Midtown Shangri-La, Hangzhou
Location: 6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006, Hangzhou, CN
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Spa and Recreation Facilities
Indulge in massages, body treatments, and facials at our full-service spa, or unwind in the health club, indoor pool, and spa tub.
Culinary Delights and Dining Options
Savor Chinese cuisine at Chengzhong Bistro Chinese or opt for 24-hour room service. Enjoy drinks at the bars/lounges or grab snacks at the cafe.
Convenience and Comfort
With complimentary Wi-Fi, concierge services, and a business center, we cater to all your needs. Our 414 air-conditioned rooms ensure a relaxing stay.
Immerse yourself in the heart of Hangzhou at Midtown Shangri-La and book your luxurious retreat today.
Important Information
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: This property offers transfers from the train station (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Express check-out
- Health club
- Free WiFi
- Swimming pool
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Gift shops or newsstand
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Full-service spa
- Meeting rooms
- Smoke-free property
- Wedding services
- Express check-in
- Tours/ticket assistance
- Wheelchair accessible parking
- Free self parking
- Train station pickup (surcharge)
- Train station drop-off (surcharge)
- Banquet hall
- Wheelchair-accessible van parking
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Horizon Club King Room
1 King Bed
463-sq-foot room with city views
Executive Level - Executive Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 2 hours of meeting room use (subject to availability)
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Executive level room
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Premier King Room
1 King Bed
463-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Premier Lakeview King Room
1 King Bed
463-sq-foot room with lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Executive Suite King Room
1 King Bed
926-sq-foot room with city views
Executive Level - Executive Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 2 hours of meeting room use (subject to availability)
Layout - Bedroom and living room
Internet - Free WiFi and wired internet access
Entertainment - LCD television, satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Separate bedroom
- Executive level room
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Executive Lakeview Suite King Room
1 King Bed
926-sq-foot room with lake views
Executive Level - Executive Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 2 hours of meeting room use (subject to availability)
Layout - Bedroom and living room
Internet - Free WiFi and wired internet access
Entertainment - LCD television, satellite channels, and DVD player
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Separate bedroom
- Executive level room
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Deluxe Twin Room
2 Twin Beds
463-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Roll-in shower
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Bathroom grab bars
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Portable bathtub seat
- Accessible bathtub
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
-
Family Room
1 King Bed
Overlooking the city
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Premier Twin Room
2 Twin Beds
463-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Deluxe King Room
1 King Bed
463-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Roll-in shower
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Bathroom grab bars
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
- Portable bathtub seat
- Accessible bathtub
- Doorbell/telephone notification
- Lever door handles
- Wheelchair-width doorways
-
Suite (Shangri-La)
1 King Bed
2314-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Horizon Club Twin Room
2 Twin Beds
463-sq-foot room with city views
Executive Level - Executive Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 2 hours of meeting room use (subject to availability)
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Executive level room
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Horizon Lakeview King Room
1 King Bed
463-sq-foot room with lake views
Executive Level - Executive Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 2 hours of meeting room use (subject to availability)
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Executive level room
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Deluxe Twin Room
2 Twin Beds
463-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Deluxe King Room
1 King Bed
463-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway/extra beds available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Premier Lakeview Twin Room
2 Twin Beds
463-sq-foot room with lake views
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Horizon Premier King Room
1 King Bed
840-sq-foot room with city views
Executive Level - Executive Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and 2 hours of meeting room use (subject to availability)
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Executive level room
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
-
Suite (Specialty)
1 King Bed
1389-sq-foot room with city views
Layout - Bedroom
Internet - Free WiFi and wired internet access
Entertainment - LCD television with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Hypo-allergenic bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- High-speed internet access
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillow menu
- Bedsheets provided
- Local maps
- Guidebooks or recommendations
- Restaurant dining guide
Guest Reviews
- Hon Peng (8/5): - Convienient and clean
- Zachary (10/5): - Good stay.
- ang (10/5): - Nearby to night market and shopping mall. Great location.
- Kumar (10/5): - Good size room and great service
- Mari (10/5): - I like this hotel.
- Hui Fang (10/5): - 非常好的酒店 位置极佳 非常推荐
- Yingshi (10/5): - Mike 张 is excellent!
- Teo (10/5): - Best hotel
- Man Choi (2/5): - The hotel wasn’t bad. But our experience was terrible. It was because one day morning when we went out of our room (no. 1034) we found a group of monks was having religious ceremony in a room next to the main corridor and we quickly realized someone was dead in that room before. That was so awful and made our trip much less enjoyable.
- Wenxun (10/5): - 很喜欢
- Wenxun (10/5): - Great!
- catriona (10/5): Central hotel - The hotel is centrally located with great access to restaurants and only a 10-15 min walk from west lake. It was clean and comfortable. Breakfast was lovely with plenty western options. It is attached to the merry shopping centre which is really handy also and a good landmark making the hotel easy to find.
- Truc (10/5): - Good choice
- anil (8/5): - Their credit card machine wont work for some reason, although i just prepaid the room a few hours before. Room was good. Did not try the Breakfast as i left early for the train station.
- WEI LIN (8/5): - I will be back !
- Verified traveler (8/5): 나쁘진 않으나 청소상태가 별로였어요 - 위치는 좋았으나 청소상태가 별로였음. 욕조 이용하려고 봤는데 사진과 같은 상태였고 새벽에 히터가 자동으로 찬바람으로 변해서 추웠어요. 조식은 훌륭했어요
- Francis (10/5): - Great location. Surrounded with shopping, restaurants and day/night life activities. Facilities were awesome too.
- Chunfeng (10/5): - No1
- Frederik (8/5): Great and beautiful hotel with super staff service - Great and beautiful hotel with super staff service, very comfortable bed and a nice bathroom. Hotel is located very close to the lake and a lot of different restaurants. Delicious breakfast buffet with great selection of western food and Chinese food.
- Baisong (10/5): - great location and facility for business travel.
- Michael (10/5): Excellent - Excellent and modern
- Geaik Theng (10/5): Amazing hotel. - The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.
- Hanbing (10/5): - Slightly dated but very clean and well maintained still. Absolutely great location, steps away from famous night market and walking distance to West Lake. Staff are nice and helpful.
- CHOONG HIOK (8/5): - Staff are friendly and helpful
- HO CHEONG ERIC (10/5): - Nice and friendly staff, very comfortable environment
- Jian (10/5): - This hotel is clean with great breakfast.
- Varsha (8/5): - After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.
- Yin (10/5): - 服務非常好
- Jiewei (10/5): - Convenient location and easy to walk around.
- Wiltven (10/5): - Friendly service received from Jane Zhang
- FENG (2/5): - We paid extra for a Lake View to only see the back of a buildings parking lot—there is no lake view. On top of that, hotel does not feel like a 5 star hotel and the hotel receptionist staff is not professional.
- Mo (8/5): - All is great. The only thing is the check-in process is very slow with a long line of customers waiting. The receptionists seem to be unskilled with their computers.
- ZHOU (10/5): - Stay well, comfortable, safe
- Jianyu (10/5): - Great location, friendly staffs at horizon club
- Man Ki Juliana (8/5): - Good location and good service.
- john (10/5): Great place to stay. - Liked all of it, very nice place.
- Verified traveler (10/5): - 絕佳地點(近西湖), 周遭環境寧靜優雅而舒適, 服務人員真誠且愉悅的態度令人輕鬆.
- Enid (8/5): - The hotel is excellent. Location is desirable. The staff is very friendly and helpful.
- YE LUEN (6/5): - 洗澡間下水嚴重堵塞，一家五星級酒店怎麼會有這麼糟糕的問題？
- RODRIGO (8/5): Nice property at a good value - The hotel is a business stay with all the required installations in a nice enivroment. The lobby seems to be always crowded and this makes the service in this area lacking personality. The rooms are very nice, however a bit small for this category of hotel. It is very well located for tourism purposes close to major shopping areas and the western lake.
- Verified traveler (10/5): - The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly
- Shimizu (10/5): 大変居心地の良いホテル - 開業直後以来の理容でしたが、ハードウェアのコンディションもよく、部屋から眺める西湖の景色も最高でした。 クラブラウンジでの食事もおいしく、大変満足な滞在でした。
- Verified traveler (10/5): - 設備も整った環境でお部屋も清潔。スタッフもとても親切で大変満足しました。
- Wai Kuen Bonnie (10/5): Excellent service and location - The location is excellent and easy access to the city center and the lake as well. The service is great as the staffs are very helpfuland friendly. We upgraded to the Horizon club and the food n drink are excellent. The people are friendly and I would like to praise Strong Zhuang who has been very helpful during our stayed.
- Ruolin (10/5): Tasty breakfast and nice club lounge access - The club lounge on the top floor is good for happy hour and casual chat. Breakfast is tasty and great!
- Woon Kiat (8/5): - An enjoyable stay in Hangzhou. Location is good. Hotel is next to the famous scenic West Lake. With shopping & life style Mall, Kerry Center by the side, it's so convenient. Metro is also located below Kerry Center making accessibility so easy. Con : Hotel need to improve on the quality of it's break fast spread. Room carpet may need to be replaced due to wear & tear.
- Verified traveler (6/5): Customer service needs major improvement - When we arrived at the hotel around 3pm, we were informed that the rooms were not available. However, the check in time was at 2 PM. They informed us that we needed to wait another two hours possibly, which would’ve made our check in time at 5 PM. That was the first stumbling block, coupling on top of that the receptionist at the front desk was not very helpful or professional in apologizing or suggesting a room upgrade at a discount price. It almost seems as if it was our fault for arriving at the hotel and booking them, and not as a proper guest of the hotel. For a five-star facility, I was expecting great customer service and professionalism. Unfortunately some of these for fell short, I do not know if this is the result of Hangzhou culture, or the greater demographic of China, I was expecting the service to not be subpar, but of very high standards. Perhaps, it is because I am bilingual in Chinese and English, that they treated me as if I was from China, which I’m not as I showed them my passport abroad. In any case, as a frequent traveler, and as a gold member of hotels.com, this stay was not to my understanding of our five-star hotel should be run. The room also had a stale and smoking smell, even though we requested a non-smoking room. The stay was barely satisfactory.
- MAY (2/5): - 差: 餐廳食物沒水準, 湯不熱, 食物沒味道, 房間有污垢, 景色並不美, 樓層與價錢不相符 好: 員工有禮
- Verified traveler (8/5): - I stayed in this hotel back in Oct last year, but this time it’s noisy with many children running around, and the hall way smells very damp with dehumidifiers maybe because of its raining season.... but the location is great with access to a shopping mall and to the subway, and the restaurants are excellent, too.
- Roger (8/5): - 床很舒服，地點不錯，禮賓服務人員服務很好
- Dave (8/5): Good location & extremely comfortable hotel - Excellent experience. Ideal location for visit to West Lake, short walk to main attractions & plenty of nearby restaurants. Hotel was excellent, comfortable & big enough to stretch out. Lovely shower/bath & excellent room service. Consierge service excellent - only slight downside was self service breakfast was a bit chaotic in sense was very busy & was constantly trying to avoid bumping into people. However, food options good.
- Verified traveler (10/5): - quiet, just in the edge of Xixi westland, nice hotel and good staffs
- Verified traveler (10/5): - I liked everything , staff was very nice and helpful
- Verified traveler (10/5): - This is so far one of the best hotels that I have stayed in China with excellent service.
- Verified traveler (10/5): - Excellent staff at the Horizon lounge, attention to detail.
- Verified traveler (10/5): Nice and clean - This hotel has a very good location. It connects with a big mall with many restaurants.
- Verified traveler (10/5): - Very good location , staffs are nice, lobby and restaurant are beautiful. Breakfast not excellent
- Yingjie Ella (8/5): Very good location - Very good location. Clean room and comfortable bed.
- Xu (8/5): - I took my mom to stay in this hotel and she had a nice experience.
- Jensen (8/5): - Hotel is generally ok but we were disappointed by the view compared to what was described “Lake view” and I have to pay more for that!
- Cindy Hui Che (8/5): Great location! - The amenities and facilities in the room are not the top notch modern, however they are. sry practical. I really appreciate the extra railings in the bathroom for hanging towels and clothes. Room was clean and view was great too. I could see part of the West Lake. Location is superb. It’s a pity that we only discovered the night market on our 2nd last night. Overall stay was great although service can be better.
- E (10/5): - Nice hotel. Located near west lake walking distance, and a mall just next to it. Breakfast was above average. Thank you for arrangement. Will come back again!
- ERICK (10/5): - Nice food, close to Kerry centre where you can find everything you need.
- Andrew (10/5): Happy to return as great hotel - Great hotel with good bar and great UK band. Food excellent and all staff speak good English.
- Mohamed (8/5): Nice and cozy place - Nice hotel but English skills of staff was lacking making it hard to communicate.
- Guo (6/5): Old and dated corridor to rooms with strong odor - Check-in staff service excellent . Room amenities lacking, no vanity pack , only one bath towel for a double occupants room . Corridor walkway to rooms have odor smell . Aircon in room noisy ! Not Shangri-La-la standard !
- Brandon (6/5): - Rooms are great and beds are super comfortable. In room dining and “The Midtown” main restaurant are super disappointing for a Shangri-La hotel. Had two room service meals refunded because of cold food and the buffet downstairs was mediocre at best.
- Daniel (8/5): Great hotel for business - Overall good hotel and I'll stay there again for business. Very helpful concierge service, especially for car service and heading to meetings. The Shangri-la is a nice hotel brand to continue using as I also stay with them in Hong Kong.
- Verified traveler (2/5): Three star Shangri-la property - Five star hotel without porter service when checking in; gym smelled like a dirty kitchen; shower stall tight with awkward door (almost got trapped in the shower); room service menu item arrived not as described (cinnamon banana honey oatmeal was missing cinnamon and banana); no razor in bathroom; towels felt thin; guest room floor hallways always had cleaning carts visible.
- Steve (10/5): Hangzhou jewel - Third time here. Staff is excellent at every turn. The surrounding area is great to stroll and explore. Did I mention it is still close to the West Lake?
- M (2/5): - Bad amenity compared to Park Hyatt. Would never stay here ever again.
- Verified traveler (10/5): - Smaller property but very comfortable and convenient to shopping. It’s connected to a mall which is good. Staff is friendly and hospitable. Room decor is nice and bed sheets very nice.
- Sandro (10/5): - Hotels employees were very helpful and friendly. Service was provided quickly whether it was a show polish or laundry request.
- Nobu (10/5): good to stay at - staff members were all very friendly. conveniently located
- Verified traveler (10/5): - Wonderful hotel. Breakfast was good, and all employees were professional. Especially John Yi, who was helpful at the Concierge desk and the front door.
- Verified traveler (10/5): - This hotel has the best bed sheets that I’ve ever experienced. Room is clean and fresh. Would definitely stay here again.
- kjc (10/5): Couldn’t complain. - Very helpful staff. Room was clean, spacious and well furnished.
- JRuth (10/5): Excellent! - This location of this hotel is conveniently located in the center of the town. For a 10 minutes walk you able to reach Westlake and others shopping mall nearby. The staffs in the hotel are friendly and helpful. This is definitely a recommended hotel to stay in Hangzhou, Zhejiang, China !
- JRuth (10/5): Excellent! - This location of this hotel is conveniently located in the center of the town. For a 10 minutes walk you able to reach Westlake and others shopping mall nearby. The staffs in the hotel are friendly and helpful. This is definitely a recommended hotel to stay in Hangzhou, Zhejiang,China!
- Glenda (10/5): Comfort and relaxation. - Great weekend away in a wonderful, comfy room. The staff are super friendly and we had a wonderful time.
- Sonia (6/5): No 5 star hotel service at all - Reception counter took too long for the guest to chk-in. Cant feel any warmness n welcome from the any staff. Not 100% turn down service offered by the hotel ( curtain was not drawn n slippers were not placed beside e bed)
- Connie (8/5): Comfort stay - Comfort stay
- Harry (10/5): - acceptablr
- Verified traveler (8/5): Good but for.... - The hatdwate was excellent but software particularly staff efficiency needs improvement. Can expect progress over time as most staff were young and eager to learn.
- Rakesh (10/5): - Our stay was really good we were upgraded we had a very spacious room surprised at the space and it was very very comfortable and enjoyable .
- Verified traveler (10/5): - This is a new hotel about 2 blocks away from west lake, very nice location surrounded by shopping and restaurants.
- steve (10/5): best of West Lake without the traffic jams - The best staff top to bottom I have ever encountered in 20 years of Asia travel. Xavier at the concierge top notch
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