Hotel Chicago West Loop, SureStay Collection by Best Western

Location: 1622 W Jackson Blvd, Chicago, us

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 04:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Private check-in/check-out
• Wheelchair accessible
• Lower bathroom sink
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Key access
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Security alarm
• Key card access
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Self parking (surcharge)
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Art gallery on site
• Secured parking

Rooms Available

• Double Room with Roll-in Shower - Disability Access/Non-Smoking

  The spacious double room provides air conditioning, a tea and coffee maker and a safe deposit box. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator

• King Room with Roll-in Shower - Disability Access/Non-Smoking

  Air conditioning, a tea and coffee maker and a safe deposit box are featured in this spacious double room. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator

• Small Double Room - Non-Smoking

  The spacious double room features air conditioning, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator

• King Room - Non-Smoking

  The spacious double room offers air conditioning, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Heating
  • Alarm clock
  • Wardrobe or closet

• Double Room

  This room has a microwave, coffee maker and flat-screen cable TV.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Alarm clock
  • Cots

• Double Room - Non-Smoking

  The spacious double room features air conditioning, a tea and coffee maker and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Heating
  • Alarm clock
  • Wardrobe or closet

• Petite Suite

  At 150 square feet, this petite and cosy room offers a personal Keurig® coffee maker, a drop-down work area, and a cable TV. A small refrigerator and microwave are also provided.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Alarm clock
  • Coffee machine
  • Cots

• Deluxe Queen Room

  This deluxe room includes a seating area, microwave, coffee maker and flat-screen cable TV.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Alarm clock
  • Cots

• Double Room - Disability Access

  This disability accessible room has a microwave, coffee maker and flat-screen cable TV.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Alarm clock
  • Cots

• Deluxe King Room

  This deluxe room includes a seating area, microwave, coffee maker and flat-screen cable TV.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Alarm clock
  • Coffee machine
  • Cots

• Deluxe King Room - Disability Access

  This double room features a microwave and flat-screen TV.

  Max Occupancy: 2 (2 Adults)

  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Alarm clock
  • Coffee machine
  • Cots

• Queen Room - Non-Smoking

  Air conditioning, a tea and coffee maker and a safe deposit box are offered in this spacious double room. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Heating
  • Alarm clock
  • Wardrobe or closet

Guest Reviews

• Rodrigo (8/5): - Bem localizado e preço justo. Água do chuveiro fraca, cama pequena e café da manhã.
• JoAnn (8/5): Staff was extremely nice and helped in calling a taxi to take us where we needed to go - Breakfast was just snacks. Location was close to union Arena which was where we went. Could have had an extra chair. No shampoo.
• Restivo (8/5): -
• Xandria (7/5): - The location The price. The sink was clogged and the smell of smoke in the hallways
• Tristan (5/5): -
• Vit (4/5): I will try find better hotel uf I come back to Chicago. - Location Staff
• Ymani (5/5): -
• Joseth (3/5): -
• Guillaume (8/5): -
• Julio (10/5): -
• Luisa (5/5): - They did not clean my room for the whole time i was there.
• Margarita (10/5): -
• Luca (7/5): Had everything we needed - The room had everything we needed and the location had a good connection to lively areas. Check-In was easy. They had some snacks available at breakfast time. I wouldn't call it breakfast though. The room looked nothing like the pictures online and was significantly older than expected.
• SHUKHRAT (8/5): -
• Kursat (8/5): -
• Pryor (8/5): I’ll stay again. 8/10 - It was very close to the person I was visiting. It was nice nothing really bad to say about it , the bathroom floors could’ve been a little bit cleaner.
• Paul (10/5): - Low key beautiful neighborhood; clean; friendly, courteous, helpful staff; and a great price!
• Wendy (10/5): -
• robert (6/5): -
• Nate (10/5): -
• Jeannette (10/5): It was a cozy place to stay they are definitely kid friendly the staff loved my son and gave him snacks i definitely rec - It was quiet and clean N/A
• Angela (10/5): -
• Karen (9/5): Great value in safe neighborhood - The value was great, and the neighborhood is totally safe. I was nervous before arrival but was pleasantly surprised and less intimidated about taking public transit to UIC. There was a touch of dust between the bed and the wall that I saw because the plugs are kind of hidden. It was also a little bright when I was trying to sleep between the door, microwave, and alarm clock. Small stuff.
• Laila (10/5): -
• Kakegabon (3/5): Ripped off - They card my credit card over and above to what I paid through Booking
• Shakia (8/5): -
• Alphonso (7/5): -
• Sara (8/5): -
• Kim (1/5): Never again - Nothing Nothing parking available onsite or the parking garage that was next door. The booking.com description assured there was parking,
• Pablo (4/5): -
• Lauren (10/5): - Has a small parking lot but I was able to get a parking pass for my entire stay, convenient location to nearby things. United Center was 10 mins away, subway was easy to get to. Didn't even use the car my whole stay. Staff was so friendly and helpful with questions. Room got so cold at night and the beds and pillows were amazing! My bf was obsessed with their coffee machine. Doesn't apply, i loved staying at this hotel.
• Shaunyce (1/5): SCAM - Microwave and mini fridge They tried to scam me and charge my card the day I'm leaving. When my room was paid in full 5 days before arriving to the location and that was stated to me on arrival. Thankful i had my card locked. When confronting the front desk the manager ignored the situation (sitting in ear shot) and the clerk gave an excuse and blaming booking, which i had them on the phone. She couldn't figure out a good enough excuse to give me on why they tried it. And offered me a free pop for teething to scan me. I half proof they tried to charge it my last day hours before check out. And the bathroom sink leaked when turned on and shower head coming out of the wall. Construction right outside the window everyday at 7am.
• Emily (7/5): Definitely Recommend - The staff are all very nice, and helpful! Plus, the location being a few minute walk from the United Center makes it the perfect spot for shows or events! The rooms are a little small, but for the price, it was very comfortable
• Teri (8/5): -
• Jermal (4/5): I’d only stay again if I had no other options. - I like the location. The size of the room. The lack of security.
• Chauntalayne (10/5): -
• aaron (10/5): A very clean and efficient stay near a great sporting event that was reasonably priced. - Really appreciated not being priced hiked too bad by the event I was attending. Approximate location made it very enjoyable
• Hayley (8/5): Cardi b stay - The rooms were super clean They didn't have enough parking even thought I was staying the whole weekend
• Julio (8/5): -
• Zhao (9/5): -
• Boyd (4/5): It wasn’t worth it. They have thieves working for them. - Yeah, it was close to the venue that I was going to The staff was extremely rude. I left my sunglasses in the room when I tried to go back to get them. They tried to say they were in the room so now I’m just missing a pair of 300 dollar glasses
• John H (8/5): - Excellent location. Pleasant front office staff. Breakfast was adequate.
• Diana (8/5): - Está bastante cerca del United Center !!!
• Cortilius (10/5): Good - Happy wife happy life Good
• Jorge (10/5): Excellent Service - Costumer service None
• Fennell (5/5): - The hotel room did not look like the picture that was advertised on booking.com. The hotel room looked very low rated. The shower floor inside the bathroom was dirty. They hotel wanted 100 deposit damage fee fir the two days I was staying there and fir the costs of the room I paid $261 for and there was no complementary breakfast included. It's not what I expected.
• Rhonda (10/5): Great location and comfortable rooms - Location was great for the United center. Didn’t realize breakfast until last day. Was not discussed at check in. Wish more restaurants nearby in walking distance.
• Gary (5/5): Convenient and reasonable price. - Location close to United Center. Came for the Big Ten basketball tournament. Friendly and responsive staff! Construction outside just outside my room started at 7 am, which seemed very early. Could not sleep in. Some smell of urine in the 2 floor hallway and one time there were several small garbage bags lining the hallway.
• ljubisa (9/5): -
• Daniel (9/5): Estadia foi boa - Gostei do estilo do hotel, achei o edifício bem característico de Chicago, bonito, limpo e organizado com interior revitalizado e moderno O café da manha, não era de fato um café da manha, poderia ter um pão com presunto e queijo ja seria melhor do que aquelas bolachas secas com cobertura.
• Naivy (10/5): pretty good, 10 min walk from United center which is what we went for, $25 parking at the hotel vs $40 at the center! - felt cozy, small rooms but felt like a home. they are currently fixing up something next door so it was loud but it is the city.
• Vonbehren (9/5): -
• Chauntalayne (10/5): - I love hotel Chicago cause you don’t have to be 21 to check in that’s the best part & its soooo super quiet & convenient the prices are always right everything is always everything when I go there to get away for 24 hrs !
• Daniel (1/5): -
• Rosalyn (7/5): I definitely will stay again - I had a great stay there. It was a very clean, very clean hotel and the workers were very nice and polite. Maybe if the ones were a little bigger
• Rens (8/5): - Locatie Ontbijt had beter gekund
• Amari (6/5): -
• Nicola (8/5): Nice location for the ice hockey, did the job for a fair price until they charged us $60 for arriving early even though - Location and comfortable beds Charged us $30 per room for arriving early - even though the rooms were ready and available. Front desk staff were a bit meh.
• Emani (4/5): If u can help it book somewhere else. - I liked the closeness to target and other stores needed for essential items and food. The customer service wasnt special, the beds were extremely small and uncomfortable, the room personally wasn't in the best condition and the charge of an additional $50 per night in addition to taxes and the room is unnecessary. There should be a Fee for damages listed in the policy that specifies this. So being at the front desk checking in and having to pay an additional $150 out of pocket for damages for a room that was already litterd with damaged items irritated me.
• Tyler (7/5): -
• Yanitxa (10/5): -
• Brian (6/5): - The room smells like hemp weed
• Massie (3/5): It sucked - I liked the interior design and it wasn't the worst cleanliness-wise. There were bugs in the bed and the sheets weren't washed. When I showed up they couldn't find my reservation, and when I left early they charged me for a "no-show". I got bitten by a bug that embedded itself under my skin and took my family a day to get it out of me with tweezers.
• Nathan (3/5): -
• Harrison (10/5): -
• Sheryl (10/5): Perfect location for a concert at United Center. - This location didn’t have a breakfast. There was a great place nearby to go for breakfast. The location is perfect for events held at the United Center. A continental breakfast would be nice to have.
• Gabrielle (10/5): - Staff was friendly and helpful. Very close to United Center!
• Daniel (2/5): Save your money and time by getting an Airbnb - Location Bed bugs, no urgency from staff to help relieve the guest when it came to the matter, I demanded a refund and there was resistance upon the request so I got the department of health involved.
• joseph (5/5): -
• Georgios (4/5): I'd only recommend it to someone who needs to be close to united center - I really enjoyed the location of the hotel and how easy os to get around The WiFi never worked
• Paul (8/5): -
• Becca (8/5): -
• Christina (5/5): it was decent for the price. - The room was really small and the bathroom was dirty. dirty bathroom.
• Molly (6/5): -
• Addisyn (7/5): -
• Nyla (7/5): Stayed for a concert at the united center nearby ! easy walk and easy stay! - How close it is to the united center and easy drop off location for ubers and ride shares N/a
• Kris (4/5): - Location was ideal Amenities were terrible: WiFi didn't work the entire time. Breakfast was noon existent as well
• Julie (10/5): -
• Jennifer (8/5): -
• Courtney (7/5): - Smaller rooms. But comfortable beds and very clean rooms! Juice and Coffee available in the Mornings. Got work up at 5am from dogs barking, thin walls. Can hear neighboring rooms. l
• JoAnna (6/5): Overall, property decent for purpose of stay (had to travel with dogs for family event). - Front desk staff were friendly and accommodated requests. Affordable pet-friendly was main reason to select this property. Rooms need updated. Furniture/bathroom dorm-like. Water pressure was almost non-existent. Carpeting in halls, stairs worn and needs to be replaced.
• Jordan (6/5): -
• Ashraf (1/5): Wrost experience in my entire life staying at a hotel. Hotels in third world countries are much bett - I've never been ripped off so badly in my entire life. Booking.com is a scam and Hotel Chicago is a scam. They dont even have drinking water in the hotel. I've never been ripped off so badly in my entire life. Booking.com is a scam and Hotel Chicago is a scam. They dont even have drinking water in the hotel.
• Yoshito (8/5): -
• Pamela (1/5): - The room was clean I NEVER received my $50 deposit fee back after I checked out and I checked out early 🤷🏽‍♂️
• Ioana (5/5): -
• Barb (4/5): - The front staff was very nice For the price, the room was very small. The bathroom sink sprayed water when turned on. Water pressure in the shower was bad, no hot water either. There were stains on the sheets. There was hair in the sink and on the bathroom floor.
• Anthony (8/5): -
• Scott (10/5): - Everything,hospitality Na
• wang (10/5): -
• G (5/5): -
• Miller (10/5): Stayed for a weekend trip! We accidentally got charged twice (my fault for showing the wrong card) but they refunded it - Loved the location and the staff! The building was very clean and kept up nicely. Would definitely recommend to a friend or stay again☺️
• Ifthekar (5/5): -
• Isreal (6/5): -
• Freedom (8/5): -
• Paige (8/5): -
• sabrina (10/5): -
• James (10/5): My stay was comfortable & Clean & I definitely will recommend this location for any occasion - This location is always clean & comfortable for any occasion… There’s nothing I didn’t like about this location.
• Darlene (8/5): - Location to venue TV channels were very limited, bed was to small, room was pretty small
• Steve (10/5): -

Photos