citizenM Tower of London

Location: 40 trinity square, London, gb

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Restaurant
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Wheelchair accessible
• Allergy-free room
• Staff adhere to local safety protocols
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• CCTV outside property
• 24-hour security
• Security alarm
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Reception hall
• Bulk dispenser for toiletries

Rooms Available

• King Room with Premium View

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • iPad
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Room - High Floor

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • iPad
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Room

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • iPad
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Room - Accessible

  This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • iPad
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Shower chair
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Room - Tower View

  1 King Bed

  151-sq-foot room with city views

  
  

  Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)

  Entertainment - 43-inch flat-screen TV, digital channels, and iPad

  Sleep - Pillowtop bed, premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days, fresh bed sheets every 4 days

  Accessibility - Low-height electrical outlets in bathroom

  Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Desk
  • Private bathroom
  • Wardrobe or closet
  • iPad
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Pillowtop mattress
  • Rainfall showerhead
  • Hydromassage showerhead
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace
  • Eco-friendly cleaning products
  • LED light bulbs
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Low-height counters/sink
  • Low-height desk
  • Bathroom emergency pull cord
  • Mobile key entry
  • Energy-saving switches

• King Room - Tower Of London View

  The double room features air conditioning, an iPad, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, parquet floors, a flat-screen TV, as well as city views. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • iPad
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Shower chair
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

• King Room

  The double room offers air conditioning, an iPad, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Hardwood or parquet floors
  • Wardrobe or closet
  • iPad
  • Linen
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Koufogiannis (10/5): - Προσωπικό τοποθεσία πρωινό εξυπηρέτηση όλα τέλεια Είχε λίγο κρύο στο δωμάτιο και η θερμοκρασία του a/c ενώ το είχα στο φουλ δεν ανέβαινε όλα τα αλλα ηταν τελεια
• Camilla (9/5): - Ligger godt og fungerer perfekt. Værelserne har hvad der er brug for og seng, dyner og puder er så fantastiske, at man ikke har lyst til at stå op ❤️ Maden er ikke noget at skrive hjem om og vi fik ikke besked da den var klar. Der var ikke klar information om åbningstiderne på rooftop og man kan ikke gå ind og sidde når baren er lukket. Det er ellers en af de ting, der fungerer godt på Citizen M hotellerne - at opholdsrum er tilgængelige hele tiden.
• Bakhramov (10/5): -
• Suleiman (1/5): - The temperature of the room was hot , even if they changed my room
• michela (10/5): -
• Soundousse (8/5): -
• AYSHE (10/5): -
• Christos (10/5): - The location is outstanding!!! Next door to underground and great neighborhood. Sightseeing starts as soon as you exit the hotel. Very clean hotel, great amenities, amazing rooftop. Price could be a bit lower.
• Peter (9/5): Einfach gelungen. - Das Hotel ist direkt bei der U-Bahnstation Tower Hill. Von dort kommt man überall hin in kürzester Zeit. Die Zimmer haben einen tollen Ausblick und sind gut ausgestattet. Die allgemeinen Räume sind super. Im Doppelbett muss 1 Person beim Aufstehen über die andere Person steigen. Sonst ist alles tip top. Die Steuerung der Technik im Zimmer erfolgt über ein Tablet, was für ältere Personen allenfalls störend sein könnte.
• Amelie (9/5): -
• David (9/5): One of London's best value stays with a killer location - The breakfast is excellent and a good value. We really liked the top-notch barista coffee experience (included w/breakfast). The lobby is comfortable and lively. The staff are all pleasant, helpful, and yet unobtrusive. No fitness center at this location. I knew that when I booked. Just seems out of alignment with a modern-style property such as CitizenM.
• An (9/5): -
• Lisa (10/5): -
• Franziska (8/5): -
• Gerda (10/5): -
• Rita (1/5): Marriott would have been cheaper and better. - the room was too small and congested , no wardrobes glasses and water bottles , breakfast menu remained the same daily , no variety , it was not worth the amount I paid. the room was too small and congested , no wardrobes glasses and water bottles , breakfast menu remained the same daily , no variety , it was not worth the amount I paid.
• Bettina (8/5): - Die Lage ist top & das Frühstück lecker. Für ein kleines, innenliegendes Zimmer war der Preis zu teuer.
• Giacomo (8/5): - Posizione centralissima e comodissima ai mezzi Camere molto piccole con tende non funzionanti
• Erika (10/5): Super consigliato! - Metro praticamente sotto l’hotel. Check in h24. Deposito bagagli gratuito. A due passi da Tower Bridge. Stanza piccola ma confortevole. Non ci è mancato niente!
• Jean Pierre (8/5): Satisfais. - Le service du personnelle avec le sourire !!! Best regards to all of you. Mr & Ms J P Blais. Pas de tea dans la chambre ( ).
• Inger Sofie (9/5): -
• Bernd Schmenger (8/5): - Lage, Matratze, Roof Top Bar Badezimmertür, Feueralarm ohne Rückmeldung
• Mabel (9/5): -
• Jason (8/5): Great weekend stay in London comfy but small room with a beautiful view! Loved the breakfast. - Great location nearby Tower Bridge. Worth upgrading for a nicer view Slow or not working airco which is important if you can’t open windows or ventilate
• Deirdre (8/5): Ideal - Great location at Tower Hill tube station… bed really comfy with great pillows.. fridge in room really handy The room could have been cleaner… dust on walls and glass of bathroom unit/surrounds was not clean
• Robert Wilmot (9/5): I highly recommend this hotel - Beautiful Nothing
• maria (10/5): Great hotel in a great location - Clean and staff helpful Cocktail selection
• Patricia (10/5): Super séjour ! Très pratique, la station de métro en sortant de l’hôtel ! - L’emplacement ! Le petit déjeuner, très moyen et assez cher !
• Miroslav (8/5): - The location is top. You have Tower Hill metro station just next to the hotel entrance. Then you have Tower Bridge and The Tower of London in walking distance. There is also nice bar at the top floor with pretty nice views. Room was clean and most importantly for me quiet.
• Oliver (10/5): - The location was perfect & the view was awesome, friendly staff, easy check in & out. Clean tidy & very comfortable room, no complaints at all. Nothing at all
• Jerome (6/5): -
• barbara (10/5): Absolument parfait - L emplacement, la propreté et la gentillesse du personnel Rien
• Andrew (10/5): excellent - everything except bathroom. it was too small bathroom too small
• georgi (8/5): -
• Mario Schimberni (10/5): Perfetto -
• Jose Miguel (9/5): -
• Karen (8/5): - Ligt op een goede locatie tegenover de towe of Londen en boven een metrostation. Verder compacte kamer, schoon en vriendelijk personeel. Alles is bevallen maar het is wel goed om te weten dat er kamers aan de binnenzijde liggen die uitzicht op elkaar hebben. Daarentegen zijn alle kamers voorzien van screens en blinderende gordijnen.
• Silvia (10/5): Nunca desilude! - Localização , pequeno almoço Já é o terceiro hotel da cadeia de hotéis Citizen M e nunca desilude! Só fiquei desconfortável pq subi ao andar do bar para ver apenas a vista sobre a cidade, estavam a ser 11 horas e fui barrada na entrada, não me deixaram sequer olhar. Disse q apenas queria ver a vista mas foram rigorosos quando ainda havia pessoas a sair. Entendo as regras mas não sabia que fechava as 11 e achei o tratamento inadequado e que não tem nada a ver como o restante tratamento.
• David (5/5): Terrible rooms I would never stay there again - The rooms are too small the bathrooms are awful you are almost in the toilet when you get out of the shower
• Anna (7/5): Sauberkeit und Hygiene lassen sehr zu wünschen übrig - Positiv hervorheben möchten wir dennoch das Personal, das wie immer sehr freundlich und bemüht war. Wir hoffen, dass die angesprochenen Mängel schnell behoben werden, denn bisher haben wir uns dort eigentlich immer wohlgefühlt. Wir waren bereits 3 oder 4 Mal in diesem Hotel und waren bisher immer zufrieden. Leider war unser letzter Aufenthalt diesmal deutlich enttäuschender. Die Sauberkeit war eine echte Katastrophe: Die Matratze war erheblich verschmutzt, die Abflüsse haben unangenehm gestunken und die Seife war offenbar mit Wasser verdünnt, sodass beim Benutzen jedes Mal der gesamte Spiegel vollgespritzt wurde. Es war sowas von extrem staubig. Außerdem waren beide Rollos eingeklemmt und defekt, sodass man sie zunächst selbst reparieren musste, um sie überhaupt herunterlassen zu können. Der Kühlschrank war dreckig und der Fön geht auch schon auseinander.
• Jennifer (7/5): -
• Justyna (10/5): - Amazing place, people and atmosphere! Thank you so much🩷
• Natalia (10/5): -
• Claire (9/5): - Easy check in, great views, modern Could have been cleaner, hair and dust down the side of the bed. Missed having a kettle!
• Roseli (10/5): Todas as vezes que estiver em Londres, ficarei lá! - Atendimento e localização excelentes. Tudo muito bom.
• Helen (9/5): - Modern, clean and friendly No kettle in room
• Wendy (10/5): Great Hotel, Great Location, Great Staff - Loved this hotel. The rooms were a little smaller than they appeared in the photos, but they were fine. Bed was very comfortable. The location was fabulous. We enjoyed the lobby restaurant and bar and the 7th floor lounge. Well designed. We'll be back. It's not that we didn't like it, but the opaque showers ae not for everyone. Unless you are traveling as a couple it could be awkward. But this seems to be a trend now.
• Daria (8/5): -
• Luisa (8/5): -
• Ana (8/5): -
• Clément (10/5): Un hôtel au top pour un week-end londonien - Hôtel, propre, design et élégant. Chambre cocooning.
• Florentina (10/5): -
• Tomasz (9/5): -
• Marie (10/5): Always my best sleeps & happy check out - I had a wonderful stay and would happily come back again. The staff were absolutely lovely — always friendly, welcoming, and genuinely helpful, which really made a difference throughout my visit. The food was also a highlight. I especially enjoyed the breakfast — great quality and a really nice way to start the day. One evening, I stayed in and had a pizza along with a cocktail (I think it was called something like “Duffy” or “Derby”) — whatever the name, it was delicious and beautifully made. As always with CitizenM, the bed was a standout. It’s honestly one of my favorites — incredibly comfortable — and I love that they provide two different pillows so you can choose what suits you best. Overall, I absolutely loved my stay. CitizenM never disappoints, and I always look forward to coming back.
• Nigel (9/5): - Modern. Super clean. High tech. Young. No bath. No tea tray in room. I'm old you see.
• Alexando Luci (10/5): Ottimo soggiorno - Struttura centralissima, albergo silenzioso e pulitissimo, metro esattamente sotto la struttura Non c'è la possibilità di avere cuscini di varie altezze
• Carla (9/5): - Localização e simpatia
• Sandra (10/5): excelente! ubicación y comodidades - todo perfecto, ubicación, limpieza, el hotel tiene de todo. estaría bien disponer de una tetera en la habitación, y las almohadas un poco más comodas
• Montaña (9/5): Cuando vuelva ire otra vez al mismo. - Muy moderno y a la vez confortable. La boca de metro justo debajo es una ventaja para poder moverte sin problemas. La cortina que separaba el wc de la ducha. Y que no hubiera amenities individuales.
• Sara Scherini (10/5): -
• Ian (9/5): Excellent value and location, - Excellent location, staff very helpful and friendly, lovely coffee shop on the hotel grounds. Rooms were compact but comfortable, very large double bed , towels good quality. Nothing
• Chiara (10/5): Comodità e efficienza - Posizione, servizi, qualità-prezzo Magari un bollitore in camera
• Priscilla (9/5): Enjoyable one night stay, I’d be happy to recommend to others! - Friendly helpful staff at check in and check out. I liked the 24/7 cafe/bar and the location. Room was a tad too cold
• Lionel (10/5): Super séjour! - La situation dans Londres est top. Au pied d’une station de métro et à deux pas de la tamise et de tower bridge . Les chambres sont hyper pratiques et les parties communes grande et confortables pour boire un café ou se reposer .
• Shani (8/5): Great night sleep in fun modern hotel in great location - Modern & clean Great location Pleasant staff - Jorge very helpful Roof top bar with fantastic views TV didn’t work properly -3 visits by staff but it still didn’t work- kept cutting out after about 5 mins- felt like we weren’t believed Fridge was hot inside so unable to store water - also reported but nothing done
• Moises (10/5): - Me encanta. Un hotel muy cómodo y moderno. -
• Tanja (9/5): -
• Jill (9/5): - The location, the room
• Jaak (10/5): -
• Jose Manuel (8/5): -
• Anne (10/5): -
• Marco (10/5): -
• Denise (9/5): Schoon moderne kamers op een top loactie - Kamer was super schoon en het hotel heel modern. De locatie is perfect, pal naast metrostation Tower Hill station. De kamers zijn niet groot, maar je hebt alles wat je nodig hebt. Het bed is heerlijk groot en ligt erg comfortabel. Alles in de kamer kun je bedienen met de iPad: van de verlichting en gordijnen tot de temperatuur en wekker. Ook kun je eenvoudig media casten naar de tv. De douche heeft wel een douchegordijn, wat ik persoonlijk iets minder hygiënisch vind in een hotel.
• alison (9/5): A fab weekend! - The hotel is great and very well located. The public areas are fantastic, the bedroom is small but the bed and shower are exceptional. I didn't realise the size of the rooms but I wasn't in the room much so no problem for me!! The personnel were exceptional and a special shoput out for Duffy who went over and beyond! RAS
• Jocelyn (9/5): - Amazing location and view No in room drinks facility
• Cristie (9/5): -
• Göktuğ (8/5): - Otel kısa süreli konaklama için her imkana sahip. Uzun süre için odaları küçük. Temiz sayılırdı. Fakat yatakla duvar aralasındaki tahtalarda eski misafirlerden kalan çöp, kıl, tüy, saç vb kalıntılar vardı. Detay temizlik yapılmadığı düşüncesini oluşturdu. Yine de kötü denemez. Konum olarak aşırı iyi diyemeyeceğim. Evet, Tower of London’un ve buna ait metronun dibinde (metro istasyonu otelin içinde sayılır) ve District ile Circle hatlarının direkt üzerinde kalıyor fakat biraz gece hayatına yakın yerler ile müzelerin çoğunluğu ile ters tarafta. Metroyla en az 25-30 dakika sürüyor. Yoğun tempolu ve bol yürüyüşlü planlara uygun denemez. 25-30 dakikadan ne olacak demeyin, yoruyor.
• Marta (10/5): ESPECTACULAR - Todo espectacular. La manera de hacer el cheking, que tengas agua gratis durante toda la estancia, la amabilidad del personal. La ubicación, la limpieza. Lo recomiendo 100% NADA
• Yarima Martinez Martos (9/5): - El hotel está muy bien ubicado, el personal es amable y atento y el desayuno es muy bueno. Las habitaciones son modernas y limpias. La habitación es un poco pequeña y que la cama sea accesible solo por un lado la hace un poco incómoda aunque era muy cómoda la verdad.
• GUIDO (6/5): No pienso regresar a este hotel - La posición realmente interesante Habitación demasiado pequeña Baño de dimensiones limitadas y no aislado de la habitación
• Yarima Martinez Martos (9/5): -
• Nádia (10/5): - A localização, a simpatia do staff, a limpeza torna-se difícil encontrar um ponto negativo. Para não falar que era super moderno e muito tecnológico.
• Alena (10/5): Amazing stay - Great location, right by underground, hop on hop off bus stop very close, walking distance to Tower and Tower Bridge, small grocery shop close by, lots of café options around. We did not need receptionist as check in and out was very easy but they offered help and were lovely. Room.was very clean. We would definitely come back. My daughter loved the light color changes in the shower, it was a great hit 😊 thank u! -
• rafael (10/5): -
• Etsuko (9/5): -
• maria teresa (10/5): Splendida esperienza - Moderno, pratico, pulito. Posizione eccezionale, stazione metro fuori dalla porta dell' hotel. Vista sulla Torre di Londra. Stanza molto curata nei dettagli. Splendida la frase sul sacchetto del phon :-) Nulla. Anche se la stanza è piccola, tutto è ben disposto e funzionale. Non manca nulla.
• Paterson (9/5): - Great location No free coffee facility
• Allison (8/5): I enjoyed my stay but I would like the option of a flatter pillow in the room! - The location is great and the hotel has a vibrant energy to it. Staff very helpful and friendly The pillows were overstuffed for my liking. I prefer a flatter pillow. I found it hard to get comfortably to sleep.
• Livia (8/5): -
• Alberto (8/5): -
• Anaïs (8/5): - Chambre propre et hôtel bien situé. Très belle vue depuis le rooftop. L’hôtel possède un café qui est vraiment top avec des bons produits. Pour le prix dommage qu’il n’y ait aucune bouteille d’eau fournie ou thé dans la chambre. La télé ne fonctionnait pas.
• Jill (7/5): - Comfortable, modern hotel, very much self service. I-pad to operate room, room was a disabled room so was at a disadvantaged for two very tall people.
• Goolsby (9/5): Very nice for a short term stay - Clean and close to everything we wanted to do. Lack of information for non-technical people.
• Rochelle (9/5): - Great location, close to everything we needed. Close to the Tower Hill Tube and several nice restaurants. Awesome view of the Tower of London from our room. Staff friendly. Liked the downstairs sitting area. Small rooms but was in my budget. The toilet and shower had a bit of a port-loo plastic smell and vibe. Can't get any fresh air in the room. So it all got a bit smelly. Would have been nice if breakfast was included in the cost of the room and tea and coffee should have been complimentary
• Dora Pereira (10/5): Quero voltar a repetir e recomendo o hotel - Localização, decoração
• Kasia Kasha (9/5): Unique, funky with great location - Most of the staff was fantastic and friendly. Great location, with a stylish and modern vibe throughout the hotel. I especially loved the funky design of the lobby, restaurant, and rooftop bar, which gave the place a really vibrant and contemporary atmosphere. The room facilities and bathroom could benefit from some maintenance and updates. The bathroom curtain had visible stains and marks left after previous guests, and some of the shelves were broken. It would also be nice if the hotel offered special deals or discounts for in-house guests at the bar or restaurant.
• Cedric (8/5): - Great Location, Great Price, Modern and a nice rooftop. Room had some dust on ledges and curtains. Other than that great stay
• Anzhela (10/5): -
• Benedetta (10/5): -
• Jordan (6/5): - Great location with lovely views over London No working air con, led to a rather uncomfortable nights sleep.

Photos