Sofitel Kunming

Location: 777 South Huancheng Road Xishan District, Kunming, cn

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Currency exchange
• Private check-in/check-out
• Concierge service
• Evening entertainment
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Electric bicycle charging station
• Vegetarian menu options available

Rooms Available

• Luxury Corner King Room with View

  Guests will have a special experience as this triple room provides a hot tub. The spacious triple room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Junior King Suite with City View and Club Access

  Guests will have a special experience as this suite provides a hot tub. The spacious suite offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Additional toilet
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Luxury Twin Room with Club Access

  Located on floor 45 - 48, the room offers complimentary high speed internet access, 1080P HDTV, selection of international TV channels and HD movies, Bose music system, MyBed™ and 90 degree floor-to-ceiling windows.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Heated pool
  • Pool towels
  • Shallow end
  • Trash cans

• Luxury King Room with City View

  This triple room's standout feature is the hot tub. The spacious triple room offers air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The triple room provides a minibar, a wardrobe, a safe deposit box, an electric kettle, as well as a TV with cable channels. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Luxury King Room with Lake View

  This triple room features a hot tub. The spacious triple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Luxury King Room with Lake View and Club Access

  The hot tub is the standout feature of this triple room. The spacious triple room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The triple room offers a minibar, a wardrobe, a safe deposit box, an electric kettle and a TV with cable channels. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Luxury Twin Room with City View

  This triple room's special feature is the hot tub. The spacious triple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. The triple room offers a minibar, a wardrobe, a safe deposit box, an electric kettle and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Luxury Lake Room with Two Single Beds, Lake View

  This triple room features a hot tub. The spacious triple room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a shower. The triple room offers a minibar, a wardrobe, a safe deposit box, an electric kettle and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Luxury Twin Room with Lake View and Club Millésime Access - High Floor

  This triple room features a hot tub. The spacious triple room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The triple room offers a minibar, a wardrobe, a safe deposit box, an electric kettle, as well as a TV with cable channels. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Superior King Room with Club Access

  This triple room's special feature is the hot tub. Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned triple room provides a TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Superior King Room

  Located on floor 27 - 39, room offers complimentary high speed internet access, 1080P HDTV, selection of international TV channels and HD movies, Bose music system, MyBed™ and floor-to-ceiling windows.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Heated pool
  • Pool towels
  • Shallow end
  • Trash cans

• Prestige Suite with Club Access

  Located on floor 27 - 46, suite offers separated working and living room area. It offers branded bathroom amenities, complimentary high speed internet access, 1080P HDTV, selection of international TV channels and HD movies, Bose music system, MyBed™ and floor-to-ceiling windows.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Luxury King Room

  Located on floor 27 - 39, room offers complimentary high speed internet access, 1080P HDTV, selection of international TV channels and HD movies, Bose music system, MyBed™ and floor-to-ceiling windows.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Heated pool
  • Pool towels
  • Shallow end
  • Trash cans

• Luxury King Room/ Lounge Access

  Located on floor 40 - 48, the room offers complimentary high speed internet access, 1080P HDTV, selection of international TV channels and HD movies, Bose music system, MyBed™ and 90 degree floor-to-ceiling windows.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Heated pool
  • Pool towels
  • Shallow end
  • Trash cans

• Superior Twin Room with Club Access

  This triple room offers a hot tub. Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned triple room provides a TV with cable channels, soundproof walls, a minibar, a wardrobe as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Feather pillow
  • Key card access

• Superior Twin Room

  Located on floor 27 - 39, room offers complimentary high speed internet access, 1080P HDTV, selection of international TV channels and HD movies, Bose music system, MyBed™ and floor-to-ceiling windows.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Heated pool
  • Pool towels
  • Shallow end
  • Trash cans

Guest Reviews

• Laure (9/5): - L’hôtel n’est pas directement vers le centre « touristique » mais il reste très bien placé à seulement 10mn en didi et vous avez vraiment un bon confort. Nous avons eu la chance d’être surclassé, la chambre était très grande et confortable. Le petit déjeuner avec beaucoup de choix (plus limité en sucrée qu’en salée). Nous avons en plus tester le buffet dîner du soir qui était très beau pr un prix plus que raisonnable (équivalent de 35 euros par personne). À l’accueil vous trouverez du personnel parlant un peu anglais et c’est très agréable.
• Sabina (10/5): - Exceptional service, comfortable room, breakfast spread has great variety. Heidi the on-duty manager was very helpful. None
• Liu (8/5): Warm and attentive service with an excellent breakfast made this a very enjoyable stay in Kunming. - This was my first stay at Sofitel Kunming and overall the experience was very pleasant. Although the hotel has been operating for some years and some facilities are not brand new, everything was very clean and well maintained, which did not affect the stay experience at all. Special thanks to Amy at the front desk for her warm and thoughtful service. She handled the check-in process efficiently and patiently, and was always quick to help with any requests. Her attentive service truly made the stay memorable. The breakfast was also excellent, with a wide variety of Chinese and Western dishes, desserts, and fresh fruits. The food quality was great and there were plenty of choices. Overall, the hotel offers very good value for money and the service left a strong impression on me. Some of the facilities and room furnishings show signs of age and are not the newest compared to recently opened luxury hotels, but everything was kept clean and comfortable.
• StephCoh (10/5): Don’t miss - Excellent hôtel À réal 5 stars ! Thé service is amazing especially from Olivia
• Zhiqing (9/5): Comfortable stay in the heart of the city; - Breakfast is a spread of continental breakfast but it is mainly focused on chinese dishes. The egg station is quite hidden and requires poking and asking for it. Lack of bidet, super inconvenient if you are used to one;
• Vanny (7/5): -
• Grace (9/5): -
• Nurlan (1/5): - Everything was good, but my deposit has not been returned yet. Please check and process the refund as soon as possible.
• Nurlan (4/5): -
• Lin Chi (9/5): - Although the decor is a bit dated in today’s standard, the details, materials and efforts to deliver an exquisite hotel experience (marble shower room in a circular shape, curved wooden wall facade etc)are getting hard to see in today’s ROI prioritised world.
• Paul (10/5): Wonderful stay at Sofitel Kunming - Room was comfortable and spacious. Great gym and spa area. Extensive buffet selection. Staff friendly and helpful. Location has easy to access metro.
• Beate (8/5): -
• ieiei2018 (10/5): Sofitel Kunming - One of the best hotels I've ever stayed at — we received an upgraded room and a lovely dinner lounge.
• Guido (9/5): -
• Seaside32282561091 (10/5): Room View is amazing - My stay was great. Room was clean. The view very pretty. breakfast was fresh and yummy. I would like to thank Amy and James at the front office who was giving wonderful service making my last night at Yunnan truly peaceful.
• Lily (10/5): Great stay with good location - Room was big and comfortable. There were adequate amenities too. Staff were friendly and helpful. Metro station is also only 10 min walk away. Nothing
• Seng (6/5): Money is not for value devices . - Receptionist and guards are polite and helpful The breakfast is like local street food and local dishes for three stars local hotel , did not meet the standard of international four stars hotel breakfast standard . The waiters for breakfast do not seem to have proper training . I was leaded to a table and when I return with food , my table was taken by somebody else . Disgusting ! And I did not return to the restaurant for breakfast again during my entire staying
• On Ki Angela (9/5): -
• yongyodart (10/5): Unexpected Place. services was great cleanliness and good hospitalityv - Impressive ,overall I love it
• Lauw (10/5): -
• Daniel (10/5): -
• S3686GBandyt (8/5): Best hospitality and housekeeping also tidy - Hospitality of the concierge are snoop help me lots with transport my luggage to dali. I was very sick he help me managed it well. Lounge people also very kind give me lemon of honey when they saw me I was not feeling well. My cold was turn very bad. Room is goo not as clean as 5/5 but 4/5 kinda of things room size also big. Breakfast also have many varieties
• Chen yp (9/5): - Thanks to receptionist ,Jessica who help us for replacement of.shopping cloth.
• Kiat Ying (8/5): -
• Poeuv (9/5): -
• yu (10/5): Having your breakfast on the top of the hotel is a great thing! - Sofitel brand as always the best and never make me disappointed. Most hotels breakfast wouldn’t be located on top of the building (49 floors). This is highlighted in Kunming. None
• spacesxp (10/5): Perfect stay! - I had a wonderful stay at Sofitel Kunming. The hotel offers stunning views of the city and the rooms are elegant, comfortable, clean and very quiet. The staff were professional and welcoming throughout my stay. One of the highlights was definitely the food. The restaurants offer a great variety of high-quality dishes, and every meal I tried was delicious and beautifully presented. Breakfast had many options, both international and local. Access to the Club lounge was also a fantastic experience. The atmosphere was relaxing, with great views, attentive service, and a nice selection of drinks and snacks during the day and evening. Great value! Overall, Sofitel Kunming combines luxury, great dining, and excellent service. I would definitely stay here again and highly recommend it to anyone visiting Kunming, even for its proximity to the main train station.
• passap0ngv (10/5): The hotel services and facility is top not, with best value for us. - Good food , good service, best value
• Wei (8/5): The view is unbelievable. - The room is huge and the view is fabulous. The location is off from the city center and it was little pricy.
• 253jerriw (10/5): Exceptional Stay at Sofitel hotel Kunming – A True Gem in Yunnan - In February, my husband and I visited Kunming for the first time, and our stay at the Sofitel Kunming left us thoroughly impressed. From the moment we arrived, the hotel exceeded every expectation, blending modern luxury with genuine warmth in a way that felt truly special. The property itself is stunning – the beautifully landscaped gardens, elegant lobby, spacious rooms, good breakfast buffet, and sophisticated dining areas all feel contemporary, airy, and impeccably designed. Everything is thoughtfully appointed, creating an atmosphere of refined comfort throughout. What made our experience even more memorable were the little touches of care. An adorable delivery robot brought items to our room twice – a fun and efficient surprise that delighted us. On our first day, after arriving feeling a bit under the weather from the cold, the kitchen staff kindly sent a warming bowl of ginger tea to our room. It was such a thoughtful gesture that instantly made us feel looked after. Above all, the staff were the heart of this hotel. Everyone – from the front desk and concierge to the doormen and kitchen team – was genuinely kind, attentive, and eager to help. Having lived in the U.S. for over 30 years, we weren’t very familiar with the local area and relied on their assistance for everything from shopping , sightseeing recommendations and directions to setting up rides on the DiDi app. They went above and beyond every time, with patience and warmth. I especially want to recognize a few standout team members: the gracious and beautiful front desk agent Su Rui, her colleague Elina, and the tall, handsome doorman Mr. Ma. (I regret not catching the name of another wonderful young doorman who was equally helpful.) Their sincere friendliness made us feel like valued guests rather than just visitors. For context, we had stayed at the Grand Hyatt Taipei a month earlier – another excellent 5-star property. Yet, when comparing the two, Sofitel Kunming clearly stood out as the superior experience, from the superior room quality and amenities to the outstanding service and breakfast selection. This stay has firmly placed the Sofitel brand at the top of our list for future travels. We can’t recommend Sofitel Kunming highly enough – it’s a standout luxury hotel that delivers heartfelt hospitality alongside beautiful facilities. We’ll definitely return!
• mark (9/5): Almost perfect - Almost everything. Reception staff went out of their way to help us with booking train tickets. Excellent buffet breakfast, though a bit expensive. For a large international hotel, very few staff spoke English. My Chinese is very limited. This led to one breakfast selection being incorrectly delivered to our room. The hotel did kindly withdraw the cost of that meal but I was still disappointed not to receive my breakfast of choice.
• rik312 (10/5): A Great Hotel - Our short stay at the Sofitel Kunming was outstanding. The room was well appointed and the views of the city were breathtaking. I found that service was exceptional. James, the Chief Concierge, was the best! Prior to my stay, he kept in constant contact with me for the various activities I was interested in. He arranged a car to pick me up at the train station and provided the best English speaking tour guide named Pony. Pony guided us throughout the city and made sure we ate some of the local cuisine. I highly recommend this hotel when visiting Kunming.
• Jupiter10009 (10/5): Excellent concierge team - I would like to thank James and his concierge team. They went above and beyond to help us. We had been travelling China for 6 weeks and had sent a bag to Novotel Kunming in anticipation for our last stop in China. Our plans changed slightly and we decided to stay at the Sofitel Kunming. James and his team took charge to contact the Novotel and locate the bag and send it to our room. This was a difficult challenge, as we later found out SFExpress only put the first two letters of my name on the luggage tag! As we had quite a few luggage’s, James and his team also helped to bring our bags down at checkout and load them into the car for us, it was a really great service from the concierge team! The hotel itself, we stayed in a twin room. The room is very large with a great rain shower and bathtub. The Toilet is seperate with its own door, which I like when travelling with someone else. The temperature in the room was a little warm for my liking, but it seems to be common in Chinese hotels during winter. The windows on the lower floors could be opened which provided some relief, and the team provided a fan, but the room stayed a consistent 23 deg Celsius even with the aircon/heater turned off. Ironically, the hallway was actually colder so we would sometimes leave the door open to let in the cooler air. We only stayed 2 nights so it was acceptable but would be good if the hotel management can look into it. 23 degree Celsius for sleeping temperature for more foreigner is too high. And individually controlled system would be better so each guest can choose what is the comfortable temperature for them. Some people run hot (medical conditions, menopause etc) and just need a cooler room.
• Marc (10/5): -
• Dave (8/5): Great stay! - River and city view Professional friend staff Comfortable bed Clean excellent facilities None
• William (10/5): A special thank you to Jessica for being so kind and helpful during our stay! -
• nazurahl (10/5): Comfy stay in Kunming - My stay was truly wonderful. The comfortable and thoughtfully designed accommodation, with its convenient facilities, made the entire experience effortless and relaxing. The bellhop greeted us with genuine warmth and professionalism, handling our luggage and belongings with ease. At breakfast, the attentive waitress, Nancy Wang, anticipated our needs before we even voiced them, ensuring that our morning began on a perfect note. The breakfast spread offered a wide variety of delicious options. I truly appreciated the clear dietary and allergen-friendly selections, which made choosing meals both safe and enjoyable. Overall, this stay exceeded our expectations in every way. We highly recommend it to anyone seeking comfort, great service, and thoughtful hospitality.
• 3chentk (4/5): Love the Hotel. Not the Air - Conditioning. - We love the hotel, NOT the air-conditioning system. Our stay was from 1st to 7th Dec 2025. Things were nicely arranged at this 5-star hotel. However, comfort plays the most important role when it comes to creating a memorable stay. Expectations are high for our stay as it was also to celebrate the wedding anniversary. The positives go to good and quality services provided by reception, and F & B staff. The Managers lead by example. It makes a big difference when we check in, and different restaurants whether for breakfast or dinner. The main issue is the aged ventilation or air conditioning system which has totally spoilt our trip. I should have taken feedback from fellow travelers or folks who stayed here before seriously regarding this issue. My good impression on Accor group properties has taken a toll from now on having stayed at different brands of properties across Asia Pacific over the years. It does not mean previous stays do not have any issues, but not as serious or bad as this. Room assigned has been upgraded to Elite 38th floor. From the 1st night, it's clear that ventilation is having an issue. And the previous guest has opened the bathroom window despite the hotel’s gentle reminder not to do so. When checked temperature display at the thermostat, it showed 25.5 to 26.0 degrees Celsius. No matter how I adjusted it, it just stayed there and continued till the 2nd night. I had contacted the guest service which gotten “an experienced technician” which his suggestion is more on patronizing instead of solving the problem He does not think it’s an issue and not knowing people like me who have basic project management experience (at work). He asked us to consider changing rooms. It’s unbearable and affects our sleep. My wife and I started feeling unwell on the 3rd day onwards due to poor sleep quality caused by the warm temperature in the room. I spoke to the management staff at reception who assisted me before the stay and assured me it would not be an issue. He could have been upfront earlier or hinted even if opening the window may not significantly help in resolving the situation. Hoteliers need to know that not every customer wants to change rooms if things have been done right from the beginning. When you are on a week’s trip, the idea of changing rooms, and not sure if it will work or not, is not funny at all. During our discussion, I requested to have another Panasonic air purifier which helped the situation a bit. Air conditioning needs to always be on, and the housekeeping has been diligently open the window near the worktable. It continued until the day we checked out. Imagine the room is stuffy and warm, how can it not affect the sleep quality? We were in Japan, Korea or Taiwan almost yearly during winter period or like in Kunming. Day 6. We noticed the hotel maintenance team could have done something to the air conditioning when we were out. I contacted the guest service again. This time, a polite technician has explained that when temperature reaches a certain degree Celsius, the warm air or heater function will be on, and can’t be adjusted. I adjusted the thermostat temperature to 23 degrees Celsius, the display shown “heat”. When I turned it down further to 21 degrees Celsius, “cool” was displayed. However, after a few adjustments, the error message is out. The problem is still there. We checked out the next day and will not return.
• sabrina (10/5): Consigliato - Camera spaziosa ben organizzata e pulita. Ricevuto upgrade gratuito molto gradito. Letti comodissimi. Vista fantastica dalla sala colazione al 49° piano. Colazione super! Assolutamente consigliato.
• Daydream07905690315 (10/5): Fantastic experience - We love Sofitel Kunming. The staff are warm and friendly. They have a lovely attitude towards their guests. The room, breakfast and Club Millesime Floor are amazing The sunset views are gorgeous . The free standing bath was so luxurious with bath bombs and bath salts. They even held our luggage (large bags) to enable us to travel through China on the fast trains for three weeks. If we return to China in the future this will be our pick. It's simply the best experience we have had on our four month trip. We will be sad to leave.
• Jon Han (8/5): -
• Duc Phat (10/5): Excellent! - Excellent design and view
• Pimolporn Poomkaew (8/5): -
• Iris (10/5): -
• Iris (10/5): -
• Iris (10/5): -
• Adeline (10/5): Outstanding service by concierge James who help us to retrieve our luggage from the airport and save our trip from disas - Location is close to the train station Beds were too soft
• Laura (9/5): -
• Pimolporn (9/5): -
• gloriakV446UJ (10/5): Hotel with Great View - Apparently it’s the highest building in the city, and view is great. Location is great, steps away from the metro station.
• Magic_Trips_2013 (8/5): So, so... Sofitel - The brand is right, the hotel a little less so. It used to be a "luxury hotel" (for its time), but now it's an "old lady" that deserves a renovation. The so-called "club floor suites" are small, uncomfortable, and with outdated furnishings: only a junior suites. No more. On the "non-club" floors, the suites are renovated, spacious, and refurbished. The Club Millesime is spacious and has a splendid view of the lake. The food is quite good but in limited quantities (not replenished). The wines are Chinese, and the cocktails are watered down by too much ice (even when the ice should be limited: e.g., dry Martinis).
• Vito Rocco (2/5): - My fiends stayed at their room had no hot water. They were put into a room that was not used. Moist with mildew type atmosphere. That room had issues and repairs were done at 2 am. Breakfast was far less than expected, no cheese and far too oily foods! Never again!!!!!!
• Frédéric (8/5): Très bien mais... - Très bon hôtel, un poil vieillissant : personnel d'accueil très sympathique, grande chambre confortable (malgré le lit trop mou). 2 points noirs et incompréhensibles : les vestiaires de la belle piscine intérieure étaient très sales, notamment les douches ; et le service du restaurant Kwee Zeen est catastrophique. Le buffet est magnifique, mais il n'y a pas de réassort. Les stands sont mal tenus, il manque parfois des couverts pour se servir mais surtout, le restaurant est sensé fermer à 21h30, mais cuisiniers comme serveurs commencent à ranger et nettoyer dès 20h... Dommage...
• Mobile66947085837 (10/5): Top class 5 stars hotel in Kunming with Top Lounge team and services - We would like to express our heartfelt gratitude for the wonderful hospitality and excellent service we received during our stay. Every member of the team was kind, professional, and attentive, making our time here truly special, specially to Joyce Wen and her team in Club Millesime. Thank you again for your help. Thank you for making us feel so welcome and for all the small details that made our visit unforgettable. We will cherish the memories and hope to return in the future
• Trek33131208846 (10/5): - Great 5 stars hotel. Very stylish and great views. We have access to the executive Lounge and we want to specially thank Joyce Wen and her team. They are helping us to feel like at home with our little needs. Excellent work and Support by Mrs Joyce.
• rongxue (10/5): - I enjoyed it very much staying here
• JuneNorman (10/5): Amazing experience stay - We checked in Hotel with an infant. our family enjoyed our stay very much. not because the Hotel is new. is because the service is top.. Reception Ms Suri Su has been excellent. She was very calm despite busy. made efforts to fulfil our needs. she remembered our needs after our return from Dali. fantastic! Club lounge Manager Ms Joyce was amazing. we require our infant breast milk to be frozen, she went all out to help us find a freeze in the Hotel to be properly stored. Thank you ladies.♡
• CanadaGogirl (10/5): A very nice hotel - We only stayed here for 2 nights. I have nothing to complain about for the hotel, it met all of my expectations. Check-in was very friendly, I forgot the name of the young lady who checked us in but she was the sweetest. The hotel’s location was good, not far from the old town and you definitely can walk there; we didn’t just because a taxi was cheap and we didn’t have a lot of time. The hotel design was bold, from the lobby to the room, a bit over the top. The bathroom design was one of a kind, the shower had a floor to ceiling window but it had a curtain. The breakfast was served at the club lounge because the main restaurant was under renovation. The selection was quite small, and service staff needed some improvement compared to the front desk. All in all, I would recommend the hotel to others.
• accounting (10/5): - Really nice hotel for the price. Spacious room with nice view. 30mins walk to Nanping St for food and shopping. Only drawback that the hotel allows smoking.it has a strong smoke smell in hallway even on a nonsmoking floor.
• Explorer42609924217 (10/5): Excellent hotel with value of money - Good location, near MTR station. Nice and helpful staff. Room is clean and large, comfortable sleep.
• Sasha (9/5): I enjoyed my stay here. The staff are very helpful, they solve our problems with high efficiency. I will come back again -
• 897than (8/5): Beautiful decorations! - Very nice view to the city at night time. Bathroom is spacious with beautiful bathtub. I was impressed by Lanvin bath collection and Versace Medusa head decoration at lift floor. Door has camera to replace for cat eye. Staffs are very helpful.
• poivron2019 (4/5): Deception - Big deception. In three weeks I've spent time in 4 different hotels in Kunming and I didn't enjoy my stay at the Sofitel mainly for the following reasons: The hotel looks old, very old fashioned. You can see here and there some damages on the desk, bathroom, communal parts etc. It's not due to a lack of maintenance it's just old. The global atmosphere is quiet cold and gloomy. One evening I paid more than 300yuan at the 49 floor for a big dinner alone at the buffet and the food was not worth this price at all. The main thing that pissed me off is that during the checkout I've been noticed to pay more than 100yuan more than the initial price they told me. I was really surprised and asked for explanations. They told me that I used the minibar but I didn't ! After a few minutes of discussion I realise that they make me pay for the bottles of water ! I stayed 3 nights, I must have used maybe 3 or 4 small bottles that cost 2 yuan in any convenience store and they bill me 102 yuan ! In addition to that nobody noticed me that the bottles were not free, they were displayed in the room not in the minibar. These three weeks I have been to the following hotels in Kunming : Grand Hyatt, JEN by Shangri-La and Holidays Inn. All of them have free water in the room ! Considering that you can't drink tap water I think it's a real shame to charge the customers a high price for that basic need. I will not go back to this hotel, if you're looking for a luxurious place to stay I strongly recommend to prefer the Grand Hyatt, it's better on every aspect. Positive point though is that the staff is friendly I don't have any complain about that.
• InihosD (8/5): Good property with great skyline views of Kunming - Good property with great hospitality & awesome views of Kunming skyline. Staff are very helpful & ready to serve you. Best part is most of the front desk staff speak fluent English. Location wise also quite close to the major tourist attractions. We also enjoyed their breakfast spread, especially their Yunan style noodles.
• 2194929926 (10/5): The best club lounge in Kunming - I just visited the sofitel at yesterday. As the diamond member I can access the club lounge. The lounge at 48th floor, you can enjoy your afternoon tea and happy hour with the very nice view. In the lounge also has the daily cocktail. The stuff in club lounge the staff were very polite, particularly Mrs. Joyce give me the extraordinary experience during my stay. I'm sure I will come back.
• Bu (7/5): Good - nice room A bit pricy for hotel transport
• SwissotelBeijingMgnt (10/5): A good stay - Our one-day stay was short, but a good one always, all ways... Especially the seamless check-in/out process. Thank you.
• kijchaic (10/5): Best hotel in Kunming - Sofitel Kunming, this is the best choice in town. Staff is very helpful. Sorry that I couldn't remember their name but all of their services are in my memory. Location is just 10 minutes by Taxi from Old Town and Railway Station. There is a nearby Metro in walkable distance.
• Marilyn (10/5): Excellent!!! - Stayed at the Club Room and the service at the club lounge was impeccable with very good food and drinks selection. I was even advised where to get the best sunset shots. The breakfast spread was huge and the view was excellent. Room was big and roomy and clean. Nothing
• psyclin (8/5): Go When the A/C is Still On - This is a gorgeous 50 story hotel with beautiful, spacious rooms and lovely restaurants with great views. We were here in late October when the temperature was around it 25d C and the air conditioning was off already. Despite a manager moving us to a room where he swore the a/c was working, it wasn't and we had miserable nights of sleep.
• LAI (10/5): Excellent and highly recommended - Stayed in a club room and it is big and spacious and the bed is comfy too. The view is breathtaking at level 40. The service at the club was top notch with a good list of drinks and food was fresh and delicious.
• hermanb898 (6/5): Below average for 5 star - This hotel is very modern, and very big. The location is so-so with metro available on walking distance. The club lounge is very nice with very nice cocktails and good views. Now the less good points: Airconditioning didn't seem to work optimally. I had to change rooms after one night because my room would not cool under 25 degrees Celsius. This is unacceptable. The new room didn't go under 21 but I guess I had to live with this. Same AC issue raised at the gym, which made it more like a sauna. Another worrying point is that almost no one from the staff spoke English. Even in the club lounge. I mean come on, this is a sofitel from accor! Third annoying thing is that the points credited to accor didn't happen within a week and had to be manually requested. This sucks because these were my last nights before being platinum and this meant instead of actually being platinum in my next stay I was still gold. All in all I am not sure if I would recommend this hotel.
• Travellover0773 (10/5): A great ending of my Yunnan trip - The room is very spacious, nice design and very comfortable. Upon check in notice that the minibar has a very strong durian smell. I reported it on the second day and it was being replaced timely. Special mentioned to Jessica from the front desk who assisted me with the check in. She professionally completed the check in and assigned me with a nice room. In addition, she helped me with some online purchase delivery issues that I had. She offered to call the customer service and made necessary arrangement for the items to be routed to the hotel during my stay. Really appreciated her kind gesture. Also very thankful to Eric from concierge. As I have online purchased items that were kept in the “storage” place about 10 mins walk away from the hotel, he actually walked with my daughter to the place personally instead of just showing the direction. He is courteous and helpful throughout my stay. He greeted us whenever he saw us in the lobby. I had a truly memorable experience on my last destination of my Yunnan trip. Thanks to all the team member whom I met, including the housekeeping staff who kept my room sparkling clean daily.
• BYUNGSEOG (8/5): - air conditiner & refrigerator ; power is bad
• Salim (10/5): - W g
• Chris (7/5): Good -
• Chris (7/5): Good -
• Chatchai (8/5): Very good -
• allanamyt2016 (10/5): 5 star hotel - It certainly is one of the best hotels we stayed in china The room is spacious with spectacular view of the entire city The bed,and pillows are comfortable. The breakfast buffet is amazing,with the restaurant located near the top floor with a 360 degree view of the entire city. The food variety is excellent with both local and western style cuisine.....after the breakfast there is no need for lunch!
• Lucas (7/5): It’s okay - Nice location nice breakfast Little English speaking staff Terrible dirty swimming pool
• Hui Liang (8/5): - It is situated in the centre of city, so quite convenient to go to any famous site seeing and shopping area. the breakfast has a surprising huge variety of vegetarian choice, tasty! room is clean and nice
• Hui Liang (8/5): - 因為在市區內所以很方便, 早餐選擇很多. 房間環境 不錯, 很乾淨
• Boonkerd (8/5): Perfect stay (: - Design and room function and facilities. Staff service at the restaurant is very impressive. In - room air conditioner is not cool as we expected
• Lucas (9/5): Great view - High rise view Food Need more English speaking staff !!
• Margarethe (10/5): - Great modern hotel. Spacious room w comfortable bed. Wonderful breakfast buffet. Very friendly staff and great service. Jessica at the reception desk went out of her way to make us feel welcome, as did the other staff members.The hotel is close to the train ststion, an additional plus if you want to travel to other Yunnan areas.
• Houtman (7/5): Good -
• Jonas (4/5): - Bo inte här om du inte kommer från kina! Ingen. I personalen kan engelska vilket gör alla kommunikation helt omöjlig. Att få room service tar över 1.5 h Men rummen på hotellet är väldigt fina!
• Eric (10/5): - Excellent
• Tracy (10/5): Lovely hotel. Great amenities at a great price. - Breakfast buffet was great. Huge amount of choices and great view from the 49th floor. The lounge on the 48th floor was really nice. With nice drinks and a delicious buffet. The staff throughout the hotel were lovely and very helpful. I’m always a little nervous when a hotel has unsecured WiFi.
• Nima (8/5): Good holiday stay for our family - Swimming pool warm water and high floor room. Service was good too. Our first night room was little warm and next day hotel gave us change another better room. 👍👍👍 At swimming pool there were too many kids learning swimming, which feels like we are in swimming club for learn swimming. Those kids may not be hotel’s guest kids. That’s only I have things to say. Rest are all good.
• Tan (10/5): Exceptional - Yes Yes
• Rzing_Thada (10/5): Nice hotel and Good service - I have been here on November 2023 so the hotel is great with the nice room with completed amenities. I love the size of room it is good and enough space to relax also the bed is crazy I can deep sleep for whole night. Staffs are very helpful and tried to response me in English even they are not fluent much but they tried to understand what I need to know. Breakfast was variety of dishes and coming with good tastes especially the panoramic view from the restaurant at the roof top. I will be back to stay if I back to Kunming 🙂
• Ziyuan (5/5): Luxury hotel with an unique touch, however the lack of temperature control is not 5 stars - Wonderful large building with air of grandeur The AC does not work!!!! My room was at 75 degrees the whole night!
• Dale (8/5): Very good -
• Igor (10/5): Exceptional - Excellent pool, steam room, breakfast, staff
• Anne (10/5): Exceptional -
• Connie (4/5): Disappointing -
• Fabionodariphoto (10/5): Perfect place for a luxury holiday - One of the best hotel in Kunming. Stuff is very friendly and ready to help. They can speak English, which is pretty rare in this part of China. The room was very clean and the mattress soft, which is another thing that shouldn't be taken for granted in China. Breakfast is absolutely great. Lots of options including a "cheese room".
• Jun (10/5): Exceptional -
• Man (8/5): Very good -

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