D'MAX Hotel & Convention Lombok

Location: Jalan Bypass Bandara Internasional Lombok, km 2, Praya, id

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Swimming pool
• Room service
• Family rooms
• BBQ facilities
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Facilities for disabled guests
• Ironing service
• Car hire
• Sauna
• Private check-in/check-out
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Coffee Shop on site
• Staff adhere to local safety protocols
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• Food delivered to guest room
• Process in place to check health of guests
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property
• Supervised childcare/activities
• Shopping on site
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Access to nearby indoor pool
• Free pool cabanas
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Covered parking
• Health or beauty spa nearby
• Swimming nearby
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Guest Reviews

• Verified traveler (10/5): - The building was modern, clean, with a professional friendly staff
• Tuomas (8/5): Middle level hotel - Pretty middle level hotel. Not new anymore and look like that. Service was good and easy place to stay one night before flight.
• pascaline (8/5): Good hotel close to the airport - Perfect hotel close to the airport when you need to spent a night between 2 flights or a late flight.
• Verified traveler (8/5): - Great location right near the airport, great for a quick overnight stay
• Verified traveler (6/5): - Good place to stay if you land late and don’t fancy facing a 2hr taxi ride to your location after a flight.
• Riki (4/5): - When I came to the Room, I found 10 dead bed bugs on the bed and 5 bugs were running around playing hide and seek under pillow.
• Verified traveler (4/5): Questionsble cleanliness - There are limited options to stay in the town, but this place was very rundown. Lamps flickered, towels were very dingey, bed linens were stained, cups, coasters and floors were dirty. Over priced meals and alcohol, no beer anywhere to be found.
• Verified traveler (10/5): - very good hotel with a swimming pool and gym next to the airport.
• Verified traveler (4/5): No airport shuttle available. False advertising - Every room smells of smoke. Overpriced food in restaurants. The worst thing is even if you schedule your airport shuttle well in advance they wil make you wait at least one hour before the shuttle arrives at the airport.
• Verified traveler (8/5): - Very close to airport but a bit distance from the nearest city area, will need to take transport going to any store.
• Verified traveler (8/5): 롬복 공항에서 가까운 호텔 - 공항에서 가까워서 새벽 아침 비행기를 타기에 지리적으로 좋습니다.
• Verified traveler (6/5): Good lay-over hotel with a nice pool - Hotel shuttle was not at airport although I confirmed arrival time etc with them. Rang again upon arrival and arrived within 10/15 minutes. Friendly quick check in only to find out I had not been given the type of room booked and paid for. Went back to counter to address and was told that room type had sold out. Well.... not my problem.. short version of story is that when I started contacting Hotels.com they found another similar room. No complimentary water in room ... no towels... so had to go down again to arrange. Anyway.. the beds are very comfortable and had a good sleep. Breakfast was buffet style and ok although a bit limited but does include an egg station. Nice pool area with a good sized clean pool, sun loungers and umbrellas. There is a bar, as well as a souvenir shop on the premises. We used this hotel as a lay-over hotel and irregardless the hick ups (therefore my lower score) would use again as such, as the room was clean, staff friendly and the shuttle bus handy.
• Verified traveler (10/5): Arrêt parfait pour l'aéroport de Lombok - Cet hôtel moderne possède tout ce qu'il faut pour offrir un endroit confortable pour dormir avant de prendre l'avion. Seuls points à savoir le personnel du restaurant parle peu anglais et le buffet déjeuner est plutôt composé de nourriture local comme il arrive parfois en Indonésie.
• Verified traveler (10/5): - 空港までの送迎があるのが便利でした。拙い英語でも優しく対応して下さり、レストランでの紳士的な対応にも感動しました。
• Abdullah (10/5): D.MAX Hotel - The hotel amenities and the service were phenomenal more than what I expected honestly. I went there with my friends and we had a flight at 6:00 AM. Even though the free airport shuttle starts at 4:00 AM, they gave us a ride early. I’m strongly recommend this place because of all the service they provide such as SPA, location, and food.
• Joanna (8/5): - only a few minutes drive from airport in their free shuttle bus. Rooms are small but just right for a stopover/airport hotel. Breakfast nice, plus a few western items. Staff very friendly and receptionist spoke English which was helpful. For the price, you can't go wrong.
• Annika (8/5): - Nice place to stay when you have an early flight. The staff is nice and the room was comfortable. The free shuttle is also an excellent service.
• Sam (4/5): - There are barely any lights in the room. All you have are three little flashlight looking side table lamps that barely light up the room, and a little bit of light behind the bed headboard. We ate at the restaurant. The food was alright, but a lot of their menu items were not available so options were limited. The front desk will tell you you can order room service, but don’t expect to find a menu in your room. You’ll have to call the restaurant and they’ll read their whole menu out to you over the phone. It lacked the basic things a hotel should have. ATM wasn't working. Grocery shop was closed and empty. I know I’m nit picking so if you don’t mind all of the above then that’s fine. What made our stay disappointing though was we had asked upon check in to confirm our airport transfer the next morning since we had a 6am flight to Bali. We were told it started at 4am and would run every hour. We checked out at 3:45am and waited for the transfers. 4:15 and still nothing. I kept following up with the front desk who kept saying maybe in 5 mins. Then we saw one guy drive a hotel car (not bus though there was one parked right outside the lobby) and drove one family away. It was almost 4:30 when he came back and we asked if he could just take us, we were willing to pay if needed just to make sure we made our flight, and it turns out he was the transfer guy. He was taking groups one by one. It was just a stressful way to start a way too early morning.
• Verified traveler (4/5): - Nearest stay to airport, spent a night here due to the location, its just 5 min away from airpirt and they provide free shuttle to air port every hour. Dim light, they allow smoking almost everywhere. Low electric supply, not even enough for kettle or hair dryer, the electric supply cut off half way when i use kettle and hair dryer =.= Toilet package with smell from the drainage.
• Juliet (8/5): Luxurious - Lovely to step out of my room to the swimming pool. The room was like a 5 star hotel but reasonably priced and nice view of the mountains and paddy fields although it's on a busy road.
• Samantha (8/5): Great place for transit - The hotel is very close to the Lombok airport and a good place for a night if you are transferring to the Gili islands. The rooms were basic but clean and the staff was very friendly. They had a nice pool and the food available was tasty. The hotel had a bar, although it wasn’t well stocked.
• Verified traveler (8/5): - Most everything was great. The room was a bit dark, but that seems to be the norm in Indonesia. One lamp in my room didn't turn off (room 221 if the hotel reads this). The power oulet near it also didn't work.
• Verified traveler (4/5): Bad management. Seems like the old staff resigned - The breakfast is getting worse and worse, the pool is getting dirty, seems like there is no deep cleaning in swimming pool, the room floor smells like urine
• Chin (8/5): Follow up - Compound area no shops , no food to enjoy, taxi less waiting long long time. Lot of small small ants
• Verified traveler (4/5): blocked sink.bathroom could not be used - Blocked sink in bathroom could Not be repared. Blocked sink led to water all over bathroom. Bathroom could Not be used. No Alternative room Provided. We ask for a refund. Thanks for your Reply.
• Capt (10/5): - Great location near the airport with friendly and helpful staff members. We shall be back again.
• Verified traveler (8/5): Good stay - One of the better hotel in this area. Generally the stay have been pleasant.
• Yann (8/5): Convenient, good location, clean - Very convenient, pickup from the airport - quite close if you leave early / land late in Lombok airport. Rooms are clean, functional - basic but good
• Dominique (6/5): - Very very noises road outside and very thin windows!
• Mai Thu (10/5): Great hotel for a early departure flight - The hotel is very clean. Staffs are very friendly and helpful. Easy and clear communication. Delicious buffet breakfast. Restaurant meals are nice. Lovely swimming pool and gym. Easy and hassle free airport shuttle.
• Jasmine (4/5): Not a great stay - Ok so the suite was ok not spotless but clean enough. I was extremely disappointed that when we got there we were told the pool was closed for maintenance - it was absolutely boiling so unfortunately spent most of our day in the room. We then decided to order room service - I clearly asked for 3 dishes which the lady on the phone said yes to each of them. Half an hour later a guy appears with 1 of my dishes and the bill only had that dish on. H called the front desk and it took a while for them to understand what I was saying and so then my food went cold. I then reordered and the food finally came and was nice. Later on we went for dinner in the restaurant - what a nightmare. They didn’t come over to us for half an hour even with a menu, when they did come and I was ordering there was practically nothing on the menu in stock so I just got a smoothie - half an hour passed and no drinks so I had to go fine someone - then when the drinks finally came over (after 40 minutes) the waitress spilled it all over herself and the floor. Positives are - very close to the airport, they will give you a packed breakfast if you have to leave before 7.30am and they will take you to the airport. Negatives - the hotel is extremely loud until 2/3am and the restaurant is really not great and frankly frustrating.
• Yasmin (4/5): Lacks some fundamental stuff - There wasn't hot water in the shower and the room had a terrible smell. Besides that everything OK.
• Verified traveler (2/5): terrible - I messaged hotel as my client got caught up in the Ash cloud they never once replied to me, which is very disappointing , would never book or recommend to my clients
• Karen (6/5): Below average hotel, cleanliness need improve - We stay here due to morning flight. The pros is the hotel provide 24 hours shuttle service to airport. But the bed is not comfortable at all. The towel very dirty. Food average.
• Alexander (2/5): Do not book this hotel! - Worst Hotel ever. Close to airport but other than that totally worthless. We booked a king size bedroom our last night before traveling home. When we arrived they said that they only had a twin size bedroom and no refund was given. We booked roomservice and they messed up the order, deserts came 30 minutes before the main dishes. The main dishes were cold ones they arrived and had a dead fly in one of the sandwishes. Both me and my girlfriend got sick and had belly pain our whole trip back in the airplane. I highly recommend you to book a hotel 15-30 minutes away. I promise it will be worth thw extra time to get to the airport. This hotel is a disgrace!
• Eileen (10/5): Near airport - Comfortable and nice to sleep. Clean Rooms. Buffet breakfast
• Lucky Luke (8/5): Gorgeous food, nice service - Stayed there to catch up with friends the next day. Stay were friendly and attentive. Food was gorgeous -- nasi balap puyung, sop bebalung, and an exotic mixed cucumber drink. Hotel was quiet when I stayed which may be why the outdoor dining seats and tables were dusty. Room was nice and clean though. Breakfast was nice. Overall, great value for money. My only complaint: Airport pick up was late and hotel staff couldn't be reached into the 10th phone call. My flight was delayed but that was not an excuse because they have flight details live on the lobby.
• Burhan (10/5): Excellent hotel! You will not regret your booking. - A good and comfortable hotel with clean rooms, good WiFi and delicious breakfast buffet. Staff were very helpful and welcoming, they even arranged for us a car to the harbor for lower price than we expected.My room was a bit small but didn’t bother me and it is worth the price. Our shuttle driver was waiting for us outside the airport but you need to call ahead. Overall, this hotel has all the comforts you find in any major hotel. The
• Dana (10/5): Great place close to the airport. - This hotel is 2 Klm from the airport, and will pick you up, which is great since the taxi rates are strictly tourist rate. The staff is friendly and spoke good English. The room was clean and there was good food to eat in the restaurant.
• Lynne (8/5): - Good transit hotel. Just 5 mins to airport. Overall it's good
• Aimee (8/5): Super Friendly Staff - We stayed one night because it is close to the airport and we had an early flight. They staff bent over backwards to accommodate us and make us feel welcome. There is a lovely pool and the hotel is set amidst rice fields which you can see from the window of your room. The furnishings are very nice and the AC was fantastic.
• Frank (8/5): Convenient - Covers all the basics. Very good for early flights.
• Verified traveler (8/5): - The only reason to stay at this hotel is its proximity to the airport. The free airport shuttle is perfect, especially as I had a 6am flight and didn’t want to worry about finding a taxi. The room was clean and the pool was lovely. The restaurant food was expensive. I recommended getting food before you arrive.
• Fiona (8/5): Good transit hotel - Pleasantly surprised by this hotel! Wouldn't stay for more than a night (due to location not the hotel) but it's perfect as an airport transit hotel. Not much within walking distance but plenty on site: bar & restaurant inside (slightly pricier, serves more western food), food court just outside (local food) - both delicious! Also do a BBQ 2 nights a week. Buffet breakfast good (didn't realise this was included so nice surprise!). Mini-mart on site too. Room nice and modern - look a little unfinished in places but perfectly clean & comfortable. Free airport shuttle runs every 30 minutes. Would recommend!
• Jeris (8/5): - Good place to rest near the airport!
• Malaysians (6/5): cool - Near lombok airport, had free shuttles transport to airports and had various of indonesian breakfast.
• Yolanda (8/5): Convenient and caters to travellers - This hotel is the ideal place for an early flight out. They are quick to help in anyway they can and even provide breakfast to go if you have to leave before breakfast. The free shuttle was nice. Once the trim and painting are complete, this will be a great place, not just for the airport.
• Alastair (8/5): Hotel good, free shuttle bus to airport. - Check in was inexperienced staff. Porters none. Room was good and clean but nowhere comfortable to sit. Bed and shower all good. Swimming pool not finished. Evening meal our food was cold! Beer very expensive 100k. Shop next door is owned by hotel and prices reflect this ! Nothing in the area, do not walk ! Please read reviews in Trip Advisor , enlightening. Hotel new and good for stay only if airport transit only.
• andre (8/5): Nice hotel - Nice hotel, clean and comfortable. Location is close to airport. Recomended for stay
• alain (8/5): Good place for an overnight stay - The room are small but clean. It's a new hotel and they're still working on it. The pool wasn't working yet. Morning breakfast was really good. The staff are doing everything to help you but they need training which is normal for à New hotel. For The price, it' s à really good hotel.I would go back again.

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