Holiday Inn Express Gatlinburg Downtown by IHG

Name: Holiday Inn Express Gatlinburg Downtown by IHG
Address: 322 Historic Nature Trail, Gatlinburg, us

Location: 322 Historic Nature Trail, Gatlinburg, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Convenient Amenities and Services
Located in the picturesque foothills of The Great Smoky Mountains, Holiday Inn Express Gatlinburg Downtown offers free WiFi, parking, a 24-hour front desk, and a fitness center for your comfort and convenience.

Modern Room Features
Each room is equipped with a flat-screen TV, microwave, small refrigerator, and a Keurig® coffee machine, ensuring a comfortable stay. The private bathroom includes a hairdryer for your convenience.

Prime Location
Within minutes from popular attractions like Ripley's Aquarium of the Smokies and the Gatlinburg Space Needle, and just a short walk from the Gatlinburg Convention Center, our hotel provides easy access to the best of Gatlinburg.

Book your stay at Holiday Inn Express Gatlinburg Downtown now for a memorable experience!

Important Information

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Wheelchair accessible
Heated pool
Outdoor furniture
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Guests can opt-out any cleaning services during stay
Smoke alarms
Guest room sealed after cleaning
Security alarm
Key card access
ATM/banking
Front desk (limited hours)
Free wired internet
Snack bar/deli
Access to nearby indoor pool
Self parking (surcharge)
Water park access (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Games
Housekeeping on request
Secured parking
Fishing nearby
Snow sports gear
Swimming nearby
Water tubing nearby
Electric bicycle charging station

Rooms Available

King Suite - Hearing Accessible/Non-Smoking

This hearing accessible suite has a seating area with a sofa bed and flat-screen TV. A microwave, small refrigerator, desk, and free WiFi are included.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Shower chair
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
Queen Room with Two Queen Beds - Hearing Accessible

A flat-screen TV, microwave, small refrigerator, desk, and free WiFi are included in this hearing accessible room.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
King Suite - Disability Access

The suite features air conditioning, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 2 beds.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Suite with Mobility Accessible Tub - Non-Smoking

The air-conditioned suite offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit offers 2 beds.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Clothes rack
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
King Room - Hearing Accessible - Non-Smoking

The spacious air-conditioned double room offers a flat-screen TV with cable channels, a tea and coffee maker, a wardrobe and a safe deposit box. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Heating
- Alarm clock
- Wardrobe or closet
- Clothes rack
- Trash cans
- Cots
- Shampoo
- Conditioner
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Hearing accessible
Queen Suite with Two Queen Beds

This suite has a seating area with a sofa bed and flat-screen TV. A microwave, small refrigerator, desk, and free WiFi are included.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
King Room - Mobility Access/Hearing Accessible

A flat-screen TV, microwave, small refrigerator, desk, and free WiFi are included in this hearing accessible room. The private bathroom has a roll-in shower.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Shower chair
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Executive King Room - Disability Access Tub/Non-Smoking

This accessible suite has a seating area with a sofa bed and flat-screen TV. A microwave, small refrigerator, desk, and free WiFi are included. The bathroom has a bath tub.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Suite, 2 Queen Beds, Accessible (Accessible Tub)

2 Queen Beds
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Microwave, minibar (fees may apply), and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Microwave
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Soap
Suite, 1 King Bed, Accessible (Roll-In Shower)

1 King Bed
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Microwave, minibar (fees may apply), and coffee/tea maker
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Free toiletries, a hair dryer, and towels
Practical - Safe, iron/ironing board, and desk; cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Hair dryer
- Desk
- Microwave
- Toilet paper
- Shampoo
- Daily housekeeping
- Free Local calls
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Free cribs/infant beds
- Separate bedroom
- Bedsheets provided
- Soap
Standard Room with Two Queen Beds

A flat-screen TV, microwave, small refrigerator, desk, and free WiFi are included in this room.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Standard King Room

A flat-screen TV, microwave, small refrigerator, desk, and free WiFi are included in this room. The bathroom has a shower.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
Standard Room

A flat-screen TV, microwave, small refrigerator, desk, and free WiFi are included in this room. Please note that the room and bed type will be allocated at check-in according to availability.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
King Suite

This suite has a seating area with a sofa bed and flat-screen TV. A microwave, small refrigerator, desk, and free WiFi are included.

Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
King Room - Disability Access

A flat-screen TV, microwave, small refrigerator, desk, and free WiFi are included in this room. The private bathroom has an accessible bath tub.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Refrigerator
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Sofa bed
- Adapted bath
- Shower chair
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access

Guest Reviews

Kelly (8/5): Pleasant - Clean reasonably priced Smoke alarm battery in common area needed replaced and chirped a long time
Steven (9/5): Fantastic experience, we love Holliday Inn and booking.con! - Great location, walking distance to most local attractions. Exceptionally clean ,wonderful accomedating staff and yummy breakfast!
Christa (8/5): - Needs have signs at step at bottom of slides
Tyler (5/5): Not worth the money - No life guards so kids just ran over top of each other and make it to where the little ones can’t play… it’s also very dark and dreary in the waterpark. The pillows and bed was so uncomfortable and the room was not very clean
Melissa (10/5): - Indoor splash pad for the kids!
Kathy (7/5): Was disappointed in our stay this time because it was not up to Holiday Inn Express standards. - We always stay at Holiday Inn Express when we travel. The water at the hotel was cut off for an entire day and the hot water never came back on before we had to leave. I think they should have forewarned us before we checked in and at the very least offered us a discount for the inconvenience.
Audrey (7/5): Stay was fine. Staff were just okay, but taking my money from my account unauthorized was a big no no for me. - The location How they continuously charged my card. $500 here, $300 there. When I mentioned it to them, they ended up taking more.
Daniel (10/5): -
Yurisleydi (10/5): -
Richard (10/5): Good Stay - Clean pool was not heated
Brandi (8/5): Good, but could've been better. - Breakfast was ok. Location was good. Other people staying there kind of ruined the experience. There were very loud people in the room next to us. We booked this hotel for the beautiful pool but we're unable to enjoy it because of one group totally taking it over and acting very rambunctious. We left early because of these issues. I think the pool should be monitored better and people shouldn't be allowed to take the whole thing over for hours at a time preventing other people from enjoying it.
Brandon (8/5): -
Heulices (10/5): -
Joann (10/5): - The staff was very friendly and helpful. The location was great.
Rachel (10/5): -
SCOTT (3/5): Great property bad staff! - Property is beautiful, great pool area, breakfast is good and rooms are super clean. They forgot to give us our wakeup calls for two days in a row. Housekeeping forgot to service our room.
Christy (10/5): -
Ball (9/5): -
Jason (7/5): -
Mailayah (10/5): Spring break - It was clean, spacious and very closed to downtown N/
Christal (1/5): - Can’t get a hold of anybody double charged my credit card
Donald (8/5): -
Heather (4/5): Kids loved the waterpark feature, bathroom was nasty, I did bring it up to several people about the bathroom and water, - The waterpark feature The room smelled musky, probably from the water damage coming from the bathroom. Luke warm water most the time during stay, hot water one day.
Blakley (10/5): -
John (8/5): - Location Rooms were small
Kimberly (10/5): -
Karen (9/5): -
Robyn (10/5): Awesome - My kids loved the pool. Only wish you had a hot tub. Breakfast was great.
Shantel (10/5): -
Singleton (4/5): -
Danny (9/5): -
Devionia (10/5): - Location was great The arcade could be better
Naaman (1/5): - They charged me twice for a one night stay. I’ve contacted them and book.com and I’ve yet to receive a refund for the second charge.
Courtney (10/5): -
Drew (10/5): -
Patrick (8/5): Overall ok, overpriced, good location, good service, friendly staff and cleaning personnel. - Breakfast was ok. Prefer regular scrambled eggs over egg and cheese omelette. Also biscuits were terrible, couldn't eat. Sausages could have been cooked some more. Gravy was good. Bed and pillows were lumpy and solid, didn't rest well. Handicap shower we didn't request was messy, water got on floor and foot towel, also water pressure was weak and couldn't get hand held to work. Needed another chair preferably a recliner in room to sit on.
Ubaldo (10/5): Espectacular - La ciudad Estaba muy caliente
Melissa (10/5): Felt like royalty 👸 - We enjoyed the room because it wasn’t crowded. Had plenty of space and electric outlets. Also the bathroom was large. Can’t think of anything negative to say about our stay
Neil (8/5): -
Tracy (9/5): We had a great trip and enjoyed the hotel. - The location was great. And the hotel itself was pretty clean. The kids loved the pool. Breakfast was always good. Our shower curtain had mold/ mildew spots on it and a few of the towels were stained. I think for the price we pay for hotel we should have softer toilet paper.
Michelle (8/5): - Big room and water park
Denise (8/5): -
Victor (10/5): -
Haley (5/5): - The pool Well, we didn’t have any towels in our room.. and also no trash bags for the trash.. the people downstairs were rude and the food downstairs was outrageous 15$ for a candy bar two drinks and a bag of chips was mighty steep.
Kay (10/5): - The facilities were very clean. Breakfast was delicious. Good parking available. I can't say there was anything I didn't like.
sparsh (9/5): -
SANTIAGO (10/5): Muy bien hotel - Muy bueno todo Todo muy bien
Antonio (8/5): -
Kevin (10/5): -
Casey (10/5): - The beds were comfortable, it was clean, the pool was great and so was the breakfast! The pool hours could be a little later.
Brayan (10/5): -
Christopher (9/5): Loved our stay will book again - Very beautiful and right next to where all of the nightlife is The cleaning ladies couldn’t speak English so when they knocked on the door they couldn’t understand that I just needed trash taken out and beds made so I just let her in to do whatever. It’s not her fault but I feel as if staff anywhere in the USA should be mandatory they learn our language when working so closely with the public
Maria (7/5): - Great house keeping and friendly staff. Pool area was great! Uncomfortable beds, too hard. Never received a call as requested for when my room would be ready, checked in early. No fire pit.
Jessica (10/5): I would definitely stay again. - Breakfast, location, and the pool. I had called to make sure in advance that I could get my rooms close together and there was no note about that when I got there and we didn’t get rooms close together but it fine anyways.
Jacqueline (10/5): - Location and the staff The indoor pool was cold, wish it was heated or had a hot tub connected to the pool to help keep water warm.
Martina Eakins (10/5): -
James (9/5): -
Steele (8/5): Weekend getaway - The room was clean and very spacious. Breakfast was good and the area was clean as well. The parking was an issues. We ended up parking in the back and the door to get in from the back was broke but still worked and we were not aware of that. So we ended up walking all the way around to the front to get in. Not the best time with a toddler.
Gaby (10/5): - Limpieza y ubicación
Zahyra (10/5): - Todo, habitación cómoda y limpia, el personal amable y buen desayuno. Excelente ubicación, puedes ir caminando a la mayoría de los lugares. Todo excelente.
Margarita (8/5): - Fastest check-in process in my life. Location, breakfast and stuff was very good No jacuzzi unfortunately
Victoria (10/5): -
Ashley (10/5): -
Bradford (10/5): -
Latasha (10/5): -
Evans-Sharpton (10/5): -
Elizabeth (9/5): -
Carlos (10/5): Good - Very good .
Michael (10/5): -
Angela (10/5): -
Ashley (8/5): Good - Friendliness of the staff and the location. The cleaning if the room could have been better.
Santhanam (7/5): - Rooms were clean. Beds were good quality. Breakfast needs a complete rethink. Paper plates, plastic cutlery and same menu everyday is a huge let down. Could add some variety in the menu options. New coffee machine is a must.
Dustin (8/5): -
Aaron (9/5): Our family of 4 always enjoys staying at this hotel and it is our go-to when in Gatlinburg. - We are a family of 4. It was our 3rd family vacation staying at this hotel. We mostly enjoy the location, the breakfast, the cleanliness, and the splash pad. These are the things that keep bringing us back. Coffee and tea being available all day and the activities such as the bird show are nice bonuses as well. Rooms size is just ok. Bed comfort was average. Our boys look forward to playing arcade games at the hotel and it seems like each year we go, there are less games or more broken games. It would have been nice to have bottled water for purchase at the front desk. These are just small things. If we truly were ever to choose another hotel, the cost per night would probably be the reason.
Beth (9/5): -
McKenzie (10/5): - The pool and water park were amazing, along with the game rooms. My child loved it. Nothing
Connie (10/5): - Clean. Great location Everything was great
Sandy (10/5): -
Roberto (10/5): -
Willie (10/5): - The front desk staff was beyond resourceful. From local recommendations, to specifically including activities to do with our daughter.
Hernandez (1/5): - The five days I was there, they never cleaned my room.
Surya (10/5): -
hugo (7/5): -
Arika (10/5): We will be back!! - Every employee was super friendly and accommodating without making you feel like you are putting them out. This is rare now days!! I greatly appreciated this.
Criston (10/5): Perfect stay! - Staff was over the top friendly and helpful. Great location to downtown. Breakfast was excellent.
Jessica (10/5): - Enjoyed the stay
Keith (10/5): -
Varida (8/5): - Good breakfast, clean room
Julie (9/5): Formidable hotel - Chambre spacieuse et silencieuse. Piscine pour les enfants geniale ! Emplacement tres bien Petit dejeuner
Audrea (10/5): - Yes. The breakfast was wonderful.
Steven (6/5): Ok, but not sure if we would stay here again - Hotel was nice enough, and off the beaten path Noise from loud adults and children which woke us up at 7:00 a.m. The hotel should put families with children on different floors than couples without children. This was upsetting.
Tracey (10/5): - Great location. Room was clean. Entire facility was clean.
Vivian (8/5): - Swimming pool seems good for kids
Nikia (9/5): Very Accommodating and Nice - The Staff was very accommodating and professional. The room was clean and spacious. The location was also ideal. I would definitely recommend this hotel. The breakfast was not the best but I still found something to eat.
Jessica (10/5): -
Camacho (9/5): Affordable, clean and family friendly.. - Everyone was friendly and helpful. The breakfast bar was excellent. The swimming pool was great for my 7 year old son. Every was excellent.
naomi (9/5): -
Jack Robert (2/5): - Hotel was fine. Done with IHG properties because they won't give me points for booking through expedia.
Garrette3 (10/5): -
Linda (10/5): - Great place to stay!