Mountain Creek
Location: 200 Route 94, Vernon, New Jersey, 07462, Vernon, US
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Experience the ultimate getaway at Mountain Creek, where adventure meets relaxation in a stunning locale.
Ski-In/Ski-Out Access Enjoy seamless access to the slopes with our ski-in/ski-out features, making it incredibly convenient to hit the powder whenever you desire.
Water Park & Outdoor Pool Dive into fun at our thrilling water park (surcharge) or unwind by the outdoor pool, perfect for soaking up the sun or cooling off after a day of activities.
Comfortable Guestrooms Retreat to one of our 84 well-appointed rooms, complete with refrigerators and microwaves, ensuring you have everything you need for a cozy and enjoyable stay.
Don’t miss out on an extraordinary experience—book your stay at Mountain Creek today!
Important Information
- A car is recommended for transportation to and from this property.
- Parking height restrictions apply.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 04:00 PM - 10:00 PM
Check-out: 11:00 AM
Instructions: The front desk is open daily from 7:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. The front desk is staffed during limited hours.
Amenities & Facilities
- Fitness facilities
- Express check-out
- Free WiFi
- Express check-in/check-out
- Sauna
- Table tennis
- Ski storage
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Fitness facilities
- ATM/banking
- Hiking/biking trails nearby
- Ski storage
- Television in common areas
- Front desk (limited hours)
- Porter/bellhop
- Express check-out
- Ski-in/ski-out access
- Wedding services
- Express check-in
- Billiards or pool table
- Waterslide
- Snack bar/deli
- Mountain biking on site
- Ski equipment rentals on site
- Ski lessons on site
- Downhill skiing on site
- Snowboarding on site
- Free self parking
- Water park access (surcharge)
- Snow tubing nearby
- Free ski shuttle
- Ski passes available
- Pool sun loungers
- Ziplining on site
- Games
- Banquet hall
- Covered parking
- Secured parking
- Fishing nearby
Rooms Available
-
Junior Suite
1 King Bed and 1 Queen Sofa Bed
Layout - Bedroom and living room
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Soap
-
Standard Suite, 1 Bedroom, Kitchenette
1 King Bed and 1 Queen Sofa Bed
Layout - Bedroom and living room
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
-
Premium Suite, 1 Bedroom, Kitchen
1 King Bed and 1 Queen Sofa Bed
Individually decorated room
Layout - Bedroom and living room
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Kitchen with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Kitchen
- Wardrobe or closet
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
-
Deluxe Suite, 2 Bedrooms, Fireplace
1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
Layout - 2 bedrooms and living room
Relax - Fireplace
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Premium bedding and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Fireplace
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
-
Premium Studio Suite, Kitchenette
1 King Bed OR 1 Queen Sofa Bed
Individually decorated room
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Kitchenette with refrigerator, microwave, cookware/dishware, and coffee/tea maker
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
-
Premium Suite, 2 Bedrooms, Kitchen
2 King Beds
Individually decorated room
Layout - 2 bedrooms
Relax - Fireplace
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Fireplace
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
-
Deluxe Studio, Fireplace
1 King Bed
Relax - Fireplace
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Fireplace
- Wardrobe or closet
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
-
Standard Suite, 2 Bedrooms, Kitchen
1 King Bed, 1 Queen Bed and 1 Queen Sofa Bed
Layout - 2 bedrooms and living room
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Kitchen with refrigerator, stovetop, oven, and microwave
Sleep - Premium bedding and bed sheets
Bathroom - 2 bathrooms, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Kitchen
- Wardrobe or closet
- Oven
- Stovetop
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
-
Standard Studio
1 King Bed OR 1 Queen Sofa Bed
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request, no cribs (infant beds) available
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- No cribs (infant beds)
- Bedsheets provided
- Soap
-
Deluxe Suite, 1 Bedroom, Fireplace
1 King Bed
Layout - Bedroom and living room
Internet - Free WiFi 25+ Mbps
Entertainment - 55-inch TV with cable channels
Food & Drink - Refrigerator, microwave, coffee/tea maker, and toaster
Sleep - Premium bedding and bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk and wardrobe or closet
Comfort - Climate-controlled heating and air conditioning, fresh towels every 4 days
Need to Know - Housekeeping on request
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- TV
- Hair dryer
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Wardrobe or closet
- Toaster
- Toilet paper
- Shampoo
- Premium bedding
- Free WiFi
- Bedsheets provided
- Soap
Guest Reviews
- SherwinR (10/5): -
- Ian (10/5): Nice spot. Typical over priced ski lodge. - Very easy check in and out. Beautiful room and pool set up. Beautiful view from the balcony. $11 for two cups of black mediocre coffee. The cashless system and whatever the heck the load noise was starting at approximately 215 am through almost 4 am.
- Thalita (8/5): Foi excelente - Estar dentro da área de ski foi muito bom, pois podíamos entrar e sair, ir ao quarto descansar e voltar, almoçar no quarto. Ter lareira que ajudava a aquecer o quarto. Fácil check in e check out. Não ter uma vassoura ou aspirador, pois temos mania de limpeza de Brasileiros.
- John (10/5): Clean, comfortable and attentive. - We stayed over during a snowstorm and the staff was wonderful and attentive even considering the difficulties with the snow. The hot tubs and heated pool are great after a day in the mountain. We loved our stay.
- Guido (1/5): unpleasant experience with third party vendor and lack of accountability from the property - My reservation was canceled by the property My experience with Mountain Creek Resort through Booking.com was extremely disappointing and felt like deliberate misleading. I attempted to change my reservation dates on Dec 26. A resort employee initially confirmed it was possible and that I'd receive email confirmation. Later, I was told to go through Booking.com. Over multiple calls and emails on Dec 26-27, the resort gave conflicting information, repeatedly assured me they were handling it, and claimed my name wasn't on the check-in list so "don't worry." By Dec 28, they suddenly said the reservation had expired and nothing could be done, refusing to provide proof of any response to Booking.com's requests or let me speak to a manager. This runaround wasted hours and resulted in losing the full cost of the booking. Poor communication, zero accountability, and what felt like intentional delays to avoid assisting. Strongly advise caution when booking directly or dealing with date changes.
- Paul (7/5): -
- Daniel (5/5): - Base on your advertising there was no real cafe and no place to eat breakfasy
- Jorge (10/5): -
- Michelle (1/5): DO NOT DO IT - The only positive of this property was the pool area Terrible customer service, there is no actual 24/7 staff on the property for questions or concerns. Apparently this is a airb&b style resort so toiletries and towels are not replenished. The furniture is all so dirty. The fridge was leaking and ruined a bunch of food to which maintenance said "I am just glad it is not on the outside. Was supposed to get a few hundred dollars refunded for food that was ruined by the fridge leaking and they never sent it and made some excuse when I made a complaint to the BBB.
- Melinda (9/5): -
- Stacy (8/5): -
- Ricardo (9/5): -
- CATALINA (8/5): Close to ski - Location 11 pm we are In our bedroom and somebody tried to enter the room and , in fact digited the door code and it worked!! I had to jump out of the bed and suddenly the “intruder” closed the door… not so nice experience given that my sons the night before were alone for about 15 minutes … the hotel MUST checked what happened there… that’s trespassing
- Kristine (10/5): -
- ELIAS (10/5): Excelente. Imperdible. - Ubicación. No hay una recepción para recibir al cliente.
- Emil Nathaniel (8/5): - very convenient. parking is perfect room on top of ours kept on jumping. wasnt able to sleep.
- selya (6/5): -
- Michael (5/5): Wouldn’t do it again - Location Ladies bugs / Stink Bugs weee literally everywhere, toilet in our room kept running, fireplace in our room didn’t work and they couldn’t fix it
- jessica (8/5): - check in checkout process was very simple. However, it was very upsetting how expensive coffee and the gift shop was eight dollars for a Jimmy Dean sandwich is absolutely outrageous for what you pay. There is truly no customer appreciation or Value in there.
- Bill (10/5): - Very helpful service team, very clean room Beautiful views
- Eva (6/5): - The comforter was a bit dirty and the shower didn’t really work fully because the shower head wouldn’t fully work and had bad pressure.
- Tomas (4/5): Stayed here for a wedding but would never stay here again. - Nice location No front desk, room smelled like pure marijuana, bathroom was not very clean, yellow stains on the shower curtain, older room.
- Mrs. Chantea (6/5): - My room did not have a working coffee machine. The toilet wasn’t working properly and I had to go get plastic utensils to eat with because none was in the room. I text and informed the staff about this they said they would fix the issues and never did. My code did t work for the pool areas as well
- Vivian (6/5): - Was ok…
- Steven (10/5): - Excellent, comfortable and clean!
- MICHAEL (2/5): - Stained carpets horrible service!!!! Shower broken, stinky very dirty. Response was next time you book with us we will help you!! Wow.
- Jennifer (2/5): - This was a very misleading booking. The rooms in mountain creek are now individually owned. Unfortunately, the property cannot force owners to update anything in their unit. The room I stayed in (as well as 3 others that I looked at moving to) were disgusting!!!!! I walked into the room having a musty smell, the carpet was stained, the couch was stained, and there was a left over used band aid in the nightstand drawer. The lamp shade looked like it fell into a bucket of coffee. My balcony door did not lock either. Making my stay less than pleasant. The manager told me that even though it is stained it is sanitized and clean. I’m sorry….no. It is dirty. My socks were gross just from walking on the floor. There is not really a front desk. It is the person running their little shop. There is no phone number to call if you need help. You have to text through an app. They never responded to any of my texts. By the time I walked down to ask my question, I got “oh yeah I just got your message.” Will never stay here ever.
- Benjamin (2/5): - Upon arrival, there was nowhere to check in. Just a shop that you would never imagine as a place to check in for an almost $300 hotel room. I asked around people poibted me to this shop - they sell food and snacks, no check-in notifications. Absolutely bizarre. The bartender at the bar casually advise that she was probably on break. Who leaves a check-in desk for break for 1/2 hour to 45 minutes? I went back to the bar, up and down hallways, tried to call Mountain Creek and expedia. They automated system asked for a number that was never given to me: an itinerary number that started with a some letter that I didnt have. Never got through to anybody. Tried multiple times. Bartender tried to call the person that was supposed to be there on a cell phone, no answer. It was absolutely horrible. Then, she finally shows up like nothing was wrong. It was insane. Then, I get up to my room and there bed was all messed up, trash in a trash can in the middle of the room, towels everywhere, a dishwasher sitting in the middle of the kitchen. I sent messages/pictures to the text number she said I could text, no response. Went back down to this shop where you are supposed to check and she was helping someone on the phone FOREVER and did not acknowledge me. It was insanely frustrating. She got me to another room. This was absolutely the worst check-in experience of my 47 years on this earth. All I got to hear was how this place is privately owned so they can do what they wa
- Candy (9/5): -
- Ashish (8/5): - The property was nice overall, but could use some updates. The room could have been cleaner, there were stains on the sheets for the pull-out couch. Clearer parking area signs would also be helpful, as I received a tow warning notice on my car (fortunately resolved by the tow company). That said, the location was great with lots of fun activities nearby, and the staff were friendly and helpful.
- Melissa S (10/5): - Awesome time
- doris azalea (10/5): Muy bien y cómodo - Todo Es costoso.
- Ibis (6/5): - The place is run down, my room had no waters went down to get them asked for ice cream as told where to go and it was broken. Communication is only through the guest portal and no one answers. No ac in rooms just in the kitchen and living room area. Ceiling fan in main bathroom did not work. Outside was dirty and there was a dead mouse that seemed to be there for a while and not cleaned. I paid over $500 for a night and it was not worth it.
- Verified traveler (6/5): - the room was nice but we did not have Air conditioning.
- Maurice (10/5): Great time great place great memories - Check in was super easy, free indoor parking, rooms were spacious and clean. Location is amazing, water park is a 3 min walk from they hotel. The pool and hot tub were clean and not to packed. Some restaurants in the area like the Crystal Cafe for breakfast.
- Kristen (6/5): - No one responded to any texts or emails before check in or afterwards, even through the guest portal. The people staying across the hallway were blasting music until 4 am and there was no one we could call to address this. We didn’t feel comfortable going across the hall because earlier in the day we saw someone passed out in the grass by the pool area and smelled weed in multiple places around the grounds, and there is a mix of a crowd coming for the water park and mountain biking. The convenience store and guest services were supposed to be open daily at 7 am, and didn’t open until 8 am Sunday. No good coffee or breakfast options. The room was ok but the carpet was filthy.
- Kareen (10/5): - Kitchen appliances and items were useful
- Stephen (10/5): - I was clean and comfortable but expensive
- Eileen (10/5): - Lovely room. Comfortable, clean and all around nice.Parking garage is great.
- Karena (10/5): -
- Jhonson (10/5): -
- Yanely (8/5): - Beautiful
- Fatima (10/5): - Great!
- Oleksandr (10/5): - It was very great!
- Julie (10/5): - Love this place!
- Aniela (8/5): Worth the trip - The hotel is very nice. They do not have your standard front desk, instead they text you a link to their portal once your room is ready on the day you arrive. There you get your access code and room number. Parking is primarily in an underground garage, though there are a couple of handicapped spaces near the front door. Everything on site is cashless (store, restaurants, and bar). We stayed in a suite with balcony. It was a nice room, with kitchenette. The pool looked good, though I didn't use it. My wife tried it, but the water was cold ( in late July). Overall it was okay. I wasn't impressed by the food, service or prices at the Beer Garden. We were there off season for a wedding. I will say they did a fantastic job for the wedding!
- Andrew (10/5): - Great all around stay. Vicky was wonderful and really made us feel taken care of. Very fun venue for a wedding. Will definitely be staying there again.
- Sora (2/5): - Old and run down
- Brianna (5/5): Passable - Dirty floors , whole window was cracked from deck staff specifically the lady after 3pm in the 14th of July was rude
- Patricia (8/5): - I appreciated the convenient location for our event and added bonus was the Waterpark next door!
- Luisanna (10/5): - Thank you! We loved it!
- Steven (5/5): If the price were about 40% less, I would consider this an excellent visit - Great location Very expensive for the amenities received
- David (10/5): - Great property and great staff!
- Rajapa (10/5): Exceptional -
- Daphny (10/5): Exceptional -
- Maryanna (2/5): - Was given a room that had not been cleaned from the prior guests in the prior evening. Bed unmade and trash in room. Completely unprofessional and never happened at a hotel for me before.
- Jeff (10/5): - We absolutely loved this place. Last minute summer holiday weekend booking for a 2BR Suite. The suite was amazing, with a patio opening to the base of the hill / walkway to the fun stuff. I felt such calm drinking a Fiddlehead on the patio as the sun went down while the kids ran around the slope. Don't come here trying to get a deal though... Everything was expensive, especially the little market in the lobby, which seemed to have a sliding scale on price, haha. If you are worried about spending this may not be so fun for you, or be sure to bring all your own food/drink. Some of the highly rated onsite restaurants were closed for the season but the Biergarten was open. I put in our order right before 7pm on a Saturday and could tell the staff couldn't wait to leave for the day. However, they were still helpful and nice. The food, though simple, was really good! If I could do it over, I'd ask for the BBQ sauce on the side on the pulled pork sandwich... The meat was insanely good but the sauce overwhelmed it. Oh well! PS: If you are old parents with young kids, the waterpark may be a challenge, lol. Best be prepared with the right footwear and get there early to get a locker if you can't checkin to the hotel until 4ish. We were total amateurs but enjoyed it nonetheless.
- Elysa (10/5): - The parking was the worst part of the trip
- Conrad (10/5): - They could do better on staff. They have nobody on site hard to communicate and hard to understand things when there’s nobody to direct you.
- Kathleen (8/5): - Room sizes (2 bedroom suite) and decor was great but carpet needed either deep cleaning or replacement. Kitchen floor was dirty. Some furniture was badly nicked as well. Long hallways which could be a problem for people with mobility concerns. Common areas were nice. Beds were comfortable.
- Natallia (10/5): Exceptional -
- Ciara (2/5): - I paid for a 2 bedroom suite when I booked my stay; however, was shocked to see only 1 bedroom when entering the room # given to me from the resort upon checking in. I immediately went downstairs to alert the staff member working at customer service and upon letting him know that there must have been a mix up, as I booked a 2 bedroom suite and only have 1 bedroom in the room # given to me. The staff member did not once offer one single apology for the mistake, and told me there was nothing he could do for me, stating that they had a wedding there this same weekend and there were no other rooms available; despite the fact that I had booked this stay almost a month in advance.
- June M. (6/5): - The staff are nice and very responsive. The room itself is old and seems like poorly maintained. Tje carpet has a lot of stains, there is a damaged TV closet in the room which seems like its there just because. The luggage stand is broken too and the center table is.peeling on the sides. The faucet in the tub leaks when switched to shower. These can all be easily changed or improved if taken the time to maintain the room.
- Jaroslaw (7/5): Good -
- Anais (8/5): - Just wanted a peaceful getaway with my kids and got that. No Restaurants open when we stayed. Just a convenience store and bar but they do have a kitchen and you can bring stuff to cook but if you are looking to just enjoy and not deal with cooking then that might be a thing to consider. Very clean, comfortable and quiet! The pool area was great. Overall a great stay and will definitely go back
- MOHAMMAD (10/5): - Really nice and clean work
- Jasmine (8/5): - Great for skiing
- STACY (10/5): - We had a great time. Only reason why the service was low rating is because there was no front desk- first time for that.
- Verified traveler (10/5): Very Nice Hotel - Beautiful resort at the foot of Mountain Creek Ski Resort. It was very interesting because everything is automated from checking in and checking out. There is no front desk but there was someone on duty to answer any question. We were staying there off season to participate in a spartan obstacle course competition.
- Amy (8/5): Very good - The overall size and setup of the room was good. We could make meals in our room if we wanted to as we had a small stove and two burners, plus a good sized fridge. The bathroom was spacious and had plenty of towel racks. The mattress and pillows on the bed were not great. The balcony was very small and had a view of the parking garage entrance.
- Belinda (8/5): - Clean and safe. Price is way too high however.
- Carmen (6/5): Pleasant - Close to the mountain Long lines, food was mediocre and overpriced and I paid too much money for lodging which was supposed to be for eight and it was for six. It is very unclear when you book a suite.
- Elie (6/5): - Please hire staff at the property that can help when we need something re; towels, etc
- John (6/5): Pleasant -
- CARLO (10/5): - Excellent time
- Korrey (10/5): - Check-in is very firm and have to pay for anything and everything except the pool! Other than that, it was a great stay
- Junawilla (8/5): Very good -
- John (3/5): Poor - House keeper didn’t clean the bath tub( bunch of hair was still there) and kid found Dr Pepper’s trash in the living room, coffee machine wansnt washed, so I went downstairs to get coffee but store was opened 30min late. And I think they should have paper towel in the kitchen.
- yichen (6/5): - The room size is good but service is poor. I booked the suite with fire place for ski season, they told me the fire place is not working and can’t change room or get any reimbursement. Kitchen light was not working, seems it needs to change lightbulbs, but they don’t provide any service. Once you check in you are in your own. They don’t have reception area, check in location is on coffee shop cashier, any issue or even pick up clean towels need to go through cashier. First time & last time customer. No recommend.
- thomas (2/5): Inconsiderate guests - We stayed 2 nights here thurs/fri night. Booked the best room which is a king suite. Unfortunately the room walls are paper thin and we were next to the most inconsiderate guests possible. They were up to 2am making loud noisy banging on walls, the kids were jumping on beds, running all over the room we couldnt sleep! There is NO attendant after 11pm so your screwed. There are also no phones in room to call front desk. There is only 1 person working until 11. We had a miserable time we will not come back.
- Virginia (4/5): - Let me first state the staff is great! The ski support and Zachary with room support was exceptional! I feel they are doing the best they can. Unfortunately, the room needs much attention. Curtains old and torn, rugs stained and ripped, furniture worn and flimsy, BOTH sofa beds had old pee stains, bed found with hair from previous guest, glass doors with dirty finger prints all over. I will state the bathrooms and kitchen were clean in the room. Then around the ski store / ski gear / cafe and such - absolutely filthy. I absolutely understand the volume is great and would be difficult to keep up but when you see garbage everywhere, bathrooms smell like urine and stool and see no building services throughout the day it brings on great dissatisfaction and disappointment. Both the lodging and ski activities are far from cheap. It would appear business is good so not re investing in the property to improve satisfaction breathes greed. Unless of course there is zero guests outside of the winter season and trying to catch up financially. Which honestly would understand in this economy. If this is not the case shame on administration and leadership. You can’t charge this kinda of prices and have motel 6 accommodations. Lastly, I was NOT able to log into work on my computer. Despite the many attempts. The WIFI was downright non functional. Yet another sense of lack of investment on the property. Yes I understand a large number of people but absolutely time to invest in new cell tower!
- Lucy (8/5): - The room was cleaned visibly but when we open drawer there was garbage in them and the furniture was no dusted. Good thing I had Lysol wipes. Besides that it was fine. I would still go again.
- brian (10/5): - It was right on the mountain. We could see the chairlifts from our room. It had a full kitchen and was pretty well equipped for cooking. Everything is booked and managed online, however my initial booking was handled by someone at the front desk (?) and they got it wrong. It was worked out in the end but caused some stress.
- Maria (10/5): The location is very good, the pool is beautiful, I love going in winter - Beautiful
- Chris (9/5): Very nice. - Location to mountain Winter pool and hot tubs Bunk beds for kids in 1 bedroom suite NO Resturant at hotel
- Hui Zhen (10/5): - Good location
- Chris (8/5): - Enjoyable family friendly resort for our ski trip. Great convenience to the mountain. Only area that drives me crazy is the lack of front desk and staff. Please move the check/in out of your shop and hire a couple employees to assist.
- Min (6/5): - It was convenient because property was next door to ski lodge area. It seems renovated at room. But electric stove was beeping sound with not working. We tried to call front desk for this issue, however no one came over to look it up. We could not cook dinner terribly as a plan. Only one bar opened in late night. Unlimited restaurant option. Towel Service was out of order at pool. Unsafe / uncleaned at pool area due to glasses all over during kids play. No life guard at pool. Kids made noises in the hall between rooms at midnight. No shampoo in bathroom.
- Gretchin (9/5): The Appalachian Hotel was very relaxing and warm! - Loved the view, decor…we loved the room! It was beautiful! Just a bathroom lightbulb out in bathroom and nowhere to put soap in shower or countertop in bathroom! Also the restaurant at Red Tail top didn’t feel too hospitable by management but the waitresses were very nice if you guys can past the word.
- Brendan (6/5): - Request a 2:00 early check-in, which was approved by Manager Justin Mills. I also called twice to clarify the parking if I was arriving in the morning to ski prior to check in. I was told twice to come right to the hotel for a garage code. I wanted to plan on parking in the garage because my wife was getting over the flu and not skiing. When I arrived, I was told I had to park down the road and walk back. This was not feasible, so my wife dropped us off and spent the day in town, returning for our 2:00 check-in. At 2:00 We got an email instructing my to use the guest portal to access my room code. We went to the room, and the room was already open and still being inspected. The housekeeping manager was in there and very unhappy that we were trying to access the room so early. She insisted that I should have waited for a message saying the room was clean. I was only following the instructions in the check in email. I never got any email saying the room was clean, just one inviting me to the portal and giving instructions for access. I understand that we asked for an exception with the early check-in, but even after it being approved by the Lodging Manager, the staff was very stubborn about making the accommodation. The room was clean and we had a nice visit, but planning our check-in should have been much easier.
- Rosario (8/5): Very good - We love the heated pool especially when snow comes down
- Ji (7/5): expensive, dirty - not much mini market as reception dirty bathroom
- Kara (10/5): Family ski weekey - Beautiful room with beautiful views. Lots of space and well appointed. My family if 6 fit very comfortably. Will definitely stay again.
- Fernando (10/5): - Late check in,early check out
- Abhishek (5/5): Never again even for $200 - Just the location and nothing else. There are better options with 15 -30 min drive No breakfast, reception is inside store 🤦♂️. I paid $300 a night allowed to checkin at 4 and asked leave by 10am. Can’t extend for even 30 min. What the point of paying $300 a room with no facilities.
- Thomas (10/5): - Very clean and convenient. All amenities and attractions are walkable. The staff are very friendly and professional
- Michael (6/5): - For the amount of money and amount of guests I found it very upsetting that they got rid of the front desk altogether and now have the snack shop attendee doubling as the check in agent. Literally selling donuts and checking people in at the same time. All to save the salary of one very needed employee.
- Alison (6/5): - Advertised to have hot food but the person at the "cafe" on the first two nights said the oven was broken. Check in person was not very friendly or helpful. Third night the check in person was helpful, said he was able to make a pretzel for us in the oven. 4th day the first woman was back at check in and said she couldn't use the oven. I said the man yesterday did for us and she was very reluctant to do so. She did, but complained about it. Also, the area around the pool was incredibly icy and should have been monitored/maintained. Overall, it seemed like more staff could have greatly benefited the experience. I am not sure if we will be back.
- rachel (6/5): - Me and family stayed over weekend for ski trip, all staffs we met were nice, helpful and friendly and I’m very impressed with that. The property itself was clean and roomy, which we were happy with, but there are some flaws in the unit we stayed that kinda ruined the experience. First, our balcony door is not locked, no matter what method we tried, not working, that was a huge security issue to us since we have a 1.5yr toddler and a 4yr old. Second, the fireplace in unit was out of order, we had to turn the thermometer to 75F to keep our unit warm and for some reason the heat distribution in unit is very uneven, while the room and living room is warm, the bathroom is freezing cold. Lastly, there was no extra blanket or comforter in unit so we cannot use the sofa bed in living room, family of 4 had to squeeze on the king size bed for the night. Overall it was just a fair experience, given the price we paid and all the flaws we had. But it was the most convenience choice if you decide to stay over at Mt Creek.
- Robert (2/5): - Terrible room conditions, extremely dirty, seemed like room service just changed the sheets before our arrival. The rug and furniture in room were old and smelled like it needed a deep clean. Overall, they need to upgrade the room conditioning. My kids and family left with allergies after this stay. Also, no staff to be found throughout the hotel, just the person managing the small shop in the first floor. Need major renovations to the rooms and staff management!!!!
Photos
