Fairfield Inn & Suites by Marriott Snyder

Location: 5207 Big Spring Highway, Snyder, us

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Pets allowed
• Lift / Elevator
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Non-smoking throughout
• Outdoor furniture
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Physical distancing in dining areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Bicycle-friendly property

Rooms Available

• King Room - Mobility Accessible with Roll-In Shower

  The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

• Queen Room with Two Queen Beds - Hearing Accessible

  The unit has 2 beds.

  Max Occupancy: 5 (5 Adults)

  • Hearing accessible

• Queen Room with Two Queen Beds

  The unit has 2 beds.

  Max Occupancy: 5 (5 Adults)

• King Suite with Bathtub and Sofa Bed - Mobility Access/Hearing Accessible

  Max Occupancy: 4 (4 Adults)

  • Hearing accessible

• King Suite with Roll-In Shower and Sofa Bed - Mobility Access/Hearing Accessible

  Max Occupancy: 4 (4 Adults)

  • Hearing accessible

• Queen Suite with Two Queen Beds, Roll-In Shower and Sofa Bed - Mobility Access/Hearing Accessible

  Max Occupancy: 6 (6 Adults)

  • Hearing accessible

• King Suite with Sofa Bed - Hearing Accessible

  Max Occupancy: 2 (2 Adults)

  • Hearing accessible

• King Room with Roll-In Shower - Mobility Access/Hearing Accessible

  The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Hearing accessible

• King Room with Bathtub - Mobility Access/Hearing Accessible

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Hearing accessible

• Queen Room with Two Queen Beds and Roll-In Shower - Mobility Access/Hearing Accessible

  The unit offers 2 beds.

  Max Occupancy: 5 (5 Adults)

  • Hearing accessible

• King Room with Roll-In Shower - Mobility Accessible

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

• King Room

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

• King Suite with Sofa Bed - Hearing Accessible

  Max Occupancy: 4 (4 Adults)

  • Hearing accessible

• King Suite with Sofa Bed

  Max Occupancy: 4 (4 Adults)

• Queen Room with Two Queen Beds - Hearing Accessible

  The unit offers 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Hearing accessible

• Room, 2 Queen Beds (Mobility Accessible, Roll-in Shower)

  2 Queen Beds

  349 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch Smart TV with premium channels and Netflix

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Closed-captioned TV

  Need to Know - Housekeeping on request, no rollaway/extra beds available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Soap
  • Laptop-friendly workspace
  • Braille signage
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair

• Suite, 1 King Bed with Sofa bed (Mobility/Hearing Accessible, Tub)

  1 King Bed and 1 Double Sofa Bed

  410 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch Smart TV with premium channels and Netflix

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Free local calls, double sofa bed, and safe; rollaway beds (free) and cribs (free) available on request

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Closed-captioned TV

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Wardrobe or closet
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Separate sitting area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Soap
  • Laptop-friendly workspace
  • Braille signage
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair

• Suite, Multiple Beds

  2 Queen Beds and 1 Double Sofa Bed

  427 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch Smart TV with premium channels and Netflix

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, bathtub or shower, free toiletries, and a hair dryer

  Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (free) and cribs (free) available on request

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Closed-captioned TV

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Wardrobe or closet
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Separate sitting area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Soap
  • Laptop-friendly workspace
  • Braille signage
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair

• Suite, 1 King Bed with Sofa bed (Mobility/Hearing Access, Roll-In Shwr)

  1 King Bed and 1 Double Sofa Bed

  410 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch Smart TV with premium channels and Netflix

  Food & Drink - Refrigerator, microwave, and coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Free local calls, double sofa bed, and safe; rollaway beds (free) and cribs (free) available on request

  Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning

  Accessibility - Lever door handles

  Need to Know - Housekeeping on request

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Microwave
  • Private bathroom
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Wardrobe or closet
  • Toilet paper
  • Sofa bed
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Free Local calls
  • Separate sitting area
  • Free WiFi
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Soap
  • Laptop-friendly workspace
  • Braille signage
  • Closed captioned TV
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Lever door handles
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Desk chair

• King Room - Hearing Accessible

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Hearing accessible

• Suite, 2 Queen, Sofa bed

  The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a hairdryer. The double room is furnished with a desk and a seating area. The unit has 1 bed.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Private bathroom
  • Sofa
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Free gym access
  • Complimentary access to conference room/business areas

• Guest Room, 1 King

  This room offers satellite TV and a hairdryer in the private bathroom.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Free gym access
  • Complimentary access to conference room/business areas

• Guest room, 2 Queen

  This room offers satellite TV and a hairdryer in the private bathroom.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Free gym access
  • Complimentary access to conference room/business areas

• Suite, 1 King, Sofa bed

  This room offers satellite TV and a hairdryer in the private bathroom.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Satellite channels
  • Sofa
  • Alarm clock
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Free gym access
  • Complimentary access to conference room/business areas

Guest Reviews

• Gary (3/5): No hot water!!! - Staff were fine No hot water!!!
• Sherrie (1/5): Had no stay. My reservations were canceled by hotel. - I made reservations in December 2025. Traveled 8 hours and when I arrived my reservations were canceled due to ne POS system was installed the day before. I had NOWHERE to stay due to George Strait concert there were no rooms ANYWHERE!!! My reservations were canceled. See note above.
• april (6/5): -
• Keith (1/5): -
• stephanie (1/5): - Nothing to like here Spring break 5 grandkids No pool No cable No hot water Room not available No breakfast
• Isabel H (1/5): - Cancelled my reservation on time and was informed I would not be charged and I was.
• Chelsea (7/5): -
• Randy (10/5): As expected - Good Nothing
• Lisa (8/5): - Hotel agent very inexperienced. Double charged the room.
• Jessica (8/5): Short stay to bring college kid home for holidays - Professional staff Na
• Bowens (10/5): -
• Christen (2/5): -
• Lisa (8/5): - It was a very nice hotel. They were very short staffed so it did cause a major delay in check in and shortage at breakfast. It was not their fault, but they need to work on the rooms. My room, 303, needs the walls cleaned and the carpet fixed. My sister's room, 305, need the toilet placed down better. It was not secured to the floor very well. Her sheets were dirty on the first night. Other than that, very great stay and comfortable beds. Breakfast was almost non-existent on Sunday morning because no employees showed up. Apparently everyone called in except the one poor lady making breakfast and having to check us out at the front desk as well.
• Daniel (10/5): - Very accommodating to our middle of the night arrival and late check out.
• Sara (10/5): - We had to wait a while for a front desk person to come & get us checked in. She said she was working alone that day, and wasn’t sure if our room was ready. Cheryl was kind, personable and efficient as always, but I could sense her frustration at not being able to wait on me more quickly. The room was fine, except there were places in the shower that appeared to have mold in the corners. Breakfast was good, as always.
• James (10/5): - Good stop for the night!
• Mario (10/5): Great placer to stay. - Breakfast was delicious. Ending time for breakfast.
• Randy (8/5): Nice stay - $50 cost for pets. Nice stay
• Patricia (2/5): - Traveled to Synder to visit my son who is attending Western Texas College. Upon checking in, the hostess was not pleasant. She didn’t welcome me and not even after I gave her my Marriott Member ID. She didn’t smile or recap my stay nor shared any information about the area/good eats or things to do. The elevator motor needs to be replaced. I had to use the stairs as it didn’t feel safe using the elevator. The ice machine on the 2nd floor is broken. The floors were dirty and need to be vacuumed. The room has an odor. Definitely not satisfied with my stay as this hotel did not meet Marriott standards.
• Gomez (4/5): I don't think I'll be back I've got another trip I have to go over there but I will be staying at th - I didn't like that we had to wait till 7:00 at night to get a room I was at a golf tournament didn't like and we have to wait that long and pay for the full amount for half a day
• Jimmy (9/5): -
• Gillian (2/5): - There was no internet, tv/cable didn’t work, there was small cockroach crawling in the shower, pool was dirty with bugs, leaves and dirt all on the bottom. Our room was by the boiler room and our beds would vibrate every so often from the boiler room. When we went to do laundry on second floor, it smelled like marijuana. Check in lady didn’t tell us when breakfast, WiFi, or checkout was
• Gilbert (10/5): - The stay was amazing. Only thing shampoo was empty but it was just a call to be replaced. This is our second time staying here and will come back again on our next trip.
• Scott (8/5): It was Good - It was Good It was Good
• Kenneth (6/5): - When we arrived (9 pm) there was no parking and no one at the front desk. The receptionist finally came and checked us in, get to room and the door was propped open - weird. There were no towels, no kleenex, and the door would barely close (only with a slam). I ended up having to park across a 4-lane road. Next morning the bad door wouldn’t open and had to go get front desk person again. Elevator, hall carpet, and lobby bathroom were quite dirty. Not our best hotel experience! At least the room was clean and the bed was comfortable. Breakfast was fine.
• Thomas (2/5): Trash - Wifi doesn't work and couldn't even get cell service in the hotel, and the manager had a little attitude when checking in.
• Jessica (5/5): We stay here when visiting and usually have no issues. - Great location to the college and Walmart Not very clean. Elevator was dirty the two nights we were there, trash on floors, the shower was not clean at all, there were black marks on the room walls, and trash in parking lot.
• Stefany (6/5): -
• Vimal (7/5): -
• Melissa (1/5): - I didnt like anything. Tried to call and send messages that my work canceled my trip there and sent me to another location but you say you didnt hear from me and charged me anyway ridiculous
• david (10/5): - I like that it is out of the city and is quiet.
• James (1/5): The staff representing the hotel do not care about procedures, what’s right and what’s wrong, and will screw you over an - I liked that appearance wise, it looked newer and a bit cleaner than most. The staff, the treatment of guests, the issues with their computer system that caused them to cancel my reservation when i showed up in person to check-in.
• Dave (10/5): - 98 degrees and the pool was closed.
• Cathey (2/5): - Swimming pool was closed no towels to shower and the staff was rude my daughter was making a waffle and the lady was putting everything away she turned off off the waffle machine.
• Andreas (4/5): Could improve - Typical hotel Room wasn’t cleaned for 2 weeks . Had to ask for towels and toilet paper. Bed sheets were not changed. Breakfast very basic.
• Leslie (10/5): Nice rooms - Easy to get to Nothing
• Avinash (6/5): - Rooms and bathrooms were very dirty. Sheets and blankets had stains on it. I would never stay or recommend this property to anybody. We stay at Marriott properties all the time but cleanliness is going down.
• Sabrina (6/5): - Pool didn’t look clean it was green and they had to move me rooms because the a/c went and to a smaller room. No discount and breakfast sucked
• Mike (10/5): Exceptional -
• Pat (9/5): Superb -
• Michele (10/5): Exceptional - Very nice and very clean! Location
• Jessica (10/5): Absolutely amazing hotel. - The hotel was absolutely amazing. Beautiful hotel, nice and courteous staff, and really comfortable beds. The only thing that was bad was there was a small child running around, yelling, and slamming doors next door but hotel wasnt at fault.
• Patrice (4/5): - I did not get the room I reserved and paid in advance for. I was given the only room left, according to the hotel. I don’t understand why they would give my room to another guest when I had already paid for it. The room I was given was in dire need of repairs…the toilet seat was completely detached, the walls had patch paint work done, the shower curtain was full of holes. The pool was filthy and no fruit or bread on the comp breakfast. This hotel has gone down hill in the last 2 years. The staff is always friendly though
• Johnny (10/5): A place I would love to stay again. - It was clean, comfortable and nice breakfast.
• Verified traveler (4/5): - Clean and everything . Sleep was rough . Beds are very uncomfortable
• Thomas (4/5): - Room was nice but lights in bathroom flickered and would not stay on and their was no hot water to shower on morning of departure.
• Ava (2/5): - I didn’t stay here! Was told they were fully booked no rooms available when I arrived. I was sent away.
• Robert (8/5): Very good -
• Michael (8/5): Good place to stay - It was an unplanned stay in Snyder…had planned to make it to Lubbock, but wind and sand got dangerous. This hotel met all our needs for a one night stay.
• Alberto (10/5): - We had a great time.
• Alberto (10/5): - We had a great time.
• Alberto (10/5): - We had a great time
• Chuck (8/5): - Nice but showing some wear.
• Taylor (10/5): Exceptional -
• Todd (6/5): - Staff was welcoming and friendly. First room assigned, light in bathroom not working, coffee maker not working. Front desk assigned a second room. Clean room, but no shampoo. Front desk gave me a full dispenser. Quiet,soft mattress, peaceful sleep. Housekeeping never visited room. Trash, linens, beds never cleaned or tidied. Breakfast was made as presentable as possible by a pleasant woman. The product was acceptable. I have stayed at The Hyatt and Marriott Hotels in this small town, and will chose Hyatt from now on. For the same price point, I feel Hyatt tries harder.
• ronda (8/5): Snyder stay - We had a problem with the temperature of the bathroom water being too hot and no cold water. The manager said 2 other rooms had the same problem and they had a plumber working on it. They moved us to another room. Problem solved?
• Daizlie (10/5): - N/A
• Dave (8/5): - Nice and clean. No hot tub.
• Rebeca (10/5): Exceptional -
• Jacky (6/5): - Everything was great as always, except the check in associate was so flat, no hello, no welcome, no how can I help you—we walked in and we approached the desk and gave our reservation name and she may have spoken three words to us. Not use to that here—usually very friendly like this morning at breakfast smiles everywhere and greetings from all.
• Christopher (3/5): Was not good nor comfortable - Nothing. The entrance and exit. It is blocked by a turning barrier. Room was not clean. No extra bed sheets for the extra bed. Smelled like meldue and weed from other people smoking.
• Randy (10/5): - I liked it fine until you demanded I type in a review. The property was fine, the review process not so much.
• Val (10/5): - Everyone was so nice!
• Zakria (8/5): Very good -
• Jenny (2/5): Would not come back - The property overall looked good, the bathroom in our room was dirty, nasty. Hairs on the bathroom floor, shower floor and walls. There was scum on all shower corners. That bathroom hasn’t been cleaned in a while. We arrived late at night and it was just one night stay, we would not come back. Breakfast was supposedly from 6-9 am, we went down at 8:40 and there was barely anything left, according to one of the employees, they don’t cook after 8:30am, so if the eggs are gone by 8:35 that is too bad.
• ronda (8/5): Snyder Thanksgiving - We stay at this facility most times when we visit Snyder. It's pet friendly and they do offer a hot breakfast.
• Jean (10/5): - Front staff was professional and nice.
• Josefina (10/5): Nice place - Great place to stay
• Jordan (4/5): Not a good experience this time - Stayed here on 3 different occasions now, and this was the worst. We came into town after a 23 hour drive to find our room was not ready at 6pm (3pm) check-in with no estimated time. We returned back at 8:30pm and still not ready. Finally, at 9:15pm our rooms were ready. Two days prior we had booked 2 rooms with a request of both being in the same floor, receptionist said “not a problem, just remind us when you get here”. This was an issue and you check-in told us this request now may not happen. Hotel elevator reeked of weed and so did the 2nd floor. Elevators and halls dirty, gym is more subpar than before and just overall, was not a great experience. Unfortunate because we travel there a bit and our two previous stays were great. Manager said there was nothing she could do to refund our portion of the 6 hour delay at check-in, but could sign me up for a Marriott Rewards program. Not sure what that even equates too, but still haven’t see that either. I usually never write reviews and try to give people benefit of the doubt, but this was very disappointing for the money I paid. I would recommend not staying here. All of our future trips to Snyder, we will be looking elsewhere for a room.
• Coy (10/5): - Clean
• Elizabeth (10/5): - Clean, updated property, comfy bed, nice staff
• Kristy (10/5): Exceptional -
• Lisa (10/5): - Quick and easy access the staff was very nice
• Lori (2/5): - It was 10 mins prior to my check in time and the gal said she would need to charge me an early check in fee. I was standing there with everything on one arm, my right hand had surgery 2 wks prior and I was u able to put any weight on it or use it. Does the Bonvoy membership not cover early check in? Then my room - the lotion was half full and open. Not even the cap was cleaned off.
• Kristi (10/5): - It was close to where I needed to be and the staff were very friendly.
• Darla (8/5): - Desk
• Josh (6/5): - Easy and in a good location. The room was really dirty with a lot of stains in the carpet and on the pull out bed. There were no sheets for the pull out bed and we got in late.
• Lana (4/5): Disappointing -
• Brenda (10/5): Get People Who are FRIENDLY like Leslie - Leslie at the front desk. So KIND and HELPFUL!
• Melanie (6/5): - Had to change room because A/C was noisy. Then shower head did not work correctly in the next room.
• Melanie (9/5): Superb -
• Leonardo (10/5): - Great
• Rick (9/5): Superb -
• Ron (8/5): Very good - Good
• Jayme (10/5): Exceptional - Clean and comfortable. My tv wasn't programmed. They said they would come & and fix it, but they never showed up. Also, the pillows were too soft...
• David (5/5): Passable -
• Kathleen (6/5): No other hotel I’ve been to charge a $15 fee to give you a room if you are early when there are rooms available. - Clean Needed a repair. Door lock was broken.
• Daniel (2/5): - Charge me for two nights when I only stayed for one night. Manger never reached out to fix this issue.
• Ryan (10/5): - Go to
• Ryan (10/5): - Our go to
• Rachelle (8/5): Very good - The room carpet needed some TLC. It was frayed and ended up stepping on an area that had a carpet staple showing. Not what I want to do.
• Michael Leslie (8/5): - Friendly staff and quiet.
• lisabI3392TF (6/5): 3 stars BUT . . . - I gave 3 starts because the staff is friendly & helpful and I was satisfied with my room. BUT, I was charged the wrong amount for my room (was there for a class reunion, we had a group rate which is what reservation was made & confirmed with). It has taken me over 6 weeks to get this corrected. I have called multipe times trying to speak to the GM (Cassie Bowers) and always told she's busy, in meetings, on the phone, etc. They have left messages for her, what needed to be done and please return my call. She finally accepted my call today (6 weeks later) and said, with not the best attitude, she would refund and it would take 7-10 business days. It's too bad. This is a newer hotel and a good location. It's a shame it's so poorly managed. She blamed being short-staffed (looks like multiple people reviewing have heard that excuse). I'm usually happy at Fairfield properties, but won't stay at this one again. Hopefully they can either better train the current manager to keep employees or find a new one who can turn this property around.
• Rudy (8/5): Very good - It's clean We arrived there at 3 pm to check in, but our rooms were not ready. We had to wait for our room. we findly got our room about 11 pm that night. They did not give us a discount, which was bad business
• Warner (5/5): The hotel room was clean but because of the ridiculously high pet fee I wil not b - The room was exceptionally and the handicap shower was great. The water did not flow out of the shower area which has happened to me at several other hotels. I pre heckled in but still had to wait even though there was 1 person in the office and 2 helping 1 person in front of me. Then I got to my room and the cable did not work so no TV. Then there was a child, on the 2nd floor room who ran back and forth for an hour and a half and the noise was very clear in my room. Lastly, the fee, $100, for my pet cost me more than my stay.
• Perez (8/5): Very good - Loved the shower and location!! Breakfast didn’t have many options. They only had half and half, no other variety of creamer so we couldn’t drink our coffee in the morning!
• Michael Leslie (4/5): - I have been staying here for years... Great place for my halfway point between Colorado and Houston... This trip was a disaster. Check in was bland and her personality made me feel like i just ran over her pet turtle... Sink was clogged with someones beard shaving and hair balls that make me feel that housekeeping maybe hasn't been doing their job and was disgusted by what i saw. Shower was cold between 7 and 9 am so ended up with a cold shower. Very refreshing but not fun... After wasting 20 mins for the hot water, was kinda offended to see the sign to reuse my towels to save water. Kinda reminded me of spending a thanksgiving with my in-laws, but without the yelling over the political climate, boozed up brother-in-law and smell of burnt stuffing.
• Shelly (10/5): Exceptional -
• Rick (8/5): Very good - Location, value, clean Bush trimming clippings left around sidewalks Lots of dead grasshoppers laying around outside and inside
• Wander577905 (2/5): Short-Staffed. Do Not Stay here. - Short-Staffed! DO NOT STAY HERE! I saw reviews as of 4 months ago so decided sure, why not stay here?! Boy was I wrong! Choose the Hampton Inn or Holiday Inn, as my relatives had a Much better experience than we did. Came into this tiny town for an event, and reserved 3 rooms a month in advance with my cc. When my party of 4 arrived at 6:20ishPM (well after check-in time of 4pm) the lady looked stressed and frantically stated "let me see if we even have the rooms". She left for roughly 10-15 mins then came back to state she only had 2 rooms- so two of us bunked together. Not the end of the world. Then stated the 3rd would be avail the next day. We get up to our rooms and actually only 1 of the 2 rooms was ready. The 2nd was still being cleaned for another 20 minutes. Then when the other room was "ready" the bath tub had gross cloudy water clogged, which took all night to drain. The next morning we checked with front desk to ensure the 3rd room would still be available today, and was told yes, I'd be ready, however when I arrived after 4pm to officially check in we were told they had no idea about us checking into the 3rd room. At this point I had lost my patience. Also the key didn't work twice, making us have to come back down to the lobby to fix. I asked for a manager and the "manager" who came over had a snarky passive aggressive attitude, and acted as if we were burdening her, rudely stating "we're short-staffed" , no sincere apologies EVER GIVEN, then she proceeded to say "why didn't you check in for the 3rd room yesterday, I have you as a no show, so you were charged". Ummmm What?! lol Their rep stated it wasn't avail. Let's us use reason here, why would we check into 2 of 3 rooms... makes zero sense. She made us feel like she was doing us a favor and stated she would take off the charge. Uh duhhh... My goodness you better take it off. I'll spare the additional attitude and comments made by this hotel/leader of the hotel, but it wasn't pleasant nor managerial material at the very least. Perhaps She is the reason the hotel is short-staffed. Small town so I'm sure word travels here, that the manager is not anybody the people in town would like to work with. Plus the lack of customer service when we were inconvenienced was quite baffling. ADDITIONALLY: Called Marriot Customer service ON 6/26/2024 (super nice rep) and was told I'd get a response by regional within 3-5 business days, well it's about the 8th business day and No Response - what a joke. WILL SPREAD WORD AND NEVER GIVE MY MONEY TO MARRIOT AGAIN. Also to note, I paused before posting this review, allowing upper management to opportunity to rectify the experience but since no response I decided why not?!

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