Sheraton Samoa Aggie Grey's Hotel & Bungalows
Location: Main Beach Road, Apia, Apia, WS
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Recreation Options:
Take a dip in the outdoor pool or relax on the terrace and garden.
Dining and Socializing:
Indulge in a meal at the restaurant, enjoy snacks at the cafe, and unwind at the bar/lounge or daily complimentary reception.
Additional Amenities:
Benefit from free Wi-Fi, concierge services, babysitting, and access to a business center, conference facilities, and airport shuttles.
Ready to experience luxury at Sheraton Samoa Aggie Grey's Hotel & Bungalows? Plan your stay now!
Important Information
- Pool access available from 6:00 AM to 7:00 PM.
- Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
Policies
Check-in: 03:00 PM - Anytime
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- No single-use plastic stirrers
- Free WiFi
- Swimming pool
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Concierge service
- Wheelchair accessible
- Elevator
- ATM/banking
- Gift shops or newsstand
- Conference space
- Snorkeling nearby
- Hiking/biking trails nearby
- Kayaking nearby
- Breakfast available (surcharge)
- Porter/bellhop
- Smoke-free property
- Wedding services
- Use of nearby fitness center (discount)
- Wheelchair accessible parking
- Braille or raised signage
- Free reception
- Conference center
- Snack bar/deli
- Parking (limited spaces)
- Free self parking
- Free valet parking
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- Water dispenser
- Housekeeping on request
- Designer stores on site
- Ballroom
- Banquet hall
- Reception hall
- Bus station shuttle (surcharge)
- Swimming nearby
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible on-site restaurant
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Double-glazing on all windows
- Energy-saving switches
- Vegan menu options available
- Vegetarian menu options available
- No single-use plastic stirrers
- Water-efficient showers only
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Room, 2 Queen Beds
2 Queen Beds
441-sq-foot room with city views
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Bedroom
1 King Bed
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Double Bed
1 Double Bed
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Bedroom
1 King Bed
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Suite, 1 Bedroom
1 King Bed
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Family Room, 1 King Bed
1 King Bed
Overlooking the garden
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed, Pool View
1 King Bed
441 sq feet
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Furnished balcony or patio
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Family Room, 1 King Bed
1 King Bed
646-sq-foot room with garden views
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed
1 King Bed
474 sq feet
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 1 King Bed, Harbor View
1 King Bed
506 sq feet
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Room, 2 Queen Beds, Harbor View
2 Queen Beds
506 sq feet
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
-
Bungalow, 1 King Bed, Garden View
1 King Bed
516-sq-foot room with garden views
Internet - Free WiFi
Food & Drink - Refrigerator, coffee/tea maker, and free bottled water
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries
Practical - Iron/ironing board, desk, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), air conditioning, and daily housekeeping
Accessibility - Lever door handles
Need to Know - Housekeeping on request
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Hydromassage showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Height-adjustable showerhead
- Lever door handles
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- Coastal65514863622 (10/5): A great stay at a great hotel with fantastic staff. - We stayed here for our 46th wedding anniversary and had a fantastic time from the moment we arrived to the moment we left. The staff, and we mean all the staff in every aspect of the hotel and restaurant were just so friendly, accommodating and an asset to Sheraton Hotel. The room was clean; the bed was very comfortable. The pool was both inviting, lovely and clean and a great place to relax, with great service from the restaurant staff providing welcome refreshments. We ate in the restaurant for breakfast and evening meal every day. The menu was varied and we didn’t have any disappointing meals. The head chief came to chat most days offering to make any meal that we may like that wasn’t on the menu, which was a lovely touch. A special shout out to Daniele and his staff who go out of there way to make you feel welcome and ensure that you have everything that you need. We felt like we were very special with the warm personal attention, on every visit we were welcomed with a great warm smile and unbelievable service. The Fia Fia, night on Friday, was provided by the Hotel employees, it was first class, they made everyone feel part of the show and gave a great account of themselves. (Brilliant) When we left, we were treated to a Samoan farewell song by the restaurant staff that was both personal and very moving, what a perfect end to a fantastic week. Thank you for a most rememberable holiday you beautiful people. Garry & Penny
- SandieW995 (10/5): Special birthday lunch - Fabulous birthday lunch here at the Sheraton! Service with a smile and ‘can do’ personalities from staff who were willing to make our birthday boy’s lunch extra special! Hamburgers and stir fry prawn noodles were delish! Thankyou to all staff involved in putting together a great experience at Sheraton Samoa Aggie Grey!
- l4tu (8/5): IMPROVED! - In July 2024 we wrote a scathing review of Sheraton Samoa Aggie Grey's Hotel & Bungalows titled "Bitterly Disappointed". From the perspective of us being a near-70 yr old retired couple, we have just returned again from Apia after 4 nights at "Aggie's" and this time things have much improved. We managed to get a standard room at the front as requested (not a bungalow as unrequested last time), good elevator service, excellent communication at booking time, efficient hassle-free check-in, good covered car parking, and the staff were as friendly, cheerful and helpful as always. Nice big wall-mounted SmartTV, lovely comfortable Kingsize Bed and pillows, and nice N-E view over the "big fale" toward the mountains. Some more improvements needed still: 1) Bathroom - shower over bath is never our preference but we managed, however unsafely. The bath was too high to get leg over, its floor very spongy to walk or move on, needed anti-slip rug, shower head assembly loose when grabbing it for support, support bar on wall also loose, and water on the floor in front of vanity after shower unavoidable due to design and size of glass shower partition. 2) Internal access - on this trip we attended a function held in the Sheraton Ballroom "next door" on Level 3. It would have been nice to have had internal access straight across to it from our room. Instead, we needed to take "our" elevator to basement, step out briefly into the humid heat enroute to second elevator, to get back up to the ballroom. 3) Room - landline phone was not working due to the handpiece-to-phone cord missing! A larger fridge would be nicer. Basic cutlery for coffee and tea making and snacking was lacking. The doors of the wooden stand-alone wardrobe standing against the wall were very squeaky and loud when opening and shutting. 4) Food - not sure if the food was catered in for the function in the ballroom or prepared on site, but it was shocking for a hotel of this calibre! The most common Samoan chop suey or "sapasui" dish was pale (vermicelli), stone cold, and the beef in it was so hard and tough to chew. Quite disappointing all 'round. One last sentiment - We miss the old warmth and charm of the old "Aggies", especially the welcoming decor of the entrance lobby. Would be great to bring its warm wooden decor at least. It can still be Sheraton but with the unmistakable welcoming warmth of Auntie Aggie! Catherine & Latu
- 487karishmah (4/5): Unhelpful customer service, not worth it for business travellers - Such a disappointment as a business hotel, and a shameful standard for a Sheraton establishment. Can't state enough how unhelpful management are. I've never had to work so hard for customer attention - emails, phone calls, repeated requests for meeting the general manager - all to no avail. Mind you, I"m a business guest, with many team members bringing this establishment revenue. First and list time staying here. So many better options in Apia that I look forward to trying out for future trips.
- Excursion09997196421 (10/5): Thank you from Natasha and Julia - We came for lunch, Amazing meal, and such beautiful people! We will be back!
- lafus (10/5): 10/10 - Brought Tongan/Aussie hubby for first time absolutely love it!!! - The friendly and happy staff!
- C5660IJamyt (10/5): A++ SHERATONSAMOAHOTEL - Reviews can put people off from one bad encounter which ruins the entire business. My encounter was AMAZING! Extremely friendly, helpful, local staff on arrival - Thank you Helena & Grace 🩷 To the caring Restaurant Staff Rosereen, Angela, Daniel, My Best aka Toetu the Supervisor to mention just a few. All restaurant staff were beautiful, all chefs were brilliant - ALL OF THEM. Exceptional Buffet Breakfast, menu with a large range of different cultured dishes. Shout out to the Head Chef ‘ SUKESH’ for his commitment to our Crayfish meal we asked him to cook for us on our stay for dinner. May God bless you all 🙏 Room service was always given when needed, more than expected, thank you Fuatino for your service!! Beautiful scenery in very clean and well looked after room. Buildings age & you must expect wear & tear sometimes - our room was beautiful and perfect for us. No bugs or creatures sighted. Even though we are in Samoa guys lol. For the price we paid for stay for 7days, was worth our money for all areas. We enjoyed peace & quiet with morning & evening swims, while still being in the city. We were close to everything especially the water front for evening walks. I would highly recommend only reading my review and advising staff on arrival that Amy from NZ recommended you stay here. As an outsider I was welcomed more than I expected, I really didn’t want to leave. If you’re staying a night, or longer does not alter my review. My experience was amazing thanks to the beautiful staff! THANK YOU SHERATON SAMOA 🇼🇸
- midolyt (10/5): AMAZING. EXCELLENT EXPERIENCE. HIGHLY RECOMMENDED. A TRULY UNFORGETTABLE EXPERIENCE. WILL BE BACK. - From our arrival to us leaving, the staff have been amazing. They have been extremely helpful. From the men that stand in the front greeting us to the cleaning team and especially the kitchen team.. The kitchen team I will say are Excellent. Everyone to the kitchen hands to the supervisors. I also would like to mention the head chief. He went beyond on our requests. He catered to our specific requirements. And service with a smile.
- Expatz (2/5): A sad blight on the Sheraton brand - An awful place to stay with almost no redeeming features. We were a family of 5 and I had requested 2 rooms close together. The rooms could not have been further apart. Our teenage daughters ended up in the main hotel and the rest of us were placed at the very rear of the hotel in a separate block. It felt like we were in the staff quarters. There was very loud music till later into the evening and we couldn't work out what it was and when we rang it got turned down. It then started early in the morning around 5am and this time when we rang we were told it was the laundry. So the staff were there blasting music right under our room with no care about paying guests! It was ridiculously expensive for such a run down, poorly maintained hotel. The pool was milky and the kids lasted 5 minutes and were grossed out by it. The food was dire. We walked to Paddles up the road for dinner and so glad we did. The breakfast food was so unappealing with cats wandering around. The look of the front of the hotel gave us hope it would be a lovely place but unfortunately it's a sad blight on the Sheraton brand. I would never stay again. Thank goodness it was only 1 night.
- Y5727KXanam (10/5): 10/10 service!! - 10/10 service here is immaculate! I would pay extra just to have their service again! Thank you Desiree & the team. Yous really made our stay one to remember
- Tessamelad (10/5): Unforgettable experienced - Best service ever. Staff are all friendly and accommodating. Thank Rosereen and to all other staff in the hotel. The front desk who checked us in thank you forgot her name.
- J6986IXevem (10/5): Cheers Sheraton and Sanna. - Had an awesome time at Sheraton, exceeded expectations. A must-stay in Samoa. Perfect space, atmosphere, comfort and customer service. Made friends with bartender Sanna. She is a one-of-a-kind gem of an employee! Great company and unforgettable number one staff! Please give her a formal commendation. Thanks for making my stay worthwhile! 100%
- Q7778RRserenap (10/5): Love it here, Sheraton Samoa Aggie Greys! - Wonderful service and welcoming staff. The breakfast service was the highlight of my stay, I would definitely come back in the future!
- sim0tum (10/5): Enjoyable Stay - We had a great stay at this hotel and would happily return. It’s our first time staying at Sheraton in Apia, we usually stayed at Taumeasina resort, but this time we wanted to try a different one. The front desk and the lobby staff are so welcoming. We booked a bungalow, and the one we got was all the way to the back, and it’s quite a walk, and the only problem is my husband had knee problem and he can’t walk too far, so I requested a closer room, and the front desk tried to find one for us because most of the rooms are occupied, and with their hard work and willingness to help us, they made it happen and got us another bungalow. We got to our new bungalow and our first night we couldn’t sleep because the bed frame must have been broken and was never reported, I reported it to the front desk and they were able to fix it right away. The rooms are spacious and cleaned, and that’s the most important thing to me when I’m traveling, I wanted to feel at home and comfortable, and that’s how I felt. Their customer service, I give them 9/10, staff were consistently friendly and helpful, and always greets you with “TALOFA” The dining room staff are amazing, Toetu and the entire staff did an excellent service. Always making sure the guest are enjoying their breakfast and catered to their needs. The only minor downside is their breakfast menu, and hopefully in the future, they add more options on their breakfast menu. The highlights of our staying there is when we had our last breakfast, and got us by surprise when the staff surrounded us and started singing a farewell song for us in front of a full house of guests having breakfast. For 2 weeks we stayed there, we never seen them did what they did, and that makes it so special for us. Overall, excellent value for your money if you’re looking for convenient and comfortable. Thank you Sheraton for making our stay comfortable and enjoyable.
- naomihJ309ID (10/5): Fa’afetai Tele Lava! - We stayed for 5 days and had a blast. Swam in the pool, got drunk at the bar, slept in…that’s what a vacay is supposed to be. All of the above in a convenient location with close proximity to many excursions and adventures in Apia, make this the perfect spot to enjoy Samoa. Special shout out to Rosary in the Feast Restaurant for making our visit such a memorable and enjoyable one!⭐️⭐️⭐️⭐️⭐️
- jmistr (8/5): A good place to stay - Great hospitality. Comfortable rooms at a good location, close to the city centre. The breakfast buffet had a decent variety of food to cater for different diets.
- vaimagaloe (4/5): Ah bleh never again - My sister originally booked two harbor-view rooms and had confirmation of the reservation. Unfortunately, when we arrived, we were told those rooms had already been booked by someone else. We were then reassigned to two basic rooms behind the main building (not the bungalows). The rooms themselves were acceptable, but the distance from reception and the parking area was extremely far, especially considering there were no carts available to assist guests with breathing or mobility issues you were expected to walk the entire way. The only upside to that location was its proximity to the restaurant. My sister later decided to upgrade us to the bungalows, mainly because they were closer to the parking lot. Unfortunately, that upgrade came with new issues. The bungalows smelled strongly of urine, my room’s shower had no hot water, and the drain was very slow, causing water to pool while showering. The only positives in the room were that the bed and couch were comfortable. The complimentary breakfast was just okay; the coffee and cappuccinos were really the only saving grace. The staff at the grill were rude and unwelcoming, often giving off a “what do you want?” attitude. To make matters worse, my sister witnessed the hostess scratching herself, apparently assuming no one was watching. Overall, the hotel layout is very odd, the service was inconsistent, and the experience did not meet expectations especially considering the booking issues and lack of guest accommodations.
- visef2025 (10/5): Figota family 5 Day vacay - All staff and I mean ALL STAFF were very kind and hospitable. I’ll highly recommend you try the special cocktail only from Sam the bartender. Toetu who holds down the fort in the restaurant has been nothing but the best at servitude. Although there were some little mishaps of the false fire alarm, broken cabinetry, the kindness from the staff is something you can’t buy. So grateful and truly blessed by our stay
- Getaway63243363148 (10/5): Slow Down....you're on a tropical island! - The whole team were incredible...verylittle to complain about. Fiafia Night and absolute highlight!! Sisi in the restaurant absolutely a shining star🥰 Her customer service and care had me looking forward to seeing her at breakfast and disappointed if she wasn't there.
- Departure57287284334 (6/5): Not so great. - Stayed here for 7 days. Lovely staff and very helpful but what a disappointment. The food choices in the restaurant need updating and changing. Often food on the menu was not available. Choice of wine on the menu in was not available and run out of. People not even staying at the hotel took over the pool area making it not relaxing with screaming kids everywhere. The bath in the room needed a good scrub and housekeeping didn't really do anything everyday except make the bed! This is marketed as 5 stars but most definitely not. I went to the lobby cafe at 4.50, it closed at 5, to be told sorry the staff have gone home already! I understand island time but we are paying for a service so it should be available. This was such a a let down for me. The best moments for me were at Paddles restaurant just a couple of minutes down the road. I would love to take that place home with me! Sheraton you need to do better.
- AJ (10/5): - The best part of our stay was the hospitality of the staff. Nothing was ever too much to ask and we were treated with the utmost kindness and professionalism.
- Chao (10/5): Excellent resort in centre Apia…Samoa - Very nice location, excellent customer service, the check in was smooth and beyond my expectations. A lovely lady who took me to my room, she includes all resort information also the most interesting sightseeing of Samoa, Later on I knew her name is Hannah, director of customer service of the hotel, outstanding communication skills with guest, well done. Breakfast buffet has various options for local and international cuisine, I do like their special coffee with soy milk; Friday night there is a dance show with fire dance, is absolutely amazing. Overall is a great place for vacation in Samoa.
- Jessie (6/5): - Mai
- Viena (10/5): - Lovely
- Ross Stuart (8/5): - The staff were very friendly and welcoming and keen to please. The room was smaller than expected and the toilet continued to flow after flushing. While rather tired, the room was comfortable and clean. On thing I thought was that the shower over bath could be a hazard as the bottom of the bath was sloped and difficult to stand in when getting out.
- Rita (10/5): - Staff were delightful. Close proximity to city centre was handy. Restaurant food excellent.
- Tualagi (10/5): - Good
- 748fransv (4/5): We will never ever go back - We arrived there, we needed a shower but there was no hot water. The room smelled mouldy Next day we got a room with hot water but this room smelled mouldy also. The food breakfast was okey the service good. The lunch was bad so we went to find other places to eat. Day 3 we developing a whooping cough from the black mould likely from the aircon. Day 4 at 2 am the alarm went off to gather outside, there was nothing going on. The parking lot was like a dump station. Our room got cleaned kind of every two days. It was an interesting experience, way below our expectations so we will never ever be back. It’s a month later and we are still dealing with the mould on our lungs!
- rmG2487QT (10/5): Faafetai Lava!🇼🇸 - Loved our stay here, the reviews didn’t do it justice. My family booked a few rooms here at Sheraton Aggie Grey’s in Apia for 7 nights and we thoroughly enjoyed it. Checked in last Sunday & was panicking out cos my card wasn’t reading, but the LOVELY woman at the front desk was so patient & let us go to our rooms first. I sorted it when I got back down which was a relief. Breakfast was personally a highlight.. plenty of food (great for us Samoans😂) and the staff there were the best. Huge thank you to Christian who was always greeting us with a smile and taking care of us.. also our new friend Loto. The nicest guys, and somehow remembered our drink orders before we had to ask. *3 iced chocolates* Top tier customer service. Karaoke night with Cindy of Samoa was also such a vibe. Our bartender Cameron made the best frozen margaritas.. a must try especially in this heat. Also played good music lol The pool was the perfect temp, rooms comfy, and our housekeeper Gaulua was so sweet and communicative. If something came up, staff handled it with kindness and patience every time. Huge thank you to everyone at Sheraton Aggie Grey’s for making our stay so memorable. We’ll definitely be back! Thank you to each and every staff member we came across you were all lovely. Faafetai Tele Lava, The Meisake Family 🇼🇸
- Taliilagiseaooloumalo (10/5): - Amazing
- DavidMMc56 (10/5): Recommended. - After reading several less than complimentary reviews for Aggie Greys, Samoa, it was with a little trepidation that myself and my wife decided to select it for a recent 8 night stay. Arriving late at night, we checked in and found we had been upgraded from a room to a bungalow, which we found to be clean tidy and comfortable. Throughout our stay staff were very helpful, meals in the dining area were of excellent quality and the bar was well staffed, though at times a little slow for service. The bungalow was well maintained and housekeeping made up the bed, cleaned the bathroom and swept the floor on a daily basis. The only issue was the bar fridge which we were not able to turn down and so our drinks, water coke & beer was not kept very cold. The pool area was very nice, however there was the usual problem with guests dumping towels etc on the lounge chairs in the shaded areas to reserve them and then disappearing for hours. This needs to be policed better. The hotel is well located within a few minutes walk of several nice restaurants. A nice hotel and would happily recommend for a stay.
- Steve_fromNZ (10/5): Perfect place to chill out in Apia, if you're lucky enough to get to Samoa - Bungalows really clean. Perfect spot for chilling out in Apia. Need to accept that you're on island time and that you're lucky enough to be in the South Pacific in Beautiful Samoa. Some days there won't be the ingredients for every cocktail on the list or every dish on the menu. Relax ..when the next bloat docks it might change again. The staff work really hard, particular shout out to Saoloto in the Restaurant. He's a star ! The Fiafia night was a highlight. Almost everyone there appeared to be Samoan. Big family groups. What a privilege to be able to party with Samoans, celebrating Samoan culture, in Apia.
- DORCAS (6/5): - Clean room, nice cold air con, friendly staff, good size pool, huge lobby area, shops nearby. Rooms need an upgrade/refresh. Didn’t like the frosted window panel from bathroom to the room - there’s no privacy for those taking a shower. Some items on the menu weren’t available - menu needs a refresh too? Quite a walk to our room - terrible signage. Expected more for a Sheraton but hotel seems run down. Staff were friendly, though didn’t advise they downgraded our hotel room booking. No communication on email with them - non responsive, even on chat. If you phone - you either get them or no answer.
- Coleen (6/5): - The people that do house work forget to leave bath mat, hand towel and they use old looking bath towels. They also forgot to take dirty drinking glasses to wash as there’s nothing to wash those in the room. The beddings are not changed daily. The staff outside and around the hotel are great very welcoming and friendly.
- Viena (10/5): - Very friendly staff tge food was awesome n the room n bed was the top
- Lopeti (10/5): - Friendly, helpful and cheerful staff.
- Masao (8/5): - Staff service was great, very respectful and helpful. My room 1117 the design was very odd, toilet is so close to the wall youd have to sit sideways to use it. A small workout room would be nice too.
- eleanor206 (6/5): Wonderful Staff, But Room Needs Improvement - Stayed at Sheraton Apia and what an experience! From check-in to check-out, the staff were absolutely amazing — warm, friendly, and always going the extra mile. The kitchen service was also wonderful with so many great food choices. Honestly, the omelettes were the BEST my husband ever had at any hotel! 🥚✨ The bar cocktails were another highlight — perfectly balanced, not overly sweet, and every one I tried was delicious. 🍹 Definitely a must if you’re staying here. Unfortunately, the room let us down. While the view was beautiful, the bed comfortable, and the air con strong, the fridge was noisy and had cockroaches inside, the closet and bedside drawers didn’t function properly, and the bathroom was in poor condition (loose toilet seat, stained bathtub, worn tiles, and unfinished shower work). Our last night was the worst part—a birthday party was held on our floor, with loud music, kids running in the hallway, and doorbells being pressed late at night. Several guests, including myself, were disturbed. Celebrations should not be allowed on guest floors. Amazing staff and great food, but the poor room condition and disruptive noise made this a disappointing stay.
- SELINA (10/5): - Phenomenal service and stay
- Yvonne D (8/5): - A great place to stay if you are in Apia for business or for going shopping and to the markets but you will need to travel further afield to find a nice swimmable beach. The staff are friendly and helpful. Wonderful pool area beside the restaurant and bar with poolside service
- Richard (2/5): - Unable to fulfill my request I asked at least a month prior.
- Eleanor (4/5): Great Service, Disappointing Room Experience - Stayed at Sheraton Apia and what an experience! From check-in to check-out, the staff were absolutely amazing — warm, friendly, and always going the extra mile. The kitchen service was also wonderful with so many great food choices. Honestly, the omelettes were the BEST my husband ever had at any hotel. The bar cocktails were another highlight — perfectly balanced, not overly sweet, and every one I tried was delicious.Definitely a must if you’re staying here. Unfortunately, the room let us down. While the view was beautiful, the bed comfortable, and the air con strong, the fridge was noisy and had cockroaches crawling inside. The closet didn’t function properly, it’s squeaky and noisy, the bedside drawer is kinda stuck and when you pull it open the whole table moves. The bathroom was in poor condition (loose toilet seat, stained bathtub which still has markings of previous non slip mat), worn tiles, and unfinished shower work). The shower drain looks like it’s blocked, it still flows but very slow. Our last night was the worst part—a birthday celebration was held on our floor, with loud music, kids running in the hallway screaming, laughing and pressing doorbells on every room including ours. Several guests, including myself, were disturbed. I don’t understand why celebrations would be allowed on the same floor as paying guests who are there to relax. Amazing staff and great food, but the poor room condition and disruptive noise made this a disappointing stay.
- Ronal (6/5): - Lovely view and nice staff.
- PODTURNER (10/5): Great location and ideal for families - We had a big family group stay here at Aggies. A few hiccups on check in and check out but always delt with with a smile and a positive result. The family rooms are a great setup, the breakfast buffet outstanding and the cocktails in the lobby bar were excellent ! The staff were wonderful and always smiling and happy to help. One bit of feedback is they could have had staff come round the pool area on a more regular basis to offer food and/or beverages... A really relaxing end to our stay in Samoa and will definitely be back !
- 969peterm (8/5): Very nice accommodation, good location, helpful staff, no complaints - We stayed at Sheriton Aggie Greys for 2 nights on 23rd and 24th August 2025, after 7 nights at another highly rated resort on the southern side of Opulo. We really are confused by the negative reviews. We thought it was great! We booked a Garden Bungalow, number 117, which was lovely. Well appointed, clean and modern. Exposed rafters and elaborate carved timber, with rope and string wrappings on the beams. Very impressive. Big TV. Very nice comfie king bed and modern bathroom, quiet and effective air conditioner. There is also a table and chair, and a lounge as well. Our bed was decorated with "TALOFA" written in flowers for our arrival. We found that the staff were professional, polite and attentive from check in, at the restaurant, and also conceige. Our bags were taken to our room without delay or fuss. One of the staff in Feast Restaurant was especially helpful, telling us about the free barista coffee available at breakfast, and advised about where to go and what to do on Sunday, which is a quiet day in Samoa, with very few places open. Meal and alcohol costs are about average for good hotels in Apia and less expensive than at the more remote resort we stayed at. You do need to close the blinds on the windows, especially at night, or people walking past can see in. Not really an issue for us. I recommend this hotel. Congratulations and thanks to the staff. Peter and Meredith.
- catherinesO7550PV (10/5): Great place to stay - Just loved our time at Aggies. Our bungalow was perfect with both a bedroom and a lounge area. We had a great room housekeeper - Naomi. Nothing was a problem for her and her attention to detail with the daily housekeeping was brilliant. Thanks very much, Naomi. Food was great. Plenty of choices for breakfast. Loved the coffees and omelettes. The atmosphere around the pool was excellent. Good selection of cocktails and food. The cultural night is a experience not to miss Aggies is a great location for exploring Apia.
- Rochelle (10/5): - Loved the breakfast: so much variety. Enjoyed the lap pool and the main pool. Location was great for walking into town. Staff accommodated my need to watch the Warriors play - what more could you ask?
- H (8/5): - Great view of the harbour
- Ian (10/5): - Great place to relax for a few days. Nice dining and facilities, and really easy going atmosphere
- MeredithC388 (4/5): A shadow of her former glory - What a tragedy that this magnificent iconic Hotel has been let slip so that I would now guard against any guest against staying there. I have stayed there in former years and it was the diamond in the Pacific. Now every aspect has fallen into disrepair. We were with a Seniors tourgroup this time and we all shared the same disappointment. We seemed to be most unwelcome and were shown to what looked like backpackers' rooms at the back of the complex up narrow steps. The lift was out of order and still, three days later it was out of order. None of the meals were pleasant but the barista made an excellent coffee. Our group was put into a separate room for each of our evening meals and presented with a limited range of poorly cooked and presented food. Aggie Grey herself would be so embarrassed to see her property under such poor management.
- Stuart (8/5): - The stay was great we stayed 7 days. The breakfast was beautiful each day. The staff were amazing and very helpful . The only thing we had trouble with was the cleaners we had to go to reception or ring up everyday we were there for our room to be cleaned . As we were away doing things most days all ya wanted was a nice shower when u got back but the room had no clean towels and bed not made but apart from that it was ok
- Gregory (8/5): - Probably the best hotel in apia
- Voyage66932880456 (2/5): DUMP - Stayed here again, it can't get any worse than this place. No way should it be a Sheraton. Rooms old, dirty, mouldy, phones don't work, no tvs work, food bad, prices over the moon for what you pay, service poor, staff don't know what they are doing. No Housekeeping, linen stained, mould in the bathrooms and toilets....disgusting hotel. Sheraton should fire them,.............better hotels in apia than this dump
- Freedom21626644358 (2/5): Probably My Worst Hotel Stay Ever - My 3rd stay here. The first two (these were before the pandemic) were ok. This 3rd stay was absolutely HORRIBLE! Booked the room that looked out to the harbour. - The room was dirty - Furniture doors do not close completely - The main door could not be double-locked - It was noisy from the inside with staff chatting away in the hallway. There was some kind of storeroom and lots of noise there with the staff moving things around. - It was noisy from the outside. Some kind of hyno band playing until past midnight! The toilet was disgusting. Tub has black streaks and patches. Fitting were either loose or completely dislodged. - Breakfast was poor. Service almost non-existent. - Had room service and the tray used was disgusting. Take a look at the photo. - Check out was slow. Only one staff who was tied up with another guest. Other check out staff were in the backroom and di not come out to attend to other guests until much later. It was SO BAD that I cut short my stay and checked out. No way I'm staying another night in the dump of a room! Unfortunately I did not take of the condition of the room (other than the food tray). The only saving grace was the private transport service. Both drivers were punctual, friendly and professional. Go elsewhere. Sheraton should terminate them.
- Naifo (2/5): - Our first night at Sheraton there were small cockroach in the bathroom. 2 days there were no cleaning in our room. We ask for a trolley and reply flat tire. No more staying at Sheraton.
- Mario (10/5): Wonderful and Refreshing Stay - Staff of this particular Hotel was top notch. Very courteous and very willing to assist in many issues. Always nice to interact with the front desk/reception staff. The management staff Lori & Helaine were very professional and accommodating. Thank you for the Great Hospitality. I will be staying here again in the future and will recommend this particular establishment to Family, Friends and Business Companions
- Malia (6/5): - What I didnt like was the food, Breakfast excellent, I ordered oka and poke (raw fish) Answered, fish is frozen. Ok I ordered 2 fish and chips 2 soups. Expecting soup with fresh vegetables but they used frozen peas. Fish and chips was horrible its like left overs, over night food.I ordered dessert ok. I complained they said sorry. They still charge me $190.00 for the 2 fish and chips and 2 soups. Taste of soup too much pepper Anyway they gave dessert free of charge a cheese cake 2 tea. To me they shouldnt charged the 2 fish and chips. I dont mind paying the price with good food. From then on I never dine and lunch there except breakfast.. Sorry is not worth it. Even free dessert to cover up.
- Jefferson (10/5): - I love the design of the hotel with the sunken quiet hidden getaway with two pools and friendliest staff always willing to help.
- Tracy Ann (10/5): - Staff and room was great. Had a lovely cooked breakfast included with our accommodation.
- Talauta (10/5): - Great staff service great smiles and greetings everytime. Breakfast and fia fia night awesome.
- NFPhillips (2/5): DISAPPOINTMENT AT ITS FINEST - We checked in after two long flights. Our room was filthy. Bathroom looks like it hadn’t been washed in years, the floor was black and sticking, dust on every surface, hair on the bathroom floor. When I complained, the night manager couldn’t do much as he didn’t have the authority to move us. We couldn’t shower as it was filthy, and we had to sleep on top of the sheets as the beds had some sort of mould stains. They offered an upgrade the following morning. We explained it wasn’t about the upgrade, it’s about the cleanliness of the room. The room we were moved wasn’t much better. I requested the whole room be cleaned again. The cleaner came over saying that it was the other cleaning team. I explained to her I didn’t care for excuses. I just wanted to shower. She walked away with an attitude. I called her back to mop again. She said she had, so I showed her three pubic hairs under the table. The food was a disappointment. Breakfast did not look appealing. Asking for a cappuccino was a chore. The language used in Samoan was absolutely disrespectful. They didn’t know I could speak Samoan. During a wet day, I slipped twice. No mats, no towels offered to guests to pat themselves dry. When I asked for the mats I was told they didn’t have any. I spoke in Samoan and they said oh yes we have those. There was no care for safety. The gentleman who got the mats made a point of telling me he put the mats down. The smell for three straight days was horrible. On Tuesday morning, it filled the elevator with a disgusting stench to the point and elderly couple got off again. The staff tried to tell us it was a dead rat. I told them it wasn’t and to check their pump. The service of the front desk and the bar staff made our stay a little better. I was looking forward to a Sheraton Branded stay, but received a Vegas 1star motel standard. We paid five nights, stayed three.
- Elisapeta (6/5): - Lift was not working, hotel needs a good clean around facilities. Rooms had plugs blocked, called reception maintenance did not arrive.. Rooms were nice but outside of rooms really needs a manager to oversee cleaning, carpets were not vacuumed flies hanging around back areas, even in stairwells that guests have to use were dirty. Cleaning and maintenance really poor for Sheraton standards.
- Nathan (8/5): - The egg station at breakfast was the best thing about breakfast not much other good selection was then for food and cold drinks weren’t that good either
- Marina (6/5): - We had a lovely welcome when we first arrived. Staff are fantastic. The gardens are lovely and we enjoyed using the lap pool. The breakfast is amazing, good selection of hot and cold food, they make a very nice omelette and the coffee is great. Had one meal at the restaurant, arrived cold, should have brought this to their attention. 1st room we stayed in was not up to standard, blind fell down twice, we were woken with an alarm going off at 6:30am 1st night and didnt get turned off till 8am. This was after telling 3 people, they then took the smoke alarm away and never replaced it, power went off fixed 2nd day, then two men came to look at the telephone it wasnt going they did nothing. 3rd night the power went off again and power was returned but then all switch's didnt work. We told reception they send man to fix he says its major will have to move. We hear nothing for another half a hour so I go to reception to see if we are moving finally get the manager and tell her the above we are upgraded to a nice room with no issues. As they rectified the situation I would stay again. All the staff or so lovely and welcoming, they certainly make it a special place.
- Maupenei (8/5): - Cleanliness even tho the runners were a bit dirty, but the rooms are beautiful and I hope you keep up the cleanliness. Staff as I have said in the survey, that the communication is key and I know that you have staff undergoing training, but other than that it was a pleasant stay, lets just say it was way way way better than Le Uaina.
- mjm056 (4/5): Sheraton Disappointment. - Our family of four—spanning three generations, aged 11 to 70—recently stayed at the Sheraton Aggie Grey’s in Samoa, and to be honest, the experience reminded us of Fawlty Towers. From the start, things veered off course. We were switched from a private transfer to a shared minibus with a team of 15-year-old rugby players. After boarding, we waited for nearly an hour while they were sorted out with SIM cards. Not the most relaxing arrival. Food and Beverage was uninspiring with very little competition nearby. The hotel itself had a grand façade, but that charm quickly faded—many facilities were outdated or simply didn’t work. We reported our broken shower three times, and it wasn’t until 9:00 pm on our final night (after a four-night stay) that someone came to look at it. The phone also wasn’t working, which made contacting reception unnecessarily complicated. Cleanliness was inconsistent. The room was dirty when we arrived, and something seemed to be missed each day during housekeeping. Once, our room wasn’t serviced at all. We had to request toilet paper multiple times—an easy fix had the phone worked. One night at around 2:00 am, the fire alarm went off. We evacuated according to the escape instructions, only to find ourselves alone in the assembly area...apart from a swarm of mosquitoes. When we reached the front desk, staff seemed perplexed by our concern, brushing it off as a false alarm. Other guests who evacuated via different routes also expressed confusion. That said, the staff were consistently pleasant and polite—just not quite up to the standard you’d expect from a Sheraton property. Given the proximity of other Sheraton hotels in Fiji and Brisbane, one might assume staff training would be easy to access and implement. Would we stay again? Maybe—with much lower expectations. But we'd likely explore other options first. If it’s purely a holiday and you're not set on staying in Apia, their sister resort at Samoa Beach Resort Hotel might be worth considering—just five minutes from the airport and right on the beach. Though, to be fair, that stay came with its own quirks…but that’s a story for another day. As an addendum , We paid for 2 rooms instead of a family room at both the Sheraton Aggie Greys and Sheraton Beach resort only to find we were not eligible to accrue loyalty points as one room was 3 nights and the other 4 and some other lame excuse. We were advised we should have made multiple bookings. To be fair the benefits offered to being a Marriot Bonvoy member were limited to free WiFi which I expect at a Sheraton anyway and that was about it. I think everyone got free WiFi anyway so no benefit.
- Monica (2/5): First and last time - Booked a room and got a bungalow. Thought that was great until the stink of fresh paint hit me when I opened the door. Windows don't open so to air it had to prop the door open with the chair that wasn't broken. Seemed to improve or I got used to it after a couple of hours... In the middle of the night. I know I should have asked for a different room but was exhausted after the 2 hour shuttle excursion from the airport. As I closed the blinds, 3 fell off their hinges so I herring back into place. Can't leave the blinds open as the bungalows have zero privacy. You also hear people going past at all hours. As others have said there is a lot of variety at breakfast but otherwise food is poor. Service is mixed. Booked an expensive shuttle through this site, then the hotel tried to charge me again for it. Twice. The bed was comfy and I slept well. Definitely not what I expected for a Sheraton. Many better places to stay in Apia for less.
- Helen (10/5): - The buffet breakfast was outstanding at Sheraton Mulifanua, the bed was very comfortable, internet was good, it was unfortunate that i was u able to chromecast from my phone, transport was good I caught a taxi to the airport. I had the best stay at Sheraton Mulifanua the staff were awesome, I will definitely come back to stay.
- Veronika (10/5): Beautiful view from Balcony room - It was a good stay. BEAUTIFUL view from our Balcony. Staff were friendly.
- Mario (10/5): An EXCEPTIONAL Accomadation - There were many of my Family members that booked in this Hotel in Apia. Great location and wonderful staff. Ms Lofi & Ms Elaina Hotel Reception Managers and their team were very inviting, hospitable and professional. Room cleaners and restaurant staff (servers & cooks) very professional and thorough in their duties and responsibilities. Bell hop and security teams and some of their maintenance members were exceptionally helpful and friendly. My stay was perfect. Surrounding and views were excellent. Question if i would recommend this Hotel to friends, family and travelers absolutely YES.
- Anastasia (10/5): - Very clean and beautiful
- Daydream24374144133 (10/5): The perfect Place, The perfect staff. - We're sadly leaving tomorrow but wanted to post because I usually forget to leave reviews of my stays anywhere. The service from staff is exceptional, nothing is an issue to them. Special shoutout to Sa'oloto who made our stay a wonderful experience with his charm, genuine care, knowledge and kindness. It was a pleasure to meet him and hope to see him and the rest of the staff again soon. The bungalow we were in(room 121) was clean and well maintained and I was super happy to find they had live nrl matches on one of the many channels on the 50inch smart TV. The wifi is superfast anywhere in the hotel and no sign-ins or password required. The pools were clean and the barista made great coffee. Lots of restaurants within walking distance over the bridge and Scoops ice cream a 5 minute walk with their famous koko flavored ice cream and burgers too. This will be our regular stay everytime we come to Samoa.
- 4tuataras (8/5): - Lovely place and location, but a few things could make this 5/5. Our family of 4 adults stayed in late June for 5 nights - staying in 2 bungalows. The bungalows/beds were lovely, but a few more tea/coffee sachets could have improved the offering. There were only instant coffee, English breakfast and camomile tea available. Considering the price to stay here, a few more offerings such as decaf instant coffee, green tea , fruit tea and maybe a plunger coffee (along with the small packets biscuits) would have been great. Complementary water was well received. Prompt service when servicing the bungalows would have also been good. Since we were staying quite a few nights, we just kept using the same towels (our choice). When we did ask for a change of 2 towels, it took about 4 hrs for them to arrive. Facilities at the hotel were OK, however, no gym (although one is apparently under construction) was disappointing. The pools however, were great (both the general pool and the “lap” pool). The other slightly disappointing feature was the restaurant. The buffet breakfast was delicious, but food quickly disappeared, and took a while before the dishes were replenished. We ate at the restaurant for 2 dinners, but both of these meals were quite underwhelming. Lack of flavor in the glass noodle dish, the hamburgers were tasty, but undercooked and the pizzas were again underwhelming. Great, prompt service however, from the waiting staff.
- R0vingR0sie (4/5): Old, tired and uncomfortable - The only thing that saves this place is the friendly staff… and the breakfasts. It is so run down: we were « upgraded » to a harbour view room, which meant that we had noise that kept us up all night every night. The bathroom had no fan and was dirty: there was no body wash provided for the duration of our trip. Everything smelt damp and musty. The pool was filthy and didn’t have enough loungers. The restaurant and bar staff were brilliant: so polite and the service was fast and friendly. However, we won’t be back
- Paul (10/5): - Best Hotel in Samoa !
- Ita_Traveller (2/5): Very Disappointing Stay – Not Up to Sheraton Standards - Unfortunately, my experience at Sheraton Samoa Aggie Grey’s was far below expectations. The hotel itself feels very average, with basic rooms that clearly need maintenance. I encountered insects and bugs inside the room, and the shower was broken — not what you’d expect from a hotel carrying the Sheraton name. What truly made the stay unacceptable was the transportation experience. I arrived late at night, only to find that the driver refused to take me to the hotel until another flight landed over an hour later. I was kept waiting at the airport in the middle of the night, without any explanation or communication, despite having a confirmed booking and a paid room for that night. This kind of service is completely disrespectful of guests’ time and comfort, especially after a long journey. Instead of being welcomed and given the rest I had paid for, I lost hours of sleep and was treated with disregard. I hope management takes this feedback seriously — there is a lot of work to be done, both in terms of service quality and basic room standards.
- Peter (10/5): - Staff very friendly and helpful. Would stay there again.
- rogery412 (4/5): Not a recommended stay. Do not spend your money here. - Hotel check in was uneventful. Smooth & easy. The poor rating started with our King bed harbor view room. Furnishings cabinets need replacing, wear is showing. The bathroom needs a whole new renovation. Sloppy caulking all around. Caulking is dirty & molding. The backside of the bathroom door looks like 5 year old painted it, ever heard of blue painters tape? Also no steam vent. House keeping was a disaster. Every room clean we had a different towel set every time. Missing wash cloth, not enough hand towels. “Kleenex” tissue was used up but not replaced. So every morning we went to the front desk to report what was missing. Room service would never get right. Missing items, missing dessert. I’ve never heard so many sorrys, apologies at one hotel. Food overall underwhelming, needed more seasoning. The staff was kind and lovely. Sheraton needs to take a good and hard look at the hotel that represents their global name.
- Eddie (6/5): - Good food friendly staff but changing the historic hotel into a casino was a major disappointment.
- Kirston (2/5): - First the price I agreed to pay, changed when I got to the Hotel. It was old dated and smelly. Unbelievable the price they charging rip off. I stayed at the Pullman Auckland airport half the price, new rooms Never stay here now if it was 100 a night you'll be ah I get what I paid for.
- akenese (8/5): - Was lovely and walking distance to town was good.
- Henry (10/5): - Nice and peaceful and good costumer service great
- Karen (8/5): Couple getaway - We stayed 2 nights as part of a two week holiday. Hotel looks grand and pool is lovely. Our room had a serious problem with the shower draining, resulting in the whole room getting flooded. Breakfast is pretty basic for the price and reputation of the hotel.
- Joe (10/5): - The staff in the lobby had excellent customer service skills, always friendly. Camron, the head barman in the lobby, was extremely friendly and went out of his way to provide good customer service. His skills as a bartender are second to none, very professional.
- westjizm (4/5): Avoid Aggie grey - Emergency alarm going off constantly. Couldn't sleep from karaoke downstairs. Location was ideal though I'll give it that. For a 5 star hotel Id give it a miss and head to the Sheraton at the other side off the island. Food was average at best.
- nzgregclarke (6/5): There must be better options than this place. - If you go here with low expectations, you are less likely to be disappointed. The staff are friendly, but the lack of training, systems and leadership are obvious. Service is very inconsistent, pool towels were often not available and some of our group had empty bodywash dispensers in their showers and were told they didn't have any supplies to refill. Drinks are very expensive and breakfast service was random. Swim up bar clearly hasn't operated for a long time, and for a big hotel with a lot of rooms, there were only 15 loungers in the pool area. At times it was very noisy, and quite rundown in need of a lot of maintenance. If we return to Samoa, we won't be staying here and has certainly lowered my opinion of the Sheraton brand.
- AngelaFiWi (8/5): Good location, friendly staff, great breakfast but expensive. - We stayed for 2 nights in one of the hotel rooms - $824 Australian which I thought was very expensive but there was also a well publicised conference on at same time which might have inflated prices. The room was dated/tired but comfortable beds and pillows and reasonably quiet (although depends on your neighbours as noise carries in the hallway). No balcony or outdoor area for the hotel rooms. The buffet breakfast (included) was the best one we had in Samoa. Huge variety of food. Dinner was also good. My daughter liked the kitty cats roaming around the restaurant and resort. The pool was lovely. Staff were exceptionally friendly. 700m walk to the Palolo deep marine reserve and a similar distance walk in the other direction to Apia central. We might stay again although I would compare prices next time and also maybe book a bungalow instead.
- Maps721072 (6/5): Tired hotel - Just a hotel. If you want to experience Samoa, go to a resort. Hotel is very tired, as are the rooms. We have a list of issues to take up tomorrow, too tired now
- WayneD1690 (10/5): Stopped in for a few drinks by the pool - We stopped in for a few drinks and checked out the hotel and grounds. We sat near the pool chilling out taking in the relaxed vibe. The service and staff was quick and friendly, the place was kept neat and tidy.We then went into the casino next door and played the pokies for a while. Cheers from Ballarat Australia
- Miriama (4/5): - The refrigerator not working and the shower loose
- Ian (8/5): - The hotel must have been having supply issues with some items such as shampoo and body wash. Was difficult to get replacements. Not enough pool towels. This may be due to guests not returning them to the pool area and taking them to their rooms, but there was always a shortage. Not always a consistent availability of wine at the various bars in the hotel.
- Judy (10/5): - Share was excellent
- Michael (6/5): - Wonderful room and really comfortable bed.
- Ross (10/5): - Excellent venue
- Hosanna (10/5): - Great holiday start in the capital Apia. Friendly helpful staff, great accommodation.
- Chris (8/5): - Very friendly staff, pools were excellent! Handy location to town. Room was very spacious although most buildings seemed a little old and tired. Breakfast buffet was pretty good. Would have been great to have some other areas for kids like small playground, games room or table tennis.
- Trudy (8/5): - Lovely clean room with good view of the harbour
- Ed (10/5): - Was a great hotel to stay in
- Lu (8/5): - Great location
- Lu (8/5): - Great location
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