Felix Residence & Lucia Simona Villas

Location: Trapezaki, Mousata, gr

Star Rating: 8.8 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Terrace
• Family rooms
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Car hire
• Non-smoking throughout
• Shuttle service (additional charge)
• Infinity pool
• Outdoor furniture
• Shallow end
• Fence around pool
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Express check-in
• Free wired internet
• Snack bar/deli
• Access to nearby outdoor pool
• Playground on site
• Scuba diving on site
• Self parking (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Offsite parking discounted rates available
• Internet access
• Games
• Private picnics
• Exercise/lap pool
• Japanese garden
• Secured parking
• Fishing nearby
• Horse riding nearby
• Swimming nearby
• Bicycle-friendly property
• Vegetarian menu options available
• Pool toys
• Paddle boating nearby
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Apartment with View and Balcony

  The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Private bathroom

• Deluxe Double or Twin Room with Sea View

  The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Superior Suite

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• One-Bedroom Suite

  The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Private bathroom

• Villa with Sea View

  The unit has 5 beds.

  Max Occupancy: 8 (7 Adults)

  • Private bathroom

• Villa with Sea View

  The unit has 8 beds.

  Max Occupancy: 11 (11 Adults)

  • Private bathroom

• Apartment - Ground Floor

  The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Private bathroom

• Studio with Sea View

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Junior Suite

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Private bathroom

• Studio with Sea View

  Decorated in bright colors, this air-conditioned room is fitted with a satellite TV and kettle. Its balcony enjoys pool and garden views.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Barbecue
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Semi-detached
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Lockers
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Apartment with Sea View

  This apartment features a separate bedroom and a living room. Its spacious veranda overlooks the pool and the Ionian Sea. Please note that this room type can accommodate 2 adults and 2 children.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Barbecue
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Semi-detached
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Lockers
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Superior Studio

  This studio features a kitchenware, soundproofing and stovetop.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Barbecue
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Semi-detached
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Lockers
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Apartment With Mountain View

  This apartment's standout feature is the pool with a view. This apartment includes 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. Guests will find a stovetop, a refrigerator, kitchenware and a toaster in the well-equipped kitchenette. The apartment also features a barbecue. The air-conditioned apartment offers a flat-screen TV with satellite channels, soundproof walls, a tea and coffee maker, a seating area as well as sea views. The unit has 2 beds.

  Max Occupancy: 4 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Private bathroom
  • Satellite channels
  • Tile/marble floor
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Barbecue
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Semi-detached
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Lockers
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Superior Apartment with Balcony

  This apartment has air conditioning, balcony and satellite TV.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Barbecue
  • Coffee machine
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Upper floors accessible by stairs only
  • Semi-detached
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Lockers
  • Fire extinguisher
  • Key access
  • Hand sanitiser

• Deluxe Suite with Sea View

  This suite has a electric kettle, tile/marble floor and air conditioning. Please note that this room type can accommodate 2 adults and 1 child up to 12 years old.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Private bathroom
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Stovetop
  • Toaster
  • Barbecue
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Semi-detached
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Shampoo
  • Body soap
  • Socket near the bed
  • Lockers
  • Fire extinguisher
  • Key access
  • Hand sanitiser

Guest Reviews

• Tanna (9/5): - Great care , well kept, attention to details for comfort, amazing view and great location, beautiful garden full equipped with different seating areas, swimming pool, bbq, martini bar, cctv cameras all over and in parking areas. Constructive feedback: Install a dimmer for the side bed lighting. It is far too white and bright. Advise for late check in guest: i arranged for a late check-in. They do check in remotely, at least in May. I should have sent them a text as i landed, which i advise you to do. it took a while to pick up the car at the airport, and when i was there, it took a while before they responded.
• antonia (4/5): - No breakfast available No breakfast and no water in the pool
• Andrej (10/5): - Perfektný pomer cena/kvalita. Čistá, krásna izba. Personál každý deň pekne upratoval izbu. Krásny výhľad.
• ciro (10/5): -
• Vladimir (10/5): Было все на высшем уровне, рекомендую этот отель, вернемся сюда ещё раз - Отель находиться в живописном месте, горы, море все как на ладоне , все сказочно красивое Было все как на фото, красиво, чисто, удобно
• Loïc (9/5): Un bel endroit de quiétude - Le calme, la vue, la tranquillité. La plage pas trop loin. Propre, comfortable le personnel souriant aimable et disponible. La terrasse de chaque chambre est protégée des regards et du soleil permet des petits déjeuners en toute tranquillité. Les chambres sont propres les serviettes et draps hantes régulièrement. Un bel endroit à conseiller. Seuls quelques petits points mais qui n'enlèvent rien. Le wifi pas top, peu de rangement, une salle de bain au confort et au style un peu vieux et le bruit de l'eau des voisins qui peuvent réveiller selon l heure. Mais rien de bien méchant.
• Васкан (10/5): -
• guido (9/5): - posizione eccezionale , panorama da cartolina , silenzio assoluto , temperatura perfetta perche' sempre ventilato .
• Stylianos (5/5): -
• Agi (9/5): - נקי מאוד במיקום מצוין לטיולי כוכב. כל יום סידרו את המיטה והחליפו מגבות. הבריכה נעימה נקיה עם נוף מדהים. יש חניה עליונה ותחתונה. האינטרנט מעט איטי
• Jean-baptiste (9/5): A little gem - Beautiful, comfortable and well situated residence. - Wonderful residence, beautiful view of the sea and the mountains, very well maintained gardens and pool, very clean rooms cleaned daily, effective air conditioning, comfortable beds. Quiet and peaceful. Accessible and easy parking outside room. Short drive to the beach,, restaurants and supermarket. Kids loved the pool. We would be happy to.come back. Pool isn't open between 2pm-5pm. This did not affect us, as we went to the beach at this time but it may bother some who want to spend the day by the pool.
• Kirsty (7/5): Lovely setting for a relaxing holiday, but the facilities are tired and I wish the staff would provide a better service - The gardens and grounds are lovely. It was a great place to relax in the sun and enjoy the pool. The hotel facilities were functional and kept very clean for our stay. The location is good for walkable restaurants and great beaches close by. Many parts of the property are a little tired and in need of renovation. The shower was leaking, toilet seat broken and paint on the pool coming off and staining your skin. The owners/staff didn’t put the effort in to give a great service. The pool bar was always closed, the only time staff spoke to us was to ask us for the taxes payment (asked for this three times during our stay) and they did not provide towels to use by the pool. While the area did feel safe, it was concerning to come back to our apartment one day with the master key left in our door lock. It was an enjoyable stay but I would be unlikely to book again.
• vasiliki (10/5): Overall a nice place for relaxing. - Big room, outdoor veranda, view, new equipment, quite place. Not many parking spaces.
• Cri mo (8/5): - Vista e posizione ottima Wi-Fi non funziona
• Antonio (7/5): - La tranquilidad del lugar, el parking y el cuidado de las zonas comunes (aunque no hicimos uso de estas). La presencia de arañas y mosquitos, y la poca atención de la gerente
• Alexandru (10/5): Perfect - Amazing resort, everything necessary was there
• G (10/5): -
• Ivan (8/5): -
• ARIANNA (9/5): Tutto benissimo niente da aggiungere sembrava bello dalle foto, era ancora meglio dal - Pulizia ordine e cura
• Laura (9/5): Beautiful setting. Clean good value hotel for our one night stay prior to our villa. - Beautiful setting. Friendly staff. Very clean. Breakfast / meals would be perfect. Although nearby bakery and restaurants. Pool closed 2 -5pm, assume for siesta? Not ideal with children! We did however ask the owner who said we were allowed to swim 😊
• Valentin (7/5): -
• SABRINA (10/5): -
• Vasiliki (9/5): Beautiful hotel, family friendly - We enjoyed the authenticity of the place and the little details such as the gardens, the small sitting areas around the hotel and the labelling of the rooms. The room was very comfortable for a family, really clean and had two bathrooms, which was useful. Kids loved the swimming pool and the the sun beds! Overall, we had a great stay and we would happily come back for more days. The only drawback was the lack of electrical sockets in the kitchen- living room area. Internet connection is not great but this is not an issue when you’re on holiday.
• KostasSP (7/5): -
• Sofoklis (6/5): -
• Giselly (8/5): Boa - A localização é ótima, paisagem incrível, porém a internet não funciona. Atendimento ruim
• Bojan (7/5): Ci sta - Struttura vecchia ma molto curata. Pulizia impeccabile giornaliera Ingresso nella struttura e parcheggio solo difficili causa una pendenza importante
• Rebecca (9/5): Ci riandrei! - La struttura è tenuta perfettamente con amore e tanta cura. Le stanze sono molto carine con una vista stupenda. La piscina è molto bella e tenuta benissimo. Nel complesso è tutto curato e pulito. Il bagno è un po’ datato, mentre il resto della stanza è perfetto. La struttura precedentemente aveva che però non è più aperto. Direi che è l’unica cosa che manca a questa struttura.
• Stylianos (5/5): - Ήσυχο δωμάτιο Γράφει ότι.περιλαμβάνει θέση πάρκινγκ για να.βρεις πρέπει να.μην μετακινείς καθόλου.τ 'αμάξι.η να το παρκάρεις.στα χωράφια.έξω.
• zeyad (10/5): -
• Octavian (10/5): -
• Jiří (9/5): - The accommodation is nice and in a good location, with parking available and a swimming pool on site. There is a beautiful view of the sea. Restaurants, a small shop, and a great bakery are nearby. Daily cleaning was provided, and towels were changed every three days. The kitchenette could use some renovation. The Wi-Fi signal in our room was weak, but that’s not so important when you’re on holiday.
• Andrei-iulian (7/5): Good - Room size good. Nice patio. Good AC. Nice pool area. Lots of parking places. Horrible wifi and no cell reception in the rooms. Towels changed only 3 days. Very small bathroom.
• Adace (8/5): Would definitely come again if you fix the pool coloring! - Modern spacious studio. Large bed and efficient air-co. The quality of the property is very high, the employees take care a lot of it, cutting grass, cleaning the pool. The view is very nice and the pool sorroundings luxurious. Be aware that the pool's paint is leaking nad colours everything that touches the walls of the pool! We didn't notice that and it is almost impossible to get it off yourself. There are many cats around the property, almost coming into the studio and many many wasps, be careful.
• Nicola (8/5): Travelodge standard with lovely gardens and pool - Only stayed for two nights, we wanted a place with a pool not far from the airport and this was ideal. Very quiet, great pool, clean basic facilities. Good air con. The bathroom was extremely compact and the shower needed refurbishing, cracked tiles and tray. The room was a studio on the ground floor and the patio doors didn’t lock and the response was that we shouldn’t worry as it’s very safe area, but they don’t know how trustworthy their guests are, so it needs addressing. The other ground floor studios had the same problem.
• Lindsey (9/5): Beautiful view, accomodation and facilities. - Beautiful shared spaces and excellent apartment space
• Emma (8/5): Great relaxed low key place. - Beautiful Location Quiet Everything you need for a low key stay. Great Stay, Wonderful Location but we'd say a car is a must for getting to the beaches and generally great for getting about the island. There is a bakery / supermarket and 4 restaurants within 15 mins, but for the restaurants and bakery its hilly. Its quiet, and the grounds are outstanding if you love flowers / plants / bids, then its a great place.... Its perfect for a low key stay. We stayed off season and it was very quiet, and peaceful and a really great base for Airport and the beaches. Nothing really. Wifi perhaps... Its super slow, but it was great for us to switch off.
• Eduard (10/5): Exceptional -
• Paul (10/5): Exceptional - Lovely place but the pool barcwas closed but other than that can't fault the place
• Julie (9/5): Clean, well looked after, value for money property. I would stay again. - The property and grounds were exceptionally well cared for. Everyday the outdoor areas were swept and hosed down, and the pool was checked and cleaned. The room was also thoroughly cleaned everyday, by two cleaners, who swept the floor, mopped it and emptied the bathroom and kitchen bins. My room had a beautiful terrace with a view of the sea and the pool. This room (109) was separate to the main block of rooms and so it felt very private. I would definitely choose this room again, but other people I chatted to around the pool said that their rooms were lovely. The bathroom was in need of a facelift, but it was clean and everything worked well - so this was purely cosmetic. This is no reflection on the property, but you do really need a car to get the best out of your stay. The local supermarket and restaurant are within walking distance, but it is very hilly to walk back up hill to the property. The owner did charge me a tax of 2 euros per night despite me saying that my booking stated 'all taxes included'. This is perhaps something to double check as you make your booking. It didn't spoil my stay, because this place is very good value for money anyway.
• Nicola (10/5): Beautiful place to stay set in tranquil grounds. Apartments kept spotlessly clean for the two weeks we were there - Peaceful tranquil settings N/A
• Maria (10/5): BREATHTAKING - the location is breathtaking. it made our holiday amazing, the rooms are wonderful! the location and the hostess are amazing. everything was perfect! it’s affordable and it exceed our expections. i suggest it 100%!
• Mahtasadat (10/5): Exceptional -
• Kostas (8/5): Very good - Once we were moved to a decent room, everything was great. Initially we were provided with a room that did not meet our needs or expectations. Crumbling ceilings, rotting wood, flooded bathroom, etc.
• Angelique (8/5): Excellent value for money, thoroughly enjoyed our stay. - Beautiful gardens, lovely pool and the apartments were spacious. Beds were uncomfortable, personal opinion. I don’t like hard a mattress.
• Kostas (10/5): Cosy, beautiful, luxurious,modern apartment,with beautiful seaview and excellent personnel service - Comfortable,cosy,modern,luxurious,good location, kind personnel,the whole included area and services were excellent. Perhaps mosquitos could be terminated.
• Iris (9/5): Superb - We really appreciated the garden, the view, the pool and the ambience surrounding the entire residence. Relaxing and beautiful. Would love to go back. A Slight upgrade to the bathroom could’ve been good, But no big draw. In our room, the bathroom was also quite small, But decent.
• Catherine (10/5): Felix Residence is a wonderful place! Really lovely Superior Studio on the first upper floor with a wonderful view from - Everything! Nothing!
• Danny (10/5): Very beautiful villa. - Everything was great, the garden and view are amazing, the rooms are clean, perfect acommodation for a relaxing vacation. Nothing.
• Mihailo (8/5): Kefalonia - Really nice accommodation and great pool. The location is very good and very quiet. The apartment itself is comfortable, although it may need a little of refurbishment. Decent parking. Thanks for assistance with parking on the very first day to the owner. The internet is almost non-existent...even the mobile signal is very bad. We did not try the breakfast because it seems to have been removed from the offer during our stay, which is very strange because it was mentioned in the offer.
• Elena (9/5): Superb -
• Craig (9/5): Lovely good value stay in beautiful surroundings. Car necessary - Lovely grounds, very clean and pleasant room, Good location with great views. Unfortunately no breakfast or bar service, But very close to an excellent bakery and other restaurants. Obviously a problem with the pool when we stayed as it was a bit cloudy and off colour. But they were working on it twice a day trying to rectify.
• Victor (10/5): Exceptional -
• Colin (8/5): Lovely apartment in beautiful surroundings - Stunning views, clean and modern appartment Bit disappointed pool closed between 2 and 5pm.
• Octavian (9/5): Superb -
• Savvas (10/5): Exceptional -
• Elizabeth (10/5): Lovely stay - It was perfect for a week in Greece. We hired a car and there was more than enough parking. Room was great and loved the balcony area to sit on an evening. There was always room at the pool and staff were so lovely and friendly.
• Jelena (8/5): Very good - Very quiet. Clean
• Charalampos (8/5): Very good - Tucked-away quiet retreat, very quiet and within 20mins to main town and most beaches. Ample parking within the residence. Room looks better in the pictures, but a bit run down with time in reality.
• Daniela (10/5): Exceptional - Everything was so beautiful, it is a perfect place for a dream vacation with wonderful people. Thank you so much, I hope I will be able.to come back soon!
• Elizabeth (9/5): Clean, comfortable and quiet. We would happily stay again - Pool area was lovely and set in beautiful grounds with far reaching views to the sea. Our apartment had a small terrace from which you could also see the sea Reception was often unmanned or manned by a gentleman who only spoke Italian. As the apartments were not at capacity we had no problem finding a sunbed but at busy times this might be an issue The complex is up a very steep hill - we had to get a taxi back from the beach!
• Vitalie (1/5): Disgusting - Everything
• Dimitar (10/5): Exceptional -
• Desna (9/5): Beautiful, comfortable stay in good location. Quite but very close to amenities - Lovely room with nice view of the pool and garden and the sea beyond The only thing that I was less happy with, was there wasn't a lot of shade by the pool. It was hard to get the chairs in the correct position to find shade. In addition the pool was closed between 2-5 which I thought odd. The pool itself was lovely and very clean
• Илияна (10/5): Exceptional -
• Peter (6/5): Ok but wouldn’t want to stay more than a week. - Location was excellent, clean but property needed up dating. Wi-Fi poor. Kitchen facility poor no room to prepare.
• Karin (9/5): Fabulous place, great base to explore the island. Family run, great pool and easy parking - Beautiful gardens, no one overlooking our balcony where we enjoyed views of sea Location
• Yoav (6/5): Pleasant -
• Kilby (10/5): Amazing place! Very good value for money: - I was very impressed with the room size and the modern, up to date design. The infinity pool was phenomenal! I would definitely return! No one there to greet me on my arrival.
• Louise (6/5): Nice property, but could be so much nicer with better facilities and management. - Beds comfortable, nice views, pretty. Some of the facilities advertised were not available on site and this affected our enjoyment of the last couple of days of our holiday. Also, I paid for a ground floor one bed apartment as that was what was suitable for a mother and teenage son with disabilities. They tried to put us in a studio apartment with just one bed to share! And we had to ring up a management company who said they would upgrade us for free. It wasn’t an upgrade. They gave us a one bed apartment on the first floor, so what we booked and paid for, but not on the ground floor. We quickly discovered that although the apartments were under occupied they had done the exact same thing to another couple of people staying there. The owner was not apologetic, never checked on us to see if the apartment was ok, and on the morning we checked out we didn’t see the owner as she was having a huge, very loud argument with a member of staff which could be heard throughout the apartments. Which made us feel very uncomfortable.
• Anthony (8/5): Very good -
• Melina (1/5): The stay was disappointing and far below our expectations. - The location was far and had very difficult parking. Additionally, there was no breakfast available as the area was closed.The stay was disappointing, with misleading information and poor service; our neighbors, who booked a superior room, received a room for disabled guests, complete with all the markings. The room didn't match the description or photos. We had separate beds that we had to push together, and the TV didn't work. The terrace was shared with neighbors, and the overall condition of the rooms was poor. Additionally, the customer service was unhelpful and rude.
• Predrag (10/5): Exceptional -
• John (1/5): Incompetence and dishonesty. - There was nobody to contact. We had to call a number to be told which room number and it was the wrong room. We stayed here for 4 nights and had 3 major problems. 1) We booked the deluxe suite with sea view, but were assigned the wrong room (a standard apartment). 2) The room we were assigned had a toilet that didn't work. 3) Throughout the whole process staff were unhelpful and dishonest. We arrived at the hotel and there was no reception on site so we needed to phone a number to locate the room. We were told a room number over the phone and when we located it, were shocked to find it was the wrong room since it was drastically different from the one we booked (displayed on booking.com website images for the hotel). The hotel representatives on the phone then lied to us, first claiming it was a free upgrade. We pointed out it was not highlighting the room we booked was the most expensive room they offer. They then claimed there was a problem with the original room so we wouldn't be able to move in until 2 days later. However, we noticed there were clearly guests staying in the room, so the issue appears to have been a double booking. Over the telephone the agents would not admit this and insisted there was nothing they could say. They instead told us to contact booking.com. We did contact booking.com who tried to contact the hotel but the hotel never responded to them (still haven't!). As mentioned, the toilet didn't work in the room they gave us. I asked if there was another room they could move us to that at least had a working toilet. They refused to say, then said they'd call me back, but never did. They sent someone to try and repair the toilet, but they were unable to. They failed to move us to another room, so we were stuck for 2 days until the room we booked became available. Even on the day we could move to the room we booked we were told we couldn't until 2pm which wasted part of that day, transferring rooms. Checkout was 11am, so why couldn't they prioritise this? We asked. They refused.
• Álvaro (9/5): Great stay. I'd come back. - I would come back. Very good. Stunning views of the sea and island. Rooms cleaned daily. Good blinds protecting the sun. Everything neat and tidy. Nice communal pool area. Centrally located in the island you can explore south, North and East easily. Pleasant stay. Nice and friendly staff. Nothing really. Just important to know that you need a car to allow you to move freely in the hilly/steepy area. Mousata is a quite village with not to much for tourists, so is difficult the island by public transport. I was travelling with a toddler and stayed in the ground floor superior apartment, I would only suggest to install a small gate to the open terrace.
• Maggie (10/5): Great for two people with a beautiful view every morning. - - fantastic pool - very friendly staff - comfy bed - beautiful view - great restaurants and supermarket nearby - easy to find on maps - the wifi was quite poor but this was an issue on the entire island.
• Alexandra (8/5): Very good -
• Peter (9/5): Excellent stay. We will certainly return. - Very comfortable room, modern and well equipped, clean, faultless. Lovely gardens, excellent pool. Effi (the owner) is warm and welcoming without being overbearing. The hotel has two very pleasant tavernas within a few minutes drive. Several excellent beaches within a short drive. Hire car is - in my opinion - a must as there is so much to explore nearby and further afield. The far north of the island is around 1h30 minutes by car. Airport 20 mins. The bar near the pool was closed, but that was really not an issue for us. Hardly any of the staff speak English, but that wasn't a problem either as Effi speaks excellent English, plus everything ran smoothly. Greek and Italian are spoken, not sure about other languages.
• Sarah (10/5): A really pretty small apartment complex well maintained within walking distance of a couple of lovely taverna’s and a gr - Beautifully maintained and gardens were so pretty
• Amina (8/5): Very good - The owner is a wonderful woman and super helpful and friendly. I believe she is an architect and this clearly shows in the residence design. A beautiful place to stay with lovely views and a clean pool area. Lovely greenery too. The rooms are cleaned daily to a high standard. The bed is super comfy!
• Barbara (10/5): Exceptional - Beautiful place, clean, lovely garden and pool. Great view. Stylish, modern lights in the room.
• Anita (9/5): Had a very enjoyable, peaceful week. Would recommend if you have a car! - Beautifully maintained gardens and lovely pool which was cleaned daily. Lovely views Good parking space Room was of a good size with good self catering facilities. Restaurant and supermarket within walking distance. Property is up a steep hill and quite out of the way so you need a car to get around.
• Keryn (8/5): Nice spot for a break - The studio apartments are clean and light. The bed although appears soft is actually quite comfortable. The wee kitchenette is functional, all utensils are available to cook something. Nice swimming pool and pool area. The location is good. You can walk down to the beaches, there are a choice of a few. Restaurants in the area are also good and the apartments are near a super market. Nice spot to spend a holiday break in Kefalonia. I note the owner/manager asks for the city tax to be paid separately. However with booking.com it is paid when the room is booked (unlike Italy where you pay the city tax separately (which is also stated when you book)). There is a high chance quests are paying the city tax twice if they are not checking whether they have already paid when they booked. Like many showers in Europe, the bathroom floor gets wet when you shower!
• Stephen (8/5): Will book again in the future - Lovely pool room has a good view, accommodation very clean. Weather but that’s not the owners fault
• Rita (9/5): quiet, good to relax, wonderful views - wonderful view, nice and cozy apartments, nice pool, quiet space the hotel did not inform us about the closing of the pool bar, absence of breakfast option and absence of other guests. they were closing for the winter, and I think we were unexpected visits.
• Alex (8/5): Very good -
• Teri (9/5): Wouldn’t hesitate to recommend - Peaceful, spacious rooms, comfy beds and everything we needed for a lovely holiday. The pool area was superb. Nothing not to like.
• Michael (10/5): Exceptional -
• Janella (9/5): The gardens and setting were beautiful - The peace and tranquility and beautiful view Think the kitchen could be better equipped, a vegetable knife would be useful. Both the kitchen & bathrooms could do with a bit of updating.
• Jon (9/5): Superb -
• Harvey (9/5): Fresh view Felix. - Good location,great view,very helpful staff,and very peaceful,near to a restaurant and small supermarket. Trapezaki beach,we thought might not have been as close we thought,bear in mind if walking it's all up hill on the way back.
• Paulina (10/5): Heaven on earth. - Amazing with beautiful garden and views. Very peaceful and amazing staff. Would recommend and definitely come back again. .
• Cara (10/5): Exceptional - Fab location, lovely staff, the rooms were cleaned daily, the pool area was lovely and quiet! There’s nothing we didn’t like!
• Jessica (9/5): Overall a great stay, would stay again! - Overall lovely room, clean, scenic, lovely style to the room. Beautiful view out over the pool. Very quiet and peaceful and perfect place to relax. Lovely friendly host who is easily contactable and offered great recommendations for places to visit. Also offered to let us still use showers etc after check out if we had a late flight - overall a great stay! Area a little remote, so if you want to be able to get to bars etc it’s a 5-10 min drive or a walk down narrow roads in the dark! But if you prefer to be somewhere a bit more remote and peaceful and relaxing, then it’s perfect :)
• Caroline (10/5): Exceptional -
• Carole (8/5): Very good - Friendly personal service from Hugh on reception. Lots of information regarding local area. Wonderful view of the sea and overlooking the beautiful garden and pool. Very comfy bed and the nicest pillow I’ve ever slept on. Bathroom/shower very small and in need of modernisation
• Marie (10/5): Amazing stay, great location! - Beautiful location with stunning views. Spotlessly clean throughout grounds and accommodation. Lovely and quiet with great nearby restaurants and supermarket. Very comfortable bed. Manager Hugh and property owner very friendly, welcoming, and personable. Would highly recommend and wouldn't hesitate to return 😊 Nothing we didn't like. Everything was perfect!
• Zofia (10/5): Exceptional - We really loved view from the balcomy, our hosts and receptionist :) lovely people. and the location, like 20 min. from the capital city.
• Andrea (10/5): Can’t wait to be back - Everything ! Nothing
• Sara (10/5): Exceptional - Lovely stay in this beautiful location. Fantastic views and wonderful hosts who were so friendly. They greeted us and gave us some good recommendations of where to visit. Accommodation was clean and well maintained. Beds made and apartment cleaned every day. Pool just perfect with stunning views. Would visit again. Had to go home :(.

Photos