Holiday Inn Express & Suites - West Edmonton-Mall Area by IHG
Location: 18520 100 Ave NW, Edmonton, ca
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Holiday Inn Express & Suites - West Edmonton-Mall Area offers underground heated parking, a hot tub, and a fitness centre for guests to unwind and relax during their stay.
Modern Rooms
Each room at this hotel is equipped with air conditioning, a flat-screen TV, and a coffee machine. Guests can enjoy the comfort of free toiletries and a hairdryer in the private bathrooms.
Convenient Location
Situated just 2.1 km from the famous West Edmonton Mall, and with attractions like Fort Edmonton Park and Valley Zoo nearby, our property provides easy access to the best of Edmonton.
Book your stay at Holiday Inn Express & Suites - West Edmonton-Mall Area for a memorable and comfortable experience.
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Offsite parking discounted rates available
- Electric bicycle charging station
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Hot tub/Jacuzzi
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Heated pool
- Outdoor furniture
- Fruits
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key access
- CCTV outside property
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Security alarm
- Key card access
- ATM/banking
- Shopping on site
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Self parking (surcharge)
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Games
- Housekeeping on request
- Private picnics
- Reception hall
- Secured parking
- Garage
- Swimming nearby
- Electric bicycle charging station
Rooms Available
-
Standard Room, 1 King Bed (Walk-In Shower)
1 King Bed
291 sq feet
Internet - Free WiFi
Entertainment - 48-inch TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower (jetted bathtub available in some rooms)
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Free newspaper
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, 1 King Bed (Walk-In Shower)
1 King Bed
360 sq feet
Internet - Free WiFi
Entertainment - 48-inch TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Sofa bed
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Room
The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The double room provides a coffee machine, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with cable channels.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
-
Standard Queen Room with Two Queen Beds
The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower. The double room offers a tea and coffee maker, a wardrobe, a safe deposit box, a carpeted floor and a flat-screen TV with cable channels. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
-
Suite - Disability Access Roll in Shower/Non-Smoking
Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. This wheelchair accessible suite has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 3 beds.
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Shower chair
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
-
Standard Room, 2 Queen Beds
2 Queen Beds
301 sq feet
Internet - Free WiFi
Entertainment - 48-inch TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Safe, free newspaper, and iron/ironing board; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- MP3 docking station
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, Multiple Beds, Accessible (Communications, Roll-In Shower)
2 Queen Beds and 1 Double Sofa Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 48-inch TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Roll-in shower
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Sofa bed
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- MP3 docking station
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Suite, Multiple Beds
2 Queen Beds and 1 Double Sofa Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 48-inch TV, cable channels, and MP3 dock
Food & Drink - Refrigerator, microwave, and coffee/tea maker
Sleep - A pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Free local calls, double sofa bed, and safe; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Heating
- Wardrobe or closet
- Sofa bed
- Free newspaper
- Daily housekeeping
- Free Local calls
- Blackout drapes/curtains
- Free WiFi
- Pillow menu
- MP3 docking station
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
King Suite
Featuring free toiletries, this suite includes a private bathroom with a walk-in shower and a hairdryer. The suite has carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a tea and coffee maker. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
-
Specialty Room
The spacious double room features air conditioning, soundproof walls, as well as a private bathroom boasting a bath and a shower.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
-
Superior King Room
The spacious double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a walk-in shower and a hairdryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
-
Suite with Two Beds - Non-Smoking
Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The suite features carpeted floors, a seating area with a flat-screen TV with cable channels, air conditioning, soundproof walls, as well as a coffee machine. The unit offers 3 beds.
Max Occupancy: 6 (6 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Additional toilet
- Sofa
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
-
King Suite with Jetted Tub
The spa bath is the standout feature of this suite. Featuring free toiletries and bathrobes, this suite includes a private bathroom with a walk-in shower, a hairdryer and slippers. The suite features air conditioning, soundproof walls, a coffee machine, a wardrobe and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Adapted bath
- Heated pool
- Pool towels
- Shallow end
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Adapter
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
Guest Reviews
- Lanesha (7/5): It was good. Minus the hot tub being closed Sunday - The location, breakfast, pool/hot tub, gym. My kids and I look for pools/hot tubs and the gym when we book places We did not like that the hot tub was closed Sunday. If we knew that before we booked we would’ve booked elsewhere
- Vishneel (10/5): -
- Paul (10/5): -
- Jennifer (7/5): -
- Andrienko (10/5): -
- chrystal (10/5): Great stay as always, will definitely be back - Love the underground parking Price point is a little high
- Benson (3/5): -
- Jackie (9/5): -
- Kristy (10/5): -
- Andrew (3/5): It was fine. Room was clean - Location was great and hotel was very clean!! The staff were rude and were unhelpful or even looked up to acknowledge you were there. For what I paid I could expect even a hello
- Holmes (10/5): -
- Adham1984 (10/5): - everything
- Shannon (7/5): -
- Tariq (8/5): -
- Thakkar (1/5): - Staff was very rude and they are not cleaning rrom ,
- Ginter (9/5): - Hotel was in a good location, I liked that breakfast was included. Room was nice. Parking is tight, and not alot of room for all the hotels in one area.
- Olufunke (10/5): Good but okay for small family. - Great There is no option for an in- suite kitchen and separate bedroom. We will not book the hotel for our next trip. My family is growing and we prefer to stay in together. In my next trip, we will book a hotel that offers such facility. Executive Residency by Best Western provided such option but they are not in Edmonton.
- Akinwumi (7/5): -
- Kam (8/5): -
- Katelyn (7/5): -
- Shayla (9/5): -
- Tannis (8/5): -
- Bonnie (10/5): -
- Yeuk Lin (7/5): - Location is excellent, the breakfast is good and the staffs are friendly The room we booked are spacious and nice. We booked a disability access room as we have one person needs to use walker and wheelchair. The shower hose near the shower head is leaked so it is inconvenience to help to shower the disability person. The repair guy come and said we may need to change room. Later we received a call saying that they will repair or change the shower head and hose after we left and we no need to change the room. Moreover, there is not enough rack for holding towels in the bathroom. All towels were putting on the shower stool which we needed to use... we hope this situation can be improved.....
- Derek (8/5): - Pool was out of order. Game room has only pay to play games.
- Hermie (10/5): Very good - The breakfast was good and the location is very accessible.The staff are friendly and approachable, room are clean.
- Roulston (3/5): Not worth the cost - Nice rooms lots of plug ins. But not worth 200.00 a night. Good location. Barely any Parking for large pickups.no vending machines, hardly any products in there store. Staff un helpful. Kleenex box empty for 2 days. Card in room asking to tip cleaning staff.
- Erika (10/5): -
- sravan (9/5): -
- Dona (8/5): Pleasant experience - Breakfast was good. Staff were friendly. Nothing
- Antonio (10/5): Great place to stay when in town for interviews, underground parking a saver in the cold - Underground heated parking Early check in fee
- Wei (10/5): -
- T8493SAjohnj (10/5): Splendidly Pleasant! Cheers. - Honestly! I've stayed at many hotels before and I can say it was enjoyable and interesting. I don't recall having that much fun in a hotel dwelling scenario especially for a long term stay. Everyone just seems to be pleasant, welcoming and all that jazz. I hardly give reviews but might I say this one is a must ( 7 out of 5 stars). Cheers!
- Susan G. (7/5): -
- Pamela (9/5): -
- embinks (10/5): Never disappointed!! - I love staying here! I always feel welcomed by the friendly staff. The rooms are extremely clean and set up for one person or for families with the bigger fridge and supply of cups, dishes and utensils. The hotel is easy to get to and close to West Edmonton Mall if that’s where you’re going and the prices are great. Being connected to the Holiday Inn Express gives you the best of two hotels for the price of one. I always book ahead as it fills up quickly. I definitely recommend staying here!!
- Destiny (1/5): -
- Mike (10/5): -
- osvaldomensagens (10/5): It's worth it - Very well-located hotel, close to West Edmonton Mall. The room I stayed in was quiet and comfortable, with a modern bathroom and good toiletries. The breakfast was good and the staff was very helpful and friendly. When I return to Edmonton, I plan to stay there again.
- Esmond (4/5): -
- Deborah (8/5): Great location ; very clean - Great location, good upgrade, very clean One lamp by the sofa bed didn't work
- Lonnie (3/5): Won’t becoming back. - The location. Loud, dirty, and not well unkept.
- Krahn (8/5): -
- Lynn (9/5): -
- Tyler (10/5): -
- Canny (7/5): - 乾淨的酒店 指示Galaxy 優惠不清楚
- Aletha (10/5): Beautiful,clean, friendly staff - Property was beautiful and up to date Clean, modern, art work
- Mohamed (10/5): It was a pleasant stay! - Varied great breakfast N/A
- Michael (10/5): - very clean and great breakfast,
- Vicki Or Verne (10/5): - The lady at the front desk was excellent! It was all very clean and comfortable
- Alphonso (10/5): -
- ADEKUNLE (9/5): Value for money indeed - Clean and better customers service Nothing at the moment
- Aisha (8/5): -
- Shari (9/5): -
- Earl (7/5): - Breakfast was great.
- JESRELL (9/5): very satisfied - property
- Donald (8/5): Pleasant visit on our holiday - Breakfast was great a good start to the day Sometimes crowded
- Frank (6/5): -
- Linda (6/5): one room had a broken spout in the tub and it came off of the wall. another room the bathroom sink w - lots of variety. tasted good. for breakfast crowded. not enough space for people to get to what they wanted without pushing someone else out of the way.
- Bonney (8/5): -
- Drake (10/5): -
- Daniel (1/5): -
- Bill (8/5): The stay was good just not enough parking. -
- Patrick (8/5): - The breakfast was cold Warm food
- Susan (10/5): Will most definitely stay again - Very clean and friendly staff
- Katley (10/5): - Clean property, friendly staff
- Deanna (9/5): -
- 259peterq (10/5): Heads up - Great place to stay...very professional. Always neat and tidy...and all the amenities that are needed...when I come to the city I always try stay here.
- Mcleod (7/5): -
- Z2831AGarthurl (10/5): Very good except the coffee - Everything in hotel was great EXCEPT THE COFFEE! Coffee with the breakfast js terrible. Beds are good. All else very good.
- Shaelyn (6/5): -
- Esther (9/5): -
- rainegail (10/5): Time away in the City - Excellent staff! Very quiet place to stay Breakfast included which is a bonus. Prompt response to guest's questions. Definitely must stay!
- Nesha (7/5): Overall good stay. Clean and friendly staff. I would stay here again! - The room was clean and the location was good with many stores around if you need anything. Tv. It’s nice when hotels have streaming options. This tv just has channels we don’t really watch.
- 873riverm (10/5): Great Stay - Wonderful time, clean rooms, bed was very comfortable, spacious, shower had good pressure, underground parking garage kept our vehicle warm overnight.
- Twyla (8/5): - Close to malls, and many other things
- randy (1/5): -
- Mary Ann Janette (5/5): - Location wise Front desk during night time, recreational area, poolside full pack all the time
- lori (10/5): -
- Richard (9/5): -
- tonyaY1099UA (10/5): Great place to stay - It was good to spend a good week at the hotel. Feels like being at home . Friendly staff. Daily cleanups was great. Thank you and have a good holiday
- Vikranjot (8/5): -
- MohBika (10/5): -
- Ivee (10/5): Great stay, location, facilities and the staff are very friendly. - This is where we always stay whenever we go to Edmonton. The property is clean and safe as you need your room key to access the elevator. They have a heated basement parking which is great during winter travel. They also have a gym and pool fo their guests to enjoy. And also breakfast is included when you stay there which is always nice! They have a variety of options compared to other hotels that you have to pay extra for breakfast. Great location and close to West Edmonton Mall. Nothing really!
- Ivan (10/5): -
- Taegsoo (7/5): -
- Frank (8/5): -
- Elaine (8/5): Wonderful weekend away. The rooms were very clean, and the beds were comfortable. - The big jacuzzi tub, the breakfast, underground parking and the staff were very nice and helpful.
- JOHANNA (7/5): Clean and comfortable hotel, but the Booking and invoicing process was complicated - The hotel itself is clean, comfortable, and very well located, which made my stay physically pleasant. However, the booking and billing process was extremely frustrating. I booked the room one month in advance through Booking and selected the option to pay at the hotel, with only the first night to be charged one week before arrival. Instead, the full amount was charged immediately. I contacted the hotel through Booking to request a refund, but received no reply for 48 hours, so I had to contact the hotel directly. They eventually refunded part of the amount but kept the first night, even though that was not what I had agreed to on the Booking site. They only responded to my message through the app three weeks later. When I checked out, I was told that Booking would issue my invoice and that I needed to contact them. I contacted Booking, and they told me that they had sent the invoice request to the hotel, so I had to contact the hotel directly and only received my invoice after a long phone call. If you need a clear invoice for work or business travel, I do not recommend this hotel due to the complicated and time-consuming billing process.
- Sarah (9/5): -
- Stanislav (5/5): Ok - Ok Ok
- Ivy (8/5): - the staff are friendly and the hotel is clean It was difficult to look for parking
- Alice (10/5): It was perfect. The staff were very helpful. - This hotel was exactly what I expected- convenient, clean, comfortable and close to WEM Nothing
- Mai (3/5): -
- Jackie (10/5): -
- Florence (7/5): -
- Shelley (10/5): -
- deegR4233TV (10/5): Ideal Hotel - Clean hotel, quiet, nice beds, good breakfast, fitness centre well equipped. Free underground parking was a nice bonus.
- Mandy (8/5): -
- Matthew (10/5): -
Photos
