hotel which was located 2 hours away. Stay away from this place. You will regret it!
• Verified traveler (2/5): - The best thing is the beautiful colonial interior balcony offering mountain views. However the stay was subpar, and a nightmare from beginning to end. I couldn’t sleep or rest well due to excesive noise. They hesitated switching me to a new room. At the end they agreed but downgraded me to a cheaper room. Bathroom sink was falling down literally, there was no AC, overall service is indifferent, like you need to beg them for what you paid, phones are just there as decorations as there is no room service, they overcharge inflated fees for transport services, I ended paying $63 for transport externally, which they were charging me $350 for the same trip. They charged me $10 extra to allow me check in 1 hour earlier despite all issues they didn't care about guests only about draining money out of my pockets. Hotel conditions are terrible. There was no water for several hours after they charged me extra. There was then no hot water. I left accidentally something important, they had a person check the room before checking you out like you are stealing something, but don’t catch or say anything if the guest forgets something in the room, and they wanted me to pay $100 to send it over to my address and a ridiculous higher amount of money to send it to my next hotel which was located 2 hours away. Stay away from this place. You will regret it!
• Marcela (8/5): Complacida - La amabilidad de los jóvenes que nos atendieron ! La ubicación Almohadas algo duras , el lavamanos afuera del baño y que se escucha la bulla de arriba y al lado
• Ibelisse (10/5): - My stay was pleasant
• Marcela (8/5): Excelente experiencia - Todo el personal fue muy amable. Los espacios comunes son preciosos. El desayuno exquisito! Además, muy buena la ubicación, cerca de todo. Destaco además la atención, con una bebida de cortesía todos los días estando alojada. Realmente una buena experiencia.
• Brianna (10/5): - Absolutely recommend to stay here great stay !!
• Anthony (10/5): - Naif was safe, relaxing, and the staff were incredibly helpful. Very clean rooms and the garden was beautiful. Great location, close to major tourist spots. Some great restaurants in the area too. Will be visiting Naif boutique hotel again next year!
• William (7/5): - Bonita habitación El cobro fue mucho mayor a lo indicado en la aplicación
• Samuel (5/5): Mala atención al huésped - Ubicación, limpieza. 1. El precio pagado fue mayor al que aparecía en booking, y la excusa fue que por el cambio de moneda se dan incrementos 2. Llegamos 2:10 pm al hotel y no accedieron a darnos una habitación antes sino hasta las 3 pm, y la única manera era pagando extra. Eso lo considero excesivo ya que si faltaba 45 minutos para darnos la habitación y había disponibilidad porque se cobrará más. 3. Mismo problema al salir, consultamos si podíamos dejar el vehículo en el estacionamiento mientras íbamos a almorzar y dijeron que no, ya que estaban llenos, sin embargo, al llegar al parqueo habían varios espacios vacíos 4. Personal de recepción poco atento y sin dar ningún tipo de flexibilidad 5. La habitación que nos dieron estaba sobre el pasillo principal, el ruido de las personas pasando no deja dormir tranquilamente.
• Enrique (7/5): -
• Jakeline (10/5): -
• Pilar (9/5): Lindo, cómodo y céntrico - Limpieza y ubicación Los huéspedes del piso de arriba hicieron mucho ruido
• valerie (4/5): - El baño no era apropiado para los estándares que el hotel ofrece y para el precio. La cortina es de muy baja calidad y en general es un área que se ve como improvisada.

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