Cerro Atlantico by Umbral

Location: Rua Fernão Magalhaes, Cerro Alagoa, Albufeira, pt

Star Rating: 7.1 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Non-smoking rooms
• Swimming pool
• Terrace
• Family rooms
• Non-smoking throughout
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Key access
• Access to nearby outdoor pool
• Exercise/lap pool
• Swimming nearby

Rooms Available

• One-Bedroom Apartment

  This spacious apartment is consisted of of 1 living room, 1 separate bedroom and 1 bathroom with a bath and a bidet. In the fully equipped kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Featuring a balcony, this apartment also offers a seating area, a dining area and a flat-screen TV with cable channels. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Dining area
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Sofa bed
  • Trash cans
  • Cots
  • Fire extinguisher
  • Key access

• Studio

  Guests can make meals in the kitchenette that features a stovetop, a refrigerator, kitchenware and a microwave. This apartment is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony.

  Max Occupancy: 2 (2 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Dining area
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Trash cans
  • Cots
  • Mobile hotspot device
  • Fire extinguisher
  • Key access

• Two-Bedroom Apartment

  This spacious apartment comes with 1 living room, 2 separate bedrooms and 1 bathroom with a bath and a bidet. In the well-fitted kitchenette, guests will find a stovetop, a refrigerator, kitchenware and a microwave. Boasting a balcony, this apartment also features a seating area, a dining area and a flat-screen TV with cable channels. The unit has 4 beds.

  Max Occupancy: 6 (6 Adults)

  • TV
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Dining area
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Bidet
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Sofa bed
  • Trash cans
  • Cots
  • Fire extinguisher
  • Key access

• One-Bedroom Apartment

  This apartment features a private bathroom, and a wardrobe. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Private bathroom
  • Wardrobe or closet
  • Trash cans

Guest Reviews

• eme (9/5): Bon rapport qualité prix - Le linge de lit et de toilette sentait extrêmement bon. Le rapport qualité prix imbattable
• Jackie (7/5): - L'emplacement Le fait de ne pas avoir la possibilité d'ouvrir la porte fenêtre du salon
• Sian (10/5): -
• Akira (9/5): Amazing stay with room for improvement - Given the location and duration of stay, it was extremely affordable. The apartment was set in an enclosed space with a pool and away from any main roads. We were given all the basic amenities for a 5 day stay such as kitchen utensils for cooking, cutlery, towels, cleaning tools, a clothesline, etc. The natural light was great in the living room and bedroom, with shutters that allowed us to air out the space while still feeling safe. Regardless, it was a really pleasant stay, with respectable neighbours and quiet streets. We were positively surprised by our apartment being fully cleaned on the 3rd day of our stay, clean stove, washed dishes, made beds, new towels and trash taken out! Commendable job. The only aspects worth pointing out was the staff which, although I understand the interactions are not the same as when staying at a hotel, could have been slightly more personal and welcoming. Additionally, although I was very pleased with our apartment being cleaned, we were not warned the cleaning crew would go into the apartment while we were out. It would have been nice to be given a heads up. Lastly, the air conditioning wasn't great at refreshing the room and there was no fan, so I woke up sweaty most nights, and the shower curtain was oddly short in size so we needed to be rather careful when showering.
• Galilee (10/5): -
• Connor (9/5): -
• Pigliapoco (10/5): -
• Clare (8/5): - Good location, apartments are nice Nothing; it was all fine
• Mário (8/5): -
• Gail (6/5): - The accommodation was basic but spotlessly clean. It was, for the price, really good value. But ok if you just want somewhere to sleep and out all day and night. The bed was really comfortable but the settee was not comfortable enough to sit on for long. We were only there for 1 night but it suited us and what we wanted. For a longer stay would suit youngsters who only wanted somewhere to sleep. The arrangement for getting into the apartment was not good. The numbers booking.com gave us - there was no answer. Luckily just as we were on the phone to booking.co the cleaners arrived and gave us a different number that worked
• Wayne (7/5): Great location could do with a face lift but you pay for what you get - Location was great very close to the old town which is what we wanted. Check in was slow as the hotel did not have any one on reception and had to wait a long time for him to arrive.
• Sara (8/5): - Espaçoso, cozinha, piscina, boa localização! WC sem qualquer tipo de arejamento.
• James (9/5): -
• Associação Karaté Açores (5/5): Uma boa opção se contatarem e verificarem tudo antes do funcionário abandonar as instalações. - Os apartamentos são muito bem equipados, amplos e com toalhas e toda a higiene pessoal necessária. A piscina é excelente e muito agradável. O facto de termos de contactar alguém para entregar as chaves e resolver os problemas. Os códigos não estavam certos de alguns apartamentos. Não ter ninguém 24h no local para controlar e ajudar. Terem falhado na atribuição de um dos apartamentos, apesar de terem resolvido no dia seguinte e devolvido prontamente o dinheiro.
• Manjinder (4/5): -
• Bromilow (8/5): -
• Andrew (10/5): -
• Valquiria (10/5): - Praticidade do chekin , comodidade e principalmente a localização que é ótima
• Shreya (10/5): -
• Do Carmo (10/5): - Tudo muito organizado
• João Coelho (7/5): -
• newman (10/5): -
• Oksana (4/5): Підійде для невибагливих на 1 ніч. - Розташування, великі апартаменти Досить старі апартаменти, старий ремонт і меблі. Їхня політика щодо депозиту. 200 євро. Якщо платите картою, то повернення через 10 днів. Цікаво, якщо не повернуть, то як вимагати повернення. Якщо готівкою, то забирати потрібно в іншому готелі. Цікаво як вони у іншому готелі мають знати, чи все ок в апартаментах після мого виселення, щоб повернути депозит. Якось все заплутано, дивно, не факт що повернуть. Ми посваритися півгодини, що їх депозит це повна дурна і поселилися без депозиту, але вважайте. На це. Загалом, за таку ціну я нормальні апартаменти, але дуже старі. Хоча усе чисто, і посуд , і постіль, і ванна кімната.
• Declan (1/5): - No staff ever at reception We never received our deposits back for leaving rubbish inside bags Pool was under maintenance but failed to mention it Make you travel 20 minutes from the hotel to check out or refuse to pay any deposit back
• RAFAEL (4/5): nadie atiende. bien ubicado. - ubicacion no hubo nadie que atendiera ningún problema que ocurriera
• El badaoui (6/5): -
• Kimberley (3/5): Do not stay with children ! - The location is perfect As a family with children we wasn’t notified that the pool was under maintenance so had no pool for the full week, the property was also full of big groups of young guests that was very noisy until 3/4am
• Ballerini (9/5): Consigliatissimo - Appartamento perfetto per le nostre necessità, con vista senza fiato sull'oceano.
• Fadiba (1/5): Serviço checking e localização do quarto péssimo - Não aplicável Serviços, estavam nas obras logo no quarto da minha porta
• Gonzalez (7/5): - La ubicación Está algo anticuado,un lavadito de cara y sería perfecto....y ya no tendrías q andar llamando para q te arreglen las averías,pero a pesar de eso todo bien
• Beth (1/5): Awful stay - Apartment was quite big Shocking from the moment we tried to check in. No one at reception, they expect you to call a phone number and wait for a WhatsApp message to send your bank details and passport to so they will send you your room number and code to get in. Very sketchy and there is no one to actually speak to, they just said ‘someone will be there soon’ and no one ever turns up! Beds were really uncomfortable, maintenance constantly going on and pool was out of use when we stayed. Shower pressure was good but it’s either hot or cold, no inbetween! Wouldn’t recommend and wouldn’t come back.
• Patricia (3/5): Não recomendo - Localização Nao ter talheres suficientes Não tem agua quente para todos Não tem atendimento ao cliente
• Aguirre (10/5): Linda - Muy lindo el departamento, súper cómodo y limpio, la ubicación muy buena, cerca de la playa Que no haya recepción, era todo por llamada y habían muchos números para comunicarse y algunos no atendían o no respondían los mensajes
• Amelia (6/5): - The room was a great room. No pool. Had to wait 2 hours to check in because “they were busy”. Couldn’t check in until 6pm and had to wait in the lobby for two hours.
• Yaroslav (8/5): -
• Ronailson (10/5): -
• Martins (8/5): -
• Diana (6/5): - Very cheap Very disappointing experience. The check-in process was extremely poorly managed. Initially, we were told via Booking that check-in would be as stated in the reservation. However, on the day of our arrival, we were contacted on WhatsApp and informed of additional restrictions that had not been mentioned in the booking, including a dinner break between 20:00 and 21:30. When we informed them we would arrive at 16:00 (the start of check-in), we were told this was not possible. We then adjusted to 19:30 in an effort to accommodate them, but this was also refused. Despite the lack of clear information beforehand, we repeatedly changed our plans to fit their availability. Communication was very poor throughout — over the course of 6 hours, they replied only a few times, mainly to say that none of our proposed times worked for them, and then left us on read without any further response. Upon arrival, we were unable to reach anyone despite calling continuously. When someone finally answered, we were told they would come immediately, yet we had to wait an additional 30 minutes — nearly one hour in total before anyone arrived. The apartment was booked for 6 people, yet only 2 rolls of toilet paper were provided, and when we asked for more, we were told that no additional supplies would be given. Additionally, the hot water ran out before all of us could take a shower, which is unacceptable for an accommodation advertised for 6 guests — especially in a beach location where it is reasonable to expect that everyone will want to shower imediatly after getting home. Overall, the service was unprofessional, poorly organized, and did not meet basic expectations. Would only recommend for the price.
• Elisabete Cristina (4/5): -
• Nuno (7/5): -
• lisa (8/5): Don’t read the negative reviews - this apartment was such good value for money obviously if you are expecting a 5star ho - Excellent location Nothing
• Maria Eduarda Dos Santos (10/5): - Estar no centro , ser muito aconchegante e tranquila
• Volodymyr Chernyavskyy (8/5): -
• Luis (8/5): - Boa localização
• Nicole (3/5): Wouldn't stay again unless improvements are made - The location and size of apartment The air con remote didnt work The TV didnt work The bidet drain was blocked There were stains on the sofa and debris under the bed The pool area was a building site We were asked to confirm check in time, I said 2-3pm. When I arrived I called the numbers provided numerous times without an answer and then eventually was told someone would arrive at 3pm to let us know whether or not we could check in. So I waited just to find out whether it was possible and no one showed up. I was left sitting on the steps outside in the cold and rain with barely any phone battery for nearly an hour until another guest eventually let me into the lobby where I could wait. They expressed to me that they also had the same frustration when they arrived. Eventually someone called again after 3pm to say they were 20 minutes away. Only at this point I got an email to say my earlier check in time was rejected - whats the point in rejecting it an hour after the requested time? It would be helpful to know in advance. I feel the communication from staff should be much clearer, particularly as there's no receptionist on duty or an accessible lobby for guests to wait in or leave their bags if the main door is locked. I wouldn't stay again :(
• Beatriz Pineda Alonso (8/5): - Amplitud del apartamento No informaron no había piscina
• Carlos Lisandro (1/5): Horrible - UNA ESTAFA! Llegamos y nos encontramos que estaba todo el establecimiento en construcción, sin pileta todo sucio y ruidoso. La verdad que no cumplen con la foto y no es el lugar que dicen ser. Los colchones son viejos y de goma espuma. No sé comunican con el huésped ni les importa lo que pagues, te brindarán el servicio que ellos quieren. Realmente hay miles de opciones más viables y con mejor calidad precio que está en albufeira. Ni se gasten en alquilar este lugar, puede arruinarles las vacaciones
• Elin (9/5): - Bra läge, bra städat och bra planlösning. Mycket bra pris och jag vill boka igen. Svårt att checka in. Blev problem i kommunikationen. Städerskan fick ringa och berätta att vi väntade på personal. Hade ringt tidigare på dagen och skickat sms om att vi ville checka in kl 16. Saknades skärbräda och större kniv. Köket var trasigt i lådor och hyllor i kylen men fungerade bra för oss.
• Ana (1/5): Nunca mais. Pior experiência da minha vida. Ninguém aparece para nos entregar as chaves, cancelaram a reserva da segunda - Nada, não apareceu ninguém para nos entregar as chaves e não devolveram o dinheiro. São vigaristas Cuidado. Ninguém aparece para entregar as chaves do alojamento e não há reembolso. Nunca me aconteceu tal coisa visto que reservei pela booking e os responsáveis pelo alojamento comunicavam pelo WhatsApp.
• Joao (8/5): - Fui incomodado por um hóspede às 3 da manhã
• Roy (2/5): -
• Raimundo (10/5): - Estadia muito boa Nada
• Mari Carmen (1/5): ESTAFA , NOS DEJARON TIRADAS - ESTAFA !!! Nos dejaron tiradas , no respondieron mensajes ni llamadas , más de dos horas esperando que nos recibieran en el alojamiento , se hizo de noche , con frío y no apareció nadie , ni siquiera contestaron a nuestras más de 100 llamadas desesperadas , nos vimos en la calle , de noche y tuvimos que buscar otra opción de última hora . Son los mismos que Edifício Sequeira , alojamiento local . No entréis en el engaño de precios bajos , no merece la pena pasar el mal rato que pasamos nosotras , sin saber qué hacer . Hay opciones muy parecidas en precio y situación , que son de fiar . Haced caso a los comentarios , lo pasamos fatal y fue una muy mala experiencia . Estafa
• Rodrigo (7/5): -
• Harjinder (1/5): - Not good
• Ana Margarida (5/5): - Perto da localização para onde eu ia Não ter os eletrodomésticos todos necessários para confecção de refeição (varinha mágica)
• Narayan (10/5): - Nice and cleen . I enjoued stay
• Ilda (8/5): - basicamente de tudo Do barulho dos vizinhos de cima
• Abdessamad (5/5): - Emplacement Personnel Check in et check out compliqué
• Edivania (10/5): -
• Deepak (10/5): -
• Renato (4/5): - Tempo de espera pelo check-in. 50min de espera com a desculpa de troca de turnos. Estando o estabelecimento avisado da hora da chegada
• Seco (6/5): -
• Freitas (10/5): Top - De tudo Gostei de tudo
• Rosalind (3/5): -
• Lhassan (10/5): -
• Ringo (7/5): -
• Filipe (8/5): -
• Anastasia (10/5): -
• Kaur (7/5): -
• Joao (9/5): -
• Cronin (10/5): Great value - Great place very near beach
• Maricot (5/5): Bien situé, quartier sécurisé et calme - Lit propre et confortable, chambre avec beaucoup de chaînes mais c’était en portugais. Il y avait une seule chaîne française. La cuisine est bien équipée mais je ne l’ai pas du tout utilisé sauf le frigo. L’appartement était propre. L’hôtel est quand même située Lidl, des restaurants a proximités, la vieille ville est à 17min à pied. C’est sécurisé et calme. La chambre et salle de bain n’ont pas de verrou. Attention la piscine n’est pas ouverte en période d’hiver, ça n’a pas été indiqué. Il n y a jamais personne à l’accueil il faut toujours les contacter s’il y’a un problème, et attendre un peu que quelqu’un réponde et vienne sur place. Il faut bien lire dans les conditions, l’hôtel fait un empreint bancaire d’une centaine d’€, c’est en quelque sorte pour sécuriser les affaires et meubles au cas nous cassons, abîmons des trucs. Je n’ai jamais eu de retour en répondant à leur message Booking, où j’avais indiqué mon heure d’arrivée, heureusement que je suis arrivée en journée.
• Sérgio (9/5): -
• Finbarr (8/5): Property is great really not a lot of noise so quite comfortable to sleep with air conditioning on if need overall very - It’s close to old town and shops two minutes away Front door bangs a lot when opened and closed easy fix this
• Krishan (6/5): - Location and space The staff should really get a lesson in hospitality
• Jane (10/5): We went out every night for party - Everything is perfect Honestly i am happy with everything
• Stuart (9/5): -
• Kim (2/5): - Schlechter Service, schlechte Ausstattung und nicht sauber
• Cornelius (10/5): Idyllic - This is our 5th visit back. We love this place Nothing 😀
• Siham.fariq@gmail.com (10/5): -
• André (1/5): - Emplacement du logement Appartement vétuste sale
• Sandrine (9/5): -
• Tiago (1/5): -
• Aymen (7/5): - The staff was really good No cleaners at all
• Brian (2/5): -
• Pawel (3/5): Szukałam noclegu na ostatniã chwile, tanio I dla 5 osob, ten hotel trafił sie jako pierwszy! - Personal na recepcji bardzo przyjazny oraz pomocny, spedzilismy tu tylko jedna noc wiec nawet nie pobrano od nas depozytu. Lokalizacja calkiem wporzadku, blisko do plazy oraz centrum. Pokoje dosc spore. W apartamencie smiedzialo starym wilgotnym modem, "zapach " w łazience był paskudny, czy to z bidetu czy z umywalki, nie wiem! Ale brało na wymioty, jakby nigdy nie używano tam chemii do sprzatania! Generalnie dobre miejsce dla mlodych ktorzy planuja tani wypad, nie zostalabym tam ani dobe więcej.
• Laochra (1/5): - They promised us our deposit back but because we were young lads they though they could scam us. They told us to ring a certain number at 6:15am to check us out and they completely lied. I rang the reception 12 times no answer and they won’t give us our deposit back even thought they promised someone would be there to check us out and give us our deposit The workers
• Rogério (6/5): -
• Andrew (8/5): -
• CONOR (8/5): - Perfect location 👌
• Suraj (10/5): -
• Georges (9/5): Nickel - J’étais en face de la piscine, c’était super. Ras
• Filipa (1/5): - Foi nos solicitado um valor exorbitante de caução e o funcionário super arrogante Paguei e não fiquei neste alojamento fui para o éden villas que foi top. Reclamei e ainda assim a situação não foi resolucionada
• Daniel (10/5): -
• CLAUDIA (8/5): -
• Ângelo (8/5): -
• Cleide (10/5): -
• giovanna (10/5): - Excelente buenísima ubicación, y todo limpio súper recomendable
• Martins (1/5): -

Photos