Hotel Santa Ana
Location: 138 Insurgentes, Querétaro, mx
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Hotel Santa Ana is ideally located in San Miguel de Allende, just steps away from major attractions such as the Historic Museum and the Church of St. Michael the Archangel.
Comfortable Rooms
Guests can enjoy cozy 3-star accommodation with modern amenities, including private bathrooms, free WiFi, and flat-screen TVs with satellite channels. Some rooms even feature a balcony for a picturesque view of the city.
Great Services
Experience top-notch service with a 24-hour front desk, an on-site restaurant, and the option for private parking. Additionally, the hotel offers a paid airport shuttle service for convenience.
Book your stay at Hotel Santa Ana now and make your trip to San Miguel de Allende unforgettable!
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Parking
- Non-smoking rooms
- Restaurant
- Family rooms
- Luggage storage
- Tour desk
- Massage services
- Packed lunches
- Non-smoking throughout
- Shuttle service (additional charge)
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- CCTV outside property
- Process in place to check health of guests
- 24-hour security
- Security alarm
- Mobile app for room service
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Internet access
- Housekeeping on request
- Bicycle-friendly property
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Junior Room
2 Double Beds and 1 Twin Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and towels
Practical - Phone
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 5 (5 Adults)
- Shower
- TV
- Telephone
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Designer toiletries
- Room service
- Free WiFi
- Bedsheets provided
- Soap
-
Family Room
3 Double Beds
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and towels
Practical - Phone
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Shower
- TV
- Telephone
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Designer toiletries
- Room service
- Free WiFi
- Bedsheets provided
- Soap
-
Family Room with Balcony
This family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a balcony with an inner courtyard view. The unit has 3 beds.
Max Occupancy: 4 (6 Adults)
- Shower
- TV
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Cleaning products
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Fire extinguisher
- Hand sanitiser
-
Classic Room
1 King Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and towels
Practical - Phone
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Designer toiletries
- Room service
- Free WiFi
- Bedsheets provided
- Soap
-
Standard Room
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Room service and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, designer toiletries, and towels
Practical - Phone
Comfort - Daily housekeeping
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Telephone
- Private bathroom
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Designer toiletries
- Room service
- Free WiFi
- Bedsheets provided
- Soap
-
Queen Room
The spacious double room features a wardrobe, a sofa, as well as a private bathroom boasting a shower. This double room offers a flat-screen TV with satellite channels. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Sofa
- Wardrobe or closet
- Cleaning products
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Fire extinguisher
- Hand sanitiser
-
Family Suite
This family room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 3 beds.
Max Occupancy: 9 (5 Adults)
- Shower
- TV
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Cleaning products
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Hand sanitiser
-
Triple Room
The spacious triple room provides a wardrobe, as well as a private bathroom featuring a shower. The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Shower
- TV
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Cleaning products
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Hand sanitiser
-
King Room
This double room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Shower
- TV
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Cleaning products
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Hand sanitiser
-
Double or Twin Room
This twin/double room is consisted of of a flat-screen TV with satellite channels and a private bathroom. The unit has 2 beds.
Max Occupancy: 6 (3 Adults)
- Shower
- TV
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Cleaning products
- Entire unit located on ground floor
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Hand sanitiser
-
Family Junior Suite
This family room includes a flat-screen TV with satellite channels and a private bathroom. The unit offers 3 beds.
Max Occupancy: 7 (4 Adults)
- Shower
- TV
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Cleaning products
- Upper floors accessible by stairs only
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Fire extinguisher
- Hand sanitiser
Guest Reviews
- Erika (10/5): Perfecto - El hotel está súper cerca del zócalo, muy bonitas las instalaciones y tienen una hostess preciosa (un perrito muy amigable)
- Gabriela (8/5): -
- Luna Cisneros (5/5): - La ubicación Descuidado, le falta mantenimiento, la regadera no sirve, tiene moho en las Paredes, se escucha todo lo del cuarto de un lado, el ambiente le falta ventilación, esta muy encerrado
- hinojosa (10/5): Buenas instalaciones - La ubicación y el servicio esta excelente muy cerca del centro y rodeados de lugares donde comer. El agua caliente tarda mucho en salir, aproximadamente 20-25 minutos, una persona se tenía q bañar con agua fría y mucho después de eso comenzaba a salir el agua caliente para la segunda persona
- Daniel (6/5): -
- laura (9/5): -
- Midali (4/5): -
- Rodríguez Cisneros (8/5): - Cumple su propósito, un cuarto para descansar y bañarse en el centro, tuve suerte y encontré donde estacionarme a 200m
- Martijn (6/5): Good for a short trip, but really only for sleeping - Location is great and friendly staff Room smelled awkward and was too warm. Also pretty noisy. I was expecting a better room , but it was too small and uncomfortable for a family. Also bad equipped: one glass for 4 persons
- Ana (3/5): The stay was not good. The room and shower smelled like sewage. - The location to the center was great. The stay as a whole. The room was not quiet. The sheets and pillow cases had hair. The room smelled like sewage after flushing the toilet. And the water smelled like sewage as well.
- Belinda (10/5): Nice price - Nice and clean The entire property
- Elizabeth (10/5): Exceptional -
- Ignacio (2/5): Poor stay - Good location - Poor cleanliness, with hairs found in the shower - Uncomfortable, with various low ceilings that made me hit my head twice - Loud, I could hear other guests throughout the night - The shower had no pressure
- Pedro (7/5): Ok - The location I have to pay $300.00 pesos for parking. The only reason I book this hotel was because they offered parking they don’t specified that you have to paid extra for this amenity. Room don’t have hot water until we called and they send an employee to fixed it. Over all I give them a 7.
- Junko (10/5): I love it - Location is good. All of staff is friendly and kind. They have a private beach in front of the hotel. Everything is fantastic experience
- Shelly (8/5): Overall it was good - Location; loved the beautiful linens Stayed 7 nights but on 3 consecutive days room was not cleaned. English extremely limited
- Calderon (7/5): Good -
- Luis (8/5): all good - Breakfast was not used. All our expectations were met. Very tight Rooms but very cleanlines
- Francisco (8/5): - Buen servicio
- Maggie (9/5): Great, clean, quiet hotel - This is a very nice hotel. It is over priced but they all are in this city. The room was small but clean with clean sheets and towels. The bed is comfortable. The location is great only a couple of blocks to the main square, but very quiet. The shower has hot water and strong pressure. Compared to 2 other hotels we dealt with they are very honest, which seems rare in a city that tried to rip us off all the time. A little pricey. Wifi is awful but seemed to be everywhere including our mobile internet
- Beatriz (6/5): - Muy buen servicio y atención del personal.Cómoda la habitación, tiene lo necesario para pasar la noche. Solo hizo falta un ventilador. Gracias.
- Zoila Maria (10/5): - Muy bonito
- Annya (10/5): Clean, kind staff, good price - Close to my work Like it all
- Marta (10/5): Exceptional -
- Jennifer (10/5): Overall, we had a great experience - I liked the location and they were very nice and polite and I also enjoyed my room. It was a very quiet hotel. They were only Spanish-speaking, and I don’t speak Spanish, but they did translate with an app
- Sophia (10/5): - It worked out perfect, the staff was friendly and helpful, and we loved our whole experience.
- Yu (8/5): Very good - location is good
- Veronica (10/5): Exceptional -
- Daniel (10/5): - Todo muy bien , buena ubicación y un lugar tranquilo
- Sara (7/5): Great location and still quiet. - Great location in the center and still very quiet! Clean rooms and if you want to be in the center, I can highly recomend it. Very small rooms and very basic.
- Galaviz (10/5): Exceptional -
- MOISES (2/5): - CUCARACHAS!!! No reserves este lugar, las habitaciones no son como lo muestran las fotos y te encuentras cucarachas en la habitación. Lo cual es una expriencia sumamente desagradable.
- Jorge (8/5): - Buen precio y estacionamiento a unas cuadras
- Craig (7/5): nice stay, quite clean cozy room - clean good central location no coffee in the morning
- Norma (9/5): Superb -
- oscar (2/5): - hola: por el precio es una verdadera porqueria, seria mejor que la rentaran como alquiler de cuartoa, y no como hotel
- Julius (8/5): - Overpriced for weekday. Walking Distance to points of interest.
- Martha (10/5): - The staff was great friendly. The location was walking distance to everything
- Boris (7/5): Good -
- Scott (6/5): Pleasant -
- Monica (8/5): we have a good time cause Lilia the front desk lady was very helpful. - very clean and the staff specially Lilia is very polite and helpful. thanks for make us very easy our stay. the bed was little uncomfortable and their rooms don’t have blackout curtains.
- Alondra (9/5): Staff was very nice. I had a wonderful time in the city. - I loved the location, the decoration. The food was good. The mattress wasn’t all that great for me. It was ok.
- Montoya (10/5): Exceptional -
- Dennis (10/5): Great location, Personal touches - Very good from check in to check out. staff and owners very helpful. Kitchen was shutdown due to covid restrictions, but owners prepared coffee and had fresh pastries available. Great location and good for couples.
- Rosa (4/5): Omiten datos en la publicación - Lo bueno del hotel es la ubicación, el estacionamiento lo cobraron por separado ($250) y eso no lo marca la publicación, y por el costo hay muchas opciones mejor
- Jesus (6/5): Podrían mejorar los cuartos. - La atención de recepción excelente. La dueña muy atenta, pero el cuarto dejó mucho que desear, nos tocó estar en dias muy calientes, el cuarto se sofocaba, esta encerrado y a un lado de la esencia donde los huéspedes se sentaban a platicar, las limpieza de la habitación era cada 2 dias, hasta el 4o dia nos ofrecieron un mejor cuarto
- Verified traveler (6/5): - Place was okay. Nothing special. Weird smell and very loud
- Gabriel (8/5): - EVERYTHING WAS FINE, GOOD LOCATION, GOOD BREAKFAST
- Verified traveler (8/5): - Estaba limpio, el baño un poco pequeño para mí gusto, el estacionamiento lo cobran aparte
- Jesus (10/5): - Excelente trato del personal y muy buena disposicion en todo.
- JORGE (10/5): - limpio amplio acorde al precio muy bien ubicado facil de moverse
- Verified traveler (8/5): - I was in the room located at the very top of the building and it was nice to be the only one on that floor. However, it is a very steep staircase and if it were an older person they would have some difficulty climbing up the stairs. The room was very nice and very spacious. The bed, bathroom and mattress were very nice. The hotel does not serve any food and even though the reception staff has a coffee machine in their area I found that they did not really offer any coffee to me. I asked for coffee and was given a cold cup of coffee and there was not way to warm it up. They reception staff is okay but not really so friendly. I also didn't like that that they play music a bit too loud and geared to very young people. I don't particularly care to listen to rap or reggeton when I come in to my hotel. The location is great and walking distance to all the sites. San Miguel de Allende is amazing!!!!
- DEBRA (8/5): Perfect well priced accommodations - Perfect low key clean comfortable accommodations right near everything. Good bed
- jose luis (4/5): No volveria - Las sabanas no estaban limpias ni las almohadas...y las fotos de la habitacion no eran nada parecido con la realidad
- Verified traveler (6/5): - Good location near main San Miguel de Allende attractions.
- Verified traveler (10/5): Fabuloso - Hermosas instalaciones, acogedoras, el personal súper amable y la ubicación excelente. El precio-beneficio superó nuestras expectativas. El único detalle fue la altura del baño.
- Mireya (8/5): - Cute little place to stay, very convenient located, walking distance from the main points of interest. The rooms are a little too small, perfect for one or two people only.
- Betty (4/5): - Tuvimos que limpiar el cuarto nosotros. No lleven jamás niños. Es un Motel.
- Guillermo (4/5): - No tiene las.condiciones de hotel. Es una casa condicionada para ello pero es muy vieja y pequeña.
- RicardoQuintero (10/5): - Me pareció una excelente opción para hospedarse en San Miguel. Lugar tranquilo y cerca del centro. Personal muy amable y dispuesto a servirte.
- Verified traveler (10/5): - muy bonito hotel y muy céntrico la atención muy bueno y el desayuno riquísimo
- Verified traveler (8/5): - Me gusto la buena atención que brindaron, nos cedieron la habitación antencion del check in, cómodo, agradable espacio, vista, y ubicación céntrica.
- Verified traveler (10/5): - Location was perfect staff very professional and helpful
- Juan Ramón (6/5): - Hola Buenos días , no fue muy satisfactorio; el cable de tv no funcionaba y el agua del baño fallaba además se me hizo muy caro para la calidad de los servicios
- Verified traveler (8/5): - Todo bien, no tiene estacionamiento y tuve que pagar 250 pesos en una pensión
- Verified traveler (10/5): - I liked that it was within walking distance to the mercado and jardin. Staff was generous, attentive for needs, and very friendly. I disliked the fact that there was no kind of ventilation in my room which was on the 1st floor towards the back of the property. I would book another stay in future.
- Verified traveler (10/5): - Muy amables! Muy acogedor, céntrico! Cerca de la parroquia y la plaza principal.
- Verified traveler (4/5): - Mi habitación estaba junto al pasillo de entreda, asi que pude oir con todo detalle los paso y conversaciones de cuanta persona entraba al hotel y la música del recepcionista. El personal hace un esfuerzo por que tu estancia sea agradable pero las instalaciones del hotel el una mala improvisación. Pagué casi $2000 y me quedé en un cuarto oscuro y frío. La puerta de entrada no podia asegurarse y el baño muy precario. No regresaria.
- Verified traveler (8/5): - Todo bien, pero no tiene elevador y eso me causó problemas, si tenían disponible en planta baja pero no la dueron.
- Janette (8/5): - No heat in the heat in the hotel but we were given a duvet. Lots of stairs up to the room, Breakfast was not included
- Shirley (10/5): - Good location made it easy to walk to central areas of interest. Very helpful staff.
- Flor (10/5): Excelente ubicación - El Hotel está muy bien ubicado, a tres cuadras del centro histórico. Las camas muy cómodas y la habitación muy limpia. Buena opción para quedarse.
- Verified traveler (8/5): - great location, nice staff and counfortable rooms. Great hotel for its price.
- Verified traveler (8/5): - Zona tranquila y agradable, problemas por tener que subir escaleras pero lo demas muy bien
- Verified traveler (10/5): - hotel centrico muy agradable la estancia, personal muy agradable
- MariaEster (10/5): - Cómodo hotel muy cerca del centro. Los desayunos muy buenos.
- Verified traveler (6/5): Tranquilo y céntrico - Si reservas por medio de expedida no te extienden la factura y el hotel solo te la puede dar con su i tarifa sin comisión
- Verified traveler (8/5): - Hotel agradable, cómodo, limpio y muy cerca del centro.. lo recomiendo ampliamente
- Liz (10/5): - The hotel was very nice. It was really clean. The staff were very friendly. It is located 4 blocks from the main plaza. We would definitely recommended.
- Verified traveler (10/5): - Hotel agradable y cerca del centro.
- Dani (6/5): Semana Santa en SMA - El personal del hotel súper amable. Hotel acogedor pero lo mejor es que tiene muy buena ubicación, llegas a la plaza principal caminado en 6 minutos.
- Josue (6/5): sin estacionmiento - Pésimo, no cumplen lo que dicen.
- Verified traveler (4/5): Noisy - Not good
Photos
