Ibis House by Viridian Apartments

Location: Ibis House, 77 Worple Way, Richmond, gb

Star Rating: 8.1 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Pets allowed
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• Free wired internet
• Self parking (surcharge)
• Internet access
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Apartment

  2 Double Beds

  797 sq feet

  
  

  Layout - 2 bedrooms, living room, and dining area

  Internet - Free WiFi

  Entertainment - Flat-screen TV

  Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and towels

  Practical - Washer/dryer, safe, and iron/ironing board

  Comfort - Heating

  Accessibility - Hardwood flooring in room

  Need to Know - Weekly housekeeping, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Dining table
  • Toilet paper
  • Shampoo
  • Separate dining area
  • Free WiFi
  • Weekly housekeeping provided
  • Separate living room
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Separate bedroom
  • Dryer
  • Bedsheets provided
  • Laptop-friendly workspace

• One-Bedroom Apartment

  Boasting a private entrance, this apartment also features 1 bedroom, a seating area and 1 bathroom with a bath and a shower. Meals can be prepared in the kitchen, which has a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment features a washing machine, soundproof walls, a tea and coffee maker, a dining area, as well as a flat-screen TV with streaming services. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Hand sanitiser

• Two-Bedroom Apartment

  Featuring a private entrance, this spacious apartment also consists of 2 bedrooms, a seating area and 1 bathroom with a bath and a shower. In the well-equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The apartment provides a washing machine, soundproof walls, a tea and coffee maker, a dining area and a flat-screen TV with streaming services. The unit offers 2 beds.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Heating
  • Kitchen
  • Private entrance
  • Sofa
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Cleaning products
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Smoke alarm
  • Fire extinguisher
  • Carbon monoxide detector
  • Hand sanitiser

Guest Reviews

• Farid (7/5): good - Nice apartment good location directions to property could be clearer. both ends of the alley on worley place have a No. 77 wifi didn't work for the apartment, and very hit and miss connecting through the other apartments in the block which are all managed by the same company
• Louise (8/5): -
• denise (10/5): Provided everything we needed it to for our weekend break - Location was perfect for us, secure gated carpark and plenty of space for a couple
• Wanttoexplore (7/5): Good location to explore Kew gardens - Space, location,facilities Noisy street, rubbish was not empty on arrival, used towel and shower gel opened, take away food left in the kitchen and table.
• Deborah (10/5): -
• John (10/5): - Great location, great stay for work stay, Close to train station No issues
• John (9/5): Great apartment, good location - Great location, easy walk to the station and nice pub down the lane. Good parking, secure, nice apartment with what you need No issues
• Andrew (1/5): POOR - Not a thing The property was not ready for guests people working on site, and no communication from the property. Very POOR
• John (9/5): Great place to stay, 10 min walk to the station - Lovely place to stay, easy access to the train station. Apartment has all that is needed for a stay and also has parking. Highly recommended staying here. No issues
• Paula (7/5): As a business traveller I would stay at the Viridian Apartments again if the Wifi access is improved - The location is about a 10 minute walk to Richmond train station. I found the apartment very clean and well suited for self catering. Wifi access needed to be better. The instructions in the manual at the apartment and the emailed instructions on access to the Wifi were contradictory. Assistance was friendly and responsive during working hours, but inconveniently for the Wifi issue, assistance was not available out of hours. There is no mobility access to the upper floor apartments and this should be clear for guests booking the apartments.
• oleksandr (4/5): -
• Rachael (8/5): Great area, clean and tidy apartment - Great location & well appointed apartment Communication to get codes etc into the building at the end of a big travelling day made it more stressful than necessary. The neighbour gave us the code for the gate so not the only ones caught out like this
• Claire (8/5): Good pleasant short stay. Access details should be requested if stairs are challenging. - Decent sized, practical and generally good amenities. Fantastic location! Safe and secure, easy check-in and generally prompt communication from the owners. Pleasant surprise to have housekeeping come in during our stay. A little lackluster for the vibrant Richmond. Regular wear and tear but perhaps a fresh repaint would brighten up the place. The main challenge was no lift, had to carry stroller up and down the stairs. Whilst I was happy for the towel/bedsheet change, I was not aware housekeeping was coming and I would have certainly preferred to be notified.
• John (10/5): Lovely apartment, great location - Lovely apartment, 10 min walk from the train station. Nice quiet area, also parking available. All good 👍
• Russell (10/5): -
• Tania (10/5): Prefect stay - The apartment was spotless. Very spacious. Host was so informative. Was great that we could book Car parking there. Great location. Nothing
• Thomas (10/5): My stay here was excellent - Was nice and quite and comfortable Nothing apart could of done with tv in bedroom
• louise (10/5): -
• Jessica (5/5): Fair - Location was perfect, hosts reply very quickly and were super friendly and helpful. Housekeeping lady was lovely and polite. Could have been a little cleaner, was hard to Heat the place in winter and kitchen appliances (pan) wasn't compatible with hob. Also we asked for hairdryer to be brought over but nobody came in the end 😔
• Anthony (8/5): - Clean and tidy. Good size; brilliant location. Prompt, clear and concise communication from the owners. Poor WiFi
• Paul (9/5): - Very well equipped, modern, clean apartment.
• Darcy (8/5): -
• Lynne (7/5): Comfortable. Would recommend - Very central… easy to access There are some repairs needed… tapes, shower in small bathroom did not function properly otherwise no complaints!
• Jill (8/5): - Unfortunately, the unit we had rented became unavailable due to a maintenance issue, but the property manager worked diligently to keep us in the area. We were with an easy walking distance everything we hoped to see, including wonderful pubs and shopping. If you happen to have a car, the parking area is Secure and spacious.
• Alessia (8/5): It was very good - The location and the back outdoor space some things were broken
• liang jing jing (8/5): Great location and very comfortable apartment, great customer service team. - It’s a great location, 10 minutes walk to all shops and restaurants, train stations to London central, Richmond park and times river, parking space is a bonus. Apartment has all essential facilities, great for families. The shower in en-suite room only has hot water no cold water, maybe I didn’t figure out how to use it. Didn’t report to customer service team as we used the main bathroom. The toilet has a crack in the main bathroom and the tap was broken, but it wasn’t affect using it.
• Dorothea (1/5): Die zwei Tage waren nicht schön,der Start eine Katastrophe. - Alles Eine betrunkene Frau war in meinem gebuchten Zimmer. Ich wurde angepöbelt. Kein Mensch vor Ort,am Telefon ein Junge Dame die walisisch sprach. Nach 20 stunden Motorrad,33grad , der HORROR. NIE MEHR. Ich werde diese Katastrophe natürlich öffentlich machen in online setzen. Heinz Wonsyld
• Wendy (8/5): Disappointing as we always stay there but it’s getting very tired looking and needs some care - Location Self catering Weeds every place, old plants need care Post and rubbish at front of building on Sheen road (I mentioned this to management last year) but nothing has been done Car park very dirty, rubbish, abandoned bikes
• Declan (9/5): Loved it absolutely spot on. Two decent pubs very close by and one has music on Saturday nights. And the deli does real - It was clean well equipped and spacious for two. Would be nice if the parking was thrown in for the price but it’s good value for money anyway and so a tenner won’t break the bank. Would struggle to find any fault. Really stretching it but just a little scrub of the over head shower head will clear the scale that impedes the water flow. And a plug for the kitchen sink.
• Christine (10/5): An excellent base to explore Richmond and around. - Perfect for a couple. Excellent location Nothing
• Daniel (8/5): Nice long weekend stay, clean and comfortable accommodation - Good location Everything you need for a weekend stay Clean and comfortable Parking (additional cost) Sensitive smoke alarm, couldn’t cook breakfast. Not good for a self catering apartment
• Kirsty (7/5): Great location for a short stay - The flat was ideal for what we needed. The location is great and the building was very safe. Very comfortable bed and plenty of space in a one bed flat for a couple. We didn’t need any of the kitchen facilities beyond the fridge but it all looked well equipped. Once we found the right building, the key pad entry through car park, front door and flat door was all very efficient. The flat was nice and warm with heaters that were easy to turn down when needed. Good shower. It would be helpful to have a sign at the back of the building at the car park so you know you are at the right place. We spent quite some time putting the key pad code into the wrong gate! The flat is a little bit soulless, some softer furnishings would be nice but for a two night stay, this wasn’t really an issue. The motion sensor mirror light in the bathroom could do with being changed It’s a tiny thing but was quite annoying. The building clearly can’t help being on the Heathrow flight path — and this didn’t bother us — but there is noise from the planes if you have the windows open.
• Stanis (9/5): Superb -
• sarah (6/5): - Pros: nicely located in Richmond and in a quiet area. Tv has all the subscription survives you could dream of. Cons: furniture is terribly uncomfortable including bed and sofa so you can tell it’s low quality. No good night sleep as a result.
• Rawa (7/5): The bathroom needs to be more clean or needs some freshn up work - The location The bad is small and over all, it is not super clean. You can see stains on the couches and chairs.
• Maria (7/5): Good family apartment - Good communication with the apartment management team. The two bedroom apartment was a good size for a family of four and also well equipped. Short 5-10 min walk into the centre of Richmond. Was also able to park our car outside the building in a secure gated area for 10 GBP per day. As with other parts of west London the Heathrow flight path is very noticeable. Best to keep windows closed to avoid the noise disturbance to your sleep.
• Caterina (8/5): I would recommend as location is fantastic and nice street to walk home too. Would go back again. - The room I had was quite noise as it was facing Sheen Road, if I were to go back I would choose a room that was quieter. Not enough toilet paper and no tea towel was left in apartment. Noisy at night as on the main road, would recommend choosing an apartment facing the back of the building.
• Sally (8/5): Very good -
• J (9/5): Superb -
• Catriona (7/5): Good - Size of apartment, location, cleanliness, responsive team when things went wrong Washing machine broke and it took 2 attempts for them to fix it Dishwasher broke, was "fixed" but then it tripped the electricity so I had no electricity Replacement counter top dishwasher was too small to accommodate the dinner plates! Electric gates didn't work one weekend so I couldn't access the car park with my car
• salvatore (10/5): EXCELLENT LOCATION - room was excellent, I was given the wrong key code place was clean great parking, would highly recommend
• Karen (9/5): Excellent location and well equipped apartment - Excellent quiet location, less than 10 minutes from shops, cafes and railway station. Very comfortable bed and well equipped kitchen. Sofa not very comfortable.
• Simon (7/5): Good. - Location, lovely room, clean and perfect for what I needed The access codes didn’t work! I had to call the helpline to gain access to the property after 3 hrs in the car which wasn’t ideal
• Emma (8/5): Very good - Good WiFi Easy to extend stay to accommodate late flight Bathroom ceiling had significant leak stain Would have been helpful to have a tea towel
• Jane (2/5): Poor customer service, poor communication - Location, comfortable bed A few hours before check in we were asked to arrive later to allow housekeeping to complete the cleaning of the apartment, so we arrived later to give them more time. When we arrived, we notice a large wet patch on the carpet (not sure whether that was water or some other type of liquid). The apartment also had a revolting smell and the lights in the living room were flashing. The en-suite bathroom also had water on the floor (accident waiting to happen) and there was hair in the shower. We called customer service who advised that the smell was due to something being cleaned and it should just “go away” after we showered. They apologised for the condition of the apartment and advised that housekeeping will come the next day between 9-5. However, nobody came the following day and after contacting them again, they advised that housekeeping will now come on the day after. We were offered a smaller apartment, but we agreed to stay in the existing one as long as it was cleaned properly and the issues were rectified. When we returned to the apartment after the “clean”, they had not cleaned the en-suite bathroom that had the issues, instead, they cleaned the main bathroom that had no issues. They also left the front door unlocked which could have caused potential security issues. Furthermore, the light in the living room was still flashing meaning that nobody has bothered to fix or raise the issue. We didn’t bother taking this further as our stay was coming to an end. The overall experience has not been positive. The apartment was not fully checked or cleaned before check in, despite them requesting for more time to clean the apartment. There is a clear lack of communication between customer service and the housekeeping team, and all of the issues we had were not rectified. Sorry but I won’t be staying with you again.
• Jakub (9/5): A pleasant apartment in a friendly neighborhood. - Well equipped kitchen. Ideal for longer stays. The entrance is from the back of the building, so if you miss it you have to go around the whole block.
• Richard (8/5): Very good -
• Jose (9/5): Superb -
• Verified traveler (10/5): Fantastic and Great Customer Service - Fantastic stay! The customer service line truly is 24-hour, as I encountered an issue late at night, and they tended to my needs immediately—very accommodating and cosy spot and great location within the town. Would highly recommend it to anyone looking to stay in this area. A++
• Masrouaa (9/5): Superb - No housekeeping all through my stay...
• Susan (8/5): Very good - It was clean, comfortable and super easy to get to the station It was warm weather and impossibly to cool the flat down. Not the fault of the flat per we but windows couldn’t open enough to get a flow of air. If it hadn’t have been so warm outside I would have nothing bad to say!
• Julie (10/5): Exceptional -
• Janet (8/5): Very good -
• Robert (7/5): Good -
• Connolly (9/5): Superb -
• Joseph (10/5): Exceptional -
• Merissa (9/5): Good location, modern well equipped apartment, close to the city - Very spacious modern designed apartment It was a comfortable stay. Will definitely use this apartment again.
• Yuan (10/5): Comfortable and convenient - Great location with walking distance to Richmond high street and station, clean and well furnished, secure and quiet. Great value! NA
• Jack (10/5): Richmond excellent accommodation - Clean comfortable, fully functional, straightforward instructions. Minor things not worth bothering with, maybe TV in bedroom but all good
• Edward (8/5): Very good - Kitchen, table and bedroom comfortable. Central heating excellent. Couch very uncomfortable.
• Daria (10/5): Lovely place to stay in Richmond - Stunning apartment in Richmond, felt like staying home. Modern, comfortable, spacious and with all the utilities you might think of. Really enjoyed my 3 weeks stay. The area itself is amazing if you need to be in Richmond, couldn't ask for a better location. If you get your windows towards Sheen Road - it might get quite noisy because of the passing cars. Be ware also that there's no lift so if you get an apartment upstairs you'll have to drag your luggage through the stairs.

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