Wyndham Garden Shahzan Fraser's Hill

Location: Jalan Lady Guillemard, 49000 Bukit Fraser, Pahang Darul Makmur,, Bukit Fraser, my

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Restaurant
• Room service
• Terrace
• BBQ facilities
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Non-smoking throughout
• Wheelchair accessible
• Kid meals
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Fire extinguishers
• Invoice provided
• Smoke alarms
• CCTV outside property
• 24-hour security
• Security alarm
• Thermometers for guests provided by property
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Golfing on site
• Playground on site
• Offsite parking discounted rates available
• Internet access
• Housekeeping on request
• Private picnics
• Reception hall
• Japanese garden
• Golf cart
• Horse riding nearby
• Bicycle-friendly property
• Charcoal grill
• Bulk dispenser for toiletries

Rooms Available

• Queen Room with Garden View

  The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Toilet
  • Private bathroom
  • Alarm clock

• Room with Two Single Beds - Garden View

  The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Toilet
  • Private bathroom
  • Alarm clock

• Premium Family Room with One Queen Bed and One Single Bed

  This family room features a private bathroom and air conditioning. The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

• Queen Room with Balcony - Garden View

  The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Toilet
  • Private bathroom
  • Alarm clock

• Room with Two Single Beds and Balcony - Garden View

  The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Toilet
  • Private bathroom
  • Alarm clock

• Single Room with Two Single Beds and Roll-In Shower - Mobility Accessible - Non-Smoking

  This triple room has a private bathroom and air conditioning. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

• King Room with Golf View

  This triple room offers a private bathroom, and air conditioning. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

• Room with Two Single Beds - Golf View

  This triple room features a private bathroom, and air conditioning. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

• Family Room with One Queen Bed and Single Bed - Golf View

  This family room features a private bathroom and air conditioning. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

• Premium King Room

  This triple room features a private bathroom and air conditioning. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

• Premium Single Room with Two Single Beds

  This triple room has a private bathroom and air conditioning. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

• Junior King Suite

  This suite has a private bathroom and air conditioning. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

• Temenggong Suite with One King Bed and Two Single Beds

  This suite provides a private bathroom, and air conditioning. The unit offers 3 beds.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

• Royal Suite with One King Bed

  This suite features a private bathroom and air conditioning. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Air conditioning
  • Toilet
  • Private bathroom
  • Alarm clock

Guest Reviews

• NURUL AKMAL BINTI ALI (8/5): -
• Jose (8/5): -
• Irene (7/5): Overall 3/5 - Quiet surroundings and good views; Access of carpark to the room we are staying is good for wheelchair bound guests 👍🏻 The bathroom water seeps out after every shower. The sink is higher than normal height which makes it harder to wash our face.
• Tarmizi (10/5): -
• ARIFFIN (10/5): An excellent option to stay. - Excellent Staffs and Services. Professional, polite, warm and accomodative to requests. The damaged drain cover at the entrance.
• ZAHARAH (8/5): -
• mohd zulkefli bin (10/5): - Location
• WAN HUNG (8/5): Good for a getaway. - Strategic. None.
• Jason (10/5): -
• Jason (10/5): -
• NUQMAN (10/5): -
• Panirselvam (10/5): Enjoyed - Luxury’s feel NIL
• Carmen (5/5): It's okay for a one night stay, this would have been lovely if the toilet wasn't so smelly and cold. - I think the room was very well designed and lovely, AC worked and there was even netflix and youtube on the TV The bathroom had a bit of mold alongside this very strong mothball/cockroach smell, after washing my hands, the sewage smell from the bathroom floor trap. There was no warm water with the shower but there was warm water for the sink so that was kind of funny.
• Angela (9/5): Comfortable stay convenient for birding - Comfortable clean rooms, with nice shower. The food. We chose to dine elsewhere after the first meal.
• Yves (9/5): -
• Dorothy (8/5): Good for the location and price - If you’re a birder, the area around the hotel is great for early morning and after lunch bird sightings. Saw drongos, tailor birds, leaf birds, warblers, spider hunter. Stayed on the third floor balcony room and woke to bird song! Rooms could be accessed even by non guests. There was no security.
• Ken (2/5): -
• Mag (6/5): - The location is great The bathroom floor is moldy and have unpleasant smell
• Neoh (9/5): Very nice stay - Location is good Hotel room very nice, clean and comfortable Breakfast a bit expensive based on the food serving.
• Zakhir Ali (5/5): - None Booking.com try to confuse using misleading web details. I booked for large double bed but realized after booking that it was queen bed. I am totally not happy of booking.com
• Ng (8/5): -
• rosedi (7/5): best - perlu tambah lagi semua ok
• Camerata48 (8/5): -
• Norashikin (10/5): -
• Hasnain (8/5): -
• Mervindran (8/5): -
• Zaher (5/5): -
• MOHD BAKHTIAR (10/5): -
• Cheng Lu (9/5): -
• Faeza (10/5): - The view None
• MOGAN KUMAR (8/5): -
• Adam (8/5): A good place to stay - The location Check-in was late but the property allowed a slightly late check-out.
• ezabel (10/5): Nice shirt vacay - The room, the food,friendly staffs, the weather, the greenish jungle Hard to parking, narrow road
• Komathi (10/5): Nice hotel room and views. Highly recommended. - the location was very convenient. easy to go to nearby places like restaurants and nearby attraction places. Everything was good experience. For the hotel breakfast maybe can improvise a bit to have more food varieties.
• Priya (6/5): Decent but can improve the breakfast buffet and bathroom inconvenience. - I liked the room, was clean and spacious. I booked premium king - 411 and premium family room - 412. The bathroom for room 411 was horrible. Although it comes with bathtub, we were not able to drain the water from it as the water was seeping out on the floor instead. Even when we used the sink, the water was flooding the floor. For room 412, there was no consideration for families traveling with babies. Was sooo difficult to bath the baby as there's no hand shower in the bathroom. Reception was dreadful. I asked for sets of fork and spoon, and I had to call them 4 times for them to send it over. They kept overlooking it and I requested this around 10pm. The buffet breakfast was RM30 for adult and RM20 for child. I would sincerely recommend eating out rather than at hotel. It was not worth it and the food was not great too. The spread was less and it was not even edible, except for bread toast, fruits and egg station.
• shyuanyunn (8/5): -
• Wei Yoke (8/5): Have a pleasant and happy moment during our stay there. - Location of the hotel is near to the attraction place. Staff was friendly and helpful. Some of the fitting and furniture is broken/ tear off.
• Lachmanan (7/5): -
• Sally (10/5): Fantastic hotel in the very centre - Excellent staff very helpful always ready to help. The room was large with a nice balcony and excellent bathroom. Nothing absolutely no complaints
• Subramaniam (5/5): - Location Service
• KuchtheCat (6/5): Toilet bidet positioning mom - Location The bathroom, toilet's positioning of the bidet, very yucky and ugly
• Jayaram (8/5): -
• RAMAH (8/5): Overall, this was a good stay. We were happy with our visit and look forward to staying here again. - Room: The room was clean, well-maintained, good view from the balcony Location: The hotel’s location was excellent. It was easy to walk to restaurants, shops, and nearby attractions and making it convenient for exploring the city. Staff & Service: Staff were friendly, helpful, and attentive. Check-in was smooth. Extras: The balcony offered a beautiful view, perfect for relaxing in the evening. The hotel also felt quiet and peaceful despite being close to the main streets. Bathroom: The toilet bowl could use a deeper clean, and there were some early signs of mold. Regular maintenance would help. Air Conditioning: The air conditioner made noise, which made it hard to sleep comfortably. Balcony: The balcony light was not working, and there weren’t enough chairs. Adding a small table with chairs would make it more usable. Bedding: We noticed stains on the blanket sheet, but the staff were responsive and changed it immediately after we reported it. Breakfast: Although we paid for breakfast for three, the spread was disappointing with limited choices. It could definitely be improved. Parking & Surroundings: The back parking area was crowded with people attending an event, making it difficult to park or walk around. It was also quite noisy at times.
• Richard (5/5): A bit noisy. Car parks were bad. - Room is ok The convention downstairs was noisy from 7am to 10pm. should have given us a higher floor room. No parking. All car parkings were full. Lane was narrow and tight with double parking and with same entry exit point. If there is a car from the opposite direction, then one has to reverse back all the way. Dangerous. We had to park outside the hotel.
• Andrea (9/5): Angenehmer Aufenthalt. Negative Beurteilungen im Internet sind nicht mehr aktuell. - Nach den Beurteilungen, die wir nach der Buchung im Internet fanden, waren wir hoch erfreut, ein zwar architektonisch wenig inspirierendes, aber freundliches und gut ausgestattetes Hotel vorzufinden. Entweder hatten die Kritiker:innen großes Pech, oder das Hotel hat nachgerüstet. Alles war weit angenehmer, als erwartet.
• Andrew (9/5): -
• Khatijah Marianne (8/5): - Great that the hotel has been refurbished. The rooms are much nicer, the pillows are great. There is air conditioning and a fridge too! When we walked into the room, there was a bad smell coming from the bathroom, smelt like stagnant water in a drain. We think its coming from the drainage on the floor. However, the layout of the bathroom is not so suitable. The sink position is rather tight. The water drains very slowly in the bathtub when showering. Because the water pressure is strong, the floor of the bathroom gets wet.
• Wee (8/5): Except for the fact that we have to be very very careful when we step into the Toilet/bathroom, - Very clean room, comfortable and a pleasure to stay in. The bathroom water pressure was powerful. Good Bathroom floor can be slippery and a serious danger to older folks. Perhaps a anti-slip mat will help.
• Megalai (9/5): -
• Sabihah sabri (10/5): - Bilik sangat cntik.. Smua perabot baru.. View cntik.. Nyaman... Tenang
• Baizura Bakar (8/5): - Food was great. Staff services are exceptional. Good tljob and recommended stay if you are going to bukit fraser I get several WA messages from overseas numbers and asked me to confirm the booking details. And it was a scam. HOW COME MY NUMBER BEEN LEAKED??
• Hwan King (7/5): - Central location, near to amenities by foot. Not enough parking during peak period of travel.
• Hafiz (10/5): -
• Dzulkarnain (8/5): -
• Patrick (8/5): Nice trip. Cold mornings - room- clean breakfast- cant complain Water pressure in the toilet could've been better
• Harriet (8/5): Good location, but cleaning should be improved - Great location easy walking distance to everything The room wasn't very clean
• Marc (8/5): Great location and hotel - Great location , friendly staff and comfortable clean modern room. Breakfast was subpar and not worth the money.
• Chai Hock (8/5): -
• Jay (10/5): Suggest for more breakfast option - The weather and location was so perfect room is clean -
• Chung (8/5): -
• Ravindran (10/5): Enjoyable and scenic - Location and room comfort Car parking
• Hazwani (9/5): -
• Faridah (5/5): -
• Fereshteh (9/5): -
• YAHMUNA (8/5): - Overall, everything is great
• Irmgard (9/5): -
• Rosli (7/5): - The hotel was refurbished in 2024 and thats why we decided to stay here. Stayed here in 2023 and it was really bad that we vowed not to come again till it has been worked on. Now it is a cosy hotel and my family like it. To be honest, its still a basic hotel BUT it is now comfortable. Being in Frasers, you dont stay in the room much but the newly renovated rooms are good for what we needed. Location is right in town and we like it. There is a small playground a stone throw away and its great for my kids. My family do plan to stay here again for our next visit to Frasers. We planned to stay just one night on Saturday but decided to extend and stay another night and left the hotel on Monday. The breakfast was really underwhelming. We love hotel breakfast on holidays but not this one. We paid RM120 for 2 adults and 2 young children but the buffet line was severely lacking. The only western items they had were sausages (which unfortunately was fried with onions and capsicum which kids don't like), baked beans and an egg station. There was the basic nasi lemak, fried noodles and fried chicken pieces. No buns even - just white and wholemeal bread slices. There was mee rebus and porridge which were still fairly basic. To make things worse, you dont even get proper coffee - just local kopi and teh tarik from a Nescafe machine. There was a coffee machine BUT you'd have to pay extra for it. So the second day, we had breakfast at a cafe in town.
• Marimuthu (10/5): - Comfortable The bed really comfortable and amenities
• Hamzah (8/5): Memorable stay at Wyndham Shahzan - The room was spacious. Everything is there. The housekeeping didn't address my issue, which is non functioning mosquito nets. We would really like to hang out on the balcony. I informed them twice, one via housekeeping staff who passed by the room and one via intercom.
• rohani (8/5): - room clean...and good
• Nur Ayesha (10/5): Good for kids really nice hotel - Nice hotel staff all very helpful None
• Jennie (6/5): -
• Master (7/5): -
• Hasniza (8/5): -
• Rushairi (10/5): -
• asokkumar (5/5): - The weather Loud explosive noise in the middle of the night, apparently from the kitchen. Rooms 2340, 41, 42 and 43 is most affected.
• Adnan (10/5): -
• King (5/5): - 环境很好 空气很好 室外桃源 值得一试 厕所热水忽冷忽热 水都是黄色的
• William Wui Oon (8/5): Could Have been a lot better despite the nice rooms minus the shitty view! - Centrally located in town. Walking distance to clock tower and eateries. Only one lift, gave us a room at the end of the building facing a mountain with zero view. Toilet was clogged and the poor technician slip and fell in the toilet in the process of fixing the drain. Then he made a mess of the toilet. Then everything went to shit for us! No soundproof, can hear all the noises from our neighbour rooms, and the typical Malays who let their children play in the hallway up to midnight. Not sensitive enough towards other guest.
• Zuwaria (8/5): -
• King Amin (9/5): -
• Inca (8/5): - Great breakfast, very friendly staff, great location. The room smelt very damp and mouldy
• IMARET (10/5): -
• Mat (9/5): Selesa dan nyaman - Sarapan menyelerakan. Adakan aircond
• Kamal Hassim (7/5): Ok - View Ada kesan HITAM digetah cermin
• Datin Shireen (7/5): -
• Sulaila (10/5): Short and sweet - The makeover was excellent.. every thing was upgraded. The room now feels like a 5 star hotel… The breakfast spread used to be something you would want to wake up to…this is the 2nd time we book without breakfast.
• Mohamad Amir Hafizi (10/5): Sangat baik untuk stay sini -
• lee (7/5): no complain - location is convenient shower shoud be top and hand held
• Ong (7/5): Enjoyable experience - Superb location The 8km road leading up to your hotel.
• Enk Purn (8/5): - Room was clean and comfortable. Location is excellent. Insufficient parking
• LEE YEON (7/5): - Big room, strategic location, clean, cozy, value for money The bed is too soft, not comfortable Buffet breakfast simple Staff not well trained
• azlynna (8/5): -
• Jenny (7/5): Comfortable stay, convenient location, friendly staff - Conveniently located Wear and tear is showing
• Man (10/5): - Comfortable room superb location. Toilet bowl stuck.
• Jin Shen (10/5): -
• Norfadzilah (10/5): - All facilities provided during our stay.. The breakfast options were a little limited, and it wasn't super exciting. There was a smoker outside, but unfortunately, the smell still got in through the door and air vents.
• Hie Yan (9/5): - very comfort room, spacious and modern.
• Wong (7/5): Overall comfortable to stay 1 night. Mom feels happy to stay in the hotel. - Cleanliness of the room Staff's hospitality Location next center Nil
• Badrul Hisham A B (10/5): - We had a wonderful stay at Wyndham Garden Shahzan Fraser’s Hill. The entire hotel feels fresh and welcoming — all the rooms look new after the refurbishment that was officiated by the Sultan of Pahang in November 2024. Our room was clean, comfortable, and pleasantly modern while still keeping the calm, classic Fraser’s Hill charm. Parking was never an issue. There are ample parking spaces both in front and at the back of the hotel, which made our check‑in and daily outings very convenient. The location is excellent — everything is within walking distance. The town center, the iconic Fraser’s Hill Clock Tower, Bird Interpretive Centre, Restoran Cattyel, the mosque, police station, Klinik Kesihatan, Pasar Malam stalls, and the Food Garden (food court) are all just a short stroll away. It made our trip so much easier and more enjoyable. Overall, a very pleasant stay. Highly recommended for families looking for comfort, convenience, and a refreshed hotel experience in Fraser’s Hill. We booked 2 rooms for 2 nights but we didn't get any discounted rate for rooms or complementary breakfast vouchers.

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