Home2 Suites by Hilton Charlotte University Research Park
Location: 625 McCullough Drive, Charlotte, us
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Modern Amenities
The Home2 Suites by Hilton Charlotte University Research Park offers a range of modern amenities to ensure a comfortable stay. From flat-screen TVs with cable channels to iPod docking stations, the rooms are equipped with everything you need for entertainment and relaxation.
Convenient Facilities
Guests can take advantage of the fitness centre, indoor pool, and induction burner cooktops available for free check-out. The 24-hour front desk is always ready to assist you, and on-site parking adds to the convenience of your stay.
Nearby Attractions
Located just 700 metres from the Shoppes at University Place, and 2.3 km from the University of North Carolina - Charlotte, our hotel is the perfect choice for travelers looking to explore the area. With the Charlotte Douglas International Airport only 20 km away, your journey to comfort and convenience begins here.
Book your stay at Home2 Suites by Hilton Charlotte University Research Park now!
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Swimming pool
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Facilities for disabled guests
- Non-smoking throughout
- Wheelchair accessible
- Salt-water pool
- Fence around pool
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- First aid kit available
- Contactless check-in/check-out
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Face masks for guests available
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Secured parking
- Swimming nearby
Rooms Available
-
Suite, 1 King Bed, Accessible (Hearing)
1 King Bed
490 sq feet
Layout - Living room and dining area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Suite, 1 King Bed, Accessible (Roll-in Shower)
1 King Bed
490 sq feet
Layout - Living room and dining area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Wheelchair-width doorways
-
Studio, 2 Queen Beds, Accessible (Roll-in Shower)
2 Queen Beds
400 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Low-height counters and sink
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Lowered peephole/view port in door
- Low-height counters/sink
- Low-height desk
- Low-height bed
- Wheelchair-width doorways
-
Suite, 1 King Bed, Accessible, Bathtub
1 King Bed
490 sq feet
Layout - Living room and dining area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Accessible bathtub
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Bathtub grab bar
- Accessible bathtub
-
Studio, 2 Queen Beds, Accessible (Hearing)
2 Queen Beds
400 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Studio, 2 Queen Beds, Non Smoking
2 Queen Beds
400 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Studio, 1 King Bed, Accessible (Hearing)
1 King Bed
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Studio Suite, 1 King Bed, Non Smoking
1 King Bed
400 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Suite, 1 King Bed, Non Smoking
1 King Bed
490 sq feet
Layout - Living room and dining area
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Studio, 1 King Bed, Accessible, Bathtub
1 King Bed
400 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Accessible bathtub
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Bathtub grab bar
- Accessible bathtub
-
Studio Suite, 1 King Bed
1 King Bed
400 sq feet
Internet - Free WiFi and wired internet access
Entertainment - 42-inch LCD TV, premium channels, and MP3 dock
Food & Drink - Kitchenette with refrigerator, microwave, dishwasher, and cookware/dishware
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, free toiletries, a hair dryer, and towels
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning and daily housekeeping
Accessibility - Phone accessibility kit
Need to Know - Limited housekeeping
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Interconnected room(s) available
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- MP3 docking station
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Studio Suite with Two Queen Beds - Hearing Access
This accessible suite features a living area, dining table, and kitchenware. Guests can enjoy free WiFi, wireless printing, and a personal iHome alarm clock to dock iPod, iPhone, or iPad devices.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Interconnected room(s) available
- Alarm clock
- Toaster
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
King Studio Suite
This suite features a living area, dining table, and kitchenware. Guests can enjoy free WiFi, wireless printing, and a personal iHome alarm clock to dock iPod, iPhone, or iPad devices.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Interconnected room(s) available
- Alarm clock
- Toaster
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
King Studio Suite with Bath Tub - Mobility Accessible
This accessible suite features a living area, dining table, and kitchenware. Guests can enjoy free WiFi, wireless printing, and a personal iHome alarm clock to dock iPod, iPhone, or iPad devices.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Interconnected room(s) available
- Alarm clock
- Toaster
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
King Studio Suite - Hearing Access
This accessible suite features a living area, dining table, and kitchenware. Guests can enjoy free WiFi, wireless printing, and a personal iHome alarm clock to dock iPod, iPhone, or iPad devices.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Interconnected room(s) available
- Alarm clock
- Toaster
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
One-Bedroom King Suite
This suite features a living area, dining table, and kitchenware. Guests can enjoy free WiFi, wireless printing, and a personal iHome alarm clock to dock iPod, iPhone, or iPad devices.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Interconnected room(s) available
- Alarm clock
- Toaster
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
-
Studio Suite with Two Queen Beds
This suite features a living area, dining table, and kitchenware. Guests can enjoy free WiFi, wireless printing, and a personal iHome alarm clock to dock iPod, iPhone, or iPad devices.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Microwave
- Dishwasher
- Video
- Heating
- Interconnected room(s) available
- Alarm clock
- Toaster
- Sofa bed
- Feather pillow
- Hypoallergenic pillow
- Smoke alarm
- Privacy curtain
Guest Reviews
- Tomas (10/5): -
- Robert (8/5): Location needs a little polish, and it would be a great location! - Comfortable rooms! One of two elevators down
- Lakeshia (7/5): -
- Mclaurin (10/5): Kids loved it - Breakfast N/a
- rickie (7/5): - Under par compared other home2suites Breakfast options, bed had ticks, noisy neighbors after midnight in the hallway talking, it might be our last time at home2suites, we want better for our money
- Regina (10/5): -
- Angel (10/5): - Ideal location with generous room sizes that really enhance the overall experience. Water pressure in the shower could be improved.
- Takim (10/5): -
- Clay (8/5): Nice stopeover for the night on a roadtrip. - The Breakfast Buffet was very good. The rooms were spacious (as was to be expected). We were traveling with a toddler, so it would've been nice to have a bathtub. We didn't want to book an accessible suite and take once away from someone who REALLY needed it, but i recognize that's kind of a niche issue. No fault of the property; I suppose there was a youth sporting event or something happening nearby. The pool area and workout area were absolute pandemonieum when we arrived at 2030. It would've been nice to be able to use them, but that's just life sometimes i guess.
- Dantzler (8/5): -
- Mclaurin (10/5): Kids enjoyed it - Breakfast was great N/a
- Tomas (10/5): - It Was all grate service and stuff and indoor pool
- Jendayi (7/5): For the night it was a good stay - The the space the location of the room Not having sheets or diapers to wash dishes
- Shawdelyn (10/5): -
- Shakima (9/5): -
- Priscila (10/5): -
- Alaina (9/5): - The room was very nice and clean. The pool was kind of murky and dirty
- Arrington (10/5): -
- Philistia (8/5): MY STAY WAS PLEASANT, COMFORTABLE AND I LOOK FORWARD TO RETURNING THE NEXT TIME I VISIT CHARLOTTE! - BREAKFAST WAS AS EXPECTED. FACILITY WAS KEPT VERY CLEAN AT ALL TIMES. STAFF WAS FRIENDLY, HELPFUL, PROFESSIONAL. I WOULD HAVE LIKED FOR THE POOL WATER TO BE CLEANER, HOWEVER THE WATER TEMP WAS GREAT! THE ROOMS WERE CLEAN, COMFY BEDS. THIS WAS MY 3RD STAY WITH HOME 2 SUITES & I'M VERY PLEASED WITH THE CONSISTENCY THUS FAR WITH THIS CHAIN OF HOTELS. POOL WATER NEEDED TO BE CLEANED...IT WAS CLOUDY.
- Candy (4/5): Dirty - The location The property needs some serious revamping ! It’s very dirty
- Lourdes (10/5): -
- GERARD (10/5): - Keep pri
- GERARD (10/5): -
- Surles-McCorvey (5/5): -
- Barbara (10/5): -
- Zekria (1/5): I did not like it at all - Nothing Management
- Latisha (8/5): -
- Latisha (8/5): -
- Darrell (10/5): I was very satisfied with my stay! - Very clean and quiet…great location not far from everything! I liked everything!
- Qahir (6/5): -
- Butz (6/5): -
- Yeabsira (3/5): We will never be back - Nothing special Not clean, rooms are not cleaned while we were there and major problems are safety concerns you might see guests fighting and police officers are being called to settle
- GERARD (10/5): Great stay - Superp outlook Nothing
- Carla (2/5): Promising stay turned Hilton hotel from hell! - It was nice kind of dormitory feel. The bed was comfortable and lots of space. Simple breakfast selections but decent. Cordial staff but became disappointing when we had the issue of the loud noises coming from the next room over. We traveled over 30 hours and were jet lagged. The first nights were great. No complaints. The last night we got lest than an hour of sleep due to the unexpected party next few rooms to us and the staff at first being dismissive. My husband went down to the front desk and complained… finally sent security upstairs which didn’t help so they moved us to a different floor. When we finally re-settled into bed, we were awoken by a couple next to us engaging in domestic violence! My husband called to send security upstairs to intervene and they came. My nerves were shattered and we just waited until a little later to check out. We had a three hour drive to take and had a scary instance of fighting exhaustion but we made it. We were told that we’d be given points but lady checked? I did not see any awarded. Very disappointed and I will reach out to corporate.
- Christian (10/5): Very good - We enjoyed our stay here, the service was great and the room was clean.
- Marian (10/5): -
- SHAYLA (4/5): - The toilet wouldn’t completely flush, management handed me a plunger to unstop it but after my boyfriend and I tried to unstop the bowl it still wouldn’t completely flush and management accused me of putting too much paper in the bowl, there were no more rooms available, management wasn’t able to discount my stay because I booked through a third party, and management was going to give me 3,000 points for the inconvenience but I have not received it.
- Felicia (8/5): - Everything was very nice, and very clean. The only thing that I was very disappointed in is that, this particular home2 did not have streaming services. Every other one that I have stayed at, has Netflix, prime, and things of that nature but this one did not. So that was quite disappointing for a television buff like myself. Other than that everything was nice.
- Nicole (8/5): - Friendly and courteous staff, clean facility, nice breakfast.
- Babette (10/5): - Staff Clean Location Pillows were extremely uncomfortable, way too soft
- Holly (10/5): - The front desk was so friendly, responsive, and helpful. My room had some issues which the front desk addressed and fixed. Hot coffee all day. My biggest complaint would be the guests who booked there. Some people decided to have a “church” retreat there and were very loud.
- RurouniFoodie (4/5): Poorly Managed - The property shares a parking lot with Fairfield and can accommodate trailers or oversized vehicles. The room is pretty standard for Home2 Suites. The lotion mounted on the bathroom wall was coming off. I notified the front desk and it wasn't fixed the first day. The second day the maid came to clean my room and it wasn't fixed when I came back in the evening. Obviously, the staff doesn't care about keeping the property up to standard. The sockets on the nightstand needed to be replaced because it was like plugging into a hole, not a socket. The shower had hair on the tub floor, 2 short ones and a long one. If I was the owner, heads would be rolling. But management and leadership in the Hilton chain seem to be severely lacking.
- Vladimir (8/5): -
- Tatiana (6/5): - Our stay was nice. The breakfast was good. The room we stayed in had a weird smell to it, and only in a certain area. I later found out there was a half eaten, dusty burrito wedged between the air conditioner and the wall. Overall the stay was good though.
- Mentee (1/5): -
- jeffeU3382VO (2/5): Home2 Never Return To! - Room smelled really terrible and the sofa had lime-green outdoor lawn furniture cushions on it. Air conditioner sounded like it was about to die and best of all, I stayed for 2 nights and got billed for 6. Staff made what is typically an OK breakfast experience terrible because they refuse to walk to each other to communicate and simply yell across the entire lobby area. Will not go back and would not recommend.
- Robert (10/5): -
- Victoria (10/5): Good stay! - Well the concert we were supposed to go got cancelled, so that was a bummer. But the stay here was great. Clean rooms, good breakfast, clean lobby.
- Kimberly (8/5): - Nice place with large rooms. Breakfast was ok.
- Chris (2/5): Not happy with all the switching around - in and out of 4 rooms. - When we checked in, the first room didn't have ac and then the second room had a very loud ac and then we couldn't enter the third room because the key didn't work. Finally we got into a 4th room. We switched in and out of 4 rooms. This is totally unacceptable. We made a reservation and expected a room to be ready for us. There seems to be a lack of communication between staff about what rooms are available for guests. We were so tired from our trip and didn't expect to be treated like this.
- 485kristofferl (2/5): Filthy room conditions. Huge disappointment for a Hilton branded hotel. - I picked this Hilton Home2 hotel because it is located 5 minutes from where I was working for the week in Charlotte. I have been a consistent business traveler for over 30 years and I have stayed at a handful of Home2 locations in the past. I stayed in the King Suite at this location for 10 days. Where do I begin... Upon checking in I was flatly told the pool was broken when I asked what time it closed. It was broken the entire 10 days I was there. One of the two elevators was broken, which I found out by standing in the lobby after checking in for what seemed like an eternity after having pushed the button, when a housekeeper walked up and told me "that one is broken". No sign or anything. I guess one of those things you are just supposed to figure out on your own. When I got into my room, I was stunned by the condition it was in. I won't waste space describing everything individually that was stained, just know that everything from the couch to the floor to the mattress to the walls were stained with some unknown substance. The mattress was obviously bloodstained. The sofa looked like something you would find on the side of the road. Ripped and covered in unknown stains with the stuffing coming out. The desk chair was literally falling apart. The covering on the armrests were falling off in pieces. Multiple surfaces had the telltale signs of a cigarette that had been laid on it and forgotten. The shower was covered in mildew and the drain and shower floor had hair all over it. The water pressure trickled out to the point that I had to wash my feet separately in the bathroom sink. The toilet only was able to flush once in around 15 minutes time, and to actually make it flush completely you had to stand there and hold the button down for around 10 seconds. The chain to open the blinds broke when I pulled it the first time. Over the years, I've stayed at some pretty dismal places at times. I think the condition of this hotel ranks as the worst I have ever experienced, and I am shocked that HILTON allows their name to be on it. It honestly makes a run of the mill Extended Stay look like luxury. Suffice it to say that I won't be staying here or at any other Home2 in the future.
- John Michael (2/5): Dishonest Housekeeping - Unconcerned Management - Being in a hurry, we forgot to pick up our Tempur-Pedic pillow, which was unmistakable compared to the pillows used in the hotel and also was in a pink silk pillow case. Only about 30 minutes after checkout, we called to ask if they might set it aside for us, but our expensive pillow had magically disappeared. There are cameras in the halls and probably in the elevators as well, but the management told me that we must have dropped the pillow on the way out. We know better. I advised the manager that they have a thief working for them and asked that they make this right by replacing the pillow. They refused. Yes, our mistake for forgetting it, but if you cannot trust the staff to have some integrity and to be honest,....??? Someone should have been fired, or at least the hotel should have made this right by replacing our pillow. Instead, the manager praised the housekeeper as a "very honest housekeeper." Again, they have cameras. They could find out who stole our property instead of gaslighting us, telling us that the pillow was not there so we must have dropped it on the way out. We know exactly where it was in the room. We just forgot to grab it on the way out of the door with our bags.
- Smith (9/5): -
- jenniferrO2718RE (4/5): Nerve-racking and disappointed - I booked this hotel last minute after work on a Friday. My daughter and I wanted to stay in a hotel with a bedroom and indoor pool. Because of my job, we do not get to do as many fun things as we would like. The reservation process was easy. However, when we checked in to our room, there was no Air Conditioning. We had to buy fans. Then we went to the pool around 9pm, and it was so crowded. She wouldn't get in because of all the loud kids and adults. As they were leaving around 9:30pm, we thought about getting in. But, then more small kids and adults came in. I couldn't believe it. We went to bed and got up early the next morning to swim. There were no towels, pool toys in the pool, and it was murky. Again, it was last minute and I didn't read any prior reviews. There was also only one working elevator and it took 5 min to get to the 4th floor. We took the stairs when we left around 10am that morning. I guess I need to find hotels that are not so overcrowded and run down.
- Aushzanique (5/5): -
- Lisa (10/5): Exceptional - The location was great convenient to restaurants stores to shop at The carpet in the room had some bad stains and the furniture in the lobby that needed a good shampooing but over all a great place would stay again
- Crystal (6/5): - Check in was confusing, beds very uncomfortable, we stayed for 5 days, no one ever came to empty our trash, replace linens or make the beds. We were told we had to get our own linens from front desk, and they never had enough. Our room keys never worked we had to ask 4 times to get new ones with one only ever working each time. The place was dirty
- Shari (10/5): - Front desk employees were friendly, polite, respectful, and very helpful with any questions I had.
- Drumm (10/5): Exceptional - All the staff at the front desk
- Wayne (10/5): Event - Not too far from event. It was great. Large room with soda and small kitchen. Love it
- Gale (10/5): Exceptional -
- Siannan (8/5): - The hotel was adequate for my needs. The staff was exceptional.
- Ebony (10/5): - Nice priority- great location
- Karin (10/5): Si wonderful place - Great Station
- wayne (10/5): - I enjoyed my staying there was very restful I enjoyed the breakfast buffet
- Charles (10/5): Exceptional -
- Jaelyn (1/5): Inconvenient and a waste of $250 for one night of terror. - It wasn’t too far from the stadium where my concert was at, and the surrounding area seemed nice. The rude manager, Cammie. The power went out with from 12am-the next day when I checked out. I don’t know when it cut back on, but it was on handled well at all. I was not accommodated for the inconvenience at all and was in fact told that since I paid through booking, I was an irrelevant factor because I paid booking and not the hotel. I was terrified, could barely sleep. The room was very hot and muggy. Couldn’t take a shower. Couldn’t use any of the amenities I paid for. Almost broke a wheel on my suit case taking it down four flights of steps. It was a very unpleasant trip.
- Jacob (10/5): Exceptional -
- Christopher (2/5): Power Outage for 12 Hours - Horrible experience. The power went out at 12:45 am and we were without power until checkout. Power came on as we were walking out the room to check out by noon. The entire night we were without power. Thus, no A/C, no hot water, unable to keep food in fridge cold, hotel of course was unable to provide breakfast. While we understand things happen it wasn't until we were pulling out that we realized there was a generator next to the building. Total shock as during the power outage there wasn't any emergency lights in the hallway or stairwell. Given the situation we would have appreciated an apology for the experience of the stay. The front desk staff didn't even attempt to acknowledge what happened or show any concern which was appalling. We understand "rain" but the weather conditions didn't warrant power being out for almost 12 hours. Never again would we consider this particular hotel.
- Navigator47219034976 (2/5): No compassion or empathy from Cammie, the manager. Power went out & I couldn’t use any amenities. Handled terribly. - I traveled from Huntsville, AL to Charlotte to see Kendrick Lamar & SZA. Got back to the hotel at midnight & the power went out within 30mins. I was unable to take a shower or use any amenities. Cammie didn’t care, and didn’t even try to handle it.
- Joceline (7/5): It was a great comfortable experience - Location and size of room. Nothing
- Keyonna (3/5): Poor - No power ac hiot water
- Angel (10/5): - From parking to reception to the room, very easy, quickly and courteous, a great experience 😀
- Barbara (8/5): - The rooms are spacious and clean. Be aware that, unless you ask, beds are not made and towels are not replaced, and garbage cans are not emptied during your stay - that was our experience. There was a power outage during our stay, following a storm, that lasted from 1:00 am until 11:20 a.m. The included breakfast is very good with many options.
- Richard (6/5): - There was a power outage which was a major inconvenience. We should be compensated in some way for that.
- Chris (9/5): Superb -
- Courtney (10/5): Exceptional -
- Amber (9/5): Superb - The beds were very comfortable Needed extra pillows on the bed
- Shawn (10/5): - A good place for a 1-2 night stay. Staff was great.
- Tamisha (10/5): Exceptional - Clean Nothing
- Toniqua (10/5): Exceptional -
- Karen (10/5): Exceptional -
- Latisha (10/5): Exceptional - The room Breakfast could have been a little better
- Michelle (10/5): - Amazing, perfect for our 1 night stay.
- Ryan (10/5): Exceptional -
- Shannon (10/5): - Everything went well and breakfast was perfect for me and the family.
- Alecia (4/5): Breakfast and Pool are Awful - The rooms were great. The indoor pool was absolutely freezing. It was unbearable and my kids were disappointed. The breakfast was awful. I don’t expect too much from a free hotel breakfast but it was awful. The microwaveable breakfast sandwiches weee still frozen in the middle. The coffee and juice were out the entire time we were eating. The utensils and plates were so cheap it was impossible to cut a waffle. Just leave the perks off and charge less is they are going to be terrible.
- Kimberli (8/5): Very good -
- Mrswoody20 (9/5): Superb -
- Amanda (10/5): Exceptional -
- Michael (5/5): Passable -
- Sharonda (8/5): Very good - EVERYTHING WAS AMAZING THE FROZEN BREAKFAST
- Mark (10/5): Quick trip - Quick trip but hotel and staff very nice.
- Jos (10/5): Perfect getaway - VERY clean, staff was super friendly Everything was great
- Solomon (8/5): - Staff were helpful and friendly. My family enjoyed the variety of food available during breakfast.
- Janyna (10/5): Exceptional -
- Yaminah (10/5): Exceptional -
- Kevin (8/5): Very good -
- stephen (4/5): - Staff was very unfriendly, facility is getting run down. I stayed on 5th floor and smelled of marijuana.
- Lesia (10/5): Satisfied Customer - Suites were huge,rooms were clean,well stocked.Me and my family was very comfortable and I definitely recommend Home 2 Suites University Research Park.And another we were surrounded by everything we needed,tons of restaurants and other businesses.Thank You Homes 2 Suite By Hilton for a Lovely stay.
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