Ooedo Onsen Monogatari Premium Kaga Maruya
Location: Katayamazuonsen A 2-1, Kaga, jp
Star Rating: 3 Stars
Property Type: Ryokans
About this Property
Luxurious Hot Spring Retreat
Experience the ultimate relaxation at Yukai Resort Premium NEW MARUYA Hotel.
Exquisite Facilities
Indulge in a hot spring bath, enjoy free private parking, and savor delicious meals at the on-site restaurant.
Scenic Views and Recreation
Relax in tatami rooms with lake views, take a dip in the seasonal outdoor pool, and explore the geothermal area with nearby hot springs.
Book now for an unforgettable stay at Yukai Resort Premium NEW MARUYA Hotel!
Policies
Check-in: 03:00 PM - 07:00 PM
Check-out: 11:00 AM
Amenities & Facilities
- Free beach shuttle
- Offsite parking discounted rates available
- Electric bicycle charging station
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Family rooms
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Massage services
- Darts
- Karaoke
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Public Bath
- Fire extinguishers
- Invoice provided
- Smoke alarms
- Key access
- 24-hour security
- Bingo
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Access to nearby outdoor pool
- Self parking (surcharge)
- Free beach shuttle
- Beach umbrellas
- Offsite parking discounted rates available
- Spa tub (surcharge)
- Internet access
- Housekeeping on request
- Exercise/lap pool
- Japanese garden
- Secured parking
- Swimming nearby
- Bicycle-friendly property
- Electric bicycle charging station
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Standard Room
4 Twin Futons
Internet - Free WiFi
Entertainment - LCD television
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, towels, and toothbrushes and toothpaste
Practical - Safe and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Japanese Style Room Without Bath, Non-Smoking
4 Twin Futons
Internet - Free WiFi
Entertainment - LCD television
Food & Drink - Refrigerator, coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, towels, and toothbrushes and toothpaste
Practical - Safe and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Japanese Modern Room of 10 Tatami-mats with Open-air Bath (No View), Non-Smoking
2 Twin Beds
Internet - Free WiFi
Entertainment - LCD television
Food & Drink - Refrigerator and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, towels, and toothbrushes and toothpaste
Practical - Safe and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Japanese Western Style Room with Bath, Non-Smoking
2 Twin Beds and 4 Twin Futons
Internet - Free WiFi
Entertainment - LCD television
Food & Drink - Refrigerator and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, towels, and toothbrushes and toothpaste
Practical - Safe and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Japanese Modern Room of 12 Tatami-mats with Open-air Bath (No View), Non-Smoking
2 Twin Beds and 1 Twin Murphy Bed
Internet - Free WiFi
Entertainment - LCD television
Food & Drink - Refrigerator and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, towels, and toothbrushes and toothpaste
Practical - Safe and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Japanese-style room without bath, Non-Smoking
2 Twin Beds and 1 Twin Sofa Bed
Internet - Free WiFi
Entertainment - LCD television
Food & Drink - Refrigerator and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, towels, and toothbrushes and toothpaste
Practical - Safe and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Japanese Style Room with 2 Rooms and Bath, Non-Smoking
7 Twin Futons
Internet - Free WiFi
Entertainment - LCD television
Food & Drink - Refrigerator and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, slippers, towels, and toothbrushes and toothpaste
Practical - Safe and laptop workspace
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 7 (7 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Daily housekeeping
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Japanese-Style-Room(No View) - Indoor Bath - Non-Smoking
The spacious family room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The family room offers a safe deposit box, an electric kettle, yukata, heating, as well as a flat-screen TV. The unit has 7 futons.
Max Occupancy: 7 (7 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Superior Japanese-Style-Room 2 spaces inside - Indoor Bath - Non-Smoking
The spacious family room provides air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The family room offers a flat-screen TV, a safe deposit box, an electric kettle, yukata as well as lake views. The unit offers 7 futons.
Max Occupancy: 7 (7 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Superior Japanese-Western-Style-Room - Indoor Bath - Non-Smoking
The spacious twin room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds and 4 futons.
Max Occupancy: 6 (6 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
JuniorSuite Japanese-Style-Room - Indoor Bath - Non-Smoking
The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV, tatami, a safe deposit box, an electric kettle as well as lake views. The unit offers 10 futons.
Max Occupancy: 10 (10 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Suite Japanese-Style-Room - Indoor Bath - Non-Smoking
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The air-conditioned suite features a flat-screen TV, tatami, a safe deposit box, an electric kettle as well as lake views. The unit has 12 futons.
Max Occupancy: 12 (12 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Japanese-Style Twin Bed Room - Shared Bathroom - Non-Smoking
The twin room offers yukata, heating, as well as a shared bathroom featuring slippers. The spacious air-conditioned twin room provides a flat-screen TV, tatami, a safe deposit box, an electric kettle as well as lake views. The unit offers 3 beds.
Max Occupancy: 3 (3 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Japanese-Style Room With Bathroom
The spacious family room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The family room features a safe deposit box, an electric kettle, yukata, heating, as well as a flat-screen TV. The unit offers 7 futons.
Max Occupancy: 7 (7 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Japanese-Style Room - Lake View
The air-conditioned quadruple room provides a flat-screen TV, tatami, a safe deposit box, an electric kettle as well as lake views. The unit offers 4 futons.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Japanese-Style Tennokaku Room With Bathroom - Lake View
The quadruple room provides air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The quadruple room offers a safe deposit box, an electric kettle, yukata, a flat-screen TV, as well as lake views. The unit offers 4 futons.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Japanese-Style Room With Bathroom - Lake View
The spacious quadruple room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The quadruple room provides a flat-screen TV, a safe deposit box, an electric kettle, yukata as well as lake views. The unit offers 4 futons.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Japanese-Style Family Room With Bathroom - Lake View
The spacious family room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The family room provides a safe deposit box, an electric kettle, yukata, a flat-screen TV, as well as lake views. The unit offers 5 futons.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Superior Japanese-Style Room With Bathroom
The spacious family room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The family room provides a safe deposit box, an electric kettle, yukata, a flat-screen TV, as well as lake views. The unit has 7 futons.
Max Occupancy: 7 (7 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Superior Family Room With Tatami Area And Bathroom (5 Adults) - Lake View
The spacious family room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed and 4 futons.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Superior Family Room With Tatami Area And Bathroom (6 Adults) - Lake View
The spacious family room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The family room provides a flat-screen TV, a safe deposit box, an electric kettle, yukata as well as lake views. The unit offers 2 beds and 4 futons.
Max Occupancy: 6 (6 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Japanese-Style Room
The family room provides yukata, heating, as well as a shared bathroom boasting slippers. The air-conditioned family room offers a flat-screen TV, tatami, a safe deposit box, an electric kettle as well as lake views. The unit has 4 futons.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Superior Japanese-Western-Style-Room(4th Floor) - Indoor Bath - Non-Smoking
The spacious twin room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The twin room provides a flat-screen TV, a safe deposit box, an electric kettle, yukata as well as lake views. The unit has 2 beds and 4 futons.
Max Occupancy: 6 (6 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Japanese-Style-Room - Indoor Bath - Non-Smoking
The spacious family room provides air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The unit offers 5 futons.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Japanese-Style Room
The family room features air conditioning, tatami, as well as a private bathroom boasting a bath and a shower. The family room provides a safe deposit box, an electric kettle, yukata, a flat-screen TV, as well as lake views. The unit has 4 futons.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Private bathroom
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
-
Standard Japanese-Style Twin Beds Room - Indoor Bath - Non-Smoking
Offering free toiletries, this twin room includes a shared bathroom with a bath, a shower and slippers. The spacious air-conditioned twin room offers a flat-screen TV, tatami, a safe deposit box, an electric kettle as well as lake views. The unit offers 3 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Refrigerator
- Toilet
- Heating
- Slippers
- Electric kettle
- Toilet paper
- Trash cans
- Shampoo
- Body soap
- Yukata
- Smoke alarm
- Key access
- Tatami (traditional Japanese flooring)
Guest Reviews
- Ｅｔｓｕｙｏ (3/5): 次は無いな。 - フロントの女性のスタッフさんの感じの良さ。 何かと不衛生。 独特な匂い。 ビュッフェがさほど美味しくない。
- Guest (8/5): 大満足 - ラウンジで、ドリンク飲み放題で、ビールやワイン、梅酒まであり大満足でした。 食事も、品数多くどれも美味しかった 特になし
- Guest (8/5): サイコー!! - 飲み物が飲み放題だったところと、卓球、カラオケ、プールが無料で使えるところがすごく良かった！ 隅々のところの汚れが少し気になった。
- Guest (7/5): 良かった！ - 食事全般に良かった。 ４０６号室の入り口ドアが途中で閉まらない。（手で押してしまる）
- さーや (8/5): -
- Peter (10/5): Exceptional - Large room. Good onsen. Free drinks in the afternoon. Good buffet breakfast and dinner. Onsen closes at 10 am. Would be nice to have it open longer so as you can wake up later have your breakfast and then use the onsen.
- ?? (4/5): - 食事はとても良かったです。 部屋のエアコンの吹き出し口や部屋の目につくところにホコリがあり残念でした。
- Atthaporn (9/5): Superb -
- ひであき (8/5): - プール目的で夏休みの中学生の子供たちを連れて行きました。正直期待せずに伺いましたが、さすが北陸のホテル。立派でした。プールは9時から17時までとの事で、早めに到着してプール、温泉を利用させて頂き、翌日もチェックアウトが12時なので、翌朝もプールに入れました。気になったのはレストランでの箸やフォークナイフが濡れていたり、水滴が乾いた染みが沢山あったのがマイナス点。比較的満足でした。
- Verified traveler (8/5): リーズナブルに楽しめました - 一人で利用させていただきました。ホテルの方の対応はとても親切で、気持ちよく過ごせました。周囲にはあまり観光名所はなかったですが、ホテルの中にカラオケもありゆっくり楽しく過ごせました。
- fumhiro (2/5): - 女性のフロントマン
- Verified traveler (10/5): - 浴場、レストランと感染予防対策がしっかりされており安心して利用できた。ただ、レストランの目玉商品、イベント料理で調理して出していただく料理の提供が遅く、楽しめなかったのは残念
- Verified traveler (8/5): - すごく広くて温泉も最高でした〜！ ゲームもできて、旅館ってかんじがよかったのですが 窓の外に虫がいっぱい。 変な虫や 蜘蛛、、 それが少し苦手な私からしたらゲンナリしました、、
- kazuma (10/5): また利用したいお宿です - バイキング形式の朝夕食でしたが、種類が豊富で大満足でした。部屋も綺麗で落ち着いた雰囲気でとても良かったです。
- YOSHIKI (6/5): - 部屋は清潔で、部屋からの眺めが素晴らしかったです。
- KOJI (6/5): リーズナブルなホテル - 料金が安いので仕方がないのかもしれませんが、バイキング料理の内容が良くありません。 部屋は広い所を利用させて頂きました。 小松空港に近い（自家用車利用）ので、また利用させてもらいます。
- Verified traveler (2/5): 湯快リゾートグループは全てお勧めしません - 湯快リゾートグループは利用しない方がいいですよ。 設備が古い、ご飯が美味しくないことは安いので仕方ないと思いますが、お客さまへのおもてなしの精神が全くありません。 従業員の態度が悪過ぎて、不快になる滞在でした。 9月22日(火)14:45加賀温泉駅発の送迎バスで置いて行かれました。 また、同時刻に山中山代温泉方面の送迎を行うバス運転手がさらに酷い。予約したバスに置いていかれて困っている私に、電話で対応したフリをして、私に「ここは駐車場で危険なのであちらでお待ちください」と私を遠のけておいて、自分のバスを発車させ去って行きました。 お客さまに嘘をついて何もない駅で一人で待たせる、ありえない対応を受けたのですが、送迎バス運転手からの謝罪や、当人の処分、当人への教育はないのでしょうか。 ホテル到着後、ホテル側から事情聴取が行われた上で、謝罪と再発防止策の提示があると思っていたが何もありません。 本件を問題視しておらず、再発防止する気がないようです。 お客さま商売をやっていて、お客さまとのトラブルに対して「何もしない」ということはありえないと思います。 なぜこのようなことが起こったのか、誰のミスなのかははっきりさせないと、また他のお客さまを不快にさせてしまうと思います。 バスの予約変更を受けたオペレーターがその先どのような手順でホテル運転手に変更を伝えるのか知らないのですが、誰かが何かミスをした結果お客さまを不快にさせたことは明らかです。 そして、本件のミスに関わらず、私にあり得ない失礼な態度を取った山中・山代温泉方面の運転手は、サービス業に従事しているorしていないに関わらず、人として最低なことをしているので、処分あるいはお客さま対応に関する徹底的な再教育が必要だと思います。 次の3点について組織として対応が必要だと思いましたので、提言しましたが、宿泊から1週間経っても連絡はありません。 1. 誰のミスでお客さまの置き去りが発生したのか、オペレーターからの伝達に不備があったのか、などの原因調査 2. そのミスは今後どうすれば防げるのか、再発防止策の策定 3. 運転手の処分/指導内容の決定 湯快リゾートグループは二度と使用しません。皆さんもお気をつけください。不快な思いをする可能性が大いにあります。
- RYUJI (8/5): コスパ満足できました。 - 食事も温泉も部屋の広さも満足しました。 唯一、マッサージ機が故障したままだったのが残念でした。お風呂上がりのマッサージ機を楽しみにしていたので。
- YOONHEE (8/5): 가성비 굿 - 온천탕이 넓고 시원해서 좋았습니다. 가성비는 좋은데 아침, 저녁 부페의 메뉴 변동이 없어서 여러날 묶기에는 아쉬웠습니다.
- Koji (6/5): 辛口ですみません - 料金的には普通という評価をさせて頂きました。しかし気になったのは前回、前々回に比べて食事の内容が徐々に悪くなって来ています。 改善の努力が必要です。
- Verified traveler (8/5): フロント対応が良い - 夜遅くでも手際よくチェックインをしてもらえ、気持ちよく宿泊できました。
- Eriko (8/5): 夕食が美味しい宿 - 館内は清潔感がありスタッフの対応も申し分無し、ただへやのトイレは綺麗に掃除されていますが古い独特の尿の匂いがきつく不愉快でした。後はよかった、機会があれば又泊まりたいと思います。
- po yee (6/5): - 服務可以，設施開始舊要修葺，入住當晚房間冇冷氣，但因酒店爆滿。職員亦盡力話可換房間到隔離酒店。而一泊兩食，食物亦好味。整體亦可
- Verified traveler (10/5): Great stay - It is a great stay in Kaga. The room is great and the food is good.
- Chee Keng (8/5): Really value for money Ryokan! - This was my first time to stay in a Ryokan (traditional Japanese inn) and I really like it! The hotel was a bit old but still in good condition. They have indoor & outdoor hotspring pool plus many other facilities for you to enjoy during your stay. Buffet breakfast & dinner both were great too. Free shuttle service available too to pick up from/drop off to Kagaonsen station. Thumb up!
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