Hotel Humantay Lodge Ollantaytambo

Location: Av cura oqllo s/n, Camino a Willoq, Ollantaytambo, Cusco, 08676, Ollantaytambo, PE

Star Rating: 2 Stars

Property Type: Hostel/Backpacker accommodation

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Free breakfast
• Free WiFi
• Terrace
• Garden
• Continental breakfast
• Wheelchair accessible
• Bicycle rentals nearby
• Hiking/biking trails nearby
• Kayaking nearby
• Rafting nearby
• Free breakfast
• Front desk (limited hours)
• Mountain biking nearby
• Smoke-free property
• Ecotours nearby
• Free wired internet
• Conference center
• Free continental breakfast
• Rock climbing nearby
• Ziplining nearby
• Housekeeping on request
• Art gallery on site
• Mountain climbing nearby
• Coworking spaces
• Upper floors accessible by stairs only

Rooms Available

• Superior Triple Room

  3 Large Twin Beds

  215-sq-foot room, located on the ground floor, garden views

  
  

  Layout - Separate dining area

  Internet - Free WiFi

  Food & Drink - Room service (limited) and local meal delivery service

  Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Laptop workspace, local maps, and window screens

  Comfort - Heating

  Accessibility - Hardwood flooring in room

  Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Soap
  • Local maps
  • Window screens
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - ground floor
  • Meal delivery service available
  • Printer
  • Smooth flooring in room

• Traditional Double Room

  1 Double Bed

  151-sq-foot individually decorated room, located on the ground floor with river and canal views

  
  

  Layout - Separate dining area

  Internet - Free WiFi

  Food & Drink - Room service (limited) and local meal delivery service

  Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Laptop workspace, local maps, and window screens

  Comfort - Heating

  Accessibility - Hardwood flooring in room

  Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Soap
  • Local maps
  • Window screens
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - ground floor
  • Meal delivery service available
  • Printer
  • Smooth flooring in room

• Superior Double Room, 1 King Bed, Ensuite, Tower

  1 King Bed

  194-sq-foot room, located on the top floor, mountain views

  
  

  Layout - Separate dining area

  Internet - Free WiFi

  Food & Drink - Room service (limited), minibar (fees may apply), and local meal delivery service

  Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Laptop workspace, local maps, and window screens

  Comfort - Heating

  Accessibility - Hardwood flooring in room

  Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Soap
  • Local maps
  • Window screens
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - top floor
  • Meal delivery service available
  • Printer
  • Smooth flooring in room

• Superior Twin Room, 2 Twin Beds, Ensuite, Tower

  2 Twin Beds

  194-sq-foot room, located on the top floor, mountain views

  
  

  Layout - Separate dining area

  Internet - Free WiFi

  Food & Drink - Room service (limited), minibar (fees may apply), and local meal delivery service

  Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, and rainfall showerhead

  Practical - Laptop workspace, local maps, and window screens

  Comfort - Heating

  Accessibility - Hardwood flooring in room

  Need to Know - Housekeeping on request, no rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Room service (limited hours)
  • Premium bedding
  • Blackout drapes/curtains
  • Separate dining area
  • Free WiFi
  • Down comforter
  • Rainfall showerhead
  • No rollaway/extra beds
  • Bedsheets provided
  • Soap
  • Local maps
  • Window screens
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - top floor
  • Meal delivery service available
  • Printer
  • Smooth flooring in room

Guest Reviews

• Bartira (10/5): Quero voltar! - Quarto muito confortável, espaçoso e com vista para rio. O barulho do rio cria um clima gostosinho. Banheiro ótimo, água quente. Ótima localização, perto da parte histórica, centrinho e restaurantes. Café da manhã delicioso. Nada.
• Mark (8/5): -
• Angela (10/5): -
• Maulik (10/5): - The host was very kind and approachable. Our train got delayed by more than 2 hours and he waited for us to check in past midnight as a result which was very kind of him. The staff is excellent too. The view of the mountain and the river flowing next to it was exceptional. Perhaps some cross ventilation would have been nice.
• Renata (8/5): Ollantaytambo surpreendente ! - A equipe que nos recebeu foi muito cordial e agradável. Café da manhã é muito simples , mas atendeu. Proximidade da praça principal, restaurantes e da estação do trem, foram pontos positivos, A vista do quarto e da pousada é maravilhosa. Pena que não deu pra curtir mais tempo o quarto, pois chegamos tarde e , já cedo, no outro dia, fomos embora pegar o trem para Aguas Calientes.
• christianne (8/5): - Paisagem próxima ao hotel deslumbrante com um rio ao lado. O hotel tem uma varanda externa,onde vc pode curtir a natureza encantadora do local. Gostei de tudo, o único porém foi o tamanho do qto q era pequeno e não tinha onde colocar as malas, mas p uma diária estava bom.
• susenpups (9/5): Es war rundherum eine schöne Unterkunft - Ein hübsches Hotel in guter Lage (ruhig, dennoch dicht am Zentrum). Wir hatten viel Platz, das Frühstück war gut (Buffett) und wir durften unser Gepäck für zwei Tage lagern, während wir zu Machu Picchu unterwegs waren
• Denize (10/5): Ótima, recomendo. - Da vista para o rio e do atendimento. Nada que eu não tenha gostado
• Belen (9/5): -
• Anand (10/5): -
• Rainy353 (8/5): Value for money hotel a short walk out of the centre - Staff helpful, breakfast was satisfactory with cold meats, cheese and any variety of eggs. Good location 5 minutes walk from the centre of town. The hotel offered laundry and very reasonable cost. We also were able to leave our bags at the hotel while we visited Machu Picchu overnight The room was not cleaned one day due to us taking the key out with us, apparently we had the only key to the room.
• MERY (9/5): Estancia cómoda y transporte de confianza - Qué te gustó del alojamiento? La estancia fue muy agradable. La habitación estaba limpia, cómoda y bien cuidada. El personal fue muy amable y siempre dispuesto a ayudar. La ubicación nos resultó práctica y tranquila. Además, organizamos transporte privado con la señora Sofía y fue un acierto total: puntual, responsable y muy cercana. El trayecto fue cómodo y seguro, lo que nos dio mucha tranquilidad, especialmente viajando con un niño. Todo estuvo bastante bien en general. Si tuviéramos que mencionar algo, quizá pequeños detalles de mejora en algunos servicios, pero nada que afectara la experiencia.
• Vania (8/5): Muy lindo hotel - La ubicación al lado del rio es muy agradable, se siente el sonido del agua. El personal super amable, compré unas frutas y me prestaron utensilios para poder lavar y prepararla. Renato, nuestro guía y parte del staff es lo máximo! Nos contó unas historias muy buenas del imperio Inca mientras nos acompañó durante el tour de Valle Sagrado. Está un poquito alejado de la plaza central, aunque nada terrible. En la ducha se nos salía el agua, nos contaron que era una parte nueva. Quizás sería bueno que eso se revise y repare.
• Jill (10/5): A wonderful, budget-friendly stay in Ollantaytambo - We couldn't have more good things to say about Humantay Lodge. The location is excellent, just a few minutes walk away from the bustling town square. The views of the river are stunning and the sun room made for an excellent place to relax after a long day. The hotel manager, Rene, was incredibly helpful and gave us an excellent tour of the Sacred Valley on our first full day of the trip. The included breakfast was a nice touch with the option to add made-to-order eggs. Overall, the setting is stunning and the hotel staff is wonderful. Highly recommend for a budget-friendly option in the Sacred Valley. The beds could have been more comfortable, but we found this to be the case across Peru.
• Agnieszka (8/5): Good value for money and nice atmosphere. - Good location and very friendly staff.
• Rainer (8/5): - Liebevoll ausgestattetes Boutique Hotel. Der Hausherr stand mit Rat und Tat jederzeit zur Verfügung.Die Inka Ruinen waren zu Fuß gut erreichbar.
• Anand (10/5): Great location with amazing hospitality and hearty breakfast. - We are a family of 4 that stayed here for 2 nights. We had two adjacent rooms, both with a river view. We could hear the river and see some ruins on the mountain cliff from the rooms, which was amazing! Raynee, the hotel manager, took very good care of us, and even gave us a wonderful tour of the ruins because it was light season in March end and he was available. Great restaurants, the town square and ruins are all a 5-10 minute walk away. We wanted to visit Maras, Pisac and Rainbow Mountain the next couple of days, so Raynee found an amazing driver called Edwin with a large minivan and planned our 2 day tour. Edwin was fantastic and spoke enough English. He took us for an overnight stay at Checacupe followed by a morning Rainbow mountain hike, and arranged motorcycle rides up, which allowed us to be efficient with time. Shower was cold on first day for the 2nd person who showered in both rooms. Maybe we should have waited for the water to warm up again.
• Terje (10/5): Nice - River was a bit noisy, but nature...
• mariia (10/5): Комфортное и стильно место на берегу реки - Прекрасный отель на берегу реки. Оставляли машину перед поездом в Мачу-Пикчу все отлично
• mariia (9/5): - Очень красивые виды, хотелось остаться подольше
• tania (8/5): -
• Kirsten (10/5): A warm, family-run gem in the heart of the Sacred Valley - What a hidden gem! Hotel Humantay Lodge truly feels like staying with family — cosy, welcoming, and full of heart. The location is fantastic, set alongside the river and in the shadow of the Ollantaytambo ruins. It’s slightly outside the main square but an easy and pleasant walk, which made it feel peaceful while still being very convenient. Our room was a good size and had everything we needed, with a comfortable bed that we really appreciated after busy days exploring. We only discovered on our last day that there was filtered water available at reception for refilling water bottles — a great touch we wish we’d known about earlier. Rene and his family are simply wonderful. They are incredibly helpful and always smiling. Rene kindly organised our airport transfer and laundry for us, which was very much appreciated and made our stay even easier. We booked a suite for two adults and a teenager and didn’t realise it would be two separate rooms. This actually worked perfectly for us, as we were all ready for a bit of space by that point in our trip, but it’s something to keep in mind if travelling with younger children. This is not the place to book if you’re looking for a slick, impersonal hotel experience. But if you want a clean, comfortable, friendly base with genuine hospitality while exploring all that the Sacred Valley has to offer, this place is perfect. Could be a bit noisy overnight if you left the window open but nothing too bad. A fan in the room to provide airflow would have helped too.
• IRIS (10/5): -
• Emenda (10/5): Hotel Humantay Lodge offered an amazing stay — close to the river, embraced by powerful mountains, and held by a very ki -
• Maria Paz (8/5): -
• KAMILLA (9/5): Atendeu as minhas expectativas - O hotel é mais uma pousada muuuitooo agradável. Fica a uma distância tranquila do centro, dá pra ir andando. Fica próximo ao sítio arqueológico de Ollantaytambo. Mas o que mais me encantou foi a localização do meu quarto, ele tinha um janelão que dava pra montanha e ao lado tinha o rio, a gente podia dormir ouvindo o barulho só do rio e isso pra mim foi fantástico. O lugar trazia uma paz maravilhosa, o café da manhã é simples, mas feito com muito carinho e me parece que é típico da região. Não tem nada que não tenha gostado.
• Kitt (10/5): Great hotel in Ollantaytambo - Nice property right next to the river. The bed was very comfortable. The staff is really nice and helpful. They provide great breakfast in the morning. They allow for bag storage. They have filtered water by the front desk area. Lots of lounge space in the hotel to just relax.
• Lucía (7/5): Aceptable. - La ubicación cerca de la plaza y la amabilidad del personal. El desayuno es buffet y las vistas del jardín son muy bonitas. El baño necesita una reforma urgente, se sale la tapa de la taza y huele mucho a humedad tras las duchas porque no hay ventilación suficiente. Hay muchas humedades en las paredes y se descuelgan los enchufes. No limpiaron la habitación (ni siquiera cambiaron la papelera del baño). Hay servicio de lavandería aunque caro.
• Ana Paula (9/5): Uma boa pedida. - Fomo muito bem atendidos, a localização é bem legal, pq fica aos fundos do sitio arqueológico, do Rio, então a vista é linda e dormir com o barulho da água foi maravilhoso. Perto da praça, e de uns mercadinhos. O café, acho que poderia melhorar.
• Pam (6/5): Humble hotel, with a very kind host, within easy walking distance of Ollantaytambo main square. - The host, Rene, was very kind and helpful with information about the area, arranging taxis, etc. The hotel is comfortable enough. The common lounge area has comfortable furniture, and a very nice view of the gardens. The room was pretty humble. The bed was fine, but furniture in the sitting room was very hard and uncomfortable. The bathroom was fine, just old. The hotel is within easy walking distance of the ancient sites, plus many, many restaurants.
• Danijela (10/5): Comfortable stay. Renato is an amazing proprietor. Great costumer service. Very clean. Helpful staff. I would recommende - Good location. Amazing owner
• Danijela (10/5): Very comfortable stay. Great costumer service. Renato is an amazing proprietor. Good location. I would recommend - Great owner. Good layout and location
• James (9/5): - Great lodge with friendly staff and a nice laid-back feel. Private parking spot for motorcycle/car, not fenced but I left my bike there for 6 nights with no problem at all.
• Paula (8/5): Recommend this hotel - lovely place to stay - Location of hotel is great, easy walk into the main square for restaurants and local ruins etc. staff very helpful, recommended where to visit, thank you. Hotel is by the river and our room looked out into the river and you can see kingfishers if you’re lucky! Room was a good size, bed large and very comfortable. Parking for the car was right outside the hotel, in a cordoned off area so very convenient. Shower was hot and food pressure too. A lovely hotel to spend a couple of days. Room didn’t get serviced every day (we stayed three days) and we could have done with bathroom bin being emptied and toilet roll replenished. Luckily I travel with a spare toilet roll! Breakfast was standard for Peru but sometimes there were no clean plates or no cutlery etc - just a small thing but it would make things run smoothly.
• Edithriosarana (10/5): - L'hôtel est bien situé dû à sa proximité des commerces. L'extérieur a une vue époustouflant des montagnes et les chambres sont confortables et calmes. L'accueil est très chaleureux. Avant d'aller voir une agence en arrivant pour des tours touristique parlez avec le guide de l'hôtel il vous informera mieux car certaines agences ont des prix exorbitants. Je recommande vivement cet hôtel.
• CHAIYUTH (10/5): -
• Graciela (7/5): - La atención
• Norma (9/5): - Me gustó la flexibilidad, la calidez y amabilidad del personal. Fue cómodo tanto para los niños como para nosotros como adultos. Buena relación precio-calidad, cerca a los lugares más lindos e importantes de visitar. Algunas veces no había agua caliente en la ducha, pero al avisar al staff, quedaba resuelto en algunos minutos.
• Lidiane Miranda (10/5): Maravilhoso! - Gostamos de tudo, o rapaz da recepção muito simpático e atencioso com tudo, a localização boa o hotel muito aconchegante, quartos limpos, cama boa e chuveiro muito bom . O café da manhã bom também. Ele tem um vista linda das montanhas e do rio que passa ao lado . O hotel fica uns treze minutos andando até a estação de trem . Foi tudo muito bom.
• rodolfo (8/5): -
• João Ricardo (8/5): Atendeu as nossas expectativas, pelo Custo Benefício. - Os funcionários foram muito atenciosos e o local era bem sossegado. Também com um café da manhã o suficiente para a primeira refeição do dia. O acesso ao quarto, que nos foi cedido era uma pouco estranho e desconfortável, tendo que passar pela chuva, Acredito que era o quarto mais barato. E também minha esposa notou falta de higiene nos equipamentos do café da manhã.
• Kerry (8/5): - This was a peaceful hotel with nice areas to read and relax. The staff were friendly & helpful. The breakfast was delicious. The female staff member’s omelette was light & tasty.
• Daša (10/5): -
• Patricio (9/5): -
• Asli (7/5): Room for improvement, but lovely people - The owners were lovely! I was happy I could park the rental car in the hotel owned small space outside. They gave us packaged breakfast for our very early train to Machu Picchu. Nice hot showers too. Photos look much better than reality. There were lots of flies in the bathroom, but no mosquito net. Compared to other hotels of similar price point in Ollantaytambo, I expected much more.
• Jeff (8/5): -
• Christine (7/5): -
• Alessandra (8/5): - Da cama e chuveiro. Andava um pouco até a pousada e a comunicação não foi a melhor. Solicitamos um táxi para a estação de trem, mas não foi solicitada e pior, era um dia de chuva.
• Henry (10/5): -
• Celia (10/5): Aconchegante - Local bonito e silencioso, boas camas, chuveiro quente, bom café da manhã, funcionários muito gentis Gostamos de tudo
• Claudia (9/5): - La gente amable y la ubicación buena. Podría ser mas limpio pero igual esta bien
• Ashlee (9/5): - Staff were very friendly and accommodating. Building is older but clean and felt very safe. Location very close to town centre. Was noisy from traffic on nearby road but seems to be the same everywhere in Ollantaytambo. Hot water was limited during certain hours during the day but wasn't too much of an issue.
• Nuria (9/5): -
• Stavros (10/5): Renè, he is there for anything you will ask for, really helpful, funny and smiley guy! Thanks for everything Renè - Renè, the onwer, spoke English so we could communicate, always with a small on hi face, he organised for us a beautiful tour in Moray and Salt Mines in a really good price! He was really helpful for anything we asked ! Also the location was great with decent clean rooms. All good - nothing to comment
• Ricardo (3/5): We were not very happy with our stay at the hotel our sleep was not good. Had traffic going through the street in front - The floors seemed to be giving in every step we took up stairs in our sweet. The place is over priced, I wished I would have rebooked at different place. There is no space in the bathroom and no where to place your belongings. The photos on booking.com did not reflect the actual condition of rooms or hotel
• aishwarya (8/5): Good place but poor breakfast service - The room was good, the host was accommodating to get us the room early than the standard check-in time. However, the breakfast offered was very poor. Each morning only few pieces of veggies were given, multiple requests had to be made for refills. The owner should look into this, other guest also had similar complaints.
• Jaime Ernesto (10/5): beautiful stay. would come back again. - Everything, from the warm welcome by the family, the breakfast, the views, the sound of the river, closed to the plaza, we had a beautiful stay, with a bonus that we could see hummingbirds from our bedrooms. Highly recommend.
• Jozsef (7/5): -
• ANGELOS (10/5): - Πολύ καλή τοποθεσία , αρκετά κεντρικά ! Με ωραίο πρωινό και ωραίο κήπο να κάτσεις αν θες με ένα ωραίο μικρό ποτάμι να περνάει από μπροστά σου . Ο Rene μας βοήθησε στα πάντα ! Ακόμα και τις εκδρομές μας βοήθησε να μας κάνει την οργάνωση και όλα ! Σίγουρα το προτείνω για διαμονή! Δεν υπήρχε θέρμανση
• MAURICIO (8/5): Estadia Marcante - A localização é boa; Quarto confortável com bela vista para o sítio arqueológico; Limpeza Facilidade de comunicação com o atendente O quarto é frio e sem aquecimento Certo dia faltou água temporariamente, com consequente desconforto; O quarto não possui cortina "Black out"
• Julia (10/5): - Rooms were very clean and staff were very friendly and helpful. We enjoyed our stay here!
• avshalom (10/5): -
• Dora (8/5): Beautiful accommodation by the river. - The accommodation itself is lovely – a beautiful house right by the river, with a comfortable bed and a very pleasant atmosphere. Both the receptionist and the lady preparing breakfast were extremely kind and welcoming, which we really appreciated. Unfortunately, our experience with one member of the breakfast staff was very disappointing. The man serving breakfast was unfriendly and, when I asked for an extra slice of cheese, he refused, saying that the portion is strictly limited to three very small slices. The breakfast overall was very basic, and the portion sizes were minimal, so we definitely didn’t eat enough. Being denied something as simple as a bit more cheese felt quite unreasonable. Overall, the accommodation and most of the staff were wonderful, but the breakfast experience was not up to the same standard.
• Meritxell (10/5): -
• Sandro (10/5): Lugar lindo, mas o atendimento é o que há de melhor! Amei! - Atendimento maravilho. O local parece uma casa de fazenda e super bonito. Amei me hospedar lá! :) Não houve nada!
• Sandro (10/5): Maravilhoso e atendimento excelente! - Maravilhoso e atendentes super cordiais. Amei o atendimento do local. Não houve
• orlando santiago jacome (9/5): Hotel muy Bonito - Hotel muy Bonito
• RONIT ZOHAR (10/5): -
• Audrey (8/5): - Cute hotel right on the river. Bring earplugs or white noise as right on the road also. Breakfast was made to order eggs.
• Matt (10/5): Super place to stay in ollantaytambo and super owner! - Nice place to stay on the Urubamba and in walking distance to everything in Ollantaytambo! This was our 2nd stay here at the lodge. The owner is awesome and got us situated with a car from the Cusco airport and then on a daytrip during our stay. We appreciated all of the help!
• Beckarrooo (3/5): Cold, in every sense - Hot water in showers. Pretty view. The staff were not friendly or welcoming. I arranged an airport pickup but no one was there for me. I called and messaged for 20 minutes before hearing anything back from them, by that time I had found another taxi. (By the way it costs the same with the hotel or with a regular taxi). When I received a response on booking where I had messaged, the owner said "thank you for the information" with no apology or offer to help find a solution. When I arrived no one gave me information about the hotel or my stay. When I eventually saw the señora that owns it, I smiled and said good morning and she didnt even smile back. The hotel is beautiful but it's so cold you cannot enjoy it. There are no blankets, no rugs, no heat source. The hot water in the dining room didn't stay hot. No one was ever really in the hotel. The breakfast was fine. The bathroom smelled bad and has a teeny tiny sink that gets water everywhere (and then you're even colder). The towels were crunchy/hard. They took my key one day to clean my room but all they did was take the towels and not even replace them. They didn't change the bedding. The housekeeper confronted me in the dining room to accuse me of getting blood on the towel. I was very disappointed in this hotel and I wish I had saved money and stayed in one of the affordable homestay options with friendly service.
• Oksana (7/5): not very happy - We could take a thermos with hot water to the room for night. We had 2 rooms together and the view from the window of the first room was wonderful. We had a heater in one room. We like Ollantaytambo and visited this city second time. There were a lot of nice and interesting guests to talk to in this hotel. Very cold in the hotel, no heater in the dinning room, so when outside is +7, in the dining room where you suppose to have a breakfast is the same temperature. Breakfast is modest, but frying eggs were always good. We had a good experience in Samanapaq hotel 2 years ago, it was incredible place with very good facilities, the price almost twice up then here, but it is still about 70 euro. This time we would be happy to cahnge the hotel, but we couldnt, our booking was un- refundable. So we stayed there and still enjoyed being in Ollantaytambo. We were staying 6 night. Be careful with your passports - they took it when we came , and they forgot to return us, we also didnt remember that somebody took our passports, because it is so unusual.. So we have to drive back almost from Cusco to get our passports, and Rene(owner of this place?) didnt agree even to drive to meet us on our way even we were in a hurry to the airport...
• Tácio (9/5): Superb - Great staff and the room is big, with a view to the river. The bed is gigantic.
• Cah27 (9/5): Nice hotel for a family stay. - We enjoyed our stay at this hotel. The manager, Rene, was very friendly and helpful. The hotel rooms were nice and quiet. The breakfast was nice. The family room's bathroom could use more hooks for hanging up towels. It would also be nice if the hotel could provide drinking water for free for guests.
• Xiaomei (8/5): Very good -
• Haijing (7/5): Good -
• Toni (8/5): Very good vakue for money - This was a family run small hotel with good assistance from the owners. They were very helpful making sure we knew what to see and do. Rooms were spacious and good hot water. It was very cold as there is no heating in the shared spaces so that was a little uncomfortable, often warmer inside than outside. Breakfast was very basic
• Marsha (10/5): Fantastic stay! Absolutely recommend without hesitation! - Absolutely breathtaking location with the river right behind it. Very convenient to a lot of things to do in the area and great restaurants. The owner was super helpful and friendly.
• Rob (7/5): Pleasant stay at Hotel Humantay Lodge - Rene and his wife were excellent hosts. They took care of all of our needs. From transportation to tours, and laundry. We felt very welcome. Close to the main square, but not too close. The bathroom was small. Some road noise. Older property(nothing new in this ancient Inca town).
• Patrick (10/5): Exceptional - Beautiful room with river and mountain view and very friendly staff that operate hotel, great breakfast!
• Philip (10/5): This hotel is the perfect combination of hotel facilities but feeling welcome in a family home. Totally recommended! - It’s hard to know where to start to say how good our stay was. Great location by the river with wonderful views, amazingly comfortable bed, good breakfast, steady wifi. But the real joy is staying with Rene and his family. This slightly unusual hotel is the perfect mix of all the facilities of a family hotel yet all the welcome of being in a family home. We felt so welcome that we felt part of Rene’s family. Rene doubles up as driver and guide too, and took us to all of the major sites in the Sacred Valley, making our trips interesting and always allowing us as much time as we wanted at each site. Oh, and Ollantaytambo is absolutely lovely. Absolutely nothing to dislike.
• Fabia (9/5): Special place - Amazing location, super clean, spacious rooms and social area. The host is great, helpful and friendly. Comfy and quiet. All was great.
• Milda (9/5): The hotel is good value for the money. Dont expect nothing fancy but it was great to spend one night at a cheap accomoda - The property is situated on the bank of the river, within waking distance from the train station, main square, and Olantaytambo ruins. Friendly staff, great breakfast, delicious coffee. Breakfast is simple but everything that is needed. Hot shower in am. It is not a 5 star hotel so don’t expect perfection, but it is very good value for the money. We got the best night sleep in Peru during our stay. Cool room and warm blankets. Listening to the river was very calming. It did not bother us but maybe useful for others to know. We could not get hot water in the evening. The doors are not sealed so cold air seeps in. The blankets are very warm though…
• Kalynn (10/5): - This was a lovely boutique hotel with a beautiful view of the river and the mountains. Very accommodating staff with a nice breakfast and good information about the town and tour options. The manager took me on a private tour of the Sacred Valley and also woke up extra early to make me breakfast before my Machu Picchu visit. There was no heat in the room but there were plenty of warm blankets to keep you comfortable. I felt completely safe as a solo female traveler and would highly recommend this hotel for anyone visiting the Ollantaytambo area.
• Roberto (10/5): - Love the scenery and it was walking distance to the ruins
• haydimar (8/5): Recomendable - El hotel fue acogedor, el desayuno excelente. Esta relativamente cerca de todo.
• Sara (9/5): Super nice - Very spacious and nice rooms with a view to the river. Very near the plaza and market and 10’ walk from the train station. Laundry service in the hotel. Rene, the manager, is super nice and helped us a lot. He even took us to the sky bikes and back to Cusco in the hotel car. I highly recommend staying here before or after Machupicchu and explore the Sacred Valley from here. Rene can take you or recommend places to visit. I recommend this super nice lodge.
• Jan (9/5): Superb -
• Jan (9/5): Superb -
• Julia (10/5): - A beautiful place next to a river. Very pretty.
• Richard (9/5): Beautiful family run hotel with breathtaking views on a quite street but minutes from the center. - Hotel is located directly on the Patacancha river and the rumbling of the water permeated the hotel like a wonderful white noise machine. The property is located about a 3 minute walk to the main square and maybe 10 minutes to the train station but is on secluded street so it was very quiet. The rooms were large and comfortable and the staff was exceptional. They are in the process of updating each room one by one so this place will get even better as time goes by. nothing! We loved our stay at Humantay lodge
• Groman (10/5): Great location and beautiful view! - The hostal workers were very friendly and helpful! I loved the location, close to town and only a 15-minute walk to the train station, a straight shot down hill. The views from our rooms were stunning. This was a great place to lay your head down and get a hot shower after seeing the ruins in Ollantaytambo one day, and then the next heading to Machu Pichu,
• Pili (10/5): - Fué un lugar muy tranquilo con vistas espectaculares al río...Muy buen desayuno y todo el personal muy agradable... Yo regresaría!!!
• Evan (10/5): - Staff was excellent and helpful. Beautiful spot - hear the river.
• Horntvedt (10/5): Exceptional - Renee took great care of our group of four. He also took us out on an excellent guided adventure on our trip to Pisac. Highly recommend.
• James (9/5): Superb - The couple that run the lodge are amazing and incredibly helpful. Would highly recommend a stay!
• Candida (9/5): Superb - We loved this place it has a slightly scruffy homely charm in a stunning setting right on the river and a short walk to the square and loads of restaurants. The family suites are very spacious and worked really well for us as were were using Ollantaytambo as a base, so it was nice to have a big fridge, sofas to chill on, with great views of river and the odd humming bird. It was also good to be able to use the kitchen to make hot drinks with unlimited free coca tea etc whenever we wanted. Renee who runs the place is so friendly and helpful. He is very knowledgeable with good English and happy to chat about anything! We organised a pick up from the airport with him via WhatsApp and a driving tour on the way back to Cusco to include the best views of mountains and beautiful countryside. The showers were the best we had in Peru which included some much fancier hotels and the breakfast was good too. The laid back approach may not suit everyone, the odd time there was no one on reception but Renee soon reappeared. This place is really a home from home but not for those who like a swish , corporate, predictable, soulless chain hotel!
• Neill (10/5): Amazing experience! - We had an amazing stay. The grassy area overlooking the river was beautiful and the emoloyees were extremely helpful. Defintily worth a stay!
• Dmytro (10/5): Quit, safe, delicious, friendly - A quiet and lovely hotel by the river with stunning views and an excellent breakfast (the papaya and mango salad was amazing), along with an omelet! Breakfast can be served earlier than 7:00 AM upon request. The hotel offers hot water in the shower and parking (advance reservation is recommended). This is a wonderful family-run hotel that I highly recommend.
• Kitaporn (5/5): Good place but the staff - The room is spacious and relatively clean and in a quiet environment I don’t know if this happened with other guests but when we were there, the staff attempted to overcharge/ overcharged us from transportation to accommodation. We booked a car to pick us up from airport to the hotel and the driver kept rushing us to get to the car at 15.46 pm, while we were just landed at 15.30 pm and waiting for our luggage to arrive, saying that 2 dollars for extra time in the airport parking. Additionally, at the end of our stay, he charged us over than what was written on our reservation on booking.com. We didn’t check our reservation when we paid as we were in a rush to get on a taxi. We acknowledged that we did check out late and that the hotel charged us 20 dollars more (which we totally understand it’s our fault), but he should have told me that the overcharged price is for the late check out. Besides, he still ended up over charging us of 25 dollars and needed to hand us a cash of 25 dollars for this sketchy overcharged bill, after a very long conversation on WhatsApp even I would like to talk over Booking.com for track record. This really made us feel bad as it’s our first time in Peru and we didn’t expect to experience this kind of thing in our trip. Ps. At first I didn’t want to write this down but I also didn’t want anyone to experience this same thing in their trip. So here it is.

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