Hotel MX portal maya

Location: Calle 16 Norte Entre 10 y 15 Avenida, Playa del Carmen, QROO, 77710, Playa del Carmen, MX

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Express check-out
• Free WiFi
• 24-hour front desk
• Terrace
• Garden
• Luggage storage
• Express check-in/check-out
• Street parking
• Concierge service
• Wheelchair accessible
• Breakfast available (surcharge)
• Safe-deposit box at front desk
• Multilingual staff
• Porter/bellhop
• Express check-out
• Smoke-free property
• Tours/ticket assistance
• Airport transportation - pickup (surcharge)
• Handrails in stairways
• Upper floors accessible by stairs only
• Well-lit path to entrance

Rooms Available

• Deluxe room, 2 camas

  2 King Beds OR 2 Double Beds

  484-sq-foot room, balcony with city views

  
  

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with cable channels

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and laptop workspace; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 4 (4 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Wardrobe or closet
  • Daily housekeeping
  • Ceiling fan
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Window screens
  • Laptop-friendly workspace

• Superior Suite, 1 Bedroom

  2 Double Beds and 1 King Bed

  646-sq-foot room, balcony with city and pool views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with cable channels

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking, pet friendly

  Room/bed type depends on availability at check-in

  Max Occupancy: 6 (6 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Wardrobe or closet
  • Daily housekeeping
  • Ceiling fan
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Separate bedroom
  • Bedsheets provided
  • Window screens
  • Laptop-friendly workspace

• Deluxe room, 1 cama

  1 King Bed and 1 Double Sofa Bed

  484-sq-foot room, balcony with city and pool views

  
  

  Layout - Bedroom

  Internet - Free WiFi

  Entertainment - 40-inch flat-screen TV with cable channels

  Sleep - Premium bedding, blackout drapes/curtains, and bed sheets

  Bathroom - Shower, free toiletries, and towels

  Practical - Safe, iron/ironing board, and laptop workspace

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking, pet friendly

  Room/bed type depends on availability at check-in

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Desk
  • Wardrobe or closet
  • Daily housekeeping
  • Ceiling fan
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Free cribs/infant beds
  • Bedsheets provided
  • Window screens
  • Laptop-friendly workspace

Guest Reviews

• Manuel (8/5): - En general un hotel cómodo en sus habitaciónes, un elevador estaría genial
• Leonardo Daniel (8/5): - Mi viaje fue en familia tenía dudas sobre el ruido de la fiesta pero no escuché nada no sé si tuve suerte o es así siempre.Bien en general.
• Elmer (10/5): - Excelente eelation quamity-price and ideal for goimg with your family and pet.
• JEAN (10/5): - Buena atencion y ubicación
• tommaso (10/5): - Stanza molto ampia e luminosa,pulizie impeccabili,hanno soddisfatto tutte le nostre richieste, colazione strepitosa, struttura TOP
• Juan (10/5): - Es cómoda y práctica la cercanía de todos los puntos de interés
• Yarixenia (10/5): Centrico y acogedor - Lugar centrico cerca de las mayores atracciones del área caminando. Solo hace falta un elevador.
• Rolando (8/5): Vacaciones - Buen hotel, buena ubicación.
• Rolando (8/5): Playa del Carmen después de Cozumel - Es un buen hotel, buena ubicación, muy cerca de la 5ta avenida, de renta de carros, de restaurantes, supermercados y de la estación de autobuses ADO. Habitación amplia y cómoda. No tiene ascensor.
• Jose Luis (10/5): - Excelente ubicación
• Rafael (10/5): - Un hotel basico, comodo, amplio y muy buena ubicación
• Katia (10/5): - Gran ubicación, caminando llegas a puntos de encuentro con tours, 5ta avenida, muelle a Cozumel, etc. Habitaciones amplias, cómodas, limpias y tranquilas. Hemos reservado dos veces y siempre es garantía
• Nicolas (10/5): - Super
• Jazmin (10/5): - Very nice place
• Areli (10/5): - Exelente atención y todo limpio
• Katrina (10/5): - My friends and I stayed here and we had a great time! CONS: - no elevator - water takes a little while to get hot - pillows super firm (we had to beat them each night to help soften them) PROS: - this place is QUIET! - super walkable to go partying/dining - SAFE! Security posted outside
• Samantha Mondragón (10/5): - Habitaciones agradables y buena atención
• Jeffrey (8/5): - Older hotel, with no elevator. Swimming pool very small and worn out (needs new tile work and flooring) for the most part clean, good location and friendly and helpful staff.
• Jesus (10/5): - Muy amplia las habitaciones
• Elizabeth (8/5): - No fridge
• Alejandro (8/5): - Servicio de una de las recepcionistas pésimo
• Norihisa (6/5): - シャワーがお湯がほぼでないです。歯磨きセットはもってきてください。お湯のポットはありませんが、水のウオーターサバーでお湯は得ることは出来ますが、私の滞在7日間で2日間お水の供給がない日がありました。
• Norihisa (6/5): - シャワーのお湯が常時でない。2004号室でした。
• chern (10/5): - Best hotel in PDC for the money
• Andrew (8/5): Great place for a couple of days. - Great staging area out of Playa del Carmen to go to Cozumel, Chichen Itza. Very convenient to all the touristy shops and eateries. A bit noisy at night sometimes since it is by a small mall. Great staff that wants to make sure your needs are met.
• Rosalina (10/5): - Me encanta siempre limpio grande el cuarto y súper buena ubicación
• fernando (6/5): - Amabilidad del personal muy buena, la cercania con la 5ta avenida es fenomenal, lo que hace que no sea perfecto es que tienes que tener suerte para poder estacionar tu auto, ya que tienen solo 4 cupos fuera dle hotel y si no tendrias aue dejarlo fuera en la calle arriesgandote a que lo golpeen o peor aun le hagan algo ( deberian tener alguna asociacion con 5ta alegria para que uno como huesped pueda tener algun descuento o algo significativo para dejar el coche ahi), otra cosa es aue no tiene elevador, asi que tus maletas subiran en tu espalda. A la llegada el hotel se siente caliente oues en el lobby del hotel no tienen aire acondicionado y eso te da una primera impresion no agradable , el resto bien
• Merydeth (8/5): - No avisan bien si tienen o no estacionamiento a disposición
• Felipe (8/5): - The property has no elevators, and they originally gave me a room in the third floor. This time I traveled with my two kids that are under five years old. After talking to them, they were able to accommodate me to the second floor, which was nice of them. Overall, if you’re going to travel to Cancun, December is the time to go. Thank God this place has air-conditioning because most of the time we spent it in our room. Also, one thing I wish they had was a mini refrigerator. But overall staff was nice. It was a quiet and clean hotel.
• Luis (8/5): - Buen lugar, perfecta ubicación, queda todo cerca, el precio es justo así que vale totalmente la pena.
• sally (8/5): - Aspira was delightful! What a sweet place, perfectly located near the pedestrian walkway, shops, cafes and the beach. I would definitely stay there again.
• Maureen (10/5): Nice hotel - Great location, nice staff, clean, confortable.
• Maria (6/5): - Very centric. They make you wear a bracelet even though is not an all inclusive. Only one key is provided and is on the bracelet so that person needs to be letting others in the room. There is no elevator. No fridge or microwave in the room forcing you to be eating out your whole trip.
• Archie (10/5): - Staff is super polite and very helpfull.
• Claire (8/5): - Location is excellent
• Ana (6/5): I wanted to love it. - I should have listened to other reviews and just booked somewhere else. To start the customer service is horrible, if you don’t like your job just don’t work there. Then I got charged a hundred US dollars more because I had an extra person, although I asked for double beds and had proof. The pictures are not what you actually get and the beach club part is literally a joke. Be prepared to pay extra for that part per person per day. Now the the actual rooms, the bed is hard, pillows are lumpy but the size is not bad and the balcony was very roomy, we did like that. The room had lots of nats flying around, don’t know what that’s about. The plus side to this hotel was that it was cheap for what we needed ( we were fully booked of excursions) until they bumped it a hundred bucks. Otherwise it’s not worth it at all. It was really close to Quinta Avenida if you like that sorta thing. I wish it had turned out great but they did leave a bad taste in my mouth, like literally, their water to shower or wash your hands was so gross almost worse than ocean water. While showering it’s impossible to not get a taste even if very minimal and it’s really bad. We brushed our teeth with water bottles.
• Jose (10/5): Great stay close to everything - Hotel was pretty nice, very close to la quinta avenida next all the bars, restaurants, nightclubs, and beach clubs. Saff is super nice, they upgraded our room from a double to a quadruple for a very decent rate
• kayser (10/5): - It’s a great place for solo or couple. Service was great and everyone very communicative. I wish they would told us the pool was closed before booking but other than that everyone was perfect
• Verified traveler (8/5): Normal - Normal
• David (4/5): - Phone did not work, balcony door did not lock and front door deadbolt did not work. Frequent power outages Charged me USD30 extra to allow my friend who was staying at a different hotel to come to my room for a drink Screaming children from 0700 to 2300 Ended up leaving after one night
• George (8/5): conveniently located - Aspira hotel is conveniently located steps from bustling 5th street but is quiet and the staff are responsive and the building is secure safe and clean.
• Amanda (10/5): Right on 5th Avenue! - Beautiful room pretty much right on 5th Avenue! Loved my little enclosed balcony and the set up of the room. Great staff, would definitely stay again!
• Verified traveler (2/5): - Unfriendly desk staff especially morning. Adults only but children everywhere. Unclean water. Occassional hot water. Obligatory wearing of identification bracelets throughout stay.
• Gary (6/5): - Picture that are posted are not want room looks like . Was no view of beach or Lagoon. No refrigerator in the room no blow dryer good for a short stay
• Verified traveler (4/5): - Service was not good. They only had one or two house keepers which delayed us checking in and the pillows were rock hard, and shower leaked so much it left a puddle on the floor once you were done. The one bright side was that it was across the street from the mall and one street down from the Main Street where all the night life was and close to the beach although it was rocky and crowded.
• david (8/5): Ok hotel - Ok hotel but same as sister hotel not enough water and the water jug as Broke
• Joe (8/5): Great hotel, bad restaurant next to them. - It was a great stay the place was nice and clean. At first the host at the front desk in the mornings was a little on the sour side. The after noon guy was excellent very helpful. The hotel provides 1 coupon for a margarita or beer, the restaurant I don't recommend at all they are very weird and make you feel awkward. I would defiantly won't go back to Legends restaurant.
• Dan (8/5): probably very nice,sick and could not make my trip - I was sick and had to cancel my visit to the area...probably a nice place though....Have to try going again sometime in the future!
• Williams (2/5): NOT FOR YOUR ENEMIES - No hot water at least half the time. No water pressure to speak of. Mold in the bathroom ceiling. Rusted shower head. Toilet leaked. No washclothes so bring your own. You have to rent the lock to utilize your safe. Requested a mini fridge in both rooms and never received either one. I asked and was told "we don't have fridges". Next day I saw one being delivered to a guests room. Floors are black so even when they clean, you still have dirty black feet. Wifi is based out of the hotel across the street. It sucks in this hotel. (I'm guessing the hamster died and they haven't checked on it recently.) One pool and it's small. Pool bathroom stinks constantly.
• Verified traveler (6/5): - Central location, clean rooms, but elevator is missing
• Verified traveler (6/5): Hotel was mediocre - Hotel was clean and blocks away from the beach. There is no free shuttle (it was broken), no phone in the room, we had to pay extra for a key to lock the safe as well as wifi which was not that great. Made it difficult to reach family back home to give updates.
• Verified traveler (8/5): Great location, fantastic rooms - We had a nice time there with my husband.We stayed four days and went to explore all around with the great location. is very close to all the things you need in the area.
• Stephanie (10/5): Convenient location in the city - Beautiful hotel in the middle of Playa del Carmen. It is perfect if you are not going to spend a lot of time at the hotel since it was a cheaper hotel and did not offer a lot of amenities. This was perfect for us since during the day we went to the local nature parks and explored the city during my stay. The rooms had a modern feel and were very modern. The only downside was that the shower took a while to heat up.

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