Hotel San Carlos

Name: Hotel San Carlos
Address: Ave Reforma 7-89 Z10, Guatemala, gt

Location: Ave Reforma 7-89 Z10, Guatemala, gt

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Luxurious Accommodation
Hotel San Carlos, located just minutes away from central Guatemala City, offers a range of attractive rooms, suites, and apartments with modern décor and free Wi-Fi.

Outdoor Pool and Dining
Guests can enjoy the outdoor swimming pool surrounded by lush gardens, followed by a delicious meal at the on-site restaurant.

Convenient Location
Situated on Avenida de la Reforma, the hotel is in close proximity to shops, Guatemala’s Zona Viva district, and the old town, making it an ideal choice for both leisure and business travelers.

Experience comfort and convenience at Hotel San Carlos - book your stay now for a memorable experience!

Important Information

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Non-smoking throughout
Shared lounge/TV area
Grocery deliveries
Kid meals
Outdoor furniture
Coffee Shop on site
Fruits
Shallow end
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Contactless check-in/check-out
Guests can opt-out any cleaning services during stay
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
Process in place to check health of guests
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Broadcast Live sport events
Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Snack bar/deli
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
Internet access
Wine release events
Exercise/lap pool
Japanese garden
Swimming nearby
Hosted evening meal (reserve)
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Deluxe Apartment, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed
430 sq feet

Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free weekday newspaper, safe, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Champagne service
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Mobile key entry
- Desk chair
Deluxe Suite

1 King Bed
376 sq feet

Layout - Bedroom, living room, and dining area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and coffee/tea maker
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free weekday newspaper, safe, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Champagne service
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Mobile key entry
- Desk chair
Double Room

2 Double Beds
322 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Window screens
- Laptop-friendly workspace
- Mobile key entry
- Desk chair
Exclusive Apartment, 2 Bedrooms

1 King Bed, 2 Double Beds and 1 Double Sofa Bed
484 sq feet

Layout - 2 bedrooms, living room, and dining area
Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Kitchenette with refrigerator, stovetop, microwave, and cookware/dishware
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Free weekday newspaper, safe, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Refrigerator
- Desk
- Microwave
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Stovetop
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Separate sitting area
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Champagne service
- Local maps
- Window screens
- Guidebooks or recommendations
- Laptop-friendly workspace
- Mobile key entry
- Desk chair
Standard Room, 1 Bedroom

1 Double Bed
183 sq feet

Internet - Free WiFi
Entertainment - Flat-screen TV with cable channels
Food & Drink - Coffee/tea maker, electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, free toiletries, and a hair dryer
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning and daily housekeeping
Non-Smoking

Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Electric kettle
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Ceiling fan
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Bedsheets provided
- Window screens
- Laptop-friendly workspace
- Mobile key entry
- Desk chair
Comfort Room

This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Shampoo
- Conditioner
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Double Room with Two Double Beds

This attractive room has simple, modern décor. There is free Wi-Fi, a coffee maker, cable TV and a desk.

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Shampoo
- Conditioner
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Suite

This attractive suite has simple, modern décor. There is free Wi-Fi, a coffee maker, cable TV and a desk. It includes a king-size bed, a sofa bed and a kitchenette with a fridge, microwave, coffee maker and toaster.

Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Shampoo
- Conditioner
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
One-Bedroom Apartment

This attractive apartment has simple, modern décor. There is free Wi-Fi, a coffee maker, cable TV and a desk. It includes a king-size bedroom, a living area, and a kitchenette with a fridge, microwave, coffee maker and toaster.

Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Dining table
- Shampoo
- Conditioner
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Two-Bedroom Apartment

This attractive apartment has simple, modern décor. There is free Wi-Fi, a coffee maker, cable TV and a desk. It includes a king-size bedroom, a room with 2 double beds and a living area. The kitchenette comes with a fridge, microwave, coffee maker and toaster.

Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Desk
- Seating Area
- Fan
- Toilet
- Microwave
- Private bathroom
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Toaster
- Shampoo
- Conditioner
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Standard Room

This attractive room has simple, modern décor. There is free Wi-Fi, a coffee maker, cable TV and a desk.

Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Fan
- Toilet
- Private bathroom
- Satellite channels
- Wardrobe or closet
- Shampoo
- Conditioner
- Key card access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser

Guest Reviews

Davids (10/5): -
Dinnia (10/5): -
Sergio roman (10/5): -
elina (10/5): -
INGRID (10/5): Un hotel comodo y seguro - Muy bonito y da seguridad por acceso restringido a los pasajeros Se escuchas los aviones ya que el aeropuerto se encuentra en plana ciudad
Dineke (9/5): - Heerlijke bedden. Goed ontbijt. Vriendelijk personeel.
Poveda (10/5): - El entorno No traía desayuno para un precio tan elevado
Arabella (10/5): -
Lane (9/5): Very convenient - Nice old house
MatzeGuti (10/5): - Der Garten und der Stil
Francisco (9/5): -
Audrey (10/5): Home away from home. Must stay location 🌷 - In the middle of the high rise and modern Guatemala City there was this quaint, cozy welcoming home away from home. I had to just go back for an extra night. Exceptional customer service with great staff such as Lester who helped me set up my personalized tour and Jacklyn who packed my snacks 🙏🏽 Well. It’s almost perfect but if I could improve anything it would be bigger fluffier pillows 😇
Audrey (10/5): Feeling like a princes in her own castle … delightful 🩷 - It feels so cozy and warm and the ambiance and decor along either side the garden felt welcoming. The staff was excellent especially Lester and Jacklyn. The pillows could be a little nicer … but they were not really bad.
Daniel (6/5): - Habia mucho ruidos de pájaros en la madrugada
Antonio (8/5): - La atención de sus empleados
Sacha (10/5): Excellent, It felt like living in mansion - Excellent staff, service and attention to the customer. A beautiful property that make you feel at home Nothing
LETICIA (9/5): nice experience - nice, comfortable, good service
Shlomi (10/5): Great! - This is a very charming hotel! The staff was great, the room was comfortable and the garden is beautiful. We really enjoyed our stay!
Carolina (8/5): -
Roger Eduardo (10/5): -
greg (10/5): -
leticia (10/5): Hotel super bien ubicado en zona linda y traquila cerca de Cayala y aeropuerto, 100% recomendable - La cama es increible, dormi perfectamente bien.
Sergio (10/5): Muy buena experiencia de alojamiento - Estaba todo muy limpio y las personas eran súper amables. El parqueo era muy cómodo
falla (10/5): -
Lina Tamayo (1/5): No volvería fotos engañosas - No volvería al hotel. Las fotos no son reales Estan tomadas desde angulos para favorecer la escena. Sitio inseguro. Nos quedamos sin agua y no pudimos bañarnos. El desayuno muy pobre y muy flojo. Me sentí engañada con las fotos vs la realidad
Maria (10/5): - Very secure. Really clean. Staff were very helpful.
Michelle (9/5): -
Léa (9/5): -
Carlos (10/5): -
Jeremy (10/5): -
Juan (9/5): - Tranquilidad Poca flexibilidad para Late Check out Por el precio realmente otros hoteles dan desayuno incluido
Thede Θοδωρής (10/5): Exzellentes Hotel im sicheren Bezirk 10. - Man fühlt sich willkommen. Lage gut und ruhig. Nach hinten raus ist die Avenida Reforma nicht zu hören. Frühstück im Hotel gut, aber auch nebenan bei Patsy exzellent. Bewachter Parkplatz. Verdient eindeutig eine bessere Note als momentan auf Booking. Nettes Personal. Der viele Stacheldraht um das Hotel herum und die schwerbewaffneten Posten auf der Straße und in den Eingängen der Geschäfte geben einem bei der Ankunft erst einmal den Eindruck, man wäre in einer unsicheren Gegend. Es ist aber eines der sichersten Gegenden der Stadt. Ist vergleichsweise etwas zu teuer. Zu wenig Steckdosen im öffentlichen Bereich (eine einzige)..
Jeanne (9/5): -
Aguilar (9/5): - Apacible, bonito, silencioso, personal amable. Tranquilidad total. 10/10 en esta experiencia. Las personas amables. Me gustó todo. Solo debería incluir desayunos en relación al precio. Es todo.
gabriela (10/5): -
Henry (10/5): -
Magnolia (9/5): -
Carlos Alberto (10/5): Viaje de trabajo - Muy privado el lugar El precio del desayuno algo caro para lo que ofrecía la carta
Carlos Alberto (7/5): Viaje de trabajo - Ubicación Durante mi estancia había una persona haciendo mucho ruido, incluso salió al pasillo a discutir por teléfono y la administración del hotel no se acercó a llamarle la atención
Iris (7/5): -
Roland Hans (6/5): Statt Upgrade - Downgrade - Die Lage ist super Wir hatten ein schönes EG-Zimmer mit Gartenblick gebucht. Als wir um 10 Uhr abends ankamen, überraschte uns der Rezeptionist mit einem Upgrate in eine Suite und schnappte sich die Koffer und lief voraus. Allerdings mussten wir 4 Treppen ins DG steigen und erhielten ein altes Zimmer an der Hauptverkehrsstraße. Wir konnten vor Lärm und dem Licht über dem Eingang die ganze Nacht nicht schlafen.
Florian (7/5): Nice and safe place - Nice place in the middle of the city. Safe and well equipped. Building is nice. Great for a 1-3 days stay. Near the business district in the city.
Darija (10/5): Exceptional -
Javiera (10/5): Muy agradable estancia - Precioso lugar, muy lindo el jardín, la gente muy amable. buen desayuno. muy bien ubicado. La pieza incluía una pequeña cocina, muy práctica Le hace falta limpieza a los tapices de la habitación
Mihaela (4/5): -
Marta (8/5): - The pool The security I feel safe
joel (10/5): -
Mirja (10/5): -
Karina (7/5): -
Christina (9/5): - Nice, attentive staff and large bright room. The room was cold, and there wasn’t a way to heat the room. Only an A/C unit is provided.
Helena Maarit (8/5): I would highly recommend and would stay again. - The stay was excellent except the room was cold and humidity high due to cold weather. The staff was very friendly and manager was amazing. We
Tom (7/5): All in all pretty good but not worthy of the price tag yet - It is nice but I did get a room which I thought was significantly nicer than the others despite being the same price. I think for the price, I would have expected a little more attention to guests and also a free upgrade as I had to move out of my bedroom due to a leak and was put in another which was significantly not the same standard.
Juan (10/5): -
Obed (8/5): Noche especial - La amplitud de la habitación y la amabilidad del personal. Había cafetera y café para preparar, pero no había agua. Además, en la mayoría de hoteles, siempre hay pasta dental en el baño, mientras en nuestra habitación carecíamos de eso.
Giuseppe (7/5): -
Thierry (8/5): - Hotel et chambres très confortables Personnel accueillant et attentionné Petit déjeuner décevant et un peu cher
Michael (8/5): -
Joern (7/5): -
Rhian (7/5): Fine - Ambience was good. Pool was right outside our room which was lovely but too cold to swim sadly Had to ask for wifi and other things that should have been in the room
João (8/5): -
Celia (9/5): -
JFPaz (5/5): -
Maricela (10/5): Espectacular. - Todo, su estructura, personal y su comida. N/A
Thierry (9/5): -
Adaa (3/5): - Nada habitaciones viejas baño olia a humedo toallas super viejas todo feo y voejo como agarar una habitacion en una casa feo feo no lp recomiendp vocina y todo dentro de la habitacion viejo y sucio no gusto Todo no guato muchisimo trafico eata en reforma todo viwjo no lo recomiendo no hay relacion precio con lugar ese lugar no deverian pagar mas de 50 dolares casa bieja y no muy limpio todp es como tener un habitacion en una casa de familia feo y biejo sucio baño toallas viejas oriible habitacion oacura fea
Natalia (7/5): - Personal muy amable Un poco viejo, falta remodelacion en la mayoría de las Áreas
Sien Sergooris (7/5): -
José Roberto (9/5): Trafico - Lugar agradable Área de tráfico intenso
Martin (8/5): -
Degenhardt (10/5): -
Chau salazar (1/5): -
Martin (7/5): -
Juan_Rios (8/5): -
Veronique (8/5): -
Dania (10/5): -
Katriny Brigith (10/5): - Las amenidades son muy lindas, las personas también además de ser atentos a los detalles
Sacha (10/5): -
Robinson82 (8/5): -
Ricardo (7/5): Hotel estilo francés. - La arquitectura del hotel. La infraestructura es muy bonita, y no solo por fuera, si no también por dentro. Tiene además una decoración interna acorde al tipo de estructura. Definitivamente, la piscina. Si, hay piscina, pero es demasiado pequeña. Podría ser una piscina para niños o mascotas, si a caso. Parece más una fuente.
Teo (9/5): Acogedora - La belleza de la casa hecha hotel
Javier (10/5): Excelente!!!! - Es una mansión clásica remozada como hotel, muy bello en realidad. Tiene una excelente ubicación en Zona 10, muy seguro. El personal sumamente amable. Llegamos con mis niños una hora antes del check in y amablemente nos entregaron la habitación sin problema. Volveré de seguro.
yp (10/5): -
John (10/5): - Clean and safe
Alberto (8/5): - Excellent service. The room is comfortable but lacks electrical outlets while tv set is small and old. Natural juices were delicious
Olivia (9/5): - Podrían mejorar las instalaciones
Arlene (10/5): - I loved the hotel but it needs a little remodeling. Keep the same colonial concept but modernize it. Everything else was amazing!
Ruslan (8/5): -
Connor (7/5): - Good location, security and gate, allowed to come and go as you please False advertising. They advertise a 'gym' or 'fitness spa' but don't have any.
Douglas (10/5): - Good night sleep fine breakfast good location for meetings
Dante (10/5): - Very nice Hotel,I only stayed for one night but definitely I recommend it
martinez (10/5): -
van der Velden (8/5): -
Petra (10/5): Very nice, clean and comfy stay with a very helpful staff. - Everything great except for the food. Skip the breakfast. Also, the kitchen in the apartment could use some basics like salt, pepper, and oil.
Rosset (7/5): -
Lyda Mayren (8/5): FUE MUY AGRADABLE EN GENERAL - Los alimentos son de buen sabor en general. Las sábanas el primer día olian a guardado y me dio alergia, ya después se noto que fueron cambiadas, el precio no nos gustó de los productos, son muy muy altos.
Jones (8/5): -
Lynn (10/5): - This is a beautiful hotel with a great little bar and restaurant in it. Very secure and the friendliest staff!!!! We highly recommend this hotel in zone 10 in Guatemala City.
Kim (4/5): - El hotel muy bonito, la sabana de una cama tenía maquillaje significa que no cambiaron las sabanas. La persona de enfrente muy ruda. La otra persona del bar muy buen servicio.
Christian (6/5): - Ubicación, relación calidad precio y el hotel estaba lindo Pésima señal de wifi , a la habitación que tenía ( #9) no le llegaba el internet lo cual dificultaba mucho estar en la habitación
Silvia (10/5): - Great customer service always very helpful