TownePlace Suites by Marriott Ottawa Kanata

Location: 1251 Maritime Way, Ottawa, ca

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Pets allowed
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Lower bathroom sink
• Outdoor furniture
• Pet bowls
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Face masks for guests available
• 24-hour security
• Security alarm
• Key card access
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Golfing on site
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Reception hall
• Secured parking
• Swimming nearby
• Bulk dispenser for toiletries

Rooms Available

• Studio with Sofa Bed

  Offering free WiFi and a sofa bed, this studio enjoys cooking hobs, a refrigerator, an oven and kitchenware for the preparation of meals. An 32-inch LCD TV with cable, satellite and pay-per-view channels is also featured. A hairdryer and a shower can also be found in the bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Private bathroom
  • Heating
  • Sofa
  • Alarm clock
  • Linen
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Heated pool
  • Pool towels
  • Shallow end
  • Trash cans
  • Cots
  • Socket near the bed

• Studio with Two Queen Beds

  Offering free WiFi, this studio enjoys cooking hobs, a refrigerator, an oven and kitchenware for the preparation of meals. An 32-inch LCD TV with cable, satellite and pay-per-view channels is also featured. A hairdryer and a shower can also be found in the bathroom.

  Max Occupancy: 4 (4 Adults)

  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Alarm clock
  • Linen
  • Clothes rack
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Trash cans
  • Cots
  • Socket near the bed

Guest Reviews

• bastien (10/5): -
• Olena (9/5): - The room was nice with the comfortable beds . But we got a bit of issues then arrived they did see our booking even I gave at the reception all the proof that we book it . In overall it tooks around hour to fix the situation and it was already late . The receptionist wasn’t very helpful and stressed me out with his response, as I told later he was joking but it doesn’t sounds for me as a joke. He ask us to pay again for the room we paid already and even after proof on payment from the booking he still tell us that we living that night for free there . It was a bit rude and not respectful, he don’t even tell us where we can eat in the morning or where is the pool and hove it’s work .it was seems like we owe him something. But the other costumers he treated much better, so I don’t understand what was the problem. I politely ask his to solve our problem with the room so maybe that’s he don’t like , but this is the part of his job. Rude staff
• Donaldwallang (10/5): Our stay was excellent and for the price which was great. - The location was great. The breakfast could have been better though. Everything was good. Improve the breakfast spread a bit more.
• Karoline (9/5): Great hotel. lovely staff!! -
• Levi (8/5): קרוב לטוב מאד.... - יחס הצוות היה מצויין, בעיקר פקידת קבלה בשם אינגריד. ארוחת הבוקר היתה טובה מאד. המלון נקי מאד, מסודר מאד מקום מרכזי בקטנה / סטיטסוויל התשתית דורשת שיפור - נושא המיים בחדר.דרש תיקון. ביקשתי הארכה של יום אחד בשהיה, נגרם המון אי סדר, מחיר השהיה ליום נוסף השתנה מדי רגע...
• Elizabeth (10/5): -
• Michelle (9/5): -
• Adil (10/5): - Everything was great and as expected. Great location.
• Lisa (8/5): -
• Bertrand (1/5): -
• Catherine (8/5): Very comfortabke stay. Enjoyed the kitchen with large fridge and keurig maker. - Bagels and yogurt and apples and bananas was good. My husband liked the scrambled eggs. I was hoping for hot waffles or pancakes. Some plain cereals like cheerios, cornflakes or rice krispes would have been nice.
• Haiyan (10/5): -
• Alex (7/5): Not bad - Hotel personnel was really helpful. The location is ok, not too far from the city and not too far from the ski resorts in the area. The room was pretty cold. We tried to raise the temperature on the thermostat but even when put to the max, the AC just pushes cold air.
• Sharon (9/5): - Staff were friendly, hotel was quiet.
• Jake (8/5): -
• Laura (6/5): Standard hotel, not really worth the price - Room was spacious and clean, bed was comfortable. Kitchenette in the room was quite well equipped, though we didn't use it. Easy parking. The price was high for what you got. The breakfast was just sad. Disposable plates/cutlery and dirty tables. Mostly industrial options (muffins, bagels, cereal), instant porridge pouches, scrambled eggs made of powder, small yogurt cups, some fruit (if you came early enough). We could hear noise from other rooms through the air vent in the bathroom. The room had mirrors only inside the bathroom (wall mirror was awkwardly placed behind the bathroom door). The staff was friendly, but check-out took very long (apparently the receptionist failed to understand how combined credit/debit card works).
• Caroline (7/5): -
• Charbel (10/5): - Everything is good only the swimming pools water are cold my kids can’t swim. And for the breakfast we can’t find a place to sit and eat.
• Celeste (10/5): - Very clean. The breakfast was delicious with a great variety. We are very comfortable here. Lots of children but it was quiet. Great parking area.
• John (8/5): - Even though I checked in online in advance of arrival it still took 5 minutes at reception to repeat all of the previous steps. No tissues in the room.
• Michelle (8/5): - Everything was wonderful about our stay, the room was exceptional, the pool was open late. Until it was breakfast time. We went down for breakfast at 9am (1 hour before it was over) and there wasn’t much left. We were disappointed and went elsewhere for breakfast after checking out.
• jason (10/5): - Was the best place we stayed was clean very comfortable beds was amazing stay will only stay here when we come to ottawa from Now on
• Diane (10/5): - Spacious, clean, good breakfast, friendly and accommodating staff!
• Ann (10/5): - Very clean room, but didn’t refresh our towels or make our bed after the first night. Disappointed no bar, or evening facilities . Breakfast was ok.
• Michael (8/5): - Breakfast was not good
• Brian (10/5): - Awesome rooms and friendly staff
• Sheena (10/5): - Very clean. Friendly staff. Hot coffee in the morning
• Peter (8/5): - Super clean rooms, friendly staff. Free breakfast was just ok. Bagels & yougart were great, coffee was very strong, pancakes & sausages were cold
• jennifer (10/5): - Nice property. Looks well maintained. Staff are accommodating.
• Henry (10/5): - Family friendly
• Colette (10/5): - Staff very pleasant!
• Erin (8/5): - The hotel was great for our needs. Rooms were large and comfortable. Staff was very friendly and helpful.
• Foluso (10/5): - The room is super clean, spacious and the staff are very professional
• Harmony (10/5): - Everything was great about this hotel
• Nzietchun (10/5): - Le petit déjeuner très consistant, les lits très confortables, le calme. Il y avait juste quelques petits trucs qui manquaient dans la chambre. Une éponge pour faire la vaisselle, une brosse pour le pot des toilettes. Également nous aurions souhaité que le personnel soit un peu bilingue. Car nous avons unpeu souffert à l' arrivée au niveau de l'accueil, on avait du mal a comprendre ce que l' assistante disait.
• Bhupinder (10/5): - It was a very good experience to stay there
• Shannon (8/5): -
• Jason (10/5): - Great place. Will stay again.
• Hollie (7/5): Overall ok but could be better. - The amenities were good. Love that there are a microwave and some utensils we can use during our stay. It was also clean. I was surprised that the hotel doesn't provide slippers. Also, the pillows, which in my experience with other Marriott properties as well, are way too soft, almost like they don't exist.
• Krysta A (6/5): - We stayed in an accessible room (we did not need too) and the shower leaked. There was a large chunk of hair under sink. Minimal options for breakfast. Beds were comfy. Great parking and close to shopping areas. Parking lot difficult to find.
• Joanne (10/5): - Great location and terrific kitchenette in our lovely room. Gym and pool very nice. Included breakfast one of the better ones we’ve experienced, with lots of selection. Would recommend this to anyone visiting Ottawa. Connects well to Watts Creek Pathway for biking on the Capital Pathway system.
• Susanne (9/5): - Der Außengrill war super. Beim Frühstück wurde leider auch nach Nachfragen nicht gut nachgefüllt. Besonders die Bagels wurden nicht mehr aufgefüllt.
• Sara (8/5): - The suite provided dishes. There was even a dishwasher. The breakfast was included and there was a lot of choice.
• Jillian (10/5): - Location was great.. close to stores, dining and highway that runs into city. Room was great and having kitchen like full fridge, microwave and dishes was handy. Bathroom was good size. Hotel was clean and enjoyed complimentary breakfast. Would recommend.
• Joanne (8/5): - We stayed here for a week and enjoyed it very much. Staff were friendly, rooms were clean, and continental breakfast and pool was a bonus.
• Ryan (8/5): Great for a Kanata Stay - Had some issues at check-in, but the staff was really friendly and did their best given the circumstances. Overall a great place to stay if you’re in Kanata. Much better than some of the other properties and cheaper too!
• Alain (8/5): - Everything great but the refrigerator was making noise all night!
• Brett (10/5): - Room was clean and very nicely organized. Bonuses were full kitchenette with dishwasher and actual stove top very nice touch. The space was used very effectively and didn’t feel was cramped in any way.
• Susan (10/5): - The staff was very friendly, the pool was warm and clean. The room was clean, and had everything we needed, the breakfast was good as well. Close to downtown. And good parking.
• Heath (10/5): - Nice clean quiet hotel, exactly as expected for the name and price.
• Jie Xian (10/5): - Overall is good, but the breakfast has less choice. The room is clean and the beds are comfortable.
• Julie (10/5): - This was our last stop after 2 weeks of traveling. Everyone was happy to see a big room since we've seen some very small hotel rooms. It was great to have a full dinette to warm up food and relax. The pool was great, it was close to the shopping, Continental breakfast was great. The only issue we had is that the shower, sink & toilet would not drain properly. Seeing as we were only there for one night we made the best of it. We did let the staff know on the way out and they were very sympathetic. Id definitely go back!
• Jeff (8/5): -
• Nancy (8/5): Très bien - Beaucoup de commodités Samedi soir il avait un party sur la terrasse et cela a été problématique. Nous n’avons pas pu nous reposer malgré les plaintes.
• David (10/5): - Perfect for parking. Close and walkable to restaurant in area. Easy uber to concert nearby.
• Donna (8/5): - Wonderful one night stay. Breakfast was good! The room was big and lots of space. The shower was a bit dirty. The shower door opened weirdly. Overall a wonderful little stay in the nation’s capital
• Alyssa (10/5): - Beautiful rooms. Great location
• Suzanne (8/5): - Clean, easy to venue I was working at, kitchen was a great asset. Bathroom could have been cleaner and all liquids refilled.
• Marilyn (8/5): Nice stay - Breakfast was limited. Room was good. Bed was comfortable. Close to where we needed to go Tear in window sheer should be replaced. R513. Overall nice stay.
• christophe (9/5): -
• Cecelia (10/5): - Very comfortable suites
• Jennifer (6/5): - Its a nice place to relax
• Brian (10/5): - …
• Micheline (8/5): Excellent stay ! - The staff at check-in (Sami) was more than excellent. His service was beyond our expectations and his personality made the check in process a breeze. I like that the check-out time is 12:00, the free breakfast, the free parking, the pool area, the room was spacious, we rarely waited for an elevator even if the hotel was crowded, etc. Not much we didn’t like being that we have stayed here now for a 3rd time over the last few years. The only thing I would recommend is that the free breakfast be available until 10:00 am on weekends since the check-out time is at 12:00.
• Teresa (9/5): -
• Suzanne (10/5): - Everything was great except for the kids running the halls and knocking on doors because they were not properly supervised by their parents. Staff were good about dealing with the issue.
• Yuzhou (10/5): - Nice and quiet!
• Naresh (10/5): Comfortable - Comfortable NA
• Stuart (10/5): - We only stayed one evening but we would have stayed longer. Great suite, full kitchen if you wanted to make your own meals including the use of an outdoor gas grill! Great breakfast if you don’t have a desire to cook.
• Heather (10/5): - Great option for a longer stay with well equipped rooms with kitchenette.
• Muhammad (8/5): Fantastic - It was excellent customer service and location was excellent. They can improve in breakfast
• Anthony (10/5): Exceptional -
• Constance (10/5): - Great experience. Nice clean room and good customer service. Would definitely return.
• Shrigley-smith (8/5): Very good -
• Wade (10/5): - Super friendly staff with fast professional service!!!
• Emily (8/5): - Great continental breakfast! Friendly and courtesy staff. Clean and new facility.
• Chico (8/5): Good not blown away for the price value overshadowed Quality. - rooms were clean and tidy and had everything we needed. Shower needs a bit of maintenance, the rest of the room was great and comfortable. Bed was great. Breakfast was lacking if you cannot do hot food effectively, do not have it, other offering was sparse and in too many different places. Found the toaster after I chose not so great hot food
• Michael (8/5): - Excellent room, great location and very friendly staff. The only criticism is the breakfast, very basic and not very appetizing. This was a long way down from hotels in Europe where they serve elaborate breakfasts, freshly prepared as opposed to plastic food heated in a microwave. Outside of that, it was a very enjoyable stay.
• Danica (10/5): - Very nice property
• Paulus S (10/5): - Very nice place and clean more so, the staff are professionals and I will recommend
• Brian (6/5): - Comfortable and spacious. Breakfast was very limited. Ended up eating out.
• Zixuan (10/5): - This hotel is in a nice and quiet area, the reception girl is great and room is nice!
• ChelseaPT (8/5): A great home away from home - My mom, daughter and I stayed here for a dance competition. We loved the room. Spacious. With so many amenities. The kitchen was great! They hotel offers so much to make this a home away from home. The breakfast was great. The pool was a decent size. I wish there was a hot tub. But that's just me being picky. I would definitely stay at this Townsuites and anywhere else they have one! Love this hotel.
• James (10/5): - Room was nice, beds were comfortable, pool was nice.
• Wenqi (8/5): - I like the property is very conveninet and easy to go everywhere. The staff is nicer.
• Samer (1/5): Bad - the room was very dirty and the bad smell makes me unable to sleep , the breakfast was big lie very poor breakfast and the person who's responsible for breakfast was very rude , really was abad choice
• Ankit (9/5): Superb -
• Helen (10/5): - Nice and clean and fresh
• Donald (4/5): - No hot water when showering in morning. Bed duvet matted and lumpy.TV reception jittery and picture occasionally freezing with sound out of sync . Surrounding area unattractive, multiple construction projects .
• Rosanne and Cory (10/5): - Room size was more spacious than other hotels. Full size fridge, plates, cutlery, stove top, microwave, dishwasher, Keurig. Pool area had no towels. Had to request some and she only brought 5 in. Pool was busy, unruly guests made the time in pool unenjoyable. But really liked the room.
• Paul (1/5): Everything was pretty good for the exception of the heat, not working in the room - Not bad The heat wasn’t working staff member had to bring in a portable heater. It was cold that night.
• Melanie (10/5): - The pool is a little chilly and no hot tub. Hall way was super chilly but the rest from breakfast, rooms, and customer service, we couldn't ask for much more! It was great!
• Sampathkumar (10/5): - Very cozy and comfort stay
• Jo Myrah (10/5): - One of the best hotel we’ve been to.
• sanjay (10/5): - Great value and clean
• Uwaila (6/5): - Nice stay
• Talcia (10/5): - Breakfast was hot which was surprisingly good. Rooms were great…full size fridge and cutlery in kitchenette It was po
• Helen (10/5): Exceptional - Easy check in and my request for ground floor room was accommodates. Dining room staff prepared breakfast choice to accommodate my dairy allergy. Cleaning staff were polite, thorough and provided extra dishwasher pod. Conveniently located near shopping centre with everything needed for our stay. Quiet, safe location. Overall a perfect experience!
• Maria (10/5): Perfect for our needs. - We spent one night and went to a hockey game at the Canadian Tire Center. Perfect for our needs.
• Efe (10/5): - The only place to stay in Kanata.

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