Amaris Hotel Teuku Umar

Location: Jalan Teuku Umar No. 139, Denpasar, id

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Air conditioning
• Swimming pool
• Restaurant
• Lift / Elevator
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Internet access
• Reception hall
• Exercise/lap pool
• Swimming nearby

Rooms Available

• Smart Twin Room

  This air-conditioned twin/double room has a flat-screen cable TV, safety deposit box and private bathroom with shower. Guests enjoy free tea/coffee at aXpress Restaurant from 13:00 to 20:00.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Slippers
  • Terrace
  • Toilet paper
  • Bottle of water
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Window

• Smart Queen Room

  This double room has air conditioning and satellite TV. Guests enjoy free tea/coffee at aXpress Restaurant from 13:00 to 20:00.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Desk
  • Toilet
  • Slippers
  • Terrace
  • Toilet paper
  • Bottle of water
  • Body soap
  • Accessible by lift
  • Smoke alarm
  • Key card access
  • Window

Guest Reviews

• Anil (6/5): -
• Fenda (7/5): -
• Ashish (8/5): -
• Rico (6/5): Tsja niet meer doen - Makkelijk aan te rijden te vinden De dichtbij een discotheek die om 2300 uur echt heel harde muziek speelde tot diep in de nacht. We hebben daardoor slecht geslapen.
• Febrianto (8/5): -
• Wijaya (7/5): - Sarapan ok hanya sajian kopinya kurang karena pemanas kopinya tidak difungsikan
• Cicilia (6/5): -
• Kevin (8/5): -
• AA Sudiarta (10/5): - Thank you
• Vikas (2/5): -
• Ren (6/5): Not bad as the staffs are all so friendly and nice. - The staffs are so friendly. The room is quite nice. There is wifi but it doesn’t work at all so requires you to have you own internet.
• Dantin Philippe (10/5): -
• Allen John (8/5): - Lokasinya strategis, dekat dengan pusat perbelanjaan atau mall, cari makanan gampang. Cari transportasi gampang. Recomend deh, bisa di sesuaikan dengan budget. Thank you for all staff. 😊 Saya suka semua. Semua bagus.
• Ayu (7/5): -
• totok (7/5): -
• Ony (9/5): -
• Sugiantara (7/5): -
• Desak shanda (10/5): -
• Mahendra (9/5): Bagus sekali - Lokasi dan pelayanan Tidak ada
• Rachel (7/5): Good - Great location, short drive to the airport
• Putu (8/5): Very good -
• rezasC5571UQ (6/5): Experiencing Day Of Silent ( Nyepi Day ) in Bali, at Amaris Hotel Teuku Umar, Denpasar - I chose this hotel because the location is very strategic and also there will be an Ogoh - Ogoh Parade in Jl Teuku Umar. When I came for room and hotel inspection, everything was so smooth, the security in charge was so nice ( too bad I forgot to ask his name ) He was very helpful, including when I checked in. Salsa, a reception girl was also very helpful when she showed me the room and facilities. While other hotels in Jl Teuku Umar did not treat me this way. Big appreciation to her. Then I followed up with further question and request, by WA, and it was so fast responded by Dewi Purnama. Thanks to her for noting down all my requests. When I checked in (Mar 28) everything still runs well, three girls in charged at reception desk were so nice. I also chose this hotel because when I ask about the Suhoor, it will be a room dining or buffet, and she said the suhoor will be a buffet. This is what I like, to avoid stay in room the whole day and night during Nyepi Day and also there will be various menu. On 29 March, The Day Of Silent, I took my suhoor at Resto at 4.00. It was a buffet and quite good, only chicken porridge was so tasteless. ice lemon tea, infused water, tea and coffee are good. No juices and fruits slices. The disaster starts to rise on the second day (29 Mar). They didn't bring my lunch as I requested ( the package incl daily bfast, - I request to convert this bfast in to suhoor and they agree,- 1 L and 1 D). Because I still fasting, I request a lunch box on 29 Mar to my room that I can eat it after breakfasting. 13.00 my lunch not come. I call FO regarding to this and they said, "OK I will tell restaurant to bring your lunch, Sir" 14.00 lunch still not coming, and again I called FO and again they said : OK, Sir, I will check to the resto. 14.30 my lunch came. The menu is quite good. I keep this lunch box as a bite when breakfasting later. At 16.00, I came to FO and ask what time the dinner will be served ? The guy in charged in FO, Arta, informed me : "Dinner will be served from 18.00 until 20.00, Sir" Ok, meaning I still have time to take a prayer, and breakfasting with a little bite from my lunch box ( even it was cold already ) This is the second disaster. I came down to the resto at 19.00, and when I am at the resto, they said " DINNER IS CLOSED". What the **CK. They said dinner is served until 18.00 due to limited access that day due to Nyepi Day. But they did not tell me this before, and why Arta told me dinner served until 20.00?? And how can I break my fasting?? Dark everywhere, totally dark. Should I eat the cold dish that I have taken half? (my lunch box) ? More over, I deserve to have 1 time dinner. Resto closed, everything is closed, all outside activities are not allowed. I was sooo very upset being treated like this. I was so mad and complaining to Arta. No excuses accepted. Then a minute later they bring me a very simple fried rice with sunny side. Looks like they made it in rush. The fried rice quite tasteless. The 3rd day, 30 March, they bring me suhoor to my room, Arta confirmed to me before, that the suhoor will be in room dining. I can accept this as long as they inform me before and clearly. Overall, I like staying in this hotel and their hospitality, only two miscommunications destroy my stay. Some notes to the management : 1. Train your FO staff, since FO is the center of information for guests. 2. Put trash bin in bath room 3. There were a water in front of the lift in basement, makes me fell down. 4. Water comes in to the room from outside from window, when raining. I can not say this hotel is recommended or not, I can only share this experience. For me, I will not comeback again to this hotel.
• Ester (8/5): Very good -
• Pocholo (8/5): Excellent - Very easy to accomodate
• Agung (1/5): Bad - The condition of the room is super bad and it is very urgent to renovate and the room equipment must be upgraded immediately.
• Adi (7/5): Not worth a mention - Bad breakfast - can smell burnt coffee at breakfast. smokers hotel , bad smell, not so clean room next to noisy street. staff trying to do their best to give them fair comment. nothing
• Grzegorzwiktor (8/5): Very good - Good location if you need to stay in Denpasar The place needs some extra paint job but overall was ok.
• Fransiskus (9/5): Superb -
• Denny (10/5): Excelent - Excelent
• Nur (4/5): Unbelievably Stinky Door Mat - Just location. Near my meeting venue. 1)As soon as I opened the door, stinky door mat inside the bathroom dominated the whole room. I asked for change, the staff brought non-stinky one but too dirty. The second replacement was still bad smell, but better. (Too tired to argue). 2) Internet connection was unstable. Always off after midnight, so I needed to reconnect. 3) Main course for breakfast was OK, but the fruit was so unfresh (except pisang mas/local banana). 4) Still many on my list but that's all for now. I like the hotel group (I like Santika, no complaint), but Amaris is off my list from now on. 5) With the rate I don't expect luxury, just standard and descent service (clean room, simple but healthy ingredient of food, etc.) Because I got the better service of other hotel with the same level & rate.
• Fransiskus (8/5): best location, need to attention in cleanliness. staffs was friendly and helpfull. - Breakfast was OK.
• Joby (4/5): Disappointing -
• Andreas (8/5): In general room facility and all are good and worthy for the price - Shower works good (water debit is good enough) and aircond inthe room is also good. No ashtray in the room despite I booked a smoking room
• Pasek (8/5): Very good - Location Price Small Parking
• Andree (8/5): Very good -
• Gede (8/5): Very good -
• Ayu (8/5): Very good -
• Nur (10/5): Exceptional -
• Sukie (9/5): Superb -
• Cathal (4/5): Disappointing -
• Lidyaaa (9/5): Superb - The room is clean and spacious
• Res42135 (10/5): Exceptional -
• Emily (2/5): Very poor -
• Ana (8/5): Very good - the facilities, the staff, breakfast was delicious!, the pool :) The only thing I would mention, but its has to do with the location is that in the rooms over night you can hear all the outside traffic.
• I (8/5): Very good -
• Ayu (10/5): Exceptional -
• Teremon (7/5): Good -
• Teremon (6/5): Convenient location in the middle of the city, it needs renovation after closing during the pandemic - Location in center of Denpasar Rooms need renovation, especially the walls and bathroom
• Tristan (3/5): Poor -
• Bassam (8/5): Very good - staff was very polite and helpful location strategy not offering smoking room even not allowed smoke at balcony, but i was so happy there
• Tom (6/5): Pleasant - No food
• Damien (8/5): Good value hotel in Denpasar with lovely staff and nice pool - Very good value hotel in Denpasar. Great staff, nice pool & very good breakfast n/a
• Nur (10/5): Exceptional -
• Hamed (5/5): Passable -
• BartosJr (6/5): A bit disappointed - Stayed during pandemic. The basement was closed, so u need to park your vehicle in front the lobby, which is quite hot. The lobby was small. The rooms was old, the wall start cracking. The twin beds only have 1 electric socket. The breakfast was just so so and served by the staff. Even they forgot to bring us the fruits. I understand that its a 2 stars hotel, but i think the maintenance doesn’t good enough.
• Verified traveler (6/5): - Cleanliness is great but amenities and facilites are lacking
• Verified traveler (8/5): Hotel sederhana yang cukup untuk tidur - Hotel sederhana yang cukup untuk tidur, cocok dipakai untuk yang hanya perlu untuk tempat singgah saat travelling ke Bali. Semuanya serba sederhana tapi berfungsi dengan baik. Akases internet ada, kalau pagi hari sangat kencang, tapi pada waktu yang lain biasa saja.
• Han Nan (6/5): - can't complain much. it was a business trip and it is located near to my work venue. you pay what you get.
• YustinusA (6/5): Price is King, Inside is really ordinary, nothing Special - First Impression(2Night) CHECK-IN:**** + Fast + Counter Staff is Friendly & Smile + Hotel will give you code free WiFi.. * Pay Earlier + Deposit 50K * You also can book taxi from Hotel around 100KIDR to drop you in the airport or if you have grab app, you can use it in here. BREAKFAST: ** - Taste is So-So - Quality is good - Not so much food & the tasted somehow with the second replacement is different. - Food replacement is slow(if the food already empty) - Staff only two in front + 1 Room for 2 Person ** Need improvement: 1. Please find the good place to put the breakfast room, don't put near Swimming Pool.. 2. Food need variety 3. Lighting inside the room need always on, so the feeling is not empty 4. Tasted, please make it same every-time there is replacement food & make sure the tasted is same & the quality is good. DESIGN & INTERIOR *no exciting to see inside ROOM *** + Space is normal + 2 Complimentary water + Facilities & Soap & Towel is completed + Bedroom is normal + LCD TV - No refrigerator & no mini bar - Not Good View(cause i'm in 1st floor) - Deposit box is not user friendly - Floor is dirty, Hand Towel looks dirty, Big Towel also looks dirty Conclusion: Price in here is really budget hotel(around 325K/Day), but for me although is cheaper, we need to keep our quality as good hotel & keep everything Clean & good maintenance. I have many sample that the hotel is cheaper but the service is really good & the most important keep all the points under check on the radar. So Please keep doing the improvement & I'm sure will have many customer will come later on. I will see the progress if i come again to this hotel.. Thank you so much
• whittulipe (6/5): What you pay is what you get - It's a budget hotel. What do you expect - even tough you can impress your guest by being extraordinary. But I think, not this one. Magnetic key - hard to operate. Have to tap like more than 5 times before the door open. Lift - not working the I have to use stairs (it's a no no for lazy gal like me) TV remote - not working. But again... it's a budget hotel. What you pay is what you get,
• dedes947 (8/5): No hassle - Pros: everything's either excellent or good enough. Don't really have anything quite memorable though. Cons: nothing to complain about. I'm not being lazy, it's just that simple. This is a no-hassle hotel. 👌👌
• wisma777 (8/5): For an expo - I came here for attending an expo. I saw the expo's place is quite wide and i taste snack from the hotel it was coffee break and snacks. Nothing special. The parking man not do their job well. In honest this quite good.
• ddsetiadi2 (4/5): Service - Poor service, waiting for the towel since 3 pm and till 6.55 pm (now) is not delivered yet. Every time call to operator (4.30pm), please wait another 5 minutes, then wait for 15 minutes.... and they said please wait, will delivered for next 15 minutes, towels already downstairs, and I over just let me take by myself its so silly 3rd level hotel takes 15 minutes, then they said just wait a minutes
• angelpoetri (6/5): Average - The room great, clean but too bad there are no MINI BAR. the staff should be more friendly to great the guest right? especially about food and pool. I am happy if i can swim in the evening. and while we are having breakfast everybody should just smile and friendly right? Thank you.
• 409daudk (2/5): Dissapointed - Hi, guys.. Im sorry for this review but its really bad experiance 1. Located on teuku umar street, near sanglah hospital Due to this i cant hv my rest (busy street: car sound, some use muffler enhancer, horn, ect..) 2. Upon arrival (midnight), the front desk man very assisting and friendly 3. Small size room (budget typical) then i saw some cockroaches near the trash can When i open it, omg its full with previous guest garbage I clean it my self cuz i couldn't stand it Then i go to the bath room, no towel prepared for me, I call front desk and they provide it immediately (Start thinking do they prepare the room for me?, do they change the linen ? ) But its midnight so i cant do anything abt it and try to sleep, but due to noise i cant hv good sleep that i need for my meeting 4. 8am i stop by front desk and ask them to clean my room before i go, but when i return at lunch time (1pm) My room still in same condition when i leave it totally untouchable But i request to change to quiet room so i think its ok, im gonna change room anyway They grant my request and assisting me on room transfer. The room is facing the pool, but still not quiet enough for me They do prepare the room this time thank God 5. The next day i manage to hv breakfast, hmm very limited variety and fairly taste Again before i go, i tell the housekeeping and front desk to clean my room, i write a note to change my tv remote batery, change linen and towel (put it on bed with tip and their notification: "dear guest place this card if u wish to change bed sheet, linen and towel") But when i return at 230 pm My room still untouchable I cant stand it then i shouted to them Especially the housekeeping guy i told before I ask them to clean it immediately and i waited them to do it I never experience this before and amaris is santika group, one of the famous local hotel group I cant believe it Pls do improve on this I definitely will not return Ibis style teuku umar is nearby if u guys want same location ( not directly facing the road so its more quiet) I dont know POP hotel but its also directly facing the road Thank you Picture while they clean up my room avail below
• Vincent_Zheng (6/5): Nice stay for bussiness traveling - Nice and clean hotel. Staff is always friendly and eager to serve and have a good guest service knowledge. the room was bit small. Smoker friendly hotel and definitely I will stay here again in the future.
• amazinggirls (2/5): bad food on new year eve - we booked this place for new year at meeting room. the food package is bad until we must bought other food from outside. they said they gave pool but no pool only meeting room. if need go to toilet must use lift to second floor. food is bad, the staff also no willijg to help. when we fisinihed dinner they also take away the food without permission even the food left so much and we are planning to bring back home. no recoomended this place
• wearehereat (8/5): Great budget hotel - Amaris seems to be the best of the local budget hotels. At least this one beats the Aston Denpasar by far. Do not misunderstand it is not a luxury hotel but value for money is absolutely amazing. You not always get what you pay for. Here definitely it is more you get.
• shahrila2015 (8/5): Good reception n within walking dist to foodies - Stayed there from 8-11Aug Had a good n quick c/in after flt delayed GA due to vilcanic ash.Room facing street pretty peaceful breakfast so so but the one making omellet made yr day in Bali...worth it.Panji at recep aksi accomodating n assurance given.Helpful bunch here.If the beach hotels are steep Here is price ok n reasonable.But dont be mistaken by the other Amaris.
• IceFrogs (6/5): Average hotel - I stay there for 1 night.the room was clean and bathroom also, price is quite cheap and affordable. the hotel obviously need some maintenance, when i check in the door knob was broken and it took almost 1 hour to fix it. food is cheap and there is starbuck just beside the lobby. overall ok.
• setiawan_wulan (6/5): So so.... - I just want to try new hotel when I saw amaris hotel teuku umar. Average hotel. I got room next to stair and elevator so little bit noisy. When I enter the room the smell was not good spcially the bath room and the trash was not empty. Please check all the room before other guest come. And make smell good specially the bath room. Good value for money. Good wifi.
• adri_setiawan (4/5): Average Hotel - I stayed 3 nights with office mates. The room is clean and comfortable, they also have swimming pool inside the hotel. But the breakfast is not good, almost the same menus every morning and the taste is bad. Thanks
• BCY_12 (6/5): New and average - Perhaps due to my previous visit to bali was on my own holiday staying in 5 star resort so this time coming here for meetings and being arranged in this hotel, it already made me felt a bit disappointed due to i know solidly well that how is the standard of the Amaris chain group hotels Anyway this hotel seem to be very new and the staff attitude are not bad though The rest are generally ok as per Amaris standard but breakfast made me feel like 'eat because of hunger but not for the taste'
• safancap (6/5): Experience of booking and staying at Amaris Teuku Umar, Bali - I stayed at Amaris Teuku Umar on Sunday, 16 Nov until Tuesday, 18 Nov 2014 (3 days 2 nights) with my family. The place is located in Denpasar, Bali. Before I came to hotel, I had booked via phone to the hotel directly to Amaris Teuku Umar, and got special price Rp 300,000 / night with Santika Important Person (SIP) Card. When I checked in to hotel, the staff didn't noticed my booking, and I must pay Rp 320,000 / night. Since we were tired, I decided to stay at this hotel. Regardless of this hotel is the newest one at Kompas (Santika/Amaris) Group at Bali, I do hope that I will get the excellent service within this hotel, but in fact, my booking through my wife's name was not recorded. What's a pity. If I compared to other hotel at Bali after I stayed at Amaris Teuku Umar, I still can give credits to Amaris due to the hotel's clean water at toilet. Maybe because for the hotel is new, and in the middle of town (far from the beach), so the bath water was good to used. Overall, I can still recommend to use the hotel, with the effort of the hotel to increment the services at hotel's receptionist.

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