DoubleTree by Hilton Nairobi

Location: Ngong Lane, off Ngong road, Nairobi, ke

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Packed lunches
• Currency exchange
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Kid meals
• Lower bathroom sink
• Emergency cord in bathroom
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Pool sun loungers
• Offsite parking discounted rates available
• Game drive nearby
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Swimming nearby
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Room, 1 King Bed, Accessible

  1 King Bed

  431 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 40-inch LED TV

  Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water

  Sleep - Hypo-allergenic bedding and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Raised toilet seat, grab bar in shower, portable shower seat, low-height door lock, roll-in shower, wheelchair-width doorways, toilet grab bar height (inches): 354, hand-held showerhead, visual fire alarm, shower grab bar height (inches): 354, lowered counter and sink height (inches): 354, wheelchair accessible, wheelchair-accessible doorway width (inches): 120, wheelchair-accessible bathroom vanity, roll-in shower width (inches): 55, wheelchair-accessible vanity height (inches): 354, low bed height (inches): 354, low-height counter and sink, bathroom emergency pull cord, low-height view port in door, low-height bed, and raised toilet seat height (inches): 354

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Bidet
  • Bottle of water
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Room service (24 hours)
  • Free WiFi
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Hand-held showerhead
  • Wheelchair-accessible bathroom vanity
  • Portable shower seat
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Low-height bed
  • Shower grab bar
  • Bathroom emergency pull cord
  • Visual fire alarm
  • Wheelchair-width doorways

• Suite, 1 King Bed

  1 King Bed

  431 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 40-inch LED TV

  Food & Drink - Refrigerator, coffee/tea maker, 24-hour room service, and free bottled water

  Sleep - Hypo-allergenic bedding and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Hand-held showerhead

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Bidet
  • Bottle of water
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Room service (24 hours)
  • Free WiFi
  • Rainfall showerhead
  • Free cribs/infant beds
  • Bedsheets provided
  • Laptop-friendly workspace
  • Hand-held showerhead
  • Shower grab bar

• Junior Suite

  This suite has air conditioning. The room has a seating area and is fitted with a desk, safety deposit box and wardrobe. The room also features a sofa. The unit also has a flat screen TV with satellite channels and an electric kettle. The room is complete with a private bathroom with a bath. The property provides free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Slippers
  • Alarm clock
  • Linen
  • Sofa bed
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Privacy curtain

• King Guest Room

  This double room has air conditioning. The room has a seating area and is fitted with a desk, safety deposit box and wardrobe. The unit also has a flat screen TV with satellite channels and an electric kettle. The room is complete with a private bathroom with free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Alarm clock
  • Linen
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Privacy curtain

• Deluxe King Room

  This double room has air conditioning. The room has a seating area and is fitted with a desk, safety deposit box and wardrobe. The unit also has a flat screen TV with satellite channels and an electric kettle. The room is complete with a private bathroom with free toiletries.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Alarm clock
  • Linen
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Privacy curtain

• Twin Room

  This twin room has air conditioning. The room has a seating area and is fitted with a desk, safety deposit box and wardrobe. The unit also has a flat screen TV with satellite channels and an electric kettle. The room is complete with a private bathroom with free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Alarm clock
  • Linen
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Privacy curtain

Guest Reviews

• Moussa (6/5): -
• Miroslav (9/5): - Nice hotel, very good service. Good location 0
• Michael (10/5): Excellent - Staff Location
• Mpho (10/5): Wonderful - I loved everything about the hotel
• Mpho (10/5): -
• Michelle Cathleen (7/5): A pleasant stay overall, but noise and minor service issues detracted from the experience. - The room itself was tastefully designed and very clean, creating a pleasant and comfortable atmosphere. The bathroom was equally well-maintained and met a high standard in terms of cleanliness and presentation. I also appreciated the friendliness and professionalism of the staff, who contributed positively to the overall experience. The breakfast buffet was enjoyable and offered a decent variety of options. However, while everything was generally good, certain aspects felt more standard than exceptional, especially considering the overall positioning of the hotel. Unfortunately, the stay was affected by a noticeable level of noise, the source of which remained unclear, especially as my room was not located near the elevator. Some of the lights in the room also did not seem to function properly, which was inconvenient. For a hotel of this standard, I would have expected more modern in-room technology, such as the ability to stream content on the TV or access a wider range of channels. While the breakfast buffet itself was of good quality, the overall experience was somewhat diminished by the need to repeatedly ask staff to refill items. By the time this was done, it often felt too late to fully enjoy the offering.
• Stefan (8/5): - Trevlig personal, läget Få solstolar vid poolen
• Juo-Hsuan (9/5): -
• Zhihong (10/5): -
• Aman (7/5): -
• Stefan (8/5): - Läget är bra och personalen är trevliga. Poolområdet är litet och väldigt få solstolar.
• Susan (8/5): -
• Oksana (10/5): -
• Sulaiman (9/5): -
• Bernd (9/5): -
• Julie (9/5): -
• Rus (9/5): -
• Reiner (7/5): -
• David (5/5): Ticked the box and served a function near to Wilson airport. - Do not know about breakfast A rather drab place without much atmosphere. Dinner was quite good.
• Stanley (8/5): -
• Navraj (10/5): -
• Joachim (9/5): -
• Tyra (9/5): -
• Pulane (10/5): - I enjoyed the shower, the water is flowing, clean, and always warm. Moreover, i like how secure the place is. Excellent Nothing
• Karina (9/5): -
• doris (8/5): -
• O'Rear (9/5): -
• Gollo (9/5): - Cleaness Nothing
• Nassiwa (4/5): Excuse not aligning to information in booking.com - The bed They couldn't extend the booking to an additional day as previously promised to cater for the late flight at 10pm, which we were willing to pay for saying they were fully booked. yet booking.com showed availability of rooms.
• Georgios (8/5): -
• Neels (10/5): -
• Maree (10/5): -
• Emily (8/5): -
• Koaze (7/5): -
• Charles (10/5): - Clean
• Chern (10/5): - Nice & clean setting Professional & helpful service staffs We have a good rest after an exciting Safari trip
• Bishop Daniel Youssef Cohen (10/5): Always wonderful - top in everything really The Excellency with all it’s meaning
• pr (10/5): - كل شى مزهل النظافة المظهر موظفيهم رائعون وكان الطعام جيدا وخيارات متعددة لا شى
• Katharina (7/5): -
• Allan (9/5): -
• Namnyak (10/5): -
• Hung Chih (9/5): -
• Abdullah (8/5): -
• Manaar (10/5): -
• Chan (8/5): -
• Huzefa (7/5): -
• Zhao (8/5): - Large rooms, friendly staff Small beds
• carmen (8/5): -
• Kiai (9/5): Wonderful experience - Superb facility. Friendly and help staff and service N/A
• Abdirahman Hariri (4/5): -
• DAJUAANDA (10/5): - Beautiful
• Jeffrey E (8/5): - Comfortable and clean rooms and safe property. Good food, I would recommended this property.
• Sophia (8/5): -
• Shannon (10/5): My stay was well enjoyed - will return to stay here again. - Breakfast was good. Neighborhood does not seem completely safe to walk around. Everything was good at the hotel.
• Paula (10/5): My favorite hotel in Nairobi. - Location. Very clean. Kind and professional staff.
• Abdullahi (10/5): - Everything was superb
• Randa (8/5): -
• Gavril (8/5): - Nice property hidden in a dead end entry. Limited dining. outdoor pool shadowed by the surrounding buildings. Good breakfast. Comfortable rooms.
• Cyril (6/5): - Peaceful environment. Clean Staff at front desk need to be trained on how to communicate when debiting one's debit card
• Helen (10/5): Great place to stay, friendly welcoming and clean. Felt safe and looked after. - Attentive friendly staff The bed sheets were a little bobbly
• Uganden (10/5): Beautiful - Friendly staff, Ambience and Comfortability especially the room Nil
• Laura (10/5): Perfect for our stay in Nairobi. Relaxing environment with a great pool. -
• Gaukhar (6/5): it's okay but will get better hotel next time. - People are very friendly and happy to support and answer questions. Hotel is clean and quards are in place to ensure safety. The building looks like 90s, location is not safe, rooms and gym, restaurant look quite outdated. We stayed 2 times within same week and for second time were charged almost double plus we had to pay for breakfast. Breakfast on second stay was bad- waited for coffee for very long, then arrived with cold milk when asked for hot, some food trays were already empty and not replenished.
• Aleu (5/5): -
• Claude Calvert Gilbert (10/5): -
• Esther (10/5): -
• John (10/5): - Was all we hoped for and staff were great
• Honor (10/5): - Everything, the service was impeccable and the hotel was clean, tidy and very secure.
• Philip (8/5): -
• Tanja (9/5): En oas för vila mitt i Nairobi! - Sängarna och lakanen var fantastiska!! Och personalen var så trevlig Poolen behöver städas från blommor och löv. Det hade varit fint med fler solstolar och parasoll vid poolen. Då hade man kunnat ta en drink när man solar.
• Gustavo (10/5): - Love the place, love the people. A bit inconvenient if you want to go out and walk around after dark. Will definitely go back and recommend it.
• Steve (8/5): -
• Sarah (7/5): Disappointed but comfortable in the end. - Clean, good size room, fresh and clean. Given the price, these issues were a disappointment: First off we had booked the twin room. The air conditioning made odd sounds, we were at the beginning of the hallway where our room backed onto the first and second floor foyer so we could hear all the noise from our room. The bathroom door go stuck as it rolled and the water from the shower leaked on the floor. We asked to change rooms which was fine and the stay was a lot better. The overall feeling at reception wasn’t nice and we barely got a smile or a good welcome on arrival. This is the woman by the way. The other guys were nice enough. The food was OK - the breads were often stale and hard including the burgers and the breads at buffet. Otherwise the stay was fine, but felt disappointed that we paid to stay at the Hilton because we assumed excellence, and it was not. During our time in Nairobi we stayed at Swiss Lenana and the Ibis and we can say these two hotels offered a nicer experience in terms of reception and quality.
• Srijana (8/5): -
• Taiki (10/5): -
• Taiki (10/5): -
• Wegener (6/5): Hotel Nairobi - Das Personal war freundlich, die Zimmer immer waren sauber. Für ein Hotel in dieser Preisklasse habe ich mehr erwartet. Business class. Die Ausstattung des Hotes war kalt und nüchtern. Es gab ausschließlich nur a'la card essen. Von der nicht so grossen Auswahl waren diverse Speisen gar nicht erhältlich. In den Zimmern und im Restaurant gab es jede Menge Mücken. Wir hatten viele Mückenstiche. Im Hotel sagte man uns das läge am Pool, der im übrigen geschlossen war. Man könne nichts für uns tun.Hotel Für ein Hotel mit dem Namen und 150 US Dollar PRO NACHT geben wir dem Hotel die Note 3,5. Urlaub machen möchte ich nicht in diesem Hotel.
• Aisha (10/5): - The staff were incredibly hospitable and kind. The bed and shower were wonderful. Slept like a queen. Fabulous dining. The chef is amazing. I have zero complaints and nothing but praise. Will absolutely stay here again.
• Isabelle (8/5): Good stay - Good hotel with friendly staff. Felt more driven to business stays, but rooms were pleasant and was in a good location to visit different areas of Nairobi
• Ron (7/5): -
• ANDRES (10/5): Muy buena atención del personal - Muy buenas instalaciones y excelente atención del personal Nada
• Ron (7/5): Veiligheid goed gewaarborgd. - Veiligheid, 2 bedden bij zwembad waarvan 1 defect.
• ANDRES (10/5): muy buenas instalaciones, dormitorio y excelente atención - Estuve a comienzo de enero 4 días en el hotel y la estadía fue excelente, muy buenas instalaciones, muy buena pieza y excelente atención y preocupación del personal por lo cual no dude en repetir mi estadía, además se preocuparon de guardar mis maletas ya que vuelvo ahí nuevamente nada
• Anne-Marie (10/5): - Location was super convenient for where I needed to be. Front office agents were pleasant and friendly. Room was quiet and comfortable.
• Adams (8/5): -
• ANDRES (9/5): Excelente atención y buenas instalaciones - Excelente instalaciones personal muy atento La calle principal cercana con mucha congestión
• Nipaphun Torsound (8/5): -
• nasser (10/5): الفندق ناسبني جدا هذة ثالث مرة اقيم فية في نيروبي - اكيد استمتعت جدا لا ابدا كل شي على مايرام
• Paula (10/5): I have stayed here often and I am always pleased with the staff, cleanliness and comfort of the hotel -
• ochwila (7/5): - Location and ease of access The sheets were too rough
• book87 (8/5): -
• nasser (10/5): لقد تعاملنا بكل صدق كون معاملتهم في الاستقبال والخدمات جدا ممتازة - فندق مناسب جدا لاخدمات ممتازة الفندق مناسب جدا وقريب من الاسواق
• Demetria (10/5): - Great friendly staff
• Francois (8/5): Good service, lacks life - Excellent service and generously-sized room. Bar and restaurant lacks atmosphere and closes too early. Appreciated the efficiency of the airport drop-off at the end of my stay.
• Jean Claude (8/5): -
• Jürgen (8/5): -
• Elly (10/5): Would definitely stay here again - The room was clean and comfortable, all the amenities (the only slight fault was there was not enough tea, coffee, milk), and quiet.
• Maureen (8/5): - De sfeer, schone en ruime kamers, goed restaurant. Personeel was vriendelijk, maar niet uiterst behulpzaam of gastvrij.
• James (5/5): -
• Roshard (9/5): -

Photos