Clarion Hotel The Colony - Plano West

Location: 4301 Paige Road , The Colony, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Non-smoking throughout
• Shared lounge/TV area
• Wheelchair accessible
• Allergy-free room
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Key card access
• Broadcast Live sport events
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby outdoor pool
• Golfing on site
• Water park access (surcharge)
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Swimming nearby

Rooms Available

• Standard Room, 1 King Bed, Accessible, Non Smoking (Hearing)

  1 King Bed

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Wardrobe or closet
  • Free Local calls
  • High-speed internet access
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Desk chair

• Standard Room, 2 Queen Beds, Accessible, Non Smoking (Hearing)

  2 Queen Beds

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Wardrobe or closet
  • Free Local calls
  • High-speed internet access
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Desk chair

• Room, 2 Queen Beds, Accessible, Non Smoking

  2 Queen Beds

  Soundproofed room

  
  

  Internet - Free WiFi

  Entertainment - Premium channels

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request

  Comfort - Air conditioning and heating

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Wardrobe or closet
  • Free Local calls
  • High-speed internet access
  • Blackout drapes/curtains
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Desk chair

• Quadruple Room with Two Queen Beds - Non Smoking

  This quadruple room features a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Satellite channels
  • Alarm clock

• King Room with Tub - Disability Access/Non Smoking

  This double room has a tea and coffee maker, a seating area and a TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Satellite channels
  • Alarm clock

• King Room - Disability Access/Non Smoking

  This double room features a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Satellite channels
  • Alarm clock

• King Room - Non Smoking

  This double room has a tea and coffee maker, a seating area and a TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Satellite channels
  • Alarm clock

• 1 King Bed - Non Smoking

  This double room has a tea and coffee maker, a seating area and a TV with cable channels. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Satellite channels
  • Alarm clock

• Quadruple Room with Two Queen Beds and Tub - Disability Access/Non Smoking

  This quadruple room has a tea and coffee maker, a seating area and a TV with cable channels. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Satellite channels
  • Alarm clock

• Queen Room with Two Tween Beds - Non Smoking

  This quadruple room features a tea and coffee maker, a seating area and a TV with cable channels. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Satellite channels

Guest Reviews

• Brenda (10/5): -
• Mike Haskell (10/5): -
• Carlos (10/5): - I like it Rooms
• Jesus (1/5): - So bad Customer service, no breakfast, bad attitude, manager Greg mean guy. Do I keep going???
• Jesus (1/5): 0 - No breakfast disposable for contraction in process. They never told me went I made a reservation Not. Mean people and their opinions are irrelevant
• Temitope (9/5): -
• Ahsan (1/5): NASTY CUSTOMER SERVICE - NASTY CUSTOMER SERVICE
• Joey , Olivia (8/5): -
• Patricia (8/5): -
• Tracy (1/5): Horrible - Location There was a cockroach in my room. They didn’t have any other rooms to move me. Then when they did change my room I went to the room and that room was occupied then I had to wait a while longer for them to put me in a room that had no heat it was awful and wasn’t clean.
• Thornton (5/5): -
• SANDRA (7/5): -
• Schindler (10/5): -
• Vicki (8/5): Enjoyed my stay. Comfortable -
• Dusty (10/5): -
• Justin (10/5): Restful - Ok Ok
• Daniel (5/5): Decent ,staff was very accommodating - Very basic breakfast,a muffin and coffee .. Shower water pressure wasn’t great , shower was a little dirty also
• Ramairio (10/5): -
• Chaka (1/5): -
• Williams (6/5): Buena - Muy pocas opciones en el desayuno El desayuno
• Jessica (9/5): -
• Jasianna (10/5): -
• Mallory (4/5): -
• Bonilla (2/5): - Location The hotel is not level. Cracks in the shower floor. No overhead lights. Doors wouldn't close. Bad water pressure.
• Abo tair (1/5): Very very bad - Nothing I booked two rooms at this hotel and drove from Austin to Dallas. About two hours after checking in, late at night, I discovered insects and bugs in the rooms. While sleeping, my back started itching badly, and I found multiple insects on the mattress I was sleeping on. I also saw insects crawling on the floor in both rooms. I was staying with my three children, and in the children’s room there were also dead cockroaches. Both my body and my child’s body were bitten by fire ants. At around 3:00 AM, I went to the front desk to report the issue. The receptionist saw everything and changed my room, but there was only one room available. The second room was also in very poor condition, with the same problems. We could not sleep at all. At 6:00 AM, my wife, my children, and I left the hotel because the situation was unbearable. My body was covered with bites from insects, cockroaches, and fire ants. I tried to contact the hotel manager, but he was not available. The front desk staff told me the manager would not be in until Monday. The stay was extremely bad. Additionally, the hotel was under construction, and even the second room they gave us had loud noise. Overall, it was a very horrible experience. I clearly informed the hotel that I will not pay a single dollar for this stay because of how terrible and unacceptable it was. This experience badly affected my children emotionally. We had traveled from Austin to Dallas because my children had soccer matches, but they did not sleep at all due to these conditions. I have vedios that shows everything, I will try to take screenshots and submit them . They told me that they will charge me for only one room , but it doesn’t worth it we even didn’t sleep with that conditions ! I want full refund ! Very bad experience! Unsafe place !!!
• Mark (10/5): -
• Crittenden (9/5): -
• Erica (10/5): -
• Erica (10/5): -
• Leslie (10/5): Enjoyed my stay - Everything was smooth and the staff did an amazing job making us feel welcome.
• Shelli (4/5): -
• Walter (10/5): -
• Brandon (2/5): - I had to cancel my stay due to soccer game changes. I notified the hotel 2days in advance. Said I would get a refund then decided to charge me anyway.
• Michelle (4/5): - The construction was terrible. There was banging and drills and saws going off at 6am on a Saturday. The front desk staff was rude and made multiple wait for an extended amount of time.
• Donald (10/5): - Room was standard clean, smudgy mirror, some lights flicker or do not work. Hotel is currently being renovated. Staff is friendly and attentive. Parking is open and secure. Shop has sufficient stock, beer, and wine.
• Heather (10/5): - Great and friendly
• Abdulazeez (7/5): - Holding my caution fee for more that 24hrs
• Novak (10/5): -
• Erica (8/5): - Hotel was great
• Cassidy (10/5): - Clean rooms
• Stephen (8/5): - No breakfast. Staff don’t smile. Ice machine broke. They emptied the trash but didn’t make the bed
• Renato (2/5): - Under major construction at the time Very loud noise
• Steve (6/5): - Clean room and nice host
• She-Ronda (8/5): - The fact that hotel was in close proximity to the Grandscapes where we had plans at was great for us. The hotel was clean and the accomaded my whole crew and had us all on the same floor. The only thing was that I didnt pay attention the breakfast was available for a fee. Which was onay for my crew because we went out for breakfast.
• Rebecca (10/5): - We spent only 7 hours in the room and the majority of that was sleeping so we don’t have a lot of things to point out, but overall it was a good experience. The AC was controllable with a remote which wasn’t clear, but we found it. No bathtub, just a walk-in shower.The deadbolt lock in the main door was broken and the breakfast cost money (so we didn’t do it, not sure how great it could’ve been. Maybe it could’ve been worth the price idk) but I’m willing to give this hotel 5 stars purely because the checkout time was NOON! That’s awesome and was so needed. What a pleasant surprise. I didn’t notice any odors which is my main worry with hotels/motels.
• Beverly (10/5): - No problem with check in or check out. A great choice hotel!
• Johnny Manzay (10/5): Peaceful and convenient location - Location was perfect More blankets for the bed
• James (2/5): - First, cleanliness was lacking everywhere. The carpet in the halls was disgusting, elevator was a disaster and smelled like marijuana, the room and in particular the shower was nasty. They also no longer offer breakfast. This use to be my go to place in town. I will never stay here again.
• Nickel (7/5): - I like the space of the room, very nice size for the price. But they could improve the bathroom mirror. Nothing was working or it was out i had to go the the first floor for ice both days the restaurant or bar wasn't open ,we didn't get breakfast but other then that my stay was OK and very convenient to all the spots we visited We didn't get a hot breakfast and wasn't able to order food from the restaurant and drinks from the bar.The bathroom mirror really need to be replaced
• Emari (10/5): Great place to stay . - This was the second time I stayed here. The place is quiet. Roads are clean. The TVs are more modern. Lots of food options around.
• John (10/5): - Nice,clean
• Hemphill (7/5): Decent price, but overall quite disappointing. It may have been my last stay at this facility. - Overall the room was good. The AC didn’t work great in the room so it was not always comfortable. The breakfast was pitiful—limited to a few muffins and danish, and some sad looking excuses for eggs. The wifi is downright horrible—it’s so slow it might as well not be offered.
• Priscilla (10/5): - Our stay was good.!!
• Yesennia (10/5): Great stay - Stay was great! Super clean rooms. Staff was super nice and beds were so comfortable! We will stay there again next time we go to WorldSprings since it’s also right down the road within a 5 minute drive.
• LaJerrica (10/5): -
• pablo (10/5): - .
• Sergio (6/5): - The AC wasn't work properly
• Will (8/5): - The breakfast isn’t worth the $6.99 pre purchase and definitely not $12.99 the same day purchase.
• Tony (10/5): Great over night experience. I was allowed to work from restaurant. - Clean and restful. There’s nothing negative to say about my stay.
• Cynthia (7/5): -
• William (8/5): - Nice
• Sheila (10/5): - Room was nice and clean. Bathroom was nice with glass shower. Big nice comfy bed. Microwave and mini fridge. Nice pool. Nice smoking area and areas to sit at and relax. Hot breakfast for additional cost. Not that great. Sausage was very dry. French toast and fresh fruit was good. Inside lounge. Staff was professional and courteous. Price was good.
• Bryce (10/5): - One of my fav places to stay… Good price.. lots of shopping and food choices..
• Alagi (4/5): The Experience From Hell - I worked in the front desk to check in and I was told that a $50 fee must be hold on my card. There payment system will not accept my card and as a result I was told that I will not be able to get my room keys as a result. At this point I already booked my hotel through Hotels.Com. Called my bank and they confirmed that there’s enough money on the card to covered the $50 hold fee. Called Hotel.Com and I was told by the agent that I have to wait until Monday to resolve the issue. I have no where to go to spend the night. An hour goes by sitting there thinking what to do next. I was ready to leave and then Bailee, the Front Desk Agent asked me to try and insert the card again to see if it would work this time. I guess she configured the computer. Suddenly, the payment when through after an hour plus. It was all out a very bad service and experience.
• Peter Anthony (6/5): - The service wasn't great, we were there for a multi-day meeting and the coffee was always running out, nobody was ever checking in on us. The hotel is being converted into a Hilton Garden Inn as we speak. Hopefully the customer service will improve along with the renovation.
• Kayla (10/5): Personal - The stay was pleasant the only thing I wish they would have done was go and clean the room while we weren’t there. We did not have a chance to try the food but good deal breakfast buffet for 12.99 . Good location very near the expressway and places we had to go to. Will recommend and definitely stay again
• Regino (10/5): Staff was nice. Didn’t get a chance to try the breakfast but it was very clean all around. - It was very clean! Water pressure was slow but it was hot.
• Krystle (10/5): - Great location! pool was fantastic and well maintained! room was clean and comfortable.
• Kara (10/5): - The receptionist was very kind and helpful! The parking was convenient and anywhere we wanted to go was right near the hotel. The beds were very comfortable and the rooms were very clean. We were very impressed that they had a smart TV that offered prime, Netflix, etc. A lot of hotels that we have gone to do not give you that option. I would definitely stay at this property again!
• Michael (2/5): - Bathroom had hair all over and there was food still left in the microwave from the previous stay. Air conditioner took hours to cool down.
• Stephen (10/5): - How ‘bout a free continental breakfast, yo?
• Frederick (10/5): - I'm never disappointed choosing the Clarion when I come up from the coast to visit family.
• caroline (8/5): - Hotel was nice, staff were ok ! We booked a two beds bedr
• Ashley (4/5): - The property was not clean and smelled like wet dog in many areas. The floor boards in our room were broken and hurt if you walked over it/tripped over it. The water was also shut off for several hours so we couldn’t use the sink, shower or toilets. Then on our last night from about 7:30-9:45, they had workers in the back with sledge hammers breaking down cabinets and loading them into a truck and it was very loud and we couldn’t get sleep. We called the front desk to complain twice and she didn’t have any info on when it would be done or why they were doing it at night. We requested a manager and she said the manager would be there in the morning which was not true.
• Sidney (10/5): Nice Hotel - Centrally located for our stay in the DFW area.
• Bruce (10/5): - Always a clean place to stay.. never had any issues.. Staff is great!! Shout out to Bailey front desk.. She always goes the xtra mile !! I stay here often.. bed very comfy!! Great price!!
• Aminul (10/5): - Very good
• Angela (8/5): - The hotel is under construction so was noises but not intolerable .. over I would stay agin
• Shane (2/5): - I absolutely horrible staff and Service the worst service I’ve ever dealt with ever I mean ever in a hotel setting
• Glover Jr (8/5): -
• Darren (6/5): - Average hotel, doing renovations so nothing spectacular about this property. Breakfast was good during mon-wed but the weekend breakfast crew sucks.
• Remy (2/5): - Extremely poor customer service
• Remy (2/5): - Extremely poor customer service and management
• Verified traveler (2/5): - Pool out of order, room did not had RC for AC and had to wait for them to bring one, on this app was offer continental breakfast and upon arriving was told that was an extra charge, got locked out because battery to open door was dead and couldn’t get to my room
• Solomon (10/5): - Centrally located. Nice property
• Craig Carey (6/5): - The bed was great, breakfast was$12.99 which is the same you get at La Quinta for free. Loud party up and down the hall, complained but nothing was done about it. They finally went to sleep at 3am
• Tabetha (7/5): -
• Dr. Mahmoud (1/5): Not worth it - Nothing Nothing room cleaning despite asking Staff is not friendly
• Rebecca (2/5): DIRTY/nothing worked - They very obviously do not clean the rooms. The coffee maker looks like it has NEVER been cleaned. There was debris on the floor from the wall chipping, and when I looked down at it, I noticed a beer cap! Room was obviously not vacuumed at all. The pool was closed in mid July, no ice machines worked, and the mini fridge didn't work. I checked out 3 hours after checking in, Hotel denied my refund, told by the front desk lady that "well it's not like I clean the rooms", and we checked into the Resident Inn down the road. They were MUCH better.
• Joshua (2/5): - Upon arrival, I had to wait in lobby for over 45 minutes to check in due to no staff being at the front. The room itself was covered in dog hair, the bath room was dirty, and the blankets had stains on them. The pool was closed the entire time and all the ice machines were broken. The elevators and hallways had a funky smell the entire time. Would not recommend this place to anyone.
• Thomas (9/5): Superb -
• Kristina (10/5): -
• Shelbie (8/5): - It was pretty clean, simple rooms and reasonable comfort. The hotel had some dated elements and some recent updates. The staff was kind but a bit difficult to get requests in (asked for an extra sheet that never came) and the front desk was often empty. They seem a bit understaffed though.
• Marie (6/5): - Bathroom sink didnt drain. Clerk didnt seam overly concern when reported at checkout.
• Casey (4/5): Rate a two star overall. - Tub faucet was very loose…no free breakfast hot or continental…dirty walls and outlets…odor in room. Never will stay at this hotel again. Will be sharing experience on social media. Do better please.
• Maurice (8/5): - It’s nice a clean. Friendly staff. Skip the breakfast buffet. It’s sparse and overpriced. They said they had bacon but only served poor quality pork sausage. When I asked them where the bacon was they told me it wasn’t served everyday. The location is perfect for everything at Gradscape . Great price
• pablo (10/5): - .
• Saloni (10/5): - Good property
• Arlene (10/5): Exceptional -
• Robert (10/5): - Awesome and convenient

Photos