Crystal Palace Hotel

Name: Crystal Palace Hotel
Address: Kumul Highway, Port Vila, Shefa, Port Vila, VU

Location: Kumul Highway, Port Vila, Shefa, Port Vila, VU

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Convenient Amenities
Enjoy the convenience of complimentary wireless internet access, concierge services, and a cozy lobby fireplace during your stay.

Featured Amenities
Make the most of your visit with dry cleaning/laundry services, a 24-hour front desk, and helpful multilingual staff at your disposal.

Comfortable Accommodations
Feel at home in our 42 guestrooms, complete with kitchens and complimentary wireless internet access. Additional amenities include safes, irons/ironing boards, and phone services.

Experience the perfect blend of convenience and comfort at Crystal Palace Hotel. Book your stay now to explore the nearby attractions in Port Vila!

Important Information

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and a fireplace in the lobby.

Policies

Check-in: 02:00 PM - 11:00 AM

Check-out: 11:00 AM

Instructions: If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Amenities & Facilities

Fireplace in lobby
Free WiFi
24-hour front desk
Concierge service
Wheelchair accessible
Fireplace in lobby
Multilingual staff
Smoke-free property
Free self parking
Shared microwave
Reception hall
Outdoor entertainment area
Handrails in stairways
Change of towels (on request)
Change of bed sheets (on request)

Rooms Available

Elite Double or Twin Room

2 Twin Beds
Overlooking the mountains

Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - CD player
Food & Drink - Kitchen
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeeping
Accessibility - Thin carpet in room
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Bathrobe
- CD player
- Private bathroom
- Slippers
- Kitchen
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Window screens
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Family Room

1 Queen Bed
581-sq-foot room, located on the top floor, lagoon views

Layout - Bedroom
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - CD player
Food & Drink - Kitchen
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- CD player
- Private bathroom
- Slippers
- Kitchen
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Window screens
- Closed captioned TV
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
Comfort Double or Twin Room

1 Queen Bed
366-sq-foot room with harbor views

Layout - Separate dining area
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - CD player
Food & Drink - Kitchen
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors and room/bed type depends on availability at check-in

Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- CD player
- Private bathroom
- Slippers
- Kitchen
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Access via exterior corridors
- Blackout drapes/curtains
- Separate dining area
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Window screens
- Closed captioned TV
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
Premium Triple Room

3 Twin Beds
581-sq-foot room with harbor views

Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices)
Entertainment - CD player
Food & Drink - Kitchen
Sleep - Hypo-allergenic bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and phone
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Lever door handles
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- CD player
- Private bathroom
- Slippers
- Kitchen
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Blackout drapes/curtains
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Hydromassage showerhead
- Bedsheets provided
- Soap
- Window screens
- Closed captioned TV
- Lever door handles
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)

Guest Reviews

Annette (2/5): Unterirdisch schlecht, niemals machen! - Schrecklich, einfach nur schrecklich. Ich bin keine Zicke oder super penibel... Ich reise viel um die Welt, zelte, wohne bei Familien, in einfachen Unterkünften. Aber so etwas von dreckig habe ich noch nie gesehen. Der Sessel hatte einen weißen Überbezug - mit braunen Bremsspuren. Dazu auf dem Teppich nur Flecken - das zugesagte Internet ist nur an der "Rezeption" empfangbar, man bekommt auch keinen Code, sondern darf nur einen QR-Code abscannen. Das funktiniert dann ja super mit Laptop. Das Bett war nicht gemacht, da befanden sich noch dunkle Haare vom Vorgänger. Als ich von der Rezeption (Internet) zurück kam und Licht machte, lebte der Boden. Ca. 3 - 5 cm große Tierchen, mehr als 10 rannten über meinen Boden. Die hinzu geholte Empfangsdame wollte eine mit einer Bürste erschlagen..... Also bestand ich auf einen Zimmerwechsel. Es ging hoch, vielleicht sicher vor Tieren. Im ersten Zimmer ging der Schlüssel schon gar nicht, im zweiten bekam die Empfangsdame die Klimaanlage nicht an. Im dritten Zimmer war dann alles okay - ich wollte ins Bett gehen, da kam die Dame, dass die Toilette nicht funktioniere. Hatte ich noch gar nicht ausprobiert. Ging aber wirklich kein Wasser. DAS war dann der Punkt, wo ich auf einem Anruf in einem anderen Hotel bestand. Die Antwort war nur, man könne dort anrufen, habe aber keine Nummer (naja, die hatte ich ja!) und eine Rückerstattung gäbe es auch nicht. War mir zu diesem Zeitpunkt egal. Nächster Tag 3 Mails, dass ich das Geld zurück bekomme...