The Spa Hotel
Location: Mount Ephraim, Royal Tunbridge Wells, gb
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Country Mansion Setting
The Spa Hotel, a refined country mansion near Tunbridge Wells Rail Station, offers a serene retreat within 14 acres of lush gardens. Guests can indulge in the swimming pool, sauna, and a range of beauty treatments.
Wellness and Fitness Amenities
With 2 gymnasiums, a steam room, and a tennis court, The Spa provides ample opportunities for guests to stay active and rejuvenate. The facilities cater to both fitness enthusiasts and those seeking relaxation.
Elegant Dining and Event Spaces
Indulge in modern British cuisine at The Orangery restaurant or explore the all-day menu. The hotel also boasts versatile banqueting and conference facilities, perfect for hosting events of various sizes.
Experience luxury and tranquility at The Spa Hotel - book your stay now for a memorable retreat.
Important Information
This property recommends that all spa treatments are booked in advance of arrival to avoid disappointment. Please contact the spa direct using the contact details on your booking form.
All rooms now have air conditioning.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Health or beauty spa nearby
- Offsite parking discounted rates available
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Terrace
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Sauna
- Massage services
- Packed lunches
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Board games/puzzles
- Wheelchair accessible
- Kid meals
- Outdoor furniture
- Fruits
- Spa/wellness center services
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- Delivered food - securely covered
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Broadcast Live sport events
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Snack bar/deli
- Access to nearby indoor pool
- Golfing on site
- Tennis lessons on site
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Private picnics
- Wine release events
- Reception hall
- Japanese garden
- Secured parking
- Health or beauty spa nearby
- Swimming nearby
- Hosted evening meal (reserve)
- Electric bicycle charging station
- Vegetarian menu options available
- Bulk dispenser for toiletries
Rooms Available
-
Luxury Double Room
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Coffee/tea maker, electric kettle, 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
-
Cosy Deluxe Double Room Single Use
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Electric kettle, 24-hour room service, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Superior Twin Room
2 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Electric kettle, 24-hour room service, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Indulgent Room
1 King Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker, 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
-
Cosy Double Room Single Use
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Electric kettle, 24-hour room service, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Cosy Double
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Electric kettle, 24-hour room service, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Cosy Deluxe Twin Room (Single Use)
2 Twin Beds
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Electric kettle, 24-hour room service, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Cosy Deluxe double room
1 Double Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Electric kettle, 24-hour room service, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Solo Traveller
1 Twin Bed
Internet - Free WiFi
Entertainment - Flat-screen TV with digital channels
Food & Drink - Electric kettle, 24-hour room service, free bottled water, and free tea bags/instant coffee
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, laptop workspace, and iron/ironing board (on request)
Comfort - Air conditioning and daily housekeeping
Accessibility - Grab bar near toilet
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Bedsheets provided
- Free tea bags/instant coffee
- Laptop-friendly workspace
-
Indulgent
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The air-conditioned double room provides a flat-screen TV with satellite channels, a coffee machine, a seating area, a wardrobe as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Cozy Double Room
The double rooms benefit from free WiFi, a/c (Air Conditioning), a flat-screen TV, water and tea/coffee making facilities.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Solo Traveler
This single room has free WiFi, a/c (Air Conditioning), bathrobe, a flat-screen TV, water and tea/coffee making facilities.
Max Occupancy: 1 (1 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Deluxe Twin Room
The Superior Twin rooms benefit from free WiFi, a flat-screen TV, and facilities for making tea and coffee.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Deluxe Double Room
Room includes bathrobes, a flat-screen TV, free WiFi and tea/coffee making facilities.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Spacious Double Room
This room features free WiFi, a/c (Air Conditioning), seating area, a flat-screen TV, bathrobe, water and tea/coffee making facilities.
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
-
Feature Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, a coffee machine, a seating area, a wardrobe as well as garden views. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Coffee machine
- Linen
- Clothes rack
- Toilet paper
- Bottle of water
- Chocolate or cookies
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Hypoallergenic pillow
- Smoke alarm
- Key card access
Guest Reviews
- Ebbens (10/5): -
- paul (10/5): - Lovely hotel, excellent rooms and spa and staff generally all very pleasant and welcoming. Grace in particular on the front desk is superb. Friendly and personable and always welcoming. A real asset to the team there. Thank you. Food stops a little early at 9am when it’s in the bar.
- Michael (10/5): Always feel welcomed - Location and staff are always friendly
- Withold (10/5): - The breakfast was super like always. We love staying at The Spa it's the best Hotel in Tunbridge Wells. The staff are great and very friendly. We enjoy the fitness facilities during our stay. We had some room service which was very good. There is nothing negative I can say about the Spa. When we are in the U.K. we always stay at the Spa. We highly recommend it. We would just like to say thank you to you all for our great stay. Nothing.
- Tonia (7/5): Serviced my work trip and nice enough to book again - Clean. Good choice at breakfast. Pleasant staff The property is clean but our room was tired. Cracked sink, cracked tiles etc
- Yvonne (9/5): Home from home - Clean, friendly and helpful staff, great food and fantastic grounds.
- Joshi (8/5): -
- Katie (10/5): - Lovely staff, great room and delicious breakfast
- yuen (10/5): Great get away . - Lovely green area , nice spa , clean . Food was up to standard . Wish swimming pool is heated. And bigger . And all the door gets very noisy when others in & out , you can heard it from my room.
- Claire (4/5): - I came down the stairs and fell on the last stair, which caused me to fracture my leg. Which led to breaking it. I was offered a ice pack but never received one. They insisted making me sign a document while unable to walk properly. That was all they were proactive in. The spa was crowded by outside. Kids jumping in the pool. Food below par. Bad birthday. Food Staff Spa Stairs
- Andrew (10/5): Andrew and Julie stayed yesterday 13th of May - Excellent friendly staff throughout the hotel. Very helpful. Rooms Excellent with superb breakfast
- Michael (10/5): - The staff are very friendly and helpful Nothing
- David Fenn (10/5): Home from Home. - The reception team were very welcoming and thoughtful. Tina in particular was very kind (I was unwell and had breakfast in my room). All good. Easy parking.
- Mark (8/5): Great location and great staff and food! - Great location!! Good value for money! Could do with a update in rooms
- Paul (10/5): I will be back ! - The food was simply amazing, the Service and rooms, including the grounds, was absolutely stunning!
- ELIZABETH (10/5): Lovely stay - Warm welcome. Room upgrade which was great. Friendly staff at breakfast and on reception. Lovely big room. My windows only had full blinds so it would be good to have the option of half and half
- Michelle (9/5): - Clean and warm , lovely room
- Ben (10/5): - No fridge in the room only 1 still water
- Jay K Jay (4/5): Not great... - Nice lady working in breakfast room. Moved rooms as the first one was over a noisy kitchen vent - moved to a room.at the front which had a 5.55am laundry delivery lorry clattering outside v loudly & its also on a busy road.. (Autistic daughter struggles with noise etc which I had explained but was moved from one noisy room to another) but the room was nicely done up, shower worked well. The pool was OK, smaller than in pics and v heavy on the chlorine, also was too full of people, hen night ladies etc so no room to swim & there was a squabble in the changing rooms over space. Generally not a relaxing spa experience at all. I suppose due to Bank Holiday it was busy and a bit disorganised. 20 min walk into town & not the best walk back at night so ubered - it's not close to any shops etc. Fish & chips at £25 is a bit silly so we got deliveroo which was fun but I'd rather have eaten in the hotel if it had a nicer ambience and less extortionate menu. Shame really, it felt like a 1980s spa experience, not 2026.
- CHRISTIAN (8/5): -
- francesco (7/5): - la posizione
- Newman (8/5): - Great hotel Noisy extractor fan in bathroom and pool however still enjoyed room and would come back
- Bob (8/5): - Good sized room. The gym was handy.
- John (8/5): -
- Susana (8/5): -
- Rebecca (8/5): Perfectly fine, decent value - Friendly staff, clean facilities, nice grounds The pool and spa is small and busy. Charging extra for non-filter coffee at breakfast is bizarre. Eggs cooked to order but cold.
- Sarah (10/5): - We asked for water for our room and the restaurant staff went out of their way to get large still and sparkling bottles. Just what we needed and can be quite rare!
- Irina-uk (7/5): Clean room but disappointing noise and room standard - The hotel is in a good location and the room was clean. The bed was comfortable and overall the stay was okay for one night. The hotel also looks nice in the photos and the general atmosphere was pleasant. Our room was next to what seemed to be a housekeeping or storage area, and from around 8:00 a.m. there was a lot of noise from doors banging and equipment being moved, which woke me up and disturbed my rest. I had hoped to sleep and relax, especially as check-out is not until 11:00. There was also no hair dryer in the room, although the hotel information says one is provided in each bedroom. In addition, the room did not feel as nice as the deluxe double rooms shown in the online photos, so it did not fully match our expectations.
- Claire (4/5): Would not return, expensive. Spa is a outsourced gym. Food is below average. Drink was £19 for wine - Gardens, resturant view Food. Trip on last step, strained my ankle and injured arm. Staff kept offering a ice pack. Never got it. Very high charge for spa. Which was overcrowded, kids jumping into the pool. No gowns. Poor massage ( not remedial, just fluffy)
- HolidaySamP (10/5): Great Stay - If you are expecting a 5 star or, even an extremely nice 4 star hotel, your expectations are too high. But really The Spa Hotel isn't expensive and is priced extremely fairly. So considering the price I think it is great value. The afternoon tea really exceeded expectation, and I am for sure an afternoon tea snob. The Spa is solid and the breakfast decent. Service amazing throughout with parking and a short walk into town (through the common which is lovely). We got the cheapest (Cosy) bedroom and it was far from Cosy... very spacious. Decor very safe but an actually strong running great shower, big TV, coffe machine...everything you need in a room. Had an amazing staff so thank you to everyone for a lovely stay. Would recommend.
- Gemma (10/5): Absolutely fabulous -
- Claudia (5/5): Mittelklasse zu hohem Preis - Die Lage ist recht gut und es ist nachts ruhig. Das Zimmer hatte ein großes Bad. Das Personal ist freundlich. Das Hotel hat eine wunderschöne Gartenanlage. Das Frühstücksbuffet war nicht besonders gut, gemessen am Preis-Leistungs-Verhältnis. Warme Speisen trotz inkludiertem Frühstück teilweise mit zusätzlichem Aufpreis. Das Zimmer im obersten Stockwerk lag in der Nähe des Fahrstuhls, die Geräusche waren durch die Wand zu hören. Teilweise auch andere Geräusche irgendwelcher Maschinen. Ausserdem war es sehr warm im Zimmer und das Fenster nur einen Spalt zu öffnen. Die Klimaanlage hat jedoch gut funktioniert. Der Pool ist sehr klein und der Bereich war nicht besonders ansprechend.
- Judith (9/5): Good overall. - All the staff were excellent - friendly and professional. Excellent service in the restaurant at breakfast, which was also very good. Great ambience and beautiful decor. The bedroom was very small and too hot, even though it was only April. We had to use the aircon! Shower thermostat needed attention as temperature kept changing.
- Alex (5/5): -
- Anne (9/5): -
- Matthew (9/5): - The staff were absolutely excellent, the hotel grounds were great to walk around too. The breakfast is definitely worth it. Good value for money. The only minor issue was the shower, which was a bit weak. Not a major issue though.
- vlyn28 (8/5): A lovely return stay - Lovely solo winter stay at The Spa Hotel. I've stayed once before during the Covid years and this stay was better I am pleased to say. Thoroughly recommend the super spacious room 320. Note it's 80% accessible - there are some stairs you'd need to take o access the room. Welcoming and helpful staff. Indoor pool remains good quality as it the steam and sauna. Such lovely grounds and wider woods/nature to explore in the area. I am sure I'll be back again soon.
- JCR81 (6/5): Nice but but dated - Great location, lots of parking, staff were very friendly Felt quite dated in the public areas. Wanted to work from the lounge but tables and sofa set up weren't equipped for that. Also we were not aware that the restaurant would be closed and we're not made aware on arrival. The bar had a very limited menu and was quite busy.
- Charlotte (8/5): -
- lisa (7/5): Great location, reception staff friendly helpful and welcoming - Great location
- Gary (8/5): Relaxing anniversary break. - Swimming pool and spa facilities Having to pay for the spa despite being a hotel resident
- kikih891 (10/5): It was all about me! (Single parent) - Single SEN parent, finally having the perfect opportunity to use a wonderful 50th birthday gift after a hell of a year. The reception staff made me feel calm and welcome and truly easied the process (as was slightly over the validation time .... As I said hell of a year!!) . Booked in and off to lunch and it continued...so looked after... On my own...... Felt like a queen!! The spa staff absolutely amazing..my treatment 💯.. What an amazing package! I'm now struggling to motivate myself to leave my lovely room and head out for the other birthday celebrations!! Highly recommend for any occasion but especially if you are a single parent and want to disconnect for 24 hours!!
- Barry (5/5): There are a lot better hotels for a lot less - Not a great deal Very old and warn I have stayed in a lot nicer places for a lot less supposed to have a garden view it was the view of the carpark
- Jayne (10/5): - Friendly staff, great breakfast, comfy bed and crisp sheets and the best back massage I have ever had in the Spa
- Jay (10/5): -
- AM (5/5): このエリアならばいい方なのかも。。。 - 朝食がよかった エレベーターが小さくて１つしかないので、荷物の移動が本当に大変。エレベーターの後階段もあり、結局荷物を全部階段で自分で運ばないといけない。部屋が古い、重々しくて部屋が怖い
- Aoife (8/5): -
- Che (10/5): Always made to feel welcomed by the staff . - Stunning facilities and property
- Daniel (8/5): -
- Dr.Sylvia (8/5): Komme wieder - Bett und Kopfkissen für mich etwas zu hart, Kaffee und Tee auf Zimmer sehr gut,Lage und Ausblick sehr schön
- Inger (7/5): it was a convenient location and pleasant stay - room was good - good beds. Breakfast was fine although not much in the way of fruit. Pool and sauna fine. Had a very inedible burger in the bar but staff removed the cost but only after complaining. It was obvious the first burger was inedible and then had to wait a good 20 minutes or more for a replacement which was not cooked properly - it was probably unfrozen quickly
- Adam (10/5): Amazing Stay - Free room upgrade for our wedding night! Into a indulgence suite!! Lovely friendly staff, very clean room with elegant decor, very delicious breakfast, spa was nice. Pool was a bit cold.
- Karen (10/5): - Amazing place our waitress for lunch and breakfast was amazing too
- Blackwell (3/5): Not impressed. - We wanted something to eat Saturday evening, so went to the bar. Not good, a long story in the end no food after waiting for over an hour. There was a wedding on, I feel the did not have enough staff to cope. Not the staff's fault. Would not go again, certainly not at the weekend.
- Mark (10/5): -
- Carr (7/5): - The location an the propotions Could not get the towel rail in the bathroom to generate any heat. This meant the bathroom was chilly. Not ideal. I rang down. The hotel staff said they would deal with it while we were at dinner but when we returned to our room it was still not working. A minor irritant. One of the two bedside reading lamps didn't work. Again the staff said they had sorted it out when we were at dinner, but they hadn't. Another minor irritant. More seriously there was a big wedding party that evening which led to the service in the dining room being extremely slow. The one waiter was excellent. The issue was getting the food up from the kitchen so he could bring it to our table.
- Andrew (8/5): Clean and well kept - Lovely spacious clean room and comfortable bed. Buffet breakfast not self serve, spoon full of beans off the lady serving.
- Michaela (3/5): -
- Gavin (4/5): - Bedding and Spa facilities. No heating on in the room and the air conditioning unit wouldn't blow warm air above 10 degrees. The shower screen did not work and we had a large pool of water on the floor next to the toilet.
- David (9/5): -
- Krish (9/5): An extremely comfortable stay which will set you up for work the next day perfectly. - From the moment you enter the property the greeting is fantastic and the staff are very welcoming. The room itself is extremely well presented with an exceptional level of cleanliness. Bed is comfortable and the room is a very good size. Bathroom is very large with a level of water pressure i have never experienced!! Filled a bath in about 2 minutes!!! Breakfast was very good too. Shame you get a lot more!! I didn't experience the spa, but with the level of people coming in from outside the hotel to the spa it must be very good. There is very little not to like. The only thing I would say is the room could be a little more updated with some cracked floor tiles being replaced but that is it.
- Matthew (9/5): -
- Wendy (9/5): - The area and parking was easy Nothing
- Snork09 (10/5): Sparkling Spa hotel with delightful staff - What a great place to stay in Royal Tunbridge Wells. Free parking! Huge grounds and a fantastic Spa. I had a swim twice a day and the treatment list looks fab The real stars were the staff from Danni and the other receptionists who were super helpful to the adorable guy serving breakfast Breakfast is served in the main restaurant overlooking the beautiful grounds the room is light and beautifully furnished with comfortable chairs. The chandeliers are a real feature in the Spa hotel gleaming and sparkling The breakfast had a really wide choice as well as a buffet that was constantly refreshed and delicious. A 15 minute walk down the hill to The Pantiles. ( taxi back if you do a lot of shopping!) Ask for a room facing over the gardens if possible.
- Kate (7/5): -
- Francesca (4/5): Disappointing due to noise and cleanliness - Spa and gym facilities were good. Staff on reception were helpful. Good parking Room was not the cleanest and very loud. Every time someone walked up and down the hall you could hear it, doors opening and closing waking me up multiple times during the night. Overall the room was too loud for a good night sleep.
- Berenice (9/5): Lovely building and surrounding grounds, very helpful and polite staff - Character, lovely grounds, polite and helpful staff Could do with an earlier check in
- gemmarU5406IK (6/5): Good stay but shame about the lack of ownership - I stayed for a night in the hotel as I was participating in a wellbeing event. The hotel itself was very impressive with beautiful decor and the room was very comfortable. However, unfortunately I am still upset by the experience I had following my stay. I left an expensive item in my room which the hotel staff kindly agreed to post back to me. I subsequently paid the £5.15 postage they requested but despite being a couple of months now the item hasn’t arrived. They claim they cannot provide me with any proof of postage or tracking information so I cannot make a claim to Royal Mail. Now I have lost not only the item but paid for the inconvenience.
- thankyoudavid91 (6/5): Nice rooms, very average breakfast - Dinner service and the food was good and I would give this 4 stars but the breakfast was a bit of a shambles. Twice our coffee was forgotten to be put on the table after asking, it took more than 10mins each time. We asked for poached eggs and they came out boiled and the quality of the buffet full English was extremely poor. Soggy rubbery black pudding, couldn't eat it. The spa was ok, nice enough however no footwear was provided for the spa so it felt dirty to walk around and the electronic lock in my locker wouldnt open causing it to take two members of staff to get it open, they were very calm and kind getting it open. Room was very clean and comfortable and the grounds were well maintained and nice.
- Lizzie (8/5): - Staff were very friendly. Loved being able to have breakfast in bed. Lovely location and beautiful views. Easy walk into town. Nice having a pool, sauna and steam room. Pool was a bit cold and spa had an odd layout with the sauna and steam room being far from the pool. Bathroom had some mold on the grout.
- Julija (7/5): Overall it was okay, but I there was a few small issues. - It was a very pleasant stay. The hotel is set in a lovely town, with beautiful exterior architecture and well maintained gardens that make a strong first impression. The restaurant was also a highlight, with very good quality food that I thoroughly enjoyed. On arrival, when I asked about booking additional spa access, I was told they would probably be very busy the next day. I asked if this could be checked, but I did not receive any follow up or confirmation. The included spa facilities themselves were mixed. The steam room and sauna were very good. But on my second day, the pool was out of order for maintenance, and when I asked about timings, I was told “I do not know”. The restaurant experience I was told they were too busy to accommodate me at 6pm, but after mentioning I was a hotel guest, a table was found. The restaurant then remained empty for the following hour and a half , which made the initial refusal confusing. But I have to say apart of that the service and food was lovely at the restaurant. In the room the radiator produced a constant water noise even after I turn it off and smart TV was failing to connect to wifi and had only live TV
- Janie (8/5): -
- Godden (8/5): -
- Rich (9/5): -
- rebeccasN859MU (10/5): Fabulous Spa Break - Lovely spa break weekend. Enjoyed every minute. Loved the wellness suite area. Very clean and well kept. Some people were being very loud in there, which was a shame but we blocked them out! Amazing evening meal. Credit to the chef, it was delicious! Loved the Beef Ravioli starter, very tasty!
- Heather (10/5): Perfect - Lovely welcome at reception.spacious room.spa facilities great.very good breakfast . Excellent service from all the staff .thank you
- Luke (10/5): -
- Karen (7/5): -
- Lynnette (10/5): Lovely hotel - The Spa Hotel is spotless. We enjoyed the sauna, steamroom, and pool and had a very nice breakfast with lots of choice. The grounds are quite extensive , with extending countryside beyond, yet it is a few minutes in a car into town. We thoroughly enjoyed our stay and would recommend it.
- NIgel (8/5): -
- Julia (7/5): Nice hotel but very small room - Hotel was nice but room was a little on the small side TV was far to small for the room
- Andy (10/5): -
- Darren (10/5): The staff were immense. Nothing was too much trouble. - Its character. Nothing
- Nigel (9/5): Our stay was very relaxing and enhanced by the standard of the Spa Hotel - The Spa hotel grounds are very good as is the car parking. Room are very good and the restaurant is execellent. The bar appears to be an after thought and not relaxing. It would be better if they had a more atmospheric lounge bar.
- Debbie (10/5): Three wonderful days at this hotel. Excellent facilities spotlessly clean very helpful friendly staff. Lovely spa A - Fabulous hotel. A 10 minute walk into the town. Lovely and clean. Excellent facilities. Lovely breakfasts. Very kind and helpful staff That I couldn’t stay longer !!!
- Laura (10/5): We will be back! - Staff so friendly, room immaculate and breakfast yummy Spa jasmine byt not many loungers Spa could have had more loungers
- Anne (9/5): -
- Liam (10/5): 10/10 will be back - Everything, spa was amazing, room was amazing and the breakfast was even better.
- Maxine (8/5): Relaxing - FRIENDLY STAFF AND BEAUTIFUL SPACIOUS ROOMS Would have liked a much larger pool and more loungers around the pool - especially as it was a spa hotel.
- Liz (10/5): - Excellent staff who helped make our stay extra special. Loved the use of the pool, sauna and steam room. I bought breakfast was a bit pricey but other than that, loved it
- E2873QEamandad (10/5): Lovely, friendly staff, who made us so welcome from the moment we arrived! - Lovely, friendly staff, who made us so welcome from the moment we arrived. The staff were great on the Gluten free food that was available. The hotel is one of the best we have stayed at in this area.
- Sally (7/5): Beautiful hotel, modern rooms, noisy if placed in the wrong room. - The employees were lovely, very welcoming, food was delicious (we had the Sunday roast) and the breakfasts were good too, rooms were modern and comfy. Bath filled up extra quick. Drinks are expensive but probably right for the area, my room was next to the lift which woke me at 4.17am. Don't turn on the radiator, otherwise it sounds like the bath is running in your room at 5.30am. For ladies, room lighting is perfect for relaxing but not great for make up, take a light up mirror. Shampoo available, take your own conditioner as none available.
- Fiona (9/5): I wouldn’t normally leave a review but felt I needed to. The girl on reception was great and helped us solve a problem w -
- Danielle (9/5): Nice good value hotel for a mini break - Nice room. Lovely staff. Clean Wasn’t sure why we couldn’t use all spa / what we got if we upgraded for £50 - was a big unclear.
- Zoey (10/5): -
- Jason (7/5): -
- amanda (10/5): -
- Ian (9/5): -
- Alastair (1/5): - Bad attitude. Nothing good
- Annabel (10/5): - Excellent facilities and a really nice room.
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