One Durango

Location: Blvd. ITD, N° 99 Col. Ant., Planta de Impregnación, Durango, DGO, 34080, Durango, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - anytime

Check-out: 12:00 PM

Amenities & Facilities

• Free breakfast
• Meeting rooms
• Nature reserve
• Comprehensive recycling policy
• Free WiFi
• 24-hour front desk
• Luggage storage
• Continental breakfast
• Wheelchair accessible
• Elevator
• Television in common areas
• Free breakfast
• Safe-deposit box at front desk
• Meeting rooms
• Smoke-free property
• Tours/ticket assistance
• Free wired internet
• Braille or raised signage
• Self parking (surcharge)
• Airport transportation - drop-off (surcharge)
• Free continental breakfast
• Free buffet breakfast
• Shared microwave
• Shopping mall on site
• Nature reserve
• LED light bulbs
• Grey water recycling system
• Covered parking
• Casino nearby
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Coworking spaces
• Locally-sourced food on site (80% or more)
• Energy-saving switches
• At least 80% of all lighting comes from LEDs
• Comprehensive recycling policy
• Water-efficient showers only
• Accessible airport shuttle
• No accessible airport shuttle
• Smooth flooring in public areas

Rooms Available

• Standard Twin Room, 2 Twin Beds

  2 Twin Beds

  206 sq feet

  
  

  Layout - Separate living room

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 55-inch LED TV with premium channels

  Food & Drink - 24-hour room service and free bottled water

  Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets

  Bathroom - Private bathroom, towels, and a shower

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Smooth flooring in room

  Eco-friendly - Energy-saving switches and LED light bulbs

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Bottle of water
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Room service (24 hours)
  • Free WiFi
  • Down comforter
  • Separate living room
  • Free cribs/infant beds
  • Bedsheets provided
  • Local maps
  • Guidebooks or recommendations
  • LED light bulbs
  • Desk chair
  • Energy-saving switches
  • Smooth flooring in room

• Superior Room, 1 Queen Bed

  1 Queen Bed

  193 sq feet

  
  

  Layout - Separate living room

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 55-inch LED TV with premium channels

  Food & Drink - 24-hour room service and free bottled water

  Sleep - Hypo-allergenic bedding, a down duvet, and bed sheets

  Bathroom - Private bathroom, towels, and a shower

  Practical - Safe, desk, and phone; cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Smooth flooring in room

  Eco-friendly - Energy-saving switches and LED light bulbs

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Room service (24 hours)
  • Free WiFi
  • Down comforter
  • Separate living room
  • Free cribs/infant beds
  • Bedsheets provided
  • Local maps
  • Guidebooks or recommendations
  • LED light bulbs
  • Desk chair
  • Energy-saving switches
  • Smooth flooring in room

Guest Reviews

• Raul (10/5): - Great location only steps to to Paseo Durango , minutes to airport and central camionera.
• Sergio (10/5): - good
• Angelica Maria (10/5): - Lindo
• Inocente (10/5): - Shopping mall really close
• Yasmín (2/5): - air conditioner don’t work no towels extra
• CYNTHYA (8/5): - Beds are too small
• Maria (4/5): - The room floor was dirty and the restroom Was not so clean. But other than that the stay was good.
• Maria (6/5): Mr - It needs to be more clean and updated.
• Angel (10/5): - Excellent service
• Martha (10/5): - Great customer service,
• Luis (8/5): - Good for the one night a little noisy
• Mario A (10/5): - Easy to find. Great price.. great location Nice people
• Aurelio (6/5): - Y
• Liliana (4/5): - The lady on the front desk doesn’t know how to treat people. She tried to do 2 checks in at the same time and she offends when I asked questions. Hotel ONE can do better. the hotel is not that bad.
• Maria (8/5): - I didn't like that there is not a fridge or microwave in the room
• Elizandro (10/5): - Good
• German (10/5): - Good
• Yvette (10/5): - The breakfast was delicious! The staff was super nice! The hotel was very clean!
• Garrett (2/5): - I said that I could cancel at any time before 5:00 I put a cancellation in at 2:00 and never got my money back and still haven't got a response expedia's promise this and that but they don't uphold their promises either
• Juan (2/5): - NA
• Diaz Rodriguez (6/5): - The air conditioning was not working properly and the room was hot
• Erasmo (10/5): - Food was excellent
• Jorge (10/5): - Good
• Jorge (10/5): - Good
• Francisco (10/5): - N
• Veronica (10/5): - Amazing stay! Been staying here for the last 7 years sometimes 2 times a year. Staff is friendly, hotel is safe and clean. Definitely recommend.
• Joel (10/5): - 👍
• Daniel (10/5): - Great stay excellent internet to work with, very comfortable bed y nicr breakfast
• Cynthia (10/5): - Muy bonito y muy profesionales
• Daniel (6/5): - Small room. Utility driven facility. If you want AC or bathroom exhaust you NEED TO REQUEST IT
• EDWIN (6/5): - Towels and bedding were dirty, we had to call to have them change.
• Jesus (6/5): B - The elevator card not working. go 3 times to lobby area for fixed Pay for parking also . this parking lot is not secure. The gates for exit and entry to parking is broken bad experience the lady lobby area need more experience speaking to customer
• Ociel (2/5): - Dirty beds, AC doesn’t work and they couldn’t fix it
• Jorge (10/5): - Gracias
• Dario (10/5): - Staff... super!!
• Ann (10/5): - People are friendly and helpful. Facility great and clean. Quick check in. Good breakfast.
• OSCAR (6/5): - La recepción está en el primer piso y el estacionamiento es el de la plaza.
• Angelica (10/5): - Everything was close shopping center the “el centro” was very close easy to access a taxi.
• Alondra (10/5): - Great location and breakfast was delicious there! Rooms were good and very clean!
• Alma (10/5): Great Location - Great location next to mall which had a Starbucks. Also included breakfast was great.
• Juan Rojas (6/5): - It’s a good hotel.
• Jessica (4/5): - Costumer service is horrible My room air conditioner was not working I ask so many time they never fix it I ask for extra blanket they didn’t have any They only think is that you are near the mall that you can walk breakfast food was not bad but the lady that’s in cleans she littered count what you take
• Gregorio (10/5): - Close to shopping stores safe parking lot
• Pedro (8/5): - Ok
• Maria (6/5): - I like that is next to a shopping mall.
• Edgar (2/5): Extremely Dissatisfied Business Trip Experience - I recently stayed at this hotel during a business trip, and I must say that my experience was nothing short of disappointing. Due to unforeseen circumstances, I had to cut my trip short and decided to check out early. When I approached the hotel staff about this, they assured me that it would not be a problem and even promised a refund for the nights that I wouldn't be using. However, my disappointment grew when I received an email from hotels.com stating that a refund was not possible due to the hotel's policy. This blatant inconsistency between what I was told in person and what was communicated in writing left me feeling frustrated and misled. As a business traveler, I value clear and honest communication, and this experience fell far short of my expectations. This ordeal not only inconvenienced me but also left me out of pocket for the unused nights. The lack of integrity and follow-through on the part of the hotel staff has left me with a negative impression of this establishment, and I would caution other travelers to be wary of similar discrepancies in their dealings with them. My overall satisfaction with this hotel is extremely low, and I regret choosing it for my trip.
• Ray (10/5): - Very clean, nice & modern.
• Veronica (10/5): - The best hotel in Durango Hands down. They staff is so friendly the location is perfect so convenient. They treat me and my mom so nicely. I been staying here every year for the last 7 years and the rest to come
• Adriana (8/5): - Everything was really good, except for the illumination in the bathroom, and also I think the need some extracted in it too. But the service was excellent.
• Victor (10/5): - Close to the main market and historic part of Durango by taxi. The free breakfast was okay but very convenient. You do have to ask for an iron and ironing board at the front desk.
• Omar (8/5): - I’m not sure what they used to clean but it had a terrible odor. I sprayed my cologne to block it out. The cleaning could’ve been better.
• ERIK (8/5): - The ladies at the front desk need a better training in how to make the guest welcome.. Seems like the ladies who clean the rooms had better welcome skills compared to the ones working the front desk..
• Raphael (10/5): - Great location, good breakfast.
• Cameron (10/5): - Location and breakfast
• Daniel (10/5): - Well recommended for short stays, very basic but nice and clean.
• Alfonso (10/5): - Great
• Adriana (4/5): - Estaba sucio el baño y una de las camas la colcha manchada las toallas tenian un olor de viejo y el agua al bañarse tenia olor a aceite o petroleo el desayuno no tenia sazon el tocino q tenia el huevo estaba crudo la salsa de los chilaquiles era pura agua. Muy caro el precio para el servicio que da el hotel primera vez y ultima vez que nos quedaremos en ese hotel
• Todd (8/5): - It was adequate
• Alberto (10/5): - Really good Hotel!!!
• Angelica (10/5): - Ok
• James (10/5): - Quiet and clean. Nice breakfast open at 6 AM. Staff friendly and helpful. Proximity to shopping mall is great. Gracias!
• Ramon (2/5): - It is kind of difficult when the hotel is located in a place you have to pay. Furthermore, because it was posted that the parking was free and it was not, Also, I had to go four times to the lobby because the key cards didn't work. This is the worst hotel I have reserved.
• Veronica (10/5): - Amazing stay for the last 5 years. See you next year ONE! Thank you to the amazing staff.
• Eddie (8/5): - 👏👍
• Ann (10/5): - We always stay here on our way through Durango. The most convenient place with safe, underground parking.
• Abbdon (4/5): - Rooms are very small. I heard loud snoring and kids playing from room next door. Walls seem to be very thin and lacking proper sound proof insulation between walls. The location is convenient because it’s located at the only shopping mall in the city and pretty close to historic downtown, restaurants, etc. Other than it’s location I would not recommend it.
• ANITA (4/5): - The bedsheets had orange stains on the m and so did the pillows. The bed didn’t look made when we arrived.
• Flor (8/5): - Very comfortable,close to the town , atención staff very nice, and the hotel are clean.I would like more kind the food in the breakfast, also need more clean elevators,I love this hotel and I like came back again.
• Jorge Sanchez (6/5): - Floors and bathroom very dirty. The hole room smelled like sewer, pillow was dirty, and the walls between the rooms are not very sound proof, I heard everyone’s conversations including when they arrived after midnight. Will never stay with them again.
• Alberto (6/5): - Rooms way too small, wall too thin, and blankets not white clean.
• Natalia (6/5): - Very basic tiny room, old bathroom, mold in the shower, water not hot enough. Same poor breakfast each day.
• Jaquelie (10/5): - exelent service
• Lorena (6/5): - It was okay, had a few bad experiences but nothing too bad
• Ann H. (10/5): - Never fails to be just what we need.
• Diego M (10/5): - Convenient to other shops, close to public transportation, staff very nice.
• oscar a (6/5): - NOT COMFORTABLE MATTRESS
• Verified traveler (4/5): - This property was recommended by my uncle and my wife and I were not happy with it. We got a room and saw a stain and a hair on the bed. We were moved to another room which was only slightly better but we were tired so decided to stay. The towels we received throughout our stay were stained. The only thing i liked was there daily breakfast that was decent. It is also conveniently next to a mall. I would not stay here again.
• Verified traveler (10/5): - Small rooms, but property extremely clean. Wonderful friendly staff with excellent breakfast.
• Verified traveler (10/5): - Excelente
• Juan (8/5): Very good stay - Everything was great! the gym is very out dated... great customer service!
• GABRIEL (10/5): Loved it - It was an amazing stay. Staff was bilingual and spoke English. Breakfast was hot and a good selection of fruits and yogurt as well. Felt safe and covid19 rules were enforced. Centrally located with a sams and Walmart within walking distance.
• Verified traveler (8/5): - Good hotel
• Verified traveler (10/5): - Todo esta perfecto!!! Muchaa gracias por su buen trabajo
• Verified traveler (8/5): - this hotel has an elevator to get to the rooms (good thing) but in case of an emergency or elevator breakdown you have to hit the stairs but you can not get back into the hotel because to get into the rooms you have to use the elevators also the room cleaning personnel although very efficient and polite do not clean the rooms until late during the day
• Verified traveler (10/5): - it was really calm, in a shopping district you can get by walking
• Miguel (6/5): Nice Hotel - however NOW needs some updates. - Good place to stay however you can tell that time/use is starting to take effect, I've been staying here over the years. Prices are reasonable and you do get what you paid for. Been staying at this hotel over the years and quality of the rooms has been on the decline especially since room bathroom(s) are in need of attention. ROOM BATHROOM - Towel rack that is mounted on the bathroom sinks has been coming loose on all of the sinks in all of the different rooms I have been staying at (stayed in three different rooms/occasions in 2019). Towel hangers are either loose or disappeared. AC has always been on its own and can't really control from the T-Stat in the room until you call room service to have the units looked at. ELEVATOR WAITING AREA AND ROOM HALLWAYS - Biggest complaint is that the staff mops the floors with a dingy smelling mop that does not seem to get cleaned/replaced. The staff uses some type of deodorizer to try to conceal the odor, however you can still smell it as soon as you walk out of the elevator doors. Although I've complained about this smell to reception, it seems to be in vain as this has continued throughout. ELEVATOR ISSUES - This last stay only one of two elevators was working. So trying to get in/out was always taking time. Access to your floors with the rooms always required to use the key card in order to be able to go up, now it is NOT working. They do have a security guard on the entrance level there though.
• Robert (10/5): Mr - Great confort and cleaner
• Verified traveler (10/5): - Location and nice staff close to good eating and shopping
• José (8/5): Beautiful - Good very good!
• Sierra56 (8/5): - Room was well clean went to breakfast everything was good and well cleaned
• David (10/5): - Excellent facilities for the price. Very clean. Friendly staff. Great breakfast.
• Verified traveler (10/5): - Staff was very courteous and very professional. Music at the club next door was very loud..
• Verified traveler (10/5): - Receptionist very nice and professional, cleaning crew very polite and helpful.
• Verified traveler (10/5): - Excellent location and great customer service. The rooms are clean, the location is very convenient as it is by a shopping mall. Plenty of parking available. Great food(breakfast)
• Verified traveler (10/5): - Close to major attractions. Friendly staff and clean rooms.
• Debra (10/5): - The location was great! close to stores, shops, bus lines.
• Neil (10/5): A great place to stay in the heart of Zacatecas. - This is a great place to stay. We had nice room. The hotel is built on marble, so it seems it is a older hotel. But it has all the modern facilities. The free breakfast was amazing. It is a great buffet with good staff.
• Verified traveler (2/5): - Room is small, nothing inside the room, towel looks not clean.
• Verified traveler (2/5): - I had an early flight and had to take a shower with cold water. They offered to check on it after the fact.
• juan (10/5): - It was very good,exelent price and the breakfast was great

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