Jetwing Jaffna

Location: 37, Mahatma Gandhi Road, Jaffna, lk

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Packed lunches
• Currency exchange
• Shared lounge/TV area
• Shuttle service (additional charge)
• Wheelchair accessible
• Kid meals
• Public transport tickets
• Emergency cord in bathroom
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Thermometers for guests provided by property
• Key card access
• Happy hour
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Bicycle-friendly property
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Deluxe Double Room

  Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Adapter
  • Mobile hotspot device

• Deluxe Twin Room

  This air-conditioned twin room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with city views. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Fan
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Pajamas
  • Adapter
  • Mobile hotspot device

Guest Reviews

• Emma (9/5): Would highly recommend Jetwing Jaffna - the bbq on the Sunday night was amazing! - The best place to stay in Jaffna! Great location, views, parking, great food/restaurant, sky bar and friendly staff :-) The property is the best in Jaffna.
• Ratnasingam (10/5): Comfortable and friendly - Breakfast was tasty, plentiful and with lots of coffee. Nothing
• M.sumangala Gunarathna (3/5): - No good
• Ruchi Vora (10/5): - Good location, beautiful modern rooms, very friendly staff. Food- over priced
• Dirk (8/5): Comfortable stay in Jaffna - Nice small chain hotel in the center of Jaffna. Easy walk to most things. Accommodating staff. Very relaxing rooftop bar with views over the city. Very strong a/c and comfortable bed. Long desk but no chair in the room...perhaps the baggage rack was meant to be seating? My room at least needed a good sprucing.
• Randolph (8/5): - The staff are very friendly and accommodating, and the food is delicious. The rooms are clean and quiet. The pillows and pillows cases were clean but smelled stale. The pillows need to be replaced regularly, or dry cleaned, and the pillows cases need to smell fresh.
• Euan (8/5): -
• Ravi (6/5): Great staff but not ideal as we were not where we booked - They had made a mistake with our booking and we were asked to move to the Jetwing Mahesa Bhawan which is more of a small boutique villa. Staff at the villa were incredible otherwise we would not have been so comfortable. Not what we booked on Booking.com so a little annoying.
• Luxman (4/5): -
• Noel (10/5): Overall it was a great value and the staff treated all customers with a smile and willing to accommodate customer reques - Central location, friendly staff and food Needs to freshen up the decor and paint.
• Gerard Fernando (7/5): - Convenience. Safe. Not clean. Restaurant pricey. Need a fresh look. Room bed and bedding looks old. Even the carpet is old and dusty looking.
• Lara (9/5): -
• Mike (9/5): Jaffna hotel - The location, the roof top bar, the view from the balcony.
• Lara (10/5): -
• Jonathan (9/5): High end stay but could be improved. - Reception staff very welcoming. Rooms good size. Rooftop bar and views. Restaurant very good. Good location close to fort, bus station, market, banks, shopping centre. En-suite small. Minor maintenance issues in rooms. Some restaurant staff seemed a little uninterested. (But food good)
• Gareth (8/5): Served our purpose - Good location , service etc No pool
• Delanie (7/5): -
• SARAVANAMUTHU (10/5): - Emplacement
• Dhanusha (9/5): -
• Gananathan (9/5): -
• Jeffrey (8/5): -
• Janaki (9/5): -
• Thusitha (7/5): - Reception staff is friendly Staff
• MANGALAJOTHY (10/5): Safty - I didn’t have the brakefast Staff essential services
• CYNTHIA DEBORAH (5/5): -
• Nitharsan (10/5): -
• Sarita (8/5): - Frokosten var utmerket. Taste of Jaffna :)
• Trevor (10/5): Your staff did an excellent job. Your staff is your investment. - Excellent No gym. This was a disappointment.
• Sarumathi Dharini (8/5): A very nice stay amongst lovely people and homely meals. - food was generally excellent and we enjoyed our meals. The Kool in the night buffet menu was again excellent. The jaffna buffet menu was quite outstanding. Every dish except the rasam worked well. The staff were excellent throughout our stay, patient and accommodating. we felt very supported and comfortable and were grateful for their kindness and professionalism only issues was with undercooked rice, and the soups. The rice was a bit too gritty. and unpleasant to eat. I think they were trying to make it suitable for the fried rice, but it was still a little under. The rasam was very hard to drink. A drop and it was just peppery. not at all rasam like and impossible to drink. Similar the mutton soup was full of sediments which weren't ground enough or strained at least. The Kool in the night menu was again excellent so its not a lack of ability but maybe about concept and unfamiliarity. coffee varieties would be a great boost.
• Nirojan (2/5): Very bad and poor. Not recommended at all. - Very bad service. Don’t care about customers . Manager sits next to reception over rude Smelly beds, bed cover got ripped. No tissues in bathroom. Pillow condition is very bad. Reported to receptionist and nothing happened. Only the answer which we had is they are very busy . Charged for 3 adult single bed room but in normal double bed room they put a third bed and charged £600+ for 4 nights
• Lokukaluge (4/5): It is not worth for the price. Small rooms with 3 beds. No space to move. - The room size and the facilities will not be worth the price. I have asked for 3 person room and received 2 person room with an extra bed. No space to move.
• Computer (10/5): Clean, spacious, comfortable room. Cozy bed, neat bathroom, all essentials for a relaxing stay. -
• Selvaratnam (10/5): -
• Kumaran (10/5): - Nice hotel , nice staff, Priya Sivaranjini Deverajan Jivithan Jatsasan are great
• Amit (10/5): -
• Ricardo (10/5): Ótimo local para ficar em visita a Jaffna - Hotel com decoração muito bonita e estacionamento. Possui um rooftop com serviço de bar, foi pena estar a chover aquando da nossa estadia. O quarto é confortável e limpo. Pequeno-almoço completo. O staff foi extremamente simpático e disponível. Recomendo!
• Prathapan (5/5): -
• NAINA (8/5): Had a super stay at the hotel - Good location Friendly staff
• Sebaratnam (2/5): Dieses Hotel werde ich nicht nochmal besuchen, dafür gibt es in Jaffne sehr gute andere Hotels - Bar auf OG, Zimmer hat keine Ausblick, nur Wand von einer Gebäude (siehe das Bild)wie Hotel auf Fotos präsentiert, irreführende, auf die Nachfrage ein Zimmer mit Stadt oder Meerblick zu erhalten, wurde mitgeteilt, dass die Zimmer renoviert werden. Ich wollte stornieren, selbst das hat Hotel nicht akzeptiert gegen Buchungsbedingung!
• Thulashie (7/5): Good value for money, great location - The staff were very helpful. The location is right in the middle of town so everything is walking distance. The restaurant area was beautiful as well. There is no area to sit and relax outside the room. We also booked a triple room but they just put a folding bed in a double room which made the space a little tight.
• Janaki (9/5): very good stay - Food, decor, roof top, staff location, in the town, small washroom space
• Christophe (8/5): - Location Absence of gym/swimmimg pool
• Heribert (7/5): -
• Kanagasegaram (9/5): Overall it is a good place to stay - Location and clean rooms. Room for Driver is not available.
• Manoja (9/5): -
• Thilliampalam (7/5): Pleasant - Location and friendly staff The bird droppings on the balcony could be better handled by making preventions
• Supriya (8/5): - Excellent food, friendly staff, good location Would’ve liked a gym or pool
• Dan (6/5): - staff were good but slow No pool. no views. pricy but didn't receive much from the stay
• Siv (10/5): Very attentive, helpful staff, beautiful rooms, and very accommodating chef thank you - Beautiful deco, big room Too many light switches in my bedroom. And backless seats in the restaurant made it hard to sit back and relax, but they were very beautiful, and I enjoyed every meal
• Palitha Mannapperuma (7/5): We happy as it gave us a convenient, trouble free, comfortable stay. - Location and the courteous staff. The room telephone was giving trouble. Too noisy.
• Roy Sathasivam (8/5): -
• Charles (10/5): - Good hotel all around, well trained and pleasant staff always helpful. Very good restaurant and roof top bar.
• Sri (9/5): - Friendly staff
• Jenny (10/5): -
• Kokilaverny (10/5): - Closeby to shopping
• Vijay (10/5): - Great Service
• Sekar (10/5): - I stayed three nights at the Jaffna JetWing in early September 2025 and the stay was very pleasant, everyone was friendly and welcoming. Room was clean and comfortable.
• TISSA (7/5): - Clean comfortable staff very good.
• ponnudurai (8/5): Na - Helpful staff Ma
• Himani (9/5): Great place to stay in Jaffna - Clean, friendly staff and close proximity to train station.
• Sivagnanasundharam (8/5): -
• Jasmine (10/5): Pleasant & comfortable stay ! - Everything, but good to have laundry & a pool Liked everything!
• Alba (10/5): -
• Two Way Transportion (10/5): -
• Two Way Transportion (10/5): -
• Daniel (5/5): Not sure hari expected from a 4 star Jetwing hotel - Location was good Not spacious, staff are not trained well, no welcome when we enter the hotel no gym or sports center no laundry service no dry cleaning
• SUMEDHA (10/5): - The rooms were spacious, clean and I slept well on the bed. The bathroom was clean but a bit of a tight squeeze - especially getting in and out of the bathroom. But that is a minor detail as the bathroom was well equipped with towells and soaps. One of most enjoyable features was its rooftop bar they call Sky lounge. There is a constant warm breeze that goes through that lounge is so relaxing and cooling. Hghly recommend this hotel and would definitely return.
• Timothy (5/5): -
• Suku (8/5): Good and can be improved. - Food was great and and so was the crew No gym or chair to sit and do work. Whilst the room was good - it was really hard to sit and do work. The height of the square stool wasn't the right height. The absence of a gym is a great challenge if you want to promote active/healthy living. Please look into these 2 issues..
• Radhesha (10/5): Awesome - Clean; great service. Good Food None to report
• Sybille (10/5): It was great! - Property was clean and very well kept. The restaurant is very good and the break fast is AMAZING! Priyah the young trainee was particularly amazing! Thank you for making my stay memorable Nothing
• Beatrice (10/5): -
• Kajendran (10/5): -
• Rangana (6/5): -
• Thangewele (8/5): -
• senaka (8/5): - We had nice stay at jetwing jaffna.The rooms were clean and spacious great location
• kogilaranjan (8/5): - Good location but rooms not clean enough
• Rohan (10/5): - Following the civil war in Sri Lanka, Jaffna is getting used to tourists again. Jetwing was a very safe hotel, the staff did everything to make our stay enjoyable.
• NAVARTNASINGAM (5/5): -
• Liz (8/5): A good choice for 1-2 nights - The food was good and the rooms and beds comfortable. Not much to do or see in-house but perfectly fine for a transit hotel. More could be done with the rooftop bar to make it more inviting to stay. It was unstaffed the two times we went up there. Having some tropical plants, Srilankan deco and music would make it a more enjoyable place as there is not much else to see or do in this hotel.
• Arul (8/5): -
• Ruwan (8/5): -
• Swissnic (9/5): -
• Navaratnam (5/5): It was okay noting excited. - Food Location, room size facility and clean.
• Shenuka (10/5): - The staff was extremely friendly, pleasant and more than willing to assist in any way they can. The breakfast buffet had a good spread of eastern and western dishes to choose from. Its located the heart of Jaffna town which makes it very convenient.
• Haryharan (10/5): - Lovely hotel, staff were very friendly and quick to accommodate us in checking in earlier than anticipated. Rooms are very comfy and the beds are a delight to sleep on.
• Vibhudesh (10/5): Excellent - We had a wonderful stay at Jetwing Jaffna, and the hospitality we received truly made our trip memorable. A special mention goes to the amazing front reception team, especially Christeena, who was incredibly warm and helpful from the moment we arrived. Kobi and Jeeva also ensured check-in and support were smooth and friendly throughout our stay. The restaurant team deserves equal praise—led by the ever-attentive Shiraz, the manager, and the very professional and courteous Akila. The food was delicious, and the service was prompt and polished every time we dined in. A big thanks as well to Roshan, the hotel driver, who took us around Jaffna and made sure we were comfortable while exploring the city. Our room was clean, spacious, and well-maintained. Room service was prompt and staff were always accommodating with any requests we had. All in all, Jetwing Jaffna exceeded our expectations, and we’d definitely recommend it for anyone visiting the north! None
• Luxshman (8/5): Very good -
• Chandima (2/5): Not worth for what I paid - Dinner was amazing They have photos on their website that there is a rooftop pool. We didn’t check the booking.com information as we trusted their website. Booked for 2 nights and arrived at the property and staff told us that there was no pool. Then I ask them to refund the second day. They must contact booking. Com and change the booking. Instead they said that have to hold the booking charges. I then contacted booking.com staff and they were so friendly and professional and change my booking. Will not recommend this place to anyone. At arrival the outside the property smelled like human waste. We couldn’t breathe. They must change their first photo of the hotel as it is surrounded by lot of properties and congested. This photo is misleading clients. Also their bathrooms are tiny. Not up to a standard of 4*
• Meera (7/5): Great location with nice and clean room. - Great central location near supermarket, cafes, restaurants and even hospital. Nice comfortable and clean room. Reception staff were not friendly, only greeted to get document after they were very passive. Didn’t say hi once when we entered again. Same goes for when you have breakfast buffet. Staff are very passive. Not many amenities here for the type of hotel it is. The food is decent, but not great for the price and the type of hotel it is. Expected more. Compared to similar hotels in the area it was not up to par. Could be better with better training, smiles and facilities.
• Sathees (8/5): Very good -
• Prasanthy (8/5): - We had a comfortable stay at Jetwing and will definitely be staying here again when we next visit Jaffna!
• Femina (8/5): Very good - Great central location, lovely rooftop bar and good restaurant Did not gave a pool
• Alagaratnam (10/5): Exceptional - Overall excellent
• Ornella (7/5): Good -
• Mahendra (10/5): Excellent service and hospitality - The whole stay experience was excellent, the staff are very hospitable and always greeted you with a smile. Madhu Mitha at reception was very efficient and a great personality, a great asset to the hotel. All was good
• Nalliah (7/5): Great - It was great and convenient, Thank you for your service Car park is bit of difficult
• Chris (6/5): Pleasant - Great location, great restaurant. Extremely expensive for a poor quality of building and finishing touches. For what is supposed to be a premium hotel, it most certainly is not. I was quite disappointed with this hotel.
• Lb (9/5): A nice place to stay in Jaffana - very kind staff, both in the reception and the restaurant, easily accessible, comfortable rooms, good food. e had a warm welcome at the check-in and all went well and we had a nice stay there nothing particularly
• Don (10/5): Exceptional -

Photos