Villa Serena
Location: 771 El Cajon Blvd, El Cajon, California, 92020, El Cajon, US
Star Rating: 2 Stars
Property Type: Motels
About this Property
Garden Views and Complimentary Wi-Fi
Convenient Amenities
Cozy Guestrooms with Modern Essentials
Book your stay at Hotel Villa Serena and enjoy the perfect blend of comfort and convenience in El Cajon.
Important Information
- Cashless payment methods are available for all transactions.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - 06:00 PM
Check-out: 11:00 AM
Instructions: If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Garden
- Free self parking
- Covered parking
- Upper floors accessible by stairs only
Rooms Available
-
Deluxe Double Room, 2 Queen Beds
2 Queen Beds
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 4 (4 Adults)
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Heating
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Single Room, 1 King Bed
1 King Bed
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Heating
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Deluxe Room, 1 Queen Bed
1 Queen Bed
172 sq feet
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Heating
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Standard Room, 1 Queen Bed
1 Queen Bed
151 sq feet
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Heating
- Daily housekeeping
- Free WiFi
- Bedsheets provided
-
Standard Double Room, 2 Queen Beds
2 Queen Beds
1744 sq feet
Internet - Free WiFi
Entertainment - Cable channels
Food & Drink - Microwave
Sleep - Bed sheets
Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryer
Practical - Desk
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 4 (3 Adults)
- TV
- Hair dryer
- Desk
- Microwave
- Private bathroom
- Heating
- Daily housekeeping
- Free WiFi
- Bedsheets provided
Guest Reviews
- julissa (2/5): - horribke
- Travis (8/5): - Designated parking area for guests. Great room and cleanliness. Very smooth sailing after checking in. Only complaint, check-in took a little long. Staff was very friendly and kind.
- Rafael (10/5): - I have been staying at Villa Serena for my weekend visits for three consecutive summers (I would rather stay here than at my friend's place - it's quiet!)
- Amira (2/5): - The price is higher of quality and service Dirty and have a lot ants
- mohannad (6/5): - There was hair of men and women in the bed. I think you need to clean the air dryer filter because was not use i think thats why i did not call and change my room. The unit smells good. Ac works. Bathroom clean. If the bed was clean i would gave you 5 stars. Sorry.
- Ciera (10/5): - Extremely clean room, and nice and courteous staff.
- Crown Outreach Ministries (6/5): - I understand is a motel and not a hotel, but it needs better cleaning.
- Guy (10/5): Great Experience - Great experience for the price, excellent location for what we were there to see
- angelica (2/5): - Property was fine.. only thing with this motel is it was late i accidentally reserved on Expedia for the following day. At check-in, staff noticed and advised me to cancel and pay gor that night at window. Room was never canceled k was still charged after i paid cash for that night.i reached out to the hotel with no response and no parking.. I DO NOT RECOMMEND
- Anna (10/5): - Family that manages the motel are lovely and helpful, room is gorgeous and well-designed, newly renovated. Decor is great. Little touches everywhere like bottles of water, good coffee with the good sugar, shampoos, lotion, etc. its just very welcoming and lovely to stay at-- highly recommend!
- Steven (10/5): - Vintage charm meets modern design. The exterior reminds you of a mid century roadside motel while the interior rooms are renovated and stylish complete with everything you need. The staff is friendly and professional. They make you feel right at home.
- Shelia (10/5): Great place - Excellent location clean comfortable and wonderful staff
- Laura (8/5): - It's a cute little hotel. Very quiet with the sweetest staff and management. I would highly recommend.
- Daniel (6/5): - We arrived at the 3pm check in time. We were given a room key and the room had not been cleaned, un made bed, garbage, and towels on the floor. The desk clerk was friendly, genuinely upset, he checked 2 more rooms before giving us an upgraded room ( upgrade was a couch) only because it waas the only cleaned room. The room was on the street and was loud. The black put curtains not very good, and parking is unsecured and not great, especially for a truck. Also be prepared for a lot of stairs. Only one mexican restraunt near by(walking distance) Our bathroom was very nice.
- Treisean (10/5): - Inviting room with wonderful amenities, friendly staff easy parking. Bed is fresh and comfortable clean feel, extra large television.
- Martin (10/5): - Very clean and well-furnished room with budget-friendly price. Noise from the road could be a concern during the day but definitely no problem at night.
- George (10/5): - Excellent place for PCT hikers to stay before getting on the trail.
- Alejandro (10/5): - Clean and great location
- Seth (10/5): - Came in town for work found this little gym in La Mesa hidden away very clean all the rooms look like in the pictures remodeled and the staff is very accommodating and friendly
- Noe (8/5): - Clean room.
- Igor (6/5): - There was a slight smell of mold which gave me a headache during the night. I’m susceptible to mold. From my point of view the air quality was not good. It seemed to mostly come from the bathroom but am not sure.
- Humayoun (10/5): - Good
- Maria (2/5): - The pillow cause and shower mat were ditty. The fresh wall paint was s p strong that my stomach was upset. Thd bed is very uncomfortable, mattress is too old. Tv remote control wasn't working and no closet to hang up your clothes.I try to get my money back. I won't recommend this motel stay.
- Nelson (6/5): - Is too noisy
- Verified traveler (8/5): - The service was kind and easy, the room itself was really clean and everything worked well. the only downside was that the bed is pretty hard but overall really nice stay!
- Esteban (6/5): - This place is a MOTEL not a hotel and they buy the more reviews with snacks and drinks and when I said the are looked dirty and no parking in my reviews the guy got extremely mad
- Diana T (6/5): - I originally booked this "hotel" on expedia It looked super clean and very modern, however when i arrived at the address, it was a motel ! check in was a bit slow but the gentleman who checked me in was kind and hospitable. I decided to stay and check it out. once I walked in to the room to check it out there was a room with a shower curtain that was dirty, the second room I booked was a bit cleaner however there was no shower door in that bathroom and it had bad lighting, the tub looked stained.
- silvia (8/5): - Good place to stay the night
- Giselle (6/5): - Room was nice and comfy. It was a bit hot in the room the A/C unit is older so it took a while for the room to cool. Overall it was worth it, would recommend.
- Andrew (8/5): - Good, clean and nice people
- Crystal (6/5): - The lion on the wall
- Jessica (2/5): - Our ac did not cool the room.
- Juan (2/5): - Literally everything in the room smelled like cigarette Including the towels in the restroom. This place by far has been the most disgusting I’ve stayed at.
- angie (2/5): - Did not even stay. Not what pictures described it’s not a hotel it’s a motel. We lost out on our money. We stayed elsewhere . Would not recommend this place at all
- Joel (10/5): - Easy and quick check in. Friendly staff
- Noemi (10/5): - It was nice. The room was spacious and clean
- Egbert (10/5): comfortable and great price - Easy to check in and clean.
- Jessica (2/5): - I didn’t like the area at all. It was very dirty and unkept. Looked nothing like the pictures. We ended up booking another place.
- Janis (8/5): - It was fine. It’s an older hotel we didn’t expect too much. They were accommodating
- michelle (2/5): - The water pessure in the bathroom sink was very low and the heater did not work properly in the room. We stayed for 2 nights, the room was not cleaned in the morning time, we only have 2 towels, 2 pillows on the bed and a very thin blanket for the bed as well.
- Roger (6/5): Its ok - The hotel its fine the location not some much, have a little visit at night from a homeless:( mi wife was scared at the end having everything on mind its 7 out of 10
- Mov (10/5): - It’s not a bad place. Good effort on renovations but there are minor damages in the room. Friendly staffs, and great parking lots. 8/10 would come back
- Patricia (10/5): - This hotel is really modern and renovated beautifully. The amenities in the room were excellent.
- michael (2/5): - Horrible. There was an empty six pack of beer in my room when I checked in. The good reviews are FAKE and are ‘bought’ with an offer of a free candy bar at the reception. I was tricked into booking here by these fake reviews. Dirty and definitely not what the ‘good’ reviews describe. I highly advise avoiding this motel.
- Anita (6/5): - No place to get a meal. Office was not open and no signage as to when it would be open. No pen/pencil or paper. Towels were small, stiff and only 1 small and 2 mediums. Advertised on Expedia as Hotel.
- Ryan (10/5): Pleasantly surprised - The room was extremely well put together and clean they had a Keurig coffee maker even microwaves freezer fridge other amenities Even bottled water and a saved parking space Will definitely put this on a list of places to stay in the future
- ANA (8/5): - Everything is fine
- Leonel (10/5): - It was cool
- Elana (2/5): - The sheets and pillows were filthy. Bottles of water were open and towels were mostly dirty. I tried to speak to staff but there was no one there.
- Jennifer (10/5): - Dylan was so attentive and kind. I liked the price and the cleanliness of the property.
- Sir (2/5): - Nothing
- Aseel (6/5): - Hotel, there is absolutely no cleaning service, and there is no service about a service. If you need tissues, coffee or a blanket at all 👎
- John (8/5): - It was clean and sanitary.
- Christy (6/5): - I booked what I thought was a hotel room, but this is not a hotel - it's a motel. Property didn't look like it was maintained very well. There was trash and dog poop laying around. The front office wasn't labeled well and I wasn't sure where to park or go to check in. The front desk service was extremely slow. Towels were tiny. Shower leaked water from under the base of the shower and dripped from the ceiling onto the toilet seat. The rooms did look nice! The price was low. I appreciated that! Just not expecting a motel because of the name of the place.
- Verified traveler (10/5): - Clean room, free parking, frig and microwave in room. The room is a little tight, but we don't stay in our room only to sleep.
- Deborah (8/5): - Friendly staff. Great shower. Big TV. Refrigerator w/ freezer. Great toiletries.
- Teofilo (2/5): Cleanliness ++ - Room is ok clean but parking is scary bad people hang out in the parking+it takes 2 weeks to refund your deposits upon check- in price went up.
- Andrew (2/5): Horrible - When we got to our room it smelled like pot. The bed looked like someone has sat on it and there was cigarette burns on the comforter.
- Ashley (10/5): - Rooms were
- Angelina (10/5): - It’s such a cute hidden hotel, really affordable price with great service. The rooms are in great condition and the bathroom as well. I will definelty book again
- Katrina (6/5): - Super run down and almost no parking. Wifi never worked. Shower curtain was hanging from 3 hooks… that seemed almost intentionally ignorant… they cost 1.25 at Dollar Tree.
- Essotolome (4/5): Not recommend - Everything is dirty. The matraisse is bad.
- Staci (4/5): Boo. No Parking, No Blanket. - Where to begin? Had to park on the very busy street in the very scuzzy neighborhood. They entire front of the building is roped off for "construction" (yet no signs of actual construction). Asked repeatedly if I have a pet or guests. NO! I'm tired, it's late, just give me my key. No blanket or comforter OF ANY kind on the bed. Called front desk twice, hung up on both times. Had to walk over there and wait outside freezing for 5 minutes to get a thin, low quality blanket. Stains on the pillow. And tomorrow at 11am, I was informed, someone will come and sniff the room to see if I smoked. Ummm, wow, I work at Jamul Casino as an musician once a month. I will NOT be returning here. Ever. Nasty. Horrible. No parking. Scuzzy. Pictures online were very deceptive.
- James (4/5): - There were no blankets on the bed and the heater did not work.
- Denise (10/5): - I liked the remodeling of the rooms. Very nice upgrade!
- Victoria (4/5): Disappointed - The picture looked nothing the hotel when I arrived. My goddaughter w/o was with me informed me that hotel got a 1 star rating. I decided not to stay and cancelled my reservation. My boyfriend was told also by his friend who stayed once said the hotel was not good.
- Priscilla (2/5): - If you like roaches on the floor and bugs on your bed this is the right place to stay. Ended up booking elsewhere. Place was disgusting.
- Jose (6/5): - The place was deceitful and it was not as pleasant as it appeared in the ad.
- Juan S (2/5): TERRIBLE!!! - TERRIBLE DON'T STAY THERE!!! PLUS, THEY TOOK HALF OF MY $100.00 CASH DEPOSIT!!! NO OTHER HOTEL OR MOTEL DOES THAT AND THE PREVIOUS MANAGEMENT DIDN'T!!! CHARGED MY CREDIT CARD 3/4THS OF THE BILL BUT TAKES 1/2 OF THE CASH DEPOSIT AND YOU HAVE TO WAIT UNTIL 11:00AM WHICH IS CHECK-OUT TO GET IT??? ANY OTHER PLACE IN THE AREA DON'T DO THAT NEITHER!!! BOTTOM LINE I WILL NEVER GET A ROOM THERE EVER AGAIN!!! BESIDES THAT IT A LOT IF DRUG ADDICT MEXICAN LIKE BUSTERS IN THE HOTEL HIGH ACTING LIKE THEY WANNA GET KNOCKED OUT!!!
- Ron (10/5): Pretty on the Inside. - The rooms look better than the exterior of the hotel. They need to repave the driveway and parking lot as well as have all the concrete power washed and painted. Otherwise the rooms are pretty decent.
- Josh (10/5): El cajon's best kept secret - Really enjoyed the hospitality
- Amy (8/5): Not bad cheap pricing - It was okay
- Verified traveler (6/5): Not so great motel - Not so friendly service. Room had more than a few roaches and no trash can. Requested a trash can twice and never recieved. Problems with the T.V.
- Savannah (10/5): Fun stay - Good comfortable stay enjoy it
- Shadeed (2/5): - Had a horrible time.
- Nicholas (8/5): They need to evict their residential guests - This hotel is trying desperately to shake their bad image. The upgrades and remodel helps. But the challenege isbthe other hotel guest, who call themselves residents... they are soemwhat harrassing and are, from what I can tell are addicts. The excitement was fun and scary, one Other guest got into a fight with her boyfriend through all of his clothes off the 2nd floor onto the street below and then proceeded to attack his car Elin Woods style.
- Martin (6/5): Ok - It wasn't what I expected in an area that is ok. Pics make it look a lot better than what it actually is.
- Mitchell (10/5): - It was nice way better than it was when i stayed there 3 years ago.
- Mike (2/5): Don’t do it !!! - I canceled due unfriendly service and dirty rooms
- Alyssa (4/5): Its a cheap motel, what do you expect? - There was no microwave, fridge, nor any clean towels in the room. The sink faucet was leaking but the interior decorating was fabulous and the large tv was rad!!!
- Christina (2/5): Thumbs Down - There were roaches in our room, the a/c didnt work propwrly due to expises wires, it smelled nasty. we didnt stay and ibwas supposed to receive a creidt back because I had prepaod, no argument aboit is not stYing there but never received a refumd. Not happy and will not wver thinking about sraying there again.
- John (2/5): - If you want to feel like you are in a mexican prison then maybe this is the place for you. One example of what the place is like, odd men wanted to come in and use my room when checking out.
- Verified traveler (2/5): - When i got there to check in they had given my room away so i had to look for another room some place else
- Jessica (10/5): Much nicer than before. - Nice place. Very good rooms.
- AlexiaRay (2/5): - Dirty !!! Shower curtain mildewed! Bath tub BLACK! Dirt! Bed is on little plastic stands 6 of them! Head bored nailed on wall bed is not queen! Floor dirty! I wouldn’t walk around with out shoes on! I was scared to brush my teeth, Definitely didn’t shower there had no towel to anyways lol. And lastly but no the least or the last! Ha I used my own blanket and pillow cause there’s wasn’t even a pillow anymore and the blankets were so over used they looked older than my great grandmothers quilts. Tv works ac works when plugged in a better out lit Room is stuffy and just over all really horrible But I am very happy with Expedia for accommodating me accordingly after my FIRST AND LAST stay here ever !
- Alisha (6/5): - Place looked nothing like the pictures. Bed was old and very uncomfortable. Did not get a good nights rest at all. I would not stay here again. Check in was ok friendly service.
- Verified traveler (4/5): - The room was minimally clean. There was cigarette burns in the bedding. Not the best part of El Cajon
- Rejanae (2/5): Worst night ever - Charged an extra 20$ gave me a dirty suite at first there was chips and trash everywhere then changed rooms to a better room seeing that they gave me the worst room . Then wanted a 10$ late fee to get my I.d. (Deposit) back . Luckily the dumb women gave me my I.d. Before asking I would have probably run her over if she came outside smart decision
- Momtchil Kaludkov (2/5): Terible!! - This place is horible! Dirty! Drugadicts and they are asking for cash deposit on top of all! There was fight next door windows was broken yet rhey still charge $120 price gouging fir Memorial Day! Will NEVER use that place again !
- Verified traveler (2/5): Disgusted. - Was absolutly horrible the worst motel I have ever been to in my entire life. No parking, got into our room, and let me tell you, it was not cleaned. Not one bit, trash everywhere used hand towels and bath towels. Told the front desk or booth, switch us into another room. Bed was disgusting, had blood stains and white stains on top sheet. Ended up leaving and not staying in the hotel. Was a disaster ; never felt more uncomfortable in my life.
- john (2/5): Should be Under New Management! - Wires hanging from TV in the air across to another wall and was should be painted over bathroom tub have cigarette Burns and stains that look like they can't be removed so the tub probably should be painted over outdated faucets and shower heads headboard old-fashioned broke down this hotel looks like crackheads and prostitution goes on here it was a very uncomfortable place to sleep Tweakers up all night running in and out of other rooms so much more it should be no more than $30 a night to stay there and that's just if you were an emergency situation and can't get nowhere else. Staff is mean and Prejudice.
- Jessie (2/5): The worse hotel dirty and terribl - The lady at the front desk charge me for all my grandchildren that came to visit 5 dollars a head for all 3 kids i went every dsy on time before 11 check out time to pay another day i wasnt late to pay for my room , tge day i check out i was a few min late checking out because i always mske sure i leave the room i rent clean i live in hotels , and the hawainn lady that work at the front desk was milking me for more money i struggle to rent mitel room just to keep a roof over my head for her to charve me 5 doolars for my granchikdren yo vidit and she refuse to give me my 10 key dep, i wasted my money and time there
- Verified traveler (6/5): The place is ghetto. - Smelly rooms. It has a meel that chockes people. I have a hard time breathing so i had to open the door the whole time.
- Verified traveler (8/5): Needs a little TLC but nice for the price! - Dogs not allowed. Bring own blankets as it gets cold. Also towels as the towels are very thin. Great service and nice place to stay for the price! :)
- Alvin (6/5): My Hotel Stay - Although room was somewhat clean and tiday.....there were bugs to contend with as well as some of the electrical outlets did not work....made it difficult to work
- Verified traveler (6/5): Not happy - The AC was not blowing properly to cool the room when it was over 80 degrees outside. I roach was crawling up the wall. The male rep. kept looking at me weird like I was criminal or something. I know I gave the full deposit but they stated I didnt and only gave me $30 not the whole $50 back in cash. I never got a reciept for the transaction which I should have to show proof. The towels looked still dirty, stained and smelled. Found long hair on the towels and bed too. I would not stay here again.
- Jess (4/5): Up in the Sky. - Very small room, and far from your car parking space. I guess there is NO rooms on the 1st floor. BAD!!
- Verified traveler (10/5): Very pleasant stay - he staff is nice. Close the highway for travel and the room is nice and comfortable. Bigger than I thought too. very impressed I did not expected the small motel have a impressive quality of room new Tv Microwave refrigerator also new bathrooms. I am very happy with price I paid I am stay again if I come to san diego I will recommend my friends and family to stay in this motel
- Robin (6/5): Maintenance issues - All lights didn't work in the room. The tub spout was difficult to turn on, and didn't turn to hot water. So you couldn't take a hot shower. Too, the water pressure was limited.
- G (2/5): - Terrible! First time we ever set foot on such a hotel room in bad shape in every aspect.
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