Mercure Istanbul West Hotel and Convention Center
Location: Yenibosna Merkez Mahallesi, 1 Asena Sok No:15, Istanbul, Istanbul, 34295, Istanbul, TR
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Experience Luxury and Relaxation: Indulge in massages and body treatments at the full-service spa. Unwind in the indoor pool, spa tub, or health club.
Delightful Dining and Socializing: Enjoy meals at the on-site restaurant, or sip on beverages at the stylish bars and lounges. Benefit from 24-hour room service for added convenience.
Convenient Amenities and Services: Stay connected with complimentary Wi-Fi, make use of the business center, and access dry cleaning and concierge services for a hassle-free stay.
Immerse yourself in luxury at Mercure Istanbul West Hotel and Convention Center - Book your stay now for a memorable experience.
Important Information
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Full-service spa
- Fitness facilities
- Express check-out
- No single-use plastic straws
- Health club
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Wheelchair accessible
- Steam room
- Fitness facilities
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Express check-out
- Full-service spa
- Smoke-free property
- Billiards or pool table
- Turkish bath/Hammam
- Free self parking
- Water dispenser
- Housekeeping on request
- Vegetable garden
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Double-glazing on all windows
- At least 80% of all lighting comes from LEDs
- Vegan menu options available
- Vegetarian menu options available
- Bulk dispenser for toiletries
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Superior Suite, 1 Double Bed with Sofa bed
1 Double Bed and 1 Double Sofa Bed
667-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Superior Double Room, 1 Double Bed
1 Double Bed
323-sq-foot room with city views
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
-
Superior Room, 2 Twin Beds
2 Twin Beds
323-sq-foot room with city views
Internet - Free WiFi
Entertainment - Satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Laptop-compatible safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
Guest Reviews
- Volkan (10/5): - na
- Ali emre (10/5): - Otel odası ve temizliği mükemmeldi . Fakat aşağıda bulunan cafenin müşteri kitlesi , içeride yoğun nargile kokusu ve hizmet anlamında çok memnun kalmadık . yine de önemli olan konaklama ve oda olduğu için 5 yıldız veriyorum
- Kemal (8/5): - Evet
- Faisel Jamshaid (10/5): - We had the pleasure of being assisted by Ali, the Manager at Pullman Istanbul Hotel & Convention Center, and I cannot praise him enough for the outstanding service he provided. From the very beginning, Ali was calm, attentive, and incredibly polite. He went above and beyond to make sure every detail of our stay was taken care of, and his professionalism truly stood out. What impressed us most was the way he handled everything with such grace and patience. Nothing ever felt like too much trouble, and he made us feel genuinely valued as guests. Thanks to his efforts, our stay was not only comfortable but also memorable. Ali is a true credit to the Pullman team, and his exceptional service turned a good trip into a great one. We are grateful for his help and would absolutely recommend this hotel, especially because of the excellent staff like Ali.
- Oguz (4/5): - İş için 3 gece konakladım. - Oda ve banyo iyi temizlenmemişti. - Odada ütü yoktu istedim 1 saat sonra geldi ve çalışmıyordu. Tekrar istedim ben çıkana kadar gelmedi. - Duşta su çok cılız akıyordu doğru düzgün yıkanamıyorsunuz. - İnternet bir gün tamamen yoktu diğer günler çok yavaş.
- Mehmet B (2/5): - Rude and horrible security and manager. Disgusting place from carpets to toilet and shower. The manager shouted at me because I ordered beverages and food from outside for my diet… Horrible experience
- Verified traveler (6/5): - Oda gayet sıcak,geniş ve konforluydu onun dışında çalışanların kendi içinde sert bir kavgaya tutuşmalarına şahitlik etmek rahatsız ediciydi,TV'de Arap kanallarının çoğunlukta olması da hoş değildi. Bir de dışardan yiyecek sokulmaması ve oldukça saçma buldum.Bir grup turist yiyecek ve içecek olan çantalarıyla geçmek istediğinde güvenlik çok sert uyarıp içeriye grubu sokmadı bile. En azından bu otelde böyle bir kural var lütfen bir dahaki sefere dikkat etmenizi rica ediyoruz diye ılımlı bir uyarıda bulunulsaydı bari..Yani personellerin tavrı genel olarak hoş değildi.
- Mahmoud (10/5): - very good hotel
- Mahmoud (10/5): - very good
- gökhan (6/5): - İdare eder
- Verified traveler (4/5): Limited Hotel - First of all, just about everyone working there was rude except for Yusef- who did offer some assistance to one problem. The room on average was 80 degrees Fahrenheit every day and night despite closing the curtains, leaving window open and sometimes turning off the vent. The first night, I called to desk for someone to come look. Man on phone said they’d send someone but no one ever came. The room itself is very nice, spacious, and comfortable beds. We had our do not disturb sign on the one night, went out to eat for a couple hours, only to come back and find someone did go into the room as evident by items left on the desk. There is nothing close and in walking distance. It was easier to get a taxi going over the Pullman Convention/Hotel side than the Mercure since both are actually in the same building. Housekeeping was attentive to our rooms and directions. WiFi was sporadic as we were constantly getting kicked off or got the message “unable to join.” In the future, I’d pass on staying here.
- Mehmet (6/5): - Otelin içerisi olması gereken daha tenhaydı, neredeyse terk edilmiş gibi. Oda temiz, yataklar ise rahattı.
- Verified traveler (4/5): Hotel sans intérêt et hors de prix - Service nul et très cher pour ce que c’est niveau prix de la chambre et prix du restaurant, le buffet est médiocre. Il faut payer en plus au petit déjeuner pour avoir des œufs aux plats. La Turquie est devenu un pays de luxe avec l’inflation récente, je connais très bien le pays, je déconseille tout simplement de s’y rendre. Les arnaques sont légions (taxis, commerces etc …). Le jeu est aujourd’hui de plumer les étrangers.
- Abdulaziz (2/5): Tavsiye edilecek bir yer değil. - Gece giriş yaptım herhangi bir bilgilendirme yapılmadı sigara içilebilen oda tercihimdi soruşmadı bile oda halıları ya kirden rengi değişmiş yada ben yanışdım.Banyoda ayak havlusu yok mini bar bomboş
- Waileong (8/5): - Okay
- Theresa (8/5): - Gutes Hotel. Schöne Zimmer. Freundliches und kompetentes Personal.
- Suresh (6/5): - Water pressure in the showers were low. Could not get an invoice from the Chinese restaurant located inside the hotel.
- Mou (4/5): - Stuff attitude is bad
- loic (10/5): - the staff are not very proffessional
- sezgin (10/5): - herşey çok güzeldi
- Youngsam (6/5): - Not quiet and not clear.
- Mustafa Kemal (6/5): - Otele giriste kahvalti dahil rezervasyonumuz ait bilgi kagidi elimizde olduğu halde bekletildik. ertesi gun tekrar gorustunuz mu diye bize bilgi sordular. Hotels com dan kiminle iletisim kurabiliriz ki. Otel de resepsiyonda yine bekletildik. Kahvalti dahil konakladik. Temizlik iyi sayilir.
- Salahuddin (2/5): - Staff is not helpful, Place is not clean, no iron in room
- Dave (10/5): - the view was spectacular arranging trips was easy food was excellent
- Hakkı (2/5): olmaz böyle bi otel - Bu otel hakkında iyi şeyler söyleyemeyeceğim. Sözde 5 Yıldızlı Otelde kalıyoruz kahvaltı hariç seçim yapmışız yanlışlıkla ve faturamıza bedeli yazınız diyoruz kabul etmiyorlar. Önce ödememiz gerekiyormuş 50.00TL Kahvaltı ücreti için ödemeden kaçacağız sanki :) Müşteriye hizmet sıfır. Asla bir daha tercih etmem.5 Yıldızı Sökün ve istediğiniz gibi davranın bence
- Momo (10/5): Very good hotel - Nicely decorated and very comfortable a great hotel
- Zhelyo (8/5): - The shuttle bus didn’t show up on the airport. You better call the hotel in advance just in case to be sure you will not going to wait 2 hours
- Mustafa (10/5): Temiz - temiz guzel bir otel , kahvaltısı guzel , tavsiye edilir
- hashim (10/5): يستاهل زيارة اخرى - فندق فخم وسعره جداً مناسب
- Verified traveler (6/5): Doesn't take credit cards at check in - This hotel does not take a credit card at check in. As an international traveler that was difficult. The room was clean and okay. Shuttle service only runs every two hours to the airport.
- Veysel (4/5): Otel hizmeti - Otel de müşteriye ilği yok,otoprak’ta otele çıkışla alakalı hiç bir yönlendirme levhaları yok.oda’da recepsion ve diğer oda hizmet numaraları için bilği kitapçığı yok,oda temizlenmiş,televizyon kumandası yok,kumanda eksikliğini bildirmek için recepsiona inmek zorunda kaldım !
- ERDEM (8/5): Yarımdan tama doğru - Odayı aldığımda birçok eksik olduğunu farkettim. O sırada katta bulunan görevliler eksiklerin tamamlanmasında çok yardımcı oldular. Kendilerine teşekkür ediyorum.
- Ercan (2/5): Sakin ama sakin gitmeyin - Cok kotuydu hizmet kimse kimseyle ilgilenmiyordu
- Mustafa Hakan (10/5): - Otel mükemmel servis güzel, otelin tabelası olmadığı için taksi baya bir zorlandı bulmakta. Oteli arayıp yardım istedik. Oysa uzaktan görünen tabel aile birde yoldan girişe işaret konulabilirdi.
- Ahmet (2/5): - Otel kesinlikle Mercure satandartlarında değil. 2 defa belirtmeme rağmen diş traş seti getirilmedi. Havuz spa var diye satıyorlar ama şaka gibi yan otele gönderiyorlar. Telefonu çalışan oda bulmak imkansiza yakın. Resepsiyon bir kişi ve ilgisiz. Kesinlikle zincir otel diye gelinmemeli. İsme aldanmayın ilk ve son konaklamam oldu burada.
- Murat (10/5): - Gece yarısı varmamiza rağmen ari bey her konuda inanılmaz bir misafirperverlik sergiledi.. Ertesi gün aynı şekilde mükemmel bir Sabah kahvaltısı aldık.. herşey dört dörtlük.. Tekrardan teşekkürler..
- SEVIM AYSEGUL (4/5): Olumsuz bir konaklamaydı - Karşılama güzeldi fakat beklentim yüksekti sanırım istediğim gibi olmadı Yastık kılıfları lekeliydi Kapalı havuz konforlu değil soyunma odası hele çok vasattı 2 kişilik oda istedim ama ek yatak vardı kaldırılmamıştı tıkış tıkış bir durumdaydı duş başlığı sorunluydu sıcak su sorunu yaşadım kahvaltı büyük bir handikaptı temiz bir masa bulamadık biraz temizlediler tam oturduk hadi kalkın yemek hazırlığı var hiç güzel değildi
- Verified traveler (8/5): Havaalanı servisi 24 saat değil - Herşey çok güzeldi ama 24 saat havaalanı servisi ne yazıkki doğru değilmiş akşam 22.30 da bitiyormuş bir saate yakın taksi beklemek zorunda kaldım. Oteli arayıp bana bir taksi gönderin dediğimde ne yazıkki gönderemeyiz dediler. Bence sitede doğru bilgi vermeliydiler
- Verified traveler (4/5): 이름 때문에 고평가된 호텔 - 위치가 좋지 않습니다. 비행기 소리가 납니다. 청소 상태도 별로 입니다. 냄새까지 납니다. 공항 손님들 뿐인지 호텔 분위기가 썰렁 합니다. 크고 넓기는 합니다.
- Gary (6/5): 5 star rating is pushing it! - Decent hotel but just impossible to connect to WiFi. Went to reception, they took about 5 minutes trying to get me connected, it eventually did but immediately cut off the minute I walked away from the reception. The room had no WiFi reception at alI even thought they kept telling me it should work, in this day & age the internet is vital for most guests. I specifically reserved a smoking room but had to order an ash tray and waited almost 30 mins to get one to room, surely in a smoking room something so basic as an ash tray should already be there!
- Ugur (2/5): Miserabel. Keine 5 Sterne wert!!! - Superior Suite gebucht und ein Zimmer mit einem Sessel und Schreibtsich bekommen. Absolut katastrophales Zimmer welches komplett zusammen gebastelt war. Offene Steckdosen, Installationskabel liegen unter dem Sessel. Klartext: Ich werde nie wieder Mercure Airport buchen und es auch niemandem mehr empfehlen.
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