Playa Canek Beachfront Eco Hotel
Location: Km. 8,3 Boca Paila Tulum, Tulum, mx
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Private Beach Area and Rustic Charm
Immerse yourself in the serene beauty of Playa Canek Boutique Eco Hotel, nestled along the pristine beaches of Tulum. Experience the perfect blend of rustic elegance and modern comfort in our bright rooms, some offering breathtaking sea and garden views. Relax on your private balcony or sway in a hammock while enjoying the sea breeze.
Fresh Seafood Dining and Exciting Activities
Indulge in delectable fresh seafood prepared over an open fire by our skilled staff. Explore a variety of dining options in Tulum town or savor international cuisine. Unwind in our garden, try water sports, or embark on cycling and snorkeling adventures. The possibilities are endless!
Convenient Amenities and Nearby Attractions
Benefit from our airport shuttle service, shared lounge, and tour desk for a seamless stay. With proximity to Tulum Archaeological Site and easy access to Playa del Carmen, your Mexican getaway is bound to be unforgettable. Book your stay at Playa Canek Boutique Eco Hotel today for a truly memorable experience.
Important Information
A 50% deposit is required to secure your reservation, payment can be made with card through our Paypal account. The hotel does not accept American Express credit cards and payments by credit card (Visa /Mastercard) will aplly 5% fee.
Parking subject to availability.
Car is not needed, prime location near bars, shops and restaurants. Parking not available but possible, bicycle available at the hotel. Beer, wine and any kind of alcoholic beverage is forbidden at Playa Canek Boutique Eco Hotel, the property has a restaurant and a beach bar on site.
To help the planet and take care of the environment, solar panels are used in the Hotel. For that reason, air conditioning is available from 8:00 PM until 08: 00 AM.
We are eco friendly: towels and blankets will change every 3 days.
Transportation to the hotel can be booked for an extra charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
In the event of an early departure, the property will charge you the full amount for your stay.
Policies
Check-in: 03:00 PM - 11:00 PM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Terrace
- Family rooms
- Luggage storage
- Safety deposit box
- Tour desk
- Massage services
- Packed lunches
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Outdoor furniture
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Property cleaned by professional cleaning companies
- Key access
- Food delivered to guest room
- CCTV outside property
- Access to health care professionals
- 24-hour security
- Delivered food - securely covered
- Pub crawls
- Happy hour
- Television in common areas
- Free wired internet
- Scuba diving on site
- Snorkeling on site
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Pool sun loungers
- Private beach nearby
- Internet access
- Housekeeping on request
- Wine release events
- Fishing nearby
- Health or beauty spa nearby
- Beach club nearby (surcharge)
- Hosted evening meal (reserve)
- Beach toys
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Queen Room With Balcony
The double room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Queen Room With Garden View
The double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (1 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Standard Twin Room With Garden View
This air-conditioned twin room features a seating area, a patio, garden views and a private bathroom. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Standard Twin Room With Garden View
This air-conditioned twin room features a seating area, a patio, garden views and a private bathroom. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
King Room With Sea View
The double room features air conditioning, a private entrance, a balcony with sea views as well as a private bathroom boasting a shower. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
King Room With Sea View
The double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Garden Room 2 Queen Beds Tortuga
2 Queen Beds
Features a private patio
Food & Drink - Free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Ceiling fan
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Garden Room 2 Queen Beds Mantarraya
2 Queen Beds
Features a private patio
Food & Drink - Free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Ceiling fan
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Garden Queen Room Pelicano
1 Queen Bed
Features a private patio
Food & Drink - Free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Ceiling fan
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Garden Room 2 Queen Beds Tucan
2 Queen Beds
Patio with garden views
Food & Drink - Free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Ceiling fan
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Superior Room, Sea View
1 Queen Bed
431-sq-foot room with sea views
Food & Drink - Free bottled water
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Private bathroom
- Bottle of water
- Daily housekeeping
- Ceiling fan
- Premium bedding
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
King Suite with Garden View
The spacious double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a shower. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Mosquito net
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Garden Queen Room Sirena
1 Queen Bed
Features a private patio
Food & Drink - Free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Ceiling fan
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Beachfront Queen Room Tulipan
1 Queen Bed
172-sq-foot room with a patio
Food & Drink - Free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Private bathroom
- Terrace
- Bottle of water
- Daily housekeeping
- Ceiling fan
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Beachfront King Room Luna
1 King Bed
269-sq-foot room with a patio
Food & Drink - Free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Private bathroom
- Terrace
- Bottle of water
- Daily housekeeping
- Ceiling fan
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Garden King Room Delfin
1 King Bed
269-sq-foot room, patio with garden views
Food & Drink - Free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Ceiling fan
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Standard Twin Room With Garden View
The twin room offers air conditioning, a private entrance, a balcony with garden views as well as a private bathroom featuring a shower. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Beachfront King Room Sol
1 King Bed
Features a private patio
Food & Drink - Free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Practical - Safe and desk
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Private bathroom
- Bottle of water
- Daily housekeeping
- Ceiling fan
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
-
Beachfront Suite
Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower. The suite has a wardrobe, a safe deposit box, as well as a terrace with sea views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Mosquito net
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Toilet paper
- Sofa bed
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Superior Beachfront King Room with Balcony
The double room offers air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Garden Queen Room with Balcony
The double room features air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Superior Family Suite
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The suite provides air conditioning, a private entrance, a wardrobe as well as a terrace with garden views. The unit offers 4 beds.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Double Room with Garden View
The double room features air conditioning, a private entrance, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Penthouse Two Bedroom Ocean View
Guests will have a special experience as this apartment features a pool with a view. This spacious apartment consists of 1 living room, 2 separate bedrooms and 2 bathrooms with a walk-in shower and free toiletries. The apartment's kitchenette is available for cooking and storing food. Featuring a terrace with sea views, this apartment also provides air conditioning and a flat-screen TV. The unit offers 5 beds.
Max Occupancy: 6 (6 Adults)
- Minibar
- Shower
- Safety deposit box
- Air conditioning
- Kitchenette
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Dining area
- Mosquito net
- Private pool
- Wardrobe or closet
- Terrace
- Linen
- Dining table
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Sofa bed
- Rooftop pool
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
King Room with Garden View
The double room offers air conditioning, a private entrance, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Terrace
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Standard Double Room
The double room offers air conditioning, a private entrance, as well as a private bathroom featuring a walk-in shower. The double room provides a wardrobe, a safe deposit box and an inner courtyard view. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Deluxe Suite with Sea View
Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a walk-in shower. The suite features a wardrobe, a safe deposit box, as well as a balcony with sea views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Garden King Room With Private Terrace
This air-conditioned double room features a seating area, a patio, garden views and a private bathroom. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Sofa
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
-
Superior Beachfront Queen Room With Balcony
The spacious double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a walk-in shower. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Air conditioning
- Desk
- Seating Area
- Fan
- Toilet
- Private bathroom
- Private entrance
- Mosquito net
- Wardrobe or closet
- Linen
- Outdoor furniture
- Upper floors accessible by stairs only
- Toilet paper
- Pool towels
- Trash cans
- Shampoo
- Body soap
Guest Reviews
- Konstantinos (1/5): I didn’t accept the substitute. - Location. Deceptive practices. They didn’t let me know that the air conditioner was broken. They tried to give me a smaller room but it was not acceptable. I am celebrating my fiances 40th bday. It needed to be special. I specifically booked a larger room with ocean view to give us a place to relax. The hotel could have reached out but didn’t. They tried to trap me to accept something substandard.
- Guisela (9/5): - Ubicación Poco personal
- Nicky (10/5): - We absolutely loved our stay at Playa Canek, the location was spot on, close enough to all the action without the noise :) Bruno the owner is great, lovely friendly guy who we shared plenty of tequilas with down at the beach bar :) The breakfast is fab, local eggs cooked how you like with toast, fruit & coffee. Sunrise is epic on the hammock, 6.50 am sunrise I was there from 5.50 stars & purple pink skies accompanied by Natcho, the friendliest hotel dog. Teresa was fabulous at organising dinner reservations & our transfer back to the airport 24hr Go mart is a lovely 5 Minute stroll away that has coffees, pastries, frappes & snacks etc There is a food court directly opposite, tacos, pizzas, burgers, shrimp & munchies bar serving fab cocktails 10/10 stay We would love to return, thank you for having us at your little slice of paradise on the beach Bruno & co Nicky & Carl :)
- Josef (3/5): -
- Marvin (8/5): Gute Lage für Tulum mit toller Strandnähe :) - Lage ist extrem gut, ruhiger Strandabschnitt mit sehr gemütlichen Sonnenbetten! Das Zimmer war basic, aber man hatte alles was man braucht. Das Personal ist sehr freundlich und hilft einem, wenn man Hilfe braucht. Das Frühstück war absolut ausreichend, es war zwar kein Buffett mit riesig Auswahl aber es gab immer frische Eier, Toast/Pancakes, Früchte und Kaffee. Für uns voll okay um in den Tag zu starten, ansonsten gibts auch noch genug Spots um einzukaufen in der Nähe oder zu frühstücken/mittag zu essen. Wichtig anzumerken: die Klima geht nur von 8pm bis 8am :) - Ablagemöglichkeiten für nasse Badesachen gab es nicht, erst Tage später als wir es auf das Geländer gehangen haben :) - Warmes Wasser dauert etwas länger bis es kommt - Kommunikation über Booking war anfangs schwierig, weil spät geantwortet wurde. Drei Tage vor Anreise haben wir nach einem Flughafentransport gefragt und erst bei der Landung in Cancun eine Antwort bekommen… kann auch ein Einzefall sein. Wir wurden trotzdem abgeholt und es wurde sich sehr bemüht um uns :)
- Elin (9/5): -
- Sarah (10/5): A very comfortable stay in the jungle. - Beachfront, clean and friendly. Nothing
- Allen (9/5): Friendly staff trouble free stay - Breakfast could have had bigger portions
- Sofia (8/5): - Acces to the beach good breakfast but ,why charge for the juice? It was dirty a little bit and no people at the front for questions park
- Елкин (1/5): Цена качество, нула. Прекалено скъпо за предлагането. - Почти нищо Стаите бяха под всякаква критика, неподдържано и много захабено.
- Thomas (4/5): Ich kann das Hotel leider nicht weiterempfehlen - Strand war gut Frühstück ok Zimmer hat beim Bezug nach Chemikalien/Benzin gerochen. Beim Erstbezug Zimmer voll mit Mücken. Großbaustelle nebenan. 7.30-17.30 Baulärm Warmwasser schwer regulierbar. Oft viel zu heiß, da kaltes Wasser gefehlt hat. Bezahlung ging nur in Pesos. Der Dollar bzw Eurobetrag wurde mit einem an Wucher grenzenden Wechselkurs in Euro umgerechnet. Zahlung mit Karte in Dollar/Euro war angeblich nicht möglich. Aufschlag zum Tageskurs der Kreditkarte ca 10% !!! Erst nach längerer Diskussion wurde ein etwas besserer Kurs gewährt, bei einem Betrag von 400 Euro aber immer noch 10 Euro über dem normalen Kurs lag.
- Spretz (9/5): - Ubicacion Debe mejorar limpieza zona desyuno
- Philippe (2/5): Mauvais rapport qualité-prix - Le confort de la literie Chambre difficile d'accès avec de grosses et lourdes valises Parking très peu pratique obligeant à bouger d'autres véhicules pour sortir Eau chaude de la douche très difficile à régler AIr conditionné opérationnel seulement de 20h à 7h du matin (je n'ai jamais vu cela dans mes nombreux voyages sur les 5 continents!!) Plage de l'hôtel n'ayant rien d'exceptionnelle
- evin (9/5): wunderschöne Lage am Strand, liebes Personal - die Lage direkt am Strand ist super, das Hotel hat seine eigenen Liegen. Das Personal ist sehr freundlich, hilfsbereit und unkompliziert. Ich habe mich gut aufgehoben gefühlt. die Zimmer kann man nicht gut abdunkeln, aber mit einer schlafmaske geht es gut
- Petrita (8/5): My family and I Enjoyed the facility and proximity to the beach. We will return in the future. - Proximity to the beach and the Eco vibe. The food was delicious. There is heaven construction next door and the noice did not let us sleep in.
- Maria Alejandra (8/5): Relax - El lugar es muy bueno en relación al precio y la gente, TODA, muy amable. El tema es que no hay información previa, clara, explicita advirtiendo acerca del sargazo. Es tremendo. Uno disfruta igual porque va a eso, pero.... Sería interesante contar con un dispenser de agua
- Scott (8/5): -
- Cassie (1/5): Worst experience and it’s facade - NOTHING DO NOT STAY HERE. First off, when we arrived we were so called greater by the person at the so called front desk. He didnt even ask for an ID. He just took us to the room in a hurry and ran off. Which, I understood after walking into the place. NO AC which said they had it. He said he would t turn it on til 8pm. I had children and elderly people with me. Water provided in the room was filled with gunk. The furniture had holes all in it. Toilet paper dirty and rusty sink. The place was awful! I’ve requested a refund which I have I. Writing from them they will give a full refund but now they are not responding to booking.com and booking.com is saying the can’t refund me fully without hearing from them directly even though I showed them the text from them saying they would refund me. It’s all a load of crap Oh and the pool was so gross and cloudy that you couldn’t even see through it.
- selina (7/5): -
- Adrian (6/5): - No había agua caliente todos los días y había muchos mosquitos y cucarachas Falta de agua caliente y el exceso de mosquitos en la habitación
- Mirco (8/5): -
- melis (7/5): - Beste Rezeption! sehr hilfreich und freundlich! Es gab überall Insekt aber die Rezeption hatte während Checkin ein Anti-Insektspray zur Verfügung. Gute Lage am Strand, zur berühmten Beach clubs ca 15 min zu Fuß.
- Olli-Antti (10/5): An excellent family location. - 6/5 We had an effortless checkin, rooms were clean and beautiful. There is a really beautiful eco-feeling and all the heat and light is sustainably generated. The beach is absolutely fabulous. And the hotel has a really interesting multi-layered design. The owner is a really honest and hard-working entrepreneur. Hotel provides some beach/sand toys for children to play. Our children loved it.
- Giada (7/5): -
- Brandon (9/5): -
- Matthew (10/5): -
- Pierre (8/5): - Accès à une superbe plage, avec un équipement confortable. Grande chambre et lit. Attention actuellement le chantier jouxtant l'hôtel fait du bruit de 8 à 18 heures. On l'entend même sur la plage. Je n'y retournerai pas pour cette raison!!! Attention actuellement le chantier jouxtant l'hôtel fait du bruit de 8 à 18 heures. On l'entend même sur la plage. Je n'y retournerai pas pour cette raison!!!
- Michaela (5/5): Das Hotel könnte mit etwas mehr Pflege sehr schön sein. - Es gab ein kleines Frühstück aus Rührei, Pancakes mit Ahornsirup und etwas Obst. Etwas eintönig aber immer frisch. Die Strandlage ist toll. Es gibt bequeme Standliegen und eine Strandbar mit Happy Hour. Die haben wir fast jeden Tag zum Ausklang unseres Strandtages genutzt Es gab ein kleines Frühstück aus Rührei, Pancakes mit Ahornsirup und etwas Obst. Leider liegt die Dachterrasse auf der das Frühstück serviert wird direkt an der Hauptstraße und ist nicht sonderlich gepflegt. Direkt neben dem Hotel ist aktuell eine Baustelle, die bestimmt noch mehrere Monate bleibt. Laut und staubig. Außerdem ist unter der Terrasse der Dieselgenerator vom Hotel. Wenn der anspringt, ist es sehr laut und riecht dazu nach Abgasen. Ein dickes Minus an dieser Stelle. Das Hotel ist klein und könnte bei etwas mehr Pflege ein kleines Juwel sein. Leider gibt es überall Renovierungsstau. Der Besitzer scheint sich nicht besonders zu kümmern. Das Personal tut was es kann, aber es dürfte alles mehr gepflegt sein. Im ersten Zimmer ging in der Dusche kein kaltes Wasser, eine Glühbirne im Bad war defekt. Im nächsten Zimmer war der Duschkopf sehr verkalk und es kam nur wenig Wasser aus der Dusche. Der Ablauf am Handwaschbecken war fast verstopft. Wir haben es reklamiert. Es wurde innerhalb kürzester Zeit behoben. Der Safe war defekt, er wurde vom Personal innerhalb von 2 Tagen ersetzt.
- Deividas (10/5): -
- Jessica (5/5): Si te gusta el servicio, este no es un lugar para ti. - Nature El staff 0 servicial. Te atienden torciéndote los ojos. Y todavía quieren que les dejen propina cuando ni siquiera te ayudan con el equipaje.
- Christian (7/5): Good Hotel - Friendly staff and nice location Mosquitoes in the room and no net. Slightly annoying at night
- María De Los Angeles (7/5): Mejorar instalaciones - Esta ubicado en la zona hotelera y tiene una playa linda. Cuenta con bar. Solo compre unas cervezas y me costaron 100 pesos cada una. Nuestro hospedaje incluía desayuno (huevo o pankes, café o té y fruta) no es muy llenador pero ayuda a calmar el hambre. La ventana del baño estaba sellada por lo que no había ventilación y se concentraba la humedad, además de que no tiene extractor. Había sin exagerar como 10 moscas en el baño, las cuales tuve que matar, daba mucho asco. No puedo creer no apliquen insecticida en la limpieza de las habitaciones.
- Marina (9/5): - Great location friendly staff
- Dannique (9/5): Prettig verblijf - Heel vriendelijk personeel, mooie plek. Goede locatie. De airco deed het even niet en de douche was even koud, maar eigenlijk geen klachten want ze hadden het binnen een uur gelijk opgelost.
- Yelvington (8/5): -
- Loreto Ahumada (8/5): - Conexión con la playa Que un dia no se hizo el aseo en la habitación
- Carlos Alberto (4/5): -
- Jonathan (1/5): Not happy - I like that has access to the beach. Terrible facilities, the night we arrived the AC was leaking water over our bed so we had to move out bed, most of the time I needed to remind the staff to turn the water or and the AC on, on our lasts night we were told the AC was not going to be running which it was super hot night and we were not able to sleep. Sometimes there was no water running and it was difficult to reach out to someone as no one was available, they change a lot and they should be more responsible for things like this.
- Axel (5/5): Waren 1 Nacht in Tulum und das war auch genug - Tulum hat sich in den vergangenen Jahren leider zum negativen entwickelt. Ein " ECO Hotel " mit Dieselgenerator für den Strom bei Nacht passt hier genau dazu. Dazu kommen Wucherpreise bei Taxi und manchen Restaurants.
- Maarten (9/5): -
- Maarten (9/5): -
- Benavides (8/5): - A la orilla de la playa, solo busquen una buena temporada son sargazo, en esta época no pudimos meternos a la playa, lo bueno hay tortugas por la noche que salen a poner sus huevos en este lugar Poco lugAr de estacionamiento
- Amina (2/5): - Private beach The room was dirty We found mold Stains on the curtains and sheets Weird smell in the room The AC works only from 8pm to 8am The AC didn't work we asked to change the room
- Andreas (2/5): -
- Alessia (7/5): Buona struttura! - Ci avevano assegnato una stanza che aveva odore di muffa ma appena richiesto lo spostamento ci hanno subito trovato una camera migliore senza nessun prezzo aggiuntivo! Ci hanno fatto pagare 40€ per due ore di ritardo al check-out (errore nostro ma speravo fossero più comprensivi)
- Chiara (1/5): Nimmt 20.- pro Nacht mehr in die Hand und geht ins Dune Boutique Hotel - schrecklich An der Rezeption war kein Mitarbeiter zu sehen. Der Mitarbeiter der sich um das Check-In gekümmert hat, war ständig am Nachrichten schreiben. Wir vermuten dass er für jemanden eingesprungen ist. Im Hotelzimmer angekommen, roch es nach Schimmel. Hinter dem Bett Schimmel, was auf der Klobrille wuchs, will ich nicht wissen. Das nächste Zimmer roch nach frischer Farbe, trotzdem Schimmel an der Wand sichtbar. Bucht keine Standardzimmer! Vielleicht sind die teureren etwas besser… jedoch sind wir nicht nach einem Zimmerupgrade gefragt worden. Direkt in ein anderes Hotel gegangen!! Nicht zu empfehlen!
- Elizabeth (5/5): -
- Fernando (9/5): Muy agusto, la ubicacion inmejorable. - Las instalaciones del hotel son geniales, la playa esta muy bonita. Alomejor el horario del aire acondicionado podria mejorar un poco.
- Fernando (6/5): - La atención del personal. Limpieza.
- Marije (8/5): Erg leuk en betaalbaar verblijf direct aan strand Tulum - Een kleinschalig fijn, netjes en betaalbaar hotel tussen de mega resorts. Erg vriendelijke eigenaar. Als je iets vraagt, regelt hij het meteen. Het sargassum is in deze maanden écht een probleem. Maar alsnog hebben wij twee dagen erg genoten. ‘‘s avonds live schildpadden het strand op zien komen en zelfs eieren zien leggen. Als ik dan toch een tip mag geven. Wij hadden graag twee stoeltjes op het terras gehad en de douche bij de kamer van onze zoons deed het niet. Maar we hebben het niet gemeld (ze douchte bij ons), anders had de eigenaar er zeker wat aan gedaan.
- Verified traveler (6/5): Eco-friendly not ideal for beach front - Directly on the beach. Walk from the sand right into your room. Although cute setup, the sand makes for messy floors. It rained the night we stayed so not the most ideal conditions. Rooms are spacious aong with bathroom. There is only 1-2 staff available at any given time. Being eco-friendly, the AC is only on from 8pm-7am nightly. The sargazo/seaweed was very bad during our stay and the town or hotels so not clean their part of the beach so we couldn't get any use of beachfront access. Beach bar area and seating was not open as the weather did not cooperate. The road along the hotel was relatively private. On the other hand the breakfast was included and good portion and individually made. Area food trucks and restaurants are nice but expensive.
- HECTOR JAVIER GONZALEZ (2/5): - Muy mal hotel
- Elizabeth (1/5): Worst stay EVER at a hotel . We left after one night. Would be nice to get a refund for one night at least. Never agains - Not one thing. My bad for picking an “eco hotel” but come on…some things are non- negotiable even if it an Eco hotel. No outlet in the bathroom -really? One of our family members had to be moved to a different room with no ceiling fan? Unacceptable in that heat and humidity. Plus they did not get 2 beds like my reservation said we were getting when they moved them.Breakfast portion was like for an 8 year old. And no repeat on the coffee. Really? And maybe a good thing- it was awful coffee. The water in the room to drink did not taste nor look fresh. No bar service after 4pm - wow! Had to walk a ways to get anything.
- Bri (7/5): A nice stay for the price. - Right on the beach. Breakfast was good. Staff were very friendly. The lock on our door was broken and they fixed it the following day when we were out. Very appreciative of that. Even though the air conditioning doesn’t come on until 8pm, it is STRONG and works very well!! Had a lovely 2 nights sleep. The penthouse looked nicer in the pics than it did in person- the cushions on the chairs outside were ripped.
- Zulema (7/5): Good - Room, staff, location AC was limited to 8p-8am, not ideal for such hot and humid weather. Description indicated seaweed is cleaned every morning but we did not experience that.
- Caroline (8/5): - The place was great, but could use some renovations. The pool was very dirty. Overall the service was good though, Paulina at the bar was amazing, gave us some great recommendations and made great drinks.
- Flavia (1/5): Disappointing Stay – Not Worth the Price - I honestly didn’t enjoy my stay. The cleanliness, location, and most of the staff (with rare exceptions) were disappointing. If I had to mention something that wasn’t entirely bad, it would be the breakfast — it was just okay. The one real highlight was the friendly and attentive guy who served me there. Other than that, not much to say. My top priorities when choosing a hotel are always two things: location and cleanliness. I can usually overlook most other issues. Unfortunately, this hotel didn’t offer either. The location is close to a few shops and restaurants, but almost no tours offer pick-up in this part of town. That means you have to get to a meeting point that’s really far. To get there, your options are either taking a taxi, which is basically a mafia in Tulum and charges around $40 (at best) for a 10-minute ride; renting a bike, which is expensive and not really safe in that area since the road doesn’t allow enough space for cars and bikes; or trying the "colectivos", which in my case didn’t even stop when I waved — even when they were empty. The beach right in front of the hotel wasn’t nice at all. I visited in June 2025 and it was completely covered in sargassum. I had to cross town just to find a beach I could enjoy. As for cleanliness — honestly, it was unacceptable. The towels and bed linens had stains, which was gross. The floor was sandy and clearly hadn’t been cleaned. The bathroom drain was clogged, and there was no proper door separating the shower from the rest of the bathroom, just a towel on the floor that ended up soaked. There was also a gecko in my room — and usually I wouldn’t mind, but this one actually screamed. Jajajaj I swear. On top of all that, there was the air conditioning situation. They claim it runs from 8 a.m. to 8 p.m., but they would turn it off earlier in the morning (around 7:30) and at night it only came back on if we went and asked. I had to go to the front desk to request it, and the staff acted like they were doing me a huge favor. I stayed two nights and couldn’t wait to leave. Easily one of the worst places I’ve stayed at in Mexico. I paid a lot and had a very disappointing experience. I do not recommend staying here
- Matyas (9/5): Superb - Nice location, very friendly and helpful staff, good value for the money It looks a bit more fancier on the photos than it actually is.
- Roumiana (9/5): Superb -
- Alma (6/5): - The tranquility and the friendly staff made my stay memorable but the room we stayed in had several holes in the roof which made my kids scared
- Brett (10/5): I felt right at home. 🫶🏽 - I loved my stay at the Playa Canek Hotel! I stayed in the penthouse which felt like a treat! The hotel is well kept, and has a great bohemian feel. The staff was the best! Aranza at the front desk is so kind and helpful. The vibes at the beach bar were great with good music, with a fun bartender Gonzalo. The driver Rafael was super, taking me to Cenotes each day. The hotel is located near a lot of shops, places to eat, and near the heartbeat of Tulum. I highly recommend this hotel. I will certainly be coming back. Thanks!!! There was a lot of kelp at this time of year. And unfortunately the property next door was under construction.
- Gamboa (6/5): Pleasant - location A/C only works from 8 pm - 6 am Waited almost 2 hrs for our room after the check in time because it hasn't ready. One sink was broken and the pool was dirty.
- Karlos (8/5): Very good -
- Patricia (10/5): Beautiful Beach Club with good vibes and Service at the South Beach Tulum - Location at the South Beach Tulum, Beach Club and Paulina made is really special, excelent service, good vibes and music AC just from 8 pm- 8 am
- Duarte (9/5): Best value for money - Absolutely loved this hotel! Great value to money. The staff is beautiful and super kind. Everyone deserves a raise, but specially Paulina, Aranza, Alex, Dario and Suemy Loved this experience, will definitely come back! PS: make Paulina manager ;) The only thing I would improve is the lights outdoors (it gets too dark by the beach when the sun goes down) and improve a bit the quality of the rooms (which will allow the hotel to increase prices)
- Alyse (8/5): Very good - The staff was so helpful, they couldn’t find my reservation that I made through Booking and they were so kind and reassuring until it was worked out. The room was comfortable. I only stayed one night, nothing to dislike.
- Carla (8/5): Very good - Super close to bars, restaurants, cute boutiques and pharmacies. The bar on site was amazing. Great service and drinks. The main road is so lively and lit at night. Very pretty. Our kids had a blast being so close to water and being able to go in when ever they wanted. Everything was great and I wouldn't say this is something I didn't like, because we were on the beach, but the sand. The "backyard" is literally sand and ocean. There was sand everywhere and I felt like I was always covered in it. Housekeeping was awesome they cleaned everyday (our preference) so even though we felt like we always had sand, our rooms were always clean.
- Pini (10/5): Exceptional -
- Steven (10/5): Exceptional -
- Ian (6/5): - Pleasant stay for me and my family.
- Eliza (9/5): Superb -
- Phyllis (8/5): Very good -
- Madhup (8/5): Beachside Resort with in-house Bar. Worth the price. - Beachside location. The staff espicially Mauricio is amazing and helpful. The owner Bruno is very cheerful as well. The best part is they have an in-house bar on the beach. The property does not have AC 8am to 8pm. Which sucks.
- Kirill (7/5): Good value fro the money. Beach access, beacutiful views, pleasant staff, on-site parking. - The hotel is in a great location. It's kept fairly well, with excellent staff at the front desk and the bar. It was nice to be able to park the car on the premises. The hotel is quiet at night, which makes it great for resting. Beautiful beach area with sun beds and beachfront bar. The seaweed was cleaned from the beach every morning. Stunning views from the room balcony! The place feels safe and secure. Good value fro the money. First night AC didn't work, but the staff resolved the problem the next day. Hot water does not get very hot, although it's not a big deal, as it feels refreshing. We had to ask for extra towels daily, as the housekeeping would only provide two large bath towels when they made the room.
- Ignas (10/5): Perfect! - Everything was perfect! You are living in the beach and center is very close too.
- Marina (6/5): Great staff. I would improve humidity smell.A/c only works from 8pm to 8am - Smelled a lot of Humidity in bedroom. Staff is great!
- Jasmine (7/5): Great location and value - nice access to beach Clean Great location Water pressure in shower was really low at times. Could not get water to get hot enough
- Kibritov (7/5): Ok stay overall - Location Nice staff Even though in a party zone, it was quiet Bit old Bit of mould in the shower Garden Room had no sea view even though it was advertised so on booking.com Parking can be an issue if there are too many guests with cars Next to a construction site. Last night machinery noise woke us up at 5am. Luckily stopped after half hour Beach full of seaweed but hotel has nothing to do with it. It's everywhere around
- Kibritov (7/5): Ok - Location Staff Even though in the party zone, it is quiet Bit old. Bit of mould in the shower Last night woken up by machinery at 5am, luckily stopped after half hour Room had sea view advertised on booking.com but got none.. got a couple of free drinks offered as a compensation 😎 Beach had lots of seaweed but it was everywhere on the coast
- Stacy (10/5): Exceptional -
- Rosalia (7/5): Good - Beach loungers clean area Extremely tight road way issue with walking and cars almost running you over.
- Karen (6/5): Pleasant -
- Reymundo (1/5): Not good - The location Hotel insurance policy regarding incidents had to pay for my wife’s accident and they did not want to pay for ER cost or pain and suffering .
- Yatin (10/5): Exceptional -
- Jason (10/5): Brilliant - Beautiful location staff brilliant highly recommended
- Canaan (2/5): - This hotel is a scam. We prepaid for our two night stay in full, on Expedia with itinerary numbers and confirmation numbers to prove it. The manager refused to give us a room, claiming he was in some sort of feud with Expedia and wasn’t getting paid. He demanded we pay him directly, AGAIN for the same room. Over an hour on the phone with Expedia, and Expedia told us to just pay again for the room, and that they’d refund us later. Guess what, Expedia lied and refused to refund us after the trip. We had to contest the charges with our credit card company and weeks after our trip we’re still fighting it out between Expedia who lied, our credit card company, and the hotel which doesn’t respond to anyone by phone or email. AVOID AT ALL COSTS. It’s a SCAM
- Kerry (7/5): pleasant and beach is awesome out front of hotel - Big spacious room, pleasant staff, enjoyed the included breakfasts on the balcony with friendly staff topping up coffee Road incredibly busy and family room out front of property. Another road is needed to cope with traffic
- Cliff (8/5): The staff are great, the rooms are clean, it’s basic but good view and great location - Nice staff & lovely location Happy with the property in general - it’s not 5 star but it’s pretty much what we expected
- Ar_reis (5/5): Passable - Location Breakfast is super poor, our bedroom had some issues when we arrived and we were upgraded to the "penthhouse". We were staying for 5 nights and after 2 we've been told that we'd need to change room or pay the difference. Penthhouse had 3 bathrooms - two not working and one with a bad smell of mold and sewage. On the other room shower was hardly working with very ver low water pressure.
- Gavin (9/5): Superb - Bruno and his staff and incredible. Will be coming for sure!
- Rodriguez (10/5): We always felt well taken care of. - The location was great and the staff was even better. Loud partying at night.
- Karla (9/5): Superb - I like that it was on the beach and it had excellent location in tulum.
- Matthew (10/5): Exceptional -
- Hoffman (8/5): Very good - The beach location was amazing, the staff was wonderful, and the beds and accommodations were comfortable. There was an error with our booking, and the hotel upgraded us to solve the issue, which was very much appreciated. For the hotel itself, before booking it's important to understand this is an eco hotel - that's ecology/environment, not economic/cheap. This seems to be common in Tulum, as the overall infrastructure hasn't caught up to the demand. The hotel uses solar power and external water sources - which caused some issues during our stay, but nothing that wasn't addressed or overcome. We understood the AC was only available 8pm-8am, but having a fan standard in the room would have been appreciated. Not related to the hotel, but anyone considering a vacation to Tulum - especially during busy season - should be aware of the infrastructure limitations, the traffic jams, and the higher-than-expected costs of goods and services.
- Spence (10/5): Exceptional -
- Jessica (8/5): Beautiful fun and family friendly - The property is located directly on the beach and in a quiet section of the hotel zone. The beach is beautiful. The beach bar serves delicious food and cocktails. You must try the Mezcalitas! The decor is beautiful. The staff are so friendly and helpful!!! Breakfast each morning was simple and delicious. Tons of restaurant options within walking distance. WiFi worked well when on property. One of our rooms did not have AC one night and the rooms do not have TVs which was fine with us but could be surprising for others. Just remember it’s an eco friendly hotel.
- Lingafelter (10/5): Exceptional - The staff, the location, the vibes were all amazing.
- Mateo (8/5): Good spot - Nice spot close to the beach. Great people. Good wifi. Nice big bed. No hot water. Water in shower was salty.
- Satinder (8/5): Great location - Perfect location. Spacious rooms. Good beach bar. The staff went above and beyond. I would return to this property simply because Paulina and Leo provided such excellent service. It was low season and the restaurant was not open; however, Leo still managed to make us a wonderful breakfast every morning.
- Sophia (1/5): Don’t go - I booked the penthouse apartment for my family to stay based on the beautiful photos on booking.com. What I learned from booking this location is don’t be fooled by the photos. Besides the beautiful rooftop, everything else was horrible. The toilets did not flush, showers had only a few drops of water, and I tried calling front desk/receptionist but no one was available. There was no one working at the restaurant or bar. I chose this hotel because “breakfast included” was stated during my booking, and I brought an elderly adult and my child who needs to eat on time, instead they were starved because we wasted so much time looking for staff to help us or at least order food from another restaurant. What a waste of my time and money. I have been to Tulum 5 times and never experienced this in my life. It was like we were stranded. We couldn’t even check out of the hotel because there was nobody at the front desk.
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