Grand Erbil Hotel
Location: Sauranbaeva Str. 5, Almaty, 050-0011, Almaty, KZ
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Spa and Recreation
Indulge in soothing massages at the full-service spa or take a dip in the indoor pool and sauna for relaxation and rejuvenation.
Gourmet Dining and Refreshing Bars
Savor delicious meals at one of the two restaurants, enjoy room service, and sip on drinks from the poolside bar or two bars/lounges.
Convenient Amenities and Services
Benefit from complimentary Wi-Fi, daily buffet breakfast, dry cleaning services, and a 24-hour front desk. Discover comfort in the well-equipped guestrooms with modern conveniences.
Escape to Grand Erbil Hotel in Almaty for a lavish stay amidst tranquil surroundings and upscale amenities. Book now for an unforgettable experience.
Important Information
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Policies
Check-in: 02:00 PM - Anytime
Check-out: 12:00 PM
Instructions: If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free breakfast
- Full-service spa
- Hardwood flooring in public areas
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Sauna
- Designated smoking area
- Steam room
- Elevator
- Television in common areas
- Free breakfast
- Safe-deposit box at front desk
- Full-service spa
- Tours/ticket assistance
- Wheelchair accessible parking
- Turkish bath/Hammam
- Parking (limited spaces)
- Playground on site
- Airport transportation - pickup (surcharge)
- Free buffet breakfast
- Banquet hall
- Gated community
- Wheelchair-accessible van parking
- Valet for wheelchair-equipped vehicle
- Accessible airport shuttle
- No accessible airport shuttle
- Smooth flooring in public areas
- Tile flooring in public areas
- Hardwood flooring in public areas
Rooms Available
-
Standard Twin Room
2 Twin Beds
194 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 70-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, room service (limited hours), and kitchen island
Sleep - Turndown service and bed sheets
Bathroom - Bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Turndown service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Paper towels
- Kitchen island
-
Superior Twin Room
2 Twin Beds
258 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 70-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, room service (limited hours), and kitchen island
Sleep - Turndown service and bed sheets
Bathroom - Bathtub or shower, bathrobes, and slippers
Practical - Desk, safe, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Turndown service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Paper towels
- Kitchen island
-
Standard Single Room
1 Twin Bed
161 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 70-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, room service (limited hours), and kitchen island
Sleep - Turndown service and bed sheets
Bathroom - Bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Turndown service
- Separate dining area
- Free WiFi
- No rollaway/extra beds
- Bedsheets provided
- Paper towels
- Kitchen island
-
Basic Shared Dormitory, Shared Bathroom
3 Twin Bunk Beds
377 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 70-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, room service (limited hours), and kitchen island
Sleep - Turndown service and bed sheets
Bathroom - 2 bathrooms, bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Need to Know - No windows, no rollaway/extra beds available
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Turndown service
- Separate dining area
- Free WiFi
- No windows
- No rollaway/extra beds
- Bedsheets provided
- Paper towels
- Kitchen island
-
Standard Double Room
1 King Bed
194-sq-foot room with a balcony
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 70-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, room service (limited hours), and kitchen island
Sleep - Turndown service and bed sheets
Bathroom - Bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Turndown service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Paper towels
- Kitchen island
-
Superior Double Room
1 King Bed
258-sq-foot room with a balcony
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 70-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, room service (limited hours), and kitchen island
Sleep - Turndown service and bed sheets
Bathroom - Bathtub or shower, bathrobes, and slippers
Practical - Desk, safe, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Turndown service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Paper towels
- Kitchen island
-
Luxury Double Room, Jetted Tub
1 King Bed
377 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 70-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, room service (limited hours), and kitchen island
Sleep - Turndown service and bed sheets
Bathroom - Jetted bathtub, bathrobes, and slippers
Practical - Desk, safe, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Jetted bathtub
- Turndown service
- Separate dining area
- Free WiFi
- Bedsheets provided
- Paper towels
- Kitchen island
-
Economy Double Room, No Windows
1 King Bed
172 sq feet
Layout - Separate dining area
Internet - Free WiFi
Entertainment - 70-inch flat-screen TV with satellite channels
Food & Drink - Refrigerator, microwave, room service (limited hours), and kitchen island
Sleep - Turndown service and bed sheets
Bathroom - Bathtub or shower, bathrobes, and slippers
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Area rugs in room
Need to Know - No windows
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Wardrobe or closet
- Room service (limited hours)
- Daily housekeeping
- Free Local calls
- Turndown service
- Separate dining area
- Free WiFi
- No windows
- Bedsheets provided
- Paper towels
- Kitchen island
Guest Reviews
- Tatiana (10/5): - It's a nice hotel and I would like to come back!
- Shibahara (6/5): - ドミトリーなのにロッカーがない。インド人が私物を盗もうとしていた。
- Takeharu (10/5): - 快適でした。
- Sameer (2/5): - We stayed here for 2 nights and it was not the best experience. I noticed stains on the carpet and some of the blankets and towels. The bathroom was small and the bathtub with the shower curtains made it almost impossible to not spill water on the bathroom floor, yet they have a sign saying they’ll charge you 50,000 tenge for spilling water on the floor. The WiFi was so bad. Imagine after a long day hiking, you can hardly keep a phone call going with your family back home. The street seems a little sketchy, the view from window in our room was just some garbage dump below us. Not sure if it was staff or some local but always smoking outside and staring. The staff didn’t seem friendly either, not like the staff at other hotels who are very endearing.
- Bilquis (4/5): - Not very friendly
- Leon (6/5): - Wifi didn't work well Wouldn't print a boarding pass Spa is closed Noisy next to room
- Verified traveler (2/5): Absolutely not - Worst hotel I've ever been to. Weird fines, unclean rooms, everything was broken or halfbroken. It was loud and unbearably hot at night. No idea how this could possibly be rated as a 4 star hotel. I don’t recommend.
- Muzaffar (10/5): - Very noisy, the restaurant in the hotel plays the music very loud until 5 a.m.
- Gregory (2/5): - Worst hotel I’ve ever stayed at. I had to be moved to three rooms because of problems. Two the air conditioning didn’t work. The phone didn’t work in any room. The restaurant at the hotel has dancing parties every night. They last until 3 in the morning on weekdays and five in the morning on weekends. We had to leave early because the staff stoke a pair of $900 earrings.
- ILIAS (10/5): - clean room, nice people
- Puneet (2/5): - Filthy old property
- Ekaterina (2/5): - Terrible experience. The AC and Wi-Fi were both non-functional, making the stay uncomfortable. The cleanliness was disappointing—towels that should have been white were grey and dingy. The only redeeming factor was the breakfast, which was decent. I wouldn't recommend staying here.
- Jumpei (8/5): - We checked out around 3 am in the morning, so we couldn't enjoy the hotel well, but there is no problem. The reception staff welcomed us and responded to our early check-out.
- WON IN (6/5): - 아침 식사가 먹을 것이 별로 없었다. 특히, 식빵을 발라먹을 흔한 과일쨈도 없었다.
- Didier (8/5): Good hotel for one night - Good hotel for one night
- Gintautas (4/5): - Strong sewage smell in bathroom. Low water pressure in bathroom.
- MISAO (2/5): - 個室含めてホテル全体が清潔じゃない。見える所、目立つ所だけ掃除している。個室のカーペットに信じられないくらい髪の毛が落ちていて、明らかに掃除機すらかけていない。 どのスタッフからもホスピタリティを感じられなかった。
- Ensar (2/5): Berbat - Merhaba Eğer verdiğim puanın nedenini açıklamam gerekirse; hijyenin olmaması oda çok bakımsızdı,resepsiyon memnuniyetsiz ve müşterilere karşı sertti , hiç memnun kalmadım tavsiye etmiyorum
- Myoungil (8/5): - 공항 근처에 조용한 곳을 찾으시면 여기를 선택하시면됩니다.
- Arseniy (2/5): - Leaving the hotel premises, I witnessed a distressing scene of a man physically assaulting a woman, causing a public outcry. Despite the evident commotion, approximately ten bystanders remained passive, declining to intervene. Shockingly, even the security guard on duty abstained from taking any action. Upon alerting the hotel management via phone, my friend was assured that the situation was being handled, despite the ongoing violence inflicted on the woman just outside the hotel premises, resulting in severe facial injuries.
- Nicola (2/5): - The restaurant was good and the personnel polite. The club was good too. The hotel reception and the room was horrible.
- Ahmed (4/5): - The room had good spce area but need rerenovation.
- SEKAR (8/5): - on over all it was ok and good.
- JEAN (6/5): - internet was very poor or none and room service was every other day
- KIMIHIRO (4/5): 無料送迎サービスはありません。 - レセプションでは英語は通じません。 無料送迎サービスはありません。
- Jimmy (8/5): - I liked that hotel did not make a big deal about checking in, after a long flight this is appropriated.
- Begimai (2/5): - Didnt like it
- Vadim (6/5): - Free shuttle service “included” in the hotel amenities doesn’t exist in fact. Had to pay for a taxi cab to get in there and back to airport
- Nursultan (8/5): - Все на высшем уровне 👍
- Verified traveler (2/5): - Nothing
- Ronny (10/5): - Nice hotel,good food and very good service. But rooms really need a upgrade. Room I stayed was not worth that price at all and should have been renovaded years ago
- Dorothy (6/5): - This hotel is dated, dark and depressing. This hotel is okay if you need a place to stay in between flights, but not good for a holiday stay. We booked the hotel for three nights, but stayed for one night. When we checked in, we were ignored and finally another person came to check us in because the other girl was talking to another employee. While trying to check in a disagreement took place between the employees which was loud and made me feel uncomfortable. We wanted to go swimming and relax; however the pool didn’t open until 1:00 PM and when we did get to the pool area, it was dark and not relaxing at all. We were told the breakfast buffet was from 7:00 to 10:00, but at 8:30AM a cold breakfast of hard cooked eggs with warm yogurt and vegetables was delivered to our door. Don’t bother putting out the Do Not Disturb sign because the ignored the sign. Also there was no seasoning on the food and no salt/pepper was brought either. You would think someone would ask why we were checking out two days early, but no no one even noticed we were checking out early. This was not a good experience at all.
- Verified traveler (4/5): - Arya to far from sity scare. poor aria of road ok fo on peepol
- VIKTOR (10/5): - Останавливались с женой на ночь, проезжая транзитом через Алматы. Недалеко от аэропорта, 20 мин. езды на авто.Приветливо встретила администратор. Абсолютно приемлемые цены. В номере очень чисто. Все необходимое есть. Плюс махровые халаты. Утром предложили ранний завтрак, шведский стол в ресторане, и трансфер в аэропорт за очень умеренную плату. Отелю пять баллов однозначно. Рекомендую.
- Mario (2/5): Es war schrecklich! - Wir haben das Hotel im Internet reserviert und wollten vor Ort bezahlen. Da sagte man uns (aus welcher Grund auch immer), dass wir mehr bezahlen müssen. Da wir damit nicht einverstanden waren, durften wir nach einigen Diskussionen den im Internet angezeigten Preis zahlen. Später haben wir erfahren, dass die Masche mit der Aufpreis bei manchen Besuchern funktioniert hat. Das Zimmer war groß, dreckig und stank nach Treibstoff. Das Bad beschäftigt und verschimmelt. Die vorhandenen Tassen waren benutzt und klebten an den Untertassen. Nach unserer Beschwerde hat die Putzfrau die Tassen in unserem Bad ausgespült. Das Buffet beinhaltete NICHTS. Es gab etwas Undefinierbares, das nicht mal beschriftet war, vom Geschmack ganz zu schweigen. Allgemein ist das Hotel ziemlich heruntergekommen, außerdem ist es sehr weit von Almaty entfernt. Das Hotel ist ganz und gar nicht zu empfehlen.
- Verified traveler (10/5): Для транзита самое то - Все хорошо, правда мебель чуток старая. Бесплатный трансфер до аэропорта.
- F (8/5): - .pleasant hotel, met expectations, relatively close to airport
- Yasin (2/5): - Slecht kamer zonder raam slechte matras!!!
- Serdar (8/5): Güzel geçti - Çok durmadım otelde ama kaldığım sürece iyiydi
- Stella (8/5): - Понравился отель, особенно СПА, приветливый персонал, профессиональные мастера. С удовольствием приеду еще раз.
- Verified traveler (6/5): Hôtel correct mais pas un 4 étoiles - Positif est la propreté de la chambre. Mais il faudrait traiter le problème des pigeons dans le balcon Négatif : - A notre arrivée la chambre n’était pas réservée et il fallait expliquer à la réception avec nos preuves que nous avions déjà payé l’hôtel. Apparemment il a manqué une communication en interne... . Heureusement qu'une chambre qui correspondait à nos besoins était disponible et qu'ils ont avec leur recherche retrouvé des traces de notre paiement. - Il faudrait améliorer les produits alimentaires pour les petit-déjeuners - Il n'y a pas de navette gratuite aéroport / hôtel contrairement à ce qu'ils disent dans leur annonce
- Benedikt (4/5): - Schlechte Gegend, entspricht nicht einem 4-Sterne-Hotel, auch nicht in Kasachstan.
- Pekka (6/5): Ok between flights - Well, a little bit divided experience. I chose this hotel because it was one of closest to the airport, and it had free airport shuttle. Later I found out, that the free airport shuttle is for arrival only, but it's ok, especially when the driver was on of most effecive taxi drivers ever. Outside looked promising, Saturday evening, and barbecue on patio. The reception was ok, and the Lady begind desk one of loveliest I have met. Check in was done with professionality, but with personal attitude. Then I got in the room, which was ok, although little worn out, as whole hotel looked to be. Magnetic door lock and missing (someone broke it before my visit) security chain created slightly uncomfort feeling about the general safety.. The restaurant and lounge looked to be very lively, unfortunately I had an early flight.. No experience about the breakfast, because of early flight again. So, ok place for one night, but I would not spend my holiday here. A party weekend maybe :D. And the bed was hard.
- Sergei (2/5): Miserable - I regret I haven’t read reviews before booking. This is a typical (for CIS countries) near-train station hotel - drunk and aggressive people, loud music, smells, etc. No sound proof at all. The only reason I booked it is because I needed a hotel close to the airport to spend a night there - and in fact I wasn’t able to sleep at all. Please don’t make my mistake
- Verified traveler (4/5): old hotel but cheap - the hotel is old with not the best rooms. will not call this 4 star hotel. the food is good. I was probably unlucky with my room that did not have windows and it was extremely hot in the room. I did not sleep at night. The Hotel stuff was kind.
- Dave (8/5): Old fashoned faded 'grand hotel' - Very handy airport nightstop. Good personal early morning drop-off for my flight, (05.00) by hotel-s own vehicle = reliablity!. Selection of barfood or bog underused ballroom restaurant . Useful praduktt (grocery) over the road so no need to starve.
- Verified traveler (4/5): No locks on room doors just a magnet lock - Dirty, bad part of town, I will not stay there again
- yi (10/5): Good location, excellent service. - The location is good. The reception staff speak excellent English and Chinese and were very helpful. Very good breakfast and restaurant. We ended up stay there three nights more there because we liked it so much.
- Jon (2/5): Felt scammed by the hotel - We felt almost robbed by the hotel on two occasions, leaving a bad taste. The more I think about it the more I felt we were part of a scam. We asked the hotel to order us a taxi. When it arrived we were told the price and confirmed it on the drivers phone with the email from the hotel listing the price (5000). When we returned the driver requested more (14000). No one at the hotel would help us or stand up for us. All five at reception just stood there watching this man shout at us threatening to call the police. I said he should. I didn't want to go to jail so Infront of all the staff handed over the cash. The driver then shook all there hands (they were clearly friends) and walked off. Afterwards the receptionist said "yea you paid too much". The second occasion was the hotels laundry service. Three pairs of socks, a Tshirt and a pair of boxers cost £12/€14/$15.
- Alexandre (4/5): - Stayed at the hotel for two nights. Very dusty rooms in the hotel all night making noise in the restaurant. The hotel wrongly assessed at 4 stars.
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