Hotel Tiki Tiki Tulum
Location: Calle 6 Bis Sur S/N, Entre Av. 5 Sur y Av. 10 Sur, Tulum, QROO, 77780, Tulum, MX
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Spa Services and Recreation
Indulge in onsite massages and facials, relax by the outdoor pool, and explore the area on rental bicycles.
Gourmet Dining and Relaxation
Savor delicious meals at the hotel's restaurant, unwind with a drink at the bar, or enjoy a poolside cocktail in a tranquil setting.
Convenient Amenities and Services
Benefit from complimentary Wi-Fi, concierge assistance, and express check-in/out. Enjoy unique guestrooms with minibars, balconies, and free toiletries.
Escape to Hotel Tiki Tiki for a blissful retreat in Tulum - book now to experience luxury and relaxation in a picturesque setting.
Important Information
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 10:00 PM
Check-out: 11:30 AM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in instructions and key retrieval information. The front desk is staffed during limited hours.
Amenities & Facilities
- Express check-out
- Free WiFi
- Terrace
- Garden
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Outdoor furniture
- Snorkeling nearby
- Scuba diving nearby
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Front desk (limited hours)
- Express check-out
- Wedding services
- Express check-in
- Tours/ticket assistance
- RV, bus, truck parking
- Snack bar/deli
- Free self parking
- Rooftop terrace
- Airport transportation - pickup (surcharge)
- Free long-term parking
- Free RV, bus, truck parking
- Housekeeping on request
- Mosquito nets
- Horse riding nearby
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Royal Suite
1 King Bed and 1 Double Sofa Bed
322-sq-foot individually decorated room, furnished balcony/patio with pool views
Layout - Bedroom
Internet - Free WiFi
Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Clothes dryer, desk, and laptop-compatible safe
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Air conditioning
- Desk
- Private bathroom
- Heating
- Bottle of water
- Shampoo
- Ceiling fan
- Espresso maker
- Free WiFi
- Rainfall showerhead
- Furnished balcony or patio
- No cribs (infant beds)
- Separate bedroom
- Dryer
- Bedsheets provided
-
Deluxe Suite, 2 Double Beds
2 Double Beds
322-sq-foot individually decorated room, furnished balcony/patio with pool views
Internet - Free WiFi
Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Clothes dryer, desk, and laptop-compatible safe
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Air conditioning
- Desk
- Private bathroom
- Heating
- Bottle of water
- Shampoo
- Ceiling fan
- Espresso maker
- Free WiFi
- Rainfall showerhead
- Furnished balcony or patio
- No cribs (infant beds)
- Separate bedroom
- Dryer
- Bedsheets provided
-
Superior Suite, 1 King Bed
1 King Bed
322-sq-foot individually decorated room, furnished balcony/patio with pool views
Internet - Free WiFi
Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Clothes dryer and laptop-compatible safe
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Air conditioning
- Private bathroom
- Heating
- Bottle of water
- Shampoo
- Ceiling fan
- Espresso maker
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Furnished balcony or patio
- No cribs (infant beds)
- Separate bedroom
- Dryer
- Bedsheets provided
-
Deluxe Suite, 1 King Bed
1 King Bed
322-sq-foot individually decorated room, furnished balcony/patio with pool views
Internet - Free WiFi
Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Clothes dryer, desk, and laptop-compatible safe
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Air conditioning
- Desk
- Private bathroom
- Heating
- Bottle of water
- Shampoo
- Ceiling fan
- Espresso maker
- Free WiFi
- Rainfall showerhead
- Furnished balcony or patio
- No cribs (infant beds)
- Separate bedroom
- Dryer
- Bedsheets provided
-
Panoramic Suite, Terrace
1 King Bed
236-sq-foot individually decorated room, furnished balcony/patio with pool views
Internet - Free WiFi
Food & Drink - Espresso maker, minibar (fees may apply), and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower, and rainfall showerhead
Practical - Clothes dryer and laptop-compatible safe
Comfort - Air conditioning and heating
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Air conditioning
- Private bathroom
- Heating
- Terrace
- Bottle of water
- Shampoo
- Ceiling fan
- Espresso maker
- Free WiFi
- Rainfall showerhead
- Furnished balcony or patio
- No cribs (infant beds)
- Separate bedroom
- Dryer
- Bedsheets provided
Guest Reviews
- Martha (10/5): - A Quiet Hidden Gem We loved our stay at the Tiki Tiki. If you’re looking for a calm stylish hotel, this is it. We loved relaxing by the pool as well as exploring the area on rental bicycles arranged by the hotel. If in Tulum again, we would definitely return.
- Cory (10/5): - Can
- Dawn (10/5): Delightful - Lovely property. I was a female traveling alone and felt very safe here. The infinity pool is gorgeous, the room was spacious and clean. The bathroom was giant. The windows looked out onto private jungle and had excellent room-darkening shades for sleeping in. This is near the Holistika campus but much less expensive. It was a gem.
- Tranitra (10/5): - This was a beautiful place to stay. The staff was friendly and with it being a boutique hotel, you become familiar with their friendly faces. The room was everything shown online and comfortable. Well kept landscaping which enhances the ambiance and experience for the guest. Clean and maintained daily by the great staff.
- Elizabeth (10/5): - Love the hotel and the staff. Great to walk next door to their sister hotel, holistika, to use their services. My only issue was that it’s not walkable to many restaurants, but it’s easy tobike or scooter; we just didn’t have that option because we were traveling with a five-year-old. I wish Tiki Tiki had its own restaurant. I would definitely recommend this property if you want peace and quiet, great people and a beautiful and peaceful pool. It’s a hidden gem and every guest we met there was lovely.
- itzya (10/5): - Quiet place to settle in your trip in Tulum! We were A group of girls so we felt safe and it was very cute for photos. Beds were comfy and all very clean. Walking distance to coffe shops and more
- Philippa (10/5): - Exquisite hotel experience. Beautiful and quiet for true relaxation. Wonderful staff, lovely breakfast.
- Su-Lin (10/5): - This was the cutest little hotel. The staff are all really attentive and friendly. Such a cool bar and lounge area. The pool it's super cute and lush. The complimentary breakfast each day was delicious and fresh. They have other food you can also order. The rooms were spacious and had hammocks inside or outside which we loved. I sprung for the upgrade with the ginormous bathtub which I really enjoyed. The hotel and rooms were clean and well kept. It is literally 2 minutes walking distance from holistika which has tons of yoga classes, ceremonies and a lovely restaurant, gift shop etc. We also appreciated having one free yoga class at holistika. I loved going next door and being able to come back to our more intimate hotel, we became friends with other guests and in my opinion the pool at tiki tiki is so special. I would definitely stay here again. We rented a car and had no trouble parking each day, felt safe on our street and did not worry about our car. Obviously we didn't leave things out in sight used standard precautions. There was security at night. It was easy to drive into the town and get street food or go to restaurants nearby, tons of shopping nearby also, close to the grocery stores, pharmacy everything you need is right there. Also if you don't have a car there is an app called tomato they said would deliver. The street is under construction at the moment so we would hear a little bit of noise here and there, but it wasn't for very long. So no big deal.
- Nicholas (10/5): - Staff and service was great, being on the edge of town it was nice and quiet getaway. We were more than pleased with our stay here. Special shoutout to Sophie, Stephanie and Ricardo for their great service!
- Kristine (10/5): Loved our stay here - Great hotel. The staff are friendly and helpful. Nice location. Clean. Very comfortable beds. Walking distance from several restaurants. Couple minute walk to Holistica resort with art walk.
- Stephen (10/5): - The Hotel Tiki Tiki is a gorgeous absolutely beautiful retreat so quiet and peaceful. The staff was extremely helpful, kind and professional. I plan to return on my next trip to Tulum. It is located in a residential neighborhood with beautiful trees and vegetation. A close walk or drive to downtown with restaurants and shopping. No noise of any traffic or city businesses. The staff really make this place special. Thank you Julie, Samantha, and Santiago! It was an incredible experience. This hotel is a gem just perfect I loved it!
- Emily (10/5): - This was a great place to stay away from the craziness of the nightlife. Beautiful tiles, nice rooms with balconies, great shower, and nice staff
- Joshua (10/5): - Such a delightful boutique hotel with INCREDIBLE staff! We booked two different hotels for our vacation to Tulum and I wish we stayed at Tiki Tiki the entire time. The rooms are beautifully designed, the pool is perfect, and you are surrounded by the jungle. We'd regularly see parrots, toucans, and tropical birds! I appreciate that it felt like a retreat as soon as you entered the property. There were lots of delicious restaurants and cafes to walk to as well.
- Angela (10/5): - Nice boutique hotel on edge of town. Staff were wonderful. They have a nice little bar and a small pool. Rooms were spacious and WiFi worked well. Would definitely recommend.
- Arielle (10/5): - We stayed here for our honeymoon recently and had a wonderful week! All the employees were lovely and took good care of us. We loved our room and had tucans outside our window daily. Would definitely come back here. Very quiet and trendy spot. Beautiful pool!
- Simon (8/5): - Great location, very central and you can walk to any location downtown. Beautiful rooms, spotless and the hotel is beautiful.
- Tuna (10/5): Great stY - Great location, very clean rooms, friendly staff, located in La Valeta inside the jungle. Holistika is right next door if you’d like to use their stuff and even have a free yoga class courtesy of staying at Tiki Tiki. Pool was good, plenty of hammocks to lie around. You can rent a mopet at the hotel which I recommend if you are planning to go to beach area frequently. Breakfast was good but would like some protein (egg, sausage etc).
- MELANIE (10/5): Lovely Gem of a Boutique Hotel - This lovely gem of a boutique hotel is absolutely wonderful and if I ever stay in Tulum again, this is the place I will return to. The hotel was perfect. The staff were friendly and helpful, going above and beyond for requests. The common areas were beautiful, serene, and relaxing. The drinks were wonderful and the rooms were perfect. It was also just next door to Holistika, and the hotel had an agreement for discounted yoga and other wellness classes at Holistika. I absolutely would recommend this hotel for anyone staying in town. It's perfect.
- Blake (10/5): - Amazing place. Better than the photos!!
- Verified traveler (10/5): - Gorgeous, quiet boutique with easy access to both pueblo and beach areas. Staff was super friendly and helpful. Rented scooter direct from hotel was super convenient and fun!
- Bradford (10/5): - Everything thing was A Staff was absolutely Incredible!!!!!
- Verified traveler (10/5): - Wonderful little hotel. Great vibe, relaxing. Very clean. Rooms are spacious and beds are comfortable. Loved it!
- Alex (10/5): - Beautiful hotel with helpful friendly staff!
- John (10/5): - Beautiful and clean with very friendly helpful staff Rented a scooter very easily Pool clean Loved the hammock in our room
- Anel (10/5): - The hotel was nice it's small and that's what I like about.. It was clean and staff was awesome.
- Indie (10/5): Sweet, chill vibe - My daughter and I stayed one night on our way further south. We arrived after dark and we were really exhausted from traveling all day. It’s a sweet place with lovely international, hostel like vibe. There are cute cats roaming around that we adored. The breakfast was super sweet and hammocks In rooms were a great. The bed was rough and I couldn’t figure out the hot water to shower but minor things. I’d stay again.
- Himesh (10/5): - I really liked the vibe of the whole place and it was super cool that you could rent our bicycles for the whole day
- Annette (10/5): - Stayed here for 3 nights with my teen-age daughters and would definitely stay here again! The property is beautiful and very well maintained. Our room had a balcony and it had so many windows it felt like being in a tree-house. Every morning, Aracari toucans would hang outside our room. Breakfast was delicious - a fresh-baked croissant, a fruit/yogurt/granola bowl with perfectly ripe tropical fruit, fresh-squeezed orange juice, and coffee/tea. The cute bar had great drinks. And the front desk helped us arrange the Covid Test we needed to get back in the USA. Stay here! You will love it!
- Kimberly (10/5): Hotel Tiki Tiki - Hotel Tiki Tiki was absolutely fabulous. The rooms were clean and very comfortable and included a refrigerator and a safe. The lobby was great to hang out in with a cute bar and attentive bartenders. There’s a beautiful pool but it was too cold for my liking. They also had scooters and bicycles available for rent at a reasonable price. The hotel is close to downtown Tulum and around a lot of restaurants and shopping. The staff was top notch. Juan and Melissa made my birthday stay fun and enjoyable. I would definitely stay here again.
- L (10/5): Perfect little boutique getaway - The hotel is perfect. Exactly what you'd really want from a boutique hotel in the wonderful Tulum. It's 10mins walk (or 2mins taxi) into the town and 10mins drive to the beach. The hotel only has around 20 rooms, and each guest feels like a personal guest of the front office team. Breakfast is simple (croissant, granola, fruit and fruit juice) but absolutely perfectly done. The pool is great as is the well stocked bar. The room was great with a hammock in the room, small balcony and some friendly toucans visiting just outside every morning. The real highlight was the staff. Friendly (without being too friendly). Always on hand to give superb advice on the local area, which cenotes to visit plus bars and restaurant advice in town. Melissa was exceptional for this.
- German (10/5): Great Vibe - This is a great little hotel. It was a short stay for me, but I had a great time. The staff is very friendly. Andrés at the front desk was very kind and always eager to help. He knows everything around and gave me great tips for my trip. There was another girl at the reception. I think she was the manager, but I forgot her name, she was also very cool, kind and helpful. Damian, the bartender was awesome too. He wears these handmade cool shirts (every staff member at the hotel should wear them), and he makes you feel at home while making awesome cocktails. After my stay, I checked in at another hotel and came back to just hang out and have a drink there. A good thing about this place is that you can use all the facilities at Holistika, the hotel next door. Great restaurant, yoga classes, and a bunch of holistic activities. I’ll come back for sure.
- Frank (10/5): - The staff was excellent, hotel beautiful and convenient location.
- Ashley (10/5): Amazing stay! - Absolutely loved our stay! The hotel is super relaxed with a cute mid century style. There were days we had the pool to ourselves. The staff went out of their way to make sure we had everything we needed and made the trip special. We got access to their other property for yoga and the restaurant was amazing. Will definitely stay again!
- Victoria (10/5): - Seautiful & so clean!
- Lillian (10/5): - My husband and I loved tiki tiki tulum and really appreciate how accommodating they were. They welcomed us with welcome drinks, a gorgeous breakfast, (and even a little cake and sweet note since we just got ceremoniously married) and let us use their scooters to travel locally. It was a fantastic hotel experience that was close enough for us to get everything we wanted from Tulum yet far enough to be in a peaceful haven. Love the landscaping, interiors, architecture especially. Cute keys as well!
- Yucong (10/5): - It is a very cute hotel. Staff are friendly and gave us a lot of suggestions of restaurants and things to do etc. Breakfast is amazing and we were given two free drinks. Only thing is wifi is a bit slow but I guess it helps focus only on vacations! and make sure to rent a car.
- Austynn (10/5): - An amazing little hotel tucked away in the rainforest. Looking at the map, you may be worried being away and distant from the action, but the amount of restaurants and bars that are a quick walk away is amazing. Stayed on the beach and here. And would choose tiki tiki over any hotel in the beach zone
- Sara Robledo (10/5): - It felt like a luxurious jungle retreat. The room and bathroom were very spacious and tastefully decorated. There is lots of privacy and tranquility. The service was outstanding, even before our artival date, the front desk person was very helpful and attentive to coordinate our arrival to the hotel from Tulum and arrange the required covid testing to fly back. The complimentary breakfast was delicious. We also got amazing recommendations for local restaurants and things to do.
- Jessica (10/5): - Best hotel and staff in Tulum hands down! Very clean and friendly hotel. Andres and Sam have the best dinner recommendations. Damian and BeBe make delicious cocktails. Gorgeous pool and walkable to restaurants nearby and yoga.
- ryan (10/5): - Amazing place! helpful and friendly staff! 10/10
- Verified traveler (10/5): - Loved our stay here, room has great AC, clean rooms. The staff is amazing, they help with the luggage up the stairs and arrange tours and give great advice on restaurants. This is perfect for the days you are out all day in tours and exploring the town to get back to a cold room.
- Robyn (10/5): Lovely boutique hotel away from the crowds - Beautiful boutique hotel away from the crowds and noise ! I was traveling with my teenage daughter and we felt completely comfortable and safe here . We stayed in room 13 ( had to climb stairs to get to it ) panoramic terrace. the room was clean and beautifully designed, the balcony was very private and surrounded by jungle trees. It rained heavily and the lights and WiFi flickered but that’s to be expected given the location - overall everything worked . Had a nice breakfast in the morning in the small attached cafe. We rented a car so can’t comment on travel distance. Overall I found tulum very crowded and hectic with many many cars so we likely wouldn’t hVe felt safe navigating on bike into the main strip. Overall the hotel was really lovely, the in room hammock was fun. No TV, which is common in all of Tulum and fine with us. Would definitely return due to the design and location - it was beautiful !
- Verified traveler (10/5): - Hotel staff was very helpful and friendly. Loved the feeling welcomed from day one. Everyone was always courteous and helpful. Would definitely recommend this place to anyone.
- Verified traveler (10/5): - A charming and incredible hotel for our stay in Tulum. The poolside bar is the perfect spot to lounge after a day in the sun. The staff were friendly and helpful, and the hotel amenities exceeded our expectations. Including, nice beach towels, free parking, and access to some classes at Holistika.
- Verified traveler (10/5): - Very nice, boutique property. The pool is beautiful. Rooms are refreshing.
- Mark (10/5): great vibe! - cool deco/boho vibe, GREAT staff, chill lobby, pool bar, pool and in the jungle setting. not high end, not low end - just right
- Scott (10/5): - Beautifully decorated, awesome vibe and staff. Very clean and Comfortable. One of the better stays ever with hotels.com Will be back.
- Verified traveler (10/5): - We spent 4 days at tiki tiki - loved every minute! Kept feeling lucky to have chosen this hotel for the first part of our trip for the tranquility, style, and amenities. Breakfast appears to be included now but very little communication about what to expect or whether there was options - received juice, some sliced bread and fruit with a couple table spoons of yogurt and granola. Not terrible but wasn’t clear if we could have chosen something else. Cant flush the toilet paper here - just a warning for absentminded folks from the states! Bed was firm but comfortable. Overall a great stay, laid back but helpful staff - great bartender Bebe - loved the apartment, bar, pool, and don’t forget to try out the hammock in the room! So nice after a hot walk outside or after coming in from the pool to relax.
- Tore (10/5): Clean - Very clean and execellent design! There is definately value for money here. I had an issue with the free breakfast - app. Not everything was included and they gave me a bill when I was leaving. I told them I had no idea that only part of the breakfast was free and they slashed the Bill. Thats good service.
- Verified traveler (10/5): - I love this little hotel and have stayed there twice already. It is located in one of the coolest parts in town, the hotel itself is chic, yet simple, just perfect . Staff is so friendly. The only downside is that the internet is really spotty.
- Verified traveler (10/5): Great service - Very clean and friendly stuff
- Danielle (10/5): - Such a hidden gem, almost don’t want to rave too much about it to keep it all to myself but everyone was so amazing! Also, shout out to Sam and Andres the receptionists for helping us find the right balance of things to do for our trip!!
- Stacey (10/5): - I love the ambiance and the customer service. Everyone was super friendly and accommodating. The hotel itself is beautiful and photo friendly.
- AmberM (10/5): - Thank you to the entire staff at Tiki Tiki. Everyone was so nice and helpful. The hotel was so clean and no bugs. Very cute boutique hotel but not all of amenities so if you want beautiful and simplicity this is the place to stay in Tulum Town.
- Verified traveler (10/5): - My husband and I stayed here on our honeymoon. I thought we were going to feel regretful for not staying at a beach resort, but I'm so glad we stayed here instead. We woke up every morning and hopped on the rental bikes and rode into town (and if you're ambitious like us- the ruins, the beaches, and the cenotes- all were a bit of a hike but worth it). Once back at Tiki Tiki, we'd immediately drop our stuff, jump in the pool, and grab a carefully crafted cocktail from the bar. The whole staff made us feel like family and remembered our names. It's SO quiet and peaceful. Our room was spacious and beautiful. Everything looks just as dreamy in person as it does online (if not better). If we ever make it back to Tulum, I wouldn't even think about staying anywhere else.
- Verified traveler (8/5): Great stay in town - This hotel was extremely cute with high quality finishes. The pool area was lovely and relaxing, and I appreciated the complimentary welcome cocktail (one of the best I had in Tulum). This hotel is a little far out from town if you don't have a car -- but a quick, cheap and easy taxi ride to town or the beach if you don't have one. The bike rental service is convenient and and a great option for visiting cenotes near by. The bikes are in need of a little TLC though, so you may want to rent one in town if you're planning to do a lot of riding.
- Carl (10/5): - AMAZING I ADD AN GREAT TIME AND THE TEAM THERE TOOK A GREAT CARE OF ME. I WILL GO BACK.
- Verified traveler (10/5): - The staff was excellent and gave great recommendations about the area. Loved the welcome drinks provided during checkin.
- Robyn (10/5): - The design of the Hotel was lovely. The Decor was Amazing! And the staff , Janet , Esmeralda and Andrea were Exceptional!! Right down to Housekeeping and the Grounds men ! Most memorable experience!
- Verified traveler (10/5): - This place is awesome, would definitely come back and stay here in the future
- Lisa (10/5): - The property itself is beautiful, well-designed and feels luxurious. The pool is amazing. Staff are the best - non-intrusive, relaxed, but as helpful as you would need. They were so kind to suggest the best excursions that would suit us and arranged a birthday cake for a family member. We loved the Nespresso machine in the room to wake up to before heading down to our morning breakfast of fresh fruits and juice. We stayed in the more private suite above the lobby and loved it. For the price, you can't find a more lovely well-designed luxurious, well-serviced place. It's best to have a car if you stay here. Although they have bikes, etc but it's at the edge of town and a good distance from the beaches. We preferred this location away from the crowds and beach road since we had a car and could easily drive to the beach or anywhere we wanted. We would love to stay here again.
- Xochilt (8/5): - The hotel was cozy and clean with cute decor. The hotel is not exactly close to el centro. You have to use a bike, scooter or taxi as it is a bit of a walk. My stay here was great with the exception of the check out. When checking out I was told I had an outstanding balance for breakfast. The attendant ‘Adrian’ had already checked me out then found me to tell me I had an outstanding balance for a breakfast. He searched for the breakfast ticket and it had a different room number. When I pointed this out and told him that was incorrect he stated they might have made a mistake but still had to pay. He initially told me it was a certain amount and when I went to pay to avoid any problems as my shuttle had arrived, he stated he miscalculated the amount owed for the breakfast and said I needed to pay more than the initial amount. I found this to be my only issue with the hotel.
- Verified traveler (10/5): - Heaven! The design, the lovely staff, the lush grounds, the serenity, the comfy bed, & oh, the tiles!
- Verified traveler (8/5): - This is a very stylish, nice hotel with a lot of flair. The staff was very friendly and ready to help with great tips. The rooms, the bar, the garden and the pool are fabulous. The birds song in tje morning was unbeatable. However, you certainly need a car. It is quite far from Tulum center and even more so from the beach. Although the hotel seems to be located in a quiet neighborhood it can get quite loud at night after 12 o‘clock, sometimes until 4 am We could hear music from a near club. I would nevertheless certainly recommend this hotel
- Molly (10/5): The best stay in Tulum! - Such an amazing stay at this hotel! Not only was the hotel so beautiful, it was also clean & very practical to stay in! The customer service was top notch and the hotel had everything we needed to make our stay incredible. We will definitely stay here when returning to tulum!
- Verified traveler (10/5): - I loved the atmosphere and the serenity of the hotel but best of all, the hospitality extended to us. Janet and Valeria were great. I’d like to single out Valeria for going above and beyond her duty for me. We had a miscommunication on the laundry - it takes a couple of days apparently - and I needed to check out early morning the next day. She went out of her way to go to Playa Del Carmen to pick up our clothes and make sure we have them the night before we checked out. Muchas gracias! That made all the difference. I definitely look forward to staying at Hotel Tiki Tiki on my next visit.
- Verified traveler (10/5): - The ambiance of the property was simply fantastic. The staff was incredibly warm and inviting. Made us feel at home!
- Victoria (10/5): - A really stylish hotel. Staff were so helpful and charming. It’s a little bit out of town but easy to get a taxi or use their bikes.
- Monita (8/5): Tranquil and nice hammocks - Relaxing and nice pool area. Staff were friendly and welcoming.
- Verified traveler (10/5): - We love Tiki Tiki and have returned many times. The staff is friendly and eager to accommodate all requests. Issues, e.g., clogged toilet, is handled immediately. The facility is intimate but extremely well designed. The beautiful lounge bar area opens to the leave pool and fountain wall. A small cafe is available for dine in and room service. The rooms are quite spacious and extremely well. Everyone has a view of either the pool and/or the gardens, which are very well maintained constantly by the friendly groundskeeper. The bathrooms are spacious and include a refrigerator and safe. We love the location which is adjacent to the massive Holistika yoga park and in a quiet area of town, but still quite close to all of the restaurants and shops.
- Michaela (8/5): - We loved our stay. Tiki Tiki feels like an undiscovered private jungle! The service from the hotel was above and beyond. Fantastic pool, coffee and rooms. All sparkling clean and very reasonable. We loved that the hotel provides free bike rental. The hotel is a little far from the town, so the bikes are essential.
- Chris (10/5): - My stay at Hotel Tiki Tiki was exactly the kinda of getaway I needed! This trip is one of many trips I’ve taken solo to escape busy city life, and because of Tiki Tiki this trip didn’t disappoint. I was impressed how just after booking the hotel 2 months prior I was immediately contacted by the property prepping me for my stay. Even the few days leading up to the trip I was contacted to answer any questions I had. The hotel is very sleek, modern, and has a minimalistic style, with a retro Tiki theme. Upon arrival I was given a welcome drink and was quickly escorted to by room by Alejandro (Alex), who was one of the most informative and knowledgeable receptionist I’ve ever encountered. The bar mixologist, Nelson, was exceptional at making great cocktails and spirits of kind. For whatever spirit you love I’m sure he’d have a special drink for you (all super delicious). The hotel is located in the town area, which I recommend being that I got a more authentic taste of the Tulum culture with better pricing. The hotel freely rented bikes to the beach any time I needed it. Being that the hotel is boutique it was very quiet and tranquil, both of which allowed me to truly recharge while getting to know other travelers at the pool/lobby area. All in all if you’re staying in the Tulum area, stay at Tiki Tiki, the experience superseded the cost.
- John (10/5): Great place to stay and relax. - Hotel Tiki Tiki was great. Very comfortable and clean rooms. The staff is what really made the trip that much better. They were very attentive to any of our requests and went out of their way to satisfy any need or want we had. I can't wait to go back!
- Ema (10/5): Wish we could live at Hotel Tiki Tiki!!! - Our time at Hotel Tiki Tiki was an absolute dream! From the first moment, prior to our arrival, the staff were extremely helpful and always quick to respond. When we got to the hotel we were totally overjoyed, it was somehow even more beautiful in real life - the photos don't do this place full justice. We could've easily spent our whole time in Tulum just at the Hotel laying by the pool, but of course wanted to embrace the town/sights and were given the best local tips by the staff. Alex, Julie, Nelson and the rest of the team were incredible during our stay. Cannot recommend Hotel Tiki Tiki enough, we will definitely be back!
- A&A (10/5): - Beautiful property. Our concierge Alex went out of his way to make our stay a wonderful experience! Favorite stay on our trip to Tulum!
- Anna (10/5): Relaxing and Beautiful Hotel - The hotel is pretty secluded and has a super chill vibe. We were so happy with the service and the location. It gave us more access to the city than a hotel on the beach would, and the employees were incredibly helpful with suggestions for local food and outtings. We were wanting a relaxing environment that also provided easy access to the local culture and archeological sites, and this hotel was absolutely perfect for that.
- Verified traveler (8/5): Lovely hotel - We had a really enjoyable stay at Hotel Tiki Tiki. Our room was large, spacious, and clean. The jungle view was unique and relaxing :) The staff were all incredibly friendly and nice – shoutout to Alex! – and suggested tours, restaurants etc. It's a bit far from the main "resort" / beach downtown area but that was fine as we had a rental car. We availed ourselves of the poolside bar for a few nights that we were there. Note that this is indeed close to the jungle and the halls are open to the air/outside. Be prepared to see some rather large bugs in the halls and perhaps need to deal with a few that have escaped into your room. Such is life near interesting nature!
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