Novotel Pekanbaru
Location: Jalan Riau No 59 Kampung Baru Senapelan, Pekanbaru, id
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Convenient Location
Novotel Pekanbaru, just 200 meters from Ciputra Mall Seraya, offers easy access to the city's key destinations. A short drive to both the business district and government offices makes it ideal for business travelers.
Comfortable Rooms
The air-conditioned rooms with flat-screen TVs and cozy seating areas provide a relaxing retreat. The private bathrooms with hot and cold water showers ensure a refreshing stay.
Exceptional Services
With a 24-hour front desk, tour assistance, and laundry services, Novotel Pekanbaru ensures a hassle-free experience. Indulge in delicious meals at the on-site restaurant for a complete stay.
Book your stay at Novotel Pekanbaru for a seamless blend of convenience and comfort.
Important Information
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing in dining areas
- Food delivered to guest room
- Access to health care professionals
- Face masks for guests available
- Delivered food - securely covered
- Free wired internet
- Internet access
Rooms Available
-
Superior Room, Multiple Beds
2 Twin Beds and 1 Double Sofa Bed
Soundproofed room
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Junior Suite, 1 King Bed
1 King Bed
Soundproofed room
Internet - Free WiFi and wired internet access
Entertainment - 40-inch LED TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Satellite channels
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- Smoking and Non-Smoking
- Bedsheets provided
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Double Room with Sofa Bed
Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Superior Twin Room with Sofa Bed
Providing free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Junior King Suite
The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. The suite features soundproof walls, a mini-bar, a seating area, a flat-screen TV with cable channels, as well as city views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Superior Double Room
Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as pool views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Superior Twin Room
Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as pool views. The unit offers 2 beds.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Deluxe Double Room with Balcony
Featuring free toiletries, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with cable channels, soundproof walls, a mini-bar, a seating area as well as pool views. The unit has 1 bed.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
-
Deluxe Twin Room with Balcony
This air-conditioned twin room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with pool views. The unit has 2 beds.
Max Occupancy: 4 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Interconnected room(s) available
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Shampoo
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Fire extinguisher
- Key card access
Guest Reviews
- yudhi (10/5): First Time Staying At Novotel Pekanbaru - Lokasi staregis dekat dengan mall, kamar luas 1210,1217,1219,1222. Makanan di restauran sangat variatif, ramah anak. Sedikit kecewa dengan personil security di gate jaga, tidak mengarahkan kendaraan pada saat masuk menuju lobby sehingga salah arah. Dan sempat adu argumentasi dengan security. Saya cek in tanggal 20 hari jumat. Menginap 3 malam. Saran : perlu pelatihan service excellent bagi personil security.
- simon (9/5): - Tranquille . Personnel tres sympa. Nourriture européenne La localisation .... un peu loin de l aeroport
- Laviolle (9/5): - Comfortable bed, and its beside ciputra mall. The buffet breakfast has alot of choices Nil
- SHARIFAH NOR (10/5): -
- donia275 (10/5): wonderful stay at Novotel Pekanbaru - I had a wonderful stay at Novotel Pekanbaru. The buffet breakfast offered a wide variety of delicious options, and the service throughout my stay was excellent. Jeje provided outstanding service, and Rani from the restaurant impressed me with her warm hospitality and for remembering my previous visit. Fina at the Front Office was also very friendly and welcoming. The room was clean and comfortable, and I would also like to extend my appreciation to the Housekeeping, F&B, and Front Office teams for their great work. Thank you to Mr. Rudy, the Executive Assistant Manager, and Mr. Sentot, the General Manager—you both did a great job in ensuring an exceptional guest experience. I truly enjoyed my stay at Novotel Pekanbaru and look forward to returning again.
- Sujaenthran (9/5): -
- Raffaele Gori (9/5): -
- Masura (10/5): Comfortable stay - Everything- the room, location, comfortable, eco green concept Eco green doesnt mean you Reduce your fasilities to the guest in the room
- Lisa (9/5): -
- Departure40407841381 (10/5): Recommend it - our stay was wonderful! the staff were incredibly friendly and helpful, and the hotel was beautiful and well-priced. The breakfast was excellent and I would definitely recommend it to anyone visit the city
- Erwani (9/5): -
- 487itah (8/5): Enviromental Friendly - This is our first time stayed in this hotel. There was a mall next to the hotel. Breakfast was nice. The Bed was comfortable. We never had experience refill our water before. I think this hotel try to be enviromental friendly. The staff was fiendly.
- Fairul Sham Suhardi (6/5): Overall it was a godd stay expecially the location is near the mall. East access to lot of things. - Design and location The air conditioner was not as cold as it supposed to be.
- Norimasa (10/5): -
- Della (8/5): -
- Della (9/5): -
- Mohammad Faizul (8/5): Reasonable hotel - Breakfast choices are good No live band
- Christophe (9/5): -
- Marie-alexandrine (7/5): - Nice room and nice staff They could not arrange airport pick up as the hotel car was not available but did not suggest an alternate solution. Same when I requested a driver for a day trip speaking English. As a foreigner it would have been helpful to suggest me alternative solutions Breakfast could be improved
- Patsy (6/5): - There are mosquitoes in the dining area.
- Navigate50185507022 (10/5): Good experience - I recently stayed at Novotel Pekanbaru and it was an excellent experience. The room was clean, the staff very helpfuly and attentive. Overall my stay is good and I would consider staying here again.
- Traveler47413699802 (10/5): Great choice for bussiness travelers - Absolutely loved my stay at Novotel Pekanbaru. The room modern and clean , the staff were incredibly friendly and helpful. The hotel location was ideal near from mall, we can walk to go there. Overall, a great experience and I would definitely recommend this hotel for anyone visiting.
- Atul (9/5): Superb -
- Wong (6/5): Pleasant -
- Janice (8/5): Very good -
- Passenger03390655359 (10/5): The hotel is fantastic - We loved the pool and the breakfast buffet at this hotel, the pool was a great way to relax after a long day and the hotel location was ideal, near from shoping mall. The room clean and comfortable and when checking out the staff friendly i forgot the name and we would definitely recommend this hotel to others
- John (8/5): Lovely hotel, dissapointng area - This hotel was lovely but in a run down area. The staff were very friendly and helpful. Very big bed and very comfortable. The restaurant food was very nice but not al a carte and they didn;t have a the first 3 things on the menu that I ordered. Excellent supply of toiletries, but no hair/hand towel. Tea and coffe facilities good. There is a lounge downstairs to get snacks. wine and have a cigarette. The area around the hoel was run down. Walking outside was very tricky as the pavements were dangerous or non existant. Many holes in them. A lot of rubbish just piled up The balcony roof leaked and was not very private as everyone else on our floor could walk past and look into our room, due to the balcnies being linked.
- Sulaiman (8/5): Very good -
- Jun (8/5): Very good -
- Companion29365759008 (10/5): Excellent stay - I had an excellent stay at Novotel Pekanbaru. The staff was extremely helpful and friendly, and the room was clean and comfortable. We slept wonderfully and felt refreshed each morning."I would definitely stay here again! everything was seamless and pleasant.
- Rosli (6/5): I used to stay here on all my visit to Pekanbaru. Now next visit I May consider different hotel - Location is good. Close to a shopping mall Hotel is not well maintained. Lift breakdown frequently. Pillow covers n bedsheets are discoloured and should be replaced.
- Raymond Joseph (6/5): - Clean, tidy, courteous staff.
- Brian (8/5): Very good -
- gitaass (10/5): Awesome Place - The best hotel in town. Thank you for FO team and reservation team for prepare mirro art in my room. Awesome place to over night, yummy foods, nice and friendly people.....I would recommend the hotel and it is relatively good value for money..
- Raymond Joseph (6/5): - Very average
- Dina (9/5): Superb -
- Matitawaer (7/5): Good -
- 547ridwans (10/5): Good memories - I have stayed at Novotel Pekanbaru for a few day. This was on the top of the list of best experiences ever. The friendly and helpful staff. I love everything about this hotel, room,food, pool area. I will recommend others for sure. Thank you novotel and I will be back.
- Ferry (8/5): Very good -
- JinjjaDaebakk (8/5): Great stay - We stayed here for 2 nights. Our room was clean and spacious, we stayed on the 15th floor and had a good view of the city. Breakfast variety is satisfactory. The hotel is right beside a mall and many eateries so location is very good. I would stay here again.
- fitriaf2025 (8/5): Good - The hotel is clean. The room is clean too. And the staff heplfull. Thank you mba Anisa to process check in to fast and offering me to make membership because I often stay at this hotel... I will be back to this hotel soon. Keep your hospitality ..
- Mm (7/5): Good -
- Ulung (8/5): Very good -
- Hans (9/5): 2 weeks stay, it felt as home - Breakfast buffer Busy road
- Melda (9/5): Superb -
- pelesiran_id (8/5): A good venue for business meeting in Pekanbaru - Location: ⭐️⭐️⭐️⭐️ Breakfast & Lunch & Room Service Menu: ⭐️⭐️⭐️⭐️ Meeting room facilites: ⭐️⭐️⭐️ (i was having trouble connecting to wifi) Room & Amenities: ⭐️⭐️⭐️⭐️ (they prepared prayer mats without any request from me, Only a few TV channels can be watched, soundproof room)
- Mohamed (10/5): Exceptional -
- Anissa (8/5): Location is very nice close to Ciputra Mall. The hotel seems a bit worn out especially the shower room part. Also the so - The place has good location The TV was broken
- Lian (7/5): Good - Breakfast My booking is Non smoking room but when I arrive the non smoking as full and been arrange the smoking room for me. The smoking smell at the room and level 8 is making me uncomfortable.
- Ho (8/5): Very good -
- Laurence (7/5): ok ok - location room i stayed in was really run down, bath room in particular showed significant wear and tear, gym was half functioning with most equipment broken
- Summer (8/5): Very good -
- susan ann (10/5): - During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
- Fifin (9/5): Superb -
- Niek (8/5): Nice hotel! The location does not invite for evening walks. -
- Zairol (9/5): Superb -
- Gordon_and_Sally_11 (10/5): Great quality accommodation conveniently located. - We found this a great place to stay in Pekanbaru. The hotel is modern, clean and staff are very friendly and helpful. Good food court not far away.
- Lisa (8/5): Very good -
- Mohammad (9/5): Superb -
- Siguan (7/5): Good -
- Sarah (7/5): Good - Clean and good location There was construction noise early in the morning
- Siri (8/5): Very good -
- Dardiani (8/5): Very good -
- GIM SHENG (6/5): - Chiller is not working
- Michele (10/5): Excellent international hotel in Pekanbaru. - This is a well priced international hotel, with an excellent buffet breakfast. It is well located being central to many locations and is next to a shopping mall which allows guests to access groceries, restaurants, clothing and giftware. The hotel staff are helpful and will arrange things such as taxis for you on request.
- Laviolle (9/5): My stay in novotel! - I was given 2 keycards even though i am a solo traveller. The room was big and spacious. As i brought 2 luggages and it takes up some space but i still have so much space to move around in the room. My room was cleaned every day and they refill my water jug each time they cleaned the room. I also love the variety of food at the breakfast buffet. I have to press and hold in order to use the hair dryer, but i understand that it is for saving electricity.
- Malcolm (7/5): Good for a one or two nighter! - The room was big and modern. We had everything we needed in terms of kettle, safe etc. The restaurant on-site was good, though expensive, and the staff were all very friendly. Our kids loved the swimming pool! The bathroom could have been cleaner - there was a fly infestation in the shower. Also, the hotel made a strange choice in their sofa bed, it wasn’t very comfortable and meant the kids didn’t sleep well. I can’t recommend the sofa bed to anyone unfortunately… Also, while I really appreciated all the nods to environmentalism, the hotel left lights burning on the 7th Floor event space all night… which undercuts their policies.
- Kok (9/5): Superb -
- Tayaporn (8/5): It was in a great location - Location is great A bit old
- Boyke (8/5): Very good -
- Mohammad (8/5): Very good -
- Jude (9/5): Novotel is the right choice anytime anywhere!! - Like it so much All
- Tumin (8/5): Very good - The location was really good . Esay to go anywhere. Ciputra Mall next to the hotel makes it easy to get anything . Never forget the warmest and helpfull smiling staff .. feeling great 😃
- Jack (8/5): Very good -
- Kelvin, (9/5): Superb -
- Phillip (10/5): Exceptional -
- Hana (1/5): Bad - Someone called Hendri Saputra hacked my booking account and made a reservation with my CC and I sent to the hotel and informed them. Despite that the person was in their premises and they are aware of the case they did absoulty nothing since all they care about that the money is settled and did not refund my money. Shame on Novotel
- Mei (9/5): Superb - It was a nice hotel with all necessary facilities. The location is wonderful! The air-com in the room was a bit too cold, and the room was a bit humid.
- Afrianny (8/5): Comfortable stay for a short weekend - Great location!! Just next door to Mal Ciputra. Convenient for a short stay.. Service seems to be a bit slow and inefficient. Had requested for connecting rooms and it didn’t really work out as per request. Basic room amenities were upon request and no longer given complimentary water in water bottles but in a flask/glass instead in the rooms. Feels like there is a lot of cost cutting and yet the room rates have gone up.
- Kumaran (9/5): Superb -
- Rabihah (7/5): Good -
- Bianto (3/5): Series of bad experience - None except location in city center During my Jun visit I need to argue hard just to get on time check in at 2pm On my next visit, Aug 1st, I got rook 701 near ballroom that was noisy until 12 midnight. Since the elevator was switch off all guests from ballroom passing by the corridor in front of my room while talking noisily. I called 1am asking to have securiry to guard the corridor but none coming and still noisy until 2am. Day later I rent 3 rooms and none was ready at check in time until I argued with duty manager to vet the key only at 3pm. My5th day was equally awful as one of room 1205 was broken SDB, door and phone. The worse thinf is that one of officer from pantry refuse to help me contacting with the office and he said that this is not his part. You can judge from my experience.
- Esa (9/5): Is a good choice to stay. - All Good in Novotel Pekanbaru. Looks New and clean. Nothing
- Afrianny (7/5): short convenient stay but service and amenities could be improved... - location is great - right next door to Mal Ciputra so very convenient for the supermarket, restaurants, cafes and even cinema. good for a short stay in PKU but gets very busy esp over weekends. check-in could have been more efficient. preferred to have bottled water instead of water being topped up in a glass flask. that feels like hotel is trying to scrimp and save on what used to be standard amenities before covid.
- Riyan (9/5): Superb -
- Sumarni (7/5): Good -
- Elysa (8/5): Very good -
- Martin (6/5): Pleasant - Nice modern hotel Bad WiFi signal , pool And fitness only to play for this.
- Anto (9/5): Superb - The best breakfast in town
- Thian Chye (10/5): - Nice clean comfortable and conveniently located next to Ciputra Mall
- Amelia (4/5): If I were to come to Pekanbaru again, I won't be staying in this hotel again. - Hospitality of the staffs, location. Smoking room still has unpleasant residue of the cigarettes (the air condition isnt that well). Eyes are red after sometime in the room, air still feels like there is smoke in the room. No shower cap, toiletries are very limited (not that complete).
- Lukman (10/5): Feedback on stay at Novotel - Love the cleanliness and variety of breakfast buffet! It was a great stay so there is nothing that I dislike about Novotel!
- Alianderson (10/5): Exceptional -
- Edi (8/5): Very good -
- Sundarambal (7/5): Good -
- Jazz (9/5): Superb -
- Mohamed (7/5): Good -
- Jussi (4/5): Disappointing -
- Sophon (8/5): Nice to stay - Good location & service mind Towels smell musty.
- Patibandla (6/5): Pleasant -
Photos
