Cross Keys Hotel, Kelso

Location: The Cross Keys Hotel, 36-37 The Square, Kelso, gb

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Car hire
• Packed lunches
• Table tennis
• Darts
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Kid meals
• Evening entertainment
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Broadcast Live sport events
• Television in common areas
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Golfing on site
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Wine release events
• Reception hall
• Secured parking
• Fishing nearby
• Horse riding nearby
• Bicycle-friendly property
• Vegetarian menu options available

Rooms Available

• Twin Room

  This room has a flat-screen TV and tea and coffee facilities.

  Max Occupancy: 2 (2 Adults)

  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Single Room

  All rooms have either a shower or a bath, but not both. flat-screen TV and tea and coffee facilities.

  Max Occupancy: 1 (1 Adults)

  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Double Room

  All rooms have either a shower or a bath, but not both. flat-screen TV and tea and coffee facilities.

  Max Occupancy: 2 (2 Adults)

  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Family Two-Bedroom Suite

  This spacious suite consists of of a twin bedroom with a sink, connected by a doorway to a double room with a double sofa bed and an private bathroom with a bath only.

  Max Occupancy: 5 (4 Adults)

  • Shower
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Classic Double Room

  This room has a flat-screen TV and tea and coffee facilities.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

• Superior Double Room

  The spacious double room features a wardrobe, an electric kettle, as well as a private bathroom boasting a bath and a shower. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access

Guest Reviews

• Joe (10/5): Right in the square - Cracking location. Lovely staff. Typical 80s Scottish hotel decor! Nil
• Steen (10/5): -
• Findon (5/5): - Breakfast was very poor. The cooked breakfast must have been sitting under lights for hours as it was pretty impossible to cut through the sausage or bacon. The eggs looked grey
• Bryan (7/5): -
• Andy (8/5): -
• Tom (7/5): -
• Aaron (8/5): -
• Pauline (6/5): Although the rooms were needing updated we had a nice stay. - Very old fashioned and the bathroom could do with being modernised.
• Brian (6/5): Good was good - Great location The bathroom was tired and moldy
• David (10/5): Excellent standard hotel, service, and facilities. - ALL staff were exceptionally friendly and helpful. Service was spot on. The room was very comfortable and clean. The hotel had everything we needed. Great food - both breakfast and the evening meals. Cannot think of anything to dislike.
• Rob (10/5): Great location. Superb breakfast. Spotless rooms - The staff were extremely friendly and helpful.
• Richard (7/5): -
• Anne (9/5): Lovely - Nice. Cooked breakfast on saturday but was disappointed on sunday as there was no menu and had been looking forward to having smoked haddock
• John (8/5): -
• C W (4/5): My stay was what I needed but the bedroom was not up to standard - Breakfast and Dinner were good. Staff were helpful and attentive. Room was shabby and needed a makeover. Wallpaper peeling in places. Window sill paint damaged by condensation. Shower room skirting probably rotten and the shower was too small. Red dining chairs too low.
• Patrick (10/5): Excellent well priced accommodation + breakfast - Breakfast was standard “full Scottish” plus juiced cereals etc - All was excellent. The location on the Historic Kelso Swuare was excellent. Essentially every thing was excellent so not much to improve.
• Mary (5/5): Good location ,crap breakfast - Location was great . Breakfast was very poor indeed . Buffet style cooked breakfast food was cold and not very appetising at all , very greasy ,horrible runny scrambled eggs, sausages barely cooked . Breakfast .
• Emma (8/5): -
• Christine (7/5): -
• Mrs H (8/5): Lovely Boarders hotel - The location perfect lovely looking hotel outside and in The bed a bit to hard for me but was ok for husband should off got a twin room
• Brenda (8/5): Enjoyable & Relaxing - The staff were friendly, room was spacious, bed was comfortable. Nothing
• Howard (9/5): -
• Saidy (10/5): Please and quite - Brilliant Don't fix what isn't broken
• Sonia (9/5): Chilled stay near loads of charity shops - Central location, friendly staff, comfy beds, great wee tea and cookie’s in room, No chargers sockets next to beds and wasn’t keen on my breakfast but staff went over and above to help
• Shonaj0701 (4/5): - Good location staff fantastic and friendly . Bed was hard close to concrete. Very tired rooms. Shower water pressure poor. . Evening meal not value for money. Breakfast okay but egg burnt on edges sausage could bounce to Australia and back. If staying 2 night would have looked for another place to stay.
• Louisa (7/5): - Location was perfect, staff very friendly and welcoming Floor in room was on a slope, quite uneven although i do understand the hotel is very old and was propably due to this reason, room was very hot and we were unable to open a window
• Denise (7/5): Friendly hotel - The staff are very nice and friendly. Rooms are tired and one morning we had no hot water. We were offered the use of a bathroom on another floor but we waited until after breakfast and the plumber had resolved the problem and we then had sufficient hot water.
• Fearn (1/5): - Not much went for dinner waited 25 mins on drinks and 45mins on meals waitress did know a thing about wine then asked me if we needed a spoon for desert Headboards broken
• Tony (10/5): Easter holiday weekend in a wonderful town - Great location in a wonderful town
• Mark (8/5): - The food The beds were not the best
• ALISON (5/5): -
• Peter (8/5): Super location in a lovely border town. - The location and the room were both great. The food was super. The parking was difficult. The plumbing was noisy.
• David (8/5): Great location and good facilities plus very friendly staff - Great location and friendly staff All good
• Theresa (9/5): - The staff were excellent from check in to check out, we arrived early and left our cases and whrn we came back later our keys were ready and our cases were in our rooms, perfect Could have been doing with extra pillows in the rooms
• Jennifer (8/5): Great value for money - Friendly staff, great value and easy check in Little bit dated
• Susan (10/5): Good place to stay ! - First visit to kelso and first stay in the cross keys , very nice indeed ,meal was good in hotel and rooms were clean and acceptable 👌 Not a big deal but the heating radiator in bathroom made funny noises
• Jackie (9/5): Convenient - Location
• David (10/5): - Great location, clean and friendly staff. Nothing
• Jody (3/5): The room didn’t justify the cost of the stay but the staff were excellent. - Location was excellent. Staff were helpful and friendly The shower didn’t work in our room . The hotel is very tired and in need of some TLC.
• John (5/5): - Perfect location for our needs, friendly and helpful staff and the food was lovely . The room we had was like the leaning tower of pisa 😢 the furniture was all leaning to the one side as was the bed! Lying on the left hand side we felt we were leaning to the right, and on the right hand side i felt like i was going to fall out the bed! The bed itself was exremely hard with no comfort what so ever. Walking across the room it felt like walking down a slant and then a slight incline when walking back the way. The shower was very poor we felt the water pressue was terrible. Thankfully we had only booked for one night.
• Alan (9/5): - Breakfast excellent ,staff very friendly Bed on the small size, a bit dated furniture shower not for a larger person
• Gavin (8/5): -
• Alex (8/5): Great location in center of Kelso. - Easy for parking in Kelso, there is car park at back of hotel too, just a short walk. Staff friendly and helpful breakfast to a good standard. The rooms are a little small and bit old in decor but just fine for one or two nights.
• Stephen (8/5): -
• David (9/5): Excellent place to stay in the borders really enjoyable night. Ate in the restaurant and food was excellent - Great location and staff were brilliant, nothing wrong was too much trouble would definitely stay there again
• Tim (7/5): - Staff friendly and helpful. Good lounge area with good tea and coffee at a good price. Bathrooms are a little tired, tv's need updating, all rooms should have full length mirrors and coffee machines. Spend more money on better eggs for breakfast. Tomatoes should be cooked not just warmed through.
• Jonathan (9/5): -
• Edward (10/5): Great location and excellent value with helpful friendly staff Great Restaurant a bonus. - Location fantastic, great value and staff very helpful and friendly. Restaurant brilliant and great breakfast Nothing
• Ruth (8/5): - Our room and bathroom were really big - lots of smace. The decor was maybe a wee bit tired but everywhere was spotlessly clean.
• Peter (7/5): -
• Innes (7/5): -
• John (8/5): -
• Neil (10/5): - Excellent hotel in the middle of Kelso welcoming and very helpful staff
• Inge (7/5): Lokatie top, rest wel okay. - Lokatie was geweldig Beetje oubollige sfeer. Deed me denken aan een bejaardentehuis uit 1980. Alles netjes en schoon maar niet gezellig.
• Elizabeth (8/5): A pleasant stay, Great position in heart of Kelso . - Excellent location . Staff were all lovely . Breakfast was good . Bedroom is a bit tired and could do with updating. Same applies to bathroom , a bit antiquated .
• Michael (3/5): Disappointing and won’t return - Location Rooms dated with cheap fixtures and fittings. Shower no more than a dibble. 7 o’clock breakfast means food available at 7 not 20 past, not good for business travellers on a tight schedule
• Robert (8/5): - Central location It suited my requirements
• Jeremy (10/5): Delighted! - Staff were very warm an welcoming. Nothing was too much trouble...thank you! The Breakfast was cooked to order, piping hot and very tasty. Dinner was also very tasty. Location is perfect, bang in the centre of Kelso. Outstanding value when you consider breakfast is included. Shower cubicle was standard small size . Carpets threadbare on the stairs and generally the room fittings and decor are looking a bit tired in places Please note that the fantastic staff, quality of food and the great location more tham made up for the above feedback!. 4* staff, 4* food 2* room, 3* overall great value
• David (9/5): -
• Andrew (9/5): - i like the staff.the room was good.i like faciltyes. nonething
• Ross (10/5): best hotel I've stayed in for a long time - food was very good, staff were outstanding
• PAUL FOSTER (10/5): Excellent location. Staff where wonderful - Breakfast was wonderful. n/a
• Mark (8/5): Comfortable - professional service. Meals was excellent. Slightly tired rooms
• Isobel (8/5): Excellent - Location is perfect,unfortunately we didn't have breakfast in the morning. We like staying in this hotel, we have used this hotel for years.As we have family in kelso.
• Rachel (9/5): Excellent - All of the staff were amazing, nothing was too much for them. Hotel rooms were spotless. Breakfast excellent.
• Sarah (9/5): -
• JAMES (9/5): Overall, my stay was pleasant. - Great breakfast and friendly staff. The Wi-Fi was weaker than I expected.
• David (4/5): Great staff. Rooms need updating. Overpriced for facilities. - Location of the hotel is fantastic. Staff were great. Rooms were very tired, clean but need upgrading badly. Shower cubicles too small. Lamp didn't work. Just felt like stepping back into the 80s.
• Tina (2/5): Well located, in the process of renovating. Check your room before accepting it. - The breakfast choice were good and the staff friendly. In the morning the manager deal with my complaint effectively and I am awaiting a full refund. Room 205 Shower head and shower fitments covered in mould and a health hazard. Layers of dust behind the head boards. Beds extremely wobbly, the legs felt likely to give way at any moment. Pictures sent to the manager as she was not on duty when we left. She called apologised for the poor cleanliness and said this fell well below their standards. She advised she would process a full refund and speak to her housekeeper. She thanked us for the pictures and bringing it to her attention.
• Christian (10/5): - Everything
• Phil (8/5): -
• Andrew (9/5): Lovely hotel with a great location and a nice restaurant - Great location and the food in the restaurant was lovely. The room decor, particularly the bathroom, felt dated.
• CHARLENE (7/5): -
• Judith (9/5): -
• Kenneth (8/5): -
• Ian (8/5): - Central location was perfect and all staff were amazing. Food was good at breakfast and evening meal. Room was very small and could do with deep clean and some decorating.
• Lucas (9/5): All good highly recommend. - Food very good. Evening meal and breakfast. Staff really friendly. All good. All good
• Margaret (10/5): great location, great staff and great room - Room was great a very good size, breakfast was great as well, a good choice. Took me a wee while tae work out how tae get hot water in the shower (only as I am not used to electric showers)
• Michael (7/5): Perfect location for works night out - Perfect location, comfortable bar area. Drinks were cheaper than expected Bedroom needs updating. Couldn’t get shower to work but had nice bath
• Alan (7/5): Could be improved - Location Being locked out of the hotel in the freezing cold and the heating was not great
• Kathy (8/5): Very helpful staff that went over and beyond expectations - Central location, food was very good we enjoyed 2 course evening meal. Staff made us very welcome and as we had a very early start they even prepared a continental breakfast for us. Nothing
• Joyce (5/5): Day out - Very central Cobwebs in the room Room. Was very dated
• John (7/5): -
• Col (8/5): - The staff were exceptional however the accommodation was average Room was small the shower tiny y
• Angela (9/5): Great! - Great hotel, handy for Kelso racecourse which were visiting! Friendly, good breakfast, nice room. All good!
• Emily (8/5): Great classic charm - Lovely One rude receptionist
• Dawn (10/5): -
• David (10/5): Great hotel with Great staff - Clean rooms, very comfortable bed, excellent breakfast. Staff were great, very welcoming and helpful.
• susan (7/5): - Good location ..food was very nice .. Room was very small could do with updating the decor. Shower was tiny .
• Jonathan (8/5): - Friendly staff, Great location. Excellent breakfast
• Veronica (10/5): Great weekend - Great hotel. Right in heart of the town All good
• Nick (10/5): Staff excellent enjoyed experience - Restuarant well laid out, staff helpful and efficient Hard to find anything that required improvement
• Evelyn (9/5): Great hotel - Stayed here many times so knew what to expect. Staff were friendly and helpful. Evening meal was lovely. Nice change having a cooked to order breakfast, and not buffet, so food was piping hot. Nothing
• Simon (8/5): Pleasant - Location room size and staff Dated decor in rooms
• Penny (8/5): Very good. - Breakfast was excellent Would have preferred room with a shower instead of bath
• Lynette (10/5): - Not having a shower only a bath, not handy with someone with a bad back
• Rebecca (7/5): - Lovely welcoming and friendly staff. Food was delicious Free parking outside of hotel after 6pm Great central location Found the bed very uncomfortable Room and shower could do with a bit of an update but it was spotlessly clean and good for a nights stay
• DAVID (10/5): - Food and accommodation was excellent. Very central location Shower cabinet was quite small
• robin (8/5): - Hotel was a nice central location. We had a meal in the evening and I would definitely recommend. No atmosphere in the bar area.
• Margaret (9/5): - Had a lovely meal with friends. Breakfast was smoked Samon and scrambled egg. The staff are always lovely I stay here fairly regularly. The room was comfortable and clean bit old school but everything you need. Like a bath it was a shower but thats not always possible

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