Riad Assala

Location: 8 derb Ouayhah, Sidi Abdelaziz, Marrakech, 40000, Marrakech, MA

Star Rating: 4 Stars

Property Type: Riads

About this Property

Important Information

Policies

Check-in: 07:00 AM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Meeting rooms
• Area shuttle (surcharge)
• Free WiFi
• 24-hour front desk
• Garden
• Luggage storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Steam room
• Library
• Safe-deposit box at front desk
• Meeting rooms
• Tours/ticket assistance
• Area shuttle (surcharge)
• Turkish bath/Hammam
• Rooftop terrace
• Airport transportation - pickup (surcharge)
• Well-lit path to entrance

Rooms Available

• Twin Room (Fez)

  2 Twin Beds

  97-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Bathrobe
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi

• Junior Suite (Bahia)

  1 Double Bed and 1 Double Sofa Bed

  226-sq-foot room with courtyard views

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Safety deposit box
  • Bathrobe
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi

• Standard Double Room (Casa)

  1 Double Bed

  129-sq-foot room with pool views

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Bathrobe
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi

• Premium Double Room, Balcony (Essaouira)

  1 Queen Bed

  194-sq-foot individually decorated room, balcony with courtyard views

  
  

  Relax - Fireplace

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Bathrobe
  • Private bathroom
  • Fireplace
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi

• Romantic Suite (Douéria)

  1 Queen Bed

  301-sq-foot room with courtyard views

  
  

  Relax - Fireplace

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 4 (3 Adults)

  • Shower
  • Safety deposit box
  • Bathrobe
  • Private bathroom
  • Fireplace
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi

• Deluxe Double Room, Patio (Atlas)

  1 Double Bed

  226-sq-foot individually decorated room with a balcony/patio

  
  

  Internet - Free WiFi

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, bathrobes, and free toiletries

  Practical - Safe and iron/ironing board (on request); rollaway beds (surcharge) and cribs (surcharge) available on request

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • Bathrobe
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Balcony or patio
  • No rollaway/extra beds

Guest Reviews

• Verified traveler (8/5): - Staff friendly and helpful, room spacious and clean.
• Jayce (4/5): You get what you pay for—opt to pay more - The riad was quite far from the entrance and we had to drag our bags over 5 minutes through the Medina to get to the riad. There also was a horrible stench right outside the riad. They were extremely nice once we made it inside the venture to get there just was not pleasant. The bathroom also did not have a door which was gross. Lastly their recommended transportation to and from the airport was overpriced and he was extremely rude.
• GIANNA (8/5): Experiencia... - Llegar fue un poco complicado por las calles del Zoco. De ahí en fuera todo muy bien!
• Verified traveler (8/5): - L'emplacement est idéal dans la medina. Beaucoup de petits commerces à proximité. La place jemaa el Fna est facilement accessible à pied.
• Steve (10/5): - We had a wonderful stay in Marrakech at Riad Assala. The staff were all really friendly and extremely helpful. When we arrived from the airport in the transport they had arranged for us Ahmed met us at our taxi and took our cases through the narrow streets to the Riad where we were greeted by Fatima and Mustafa and offered mint tea as we settled in. They were also very accomodating to my wife's need of a gluten free diet and provided us with delicious food (breakfast every day and some dinners). The location in the heart of the medina was great being within walking distance of most of the main tourist attractions. When we left they once again organised our transport to the airport and Ahmed helped take our cases to the pick up point ensuring that we and our luggage were safely aboard. We would heartily recommend Riad Assala to anyone visiting Marrakech.
• Verified traveler (10/5): - Ich bin Anfang März mit meiner Freundin nach Marrakech gereist. Das Riad liegt versteckt in einer Seitengasse, dennoch sehr zentral in Mitten der Médina. Wir wurden vom Hotelpersonal netterweise von unserem Taxi abgeholt und zum Riad gebracht. Alle wichtigen Sehenswürdigkeiten sind fußläufig zu erreichen. Obwohl man quasi direkt in einem Souk wohnt, ist es im Riad erstaunlich ruhig und erholsam. Der Pool bietet eine gute Gelegenheit zum Abkühlen und auf der verwinkelten Dachterrasse ist eine Erholung von der turbulenten Stadt möglich. In der Unterkunft haben wir uns sehr wohl gefühlt. Alle Mitarbeiter waren herzlich und zuvorkommend, haben uns bei jeder noch so kleinen Frage geholfen und wussten immer genau wann der richtige Zeitpunkt war, um uns eine Kanne frischen Minztee anzubieten ;) Merci beaucoup!
• Françoise (10/5): superbe! - Séjour formidable,emplacement parfait ,lieu typique ,beaux décors ,confortable, douillet ,chaleureux Accueil ,discrétion ,gentillesse efficacité du personnel Les petits déjeuners "fait maisons"de Fatima sont exquis !
• Ilaria (10/5): 2 notti a Marrakech - Bellissimo riad, centrale ma una volta entrati si abbandona totalmente la frenesia della medina per rilassarsi tra alberi e fontane. Colazione ottima. Servizio cordiale e attento
• TC (8/5): - Authentic Riad in very central location, albeit accessed by a small (dark) alley. Staff were brilliant for friendliness and helpfulness.
• Verified traveler (10/5): - Heel mooi, proper en centraal gelegen ! Heel lieve personeel
• Verified traveler (4/5): Wir fühlten uns unsicher! - Das Zimmer war nur durch ein vom Hotel gestelltes Vorhängeschloss zu sichern. Leider hing das Schloss am Abend immer offen an der Tür. Das Zimmer stand damit den ganzen Tag offen. Die Dusche war verstopft, nach einer Minute duschen stand das Wasser für Stunden. Die Reparatur war während unseres Aufenthaltes nicht möglich. Ein Fenster schloss nicht, man konnte uns aus dem innenhof während der Nacht beim Schlafen beobachten, auch diese Reperatur konnte nicht während unseres Aufenthaltes durchgeführt werden. Ein Wechsel des Zimmers war nicht möglich. Verschiedene Mitarbeiter wollten uns Touren, Mietwagen etc verkaufen, als wir nichts kauften liess man uns jedoch in Ruhe. Bei Abreise wollte man das via hotels.com bereits bezahlte nochmals kassieren. Es scheint hier ein (temporäres?) IT Problem zu geben, wir empfehlen eine ausgedruckte Zahlungsbestätigung dabei zu haben. Am Ende liess uns der sehr freundliche Mitarbeiter gehen und glaubte uns. Zum positivem: Der Ort ist sehr zentral. Das Bad (exklusive der Dusche) ist auf gutem Niveau und sauber. Die Zimmer geräumig, das gesamte Hotel für ein Riad sehr hochwertig. (wir kennen schon ein paar). Das Frühstück ist nicht abwechslungsreich jedoch umfangreich und lecker.
• Chiara (10/5): - Lovely Riad in the heart of the Médina, close to the souk and other attractions. Staff friendly and able to speak English, Spanish, French and Arabic so comunication was excellent!! The Road was beautiful and in great condition, the bfast room/dining room lovely and relaxing. Bfast was excellent and included omelette, yogurt, maroccan bread with marmalade and honey, mint tea, coffe and orange juice.
• Verified traveler (8/5): Prima riad vlak bij centrum - Ontbijt top! Gezellig aan een grote tafel waardoor je goed contact maakt met andere mensen. Personeel doet alles om het je naar het zin te maken. Douche minder. Bed aan de kleine kant. Perfecte ligging. Prijs technisch helemaal goed
• Marcus/Shannon (10/5): - Let me start by saying I was a little nervous about using Expedia to pick us up at the airport and drop us off at the hotel. If you are anything like me don’t worry it work for us. I was extremely happy a repensative was sent to pick us up from drop off point. I do not know if they knew we wasn’t moving because it so busy when you are dropped off, but it was appreciated. This should be a norm for all guest if it’s not. Arrived and was greeted with open arms, the hotel staff really took care of us. They guide us every step of the way. They were very understanding of language barriers and found the person who spoke English well. The room was comfortable, beware the water is so hot. Loved it. Also the dinner was great on first night to get your bearing. I asked for a laundry mat and they even washed our clothes for a small fee which freed us up too enjoy more of Morocco. This was one of the best Raid we have stayed in. So if you book you shouldn’t be disappointed. Rooms are decent size for money, no tv but we not there too watch tv. Enjoyed our stayed and if we go back we will definitely book again. The bed was a little too firm for my taste, however it was clean.
• Donald (10/5): Super Riad! - nous faire sentir chez soi... Notre chambre n’était pas très grande mais très confortable. En revanche, la salle de bain très grande, dotée de 2 lavabos de cuivre, d’une douche et d’un bain. Nous avions des trucs à garder au froid et Ahmed nous a gentiment aidé en les mettant au frigo pour nous. Nous avons séjourné au Riad 4 jours et n’avons pas regretté notre choix.
• SK (10/5): - Ahmed & Fatima made our stay at Riad Assala. They were accommodating and kind, even with the language barrier. The riad itself is like a quiet refuge in the busy city. We loved it so much we booked with them again at the end of our stay. One thing to note: it’s a little tricky to find (you have to go down a few internal alleys). It’s helpful to download map.me app to give you precise directions.
• latifa (4/5): Not recommandabel - Many times i visited marrakech. This stay was my worst experience. I didnt experience NO service! The place smells. After the check in we went to the (bath)room smelled bad and very noisy. After having a nice night out, I had to wait 10 minutes outside, trying to wake up the night shift to open the door for us! When laying in my bed half an hour later other people had the same. So I had to scream to the guy that he had to open the door. In the morning .. no one around for breakfast. We had to ask for our self. I was fed up with everything and I packed my stuff ( payed for 2 nights) after a whole debate, I still had to pay the city tax and ofcours no refund of the paid night or any other solution. So this was my experience.. for me as a Moreoccan, really this wasn’t the service and things I am proud of in Morocco! Never again!
• Verified traveler (2/5): Disappointing and not worth the money at all - We did NOT enjoy our experience at Riad Assala at all. 1) After making the reservation, Catherine emailed us to ask if we would like dinner arranged for our arrival. We followed up with her via email 5 times to ask re: menu, pricing and other details, but never heard back. When we arrived to check in, we were told that they had dinner ready for us. We weren't hungry and felt guilty for turning down food prepared for us; however it was $35 per person, and we did not want to pay that much for a dinner we didn't want. The staff insisted that we ordered it but we showed them our booking to confirm that we did not. 2) One night my husband fell ill and we couldn't go out for dinner. I asked the riad staff if they could order food delivery for me (since I don't speak french and most delivery places required an order in french), but they declined and said it wasn't allowed. I asked if they had anything at the riad I could eat (I was willing to pay); they said nothing was available. I went to bed hungry that night. I was extremely upset. 3) Overall, there was a sense of stinginess at the riad. Anytime we asked for something, the answer was no. No extra egg, no soap, no water. They were very rigid in their rules. 4) Make sure you get the hotel to arrange for pickup from airport or you will never find it yourself. Positives: The staff was usually helpful and would go outside the riad to show us directions. They were nice people.
• Verified traveler (8/5): - Ideale Lage in der Altstadt, prima Dachterrrasse, freundliches Personal.
• sophie (10/5): D’une gentillesse inégalable - Nous avons passés 4 jours au Riad Assala, c’était un séjour fabuleux. Riad très bien situé au cœur de la médiana et proche de tout. Des hôtes plus que gentil et serviable d’une gentillesse inégalable ! Dépaysement assuré !
• Verified traveler (10/5): Fijn verblijf in riad Assala! - Deze Riad kan ik aanbevelen. Ziet er goed en schoon uit en heel vriendelijk en behulpzaam personeel. Het terras op herfst is heerlijk om van de zon te genieten.
• Verified traveler (10/5): - 100% Recomendable. Personal muy amable y atento, situación idónea, desayuno completo y muy rico. Sin duda volvería a este Riad.
• Delphine (10/5): Dépaysant - Superbe...on a adoré être comme à la maison...personnel très attentionné
• Verified traveler (8/5): Toller Service - Das Hotel war wirklich schön und sehr zentral gelegen, vor allem der Service war super! Alles in allem war es aber sehr anders als man es sich vorgestellt hat. Im positiven Sinne :)
• Elise-A (10/5): Un excellent séjour! - Un personnel accueillant et à l’écoute. Le Riad est magnifique. Nous avions la suite Doueria. Chambre spacieuse avec petit salon. Plafond magnifique. La terrasse sur le toit est bien aménagée. Le petit déjeuner est délicieux et varié. Un peu difficile à trouver dans les ruelles de la Médina mais cela fait parti du charme. Nous recommandons ce Riad sans hésiter.
• J (8/5): Schönes Riad im Zentrum von Marrakesch - Das Riad ist super gelegen und die Mitarbeiter sind ausgesprochen freundlich. Für den Preis kann man es absolut weiterempfehlen! Man sollte sich aber bewusst sein, dass es kein Luxushotel ist. In den Zimmern und im Bad gibt es kleine Schönheitsfehler (Duschkopf nicht richtig montiert, Bett knarrscht recht laut). Außerdem haben mir ein paar Kleinigkeiten nicht so gut gefallen. Das Zimmer (double deluxe) ist direkt im Innenhof des Riads, so dass es sehr hellhörig ist. Außerdem hatten wir nur einen Bademantel, die Wasserflasche war bereits vorher geöffnet worden und die Shampooflaschen waren zur Hälfte schon aufgebraucht. Um fair zu sein: Wir haben das bei den Mitarbeitern aber auch nicht bemängelt. Sie hätten das evtl. behoben. Abschließend kann ich sagen, dass ich gerne dorthin zurückkomme und es nur empfehlen kann. Man darf für das Geld jedoch auch nicht zu viel erwarten.
• Fariborz (10/5): - Amazing Riad with genuine marockan details and flourishes. Attentive and friendly service. Close to souks and city center.
• Z A (10/5): Bijzonder hotel midden in de Souks - Ontzettend vriendelijk en behulpzaam personeel(Mustapha, Ahmed en Fatima). Mooi hotel, heerlijk ontbijt. Zeker een aanrader!!
• Danika (10/5): Great Stay - We enjoyed our stay at Riad Assala. Staff was friendly & helpful, space was clean, and in a great central location within the Medina.
• Bianka (10/5): Super Lage und freundliches Personal - Sehr schön wir kommen wieder, kleines Riad, sehr familiär und hilfsbereit. Alles was man braucht
• Verified traveler (10/5): Parfait - Parfait
• Gary (8/5): Great location for walking everywhere and chilled. - Very quiet and chilled even tho very central. Staff very helpful and polite.
• Laura (10/5): Nice Riad in Marrakech - Really nice experience. Well located, the room was so cute, and the breakfast delicious. We are very happy :)
• Susanne und Ina (10/5): Tolles zentrales Riad - wir waren total zufrieden, das Personal ist extrem bemüht und nett. Riad ist total ruhig und trotzdem mittendrin! Das einzige was stören kann ist das es zur Toilette nur einen Vorhang gibt!
• Michel (8/5): Au cœur de la Médina. - Riad bien tenu, personnel attentionné, au centre de la Médina.
• JS (10/5): Gastvrij, middenin een levende stad. - Prettig verblijf, goede ontvangst, behulpzaam personeel.
• steve (8/5): In the centre of the Riad - Marrakech and rhe Riad Assala is like no place/hotel I've ever stayed. The hotel booked a taxi from the airport which has is essential (20 euros) as a) the driving and mopeds are crazy, worse than Rome by a factor of 10, b) you wouldn't find the hotel as it's stuck in the centre of the Riad, souk area hidden away in the maze of small lanes. The taxi drops you at the edge of the Riad the Fatima comes to greet you and walk you in to the hotel. Take small notes with you and tip the porter about 20 drm. The hotel itself is totally authentic Moroccan, not lavish like the newer hotels in the new town but an experience for I would say a max of 3 days. Do not expect a TVs or bath just expect warmth, friendliness and a good central point for exploring the Riad. The decor is brushed shiny concrete, patterned rugs vivid colours. There are 2 main roof terraces to relax on accessed via narrow staircases, a hamman and a beautiful courtyard for taking the local mint tea. You are next door to a mosque so the call for prayer will wake you but that just adds to the atmosphere. Breakfast is the basics of pancakes, omelette, local rolls and farms plus a yoghurt. Evening meal is traditional Moroccan Fabre basic but ok. The souks are an assault on the senses in every way, the smells, noise and can be intimidating if you don't buy into the bartering process. Everything from a snack to a carpet is bartered, it can be exhausting on day 1, start incredibly low as they will start stupidly high.
• Verified traveler (8/5): Nette Unterkunft mitten in der Medina - Das Riad ist mitten in der Medina, daher unbedingt ein Taxi nehmen. An einem Stand wird man aber vom Personal vom riad abgeholt. Für einen kurzen Aufenthalt ist das Riad empfehlenswert. Im Bad muss man das Wasser paar Minuten laufen lassen bis warmes Wasser kommt, aber sonst ist alles wichtige vorhanden. Besonders war das Frühstück. Das Personal war auch sehr nett.
• Jenni (10/5): Wahre Schönheit im Inneren - Steht man vor dem Riad, ist man vielleicht erst mal etwas verwirrt. Das soll es sein? Doch tritt man in den Innenhof, kommt man aus dem Staunen nicht mehr raus. 1001 Nacht lässt grüßen. Um der Sonne noch näher zu sein, gibt's eine große Dachterrasse, auf der wir sogar frühstücken konnten. Das Team ist unfassbar aufmerksam und lieb. Und nach der Hamam-Zeremonie will man nie wieder weg.
• Susan (8/5): Vibrant break before Christmas - Short break prior to Christmas and loved it although found the huddle and bustle to be more tiring than I had expected and my daughter was a little overwhelmed with the constant shouts to go into their store
• Verified traveler (8/5): Hübsches Hotel in zentraler Lage - Sehr schönes Hotel im marokkanischen Stil. Zentral gelegen. Alle Sehenswürdigkeiten konnten zu Fuß besichtigt werden.
• Suem (8/5): Nice Riad - Riad Assala is conviniently located in the medina and a short walk to Jamaa El Fna square. Catherine and her staff are great. Breakfast was included and they were very acccomodating on days when you have early excursions. Note: we stayed in the room that is above the front door of the Riad so it got pretty loud at night and in the morning. A few of the wall sockets did not work. The water pressure in the bathroom was not that great and we actually ran out of hot water one night right in the middle of my shower. The room was small so I feel like it would have been a better fit for a single occupant.
• Verified traveler (10/5): Wonderful riad in the heart of Marrakesh Medina! - Very nice Riad close to all the action of Marrakesh while still providing quiet tranquility inside its walls. The customer service was great! Highly recommended!

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