Hotel Keisui

Location: Taira 2884-13, Omachi, jp

Star Rating: 4 Stars

Property Type: Ryokans

About this Property

Important Information

Policies

Check-in: 03:00 PM - 11:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Free beach shuttle
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Ski storage
• Karaoke
• Non-smoking throughout
• Board games/puzzles
• Public Bath
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• Ski storage
• Television in common areas
• Free wired internet
• Golfing on site
• Self parking (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Spa tub (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Secured parking
• Ski lift privileges
• Snow sports gear
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Japanese Room with Hori-gotatsu, Non Smoking

  6 Twin Futons

  Overlooking the mountains

  
  

  Layout - Separate fusuma (room partition)

  Entertainment - Flat-screen TV with satellite channels

  Food & Drink - Refrigerator, electric kettle, and room service (limited hours)

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, a toilet with electronic bidet, and slippers

  Practical - Safe

  Comfort - Daily housekeeping and climate-controlled heating and air conditioning

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Safety deposit box
  • TV
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Satellite channels
  • Electric kettle
  • Bidet
  • Toilet paper
  • Shampoo
  • Tatami (traditional Japanese flooring)
  • Room service (limited hours)
  • Daily housekeeping
  • Bedsheets provided
  • Toilet with electronic bidet
  • Soap
  • Fusuma (room partition)

• Japanese-Style Room

  Featuring tatami (woven-straw) flooring and futon bedding, each room comes with a low table, seating cushions and a flat-screen TV. Yukata robes and a green tea set are also included.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese-Style Room with Open-Air Bath

  Featuring tatami (woven-straw) flooring and futon bedding, each room comes with a low table, seating cushions and a flat-screen TV. Yukata robes and a green tea set are also included.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

• Japanese-Style Room

  The family room includes a private bathroom, well-fitted with a bath, a shower, a bidet, a hairdryer and slippers. The family room features tatami floors, a seating area with a TV, air conditioning, a wardrobe as well as mountain views. The unit offers 6 futons.

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Yukata
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)

• Japanese Western Style Room with Open-Air Bath

  Guests will have a special experience as this twin room features a private open-air bath. The spacious twin room offers air conditioning, tatami, as well as a private bathroom featuring a bath and a shower. The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Fan
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Toilet paper
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Yukata
  • Feather pillow
  • Hypoallergenic pillow
  • Smoke alarm
  • Key access
  • Tatami (traditional Japanese flooring)
  • Air purifiers

Guest Reviews

• Seymour (9/5): A little gem in a small onsen village. - Breakfast was awesome. Onsen was great, the foot bath room with welcome drinks was lovely. Our room was on the river side and the view was so beautiful. I should have asked the service staff about the lift to the bus stop. Only 9 minutes walk but would be easier if we could have had a lift.
• Lior (9/5): - אם רוצים להגיע לדרך האלפינית זה המלון לבחור. אונסן מצויין, חדר גדול ונקי, אוכל מעולה. רק שהדרך האלפינית עצמה קצת מיותרת… המון סינים צעקנייים, מאוד תיירותי…
• KengCheng (8/5): -
• Sau Wai (9/5): - 酒店房間清潔乾淨，日用品俱全，但房間略細。就近近江町市場，步行大約5分鐘
• YI-TING (8/5): -
• ito (7/5): 楽しかった。 - お風呂、部屋、よかったです。 お土産も沢山置いてあってよかったです。 駐車場が遠い。 近いところは狭い。
• Jutta (8/5): Schönes Hotel für die Tateyama Kurobe Alpine Route - Das Hotel wirkte sehr neu und sehr ordentlich. Das japanische Zimmer war groß. Der Onsenbereich, besonders der Outdoor Onsen, war sehr schön und gepflegt. Das japanische Frühstück war sehr reichhaltig und schön präsentiert. Das Abendessen, Sukiyaki, war sehr lecker. Das Hotel ist sehr zu empfehlen, wenn man die Tareyama Kurobe Alpine Route machen möchte.
• 晏均 (7/5): -
• Mike (5/5): - The Gift shop lady at ground floor extended help and effort to help to ensure the snowboard bag get delivered to airport via TA Q Bin (aka black cat Yamato) and advise accordingly. Deeply Appreciated on this matter The Kitchen staff (Japanese guy tall with spec) yelling at us when we are late for breakfast. My mum and sis was shocked at the table manner as this moron bang the cutlery with loud noise while we still dinning for our breakfast. Yes, we are slight late 9:10am which the actual closing time 9am but still I had been travel across Japan for the past 10year, this is VERY BAD INFLUENCE ON THE RYOKAN HOTEL and what embarrassed more is actually the rude male staff (tall with black spec) is a Nihonjin (Japanese) WHAT A SHAME on service line. Absolutely nightmare experience to chase away all the customer dinning in the restaurant.
• Syuukun (10/5): 静かな温泉宿泊設備。お食事は最高 - 立地はちょっとだったけど、程よい大きさの建屋で温泉もそこそこ広くて気持ちよかった。夕食、朝食共に十分以上の分量で品数も多くとても美味だった。 予めオートバイで行くことを伝えてあったお陰で玄関前の大きな庇の下に駐輪させて貰えた。 チェックイン当日は残念なことにエレベータが使用不能。充てがわれた部屋は６階。しんどいなーと思っていたら受付係の方が荷物を持って行ってくれた。感謝。 エレベータが使えなかったこと。夕方には普及した旨、部屋に電話がかかってきたけどね。
• Valentin (7/5): -
• SIEW PENG (9/5): -
• 秋末 (7/5): -
• chung mou (8/5): -
• Romain (10/5): -
• Sinji (8/5): - 朝食の配膳や料理が工夫されていてよかった 部屋に用意されている浴衣が全サイズ有ったのが助かった マッサージ器を利用できてよかった 喫煙室がソファーがあるところのすぐ近くで臭いと利用者の声が気になった
• Kirara (10/5): -
• Natalia (10/5): -
• Janjira (10/5): Worth the price paid - Everything Nothing
• Koki (10/5): -
• THAWATCHAI (10/5): -
• Justin (9/5): -
• Adrian (7/5): Nice for a short stay - Nice onsen Nothing in particular
• Jakkrid (6/5): It’s alright, staffs were nice, but don’t think we will come again. - Good location, room is nice , facilities as expected The foods were not good enough as supposed to a Ryokan, felt more like a mass produced and not so impressive for the price you paid as compared to a small scale Ryokan .
• James (10/5): -
• Daniel (8/5): Huge room, wonderful hot spring right in the hotel, and a delicious breakfast! - Huge room, wonderful hot spring right in the hotel, and a delicious breakfast!
• TINUSSANUN (10/5): - The hotel had many facilities that made the stay comfortable.
• Issariya (9/5): - ห้องพักสบายสะอาด
• rei (6/5): -
• Yuzhen (10/5): Good food and good value. Great service and amenities. - very reasonable price. Top service. Lots of amenities. very clean and comforting. Pampering for the guests. none
• Kritkusol (10/5): -
• Ryan (10/5): Great place to relax and recharge. Our holiday was great here and probably a lot due to staff member Suzuki helping us w - It’s a very relaxing place. You can come here to unwind. Onsen is great. I skied while my wife would sometimes come to the ski resort or other times stay here. It has convenient shuttle busses. Special mention for staff member Suzuki. Very nice lady and she is an asset to them and really made our stay great. She has good English and helped me navigate shuttle busses for skiing and when we move on, helped us find restaurants in a quiet areas, helped me forward my luggage, made phone calls to arrange hire cars for day trips. She really did a lot and we are very grateful. Come here if you want time out, you can ski but you need to take the shuttles if you don’t have a car. They run through the day from about 8:30-5pm roughly depending where you go and it’s about 15 minutes to smaller ski resorts or 40 minutes to bigger ones like hakuba goryu 47. Hardest part and also a great part is it is far from things. Think tiny village suburb where things open at very random times. Make sure you bring cash here! If you eat at restaurants out the resort you will need it!
• Hsinhsin (9/5): - 一切都很好！整潔度100% 服務人員很好！唯獨飯店接送有時間限制（這點比較麻煩）
• Tzulin (10/5): - 房間大且舒適，暖氣夠暖，備品充足，水非常好喝，水龍頭打開就能直接喝，員工非常樂於助人，有說中文的員工，服務非常好，旅館還可以接送到大町溫泉鄉巴士站，在第一天到達的大風雪夜裡救了我們 訂房網的郵件與訊息回覆較慢
• Beverly (9/5): -
• Anca (7/5): - It is situated in a very quiet area, with a nice view of the mountains. I didn’t like the fact that they had no restaurant to eat dinner at or that it was a bit cold inside, both the hotel and room.
• Chayada (10/5): - สะอาด ออนเซนดี อาหาร ไม่อร่อย ไม่หลากหลาย
• Chayada (10/5): - สะอาด ออนเซนดี อาหาร ไม่อร่อย
• Vincy (3/5): - The property is old. As we already knew the location is not nearby the city centre, but there is no any food arrangements in hotel. We asked if there is any food when the time is 6pm, but the hotel reject any possibility, we finally drove to city centre for the food as well. Also, once we need to leave the hotel, they required guest to keep the room key at reception, it is pretty weird.
• Patiphan (10/5): - This hotel is very child-friendly, and the staff communicate extremely well and are truly attentive. The service was excellent throughout our stay. The room was clean, beautiful, and very comfortable, allowing us to sleep well. The view was stunning and added to the relaxing atmosphere. Breakfast was delicious with a good variety of options, and the hotel felt very welcoming to international travelers. The onsen was beautifully designed and very relaxing. Overall, we had a wonderful experience and would highly recommend this hotel, especially for families with children.
• ชวัลกร (10/5): - สดวก สบายค่ะ จะกลับมาพักใหม่ค่ะ
• Wu (8/5): -
• Pearly (9/5): - Very clean and nice onsen facilities sadly not 24h Bit pricey
• Allan (10/5): - Everything is great. Nothing in particular.
• DONG (10/5): -
• null chiyoko (5/5): 布団が硬い - お風呂がぬるめで私はゆっくりできた　　食事いろいろ沢山の種類で楽しめた ビールしか飲まないので高いなと思います。
• Hurul Aini Binti (10/5): -
• ミンソン (9/5): - Nhân viên rất dễ thương, mọi thứ đều dịu dàng dễ chịu. Đem lại cảm giác thư giãn nghỉ ngơi
• Da Silva (9/5): Nice hotel nice onsen very good value for money - Good value for money
• Aki (6/5): -
• Charles (10/5): - Amazing breakfast, tradition Japanese. And beautiful onsen.
• AHMAD JOHARI (10/5): - Bilik classic japan, view lawa gunung salji Seram sikit sebab bangunan lama
• beth (9/5): - Amazing Onsen and beautifully decorated hotel A bit far from ski resorts
• TOSHIE (8/5): 満足でした。 - ロケーションも良く 部屋も広くてが清潔でした。 外人スタッフが多すぎて 意思疎通が少し難しかった。 夕食の飲み物「アルコール」の提供が 遅いくらいかな
• プラフコ (10/5): 5+ - Очень хороший отель! Чистота, удобство , Онсен просто шикарный:) Отличный персонал, хорошее место расположение, рядом горнолыжная трасса в 10 минутах от отеля!!! Рекомендую!!!
• 虎太郎 (8/5): - 温泉とサウナがとにかく良かった 当日にレストランを予約できないのは残念でした
• kumi (8/5): -
• ドレスデン (6/5): -
• Sunan (10/5): -
• Shellyn (10/5): It was one of our families best Christmas celebration. - It was one of our most memorable places during our vacation in Japan. The place was simply breathtaking in terms of views, amenities, friendly staff, and overall ambiance. The food was really great bringing in authentic Japan from presentation, taste, flavor, and very healthy. The foot onsen in the garden was one of our favorites as we shared stories while sitting outside, you can’t feel the coldness as you are so soaked into a relaxing atmosphere. Surrounded by picturesque mountains, the town has beautiful snowy landscapes and charming atmosphere. Wish we could have stayed longer.
• Gia Anandini (7/5): -
• Kosuke (7/5): -
• WAI YAN HTET (10/5): -
• 寺尾 (8/5): -
• TAKUYA (7/5): -
• Xu (2/5): 部屋の広さ表示の誤解と説明の一貫性のなさ/Misleading room size and inconsistent explanations - 普段はあまり悪いレビューを書かないのですが、今回はどうしても書かずにはいられません。私は50㎡と表示された部屋を2人で予約しましたが、友人が直前でキャンセルし、私1人でチェックインしました。その際「同行者の予約をキャンセルしますか」と聞かれ「はい」と答えましたが、「部屋自体は変わらないか」をはっきり確認し、「変わらない」と言われました。しかし実際に部屋に入ると、50㎡とは到底思えない広さで、せいぜい20㎡程度でした。すぐにフロントへ戻り説明を求めると、最初は「これが当館で一番広い部屋です」と言われました。その後しばらくしてから「5,500円追加で広い部屋にアップグレードできます」と説明が変わりましたが、私はすでに広い部屋を予約・支払い済みだったため断りました。その後も長く待たされ、「別の部屋を見てください」と言われたので確認しましたが、その後もさらに待たされました。最終的に少し広い部屋に変更されましたが、宣伝写真に近いとはいえ、本当に50㎡あるのかは疑問です。この一連の対応には1時間以上かかり、しかも夕食時間だったため、私はずっと空腹のまま待たされました。ホテルの設備自体は比較的高級でそれなりに整っていますが、価格に見合うほど特別とは感じませんでした。また、この温泉地は立地もかなり不便です。信濃大町からバスで来る場合、16時以降はバスがありませんので、公共交通機関を利用される方は十分注意した方がよいと思います。私にとって一番問題だったのは、部屋の広さ以上に、説明の一貫性のなさと対応の不誠実さです。I rarely leave negative reviews, but this time I feel I must.I originally booked a 50 m² room for two people, but my friend canceled last minute and I checked in alone.At the front desk, I was asked if I wanted to cancel the second guest, and I confirmed that the room itself would not change, which they agreed to.However, after entering the room, it was clearly not 50 m², probably around 20 m² at most.I went back to the front desk for an explanation.First, I was told this was the largest room in the hotel.Later, they changed their story and offered an upgrade for an extra 5,500 yen.After more waiting, they asked me to check another room upstairs, and even after that, there was further waiting.In the end, they changed me to a slightly larger room.It is closer to the promotional photos, but I still doubt it is actually 50 m².This whole process took over one hour during dinner time, and I had to stay hungry throughout.The hotel facilities themselves are relatively high-end and decent, but nothing particularly impressive for the price.Moreover, this onsen town is very remote.If you travel here by bus from Shinano-Omachi, there are no buses after 4 PM, so please plan carefully before booking.The main problem was not only the room size, but the inconsistent explanations and unprofessional communication.
• 小野 (8/5): -
• TOMOKO (10/5): -
• VARAPORN (9/5): -
• Yushuang (10/5): - 扇沢駅までバスで15分の好立地。二日間早めに朝食を食べた後出かけて、山の景色を満喫できました。帰ってきたら、ラウンジで休憩したり、夕食の後に温泉に入浴したり、体の回復ができます。スタッフさんもフレンドリーです。またハイキングに行く際に利用させていただきます。
• Alexey (9/5): Сам отель произвёл очень приятное впечатление - уютный, оформлен в традиционном японском стиле - Немного удивило, что завтрак нужно заказывать заранее. Мы заселились вечером (около 17:00–18:30) и уже не смогли добавить завтрак, хотя изначально выбрали номер без него. Имейте в виду - заказать можно только заранее, на месте это не получится. Также немного неудобно, что Welcome Drink доступен лишь в ограниченные часы. Было бы удобнее, если бы можно было оформить завтрак при заселении.
• 正彦 (8/5): -
• Abhishek (8/5): -
• Anne Kathrine (10/5): -
• Jennifer (10/5): - Tout était parfait : le personnel est très sympathique et accueillant. La chambre est très belle et spacieuse, et le bain très agréable. On s'y sent vraiment bien, et les équipements sont de qualité. Le repas est exceptionnellement bon et travaillé. Il se déguste autant avec la bouche qu'avec les yeux. L'hôtel est très proche de l'arrêt de bus pour se rendre à Ogizawa, la localisation est donc parfaite pour débuter ou terminer la route alpine.
• Arnaud (9/5): Beautiful hotel and onsen at very good price! - Very nice hotel surrounded by nature. Location was peaceful and beautiful. Hotel was very nice and clean. Onsen was big and very nice. Very large interior pools at 41 and 36 degrees as well as a very big 41 degrees outdoor pool (the 36 degrees pool outside was a bit small). Japanese style room was beautiful and very large. Perfect stay! The last breakfast (on day 3) was continental style and not amazing, especially compared to the one proposed on the two first days (incredible japanese breakfast). So if you stay one or two days only, go for breakfast!
• michel (10/5): - Magnifique endroit
• Imran (9/5): -
• Yumiko (8/5): -
• Walter (8/5): - Very good - thank you
• Nicole (9/5): - The location is very near to the starting point of Tateyama Kurobe Alpine Route. The staffs are friendly and welcoming. Our room is looking dated but it is clean.
• Yukie (8/5): - 近くに飲食店なし
• MAKI (10/5): また行きたい！ - 全て快適。夏に子連れで宿泊しましたが、サービスで花火セットを頂き、子どもとの夏らしい思い出ができてとても良かった。 なし
• Ayako (10/5): - ホテルと環境は非常に素晴らしかったです。スタッフの方も親切丁寧で気持ちの良い応対でした。残念なのは周辺に食事できる場所が少なかった事です。
• Nakamura (10/5): １箇所だけ残念😞 - 部屋が広く快適でした。 部屋のウエルカムドリンクコーナーに、コースターだけ有りグラスが１個有りませんでした。
• masayo (6/5): - 2泊して、料理はメニュー豊富で良かった。ただお風呂に行く袋がなく部屋によって付いてたりなかったりだったんで残念😰、お風呂も床が少し滑ってて残念だった。2日目の夜の星空は圧巻でした👌
• Han (8/5): - 다테야마-쿠로베 알펜루트를 가기 위해 하룻밤 묵었는데, 위치가 좋았습니다. 걸을 만한 강변 둑길도 괜찮았고, 웰컴 라운지에 족욕탕이 있어 멍때리면서 바깥 풍경 보기에도 좋았습니다. 온천탕 시설도 무난하였습니다. 조식도 맛있어요. 이불에서 냄새가 좀 나서 불쾌하였습니다.
• Masashi (8/5): - スタッフの対応がとても丁寧
• SACHIKO (10/5): - 朝ご飯、夜ご飯共にオリジナルティーあふれて満足できました。
• yaacov (10/5): - מיקום מצויין לאזור האלפיני חדר נקי מיטות פוטון נוף יפה מהחדר בית מרחץ מצוין ארוחת הבוקר לא נבדקה בעקבות יציאה מוקדמת לטיול
• yaacov (10/5): - מיקום מצוין למי שמגיע ברכב וצריך לטייל באלפים רבע שעה נסיעה לכניסה לאתר . בית מרחץ ממש טוב.
• Shirley (10/5): - Nice environment. Big and clean guestroom.
• Iman (9/5): Superb -
• Sireeyupa (10/5): Exceptional -
• Kim (10/5): Great hotel - Very friendly and helpful front desk. The tatami room was very clean as was the bathroom and private onsen on the terrace. Both the Kaiseki dinner and breakfast were excellent with seamless service. A very nice stay at an excellent hotel in an out of the way village.
• Preamrudee (8/5): Very nice hotel - The rooms with nice view
• Yogesh (10/5): Exceptional -
• Ka Ho Gerry (10/5): - The biggest room compared to other Japanese Onsen Ryokan I have booked before. Excellent private onsen with magnificent sunrise view!
• Amanda (8/5): Very good - The public baths and the shuttle service. Advertised as having free use bicycles but the hotel does not have any bicycles- our children were disappointed.
• Ratchata (9/5): Superb -

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