Hazlewood Castle & Spa

Location: Paradise Lane, Hazlewood, Tadcaster, gb

Star Rating: 4 Stars

Property Type: Country house

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• Family rooms
• Pets allowed
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Sauna
• Massage services
• Chapel/shrine
• Non-smoking throughout
• Board games/puzzles
• Concierge service
• Kid meals
• Outdoor furniture
• Coffee Shop on site
• Steam room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Key access
• Food delivered to guest room
• CCTV outside property
• 24-hour security
• Delivered food - securely covered
• Mobile app for room service
• Cooking class
• Television in common areas
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Wine release events
• Reception hall
• Japanese garden
• Secured parking
• Health or beauty spa nearby
• Bicycle-friendly property
• Vegetarian menu options available

Rooms Available

• Deluxe Double Room

  A seating area with a flat-screen TV, a desk and a private bathroom are available in this spacious double room. The unit has 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Concierge services

• Executive Room (Four Poster)

  1 Double Bed

  279 sq feet, located on the top floor

  
  

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels

  Practical - Iron/ironing board, desk, and phone; cribs (surcharge) available on request

  Comfort - Heating

  Accessibility - High pile carpet in room

  Need to Know - Housekeeping on request, no rollaway/extra beds available, bed sheets not available

  Non-Smoking, renovated in October 2023

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Desk
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • High-speed internet access
  • Blackout drapes/curtains
  • Free WiFi
  • No rollaway/extra beds
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - top floor
  • Bed sheets not available

• Suite (Master)

  1 King Bed

  279 sq feet

  
  

  Layout - Bedroom, living room, and sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels

  Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Heating

  Accessibility - High pile carpet in room

  Need to Know - Housekeeping on request, bed sheets not available, toothbrush and toothpaste not available

  Non-Smoking, renovated in October 2023

  Max Occupancy: 5 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Desk
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Sofa bed
  • Room service (limited hours)
  • Separate sitting area
  • High-speed internet access
  • Blackout drapes/curtains
  • Free WiFi
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Bed sheets not available

• Suite

  1 King Bed

  269 sq feet

  
  

  Layout - Bedroom, living room, and sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)

  Sleep - Blackout drapes/curtains

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and towels

  Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Heating

  Accessibility - High pile carpet in room

  Need to Know - Housekeeping on request, bed sheets not available, toothbrush and toothpaste not available

  Non-Smoking, renovated in October 2023

  Max Occupancy: 5 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Desk
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Room service (limited hours)
  • Separate sitting area
  • High-speed internet access
  • Blackout drapes/curtains
  • Free WiFi
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Bed sheets not available

• Standard Double Room

  Providing free toiletries, this double room includes a private bathroom with a shower. The double room provides a wardrobe, an electric kettle, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • TV
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Concierge services

• Superior King Room - Non-Smoking

  Offering free toiletries, this double room includes a private bathroom with a bath and a shower. The double room features carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as heating. The unit offers 1 bed.

  Max Occupancy: 4 (2 Adults)

  • Shower
  • TV
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Concierge services

• Superior Twin Room

  Providing free toiletries, this twin room includes a private bathroom with a bath and a shower. The twin room features carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as heating. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • TV
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access

• Family King Room

  Featuring free toiletries, this quadruple room includes a private bathroom with a bath and a shower. The quadruple room has carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as a sofa. The unit has 1 bed.

  Max Occupancy: 5 (2 Adults)

  • Shower
  • TV
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Concierge services

• Superior Family Room

  Featuring free toiletries, this family room includes a private bathroom with a bath and a shower. The family room has carpeted floors, a seating area with a flat-screen TV, a wardrobe, an electric kettle, as well as a sofa. The unit has 1 bed.

  Max Occupancy: 5 (2 Adults)

  • Shower
  • TV
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Key access
  • Concierge services

Guest Reviews

• Sarah (7/5): Wonderful location and building, just a shame about the bed. - Beautiful location and castle. Very uncomfortable mattress, it dipped in the middle and you could feel every spring so I had a very poor nights sleep.
• Rebecca (10/5): - Beautiful location, helpful staff, great food.
• David (7/5): Style over substance - Beautiful property, lovely location, friend staff on check in and check out Booked a table for dinner, sat for forty minutes and wasn’t even provided with a menu in that time… walked out in the end and told the staff, no effort to rectify the issue.
• Julie-Ann (10/5): Living like a Queen - Nothing quite like staying in a castle. Lovely place, grounds are beautiful to explore and service great. Room was massive. Loved it.
• DAVID (10/5): -
• Eileen (7/5): - Overhaul very good experience property and staff at amazing food amazing is it again?😊
• Angelica (10/5): A lovely historical place with lovely grounds, dog friendly - The castle, the grounds, the food
• Yvonne (9/5): - Prachtige locatie, omgeving, veel eekhoorns gezien. Mooie kleine boswandeling in de avond mooi verlicht met kleine lichtjes. Vriendelijk personeel. Kamer was iets gedateerd maar het sliep heerlijk.
• Lorne (7/5): -
• Clegg (8/5): Hotel 9/10, Castle 10/10, Grounds 12/10 - This place is breathtaking, explore the grounds explore the castle it’s absolutely incredible The restaurant staff weren’t the greatest, however the food was incredible and the bar and main hotel staff were brilliant.
• Tommy (10/5): - Exellant
• Seth (6/5): -
• John (10/5): -
• philip (10/5): just amazing! and great value! great food! and beautiful location! - wow what an amazing place! full of history and beautiful, the staff were great especially nila who gave me a slight tour and brian the maintenance guy was also great and very informative on the history of the place, and the grounds were amazing with peacocks everywhere, amazing! that i couldn’t stay longer
• Sally (7/5): It could have been better! - Location amazing .. peacocks roaming freely..good breakfast Rooms dated… lack of experienced on bar staff hotel busy when we stayed due to wedding
• Adrian (10/5): - We had an amazing time. Everything is simply fantastic. The views, the gardens, all the rooms inside just make you feel like you are travelling back in time.
• Lorna (10/5): -
• Jason (10/5): Relaxed - Location and how beautiful the building was Nothing
• zahra (10/5): -
• George (10/5): -
• Candace (8/5): - The castle it self was spectacular. Enjoyed touring the grounds and seeing the hx of the castle Getting to the castle was not easy. Came from Canada. Traveled by bus. Had to walk across a dbl highway to get to the castle and getting back into the city was also a feat. If it wasnt for our uber driver we probably would have been stranded on the highway.
• Sandra (6/5): - Amazing setting There was a wedding on, so it was noisy and completely taken over by the party. Should’ve reserved the whole hotel.
• Stephen (8/5): - room
• Stephanie (1/5): Very dirty!! Do not recommend!! 0-10 - Poop stains in the toilet,shower dirty and sink dirty. Would not recommend Nothing!
• Andy (10/5): -
• Jason (10/5): -
• Kurtis (8/5): See above - Quiet location, beautiful grounds and outside of ‘castle’ Amazing staff,especially Host Amanda This country House, or Castle, could use a bit of time and money spent on interiors- Whilst the entry feels somewhat ‘period’, the remaining couple of sitting rooms lack authenticity, could use a furniture refresh with a mix of period, vintage pieces and updated modern clinches or chairs. Overall the rooms felt somewhat lacking in core furniture choices and lacked appropriate art, accessories or lighting that would benefit the overall ambience of interior rooms. Updating the decor with a mix of old and new would match the interior to the exterior. Any architectural details that are no longer original should be carefully chosen as to not appear plastic or out of place with the Castle’s history. Bedrooms were adequate, however bed linens and especially pillows were not the quality one would associate with this type of hotel. The Staff however, especially host Amanda, made the stay very positive and definitely increased the overall eating.
• Knox (10/5): -
• Andy (6/5): Pleasant enough stay in a grand building - The building was very grand a shame I didn’t have time to explore as I’m sure it would be amazing experience as I live historic buildings and architecture Very basic, old fashioned room with a castor missing off the bed base! 😂 not the end of the world.
• Andrew (6/5): Great location, let down by some of the service offerings and attention to detail. - Reception and checking in was a real pleasure and Amanda was incredibly helpful. The breakfast was a buffet style, which was a little surprising giving the standing (price) of the venue. The grounds, the house and hotel are amazing and the history is fantastic. Have now stayed 3 times, I think, and every time the bar service has been slow, this time there was a settee pushed within 2 feet of the bar, so no real place to queue and or manouver once served. The room itself was fine, but tired, the soaps and shampoos were carry forwards from the previous guest (as they were partially (mainly) used), it was sorted by Amanda. I probably expected more, given the price. All just a little tired and lacking real attention.
• Daniel (8/5): -
• Tam (2/5): Excellent location beautiful building but extremely run down and disappointing room - Excellent location and a beautiful building My room was very run down and worn out, it was not cleaned properly especially the bathroom. Very disappointing and extremely overpriced for the room I stayed in. I was woken at 4am by a staff member complaining to another about sorting breakfast extremely loudly outside my room
• Launa (7/5): Very interesting old Castle & grounds. Staff very helpful. - Very interesting old Castle & grounds. Staff very helpful.
• Estelle (9/5): -
• Luke (1/5): Shocking - Great grounds Apart from the grounds it was truly shocking. Filthy dated room. No character the staff was the dregs of the hospitality world I’d prefer a full refund rather than the random £1.24
• Angela (10/5): -
• Andrew (9/5): -
• Paul (9/5): - Fabulous location, the grounds are stunning. Good food and friendly staff.
• Deborah (8/5): Affordable castle hotel - Lovely building and grounds. Peacocks roaming through garden. Breakfast quality could be improved
• Nathan (9/5): We really needed a break away from busy working life and this was perfect. Nothing too much trouble for staff especially - So peaceful with lots of history Nothing it was all great with fantastic staff,
• Anthony (9/5): Lovely stopover on A1. - Excellent location close to A1 yet totally secluded, ideal for travelling with the dog. Excellent attentive and helpful staff, lovely grounds and superb food. Will come back to try the spa. Mattress could have been firmer.
• Anderson (3/5): - The place was amazing. Badly sign posted for reception dingy lighting. Took me 35 minutes trying to find the reception .when I phoned the reception was greeted with a robot telling me the reception was closed until the following morning??????? .and when I did finally found reception i reported this to the receptionist. I ACTUALLY LEFT THE CAR PARK SAW THE LIGHTS AND WALKED TOWARDS THEM ONLY TO BE GREETED WITH A2 FOOT DROP ONTO THE GRASS I FELL OVER .THIS TOTALY RUINED THE EXPERIENCE.
• luisa (9/5): beautiful hotel with lots of history and comfort. loved it - the staff were so friendly and helpful right from the beginning from check in and showing us to our room . our dog was warmly greeted too which was fantastic. our room was spacious and comfortable and lovely and warm. we could only eat in the library with our dog but it was perfect lovey atmosphere and so tranquil and the food was beautiful. the waiting staff were so helpful and did all they could to help and accommodate any requirements for my food allergy. the castle itself is beautiful and full of history and comfort along with some gorgeous peacocks roaming around which added to the beautiful surroundings and views. we really enjoyed our time here and would stay again nothing
• Karen (10/5): Amazing place - Great place with lots of character Dog rooms are in another building and very large Dogs not allowed in restaurant do you have to sit outside or in library but it takes ages to get served as no staff
• jessica (10/5): A magical anniversary getaway at Hazelwood Castle & Spa — beautiful rooms, relaxing spa, and unforgettable memories. - We had an unforgettable anniversary weekend at Hazelwood Castle & Spa. The castle is stunning, full of charm and character, and our room was beautifully appointed and very comfortable. The spa was relaxing and indulgent, adding a real touch of luxury to our stay. Everything from the attentive staff to the delicious food made our anniversary extra special. We couldn’t have asked for a more memorable getaway and would love to return. N/A
• Michelle (5/5): Ok stay, wouldn't stay again due to cleanliness & small room - Nice fresh breakfast, friendy staff. Bathroom not really upto cleanliness standards, dusty shelves between toilet and sink, hairs and dirt behind door. Sourdough on mushroom starter overcooked so it shattered on cutting, very small portion for cost and only one slice of very small sourdough for £10. Hotel overall was very warm.
• Graham (9/5): Great location and staff - Staff excellent and very friendly. Location is ideal for if you want a nice quiet location but with easy access to York. Access to breakfast was in a separate building. Not great if it's bad weather.
• Gibbons (10/5): -
• PAT (9/5): - Lovely place to stay good location great staff I would be happy to stay again and hopefully soon Nothing
• Lauren (9/5): -
• Nicholas (8/5): All in all! it was a great place to stay and would,nt hesitate to stay again. - The room was a superior king sized room located within the main castle itself (excellent for access to restaurant). The room was large and warm with a decent sized bathroom. The Restaurant serving both breakfast and evening meal was faultless from quality of the food to the friendliness and efficiency of the staff! Only dislike was the mattress, although reasonably comfortable you could feel the springs pressing into you.
• Fabio (10/5): Something I would definitely love going to visit again! - The place is simply amazing peaceful and surrounded by beautiful nature. The castle has lots of history. So beautiful and suggestive. I liked everything. It was a wonderful experience. The only change I would suggest is to provide a shuttle service for people that have no vehicle since the castle is very much isolated and requires some good walking from the bus stop nearby the freeway.
• alison (8/5): Very good - It was good I wanted to have a down stairs room but had to go upstairs!
• Dean (9/5): -
• Michael (10/5): A most enjoyable stay in a wonderful building. - A beautiful building that has been carefully updated so that it’s comfortable. This is a venue that deserves to do well. Excellent accommodation. The large bedrooms are difficult to heat in very cold weather.
• Sue (8/5): -
• robert (4/5): - Food was excellent Spa not included, wasn't told about pre booking slots, no staff around, breakfast took ages, staff were rude
• Chris (9/5): - Great location, lovely grounds
• Harris-metcalfe (9/5): -
• Marion (8/5): Overall, enjoyable and relaxing & the Castle is impressive. Outside lighting needs improving though. - Our room was spacious, comfortable and warm (great on a frosty day!). We had an enjoyable evening meal in the restaurant - although the food was on the warm side, rather than hot. Breakfast was delicious though - and waiting service very attentive. The outside lighting in the courtyard leading to our accommodation block was inadequate. With steps and uneven ground to negotiate, it made it tricky and a little unsafe to return to our room in the semi-darkness after our meal.
• Simon (8/5): Nice break with stunning view - Stunning location and grounds But tatty in places
• SIMON (8/5): Unique hotel experience - Nice breakfast room, full of character. Lovely hotel overall, good spa. Breakfast waiting staff weren't particularly friendly, drafty in Breakfast room due to door constantly being left open, no veggie sausages.
• karl (8/5): Lovely place needs more experienced staff . - Stunning place lots of history and lovely walks beautiful chapel It needs some older staff to make it a good experience a restaurant front of house would be good just someone who makes your stay special although they try you cannot run a place that offers luxury and good service with young people.
• Elizabeth (9/5): - Beautiful building, lovely grounds. Warm, friendly and approachable staff. Clean comfortable room. Room was too warm overnight due to heating but obviously this is an individual preference - we just prefer a cool room to sleep in.
• Joao (6/5): - Not the best Garden and ambient
• Nicholas (5/5): Was okay - The staff were amazingly friendly I booked a superior room and it was no way superior. The stains on the carpet furniture was old. The shower hardly worked.
• Alex (1/5): Awful - Room size Unstaffed. Spa closed. Room dirty. 10% service charge at restaurant wasn’t even asked if optional, they just put it on the bill. Do not stay here
• Tracey (10/5): Lovely stay, brilliant staff, would defiantly stay again. - Beautiful quirky castle
• Norma (10/5): Exceptional staff/great food - You just cannot fault the staff. Amanda on reception, in fact all the staff were so helpful with my partner who was struggling with back pain. They just couldn't do enough for us. Also the food is very good: in the restaurant and also for breakfast, which is cooked to order. The room was cold and being December, the heating should have been on. Also the bed was quite close to the bathroom door and no waist height plugs for the kettle, hairdryer etc.
• Stuart (9/5): -
• daniel (2/5): -
• Eddie (9/5): -
• GORDON (8/5): -
• Erik (8/5): -
• Louise (8/5): -
• Tideswell (10/5): Amazing - Everything Nothing
• Bradley (10/5): Picture perfect, stunning place to stay - Old fashioned and absolutely stunning rooms, particularly the library with the log burner Nothing
• Neringa (4/5): - The building and the room was nice. No bathtub, no spa, just some strange facility, sauna, and treatments. No swimming pool or jacuzzi.
• Nicola (1/5): Poor staff - Hazelwood Castle Disappointed Stay Dec 2025   To the manager This was supposed to be a 20th wedding anniversary treat which turned out not to be. We encountered a number of issues which made our stay very poor and left a bad taste - we stayed 1 night (and it was enough ) on Thurs 4th Dec 25. Online check in We got the email (several actually) to allow online check in and select our times to dine , the online links did not work , I responded via email and my wife rang several times without answer We tried to check online but could not - your process failed and no one answers your phone in reception , if you had to contact your hotel with an urgent matter I’m not sure how you could (see last point below) The online check in is appalling not professional at all Check in We checked in in-person and the lady who checked us in was all over the place , struggled to find our key, couldn’t explain where the restaurant was and we found the secret door to our room ourselves - very confusing and she needs training in hotel facilities and where things are Lounge No atmosphere , staff absolutely clueless about wine , glass sizes and cost The only time things changed were because a manager / deputy manger appeared : they all stepped up - music came on and it was really nice , we only had 4 drinks and the staff got every single one of them incorrect , wrong wine , wrong size and when we asked for ice it felt like a step too far - the young man tried everything not to get ice It felt like everything was too hard and they did not want to be there Restaurant evening meal The food was good but the service like the rest of your staff was really poor , I think there were only 4 tables being used but the staff kept asking for reservations - it was not that busy and 1 poor chap was turned away Twice we given incorrect drinks ( someone else’s order ) and had to ask twice for our own drinks - it felt like they had no idea about which tables were which and which gues Hazelwood Castle Disappointed Stay Dec 2025   To the manager This was supposed to be a 20th wedding anniversary treat which turned out not to be. We encountered a number of issues which made our stay very poor and left a bad taste - we stayed 1 night (and it was enough ) on Thurs 4th Dec 25. Online check in We got the email (several actually) to allow online check in and select our times to dine , the online links did not work , I responded via email and my wife rang several times without answer We tried to check online but could not - your process failed and no one answers your phone in reception , if you had to contact your hotel with an urgent matter I’m not sure how you could (see last point below) The online check in is appalling not professional at all Check in We checked in in-person and the lady who checked us in was all over the place , struggled to find our key, couldn’t explain where the restaurant was and we found the secret door to our room ourselves - very confusing and she needs training in hotel facilities and where things are Lounge No atmosphere , staff absolutely clueless about wine , glass sizes and cost The only time things changed were because a manager / deputy manger appeared : they all stepped up - music came on and it was really nice , we only had 4 drinks and the staff got every single one of them incorrect , wrong wine , wrong size and when we asked for ice it felt like a step too far - the young man tried everything not to get ice It felt like everything was too hard and they did not want to be there Restaurant evening meal The food was good but the service like the rest of your staff was really poor , I think there were only 4 tables being used but the staff kept asking for reservations - it was not that busy and 1 poor chap was turned away Twice we given incorrect drinks ( someone else’s order ) and had to ask twice for our own drinks - it felt like they had no idea about which tables were which and which gues
• Nick (9/5): -
• Jonathan (7/5): Great location for country hotel - The property and its location was stunning. We checked in at around 4pm, when the hotel was generally cold on arrival including the room and the communal Victoria Room. I had to tamper with the radiator TRV in the room to get it on. The radiator in the Lavender suite does not appear to be working. On check in, dirty laundry was left outside Jasmine room in corridor which was not removed until the following morning. All of which suggest house keeping needs to be more focused. The decor in the Lavender room was clearly tired with wallpaper peeling away and cracks appearing in places. The hotel overall has an events feel and appears to be geared more towards events than non-event guests where staff are busy with the wedding party & no-one being at reception around check-in times.
• Ian (7/5): Lovely location - Location was amazing and reading about the history of the place. Room was a bit bare. Staff could’ve been more welcoming (other than at breakfast)
• Nick (5/5): Hotel was fine, spoilt by drunk people at a wedding . - The staff were very polite and well trained. The radiator or in my room did not work, so it was cold overnight. the guests attending the pre wedding party were noisy and drunk late at night. You should stop guests coming to breakfast in their pyjamas, it’s not a good look!!
• bostyn (8/5): -
• Vicoria (9/5): - Beautiful hotel and grounds, excellent spa treatment and wonderful food. We had a beautiful bedroom which was very clean but there were cobwebs in the bedroom and bathroom. The reception staff are very professional and a lovely young man who filled the log basket and took our lunch order, but the rest of the staff appeared to not know what they were doing. We had to ask for water 3 times and then we got some but no glasses,so we gave up. Hot full coffee pots crossed over us and the staff member was shaking, which wasn't safe. Tables are not cleared why staff are chatting and breakfast tables with cutlery and cups missing. It appears that younger staff have had little training and the housekeeper needs to clean from the top to bottom .
• Jacqueline (8/5): Old fashioned charm - Quiet, clean and comfortable Car parking is a bit of a nightmare and on a rainy dark November night when I arrived - I was glad I had a torch in my bag
• Alexandru (9/5): -
• Fanni Anita (8/5): - Beautiful park and location Rooms are nice but could use better cleaning.
• Eric (10/5): Definitely going to stay there again - Extremely friendly staff and great food and comfortable beds
• Roger (3/5): Disappointing! - Well below expectation!
• John (9/5): I’llbe back! - Astonishing location with amazing rooms It was all good
• Eddie (8/5): -
• Stan (8/5): -
• Rachel (8/5): -
• Andrew (9/5): Hazelwood castle - Nice large room, in a superior setting . Was on the ground floor upstairs was noisy, no heating on in the main room radiator was cold ,was cold during the night.
• Rob (4/5): Totally NOT value for money ! - Its an interesting property but could offer so much more. The setting is glorious and the facilities are super but dont be fooled - its really is a wolf in sheeps clothing. First observation was that there didnt seem to be any disabled access and the only access to main reception was up stone steps outside. Access to the dungeon restaurant was also only from outside and down a flight of outdoor steps. The room was pokey to say the least. There were human hairs around the shower space (not mine - I am bald as a coot!). We were not warned that of the 32 rooms, 29 were occupied by wedding guests and they, of course, were loud!!. Just a few notes here but finally, getting the bill there was a service charge on it. Never seen that in the UK. If you're not fussy and going with a group then maybe a good venue but certainly wouldnt recommend if you are a couple looking for a quiet retreat.
• Louise (10/5): -
• Woodhead (10/5): - The staff was brilliant so friendly especially Amanda at reception The views in the grounds and the restaurant was beautful
• Mark (9/5): -
• Frances (1/5): Like fawlty towers - It’s a beautiful location The staff couldn’t find the keys to the room and tried to put me in a dirty room The fire alarm went off three times in the night

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