ibis budget Luzern City
Location: Kellerstrasse 6, Lucerne, 6005, Lucerne, CH
Star Rating: 1 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Enjoy complimentary wireless internet access and concierge services during your stay at ibis budget Luzern City.
Delicious Dining Options
Satisfy your cravings at the snack bar/deli and indulge in daily buffet breakfasts for a fee.
Central Location
Explore nearby attractions like Chapel Bridge and Museum Sammlung Rosengart, just a 15-minute walk from the hotel.
Take in the views from our garden and book your stay at ibis budget Luzern City to experience comfort and convenience in Lucerne.
Important Information
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Express check-out
- No single-use plastic straws
- Comprehensive recycling policy
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Express check-in/check-out
- Concierge service
- Elevator
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Free newspapers in lobby
- Express check-out
- Smoke-free property
- Tours/ticket assistance
- Wheelchair accessible parking
- Snack bar/deli
- Self parking (surcharge)
- Housekeeping on request
- Vegetable garden
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Covered parking
- Wheelchair-accessible van parking
- Change of towels (on request)
- Change of bed sheets (on request)
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Double-glazing on all windows
- At least 80% of all lighting comes from LEDs
- Comprehensive recycling policy
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Double Room, 1 Double Bed
1 Double Bed
118 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, laptop workspace, and desk chair
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Double Room, Multiple Beds
1 Double Bed and 1 Twin Bunk Bed
118 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, laptop workspace, and desk chair
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Triple Room, Multiple Beds
1 Double Bed and 1 Twin Bed
Soundproofed room
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, laptop workspace, and desk chair
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Family Twin Room, Multiple Beds
1 Double Bed and 2 Twin Beds
215 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, laptop workspace, and desk chair
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
-
Standard Room, 2 Twin Beds
2 Twin Beds
118 sq feet
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe, laptop workspace, and desk chair
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Air conditioning
- Desk
- Private bathroom
- Satellite channels
- Daily housekeeping
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
Guest Reviews
- michelle (8/5): - Clean rooms. Reasonable price for the amenities you get. They only have a handsoap and toilet papers as your amenities. Hair dryer would need a deposit to borrow. Bus stop right in front. Don't plan to walk from the train station with your luggages as it is on an uphill. Compared to hotels around the area charging crazy amount for a night, this hotel provided clean, comfortable bed for a reasonable price. One negative was that the shower temperature would fluctuate from getting cold then to super hot then warm and cold again.
- Klara (6/5): - Small room and bathroom
- Joseph (8/5): Great Location and Service with Free Transport - While the room was somewhat small, it was great in the sense of all the lights and the ability to control them from your bed. Additionally each side of the bed as well as the top of the bunk bed have their own lights as well. It was a great stay overall. We only had the breakfast one day but it was good. Highly recommend as not far away from the bus stop and they provided a free bus pass for us to use in Luzern during our stay (since we trained and did not have a car)
- Theta (10/5): - Clean rooms, beds, bathroom. Went beyond my expectations. Would recommend to family and friends. Would love to come back.
- werner (4/5): - The hotel should be called the micro hotel. The rooms are smaller than a prison cell with no place to put any luggage. The shower, sink and toilet is all open in the same small room. It was clean enough and the staff was helpful but they could not make the room big enough for two people. Maybe ok if all you are bringing is a backpack.
- Nick (6/5): - Location is not the best, as you have to walk 15min from train station. Room was alright, not spacious but did the job. One thing is they wanted a 20 euro deposit for hair dryer (as there is no hair dryer in room), weird, that's a first for me. They also asked for 20 or 25 euro for early check-in, I said we can wait, then they gave us the room since its ready, and its only an hour and half till the 'official' check-in time.
- Grace (6/5): - Too small
- Heinz (8/5): - The staff at check in was friendly and excellent I know that Luzern is not a cheap city. But I find the prices too high.
- FANGCHI (10/5): - A woman staff in reception is unwelcome. I don't feel I was treated well and she was rude. However, a staff called Alex is friendly and willing to help every customer. He saved the hotel.
- Barry (8/5): - The hotel is in a very good location easy to get on and off the bus nice grocery store close by. The rooms are small, but very clean. Staff was very pleasant.
- Ann Marie (10/5): - .
- Kwong (6/5): - The room is too dark, not enough lights and facilities for living.
- Todd (8/5): - This hotel exceeded my expectations. The rooms are small and the air conditioning does its best. The breakfast was a good value, it had lots of parking and the staff were helpful. I would stay here again. I was a solo traveler
- Minh Triet (8/5): - We upgraded to the biggest room last-minute after reading about the smaller room size on the internet, and we are so glad we did! Facilities were very clean, and the hotel was walkable to the station and the Luzern city centre. The only complaint we would have was the wifi kept dropping in and out, maybe due to the location of our room.
- Adam (6/5): Ok but Hot Room - For the most part, everything was just fine or average. The breakfast was fairly minimal compared to other european hotels, but was sufficient for a budget option. The cleanliness was good. The room was not a bad size but the bed could have been more comfortable and it was constantly warm/hot in the room even with air conditioning on full.
- Matthew (10/5): - Good centrally located
- ANDREW (10/5): - This by far is the BEST... as it's 30 seconds from free bus stop to center town and old town. Rooms are small as in most of Europe Super Duper staff Thank You
- Scott (8/5): - I wasn’t happy with having to pay extra for parking on the hotel property…that should have been included in the purchase of the room. Also was not very happy with the hot water situation in the shower…the temperature kept jumping around from too hot to too cold the whole time without adjusting the tap. For a room that cost me more than $800 Australian dollars a night…I think it SHOULD have been top notch!
- JOSE (10/5): - Clean, basic, comfortable room. Breakfast was good, great dining options nearby. Beds are comfortable. Very friendly and informative staff. Would recommend.
- Robert (10/5): - Nice
- Christine (6/5): - This is a budget hotel. The rooms are very small, with small cubicles for shower and toilet. A curtain divides the beds from the shower & toilet doors. There are no bedside tables, or tea/coffee making facilities. Two small paper cups were provided. The room was very clean, and the beds are comfortable. Large, white soft towels provided. The blow dryer needed to be requested from Reception (after paying a 20CHF deposit - which was returned when blowdryer was returned). 3.5CHF was charged to store luggage.
- Qiang (6/5): - N/A
- Jonathan (6/5): - Good value. No extras.
- Margaret (8/5): Budget stay in Luzern - It was a budget hotel but close to buses, trains and walking distance to lake and cafes. Toilet was snug but shower was ok. Bed was comfy. Staff were very helpful and friendly. We only wanted a bed and were out each day.
- Yanira (10/5): - Very good in general
- Esther (10/5): - Shared above
- Derek (8/5): - Our room was clean, however it was very small. The shower doors are also see through.
- Christelle (8/5): - I didn’t like the bathroom style, of having the sink in the bedroom, the toilet in an other cubicle and the shower in the bedroom! Reason for only 4 stairs.
- HARPREET (8/5): - Staff was very friendly, I didnt like the fact you have to pay for luggage drop off before check in time
- Gaurav (2/5): - My recommendation would be to avoid this property if you can. The was a ghost effect with the lights where they would turn on on it's on even after multiple tries. The staff at one time shut of the light at mid night and woke us up with an option to move to a different location (not room but a different hotel). All in the middle of night with a kid. At one time they also joked (assume they did) about ghosts. I would recommend to stay away from this place.
- Tat Hoi (10/5): - Clean & easy to access.
- ELIAN (2/5): - Very uncomfortable, tiny, pricy, literally no space for anything, no private bathroom. It is a joke to call that a room Stuff was very polite and friendly
- Peter (8/5): - Close to train station , has to walk around due to the train track. Lots of fast food store around the station. The room I have is very small. Shower box, sink and toilet are all desperate. It means if you step out of the shower box, you’ll find yourself in the room already. Toilet has a door. You have to open the door before taking the first step out,
- Nida (10/5): - The staff are great especially Joyce who went out of her way to accommodate our needs.
- meng (8/5): - I don’t like there is no hair dryer in the room
- Mariola (2/5): - I wouldn’t recommend staying in this hotel .I made mistake not reading the reviews…..Incredibly small rooms ,damp smell,mold in the bathroom, misleading pictures on the website.
- John (6/5): - Budget priced
- Baldo (6/5): - Excelent location
- Gary (8/5): - The property does not have aircon and as it was over 30 the room was hot even tho a fan was provided. Let’s what is basically a great hotel conveniently located down.
- Stephanie (8/5): Budget stay in Luzern - Close to bus to city center and price made this our choice. Nothing fancy perfect to explore Luzern and have a comfortable place to stay.
- Begoña (8/5): Vacaciones en Suiza - Situación buena a 4 paradas de autobús de la estación de tren y del centro. Silencioso.
- Landon (8/5): - Worn out towels, shower could have been cleaner.
- il (6/5): - Drunken guest was shouting in the hallway at midnight, but we couldn’t get help from anywhere.
- Simon (8/5): - As you would expect from Ibis - clean, great service and reasonably priced
- Louella (8/5): - The place was very accessible by bus #4 from the Lucerne train station. Very good selection of restaurants nearby and a supermarket next to it- to replenish your snacks and maybe lunch before you head out to your activities. The lift was not working when we checked in but later fixed the next day. The floor leading to our room had a small elevation that it is actually a trip hazard. Breakfast was adequate for continental option. The lady who was in charge for the food wore a glove that she never removed- she closed all the windows then prepared the cold meats without changing her gloves. She never smiled and when I asked for English tea bag- she answered ‘all finished’!. She then went to get bread and drink to eat whilst wearing the same glove! Staff at the front desk were very helpful and accommodating. Housekeeping were top notch! A complimentary water would have been appreciated owing to the very hot weather. The aircon dial was either not working or controlled as we could not adjust the temperature. It suddenly goes hot in the middle of the night. Good area to stay if you are on a budget.
- Simon (10/5): - Clean and comfortable, well situated for free bus into city (or 15 min walk). Only downside was Water temperature flowed hot and cold during shower.
- James (8/5): Fine but expensive - A pretty standard ibis budget. Not too far from main station and you get a free transport pass for the buses. Supermarket nearby. They charge you for storing bags before check-in. Room was nice - definitely small for 3 people. While it was fine overall, it was definitely extremely expensive, although that is reflective of prices in Luzern.
- Maung (10/5): - Great service
- Rafal (8/5): Breakfasr - Bed was just ok in comfort. Breakfast was a disaster. They ran out of plates and silverware multiple times. Had to wait for eggs and fruit which worked out well since the plates came just before the food. They need additional staff in the breakfast area
- Shelby (4/5): - Family room for three had only enough room for one adult one kid- not three adults. Anytime someone wanted to go to bathroom we all need to rearrange. There was no room for bags. It was hot in the lobby and the room. They charged 20$ for early entry of 25 minutes although there was no where to sit in the reception. The shower and sink were not in a separate room but near beds separated by a curtain. The shower had a mind of its own alternating between hot and cold. The toilet had a door separating from beds but it didn’t latch. It was too small and hot so sleep was difficult. The location is about a 15 minute walk from train station and 10 minute walk to a bike rental.
- Patricia (6/5): Ok hotel - The hotel was a bus ride away from train station which was a little inconvenient. When we got to hotel at 12:00 we were told our room was available but it was too early to check in. We were given 2 options: pay 3 CHF per bag for the front desk to hold our bags or we could pay 20CHF if we wanted to check in early. The next day I needed a hair dryer and had to give a $20 deposit at front desk to borrow the hairdryer, which was returned when I returned hair dryer. The staff that we encountered were all super super nice and friendly, they were just following the hotel policy regarding checkin and hairdryer. The breakfast was just ok. Yogurt, cold cereal, hard boiled eggs, no toaster, juices. The room was super small. The shower is right next to the bed so when you step out of the shower you are standing right next to the bed. The sink is in the bedroom because there really isn’t a bathroom. I can’t say I would recommend this hotel but the staff was wonderful!
- kirankumar (10/5): - Nice clean place with good staff Nothing fancy
- Pui Sze (8/5): - Family room is not really big but enough.
- Evelyn (8/5): - Location is excellent but pls note this hotel has no AC but a decent simple hotel.
- Hedeel (10/5): Perfect - The beds were better then mövenpicks in Zurich. Small rooms but ok. Good service in the reception, Hugo always had a smile and helped everyone.
- Prabir (10/5): - Very close to train station. Staff were very friendly and also helped with luggage transfer. Room was on the smaller side but comfortable bed.
- Nino (10/5): - We had a great experience even for a short stay! Joyce, Hugo & Alex are very friendly. They welcomed us with a big smile. Even though the room is small it has everything we need. It is nice that there is a free pass for bus rides for all the travelers. Very close to the main train station and bus stop is a walk away to/from hotel. We will stay here again for sure - Thanks Ibis!
- Choudhury (2/5): - This hotel deserves one star rating or even less. There is so much discomfort staying in this hotel. The bathroom and toilet are two separate small cages. The air conditioning is terrible and one will feel suffocating as the supply and exhaust short circuits. The room has wall socket that barely charge one cell phone. The room is so tiny that one immediately forgets everything good about Luzern the moment one enters the room. There are no amenities. The good part is about the supporting staff. They were helpful.
- Jason (8/5): It was alright. - It was alright. One of the two of us would be happy to go back. Each of us thought the breakfast was a little weak, for different reasons. But at least one of us thought it was still good enough. Some gluten-free oats would be good... and not expensive to add. I'm told they do have gf bread upon request. The price of breakfast was competitive. The room seemed to get a bit hot at night. There seemed to be an A/C thermostat but it was unclear if it was working. Opening a window helped. But that risks, on lower floors, bugs entering the room, and on a rainy day, moisture. The room was a little tight, but manageable. I think the room included no conventional chairs but working on a computer in bed worked okay. A fan for the toilet would be good, but it worked out okay. We didn't try the shower. At least one of us valued that we had a shower and toilet in our room rather than in a common area. They do have a few food items available in the lobby. The pasta/pizza/salad place across the street (Prizzi) is good. There's a grocery a few blocks away. This hotel is less than ten minutes away from the train station if on foot. The walk to the old town is a bit long, but acceptable if it's not raining. I believe free bus passes are available. We did not try the busses but I imagine they would be very helpful. The staff was helpful in a variety of ways. It was great that we could leave our bags secured there during the final day after checkout.
- Beatrice (10/5): Perfect location - Loved our stay here! It was close to the main train station and made getting around the city so easy! We were surprised to find that the hotel provided a city card that gives you free access to the city buses. And 20% discount at attractions. We took advantage of the buses to save our feet. We ducked onto a bus when it was raining hard, taking a long bus ride just to wait out the rain/take a break. The hotel breakfast was very reasonable and had a large selection of cold items (meat/cheese, breads, veggies, cereal/museli, yogurt, boiled eggs). We enjoyed it. The rooms were comfortable but sparse. It is a value hotel with no frills, so don’t expect fancy decor. But the location made it a great choice. There were some restaurants in the area, but not many. Also a nice grocery store very close that sold water, snacks, and breads much cheaper than what we got in the city. Staff were also friendly and helpful.
- Hannah (6/5): - Good location, hotel room was very small and parking if you can get in is €24 on top. Also you can’t get travel adapters in the plugs because of the shape of the socket. Staff were very friendly and helpful, the hotel was as we expected for a budget hotel though, it’s just not really budget price but that’s because of its location in a lovely town I assume.
- Danielle (6/5): - It’s very budget. It’s ok. We didn’t eat breakfast as it looked poor. 10 minute walk from station.
- Tina (6/5): - The location is handy for exploring Lucerne, and the hotel offers decent value for Switzerland. However, the room was extremely small with no proper storage for clothing—just a few hooks and shelves. What stood out most was the heat: there’s no air conditioning, only an air purifier that gives the impression of cooling but doesn’t actually lower the temperature. It felt misleading, especially during warmer days. We even asked for a fan from the reception and they came to our room to help fix the thermostat but never returned. Also worth noting: I was charged 20 CHF to access the room less than an hour before official check-in. While I understand early check-in fees, this felt steep given how close it was to the check in time.
- Avinash (4/5): - The receptionist on job (morning time) is highly unprofessional. The staff in the evening were amazing, very helpful
- Emir (6/5): Good location but weak services - Good location but weak services , they had ready room at 2PM but charging 20 euro to check you in before 3PM, no luggage room or you had to pay to keep your luggage.
- Feng (2/5): - There is no way to negotiate and cancel a booking from 6 month ago
- Jennifer (8/5): - Gut für Preis und Location
- Chandra Nath (10/5): - Though the hotel room is small in size, it has every thing. The breakfast was excellent. First time, we reached to the hotel by walking. It takes 10-8 min from the Luzern Station. Hotel provides a free bus card for the more convenience. Bus Stop is across from the hotel. There is a convenience store next to the hotel and some other restaurants. There is pizza/pasta and bar close to the hotel (across from the gas station) which opens until 11:00 pm. I like the hotel
- JERRY (10/5): Excellent choice for an expensive city - Our stay was really nice. My family enjoyed the hotel, the breakfast really tasty and the access to bus stop is close. The shower was excellent. The one thing I dislike was that to rent for a hairdryer ,leaving a deposit of 20 euros. Until here no problem..but when I needed an adapter they did not have it to rent, only to sell (for plus 20,00 euros!!). Luckily I didn't need because the electrical outlet of the TV served without an adapter. Apart from this, everything excellent
- Karen (4/5): - What I didn't like that the room was very hot. They lend us a fan but didn't help. We stayed two nights and couldn't sleep at all because it was sooo hot
- Verified traveler (6/5): basic hotel with premium pricing - My room had all needed infrastructure but it was absolutely no frills. That would be fine, except that the price was so wildly out-of-proportion that I can't give better than a three-star rating
- Allyson (8/5): - The staff was very friendly. The facilities were very clean. The air conditioning didn’t really seem to work very well.
- Martyn (8/5): . - Good. Professional, friendly staff supplying very helpful information.
- Arpan (8/5): - Property staff was amazing. This is a very low and property with very little to no amenities that are no one hotel should have. But we made do with it. The best part was that the bus station is right across the street and there’s a grocery store right next-door. Two very big positives, especially when traveling with kids.
- Gareth (6/5): Suitable for a night or two - The staff were friendly and welcoming and the breakfast was suitable for a nights stay. I had a terrible sleep due to the air conditioning not being cold enough to cool the room during hot outsides temperatures. I tried to adjust the setting but it made no difference.
- Verified traveler (2/5): Stay away - The shower in the room could not keep temperature but went from scorching to freezing and back again. The air conditioning did not work at all, which is important in the miniature size room. When these issue were pointed out to the people at the front desk, they promised this was going to be looked into, but nothing was fixed during our stay :/
- Yin Ha Margaret (6/5): - Room too small. For 3 persons you can even pass through the aisles
- Kirsty (10/5): - We booked last minute due to a scam air bnb and we were delighted with I is Budget!! I recommend 100% if you just want a clean, helpful, friendly, safe place to enjoy Lucerne from. Yes - the rooms are small and yes you don’t get the luxuries of non-budget hotels but it’s perfect! The price cannot be beaten for what you get. The breakfast is good: healthy, a variety, and plentiful.
- Abhijit (2/5): Waste of money - The room was terrible. Looks like they converted a 2 bed to 4 bed. Waste of money
- Jeffrey (10/5): - Friendly and helpful staff, good breakfast and very clean.
- Karen (6/5): Extra charge - The room we booked was small, which I expected, more like a small cabin on a ship. The bed was comfortable. My only complaint is that when we arrived at about 12.30pm, we were told that luggage storage was full and early access to our room, which was ready, would be 20 Francs. We were caught, and as I was not feeling well, we paid. Other hotels with similar early check-in rules had previously, with good grace, let us into our room early as we have early check outs, in this case 4.30am. My major concern is that we spoke to reception at checkout about a refund of our 20 Francs and I have messaged the hotel twice and they have not responded. The poor customer is my concern with this hotel. As the luggage storage was full, I feel some good customer service to offset this promised option, as given by others, should have been utilised here.
- Esteban (10/5): Lleno las espectativas - Muy bien ubicado y dan lo que ofrecen!
- Sachin (8/5): - all great.
- Alfonso (8/5): - Good location
- Jun (4/5): - Room designed for inconveniences and uncomfortableness with only one towel for each person unless asking for the additional. Bedside lights are not working …
- SIDDHARTH (8/5): - The rooms are small and old . Ok for a one night stay though
- brian (10/5): - Clean and nice for the money
- Donald (8/5): - Convenient and on budget. 10-15” walk to City Center. The staff was warm, welcoming, and helpful at all times. Make sure to request your Guest Card to use for free bus travel throughout Lucerne. The bus picks up right outside of the hotel. Breakfast was simple and well prepared. The grocery store next door is also helpful for inexpensive snacks and drinks for your room. Don’t miss The Golden Tour with Pilates-Bahnen. Go early to avoid crowds. We enjoyed the designated swimming area Ufschötti just a 10 minute walk from the hotel. Long summer nights made the lake swims all the better. Last, the walking tour through Alstadt (Old Town) was a fun way to get to know the city. Enjoy Lucerne. We sure did.
- Rhiannon (10/5): - Would recommend to friends
- Riffat (10/5): - Place was really good. I been there first time they have a Good customer service and I will visit there again in future
- Ridzuan (6/5): - A cheap option compared to other locations arond Luzerne. I arrived early at the hotel, and the hotel allow us to either check in early or leave our luggage with them. Both options require extra payment. The room is quite small but it was ok for me. The toilet an the shower cubicle is separated which I dont mind. However, I find it weird that the door to shower cubible is transparent. Its a bit weird as others in the room can see me showering especially if I'm traveling friends/family.
- Elaine (8/5): - Room is small but for the price I think it already very good. Clean and great location.
- Jerica (6/5): -
- PALLAB (6/5): - It's a budget place in the true sense of the word... Their bathrooms could do with a little better than a trailer home
- Nihal (6/5): - Great location and convenient with a bus stop opposite. However rooms and bathrooms are very small.
- stuart (10/5): - This was a rather affordable place to stay, which is ideally located to the city center and had all the amenities necessary for a family, including parking secured behind a gate for a reasonable price. I would stay here again with my family.
- pratiksha (10/5): - For a budget traveller, spot on place, compact but clean, well maintained place. very nice and polite staff. It is 2 min walk from the bus stand. has Denner departmental store right below. Nice locality. Will recommend.
- Chandra Koomar (10/5): - Your reception clerk Alexander made my stay enjoyable. He was very helpful and Kind. The type of person I would love to have in my business. The hotel was fine except it needs more wall hooks for hanging garments.
- Xintao (8/5): - The hotel is clean and staff are very helpful. We need to catch our flight in the morning of our last day and asked the hotel staff if we can pack breakfast and the staff is very happy to allow us to pack breakfast and we are very happy with that.
- Adam (8/5): - Handy location in Luzern for the train station. Clean, modern room. A lock or even latch on WC door would be nice. Luggage storage available before check in for very small charge per item which was very useful.
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