Lotos Inn & Suites -Nairobi, Westlands

Location: 19 Mpaka Road, Westlands, Nairobi, ke

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 12:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Nightclub
• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Packed lunches
• Currency exchange
• Chapel/shrine
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Grocery deliveries
• Wheelchair accessible
• Allergy-free room
• Kid meals
• Shared kitchen
• Public transport tickets
• Evening entertainment
• Lower bathroom sink
• Emergency cord in bathroom
• Entertainment staff
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Auditory guidance
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Happy hour
• Supervised childcare/activities
• Shopping on site
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Golfing on site
• Tennis lessons on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Garage
• Casino nearby
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Park View Suite

  This suite features a balcony where guests can enjoy garden views. The room is fitted with a flat screen TV with satellite and cable channels. Guests have executive lounge access. The room has a sitting area. Guests can make use of the electric kettle and wardrobe available at the unit. There's also a desk available in the suite. The suite is complete with a private bathroom with free toiletries and hairdryer.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Dressing room
  • Shared toilet
  • Slippers
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Tumble dryer
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Baby safety gates
  • Wine or champagne
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Mobile hotspot device
  • Smartphone
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Executive Suite

  This suite features a balcony where guests can enjoy garden views. The room is fitted with a flat screen TV with satellite and cable channels. Guests have executive lounge access. The room has a sitting area and a sofa. Guests can make use of the electric kettle and wardrobe available at the unit. There's also a desk available in the suite. The suite is complete with a private bathroom with free toiletries and hairdryer.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Dressing room
  • Shared toilet
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Tumble dryer
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Additional bathroom
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Baby safety gates
  • Wine or champagne
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Mobile hotspot device
  • Smartphone
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Suite

  This suite features a balcony where guests can enjoy garden and city views. The room is fitted with a flat screen TV with satellite and cable channels. Guests have executive lounge access. The room has a sitting area and a sofa. Guests can make use of the electric kettle and wardrobe available at the unit. There's also a desk available in the suite. The suite is complete with a private bathroom with free toiletries and hairdryer.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Dressing room
  • Shared toilet
  • Slippers
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Electric kettle
  • Executive lounge access
  • Tumble dryer
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Outdoor dining area
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Upper floors accessible by stairs only
  • Clothes rack
  • Drying rack for clothing
  • Toilet paper
  • Baby safety gates
  • Wine or champagne
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Accessible by lift
  • Mobile hotspot device
  • Smartphone
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Nkgoele (6/5): - Staff friendly n helpful especially security n reception Noise from functions. Friday loudctil 12am plus. Access control a security risk
• Haşim (8/5): -
• Darya (9/5): -
• Andrijana Huvvert (10/5): - 😊😊 ☺️
• Argo (8/5): Ok -
• Syed Ali (8/5): - Location, staff
• Neema (10/5): I will definitely come back - Rooms Very clean, bed very comfortable and staff friendly
• kevin (5/5): -
• Erika (7/5): -
• aviya (9/5): -
• Eveline (7/5): - The staff are very welcoming n Gentil
• mahonen (9/5): -
• Yuvinalis (7/5): -
• leah (10/5): -
• Josh (10/5): -
• mahonen (9/5): -
• Lisa (8/5): - Very comfy bed, very clean and spacious room and nice staff. The location is really good to go out, but don't expect a view unto green gardens ;-)
• MARIA SILVIA (10/5): -
• Kerstin (10/5): -
• Thomas (8/5): -
• hussein (9/5): -
• Evelyn (10/5): - Good customer service from Mercy reception and Kevin
• ms Edwina (9/5): -
• stefano (10/5): - Brian very welcome and helpful It’s my second time in the same hotel And they upgraded us in a bigger room
• stefano (10/5): - Amazing staff Bernie was amazing also the the reception The rooftop is a plus give a full view of the Westlands All good
• Faith (8/5): -
• zahl (8/5): -
• Labellina (10/5): Erste Reise nach Nairobi - Gleich das richtige Zimmer gebucht und bekommen! - Die Lage ist top. Nicht weit weg von den Einkaufszentren Westgate Mall und Sarit Centre. Vom Hotel aus, habe ich immer einen Sparziehgang zu den Einkaufszentren gemacht. Das Personal war sehr freundlich und immer hilfsbereit (z.B. Uber bestellen, Teller oder Besteck aus Zimmer bringen, Fragen beantworten). Mosquito habe ich kaum wahrgenommen. Wurde ein einziges Mal gestochen. Hatte ein Zimmer auf der 4.Etage mit Blick aufs Parking (sehr schöne Aussicht !!!). Das Zimmer ist sehr groß und alles war sehr sauber. Nur Besteck fehlt. Habe mir am 2.Tag einen scharfen Messer im Mall gekauft. Teller und normales Besteck bekam ich auf Anfrage ohne Probleme. Am letzten Tag durfte ich meine Gepäckstücke da lassen und später abholen. Klappte sehr gut! Bin in einem anderen Hotel nach 5 Tagen hier umgezogen und habe es gleich beim Check In bereut (obwohl das andere Hotel teuer und näher am Westgate Mall ist). Das Hotel hier empfehle ich auf jeden Fall. Müsste man nur beim Frühstück ggf. nicht so streng sein. Eventuell stört einem auch der Lärm vom Kühlschrank und Ventilator. Dann halt ausgeschaltet lassen!
• EMMANOUIL (10/5): Spacious nice room and facilities - Excellent staff and spacious room. Also the breakfast was great.
• Moyo (9/5): Great stay. Would visit again if in Nairobi - Comfortable big beds (and pillows). Clean and spacious room. Lovely staff. Great location. No AC? The room had a ceiling fan. It wasn’t so hot in the rooms because I think there is AC in the lobby and corridors. Not sure how it would be in the even hotter months but it wasn’t an issue while we were there.
• Morgane (8/5): -
• Solayman (7/5): -
• Marieke (7/5): - The reception staff and outside security were very friendly. The rooms were super clean, the bed was very comfortable and it was handy to have a fridge and microwave in the kitchen. We had a room on the 4th floor and heard the kitchen activities in the morning and evening, that was not nice. And also the placing of plates and cutlery were audible from the room as all floors are connected by an indoor courtyard. The staff at breakfast looked rather bored and unhappy.
• Dilip (10/5): - Excellent Good service all round
• Daniel (9/5): - Personal sehr professionell, verständnisvoll und hilfsbereit. Das Hotel war allzeit sauber und gut ausgestattet. Keine Grünanlagen zum chillen, sehr eng platziert. Aber innen sind viele Blumen zum bewundern.
• Mercy Achieng (10/5): An all-around fantastic place to stay at in Nairobi! - I love how hospitable, accommodating and kind the staff at Lotos are. The breakfast was decent, with a variety of foods to choose from, and the room was clean with all the basic amenities provided for. Special thanks to the entire team, especially Brian and Mercy! Nothing
• Francesca (8/5): - il wifi non prendeva all'interno della camera
• Parva (9/5): -
• Parva (9/5): -
• Tolga (9/5): -
• Vilma (9/5): -
• Concettina (8/5): -
• Bernard (9/5): -
• cristina (10/5): Great stay for a night - Polite staff, clean, good price
• Grace (10/5): -
• Christophe (9/5): Un très agréable séjour, et un personnel d'accueil très bienveillant - L'accueil, le personnel s'est montré très bienveillant avec nous et a fait le nécessaire. Ils ont pris soin de nos valises pendant la journée, ils ont été prévenants sur nos réservations de taxi pour la journée. Pas de couverts dans la chambre pouvant être utilisés, alors que la cuisine est très bien équipée.
• Łiran (10/5): -
• Filenko (9/5): - Приветливый персонал , довольно чисто Не понравилось , размен сдачи . По очень плохому курсу
• Olivier OG (7/5): -
• Leah (10/5): -
• Sheena (9/5): Excellent stay, great place and even better staff - Loved the location, the spacious room with kitchenette (with microwave, fridge and freezer, kettle) and the balcony. Staff were amazing all the way from security guards at the entrance, reception, service staff. Great value for money, such a good experience and loved the staff. Breakfast was a good and varied spread. If I booked again (and I would), I’d ask for a room with a balcony that overlooks the school rather than the training college next door.
• Nitin (8/5): -
• Nitin (8/5): -
• Heni (10/5): - Room was spacious, staff super friendly and helpful, breakfast was delicious, room cleaned everyday.
• Darko (8/5): -
• Javed (10/5): - ....everything here from checkin to checkout is made seamless by the staff..
• Michal (8/5): -
• Isaac (10/5): -
• Júlia Dominika (10/5): - Breakfast was good, staff is very helpful in arranging a takeaway, if you had to leave earlier than it is available. Comfy rooms, nice view from the top floor.
• Zlanneu Rosine (8/5): acceptable - ok La propreté de la douche n'etait pas top
• CARLO (9/5): I dettagli fanno la perfezione - Camera esageratamente spaziosa e perfettamente attrezzata, letti comodissimi, pulizia attenta e meticolosa. Preferibile a nostro giudizio una sistemazione ai piani alti per questioni di rumorosità proveniente da presumibili macchinari esterni alla struttura. Consigliamo la prenotazione con prima colazione inclusa. Ottima l'accoglienza e l'utilizzo del deposito bagagli. Soggiorno complessivamente quasi-perfetto ! Il personale addetto alla prima colazione è risultato piuttosto lento e senza iniziativa, se non addirittura a tratti apparentemente svogliato.
• Christophe (8/5): -
• Lina (10/5): -
• Rihards (10/5): -
• Ricco (8/5): -
• Vicente (10/5): Recepcion amable - Muy buen trato en recepcion, nos permitieron hacer check in anticipado debido a la anuacion de un vuelo. Muy amable el personal Nada, todo bien
• Wanjiru (9/5): - Great location with easy access to the city centre
• Michal (7/5): - It was clean, staff was helpfull, wuiet good location. Hotel is very noisy, you literaly hear everything, there was a indian party making noise till 3:00am. Meals from the card were genuinly awfull, we ordered 3 meals and none of them were actually edible, luckilly we didnt shit ourselves…
• Charlie (10/5): Will stay again - Very luxurious, great food and room. Friendly staff A long drive from airport if just on a layover
• Hina (8/5): Value for money - The rooms were very big with a kitchen if you needed to cook. There is everything provided in the bathroom as well. The lack of an Aircon was a surprise. Luckily it wasn't very hot so I didn't really miss an Aircon.
• Harriet (10/5): -
• 싸라 (8/5): 케냐 나이로비 중심지에 위치 하고 있고 가성비 좋은 호텔 입니다:) - 위치가 좋습니다. 방은 편안하고 위에 중국 식당이 있어 식사가 용이합니다. 꼭대기 층에 방을 배정 받으면 늦게까지 식당에서 떠드는 소리가 들립니다.
• Marije (7/5): Goed verblijf. - het was een ruime en nette kamer. De douche was heel erg fijn. Het was goed donker 's nachts. Het bed was erg hard
• Giorgos (10/5): Everything was perfect - Πολύ καλή τοποθεσία πολύ άνετα τα δωμάτια και πάρα πολύ καθαρά σίγουρα θα το ξανά προτιμήσουμε ευχαριστούμε πολύ
• Katharina (10/5): - The room was very clean. Thank you, Agnes, for this. The food was very good, the lamb chops were delicious. The room is equipped with everything you need.
• Aleš Beranovský (10/5): -
• Manuel (10/5): -
• Anne (7/5): Schönes Hotel für einen Städtetrip - Schönes Hotel, in relativ guter Lage. Sehr schöne Gestaltung des Innenbereichs. Zimmer ist in Ordnung. Das Personal ist sehr freundlich. Frühstück (Buffet) war gut und ausreichend. Das asiatische Restaurant hatte eine gute Auswahl und Qualität der Speisen. Man kann dort Abendessen. Ein early-check-in kostet 30,- $. Es gibt Küchenschränke, allerdings sind diese komplett leer. Wenigstens eine Grundausstattung an Besteck wäre schön gewesen.
• Faith (9/5): -
• Danielle (8/5): Très bien - Plusieurs bons restaurants à distance de marche
• Aqeela (9/5): -
• Aqeela (9/5): -
• Omega18881 (8/5): - Location Showergels and Shampoos - can definitely bring in better fragrances, current ones smell like a cough cyrup! No lotion tubes in the rooms. No sweeteners in the rooms or at the breakfast buffet. Have to ask for these everytime or makedo without.
• Omer Bastawy (10/5): -
• Lubin (8/5): -
• Aleksandra (10/5): - Хороший завтрак, большие комнаты
• Samuel (10/5): -
• Teresa (10/5): -
• Fedor (8/5): За эти деньги очень неплохо. На кухню внимания не обращайте - считайте, что ее нет. - Очень чисто Утром очень шумно из общего холла. Кухня абсолютно бессмысленная. На картинке куча ящиков, но они все абсолютно пустые. Есть две чашки, два стакана и одна чайная ложка. С трудом выпросил бокал в ресторане и попросил штопор, открыть вино на месте в баре.
• Mohan (10/5): -
• LORENA (10/5): -
• Peter (7/5): Bra läge i lugnt område - Trevlig personal som var hjälpsam , bra frukost
• Ambra (10/5): -
• Malar Vannan (7/5): -
• Maria (7/5): -
• Catalina Andrea (8/5): - La ubicación está buena, cómodo. No me gustó la parte del desayuno, y que hay una cocina pero no está equipada , ni un vaso tenía.
• Catalina Andrea (8/5): -
• sabine (8/5): Bon séjour - La proximité avec des centres commerciaux et la tranquillité du quartier Une cuisine équipée de placards sans rien dedans
• ms Edwina (9/5): -
• Silas (9/5): -

Photos