Hoteles Casa Real

Location: Av. Garcilaso N° 218, Cusco, 8002, Cusco, PE

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - Anytime

Check-out: 10:00 AM

Instructions: This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

• Free breakfast
• Free WiFi
• 24-hour front desk
• Terrace
• Luggage storage
• Concierge service
• Free airport transportation
• Free breakfast
• Smoke-free property
• Tours/ticket assistance
• Free buffet breakfast

Rooms Available

• Triple Room

  3 Twin Beds

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe and iron/ironing board (on request)

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi

• Twin Room

  2 Twin Beds

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe and iron/ironing board (on request)

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi

• Single Room

  1 Twin Bed

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe and iron/ironing board (on request)

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi

• Double Room, Hot Tub

  1 Queen Bed

  Relax - Private hot tub

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and towels

  Practical - Safe and iron/ironing board (on request)

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Safety deposit box
  • TV
  • Private bathroom
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Private spa tub

• Double Room, 1 Queen Bed

  1 Queen Bed

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Room service (limited)

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Practical - Safe and iron/ironing board (on request)

  Comfort - Daily housekeeping

  Accessibility - Wheelchair accessible

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Private bathroom
  • Room service (limited hours)
  • Wheelchair accessible
  • Daily housekeeping
  • Free WiFi

Guest Reviews

• Digna (2/5): - Very old and dose not have views in bedroom biggest bad thing no Elevator. Breaded sucked. Only Edgar was very informative the reception man.
• Verified traveler (10/5): - Está muy centrico, buena atención, guardia de seguridad siempre
• Lee (8/5): - Very plain basic hotel that's kind of hard to find.. only a single door along a busy street, but it leads down a hallway to a surprisingly nice little hotel. My bus (coming back from Machu Picchu) was running late so I called to tell them it would be shortly after midnight before I arrived and they said no problem they'd be there waiting on me and thanks for calling! Room is very basic but exceptionally clean. Shower had good hot water and plenty of fresh towels. My only complaint is the walls were quite thin making it difficult to sleep once people were up and about elsewhere in the hotel. Overall I booked the hotel based on Expedia reviews and just taking a chance and it worked out quite well!. Definite recommend.
• Verified traveler (6/5): - Lo que no nos gusto del hotel fue la limpieza de las habitaciones las sabanas estaban sucias. El primer día pedimos que nos cambiaran las sábanas porque están sucias hasta manchas de sangre tenia y estaban amarillas. En las imágenes de internet ponen algo bonito y llega uno se encuentra con algo totalmente diferente. Además un día le revisaron a mi esposa la maleta, lo evidenciamos porque le dejaron los cosméticos por fuera de la maleta.
• Verified traveler (8/5): - Location, nice room. The only bad thing is that it doesn’t have an elevator, but the staff was helpful with the luggage.
• Alan (8/5): - Very clean room and bathroom, warm, comfortable beds and pleasant staff. The property was near the town center within easy walking distance and a nice breakfast was available. They also had an affordable laundry service.
• Diego (8/5): Visitando el Cusco - Un viaje de aprendizaje y para hacer un poco de turismo, el Cusco una ciudad antigua, bastante limpia y ordenada
• dario (8/5): boa - Foi boa, no entanto o café era servido no quinto andar e o hotel não tinha elevador
• Oleg (4/5): Never again - It is not hotel. It is hostel
• Sandra (8/5): - Esta cerca del centro, el personal fue atento y agradable en recepción y desayuno fueron amables y fue bueno en calidad, lo que no me gusto es que falta limpieza en la habitación y no tiene ascensor el cuarto piso se escuchan las tuberías toda la noche y eso molesta
• Candice (8/5): Desayuno estupendo!! - El desayuno es espectacular!! La cama es súper cómoda, la limpieza es buena. En mi habitación la señal del celular no era buena. Me otorgaron un calentador, mi habitación se mantuvo cálida toda mi estadía. Regresare
• Jessica (8/5): Simple, quiet, good location. - Great breakfast with a view of Cusco from 5th floor, room was simple, comfortable and quiet (except for a a guest who decided to roll their luggage down the tiled hallway floor at 3am!!). Our room was tiled, so pack your slippers or warm socks if you get cold feet! 15min drive to airport (taxi included in our room price), friendly and helpful bilingual staff. 15min walking distance to main square of Cusco. Expedia listing said there was a bathtub, however we did not have one in our room on the third floor. Shower pressure not great and the wifi cut in and out - I was able to access on my android, however my partner could not accces on his iphone.
• RAFAEL (8/5): - Pessoal muito atencioso, café da manhã muito bom.
• Verified traveler (10/5): Great hotel, helpful front desk. Clean - Great hotel, helpful front desk. Clean. Great hotel laid back and close to everything in cuzco
• Karl (10/5): Great no-frills hotel - stayed here 2x - Stayed here on the first night of two separate visits to this hotel. Is a no-frills hotel with good service - see my other review. Both nights were consistent with each other and I would recommend this place again. One more point is there is no lift and breakfast is served on the 5th floor. This said, if you are visiting Cusco and travelling through the Sacred Valley, five flights of stairs should not scare you off from this place!
• Karl (10/5): Terrific no-frills hotel & great location - Stayed at this hotel two separate nights at the start and end of a trip through the Sacred Valley. The hotel is no-frills, clean with comfortable beds. It is located within a 10 minute walk to the train station which was great for the early morning Peru Rail train. Also, for a no-frills hotel the buffet breakfast was terrific, with good start & finish times and four options from a menu as well. At time of my stay there was free shuttle to the airport which was a nice touch as well.
• Buck (6/5): More of Hostel than a Hotel - Casa Real is more of a upscale hostel than a hotel. If you come prepared for that it is pretty nice, and the staff are very helpful. There is no longer an entry facade for this "Hotel" Entry is through a steel exterior door and interior security gate down what appears to have been a service entry to the basement. It is directly behind a bus stop on a busy street. It has no curb appeal. The website for this hotel showed nice rooms and they were nice. Mattresses a little thin/firm but nice and overall very clean. The website also showed a restaurant which is no longer there (torn down to make more rooms). Hotel has no elevator. We were on the fourth floor. Elevation at Cuzco is enough that oxygen is available in the lobby so climbing stairs with luggage is a challenge. Hotel is convenient to the central part of town, but that also meant that there was significant street noise until about 2 A.M. The staff was very helpful and pleasant.
• Albert (4/5): Clean, but issues with check-in, billing, staff - When we checked in, they gave us a bad exchange rate, but we didn't complain because they didn't charge us for the extra person in the room. After we put our luggage away and were ready to set out to enjoy the city, they hotel administrator (his title), told us they had accidentally checked us into the wrong room. OK, mistakes happen. When they moved us to the new room, there was already luggage in that room. Finally they moved us into a room that seemed to actually be vacant, but left one of our suitcases in the first-occupied room. When we complained and asked for some consideration on the room fee in because of the inconvenience and waste of time, the administrator immediately became defensive and denied any responsibility, blaming the bell-person for grabbing the wrong key. Clearly this was not true, because in the overly-long check in process, it was the administrator's assistant who assigned the room and gave the key to us. At that point, the administrator's assistant joined the conversation in a very rude manor. Rather than continue, we told them we would let the on-line community know what happened, The administrator told us that that is our right. Later when we returned for the evening, they let us know they had made a billing mistake by not charging for the extra person. They told us they would not add that charge, but would renege on their promise to taxi us to the airport the next morning. (We had already paid for two taxi rides).
• Rob (10/5): Very helpful staff - Very clean, good location, staff all very helpful with more than sufficient English
• G M RENGIFO (8/5): Recomendable - Todo estuvo súper bien hasta que en mi última noche de reserva de regreso de Machu Picchu me dieron la habitacion equivocada y no hubo modo de solucionar el error cometido por la recepcionista
• Verified traveler (10/5): Excelente opção - A equipe foi muito atenciosa e sempre esteve à disposição para ajudar com qualquer coisa. O quarto em que ficamos era amplo e confortável. O café da manhã era saboroso, provavelmente o mais variado que encontramos nos hotéis em que ficamos no Peru. O hotel oferece chá de coca e água aos hóspedes, além de contar com cilindro de oxigênio. Excelente opção para ficar em Cusco, com ótimo custo-benefício. A única ressalva relevante é que o hotel tem quatro andares, mas não tem elevador, o que pode provocar dificuldades a algumas pessoas, embora a equipe prontamente auxilie com as bagagens.
• Verified traveler (10/5): Excelente opção - A equipe foi muito atenciosa e sempre esteve à disposição para ajudar com qualquer coisa. O quarto em que ficamos era amplo e confortável. O café da manhã era saboroso, provavelmente o mais variado que encontramos nos hotéis em que ficamos no Peru. O hotel oferece chá de coca e água aos hóspedes, além de contar com cilindro de oxigênio. Excelente opção para ficar em Cusco, com ótimo custo-benefício. A única ressalva relevante é que o hotel tem quatro andares, mas não tem elevador, o que pode provocar dificuldades a algumas pessoas, embora a equipe prontamente auxilie com as bagagens.
• Yasna (10/5): Hotel muy agradable, bonito y barato. - La atencion es muy buena, el personal muy amable y atento, habitación confortable y limpia, desayuno muy completo y exquisito. Recomendable.
• Peter (10/5): Tophotel dicht bij het centrum. - Perfect hotel. Aardig personeel, bagageopslagservice (voor als je bijvoorbeeld naar Machu Picchu gaat). Taxi service. Warm water. Grote kamers, fijne bedden. Heel uitgebreid ontbijt!
• Chi Che (10/5): - Really good hotel. Reception is really helpful and hotel quite good, thanks.
• Carlos (8/5): - Muy buen Hotel una buena opción en relación con su precio
• Verified traveler (10/5): Small hotel in excellent location - This a hotel I return to frequently and I have never been disappointed. The breakfast is great, the staff is extremely helpful and the hotel is very secure. You simply can't do better in the price catagory.
• Ryan (8/5): Nice clean and warm hotel - The hotel was nice and warm with good hot water and was definitely clean. Thanks front entrance is a bit hidden with just a single opaque door leading back to the hotel, but it's right where Google maps says ;) the hotel was nice and warm which is important in Cusco because it can get very cold at night, and the water was good and hot which is another issue in Cusco. There aren't elevators so you have to climb quite a few sets of stairs if you are on the upper rooms, but it helped us prepare for the mountain hiking. It's also a little far from Plaza de Armas, about a 10 minutes brisk walk, but it's a really comfy warm stay.
• cora (10/5): Reconocimiento a las buenas actitudes.. - Excelente atención, cordialidad, limpieza, atención y sobre todo seres humanos dignos de destacar.!!! nuestras felicitaciones.....Recomendables y volveremos..!!
• Vanessa (10/5): Bra - Hotellet var jättebra och centralen till allt. Personalen var trevliga och hjälpte mig med alla mina frågor.
• Danilo (10/5): Excelente! - Excelente hotel. Funcionário amáveis e prestativos, acomodações confortáveis, localização razoável e ótimo café da manhã. Excelente custo/benefício. Recomendo.
• Verified traveler (10/5): Staff are very helpful! - They provide 24 hr free drink, hot and cold! Most hotels and restaurants in this area don't provide free drinking water.
• Brad (6/5): My Honest Opinion - Our stay here has me of mixed opinion as there is both good and bad. The Good: 1) Away from touristy areas which makes you explore other restaurants/markets/shops which come at a much lower price. 2) Decent price but you get what you pay for The Bad: 1) No safe in room. 2) If you are English speaking, there is not always someone at the desk that speaks English well or at all. Other places we stayed at in the area had fluent English staff available 24/7. 3) Noisy rooms as you hear outside noises, noises above and below you, road noise, etc.
• Verified traveler (10/5): 가성비 좋은 호텔 - 직원 완전친절하고 요청하시면 공항무료셔틀도 제공해줘요 조식 훌륭하고 와이파이도 그만하면 괜찮고 위치도 센트로와 10분거리예요 2번 묶었는데 첫번째 묶을때는 뜨거운물이 잘 안나오는 방이었고 두번째 방은 뜨거운 물 잘나왔어요 전반적으로 강추해요! recommendable!
• Verified traveler (6/5): - L'unico problema sono i piani alti senza ascensore
• Verified traveler (8/5): Clean, functional hotel - everything you need - Very good, clean hotel, in a very convenient location, close to the centre. Friendly, helpful staff. Breakfast on the top floor, with views of the city.
• Shigellosus (10/5): - A great small and economic hotel located at the right place, close enough to all the downtown activities but far enough to all the noise and large concentrations of people. The breakfast goes above and beyond to what most hotels present. Must complete elevator work ASAP, especially at 3,400 meters altitude
• Irina (10/5): Good Hotel - I like the hotel
• Milagros (8/5): - El hotel y habitaciones muy limpio. Seria bueno que evaluen cambiar la fachada del hotel ya que la primera impresion que uno se lleva al llegar es como que sino fuera bueno, pero en realidad por dentro es muy limpio y agradable. Asimismo evaluar la instalacion de ascensor. El personal muy atento, siempre al pendiente de las necesidades del huesped. Ubicacion cerca al.centro historico, caminando a 10 minutos aproximadamente. Desayuno buffet bueno.
• Sandra (8/5): Comfortable stay in Cusco - Comfortable one night stay with one way free travel to the airport. A good variety of foods are served at breakfast on a lovely sunny terrace overlooking the city
• Verified traveler (10/5): Great stay - We had an amazing stay here. The staff was the best part of it. Because of the winter the room was freezing, but when we asked they got us a heater that saved our stay. One of us also got sick the day of checkout, and we got to stay two hours extra in our room. The breakfast was ok. All in all the staff here made our stay amazing.
• Verified traveler (8/5): Gelungener Aufenthalt trotz Höhenkrankheit - Sehr freundliches Personal, Wasser und Tee immer vorhanden, es gibt sogar eine Sauerstoffflasche...leider haben wir davon erst am 3. Tag erfahren, daß wäre am Anfang sehr hilfreich gewesen, da wir große Probleme mit der Höhe hatten
• diana (8/5): Cómodo y pulcro hotel - Pasamos un buen momento ya que lo mejor fue la limpieza del hotel y las habitaciones. La amabilidad de los empleados del hotel es súper buena y es cerca al aeropuerto y plaza de armas, donde puedes conseguir tours económicos. En general una buena compra.
• Jose (4/5): Hotel? Mejor debe llamarse Hostal - Hotel muy basico. Deberia ser llamado Hostal.

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